Comments regarding Annie's Annuals and PerennialsClick here to return to Annie's Annuals and Perennials's listing.
|On May 2, 2016, rddjgarden Bristol, FL wrote:
I had a very good experience with this nursery. The plants arrived very well-packed and healthy, especially considering their cross country trip. The plants were all the expected size or larger. Staff was extremely friendly and helpful. I'm ready to order again!
|On Apr 29, 2016, hoya9 Tucson, AZ wrote:
Annie's Annuals and Perennials is a pure delight! They have excellent quality plants, great customer service, perfect packing, and do all they say. Have had three orders come through nicely, and am very satisfied with the plants. In my opinion, they are among the top best online sellers, and I speak from considerable past experience. I would recommend them to anyone who would ask.
|On Apr 18, 2016, Thescann Eastlake, OH wrote:
I've ordered from Annie's annuals twice now. The first time I was mostly disappointed with the sizes of plants given the great reviews. I order a lot of mail order plants both professionally and personally so I know what is typical. My second order that I placed most recently was also pretty disappointing. The pots that they send are on the large side for mail order but the plants are pretty small. I got some sea holly that were just little babies not rooted well and just dwarfed in their tiny pots. They would have faired better in 2 inch pots. Everything could have been growing well or better in 2-3 inch pots.
On Apr 18, 2016, Annie's Annuals and Perennials responded with:
"On May 2, 2016 3:10 PM, Annie\'s Annuals and Perennials responded with:
Hi Thescann - We are sorry you are disappointed with the size of the plants you received. We strive to send out healthy, well-rooted plants and carefully monitor growth for each crop, waiting until they are big enough to ship. In the event that a crop was made available too early, or that your plants arrived too small, we would very much like the opportunity to hear your feedback and work something out with you. Please give us a call at 1.888.266.4370 or send an email to email@example.com.
|On Apr 8, 2016, alicenick Fairview, OR wrote:
Annie's is the best internet ordering plant service ever! I have tried several other plant sites and found them to be deficient in shipping in a timely manner and also shipping less than quality plants. With Annie's my plants arrived exactly as promised and in great shape. packed expertly to preserve the integrity of the plants! Annie's has a lifetime customer now!
|On Mar 9, 2016, OlympiaAnne Olympia, WA wrote:
Ordered some plants from Annie's a few weeks ago and they arrived healthy and beautiful. Included was the print edition of the spring catalog which is lovely and has given me much pleasure to browse through. Thank you very much.
|On Mar 9, 2016, shemori Fullerton, CA wrote:
When I received my plants from Annie's I was amazed. I have placed plant orders through other mail order companies but none of them ever got this response from me. Below is the note I sent to Annie's when the plants arrived. Good job, well done!!
|On Feb 29, 2016, abutilons101 wrote:
I have never ordered from Annie's before, but because her prices were very reasonable, and Annie's was the only site that carry the flowers that I was looking for, I decided to give it a try. From my experiences when ordering on line, I did not expect my plants to be very big upon delivery. I was very pleasantly surprise when my plants from Annie's arrived. Not only was it on time, the package was beautiful. When I opened the box, to my amazement, each plant was lovingly placed in it own divider. The plants were very healthy and tall. When I repotted my plants, the root system was very well developed. Also, when I called Annie's customer service with a question, Patricia was very pleasant and helpful. I just want to say that Annie's annuals has a loyal customer for life. I will definitely order from Annie's again and again.
|On Feb 25, 2016, srhallrn Ashland, OR wrote:
This is addressing the excellent service you have given me regarding the 4 little DRAMA QUEEN poppies which arrived here in Ashland, OR looking limp and not very happy. Your packing job was as great as ever but after a few days 2 died with another one sickly and terminal.
