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Comments regarding Annie's Annuals and Perennials

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184 positives
20 neutrals
9 negatives

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RatingAuthorContent
Positive samnpeb
(1 review)
On Jun 15, 2012, samnpeb Cottonwood, CA wrote:

I had never mail ordered for plants before but found what I was looking for online a Annie's. The plants were shipped when requested, arrived the next day and I was so impressed with the size and health of the plants and the packaging kept them safe and sound. I would definitely order from Annie's again.

Positive lisaaj
(15 reviews)
On Jun 9, 2012, lisaaj Columbus, OH wrote:

I ordered from Annie's a few times in 2011 and was happy with the plants; they are super healthy and packed extremely well. This spring I received 2 lupines "Thomas Church", 2 columbines "Krystal", 1 lewisia "Sunset Strain", 1 brugsmania "Charles Grimaldi", 1 clarkia "aurora", and 1 CA poppy, "Apricot Chiffon". The CA poppy had lost most of its soil in the shipping and didn't look like it would make it, but I planted it anyway and it has started blooming the last few days. The clarkia and the 2 lupines also have been blooming, and the brugsmania is getting huge; I'm sure it will flower beautifully. I am a bit disappointed that the columbines didn't flower and have now died back for the season, but in my garden sometimes columbines only bloom the second year; we'll see. Overall very happy with this nursery, just wish the shipping wasn't so high!

Positive chadinlg
(4 reviews)
On Jun 1, 2012, chadinlg Los Gatos, CA wrote:

I have ordered from Annie's several times over the years and am always impressed with their packaging and plants. The only thing better is to visit the nursery in person.

Positive islander1938
(4 reviews)
On May 26, 2012, islander1938 WASHINGTON ISLAND, WI wrote:

Normally I wouldn't pay to have plants shipped by air. But since I live in the mid-west that's the way they ship long distances.Their plants are interesting which is what caught my attention. The plants received seemed healthy and I'll probably have to work extra hard to kill them. Don't worry about buying from this company.

Positive grik
(9 reviews)
On May 23, 2012, grik Saint Paul, MN wrote:

I ordered 3 Petunia exserta and 3 Nicotiana mutabilis. The order was confirmed 5/16 and arrived in Minnesota on 5/23. The plants were packed like they were going on a moon trip. Really I don't think anything short of a bomb could have harmed them- they looked great! It took me awhile to figure out how to remove them from the packaging but I planted them tonight. I am really excited to see these beautiful healthy plants do their stuff!

Positive psychloman
(47 reviews)
On May 21, 2012, psychloman Brooklyn, NY (Zone 7a) wrote:

I ordered 11 plants from Annie's this year. Anthemis sancti johannis,calceolaria kentish hero,calceolaria mexicana,collinsia,delphinium,mimulus puniceus,pentstemon thorn,petunia axillaris,platystemon,schizanthus,stylomecon and zaluzianskaya.I couldn't be happier with the performance of these plants.The calceolaria mexicana,mimulus,petunia,platystemon and zaluzianskaya are blooming heavily and will need larger pots soon.The calceolaria mexicana,petunia and zaluzianskaya are incredible and are well worth growing.Ive never seen a petunia or calceolaria like this.I only wish annie would franchise on the east coast,the shipping is so high and it is a miracle these plants arrive in such good shape.I must add that the stylomecon did not make it,the neck of the plant had started to rot during shipping and came off when I removed it from the box.But all in all I am more than happy with the plants.

Positive artk123
(1 review)
On May 14, 2012, artk123 San Antonio, TX wrote:

Annie's Annuals & Perenials, what a blast! The catalog made me feel like a little kid looking at a Christmas catalog. I wanted something from each page. Not only are the plants outstanding, but the shipping and handling of the plants are outrageous! Not in 30 years of ordering plants through the mail have I ever received plants packaged so wonderfully. Thanks Annie & crew, you are truely amazing!
Art, San Antonio Tx

Positive clpgirl
(45 reviews)
On May 10, 2012, clpgirl Chippewa Lake, OH (Zone 5b) wrote:

Posted on May 1, 2012, updated May 10, 2012
Posted on November 12, 2009, updated May 1, 2012
Posted on July 12, 2009, updated November 12, 2009
While browsing DG this morning I saw the review of Annie's and realized I'd been amiss in not giving extremely positive feedback! I read about Annie's on DG, and , although they were in Calif., and it can be a long shipping process to Ohio, decided to give them a try.
What a delightful experience! Annie's treats customers and plants with care and consideration. These plants have now been in the ground here for over a month, showed no signs of shipping stress-due to the well thought out packing. The rootballs were huge and the plants-a diverse mix-took off rapidly. Several plants have outdone those from the local 'upscale' nursery, where I paid 3x as much for a larger size. Annie's is great! Thanks DGer's for the info about this special place. Thanks Annie's for a wonderful experience!


