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Comments regarding Annie's Annuals and Perennials

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234 positives
21 neutrals
18 negatives


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Positive Youniquelychic
(1 review)
On Mar 2, 2015, Youniquelychic Everett, WA wrote:

This nursery is amazing! All of the plants I ordered arrived way ahead of schedule and they were all in great shape! Each plant had plenty of soil which was wrapped in a damp paper towel and then the whole thing was inside of a wax paper bag to retain moisteure and then slipped into a small pot so I could transfer it right away if I wasn't ready to put them in the ground. The box they cam in had plenty of room for the tops of the plants with cardboard cutouts supporting each plant (hard to explain) but nothing got crushed or damaged and each plant had plenty of room to breath. I would absolutly reccomend Annie's Annuals and Perennials to anyone looking for a wide selection of plants and a company that actually knows how to ship them (most don't)

Positive davids10
(1 review)
On Feb 20, 2015, davids10 Reno, NV wrote:

the plants arrived in great condition. packing was the best. an aeonium arrived completely intact. the plants were shipped on the day i requested and arrived the next day. this is a good place.

Negative maureennn
(1 review)
On Feb 4, 2015, maureennn Beverly Hills, CA wrote:

I was so excited to see the wonderful and different plants in Annie's inventory , even though most of the ones I wanted were not in stock but that was OK. And even though they are expensive that was OK too, and even though the plants are tiny tiny tiny , that would be also be OK if they grew. I did order from them twice and both times one plant was half eaten by something (I called right away but they advised me to wait it out) and more than half of my orders did not make it in my yard within a few weeks. I DID call Annie's twice for help, of course it was my fault, too much water, too little water, not enough sun, too much sun, whatever..... It has been a while now and only one plant survived sofar, that plant cost me over $100. I live in Southern California and am still looking for a GREAT nursery .

On Feb 4, 2015, Annie's Annuals and Perennials responded with:

"On Mar 3, 2015 3:25 PM, Annie\'s Annuals and Perennials responded with:

Hi Maureennn:

We are also disappointed to hear your plants did not make it - or failed to thrive after arrival. We guarantee plants arrive in excellent shape and ready to go in the ground. If you were unhappy for any reason, please drop us a line and give us a chance to fix the problem. We are always happy to help! 888.266.4370"

Negative momlady
(5 reviews)
On Dec 31, 2014, momlady Camano Island, WA (Zone 8a) wrote:

Because I live in a "colder" climate (zone 7) I cannot take advantage of the plants that sell out quickly. Here's why:

The problem is that they won't hold my order until the correct planting time for my zone. So, if I make an order for plants that are in stock at the time of ordering, by the time they fill my order, they have run out of the plants.

Previous years, I ordered early but had them shipped at the correct time for my zone. I didn't the get the popular plants in my order because they were gone.

This year, I ordered them early and had them shipped early (way too early for planting out) in order to make sure they were in stock. (I got all the plants I ordered! A first! So far, so good.) They even helpfully called me the expected date of arrival to say that I was going to get receipt of the plants that day, and suggested that I get them in the ground that same day. When I said they weren't going to be planted for a month, the caller sounded absolutely flabbergasted. She warned me about how bad it was for the plants to be held before planting and told me I should have them sent later.

I explained to her that if I request the correct delivery date for planting in my zone, the plants are out of stock by then. I asked if I could place a "hold" on plants in my order if I paid in full up front, but she said they won't do that. They simply fill the orders at shipping time regardless of when they are ordered, and when they run out, they run out.

Anyway, I kept my plants in the house for a month and some were fine, but many were struggling by then. The struggling ones took a big hit and didn't bounce back in time to bloom much or even look nice.

So, keeping them inside isn't the solution, and It's too frustrating to order really interesting, unusual plants and have them unavailable by my correct shipping time.

I have decided to give Annie's a pass in the future. If you are below zone 9 I think you will have similar problems.