|On Jan 20, 2016, AliGfromSC Soquel, CA wrote:
I have purchased many plants and succulent from Annies annuals and they have set the Bar on the proper way to ship plants without any damage or issues each time. I have not met the staff at Annies annuals, but with the personable emails we have exchanged, they make me feel comfortable buying anything from them and they are so kind. The next time I'm in their area I'm stopping by for sure! Thanks Annies annuals for all that you do!
|On Dec 23, 2015, lagoondon Encinitas, CA wrote:
I have bought quite a few plants from Annie's over the last few years, and I have been consistently impressed with the quality of the plants. One time the box arrived and the plants had been damaged. The box had obviously been thrown around in transit. Annie's replaced them right away. The 4" pot size is just right. Shipping live plants in soil does cost something, but Annie's is the only place that has some of the California native plants that I want, so to me it is well worth the cost.
|On Dec 17, 2015, sybilshappylife Huntington Beach, CA (Zone 10b) wrote:
Posted on December 9, 2015, updated December 17, 2015
On December 9th, 2015, sybilshappylife changed the rating from positive to neutral and added the following:
December 8, 2015 received the eagerly awaited second batch of plants from Annie\'s. HUGE DISAPPOINTMENT. Instead of wrapping the root balls in that paper and enclosing the entire pot/plant in the plastic sleeves which protect the seedlings from contact with the cardboard box and prevent the pots from tipping over, they used nothing but a piece of paper to cover the top of the pot, secured by rubber bands. The root ball was not protected at all, the rubber bands popped loose and wrapped around the seedlings resulting in broken stems and leaf tips. The soil was not encased so whenever the box was tipped the soil fell out all over the bottom of the box and the stems went crashing into the cardboard. I\'ve reported this to Annie\'s, along with my extreme disappointment, and hope they will go back to packing the plants as they advertise on their website. This way there is no protection for the plant at all. Syb
I was so excited and happy to find a mail order source that got such good reviews here and actually seemed to live up to those reviews and now.... huh. I would happily wait another month for my plants if that would give them time to do the job properly.
On December 17th, 2015, sybilshappylife changed the rating from neutral to negative and added the following:
I have finally received a reply from Annie's regarding their packaging method. They are changing to the cheaper and less time-intensive method, which I find totally inadequate, therefore the negtive.
We will process your refund today.
Annie's is changing the way it packages its plants in order to save time and money. We are still in the testing mode of the new process.
Luckily, for our other customers, the incidents of plant damage have been few and far between.
I look forward to hearing from you.
On Dec 17, 2015, Annie's Annuals and Perennials responded with:
"On Dec 23, 2015 3:30 PM, Annie\'s Annuals and Perennials responded with:
|On Dec 3, 2015, sehanley Rancho Cucamonga, CA wrote:
Posted on February 7, 2014, updated December 3, 2015
On December 3rd, 2015, sehanley added the following:
Since my original review, I've purchased plants from Annie's by mail order at least half a dozen times, and the service and rotating inventory keep getting better and more interesting, respectively.
The last order I received (after a busy Thanksgiving weekend) is my first experience with the modest upgrade to their already outstanding packaging. The custom partitions are sturdier by far, they cut down on waste from supplementary paper, and they're easier to dissemble when you're aching to get hold of your plants. There's less risk in damaging them now, and the streamlining seems less wasteful. Really nice surprise.
I also had a lovely phone conversation with Kathleen from their mail order service department on cyber Monday, and things sounded delightfully organized and calm on their end, which indicates to me a happy, well-supported staff. I love doing business with an outfit that treats employees well and fairly. Kudos to them!
|On Oct 21, 2015, bibbykitty San Antonio, TX (Zone 8b) wrote:
I am giving them a positive even though the plants were tiny, shipping outrageously expensive and plants high for the size.