On November 12th, 2009, clpgirl added the following:

Was unexpectedly in the Bay Area last week and my friend and I took a 'field trip' to Annie-s, since I've been so delighted with the plants they shipped to me in Ohio. Employees were very, very helpful, and the variety of plants could have kept me wandering for hours and hours.
Neither my friend nor I had any intention of purchasing plants (I was flying back to Ohio the next day). My friend who lives in Sacramento and has xeriscaped her front yard, couldn't resist the huge selection of Calif. natives, and purchased 6 to fill in a bare spot.
I wandered off to the fuchsias and found a rare variety, procumbens. Figured if I was taking back one plant, I might as well take back 4! Purchased 2 Verbascum Southern Charm and an Orlay "White Lace Flower". Annie's packed my purchases very securely for travel, and I took my little box with air holes home on the plane. Also bought some garden gloves and a "Flower Floozie" t for a friend.
I just want to thank Annie's again for a great experience. You have 2 customers for life!!! (Now, if I only had my own shipping company............................)
On May 1st, 2012, clpgirl added the following:

Since my last posting I have ordered from Annie's every year.(I've been a bit lax in my postings...) Receiving their box is like Christmas and my birthday together!!
I look forward to their catalog every year, and don't mind the shipping cost cuz the plants are packed so very, very well!
I would recommend Annie's as a 5 plus star vendor to ANYONE!!! I have overwintered several tender plants in my breezeway/greenhouse and they continue to thrive after 3 years! Her perennials for my area are some of the sturdiest in my garden beds.
This year my box had been smashed in transit. Called Annie's cuz one tomato had been broken. NO PROB! Would send a replacement right away.....i'm serious when I say that I would buy all my annuals from Annie's (if they were closer :)
Thank you Annie for your consistency, beautiful plants and wonderful customer service. Can't wait til next year!!
On May 10th, 2012, clpgirl added the following:

By now, Annie's feels like family!
When I called about the replacement tomato plant, for some reason I mentioned that the last trip my best friend and I had taken prior to her unexpected passing was to Annie's. I told the rep what a good time we had.
What a touching surprise that when I received my replacement tomato Annie's had added several annuals and a note saying they were in honor of my friend....
WOW!
Annie's care about people and plants and you can't ask for better anywhere,
Thank you so much Annie's. I am overwhelmed....

Positive smartchick
(2 reviews)
On May 4, 2012, smartchick Ridgecrest, CA wrote:

This was my first order from Annie's. Looking through their beautiful catalog was such a treat, I had to give them a try. I ordered 4 Nepeta and 4 Achillea. They arrived promptly. The condition they arrived in was a revelation! Lush and perfect. Packing was excellent. I am going to place a larger order immediately. I am in California, so these plants were overnighted to me- they were so well packed, however, that I believe they would have done equally well shipping to a greater distance.

Negative XemaSab
(2 reviews)
On Apr 25, 2012, XemaSab Redding, CA wrote:

Posted on April 19, 2012, updated April 25, 2012
Posted on April 18, 2012, updated April 19, 2012
Posted on April 17, 2012, updated April 18, 2012
On April 4 I ordered 2 Lathyrus odoratus and 2 Agrostemma gigatho. I got a confirmation email immediately saying that I would get my plants on April 12.

April 12 came and went. I sent a polite email on the afternoon of the 13th asking where my plants were, and I got NO RESPONSE. I sent another email on the 15th and that email got NO RESPONSE. I sent a final ANGRY email on the 17th with the subject line "Seriously, what the hell?" and I gave Annie's 6 hours to respond before calling them.

When I called them they just gave me a pile of weak excuses. Apparently what happened is that the Lathyrus sold out by the time I placed my order. I understand that they're running a busy operation there and these things happen, but they NEVER sent me any indication of what was going on. I would have been understanding, but by giving me 13 days to prepare my plant beds, BUILD TRELLISES, and wait for my plants, I am now really angry.

When I said that I had sent three emails, the manager said that she gets hundreds of emails every day, and she just can't POSSIBLY read and respond to all of them!

The manager said that a LOT of people had ordered the Lathyrus when it was sold out, and so I got the impression from her that a bunch of people were left in my same situation.

So they have the staff to put on a giant party last weekend, but they don't have the staff to actually ship plants, respond to emails, or notify people that plants that they've been expecting in the mail for two weeks are sold out?!?!?!

She finally offered to send me the Agrostemma, which is the ABSOLUTE LEAST she could have possibly done. She wasn't even apologetic about the whole situation. The whole tone I got from her is that I was the one at fault.

It's going to be 90 degrees here on Friday and I'm going to be out of town all weekend. THIS IS WHY I WANTED MY PLANTS LAST WEEK. I would expect a professional nursery to understand that in the springtime people need their plants right around the time they order them, and not weeks and weeks later. Annie's, unfortunately, does not seem to be a professional organization. A professional organization would have a mechanism in place for telling me that the plants I ordered were sold out within a day or two of my ordering them, instead of leaving me hanging for weeks on end. I know that the nursery industry is full of flaky hippies, but seriously, how does a business get that big with no responsible people at the helm?