Positive HerMorningDove
(2 reviews)
On Nov 27, 2014, HerMorningDove Vienna, VA wrote:

I have ordered from Annie's Annuals and Perennials several times and have always been pleased with the quality of the plants and service provided. Earlier this year, I ordered some sweet pea and poppy plants for spring planting. The folks at Annie's kept an eye on the weather in our area and held off on shipping the plants until the weather warmed up. (As you remember, the winter/early spring was very harsh on the east coast.) I was stunned when they first called to arrange a better time to ship the plants. What remarkable customer service! I've also been impressed with the care they take shipping the plants. Yes, the cost is higher than some websites but I think it's worth it.

Positive sliderock
(1 review)
On Oct 12, 2014, sliderock Salmon, ID wrote:

This was the first time I ordered from Annie's and I was amazed at how well the plants were packaged. I received my order in a timely fashion and the plants were in perfect condition. I would certainly order from them again.

Positive annarborite
(4 reviews)
On Sep 18, 2014, annarborite Ann Arbor, MI wrote:

Made my first purchase from Annie's last year and among other things, bought 4 climbing asters. I could not believe the results this year. The plants grew to between six and seven feet and are just a mass of beautiful asters this fall. Everyone asks what they are as no one in this area has seen asters that size. I am beyond delighted and looking forward to many more fall seasons of these beautiful blooms.
The plants were shipped in beautiful condition and although the shipping was a little pricey it was definitely worth it. I would highly recommend this nursery for their quality and service.

Positive mosterbauer
(1 review)
On Aug 29, 2014, mosterbauer Sequim, WA wrote:

I just wanted you to know how much I appreciate the plants that you sent me and the care you took that they arrived in perfect condition. I have perused your site for over a year and even have a wish list. But my experience with mail order plants was so horrendous that I just could not bring myself to actually place an order. Thank you!! I will continue to go to your site and I will undoubtedly be ordering again in the spring.

Positive camrichdesigns
(1 review)
On Aug 20, 2014, camrichdesigns Scottsdale, AZ wrote:

I have been ordering from Annie's for several years, and have always been very happy with the service and quality. My selections have arrived in good shape, and well packaged. I like their wish list option when an item is not in stock, and look forward to getting that e-mail saying my wish list item(s) are available.

Positive kentsgirl
(2 reviews)
On Aug 11, 2014, kentsgirl Belton, TX (Zone 8b) wrote:

Plants arrived in good shape. I immediately had to leave town for a funeral trip across the country. A neighbor checked on things, and your plants are still in good shape a week later. Thanks so much for "filling the box". It feels like a plant gift at a time when plants are extra appreciated. And now plants are in the ground and hanging on in this Texas heat. I would love to visit Annie's nursery someday. Thanks for a good experience for my first time ever to order plants online.

Positive thetubeguy1954
(2 reviews)
On Jul 25, 2014, thetubeguy1954 Orlando, FL (Zone 9b) wrote:

I have been doing business with Annie's Annuals & Perennials for 3 years now. What I really like about Annie's is it allows me to purchase plants for my garden that you cannot find in any of the local stores such as the 3 "Lobelia aquana" plants I recently purchased. This is great for having a garden that's unique from your neighboors.

Unfortunately in one of my last purchases the "Abutilon striatum" aka Redvein Indian Mallow plant I bought arrived in very poor condition ---{we all know when dealing in plants, occasionally 1 dies during shipment}--- so I called Annies and spoke with Cassandra Ramos. Cassandra's extremely pleasant personality is a real asset to Annies. She told me no more "Abutilon striatum" were available, which really bothered me. Because this was the plant I wanted the most.

Cassandra must have heard my disappointment, but she remained cheerful and as helpful as she possibly could be. She informed me I could wait for another "Abutilon striatum" to become available or order a different plant if I chose to. I stopped Cassandra and told her it really didn't matter what my other options were because I really wanted another of the "Abutilon striatum" plants. So I'd just have to wait for another "Abutilon striatum" to become available.

Cassandra informed me I could check my "Wish List" online daily at Annies to see when another "Abutilon striatum" became available and when one did I should call her immediately! Well Cassandra was so cheerful & helpful by the time the call was over I wasn't even bothered about the "Abutilon striatum" dying. To make a long story as short as possible, I continued checking my Wish List on Annies everyday to see if another "Abutilon striatum" became available. Then one day I called Annies again and asked for Cassandra Ramos when they picked up.

