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|On Dec 17, 2015, sybilshappylife Huntington Beach, CA (Zone 10b) wrote:
Posted on December 9, 2015, updated December 17, 2015
On December 9th, 2015, sybilshappylife changed the rating from positive to neutral and added the following:
December 8, 2015 received the eagerly awaited second batch of plants from Annie\'s. HUGE DISAPPOINTMENT. Instead of wrapping the root balls in that paper and enclosing the entire pot/plant in the plastic sleeves which protect the seedlings from contact with the cardboard box and prevent the pots from tipping over, they used nothing but a piece of paper to cover the top of the pot, secured by rubber bands. The root ball was not protected at all, the rubber bands popped loose and wrapped around the seedlings resulting in broken stems and leaf tips. The soil was not encased so whenever the box was tipped the soil fell out all over the bottom of the box and the stems went crashing into the cardboard. I\'ve reported this to Annie\'s, along with my extreme disappointment, and hope they will go back to packing the plants as they advertise on their website. This way there is no protection for the plant at all. Syb
I was so excited and happy to find a mail order source that got such good reviews here and actually seemed to live up to those reviews and now.... huh. I would happily wait another month for my plants if that would give them time to do the job properly.
On December 17th, 2015, sybilshappylife changed the rating from neutral to negative and added the following:
I have finally received a reply from Annie's regarding their packaging method. They are changing to the cheaper and less time-intensive method, which I find totally inadequate, therefore the negtive.
We will process your refund today.
Annie's is changing the way it packages its plants in order to save time and money. We are still in the testing mode of the new process.
Luckily, for our other customers, the incidents of plant damage have been few and far between.
I look forward to hearing from you.
On Dec 17, 2015, Annie's Annuals and Perennials responded with:
"On Dec 23, 2015 3:30 PM, Annie\'s Annuals and Perennials responded with:
|On May 14, 2015, weRgroot New Port Richey, FL (Zone 9b) wrote:
Shipping charges are outrageous; opted not to complete order.
|On Mar 11, 2015, reeve1 Plano, TX (Zone 8b) wrote:
Posted on February 27, 2015, updated March 11, 2015
On March 11th, 2015, reeve1 added the following:
The appalling things is that I've talked to you twice on the phone to try to resolve this. Both times, before even fully understanding my issue, your people began throwing rather lame and unwarranted comments about it being my fault. Some of them didn't even apply, such as, "If it is snowing here, did I have a place to receive them?" and after stating that no one ships tender perennials and annuals when the weather at the destination is below 40. Your supervisor confirmed that our national average temperature at the time of shipping was 37. The actual temperature was 25 and snowing, as indicated by the National Weather service. Further, shipping from California to Texas, or any place for that matter, does not mean the shipment travels as the crow flies. FedEx's hub is Memphis TN, and there are other northern (frozen) cities that these would travel. When I spent $100 on plants and $71 on shipping, I expect your expertise to hold the shipment, particularly when you were already holding the order because some of the plants you were selling were "not ready- too small." You condemned the plants to certain death, then only offered half of the order total, not including shipping. This amounts to 1/6 of the total for me to order the plants again and to actually receive what I should have in the first place. You are no friend to gardeners, but operate in your own bubble, and take no responsibility for your own blatant failures. So, now it's a problem with the website? Does this mean, regardless of whether it's snowing again, you will ship an order without consideration and without responsibility for killing the entire order. BUYER'S BEWARE!!!
On Mar 11, 2015, Annie's Annuals and Perennials responded with:
"On Mar 3, 2015 3:28 PM, Annie\'s Annuals and Perennials responded with:
|On Feb 4, 2015, maureennn Beverly Hills, CA wrote:
I was so excited to see the wonderful and different plants in Annie's inventory , even though most of the ones I wanted were not in stock but that was OK. And even though they are expensive that was OK too, and even though the plants are tiny tiny tiny , that would be also be OK if they grew. I did order from them twice and both times one plant was half eaten by something (I called right away but they advised me to wait it out) and more than half of my orders did not make it in my yard within a few weeks. I DID call Annie's twice for help, of course it was my fault, too much water, too little water, not enough sun, too much sun, whatever..... It has been a while now and only one plant survived sofar, that plant cost me over $100. I live in Southern California and am still looking for a GREAT nursery .