I've spent hundreds of dollars there in the past, but I'm never spending another dime on a company that gives such terrible customer care.


On April 18th, 2012, XemaSab added the following:

They called back today and said that they were going to ship ALL the plants that I ordered and it would be free of charge.

They were very apologetic, and that goes a long way with me.

I'm going to leave my original negative rating because I shouldn't have had to get shirty with them.
On April 19th, 2012, XemaSab added the following:

So the plants arrived today. When I got the box, I reflected to myself that perhaps I had been too harsh with my original review. I was pretty angry when I wrote it, and time (and beer) had mellowed me out a bit.

I opened the box, and they had sent four Lathyrus, which was nice of them. All four plants look healthy and happy. That's the good news.

The bad news is that there were two Cerinthe major and no Agrostemma. There was also a packing slip in there saying that I'd been charged $35.19 (the original cost of my order). On a hunch, I called the bank and Annie's had deducted $10.62.

I called Annie's and they were very nice and very apologetic, but when I asked how they had managed to send the wrong plants, the woman was like "Well, these things happen." Apparently, given Annie's high rating on Dave's Garden, these things don't just happen. Also, she said that the $10.62 was some kind of hold and it would be refunded, but I'm not holding my breath for that one.

The other day when I posted my original review, I was really angry, but now I am just baffled and depressed. It's not even about the $10.62 or me not getting my plants. I mean, I want my plants and I want my $10.62, but it's more the principle of the thing.

The first thing that they promised me after they screwed up my original order was that they would send me my plants. Later, they promised me that it would be free. Neither of these things has happened.

Part of why I was so irritated the other day is that I really want to like Annie's. I love shopping there, their plant selection is to die for, the display beds are amazing, and I've even been to one of their spring parties and had a great time. Going to their nursery is like a special treat for me. I'm just saddened that they are having trouble with my order. I know a $35, 4-plant order is probably a small order for them, but if they can't get a simple order right, how can I expect them to get a larger order right?

All in all, I feel personally let down.
On April 25th, 2012, XemaSab added the following:

Thanks for the apology, Annie. It means a lot.

I got the correct plants and they look happy and healthy.

Next time I want plants from you, it's probably easier to just come into the nursery, get my plants, and go about my business.

Thanks again, though.
On Apr 25, 2012, Annie's Annuals and Perennials responded with:

"On Apr 23, 2012 11:24 PM, Annie's Annuals and Perennials responded with:

Dear Xema Sab:

I understand your frustration and disappointment and agree that none of these errors should have happened in the first place. It is unacceptable that we did not promptly reply to your emails and fix the problem at the outset. I take personal responsibility for our lapse in customer service; excuses and inability to ship the plants you ordered when you wanted them. As for sending the wrong plants a second time Ė I deeply apologize. The correct plants are on their way to you today.

The $10.62 authorization of your credit card was an error on our part, and the money was never deducted from your account. Still, I acknowledge that the charge was both confusing and upsetting.

I have met with my mailorder team and made sure we addressed each and every one of the concerns mentioned in your post. Every order placed with us is important to me, whether itís one plant or 100 and I hope youíll give us another chance to do it right in the future.

Sincerely,
Annie Hayes
Annieís Annuals and Perennials
"


Neutral jessbellamy
(3 reviews)
On Apr 20, 2012, jessbellamy Charleston, SC wrote:

In early March I ordered a large order because the shipping to the East Coast is very expensive, so you order all the plants for that shipping amount. When asked when I would like them delivered, the website only offered April ship dates. I called them, to explain that it gets warm in SC fast and could they not ship these sooner, as according to the website, they had them in stock. The answer was they could not, but would ship them on the ship date 3 weeks later. No problem, they had warned me online.

My ship date came, and my Annies box arrive, with a packing slip that said 1 of the 7 varieties I had ordered was 'backordered' and I wasn't charged for it. I was disappointed but, thought, okay, I can live without it though I found the lack of letting me know this ahead of time unprofessional. But then, when I looked in the box, I noticed not 1 but 3 of the varieties (of a total of 7) were not in the box. 2 of which I had been charged for. I called them immediately and got someone on the phone who never did quite apologize, but said at first they were having a 'shipping' problem, then said, well probably they are all sold out (backordered), and they were having that problem too (I guess of selling plants they had already sold to online customers). I asked her when she thought these backordered plants would be in and she indicated at least a month, if that were actually the case. She said she would call me back and let me know, and either cancel the rest of the order and refund me for those plants charged, or send them.

I never did get that call. Finally I called them, a week later. I spoke with someone else who was much more apologetic and sounded like she knew what was going on. She flat out told me that they had oversold stuff (somehow I still can't see how thats my problem), and that they would refund me, and I could try again next year, given that she understood that shipping here in May wasn't what I had bargained for. She offered a 20 dollar gift certificate, which I mentioned wouldn't even cover the shipping should I want to order again. She then did bump it up to 30 dollars to cover it.

So to sum up:
The good: plants came in good shape and those that came are growing fine. The second lady I spoke to was apologetic and took control of the situation.