I was going to ask Cassandra about a different plant I saw in Annies catalogue, when she said; "Mr. Scata I just hand-picked the best 'Abutilon striatum' I found out in our greenhouse just for you!" Cassandra explained how there was only 3 or 4 "Abutilon striatum" plants left in their entire greenhouse and she realized how bummed I was about my "Abutilon striatum" dying. So she hand-picked the one she thought looked best and was about to call me and tell me the plant could be replaced after all!

Cassandra Ramos went well above & beyond the typical customer service I'm used to receiving anywhere ---{I want to be crystal-clear that I've always received good customer service at Annies}--- She is the person I'll always ask for from this point on. My "Abutilon striatum" arrived today and it does look very nice. Annie's Annuals & Perennials and Cassandra Ramos get's BIG thumbs up from me. Thank you both very, very much. ---Tom Scata

Positive daelanf
(1 review)
On Jul 15, 2014, daelanf Lake Stevens, WA wrote:

I placed two different orders for Phormium 'Black Adder'. Both shipments arrived with very nice plants, but also the shipping containers were the best of any mail order shipments I have received....and I have done a lot of mail order plant buying. The plants arrived fresh and perky, despite the weather being quite warm. The soil was contained and moist and none of my plants were crushed or otherwise damaged, even though the box was NOT lying " this side up" on front porch. I am impressed with the plants I received, but even more impressed with their shipment method. Altogether a very happy experience!!

Positive CarolQ
(1 review)
On Jul 5, 2014, CarolQ Medford, OR wrote:

I ordered six perennials from Annie's Perennials this spring. They arrived in beautiful condition and were very carefully packed. I was very impressed by just how carefully they were packaged. Since I live in Oregon and AP is in California, I really appreciated this. All six plants are still alive and thriving. I will happily order again from these folks.

Positive Marchant
(1 review)
On Jun 30, 2014, Marchant East Wenatchee, WA wrote:

Annie's Annuals and Perennials always have healthy beautiful plants that they send; and, they arrive at our home looking like they have never been disturbed. Just comfortable in their containers.

Positive terrimckyd
(1 review)
On Jun 25, 2014, terrimckyd Omaha, NE (Zone 5a) wrote:

I have ordered plants from Annies Annuals for many years and they are my source for annual poppies. The plants I receive from them are strong and transplant very well and I should add I have found no other mail-order source for annual poppies! The one time my plants arrived with problems they took care of me. This last batch of plants from them was amazing.

Positive JaniChris
(1 review)
On Jun 25, 2014, JaniChris Olympia, WA wrote:

Here is the email message I sent to Annie's Annuals after receiving two different plant orders from them:

I so appreciate the care you take with the plants you’ve sent me. They have been in excellent condition and I feel they are treated with loving care from the time they come into your keeping until they leave!

A happy customer,
Jan Starling
Olympia, WA

Positive clpgirl
(46 reviews)
On Jun 21, 2014, clpgirl Chippewa Lake, OH (Zone 5b) wrote:

Posted on May 10, 2012, updated June 21, 2014
Posted on May 1, 2012, updated May 10, 2012
Posted on November 12, 2009, updated May 1, 2012
Posted on July 12, 2009, updated November 12, 2009
While browsing DG this morning I saw the review of Annie's and realized I'd been amiss in not giving extremely positive feedback! I read about Annie's on DG, and , although they were in Calif., and it can be a long shipping process to Ohio, decided to give them a try.
What a delightful experience! Annie's treats customers and plants with care and consideration. These plants have now been in the ground here for over a month, showed no signs of shipping stress-due to the well thought out packing. The rootballs were huge and the plants-a diverse mix-took off rapidly. Several plants have outdone those from the local 'upscale' nursery, where I paid 3x as much for a larger size. Annie's is great! Thanks DGer's for the info about this special place. Thanks Annie's for a wonderful experience!