On Feb 4, 2015, Annie's Annuals and Perennials responded with:
"On Mar 3, 2015 3:25 PM, Annie\'s Annuals and Perennials responded with:
|On Dec 31, 2014, momlady Camano Island, WA (Zone 8a) wrote:
Because I live in a "colder" climate (zone 7) I cannot take advantage of the plants that sell out quickly. Here's why:
|On Jun 18, 2014, NoNora Roslindale, MA wrote:
First of all, I've had more plants die that I've purchased from their website than any other - and I've purchased from a hundred different nurseries featured in Dave's Garden. I am in a harsh climate and the plants are too small and shallowly rooted to long survive the shock of transplant.
|On Jun 5, 2014, sanyaom Valley Center, CA wrote:
I've placed an order for 4 plants almost a week ago.I received the box today (I'm in California).My complaint is about the lack of confirmation email after I've placed the order and inability to check the status of my order online.There is no link to account history or order status.One plant was not shipped and on the attached bill it just says"Item backordered,plant too small to ship". I wish I knew that before, so I could have ordered it from someone else. I don't know when and how will they send the plant ,there is no information .
On Jun 5, 2014, Annie's Annuals and Perennials responded with:
"On Jun 6, 2014 3:28 PM, Annie's Annuals and Perennials responded with:
Hi Sanya: Thank you for your feedback. We do send a confirmation email out for every order placed, although sometimes we find they are blocked by certain ISPs or accidentally delivered to spam, depending on differing security settings. For that, we apologize!
|On May 25, 2014, HouseofFlowers ROSLINDALE, MA wrote:
Posted on May 21, 2014, updated May 25, 2014
On May 25th, 2014, HouseofFlowers added the following:
I've had my plants for less than a week, they arrived in terrible condition and a second plant has proved itself to be too damaged to survive. That is 50% of my order dead and unusable. (The other two plants seem to be okay.)
On May 25, 2014, Annie's Annuals and Perennials responded with:
"On May 27, 2014 4:04 PM, Annie's Annuals and Perennials responded with:
Hi HouseofFlowers: Thank you for your feedback! We are very sad to hear your plants did not arrive in good shape and that some did not make it once planted. Please, please give us a call. We do not hesitate to replace plants that arrive damaged in the shipping process, as our shipping guarantee states. Even though we strive to pack and ship with the utmost care, sometimes the journey across the country can be very rough as boxes are transferred from truck to plane to truck again. I am sure we can help! 1.888.266.4370"
|On Mar 31, 2014, Leishman15 Berkeley, CA wrote:
My parents love the place and took me there with them (I am an adult and it's obvious).
|On Jul 19, 2013, birdied Destrehan, LA wrote:
I ordered 8 plants from Annies. The packaging was very good.
On Jul 19, 2013, Annie's Annuals and Perennials responded with:
"On Jul 30, 2013 5:49 PM, Annie's Annuals and Perennials responded with:
|On Mar 28, 2013, FlaFlower Titusville, FL (Zone 9b) wrote:
HOLY SMOKES!!! Did you see the shipping charges???
On Mar 28, 2013, Annie's Annuals and Perennials responded with:
"On Apr 23, 2013 7:57 PM, Annie's Annuals and Perennials responded with:
|On Apr 25, 2012, XemaSab Redding, CA wrote:
Posted on April 19, 2012, updated April 25, 2012
On April 18th, 2012, XemaSab added the following:
They called back today and said that they were going to ship ALL the plants that I ordered and it would be free of charge.
They were very apologetic, and that goes a long way with me.
I'm going to leave my original negative rating because I shouldn't have had to get shirty with them.