The bad: did not ship plants as promise, charged for plants that weren't in the box (in their place they sent two empty plant containers!), I had to call them twice to rectify the situation, and for this year I will not get the plants I ordered a month before, because basically they sold my plants to someone in the nursery and hoped I wouldn't mind them being 'backordered'. They didn't offer to ship a similar varietal (though online it was 'in stock'.) They did not tell me ahead of time and give me the choice to cancel the entire order, which would have been the case as 2 of the 3 varieties not included were the impetus behind the entire order.

The ugly: in the end, I will not get the plants I ordered this year, and while shipping will be free come next year, when it is all said and done, this is the definition of a horrible mail order experience, and I will be ordering again at full price as I've already paid shipping once and they failed to send the plants I paid to ship.

So, this would totally be a negative review, and maybe should be, if not for the second lady on the phone at least trying to take responsibility for a very poor showing on Annie's part, and doing the only thing she could and offering a gift certificate that will cover the shipping. That gift certificate arrived within days. And, as I mentioned, the plants I did get were packed well and are healthy and doing well.

I have waited a few weeks to write this review because I hate to fly off the handle when mad, particularly with a nursery that has such as good reputation. I will give them another opportunity next year and I can only hope that they manage to set aside plants when ordered to cover actual sales. Massive backorders of items clearly in stock at order time is not acceptable, particularly when they were ordered nearly a month before. They told me to make sure I ordered early. I am telling them, that if they say they they have a plant in stock, make sure its still earmarked for the person you sold it to first, early or late! It seems this could be growing pains, and I hope thats exactly all it is.


On Apr 20, 2012, Annie's Annuals and Perennials responded with:

"On Apr 23, 2012 10:18 PM, Annie's Annuals and Perennials responded with:

Dear jessbellamy:

Thank you for your honest post. Frankly, we are horrified with what has happened with your order. Everything that could have gone wrong, we did wrong with this order. First of all, itís unacceptable to have to wait three weeks for delivery. This has never been the case with our company before and we are hard at work to fix it. Secondly, we should have let you know when the items you ordered were not available at time of shipment and given you the choice to substitute plants or cancel your order. We should have shown more concern for you as a customer and clearly, we should have called you back when we said we would. We pride ourselves on our customer service and deeply regret that a perfect storm of circumstances has caused you to have a less than excellent experience with our company.

Iíd like to refund your purchase and in a show of good faith, provide a gift certificate for free shipping on your next order. A customer service rep will be in touch with you today. We are deeply sorry for your disappointing experience and will do whatever we can to restore your faith in us!

Sincerely,
Annie Hayes
Annieís Annuals and Perennials
"


Positive henryn
(2 reviews)
On Apr 7, 2012, henryn Augusta, GA wrote:

I've placed several orders with Annie's Annuals, and each time I have been very happy with the huge size of the plants. They do not send tiny little twigs out like some mail order nurseries do. I've even gotten one or two that have been merrily blooming away under all those packing peanuts! Many people have commented on the high cost of shipping. The cost of shipping 1 plant is the same as the cost of shipping 8, and I have never had a plant arrive with any damage. The plants are healthy, very well watered and EXTREMELY well packaged. I am willing to spend a little more on shipping (but I buy 8 at a time to minimize the per plant cost) since they always send me big, healthy unusual plants in perfect condition.

Neutral PoodleChick
(1 review)
On Apr 6, 2012, PoodleChick Belmont, CA wrote:

I have mixed feelings about this nursery. On the one hand, the abundance of plant varieties is outstanding. The website is fun to navigate and I have done mail order with them once. The plants arrived beautifully packaged and I had no issues with that. Shipping is expensive, that has been covered in great detail with other posters.
On the more "eh" side is that you really have to plow through the plant label hyperbole to get to the nitty gritty of growing conditions. And I do believe that inspite of many assurances that X or Y plant will do well in clay/shade/rocky soil or whatever your bane may be, there are simply too many microclimates (in the Bay Area, at least) to be assured that this is true. IOW, check online sources for growing or Sunset before buying. Less fluff, more hard facts is what I need. I have bought directly at the nursery and you should know that there are no discounts for buying from the source. The benefit of going there is that there are tons of plants. Everything is there. Not everything is of a size that is viable in YOUR garden, and there are alot of signs in the aisles that indicate what a "cash-worthy" plant should look like, so that is helpful. But, in the end it seems like a really huge indulgence to go there and drop seven bucks for a single papaver variety. What? How much? Many are labeled "rare" and priced accordingly and I have seen the same plant in the same good condition elsewhere for less money. It pays to shop around. The allure of the nursery has alot to do with the primary colors on all the structures and the sort of perma-party atmosphere. It's clever marketing and it does look lovely. I would rather see discounts on plants bought there though.
The last thing I wanted to say is that the nursery is not in a terrific part of the Bay Area. Face it, it's a ghetto. Get good directions in and out of the place. It's easy to take a wrong turn and find yourself driving into areas where there are lots of young men hanging out on the corners. Unless you are looking to pick up some crack with your delphiniums, you don't want to go down those streets.