On November 12th, 2009, clpgirl added the following:

Was unexpectedly in the Bay Area last week and my friend and I took a 'field trip' to Annie-s, since I've been so delighted with the plants they shipped to me in Ohio. Employees were very, very helpful, and the variety of plants could have kept me wandering for hours and hours.
Neither my friend nor I had any intention of purchasing plants (I was flying back to Ohio the next day). My friend who lives in Sacramento and has xeriscaped her front yard, couldn't resist the huge selection of Calif. natives, and purchased 6 to fill in a bare spot.
I wandered off to the fuchsias and found a rare variety, procumbens. Figured if I was taking back one plant, I might as well take back 4! Purchased 2 Verbascum Southern Charm and an Orlay "White Lace Flower". Annie's packed my purchases very securely for travel, and I took my little box with air holes home on the plane. Also bought some garden gloves and a "Flower Floozie" t for a friend.
I just want to thank Annie's again for a great experience. You have 2 customers for life!!! (Now, if I only had my own shipping company............................)
On May 1st, 2012, clpgirl added the following:

Since my last posting I have ordered from Annie's every year.(I've been a bit lax in my postings...) Receiving their box is like Christmas and my birthday together!!
I look forward to their catalog every year, and don't mind the shipping cost cuz the plants are packed so very, very well!
I would recommend Annie's as a 5 plus star vendor to ANYONE!!! I have overwintered several tender plants in my breezeway/greenhouse and they continue to thrive after 3 years! Her perennials for my area are some of the sturdiest in my garden beds.
This year my box had been smashed in transit. Called Annie's cuz one tomato had been broken. NO PROB! Would send a replacement right away.....i'm serious when I say that I would buy all my annuals from Annie's (if they were closer :)
Thank you Annie for your consistency, beautiful plants and wonderful customer service. Can't wait til next year!!
On May 10th, 2012, clpgirl added the following:

By now, Annie's feels like family!
When I called about the replacement tomato plant, for some reason I mentioned that the last trip my best friend and I had taken prior to her unexpected passing was to Annie's. I told the rep what a good time we had.
What a touching surprise that when I received my replacement tomato Annie's had added several annuals and a note saying they were in honor of my friend....
Annie's care about people and plants and you can't ask for better anywhere,
Thank you so much Annie's. I am overwhelmed....

On June 21st, 2014, clpgirl added the following:

Apparently I forgot to add my 2013 4 star rating, but this year I am adding 4 for BOTH 2013 and 2014. Once again I was totally delighted with Annie's!
Due to an injury last winter I lost my fuschia procumbens, which I had obtained from Annie'sat least 5 years ago...could NOT believe what a beautiful, LARGE plant I received!
Overall, once again GREATselection, fast, fast shipping, and best packing I have ever seen-and I purchase about 80% of annuals and perennials on-line.
Thanks, thanks everone at Annie's for providing a source for this rare fuscia again, the wonderful cerise hollyhocks (which re-seed very, very well here in zone 5b) and the joy I receive from your beautiful catalog and reliable service every year.
See you in 2015!
Positive papakura
(1 review)
On Jun 20, 2014, papakura Alameda, CA wrote:

I am a bit disabled and have trouble shopping in a nursery. The nursery in my town treats me like I have a communicable disease, so I began buying plants from Annies as this company is highly recommended in my favourite magazine, Garden Gate. They were quite correct. All plants, and I order 8 every month, arrive in a very sturdy box, having been packed the previous day, and are still wet, not just moist, and all are at this moment healthy on my balcony and in my garden. They are all so far for the hummingbirds, bees, and butterflies in my area, but I plan to expand as time goes by. I wish I could afford to purchase more, but finances curtail that, but this certainly keeps me busy and entertained.

Negative NoNora
(7 reviews)
On Jun 18, 2014, NoNora Roslindale, MA wrote:

First of all, I've had more plants die that I've purchased from their website than any other - and I've purchased from a hundred different nurseries featured in Dave's Garden. I am in a harsh climate and the plants are too small and shallowly rooted to long survive the shock of transplant.

And let's not even go into how many of their plants are OUT if stock, let's concentrate in the "in stock" ones. I received a notice that a plant I'd been waiting YEARS for was in stock. I go to the website - it shows as in stock - and order it. A week later, when the plants SHOULD have been shipped and if already dug the holes and prepped for planting, I receive an email that they don't have it, that I'll be notified when they do, with no indication as to when that might be.

Why did I get an email that a plant was available that wasn't? Why did it take a WEEK to let me know? Why isn't the website kept up to date.