|On Oct 14, 2015, Plantcrazylady Santa Cruz, CA wrote:
Applause for Annie's! I have been purchasing Annie's plants from my local nursery and garden centers for many years (I live less than three hours away from their nursery, so a wide selection of their plants have long been available at nearby retail outlets). Over the last couple years, however, my local outlets have cut back on overall plant selection -- not just Annie's -- and with our drought here in California, plant maintenance at these businesses has gone downhill. So when I decided to tear out and replant my large, abandoned garden and replant it with mostly water-wise plants and wildlife attractors, I turned to ordering the bulk of my plantstock online. At first I didn't think to order from Annie's because she sells so much stock locally, so I purchased more than 100 plants from another (online-only) California vendor. He ships his (frequently pot-bound) plants wrapped in many layers of paper and stacked up on top of each other in too-large boxes, so they arrive looking haggard and bruised (and are occasionally broken). I thought that having to nurse plants in the ICU for a week or two was just the price of ordering online. But then Annie's had a good sale, and the delivery fee (admittedly high) suddenly made more sense to me, so I purchased almost 80 plants at one go. And Holy Calendula was I impressed! The plants arrived looking bright, plump, cheerful, and ready to roll. Every single one. Out of all of that stock there were maybe two dropped leaves. The plants are shipped in corregated cardboard trays, with cardboard collars keeping them firmly in place. There is NO stacking, and no bruising, and not one of the plants was pot-bound. One thing to be aware of is that some plants are shipped in plastic pots and can be held back for planting later on, but some have their roots wrapped in paper and must be planted out or potted up within three days. If you order you might want to find out ahead of time how your plants will ship. As for how my mail-order Annie's plants have perfomed, they are thriving. I did lose a couple campanulas and a Francoa ramosa in a horrid heat wave that hit soon after planting (my fault, I think, for overwatering them in the heat, and campanulas just don't seem to do well in my garden), but everything else rooted out perfectly. And regarding the marvelously whimsical, groovy nature of the Annie's catalog, and the hyper-upbeat tone of plant descriptions -- both of which one rather rigid reviewer from the other coast disparaged here -- I love that entire vibe. But then I am Left Coast by birth and spirit, so these are my people!
|On Sep 4, 2015, brianaucuba PEQUEA, PA (Zone 6b) wrote:
I have ordered from Annie's several times and have not been disappointed. Their packaging is second to none. They have unusual plants that I have not been able to find anywhere else. The one time that I had a problem with plants that were damaged in transit Annie's replaced them in a flash, no questions asked. Their shipping charges are in line with other reputable nurseries on the west coast that ship to me here near Philadelphia.
|On Sep 4, 2015, siege2055 Stilwell, OK (Zone 7a) wrote:
I liked the plant, but the shipping was craaaaazyyyyy. Way too expensive!
|On Aug 28, 2015, CorrinaHughes Los Alamos, NM wrote:
Cannot say enough good things about this fantastic company !!! Great customer service from a very knowledgeable staff. The videos on their website and emails are very detailed and informative.I am a regular customer here and any time that I have ever had a problem or a question, they were really quick to remedy the issue or answer any questions/concerns that I might have. The selection of plants is always phenomenal-so many weird, rare and wonderful varieties ! I live in a zone that has a short growing season, so growing from seed isn't always an option for us. The plants are always healthy. They also have the BEST shipping setup for plants in the country. We have had very few casualties (I have consistently shopped with these guys for 3 solid years). We get our plants in 2 days via fedex. You just can't beat that ! Annie's will always be my go-to....and now Los Alamos gardeners are in on my 'secret'. Thank you, Annie's Annuals. You are the Gold Standard and you have a customer for life <3
|On Jul 31, 2015, incagirl Los Angeles, CA wrote:
Posted on July 24, 2015, updated July 31, 2015
On July 31st, 2015, incagirl changed the rating from neutral to positive and added the following:
WOW! Annie's responded to my review here on Dave's right away..explaining that their email wasn't working for a bit. I was out of town and didn't get the message, but by the time I got back to LA, I also had an email telling me that they had refunded the price of the entire order! In the meantime, It turns out the problem I had with 2 of the plants was due to soil mites (yes... my bag of soil...ugh!), so it wasn't even their fault that I lost 2 additional plants... soooo, I'm changing my rating. I'm ordering more plants, and hopefully everything will be fine this time. I still think it would be good business practice to update their email system (and their online shopping experience... I don't have an "account" that can save my info, or even save my shopping cart if I leave the site and come back later, but I'm definitely feeling positive about Annie's response to my complaint.