Positive vommarlowe
(11 reviews)
On Mar 30, 2012, vommarlowe Overland Park, KS wrote:

I decided to order some perennials here because they're a Top Watchdog company. I am SO GLAD that I did.

I bought a foreclosed home and needed many plants to fill the sad, deserted landscape. Annie's website is very easy to use and they have useful, helpful comments about the plants--including ideal locations for plants in both coastal locales and further inland, which I found super-helpful (some plants need a bit of shade in hotter climes, for instance) and they're honest about what will not thrive. Invaluable.

So I made an order and went to the shopping cart and about died when I saw the shipping charges. But after comparing to other companies, it worked out only a little more, so I went ahead and ordered.

My first order of sixteen plants arrived this week. I can now see why the shipping is so high. Unlike several other online companies I have purchased from, Annie's sends their 4" pots in truly solid packaging, including putting the root balls of *each* plant in a wet newsprint, then a small sandwich bag, then back into the 4" pot, so that they would travel without drying. There were a few that they did not wrap that way (the ones that wouldn't handle it) and those were carefully wrapped with a cunning cut sandwich bag that covered the dirt but not the plant and rubber banded in place. All of this is then put in cardboard frames, carefully sheltered with peanuts, and then mailed. My goodness, I'm surprised their shipping charges are so *low*, honestly.

The result was that my plants arrived in great shape and have already recovered (on my sheltered semi-sun porch) and are ready to planted. In previous orders from other companies, I have had to baby shipped plants with seaweed extract, trimming, and other pampering.

I have not found any other company that has such a selection of perennials and annuals. If you want wildlfowers or beneficial attractors, I would especially recommend them. I have found many hard-to-find selections. I was so pleased with my first order, I immediately placed a second one!

Positive sugarbean
(1 review)
On Mar 24, 2012, sugarbean Raleigh, NC (Zone 7a) wrote:

I was amazed at the size and condition of the plants when they arrived. They were beautiful! When I've received 4" pots from a lot of mail-order places the plants are a little on the puny side with yellowing leaves that needed trimming. These were 6 inches tall, full, with healthy leaves. There were no yellow or dead leaves I had to remove. They arrived quickly and undamaged.
A place I will continue to purchase from.

Positive jenturk71
(4 reviews)
On Mar 8, 2012, jenturk71 Dallas, TX (Zone 8a) wrote:

Gorgeous plants, great service. Years ago some of my plants were in a bad state when I received them. Annie's immediately replaced them. My one complaint is that shipping is a little crazy high. I can't buy from them as often as I'd like due to the price, but lovely stuff and great company.

Positive awb_1
(9 reviews)
On Sep 29, 2011, awb_1 Pahrump, NV wrote:

The plants I received are as healthy as can be. There is nothing that Annie's Annuals and Perennials could have done better.

Positive jfw3
(2 reviews)
On Sep 23, 2011, jfw3 Jacksonville, FL wrote:

I've ordered twice from this nursery over the past couple of months. The staff is very helpful with advice and prompt with responses. The plants have arrived in great shape.

The only problem is me taking their advice. They warn me that something isn't going to grow here in humid Florida. So far, they've been correct unfortunately. So many interesting things on their site that will not thrive here in Florida. I'll keep trying though.

Positive analyticalblond
(2 reviews)
On Sep 22, 2011, analyticalblond San Diego, CA (Zone 9a) wrote:

Posted on September 9, 2011, updated September 22, 2011
O.k. - I have read the postings and have seen that Annie's is rated with Davesgarden.com as a Watchdog 30 being the highest rated among the community.

I have placed my order and it ships this Monday and I am very excited.

Some say the shipping is kindof high but I feel if the plants are properly packaged, which takes a real person doing this, and they arrive healthy, then there shouldn't be an issue.

Here's my order:

3 Ageratum corymbosum @ $10.95 = $32.85
6 Agrostemma githago 'Milas' @ $4.95 = $29.70
6 Anchusa azurea "Alkanet" @ $6.95 = $41.70
3 Orphium frutescens @ $8.95 = $26.85
Subtotal $131.10
Sales Tax (7.25%) $9.50 (CA residents)
Shipping [ONTRAC] $29.95
Total $170.55

The more that is ordered, the less you pay in shipping. Also, Annie's does mention they only ship Monday through Wednesdays.

I'm hoping to have my order by Tuesday because they do mention that in CA, shipments usually are sent overnight.

One last thing, Annies only ships 4" potted plants. Their philosophy is that if you get a plant that is already flowering then the plant will have a stunted growth - not to mean it will always be that way but if it has spent so much time in a pot that it matures in that space, it will take a lot longer to flourish in an open situation. Additionally, with smaller plants, the growth it will experience outside of a pot will allow stronger root systems and give a healthier, more vibrant plant. That makes sense to me.