It is no surprise to me they've received more negative than positive reviews this month. I hope Garden Watchdog revisits their positive stance toward Annie's Annuals.

Don't order from them if you have other options.

Negative sanyaom
(1 review)
On Jun 5, 2014, sanyaom Valley Center, CA wrote:

I've placed an order for 4 plants almost a week ago.I received the box today (I'm in California).My complaint is about the lack of confirmation email after I've placed the order and inability to check the status of my order online.There is no link to account history or order status.One plant was not shipped and on the attached bill it just says"Item backordered,plant too small to ship". I wish I knew that before, so I could have ordered it from someone else. I don't know when and how will they send the plant ,there is no information .
Email link on their page is not working so I've sent them the email through Dave's garden. Also left the message on their phone, but no response yet. They have nice plants and I always try to buy plants and seeds from small nurseries that pride themselves in healthy production,but sometimes those nurseries fails because of bad business management practice.

On Jun 5, 2014, Annie's Annuals and Perennials responded with:

"On Jun 6, 2014 3:28 PM, Annie's Annuals and Perennials responded with:

Hi Sanya: Thank you for your feedback. We do send a confirmation email out for every order placed, although sometimes we find they are blocked by certain ISPs or accidentally delivered to spam, depending on differing security settings. For that, we apologize!

We've given you a call today, as well as an email to discuss your backordered item and when it will ship.

We've checked out the email link and it seems to be working fine, now. We're very sorry you had a difficult time getting in touch with us, but please do give us a call and we will be very happy to sort everything out! 1.888.266.4370."

Negative HouseofFlowers
(6 reviews)
On May 25, 2014, HouseofFlowers ROSLINDALE, MA wrote:

Posted on May 21, 2014, updated May 25, 2014
First, I want to say that I love the plant selection available at Annies and have been drooling over the selection she has for over a year. I order most of my plants by mail. My problem is that my plants were not packaged well. I ordered 4 plants and most of the dirt was out of the pot for 3 of them so they were suffering pretty bad by the time I got the package. The 4th plant was completely decimated, broken off at the base of the stem and I had to dig through the dirt to find it. I tried to plant them all anyway hoping that maybe the root system will push something new up but I do not think that will happen. I am really bummed-- there were other plants that I really wanted but after paying such a significant shipping fee, I expect the plants to at least be healthy.

On May 25th, 2014, HouseofFlowers added the following:

I've had my plants for less than a week, they arrived in terrible condition and a second plant has proved itself to be too damaged to survive. That is 50% of my order dead and unusable. (The other two plants seem to be okay.)
On May 25, 2014, Annie's Annuals and Perennials responded with:

"On May 27, 2014 4:04 PM, Annie's Annuals and Perennials responded with:

Hi HouseofFlowers: Thank you for your feedback! We are very sad to hear your plants did not arrive in good shape and that some did not make it once planted. Please, please give us a call. We do not hesitate to replace plants that arrive damaged in the shipping process, as our shipping guarantee states. Even though we strive to pack and ship with the utmost care, sometimes the journey across the country can be very rough as boxes are transferred from truck to plane to truck again. I am sure we can help! 1.888.266.4370"

Positive maryvv22
(2 reviews)
On May 20, 2014, maryvv22 Forest Grove, OR (Zone 8a) wrote:

I have been buying plants from Annie's Annuals & Perennials for over 10 years. I first found her plants in a local nursery in Santa Cruz, CA. I moved to Oregon a few years back and I've used her mail-order three times.
The first two times I ordered six plants each time and I believe one plant had a broken leaf. All the rest of them were in great shape. This year I ordered 12 plants because my wonderful daughter got me an Annie's gift certificate for Mother's Day. They all came in perfect shape and very healthy. Her plants are so well cared for they are unlike any other mailorder nursery. I just came in from my garden and all my plants are looking great even after a three day spell of unusually warm weather for May (86*). I have ordered plants from a competitor and they arrived wilted, scrawny and overall not in the best shape.
This Spring I've had three different neighbors, that I am not well acquainted with, tell me how awesome and beautiful my garden is. That says it all. You will not go wrong with Annie's. My only regret is that I didn't get to go to the nursery in Richmond before I moved. I bet it is fabulous!