|On Jun 10, 2015, LucasCatChow Tulsa, OK wrote:
I read the comments on this company in February and then called and confirmed what I had read with Annies. Their catalog shows plants that are ready to ship the moment you see them. They do not hold plants for later delivery. If you order plants in January they will be shipped in January.......They had some plants I could find no where else so I crossed my fingers and hoped the plants would still be available when I needed them in mid April. They were and I ordered them. They were beautifully grown plants, but unfortunately one of them turned toes up and died the next day (damping off perhaps?). I immediately called them and couldn't be more pleased with their response. They got another plant out to me free of charge within a week. Nice plants good customer service spells repeat customer in the future.
|On Jun 6, 2015, Blackbelt_Lizzy La Grange Park, IL wrote:
I placed 3 orders with Annie's this year. Annie's carries many unusual plants that I have not been able to find the seeds. Certain annuals just do not ship well and I have had better success growing them from seed. All of the plants I ordered were hardy enough to survive shipping to Chicago. The first two orders arrived in 2 days as anticipated and the plants were beautiful. They are all thriving outside. The 3rd order arrived 2 days late thanks to problems with the shipper - yes - the same shipper who handles anthrax shipments. Also, the box was handed to me upside down with total disregard for live plants or this side up! The mimulus pictus plants that I had ordered suffered significant damage. I called Annie's and explained the situation. They cheerfully issued me a credit for the plants. I could not ask for better service!!!
|On Jun 5, 2015, retdogs Castro Valley, CA wrote:
I have nothing but high praise for Annie's Annuals! I've ordered several times from them and each time my plants have arrived in beautiful condition. They are packed with care
|On Jun 5, 2015, coriaceous ROSLINDALE, MA wrote:
I just received my first shipment from Annie's.
|On Jun 1, 2015, katznk9s Bakersfield, CA wrote:
Posted on March 27, 2015, updated June 1, 2015
On June 1st, 2015, katznk9s added the following:
I received my 2nd order from Annies Annuals, and again, was completely satisfied with not only their condition, but also the perfectly protected method of shipment. I'm looking forward to my third order soon, and if I can find room in my garden for more once the heat in Bakersfield lets up, I will be ordering more. That is, if I can wait that long. Many thanks to Annie's for such a wonderful array of unusual plants.
|On May 16, 2015, dave12122 East Haddam, CT wrote:
Posted on February 23, 2007, updated May 16, 2015
On February 24th, 2007, dave12122 added the following:
I was kidding about the sugarplumfairy and Peter Pan of course, but when I got my new Annie\'s Annual\'s catalog, there was Annie, on page two, dressed as a FAIRY PRINCESS!!! I\'m not making this up, I swear it! Unlike the sentiments of another poster, the tone of a particular catalogue is extremely important, as it can give one clues on how difficult situations may be handled. The tone here is apparently fun, fun, fun. Frankly, I don\'t think it\'s all that fun to receive plants that are not appropriate for your climate which then just slowly die. In that vein, I am going to take the time to describe some plants from this new catalogue which have not been good performers in Connecticut. I suspect they would not be worth growing or at best very short lived in most states East of the Mississippi, but that\'s just a prediction.
1, Convolvulus tricolor - Royal Ensign
Has a short blooming period, and the blooms only last a few hours. The stems soon trail and flop around the garden unattractively. In addition, this variety is subject to just about every kind of chewing insect going. So, you would have to spray vigilantly to control the many \"shot holes\". Almost never looks at its best even in full bloom. Eminently forgettable!