I have purchased many, many plants on-line - some companies have left me feeling ripped-off; others have been a thrill. I'm hoping Annie's will knock my socks off!

Living in Southern California presents me with so many challenges gardening wise - this is the first nursery I have come across on-line that actually offers a huge selection for my zone - 10 that's not just tropical/succulants. Ughh...you see those everywhere - I wanted more and knew there had to be more.

I am so excited - after I recieve my order, I'll be back posting my whole experience.

Sweet:)


On September 22nd, 2011, analyticalblond added the following:

Hi All!

So I received my order!

Everything was beautifully package and arrived unscathed. Part of my order was not fullied in that the 6 Anchusa azurea "Alkanet" was now on back-order but that's o.k. because with Annie's website, you can make a wishlist for items that you like and when they become available, you are given priority notification via email - Sweet!

Now, over the span of 36 hours, I had two casualties. I emailed/called Annie's and received wonderful customer service. I talked with both Judy and Debbie, on two seperate calls, and both were so nice and helpful, I can't tell you how much I appreciate being treated so well.

Anyway, I was sent replacements which I received yesterday.

My experience with Annie's has been exceptional and I can vouch for their products as well as their commitment to customer satisfaction. Their products are not mainstream which means you are going to get a true selection of unique and beautiful plants (a very difficult combination for my Zone - 10).

I am very satisfied - YEAH!

Neutral plantgnome1
(31 reviews)
On Sep 7, 2011, plantgnome1 nowhere land, NY (Zone 6b) wrote:

i chose to try & purchase 1 delphinium elatum and when i got to the page where the shipping charge appears I nearly fell off my chair. the plant was $9.00 the shipping was to be $28.00 which is over 3 times the cost of the plant-are they kidding me. talk about over the top.I don't care if they package the plant in gold plated boxes-that is ridiculous. I immediately deleted all my information and went back to my old standby Bluestone Perennials. I only gave a rating based on the shipping charges as I will never purchase from them because of the exorbitant shipping charge for 1 plant.

Neutral phdler
(22 reviews)
On Jul 25, 2011, phdler Homer, NY wrote:

This is the first time I have ordered annuals via mail order. I ordered from Annie's based on the reviews here. I was disappointed and the neutral rating is because there were both positives and negatives. It was a mixed bag. Most of the annuals I got from Annie's are not doing well. I am an experienced gardener and all were planted and cared for appropriately-- except the two that were DOA. Their sweet peas are leggier and bloom more sparsely than the same ones ordered elsewhere that are planted among them. The Nicotiana and Sunflower Autumn Beauty are the only plants I ordered from them that are doing as expected. For the money, it is not worth it. They also do not have many of the varieties they carry in stock at the same time so it is difficult to place just one order and get even most of what you want, which results in much costlier shipping for separate orders.


On Jul 25, 2011, Annie's Annuals and Perennials responded with:

"On Aug 1, 2011 9:14 PM, Annie's Annuals and Perennials responded with:

We pride ourselves on our customer service and we answer all emails and phone calls personally. We are certain that this experienced gardener planted and cared for the plants well, however we are very dismayed to hear that two of the plants were dead on arrival. Just a quick phone call or email and we would have sent replacements immediately. If there are other issues, we would like to hear about them as well - we can help! Due to the complexity of growing so many different plants from seed - and each individual plant's requirements and demands - it's not possible for every plant in our catalog to be available at the same time. We have the most varieties available simultaneously at the beginning of spring, which we know is not always a good time for those customers under snow on the east coast. Please do drop us a line at your convenience so we may take care of the issues you had."


Positive stanlesmith
(11 reviews)
On Jul 21, 2011, stanlesmith Plover, WI wrote:

Although I couldn't justify the $$ to order annuals from CA. I did order one of the "Flower Floozie" t-shirts. It arrived promptly, is good quality, priced reasonably. The only problem is that many of the shirt sizes are out of stock, I would love to get some of these shirts as gifts for friends. Annie's, please re-stock ASAP!!

Positive Highmtn
(3 reviews)
On Jul 14, 2011, Highmtn Cliff Dweller, WA (Zone 8b) wrote:

I have purchased from Annie's Annuals and Perennials before. The plants could have been a little bigger (and maybe a little cheaper) but they were VERY WELL PACKAGED for shipping, and in very good shape when they arrived. The plants always seem to take right off and thrive. My experiences with this company have been A+!
: )

Positive fritzley
(1 review)
On Jul 7, 2011, fritzley Beaver, PA wrote:

This was the first year I ordered from Annies Annuals and WOW am I glad I did! I place orders for plants every year, especially for the variety and Annies not only has the variety it has the quality. All of the plants I received from Annies were good sized and in large pots, not plug plants. All the plants I ordered survived and I placed a large order of 20+ plants - all different. I didn't hesitate when it came to the shipping charges since I do mail order quite frequently and didn't feel the charges were out of the norm. And, Annies kept me posted with emails as to when expect my shipment which arrived on time - all plants in perfect condition. I only wish I could post pictures of my beautiful plants ordered from the west coast, and grown on the east coast for everyone to see! I plan to continue to order from Annies in the future and I check out their web page weekly. Thanks Annie!!!