Positive brandykins09
(4 reviews)
On Apr 27, 2014, brandykins09 Knoxville, TN wrote:

I have ordered flowers from Annies last year and this year.
They are always packaged very well - Which is partly why shipping is so much, as well as the fact that shipping is from CA to Tennessee. This year I ordered 8 plants and they arrived quickly and very healthy. I would order more but the shipping price is just a bit much for me, even though I understand the cost. Since, I've had such good luck with her plants - I will order again but probably keep it to once a year.

Negative Leishman15
(2 reviews)
On Mar 31, 2014, Leishman15 Berkeley, CA wrote:

My parents love the place and took me there with them (I am an adult and it's obvious).

The people who worked there focused on my parents, so I had no help with in finding or choosing their vegetables and decided to give up on trying to figure out their fruit selection. Both selections were pretty bad, but the worst was their spotlight selection of passion fruits.

They listed three varieties and mentioned only one had fruit that could safely be eaten, but didn't mention the name. I had to deduce that the variety that mentioned fruit on the tag (barely) was the right one. I asked for help from the person who had just finished talking to my dad about flowers and he had no idea. I asked if there was someone else who would and he said he doubted it.

I pointed out the price, even on sale, was a bit high, but my dad said it was because these were quality plants. Yet just after putting the plants in a sunny spot (it was early August) and watering them my fig dropped its leaves, my basil and onions bolted. My oregano is still sorry-looking (It's the end of March), my remaining onion hasn't grown even a tiny bulb, and my passion flower hasn't grown even a leaf nub.

The only thing that did well was my chives, thyme, sage, and a pepper plant. No peppers, though it was said to be the right size and age to grow them and there's peppers all over my neighbor's pepper of the same species.

At least the herbs taste good.

Positive sassyelephant
(1 review)
On Mar 13, 2014, sassyelephant Fresno, CA wrote:

I have now ordered from Annie's Annuals 6 times. Each time I am more than pleased with the plants. They always arrive well packaged, and in great condition. So far I have not had any problems with any of the plants I have ordered. You just have to give each one what it needs, and it is happy. I will very soon be traveling to the nursery and am very excited.

Positive shauna1219
(2 reviews)
On Mar 12, 2014, shauna1219 Tampa, FL (Zone 9b) wrote:

I received my first order from Annie's about a week ago and I was pleasantly surprised. The plants were much larger than I was expecting and were packaged with great care. There was almost zero damage from the shipping, other than 1 single broken leaf and they were shipped from California to Florida. The plants were potted and have grown quite considerably since I received them. I have received another order from a different nursery around the same time and the growth rate on the Annie's plants has been drastically better than the other plants.

Positive jackstangle
(2 reviews)
On Jan 17, 2014, jackstangle La Conner, WA wrote:

I ordered 1 poppy plant. 1 week later it arrived, well packaged & looking good. I am impressed. Thanks Annie.

Positive bodyworkgoddess
(4 reviews)
On Aug 2, 2013, bodyworkgoddess Maryville, TN wrote:

After watching all of Annie's videos and absorbing the catalog I may have to admit that I have a garden crush on her and her plant knowledge. I held off on making a purchase because of the high shipping rate. I got off that fence about a week ago and placed a order, so glad I did. The plants arrived healthy and very well packaged. This order was for three different carnations they offer and a hat. The hat that arrived was not the one I ordered. Sent a e-mail and within minutes was responded to and the mistake was corrected. New hat on the way and a return ticket for the other hat being sent with it. I hope to fly out there next year for their Spring party and do shopping in person. Time to start saving my pennies...

Positive absinthe27
(7 reviews)
On Jul 29, 2013, absinthe27 Albertville, MN (Zone 4b) wrote:

Ordered a number of plants from Annie's this spring and all have done very well after a short period of recovery from being shipped (except my poor Pink German Catchfly which was bitten off at the base by a rude critter just as it started to flower). My lupine was on backorder, but was shipped as soon as it was available, and I wasn't billed for that plant until they sent it.

I love the huge variety of unique plants that are offered and the whimsical catalogs and plant descriptions. I just wish I lived close enough to visit in-person; the nursery looks beautiful from any pictures I have seen.