2. Anagallis monellii-
My experience is exactly the opposite of what the catalogue says. Has a short blooming period (the heat and humidity turns the flowers off here), needs rich soil and constant watering to survive. (mine wilted at even a touch of drought) and has never reseeded, even into nearby gravel. Yes, the flowers are pretty, but a weak plant and a poor doer unless you live in Seattle or Vancouver.
3. Papaver \"Lauren\'s Grape\"
A colossal disappointment. The stem looks like a drawn out pencil and bears ONE flower at the very end that lasts one day. Moreover, the foliage is sparse and unattractive. I fail to see the blue tone as in the description. Yuck!!!
A fussy species, even for experts, cannot take summer heat and is best for zones 5-6 or high elevations of zone 7. Certainly not appropriate for zones 8-10, unless grown as a short lived annual. In any case, even under the best of conditions is usually short lived. The resting winter bud is easily frost heaved. and even in flower, this really isn\'t all that attractive, the actual bloom is smaller and more tapered than the photo would have you believe.
5. Verbascums- All the listed Verbascums are poor garden subjects. The basal foliage looks like a weed and is coarse and unattractive. As for the flower spikes, only a few flowers open at one time, so that as the spike elongates it gets uglier and uglier, with bare spots at the base. At the end, you will have a few flowers at the top of a long naked stem that look absolutely ridiculous. Not to mention that the verbascums combine poorly with other plants. They stick out in the garden like that proverbial sore thumb and are difficult to utilize effectively.
6. Alcea rugosa- Here, it does NOT bloom from Spring to Frost. Three weeks is more like it, in early June. The stems can easily get to six feet or more, and have to be staked (a daunting task with this species), otherwise they easily collapse in a windstorm or heavy rain, and once collapsed are unspeakably unwieldy and out and out dangerous to any plant they happen to be smothering. I almost lost two very choice Azaleas because I did not realize the Alcea rugosa stems were on top of them! The foliage is also prone to chewing insects. An enormous plant with takeover tendencies (seeds everywhere and each seedling needs to be painstakingly dug out!) Use it sparingly!
7. Lewisia cotyledon- \"low maintenace??\" They\'ve got to be kidding! Needs absolutely perfect drainage, gravelly rich soil. Very prone to rotting in wet, humid weather unless perfectly sited. I grow mine in troughs which are put under a carport in winter. Lewisias in a wet winter climate will rot out unless a plastic cloche is put over them. They also cannot take hot, humid summers, and will develop a rust which disfigures the plant. Even under the absolute best of conditions, short lived in the east.
8. Gladiolus carneus- Yes more graceful than the modern hybrids, which are hideous. That said, a gladiolus is a gladiolus, which means:
a) stiff, unattractive fake looking foliage with combines poorly with other garden plants.
b) a flower scape which features only a few open flowers at one time . At the end you have the last blooms above many dying or dead ones, not a pretty sight. UNLESS you want to pull the dying flowers off every day. Doesn\'t sound like too much fun to me.
9. Cynoglossum amabile- Foliage is non-descript and prone to chewing insect damage. Airy flowers develop far above the foliage and flop all over the place, as the plant is very weak. Never looks right in the garden and it would be impossible to stake every stem. I would plant Myosotis instead, for a similar airy effect yet much better plant performance.
10. Oenothera pallida- An out and out thug in a hot summer climate, runs all over the place and is difficult to remove. Yes, the flowers are pretty, but at what cost?
If this saves some Easterner a disappointing experience, than I will be pleased. I might add that I have purchased these plants from other nurseries, not Annie\'s, and unless she sprinkles her plants with Fairy Princess dust, I assume their performance would be commensurate to those obtained from other sources.