Positive greatorganics
(4 reviews)
On Jun 14, 2011, greatorganics Doerun, GA wrote:

I ordered 10 plants from Annie's, all plants arrived in excellent condition and well packaged (although I don't believe the peanuts were necessary). The plants were healthy and of a good size and compared to other online plant sites I have used, they were superior in all categories.

Yes, I was hesitant about the shipping charges, they are what appears to be high, which is why I decided to order 10 plants instead of just 2. But, based on the packaging, shipping from the west coast to the east coast, the size of the package, the size and health of the plants, and excellent service, it was worth it and inline with what I believe to be average shipping charges I would expect to pay for anything with the same criteria. Also, from personal experience, generally if a company offers 'free shipping' the cost of shipping is factored in somewhere else, because they can't actually give 'free shipping' and still profit from the sale. I don't believe anything is really shipped for 'free', it is just a good marketing tool.

I placed this order several months ago, got the plants in the ground right away, and every one of them survived, grew quickly (some are already 2 feet tall) and all have flowered, and under poor environmental conditions. I am in SW Georgia and it has been unseasonable hot, ie 99 and above, and zip, zero rain for 8+ weeks now. The farmers are planning for a loss this year, sad to say. The plants had to be healthy to make it. They are lovely.

I do plan to purchase plants from Annie's again, and will purchase a quantity that will justify the cost of shipping, although based on my positive experience I would make a of a smaller quantity, in spite of the charges for shipping. In other words, you get what you pay for and in this case I believe I came out ahead.

Final notes:

I am an organic grower and rarely order anything that does not meet the requirements necessary to be labeled 'organic', so this was an unusual purchase for me, but I would do it again.

Annie's offers an incredible variety of unusual plants, so I do get questions such as, "Oh, where did you get that plant, what it is? Wow!"

Neutral parasailor
(1 review)
On Jun 10, 2011, parasailor Carlotta, CA wrote:

the plants arrived but after over month one of them did not make it. I emailed re: their replacement policy. They felt it was d/t to my error, and refused to replace the plant, considering that I spent over a hundred dollars with them. I felt that the cost of one plant would've been a gesture of good business. My local nurseries have no problem with replacing items with in the year that have died. (doesn't happen too often) Considering that I spend thousands of dollars a year on gardening. They know that I'm coming back.

Positive texasbelle
(5 reviews)
On Jun 3, 2011, texasbelle Mid Gulf Coast, TX (Zone 9b) wrote:

My first order from Annie's arrived yesterday and it certainly won't be my last....the plants were large and healthy. However, the beautiful catalog that was included may be my bank account's undoing....my wish list grew exponentially while I looked through it!!!! Thanks, Annie, for the beautiful plants!

Positive comaroon
(4 reviews)
On May 31, 2011, comaroon Morehead, KY wrote:

This was my first experience with Annie's and I'll be back for more and more of their wonderful plants. Large plants arrived healthy and ready to bloom. My only complaint: I want them all...

Positive Speckled_Hen
(3 reviews)
On May 29, 2011, Speckled_Hen San Antonio, TX (Zone 8b) wrote:

A delight to order from! This nursery has inspired me in so many ways. I just love their attitude and style and I am now a customer for life. My plants arrived in wonderful shape and were very healthy. I even got a bonus plant! Their customer service is supurb. Their catalog and plant offerings are unique and delightful - you won't believe how colorful and fun their print catalogs are! Annie's is addictive - I want more, more! They have a great Facebook page by the way where Annie posts lots of photos and answers questions. The shipping is a bit expensive but you'll see why when you get those beautifully packed plants. The only thing that's hard about ordering from Annie's is making up your mind about which plants to choose - they're all so exciting, you'll want them all. Don't hesitate to order from Annie's - you'll be glad you did.

Positive bookreader451
(11 reviews)
On May 13, 2011, bookreader451 Troy, NY (Zone 5b) wrote:

I have coveted some of the more unusual plants fron Annies and I placed my first order this year. I cannot believe the care these plants were packed with. They are all large and healthy and lovely. I will definately order again.

Positive Greytluv
(5 reviews)
On May 11, 2011, Greytluv Fairport, NY wrote:

Just received my first order from Annie's. Plants are large, healthy and packed perfectly! VERY pleased! I've ordered from different nurseries and this one will definitely be added to the 'Thumbs-Up' list.

Positive kudrick
(4 reviews)
On Apr 27, 2011, kudrick Fallston, MD (Zone 6b) wrote:

Just received my first order from Annie's and the plants are healthy and gorgeous! Will definitely buy from them again!

