Beautiful, healthy plants arrived quickly. The plants were very well protected and carefully packed for shipping. I was so impressed I purchased a membership the same day. This company will be my "go-to" choice.
I was so skittish about ever ordering online again for trees. I had just gotten completely and utterly ripped off by another online nursery. All of my trees that I had ordered from another nursery (5) either arrived with dead with no root system whatsoever (3 of them) or arrived not dormant and instead were fully budded (2). I had to replace all of these trees.
I can't get my hands on half the trees I want anywhere around here. I came to this davesgarden while looking up reviews on the company that just ripped me off. I signed up and learned about the watchdog group and found Sooner Plant Farm. I called Sooner Plant Farm this last Saturday afternoon, 7 days ago, and a man answered at like 5 minutes before he was they were closing, but what did he do? He took my order! And he couldn't have been nicer, and he said he was going to ship out my trees that Monday. I couldn't believe it. He said their policy when shipping across country to where I live on the east coast is they ship out on Mon or Tues so that UPS doesn't have shipments sitting around over the weekend. That was in complete contrast to the other nursery.
The other nursery I ordered from would do no such thing even after I BEGGED them to ship out on a Mon, consequently my order from them was shipped out on a THURSDAY and it took 6 days for a 3 day ground for me to get them. I was never so livid. I paid for 3 days and got 6 days.
But Sooner Plant Farm was different from the start. They shipped out my trees on Monday just like he said they would, and I received them on Thursday. The trees were potted (bareroot never again!) and packed exquisitely. No tape touched the trees in any way, no mess, no dirt anywhere but in the pots. And the trees were adorable, beautifully leafed and they were all marked. The other nursery shipped my trees UNMARKED. I had no idea at first what tree was what. It makes me angry all over again just thinking about it. And Sooner Plant Farm gave me an instruction booklet too!
They showed me the gold standard of customer service in how they treated me. I only ordered 2 trees that time as I was still scared of what I would experience, but I should have known that a company with no negatives and only one ridiculous neutral over a plant name on their website. No one should give a neutral rating on a company when they have never ordered from them! Shame on that reviewer! That reviewer should have contacted the company directly over a name error and not tarnished a company of such high standards with a neutral over a name mistake. I am appalled. That is not what I am looking for when I come on here looking for serious ratings on companies.
Sooner Plant Farm has renewed my faith in online nurseries and now I am headed back to their site to order the rest of my trees from them. From the way that man treated me on the phone; get this, he was just walking out the door when I called, but he kindly and generously offered to take my order, and as I gave him my order I had realized I had accidentally left my credit card with my husband who was at work.. So I had to hang up with him, call my husband at work, get the number and call this man back. Meanwhile the man at Sooner is probably wondering what he had gotten himself into. lol
So from the outstanding customer service, to the instantaneous email of my order confirmation and then my UPS tracking number email, to the perfectly packaging of the trees, to the beautiful trees themselves, I am just thrilled.
Basically, I am agog at how effortless and satisfying this transaction went. We have had neighbors walking by asking where we got our trees. While my husband and I were out planting one car actually stopped in the middle of the road holding up traffic asking what my trees were and complimenting them.
Sooner Plant Farm, you have just gotten yourselves a customer for a lifetime.
On May 23, 2009, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:
"On May 23, 2009 5:13 PM, Sooner Plant Farm (home of Imagine Backyard Trees®) responded with:
Thank you so much for your business and positive comments. And a special hats off saying for thinking like I do about my 1 Neutral rating. "
On May 22, 2009, StellysPapa Dothan, AL (Zone 8a) wrote:
I haven't purchased anything from this nursery, BUT, in my browsing and comparing prices and what not between nurseries, I have discovered that Sooner has wrong info on one of their plants. And I thought maybe I should warn anyone who may be buying something and not getting what the description says. Their Juniper Grey Owl, is described as growing 18 inches and spreading 3 to 6 feet. The spread is pretty accurate, but the height is way wrong. I have two Grey Owls in my yard, and they get up to 5 feet tall. 5 feet is a far cry from 18 inches.
I have discovered that when looking at different nurseries and comparing, that there are quite a few who will say one thing, and another say something else, especially growing zones......one may say a plant will not grow in your zone, whereas another one will say it will grow in your zone....so who do you believe?
On May 22, 2009, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:
"On May 23, 2009 5:05 PM, Sooner Plant Farm (home of Imagine Backyard Trees®) responded with:
Thank you so much for making me aware of our error regarding the plant height, I have corrected it on our site.
On May 15, 2009, krobertson2006 Bauxite, AR wrote:
I love the selection at Sooner Plant Farm. The items I ordered were received in a timely manner and in excellent condition. As a new gardener, I also appreciated the explicit instructions on planting or holding the items for later planting. I expect to be using this site regularly to order plants for my new home.
On May 3, 2009, theaalchemist45 Farmingdale, NY wrote:
I ordered a 5-6' Sango Kaku Japanese Maple and I am very pleased with the quality and appearance. I also appreciated their quick response to some pruning and planting questions I had even though it was on a weekend. I would order from this grower again w/o question.