On May 16th, 2015, dave12122 added the following:
I haven't ordered from Annie's in 8 years, and decided to give them another chance. I only chose 4 plants that are hard to get elsewhere. The specimens they sent were nice, if not overwhelming, and appeared to be healthy. The real test will be how they perform in the garden. As to the postage, I personally think a large flat rate box via USPS is the way to go, or they should at least offer ground UPS. Yes it takes 5 days to get to the East, but the plants would be fine, especially the way they pack them. I notice the catalogue appears to be less "fun" oriented then it has been previously. There still are a great number of plants listed that are short lived at best, and an even greater number of listed species that are "in production or "unavailable". All this can make for a frustrating buying experience, as every year the plants I REALLY want are unavailable.
|On May 14, 2015, weRgroot New Port Richey, FL (Zone 9b) wrote:
Shipping charges are outrageous; opted not to complete order.
|On May 6, 2015, worlwind7 Park City, UT wrote:
I cannot tell you how thrilled I was with my Annie's order. Their packaging and care with shipment is superb. After carefully unwrapping all of the thoughtfully packaged 4" pots and bare root plants, everything was happy and healthy.
|On Apr 29, 2015, whitesam9 Dayton, OH (Zone 5b) wrote:
I just got my first order from Annie's. I was nervous wondering if the plants would ship from California to Ohio okay. I ordered anyway because they had some rare varieties I couldn't find anywhere else. I'm so glad I did. The plants couldn't be in better shape. The soil was still moist and all were healthy and good sized. I have ordered from other nurseries that are closer to where I live, but the Annie's plants were in better shape. I will definitely be ordering from them again.
|On Apr 23, 2015, shaoumill Oklahoma City, OK wrote:
First off, Annie's was the only place where I could find the plants I wanted. Bloody Dock or Red Sorrel, whichever you choose.
|On Apr 13, 2015, rugosrose3 wrote:
Annie's has the best transplants I've found...through mailorder or through any of our local nurseries. Their packaging is superior and they ship well-rooted and developed plants in 4" pots that have been thorougly watered for the journey. Even though I live in western Washington, I'm able to order both perennials and annuals from Annie's location in California. They have valuable information in their descriptions including hardiness zone (look yours up on their website while taking into account microclimates within your zone), mature plant dimensions, water and soil requirements, and tolerance for deer and snails (slugs up here). This is the second year I've ordered and the plants I received two weeks ago are already thriving in the ground.
|On Mar 31, 2015, Kilee1 Lynden, WA wrote:
The folks at Annie's are exceptionally friendly, knowledgeable, and go over and above to provide that really rare customer SERVICE we all miss so much.
|On Mar 30, 2015, Kriblett Portland, OR wrote:
I have used Annies Annuals over the past 3 years, they are a wonderful nursery that knows the meaning of bee friendly plants. Everything I have ordered from them has always come to me in great shape. These guys really know how to pack & ship live plants. Whenever I have had a question or issue with my order they have been very quick to respond and have always been pleasant to work with.
|On Mar 12, 2015, rebeccaellen Los Altos, CA wrote:
I've been using plants from Annie's Annuals for over 15 years both in my own garden and in the ones I design (I'm a professional landscape designer) and have never, EVER had a problem with any of the staff or any of the plants. Yes, shipping is expensive, but you should see the care that goes into packaging them! The plants arrive safe and secure and the moment you open the box it's like the moment Dorothy lands in Oz - filled with life,scent and color. The shipping is worth every penny. Here's a little story to let you know how much I love them: A few months ago I was diagnosed with breast cancer and knew that I would have to immediately begin 5 months of chemotherapy, followed by a mastectomy. Before my first round of chemo I treated myself to a hefty order of my very favorite plants from Annie's, with the goal of quickly planting them in the ground, knowing what pleasure they would give me in the spring. Well, it's spring now and as I walk around my garden (in PAIN, I might add, due to my recent surgery) I can't tell you the joy I feel seeing these treasures growing at the speed of light with our unseasonably warm weather. Placing that order was the smartest thing I did for my mental health. This is a wonderful, thoughtful, caring nursery run by people who are as passionate about their plants and the environment as any gardener could be. I *heart* you Annie's!