Positive chikblue
(1 review)
On Apr 22, 2011, chikblue Grants Pass, OR wrote:

I have been following Annie's Annual since 1999. I had my first nursery retail job at a Northern California Nursery/Home Improvement store.I had gone to a trade show in San Mateo. I remembered the small display space,but the vibrant examples of so many exotic plants. This really caught my eye. Since the year before I had just completed a internship in France at National Botanical Garden. I was gaga for any thing different or unique. Annie's has it and then some! I had another interaction with Annie's company a few years later at Empire Nursery. A nursery I was working for at the time. Again I was excited to see the plants that were delivered. Since then I have moved to Southern Oregon and dreamed of having my own little Nursery. I have ordered many plants from the catalog. 2 years ago I insisted on going to Richmond for Mothers Day.
I was not disappointed. I was in heaven! Any thing I buy from Annie's is a real attention getter from my garden friends and any one that loves something different.I highly recomend a visit if you are in the vacinity of Richmond. Most importantly try to order from catalog. You will not be disappointed!

Positive crazy_for_abies
(5 reviews)
On Apr 19, 2011, crazy_for_abies Fresno, CA wrote:

Been lurking on their website for a few years now, but had never ordered or been to the nursery. My wife and I went this month and the experience was as incredible as others have said. Overwhelming selection of rare plants, great prices, and was pleasantly surprised to find they had many plants listed as unavailable on their website. Service was perfect: help if you need it but freedom to wander alone for those who prefer it. I will be back as often as possible.

Positive zubababy
(13 reviews)
On Apr 3, 2011, zubababy West Jordan, UT wrote:

I have been wanting to order from Annie's for a couple of years now, since I've read and heard how wonderful they are. I really like the unusual varieties of plants they offer.
I finally put in an order this year, and I'm glad that I did. All of the plants are healthy, good sized, and packed well. I had to call them to fix my payment on one of my orders, and I am impressed with how friendly they treated me on the phone. Great customer service! Beautiful plants!

Positive mrs_colla
(29 reviews)
On Jan 22, 2011, mrs_colla Marin, CA (Zone 9b) wrote:

Posted on February 24, 2010, updated January 22, 2011
Posted on February 7, 2010, updated February 24, 2010
Posted on March 9, 2007, updated February 7, 2010
I ordered plants and they arrived here the same week!
I looked on the website, and found plants I never heard about! I looked them up in my many plant books, and a lot of them are not in books! Unique plants you won't find in your regular nursery, plants that nobody around you has! That alone is very exciting!
The plants are very well packed and have good roots! I was a bit scared to order small pots, I've been burned by small pots before ( even smaller plants in them with practically non existing roots) but these are wonderful! I also like the fact that they are grown outside. I live not too far from the nursery, and I can relax knowing they will not get in a shock when planted, and I don't need to pamper them in order for them to survive!
I am planting them today, ask me for pictures in a month or two!

Thank you Annie, it is what I hoped for, I will order again!

Christie


On February 18th, 2009, mrs_colla added the following:

New plants from Annies's; lovely!
Thank you!
Christie
On September 13th, 2009, mrs_colla added the following:

Again a happy customer here, great plants, well packed and big roots!
On February 8th, 2010, mrs_colla added the following:

I have ordered over and over again, and I have visited many times.
This nursery is a treat to go to, a destination!
It is clean, well laid out, organized and sells an enormous collection of plants!

I am very very happy!
On February 24th, 2010, mrs_colla added the following:

Annie's plants are always great, nicely rooted and delivered promptly.
I couldn't ask for anything more!
Thank you Annie!
On January 22nd, 2011, mrs_colla added the following:

I have not written about my last 5 orders. They were all fantastic. Clean, fantastic roots, fast shipping.
I feel I am repeating myself, but, it shows that this nursery keeps up the good work, the awesome selection and the healthy plants.
Positive survivorman
(6 reviews)
On Oct 27, 2010, survivorman Waban, MA wrote:

A great source of unusual vegetables seeds, always come meticulously packaged and ready to grow. Try the arugula, it's the same type you get in Italy--spicy and nothing like what you get in the supermarket.

Positive wildflowerhoney
(6 reviews)
On Oct 15, 2010, wildflowerhoney Naples, FL wrote:

Placed my first order with Annie's Annuals and am delighted with the transaction from start to finish. Fun online catalog with lovely photos and comprehensive plant descriptions make easy choosing the right plant for the right locale. Availability list, wish list, and shopping cart work like a dream; no glitches. Love the remarkable selection of unusual and hard-to-find plants. Especially grateful for the super speedy shipping--mailed Tuesday and arrived Thursday from California to Florida. Wow! Nearly instant gratification. Professional packaging--plants arrived without a leaf out of place, bustling with life, with strong, tight rootballs, healthy leaves, and flower buds. Purchased during the 25% off sale--but these are first-rate plants, healthier than what can be found at local nurseries. Well worth the price. Will buy from again and again because these plants can't be beat for health and size and the service is dazzling.

Positive leaf36
(1 review)
On Oct 3, 2010, leaf36 Beaumont, TX wrote:

I am so impressed with the quality and size of the plants shipped. Their website gives a great amount of detail for the nuances of each plant - very helpful. I always have zone envy, so this site was perfect for me to try new things! LOVE ANNIES!!

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