Will definitely order again next year.

Negative birdied
(3 reviews)
On Jul 19, 2013, birdied Destrehan, LA wrote:

I ordered 8 plants from Annies. The packaging was very good.

However, I was very disappointed in the size and quality. 3 plants died within 2 days.

On Jul 19, 2013, Annie's Annuals and Perennials responded with:

"On Jul 30, 2013 5:49 PM, Annie's Annuals and Perennials responded with:

Hi Birdied:

We are also disappointed to hear your plants did not make it! We guarantee plants arrive in excellent shape and ready to go in the ground. If you were unhappy for any reason, please drop us a line and give us a chance to fix the problem. We are always happy to help! 888.266.4370


Positive Fatbun
(4 reviews)
On Jul 5, 2013, Fatbun East Richmond Heights, CA wrote:

I was so happy to discover that Annie's Annual was about 10 minutes from where I live. My first visit was during their Spring Party and it was a very whimsical and creative atmosphere, especially with the hilarious fake cat poo flinging contest and the generous gift certificates given to winners. Annie seems like a very nice, genuine and fun person. However, the most impressive thing was all these beautiful flowers and edibles arranged in harmonious landscape design. As I walked around, talked to and observed their staff, I could really tell that this place was wonderful and a lot of care and patience were put in. I felt very confident in purchasing nice healthy and robust plants from here and would wholeheartedly support this local business. Many of my gardener friends from San Francisco and even my sister in San Jose all heard of and enjoy going to Annie's.

Positive debgar71
(3 reviews)
On Jul 4, 2013, debgar71 Granite Falls, NC wrote:

We just received our first order from Annie's. It was on time and packed to perfection. the plants were exquisite and we are getting ready to order more.

Far superior to anyone we have ordered from online.

Positive mommacat11
(1 review)
On Jun 27, 2013, mommacat11 Stafford, VA (Zone 7a) wrote:

I made an online purchase a few days ago and although shipping was high.... $56 from CA to VA... I have never received plants that have been so well packed and BIG!
I will definitely be ordering from Annies again.

Deb in VA.

Positive KatyMac
(4 reviews)
On Jun 7, 2013, KatyMac So. Puget Sound, WA (Zone 8b) wrote:

Once again, I'm blown away by the size and health of the shipment of Rozanne geraniums I just received. Their packaging is superb. I think it would take a bomb to damage them. They shipped in four inch pots, but each plant was first wrapped in plastic. The soil was still moist when I received them. The plants are robust and half the plants are blooming already. Did I say I am pleased?

Positive icebird28
(11 reviews)
On Jun 2, 2013, icebird28 Coppell, TX (Zone 8a) wrote:

I received the 3rd shipment from Annies, I think. I'm guessing now, its about 30 plants. All are fine and most are thriving. I think some are still adjusting to being re-potted. I love the sweet peas, which I cannot grow from seed to save my life. I'm not sure about the posting about the peculiar packaging. I love the fact that they are packed in wet paper and in a baggie. I had some items on my wish list and religiously checked every day for an unusual item, until I finally ordered 2 of them. Sorry suckers! Except for the nicotiana with huge leaves, where a couple leaves are broken, everything arrived in great shape. I can tell Annie's grows their plants lovingly and take great care in their shipping. Perhaps my local shipping companies take greater care in delivering live plants than others. Love ANNIES!

Positive kpercy
(2 reviews)
On May 23, 2013, kpercy Oakland, CA wrote:

I've found Annie's plants to be top quality, with friendly help if there's a problem (one order had a mispick). I'm surprised to hear about other people with shipping problems because I'm amazed at their meticulous shipping methods and how carefully the plants are protected with inserts. Over the years I've bought dozens of plants here and I don't think I've ever had one show up that was unhealthy or other than described; most of the plants I have that are showstoppers came from this nursery, which means not only are they great looking plants, but they're healthy and strong enough to survive my learning curve and the shade, dogs, pines, etc. Every gardener I know has top regard for this nursery, and that includes people who garden for a living.

