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unfortunately i have had problems with annies plants dying within a couple of days. they were nice enough to send a gift certificate of $20. out of 2 orders total 15 plants, i have 3 that survived. i am not an inexperienced gardener and have plants from numerous companies that have done great. sorry but no more annies for me.
On Mar 17, 2007, timfoss445 Linden, MI (Zone 5a) wrote:
California to Michigan... $28 dollars for shipping of one impatien that I wanted for my collection. Are you kidding me! I have sent almost 60 lbs of scuba equipment to California and it was a little over 30 bucks. In the words of Mr. Jackson, Annie are you OK? Are you OK Annie? I wont support that kind of business and neither should you. Maybe if there mail order drops off they will get the hint and stop slamming people with rediculous shipping charges.
I ordered 8 items from Annies. They arrived very wet. So far 6 of the 8 have died. I do not like the fact that you must make a minimum order or that the shipping/handling was more than the plants.
I called and notified them that the directions on the website came up "page not found" Happens all the time.
Then on a Friday I downloaded the plants I wanted from their "available list" and drove two hours the following Saturday (next day) to Annies. Lots of plants, apparently all they sell are 4" pots though. (Read on)
A lot of the plants are seedlings. Sorry but I don't feel that you should be having seedlings on the floor for purchase.
After going through, out of my list of 4 "must have" plants, I could only find one (Remember I downloaded it the day before). I went up to a sales person and asked for help. The woman looked at me and said, "Let me explain to you, how to use this book" I felt attitude coming from her, but it may have been frustration. Of course her book showed the plants I was interested in "out of stock". Hate to drive 2 hours for "out of stock".
I had picked up a gallon pot, from a table, it was among other gallon pots and 4" pots. I couldn't find a price. I was told (this time my friend noticed attitude) that they don't sell the larger pots, if they did the price would be written on it. Like I'd know that? I found a few 4" pots unlabelled so how was I supposed to know?
To top it all off, I didn't notice this, but they take out the labels when you leave. So you best know what you bought, since they are not labelled now. I bought two bulbs...the foliage looks the same. I have no idea which one is which now.
I don't plan on going back or ordering on line from them.
This was at Annie's Annuals in Richmond, not another nursery carrying the plants.
On Jul 13, 2004, Annie's Annuals and Perennials responded with:
"I am responding to the latest negative review of Annie's Annuals:
I am surprised and perplexed by this person's review . I communicated with this woman by e-mail and clearly explained:
#1 We are a primarily a "grower nursery" located in an urban area without the luxury of many acres of space ,and so of course we have seedlings as well as 2 acres of full sized 4" plants in excellent health.
# 2 We were moving our website to a new server that day and our directions to the nursery were down on that one day . Our phone # is listed on the website and she called and easily got complete directions .
# 3 I update the online availability list every week . It is impossible to update the availability each moment a customer comes in a buys all of a particular plant . It is always a good idea to call ahead and have a nursery hold a "must have" plant for you.
#4 We NEVER take plant ID tags out of plants . Since the largest percentage of our business is wholesale we tag only half of our plants for retail customers . Sometimes customers neglect to pick the plants which are tagged for them .We are always glad to go retrieve tags for them or handwrite them for customers if a customer asks . I am sure this customer selected untagged plants and neglected to notice, and then made the assumption we took out the tags.
#5 We have no gallon pots of plants in our nursery . We only carry 4" plants. We do have sample pots ( 3 gallons & up) for folks to see full grown plant in bloom or to demonstrate pretty plant combinations . My employee explained to this customer that this was a sample pot only.
We strive hard to provide friendly knowlegable service to our customers and receive many e-mails from gardeners who love Annie's Annuals and the service we provide . Lastly , I'm perplexed, because I communicated directly with this customer and she seemed quite satisfied with the explanations I offered to clear up the confusion .
I emailed Annie's Annuals saying that I was very interested in purchasing C. carinatum 'Court Jesters' seeds. That was over two months ago. They never responded.
On Apr 17, 2004, Annie's Annuals and Perennials responded with:
"Annie's Annuals does not sell seeds and nowhere on the website does it state that. I'm sorry, but I get hundreds of e-mails a week , especially from February through June and its almost impossible to get to the e-mail requests for items we don't even offer. I will create a form letter to respond to requests for things we don't sell, and hopefully it will prevent the disappointment of non-response from us."