|On Mar 12, 2015, Betweenthelimes Arden-Arcade, CA wrote:
I have ordered from Annie's Annuals several times. I admit, the first time I ordered I was a bit sticker shocked at the shipping costs- but when my plants arrived I knew I got what I paid for. Most nurseries ship their plants wrapped in paper- Annie's ships each plant in their container, with each plant allocated its own space in the box. This is great for busy people like me who can't immediately put the plants in the ground (I'm ashamed to say I have some plants from Annie's that are still in their 4" container from last summer lol). I also love that I can pick the date I want the plants shipped. It gets very hot in the summer here in Sacramento so it's nice to plan my shipping for a cooler day, or for a day when I know I'll be home so they don't sit roasting on my patio. My plants have always arrived really healthy, and the only time I've had a plant die on me is when I bought a plant that was not suitable for my zone (I can't help myself- I want to be able to grow everything). Kudos to this small business for running such a unique nursery, thank you for the excellent customer service you provide.
|On Mar 12, 2015, SusanLM Concord, CA wrote:
I am a long time customer of Annie's Annuals, and have nothing but praise for the quality of their plants, service and selection. They are one of the few places I can be certain of getting neonicotinoid-free plants. As a professional landscape designer, my standards are high, and I not only shop here for my own garden, but regularly send clients either to order online, or visit in person. They carry many unusual specimens that are simply not available anywhere else. Highly recommended.
|On Mar 11, 2015, maxinaustin Austin, TX wrote:
I have shopped at Annie's Annuals for more than a decade, and it is, by far, the best nursery I have ever visited. By best I specifically mean the coolest plants at the best prices, well-grown and carefully packed.
|On Mar 11, 2015, kissmyaster Chicago, IL (Zone 6a) wrote:
Kick ass customer service and rip-roaring plants. Nobody does it better! I'll buy from them again and again!
|On Mar 11, 2015, Marilena Chicago, IL wrote:
Although I have not ordered from Annie's Annuals, I have to defend them regarding the comment below.
|On Mar 11, 2015, reeve1 Plano, TX (Zone 8b) wrote:
Posted on February 27, 2015, updated March 11, 2015
On March 11th, 2015, reeve1 added the following:
The appalling things is that I've talked to you twice on the phone to try to resolve this. Both times, before even fully understanding my issue, your people began throwing rather lame and unwarranted comments about it being my fault. Some of them didn't even apply, such as, "If it is snowing here, did I have a place to receive them?" and after stating that no one ships tender perennials and annuals when the weather at the destination is below 40. Your supervisor confirmed that our national average temperature at the time of shipping was 37. The actual temperature was 25 and snowing, as indicated by the National Weather service. Further, shipping from California to Texas, or any place for that matter, does not mean the shipment travels as the crow flies. FedEx's hub is Memphis TN, and there are other northern (frozen) cities that these would travel. When I spent $100 on plants and $71 on shipping, I expect your expertise to hold the shipment, particularly when you were already holding the order because some of the plants you were selling were "not ready- too small." You condemned the plants to certain death, then only offered half of the order total, not including shipping. This amounts to 1/6 of the total for me to order the plants again and to actually receive what I should have in the first place. You are no friend to gardeners, but operate in your own bubble, and take no responsibility for your own blatant failures. So, now it's a problem with the website? Does this mean, regardless of whether it's snowing again, you will ship an order without consideration and without responsibility for killing the entire order. BUYER'S BEWARE!!!
On Mar 11, 2015, Annie's Annuals and Perennials responded with:
"On Mar 3, 2015 3:28 PM, Annie\'s Annuals and Perennials responded with:
|On Mar 2, 2015, teritwinkle Morgan Hill, CA wrote:
The plants I received had been very carefully watered and wrapped. It was like receiving little gifts. They were delivered on the day they were shipped out; that made the shipping costs seem much more reasonable. One of my plants was flowering; all seemed very healthy. I was so pleased to see the care with which my plants had been wrapped and packed. If I can do half as well now they are in my care, they should thrive.