Positive camarogirl
(3 reviews)
On May 22, 2013, camarogirl Wilsonville, NE wrote:

I am a first time Annie's customer, and I could not be any happier! I have been burned (badly) by other less than reputable online companies, and I can tell you, that the folks and plants from Annie's are just tops. EVERY email that I sent was responded to, and every question I had was answered. All in a courteous and expedient manner. I dealt with a wonderful lady named Michelle, and she couldn't have been more helpful. I know some folks have taken issue with the shipping charges, but personally I'd happily pay the shipping charges again. The plants arrived in wonderful fashion, looking as healthy as they would if they'd never been shipped. My only issue is that I don't have more "play money" to spend on more of their plants (hardly Annie's fault), haha. I will definitely be back! Thank you Michelle, and thank you to Annie's!!!!!! I highly, highly recommend Annie's Annuals to anyone who is online shopping for plants.

Positive MDepicci
(4 reviews)
On May 17, 2013, MDepicci Silver Spring, MD (Zone 7a) wrote:

Posted on May 16, 2013, updated May 17, 2013
I ordered hundreds of dollars worth of stuff from Annie's. Much of it came in good condition. However, about 20-25 percent of plants arrived nearly dead. Most of them did end up dying, although I could revive a few. No other place I've ordered from has such a high failure rate, even giant discount places. Their packaging is awful. Some plants actually arrived on their side, or upside down and smothered in their container. In others, the soil fell out and roots were exposed. Or the soil was totally dry.

I emailed them a few days ago to tell them that there was a problem with the packaging. Also, I had not received some plants that were supposed to be in the order and I asked about them. I received a somewhat curt reply. She said she'd send me the date for shipment of replacement plants the next day. She also asked for more details of the shipping problems. She did not say anything about the plants that never arrived.

I wrote back detailing the problems with shipping. I didn't hear back. Yesterday I received more plants. Again, 20 percent of them were in really bad shape. I took photos of them just out of the box so she'd know what I was talking about. Most of the stems were broken off several of the plants, and others were wilted. I also said that she had not yet answered me about the plants that never arrived. I said I wanted an ETA for garden planning purposes.

This was the reply in its entirety: "I assure you we do ship good, healthy plants. Any plant that has backordered can be shipped as it grows big enough to ship. We can contact
you as that happens. The plants that fail can be replaced. Not to worry."

So, apparently, they do not believe their customers who tell them (and send them photos) that their plants arrived in bad shape. And they do not make a habit of either contacting their customers before shipment if stuff is backordered, nor do they try to guess when a new ship date will be. They will only let me know when it is ready to ship. I would certainly like the option of canceling if it will be a long time!

I wrote back expressing irritation, saying that when I order nursery plants, I want them to be reasonably reliable. I wish I could propagate all plants from seed, but I do not have time or space. I don't want to have holes and dying plants in my garden while I try to see if I can revive them. I gave a list of plants that have failed. I haven't heard back.

Every email I received has been curt, none have apologized. The sense I get from them is that I think I must have screwed up, because they couldn't possibly have. Or something. Their attitude is really mysterious. I suppose they are doing well enough that they are not particularly concerned about losing a customer!

It's frustrating, because I absolutely love annuals, and they have the by far the best selection of unusual annuals that I've been able to find. I would love to be able to shop there regularly. I spent a huge amount there this season, but obviously I will not again.

I called the mail order number and asked to speak to a manager to find out if it was indeed their policy not to inform customers about backorders, nor to give estimated ship dates. The person on the phone asked the name of the person I'd been emailing with. She said that person *was* a manager. So I guess that is their policy.

On May 17th, 2013, MDepicci changed the rating from negative to positive and added the following:

Soon after I wrote this, the person with whom I was emailing gave me a detailed description of what would be replaced and when. Anything that could not be replaced was refunded. Some of the shipping costs were also refunded. I am satisfied.

Some plants I had ordered before this arrived today looking absolutely gorgeous. Which is kind of too bad, because I'm going to start buying up all their stuff again.
Positive Johnboy369
(4 reviews)
On May 17, 2013, Johnboy369 Fort Collins, CO wrote:

I just received my plants from annies and they look great. The shipping was a little pricey, however, the way they were packed makes up for it. No damage and hardly even any soil spilt during it's shipping. Thanks!

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