| Positive | tomatofarmer
(1 review) | On Oct 3, 2009, tomatofarmer wrote: I am a first time gardener. The folks here have helped me be very successful in a short amount of time. They have offered me discounts, and matched other retailers prices (even online wholesalers). I have never felt that I was being "upsold". I won't shop anywhere else! |
| Positive | skunkymunky
(1 review) | On Jul 5, 2009, skunkymunky Corpus Christi, TX wrote: Been ordering online from this company for the past five years. Couldn't be any happier with the service, selection, and consistent ability to fill my order 100% When I order 10 products, I get 10 products... (and usually some samples) This is not usual in the hydro industry as many little shops try to put on a big front online and list tons of products they don't really stock. (o yeah, the prices are great too, and they will match ANYONE with like items!). I lived in Austin back when they first started in a shack and agree that some of the online pricing was not consistent with in store pricing in years past. This is the case with ALL online hydroponics retailers I have seen. Now they run the biggest hydro operation in the country and manufacture lighting, controllers, etc. There is a reason they have grown so huge with such a loyal customer base.
The following is copied directly from one of the well known online stores BGHydro.... "Why Does BGH Charge More For Some Products In The Retail Store Than What’s Published On The Website?"
"First of all, let us start by saying that we do not charge more in the retail store, we charge less on the website. There are many reasons why things have turned out this way. Shortly after starting the website, we realized that there were many “online-only” stores that were offering heavy discounts on equipment. Basically, we are competing with guys who are sitting in their garage in their boxer shorts in front of their computer taking orders and having the items drop-shipped from their vendors. They are able to sell products at the prices they do because many of them pay no rent on a building, no utilities, no labor for trained, experienced sales and customer service people, etc. So, after spending large sums of money and time designing our website, we realized that we were not going to be able to sell enough products without at least matching what our “competitors” were charging."
Competing in a "brick n' mortar" store is much more labor/overhead intense (I know this as I own a computer parts company with a online and retail front). Since then, I have noticed Texas Hydroponics is sharing the same database and you can find pricing to be identical in both online and in all the stores (2 in Austin, Dallas, Houston). So no need to be worried you will have a significantly higher bill when you walk in the doors. To be honest, I find it much cheaper to interact directly in the store as you can get volume discounts (if you mind your manners and spend a few bucks).
I wrote this after reading the previous posts. These guys run a stand-up business and should be applauded. Way to go Tx Hydro! Your loyal customer forever!
Skunky Munky
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