On April 19th, 2012, XemaSab added the following:
So the plants arrived today. When I got the box, I reflected to myself that perhaps I had been too harsh with my original review. I was pretty angry when I wrote it, and time (and beer) had mellowed me out a bit.
I opened the box, and they had sent four Lathyrus, which was nice of them. All four plants look healthy and happy. That's the good news.
The bad news is that there were two Cerinthe major and no Agrostemma. There was also a packing slip in there saying that I'd been charged $35.19 (the original cost of my order). On a hunch, I called the bank and Annie's had deducted $10.62.
I called Annie's and they were very nice and very apologetic, but when I asked how they had managed to send the wrong plants, the woman was like "Well, these things happen." Apparently, given Annie's high rating on Dave's Garden, these things don't just happen. Also, she said that the $10.62 was some kind of hold and it would be refunded, but I'm not holding my breath for that one.
The other day when I posted my original review, I was really angry, but now I am just baffled and depressed. It's not even about the $10.62 or me not getting my plants. I mean, I want my plants and I want my $10.62, but it's more the principle of the thing.
The first thing that they promised me after they screwed up my original order was that they would send me my plants. Later, they promised me that it would be free. Neither of these things has happened.
Part of why I was so irritated the other day is that I really want to like Annie's. I love shopping there, their plant selection is to die for, the display beds are amazing, and I've even been to one of their spring parties and had a great time. Going to their nursery is like a special treat for me. I'm just saddened that they are having trouble with my order. I know a $35, 4-plant order is probably a small order for them, but if they can't get a simple order right, how can I expect them to get a larger order right?
All in all, I feel personally let down.
On April 25th, 2012, XemaSab added the following:
Thanks for the apology, Annie. It means a lot.
I got the correct plants and they look happy and healthy.
Next time I want plants from you, it's probably easier to just come into the nursery, get my plants, and go about my business.
Thanks again, though.
On Apr 25, 2012, Annie's Annuals and Perennials responded with:
"On Apr 23, 2012 11:24 PM, Annie's Annuals and Perennials responded with:
Dear Xema Sab:
|On Sep 7, 2008, sammiebritt Deltona, FL wrote:
unfortunately i have had problems with annies plants dying within a couple of days. they were nice enough to send a gift certificate of $20. out of 2 orders total 15 plants, i have 3 that survived. i am not an inexperienced gardener and have plants from numerous companies that have done great. sorry but no more annies for me.
|On Mar 17, 2007, timfoss445 Linden, MI (Zone 5a) wrote:
California to Michigan... $28 dollars for shipping of one impatien that I wanted for my collection. Are you kidding me! I have sent almost 60 lbs of scuba equipment to California and it was a little over 30 bucks. In the words of Mr. Jackson, Annie are you OK? Are you OK Annie? I wont support that kind of business and neither should you. Maybe if there mail order drops off they will get the hint and stop slamming people with rediculous shipping charges.
|On May 28, 2005, talminator Marysville, WA wrote:
I ordered 8 items from Annies. They arrived very wet. So far 6 of the 8 have died. I do not like the fact that you must make a minimum order or that the shipping/handling was more than the plants.
|On Jul 13, 2004, blindblonde wrote:
I called and notified them that the directions on the website came up "page not found" Happens all the time.
On Jul 13, 2004, Annie's Annuals and Perennials responded with:
"I am responding to the latest negative review of Annie's Annuals:
|On Apr 17, 2004, AmyZ6swPA Coal Center, PA wrote:
I emailed Annie's Annuals saying that I was very interested in purchasing C. carinatum 'Court Jesters' seeds. That was over two months ago. They never responded.
On Apr 17, 2004, Annie's Annuals and Perennials responded with:
"Annie's Annuals does not sell seeds and nowhere on the website does it state that. I'm sorry, but I get hundreds of e-mails a week , especially from February through June and its almost impossible to get to the e-mail requests for items we don't even offer. I will create a form letter to respond to requests for things we don't sell, and hopefully it will prevent the disappointment of non-response from us."