On Apr 26, 2009, Steve_S New Kensington, PA wrote:
As of this year, I’m new to mail-order plants. My recent experiences include ordering ornamental grasses from an outfit from Florida, and ordering 10 bamboo plants (2 types, Fargesia Rufa, and Fargesia Dracocephala) from a place specializing in bamboo from Oregon. My bamboo plants from Oregon are thriving, so I wanted to try a different variety, Fargesia Robusta (Green Screen) for the reason the name implies – to create a tall privacy screen. I came across Sooner who would save me 33% (including shipping) on my 10 Green Screen plants compared to the place in Oregon - so I ordered from Sooner. The plants arrived fast, and in good condition. The only drawback was that they were very small young plants ranging in height from 4” to 8”. By contrast the bamboo from Oregon ranged from 18” to 24” for a 1 gallon container. Unfortunately, I believe that my cost savings was offset by the youth and size of the plants. I’m hoping that these plants start to thrive by growing and putting out new shoots like the other Fargesias. They’ve been planted only 1 week. I give Sooner a big positive on customer service, plant health, and shipping. I give MYSELF a “negative” for not researching the size ahead of time. As of this writing I am giving a “neutral” rating to Sooner in hopes that these plants start to thrive and grow as my other bamboo with height and guts seem to do. Time will tell and I’ll keep you posted.
On May 6th, 2009, Steve_S changed the rating from neutral to positive and added the following:
After some research I have found that these plants are likely clones. Clones are slower to grow and more susceptible initially to the elements - and perhaps even for the first year or two. After a year or two, I understand that these plants should thrive. The plants that I received are starting to settle in and are showing some growth and are looking healthy. The price was good and appropriate for the size of the plants. On Apr 26, 2009, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:
Fair enough. I understand this customers questions and concerns regarding the size of the plants purchased. This is a new product for us and we have discovered the reason some Bamboo is quite expensive. The variety in question appears to be a slow grower in comparison to Green Panda, our other Bamboo. Although the plant is almost 12 months old it would not hurt for us to grow them longer, and raise the price accordingly. As I have expressed to the customer during our earlier phone conversation, please keep us informed should the plants not survive, and I would make it right. We do not offer a long term written guarantee, but we always do what is right and fair.
Thank you for your accurate feedback
I just got my first order from soonerplantfarm and I was extremely impressed. Everything was packed very well and looked quite healthy. The one gallon plants were nice sized and two gallon even better. The plants I received were better than expected. They have packing down to an exact science and it shows. You will be amazed when you open the box how well they package. They delayed my shipment just as I had requested. When it shipped, I got a UPS tracking # and was able to track my packages for the entire journey. I joined the club and got 40% off items that I bought 3+ of. Soonerplantfarm is going be my #1 choice in the future. Their website is extremely good compared to others. I can't say enough about about useful and full of information their website is. I love the search function. Soonerplantfarm is the real deal in my book!
I am very pleased with the plants I ordered on the 19th and got today the 23rd! They look healthy and already growing in a pot! They are wrapped in plastic to keep all of it in place. I had looked at other places and all you would have gotten there is a root or seeds and they charged a lot more than I paid from sooner. I am very pleased with the packs they sent for putting in the bottom of the soil and the book of info! I will be ordering from them again and again!
I placed an order this spring for some new trees. I order from Sooner because I am interested in elm trees and they have a larger selection especially the Allee. I had placed an order for 2 of the Frontier Elms in the smaller size. The did not have the size I ordered. I contacted them and they quickly found a solution for my trees.
I had ordered one of the smaller sized Allee Elm 3 years ago. The first year the tree grew very little, but established a great root system and the second and third years it grew very quickly to over 10 feet. The tree developed a sturdy truck and nice classic vase shape.
I am very satified with the plant material and service from them
I just received my purchase (my first) from them. They were extremely well packed so the plants arrived in perfect condition. They were all very healthy plants and extremely well grown. I will look forward to ordering from them again.
I live in Tulsa, Ok and Sooner Plant Farm is about 45mins from Tulsa. I wanted to check out the nursery hopping to plan a Perennial Club Trip to the nursery. What a beautiful nursery and so very clean. The greenhouses were like a painted picture inside and out. The plants were just as pretty and clean also. They are not able to handle a large group as we have but I will be telling everyone in the club that Sooner Plant Farm is an excellent mail order site. They have the perennials you only see in catalogs in one gallon pots, not those little 2inch pot with half dead plants, the pots are full and clean. Sooner is a great mail order company. Sue Howard
I'm a first time buyer of larger trees online. Usually the shipping is cost prohibitive. Well, I must say I'm a convert. Yes, I still had to pay for shipping, but the quality from Sooner Plant Farm made it all worth while. The large tree came very well packed with all the leaves intact. Within 5 days of planting, the new growth has been spectacular. The lavender twist redbud is a spectacular focal point of my garden. I have already placed my second order and can't wait for the arrival.
On Apr 13, 2009, SensiScholar Little Elm, TX wrote:
If only every online nursery was this excellent. The website isn't my favorite but this small critique is nothing other than some tweaking on navigation issues and maybe a little more information. The speed of this process with Sooner is phenomenal!!!
I ordered a blackberry online on 28MAR09 and LITERALLY 2 hours later I get an email that my order is preparing to ship. The email says my ship date is 01APR09 and my plant was delivered green and healthy on either the 2nd or the 3rd. It was packaged very, VERY well with lots of foliage that perked right up as soon as I unpacked it and watered it inside a window to ease its transition. I can already see growth and I even forgot to use the free starter fertilizer packet included in the packaging.
I wish I'd have found DG before I ordered from some other sites reviewed far less favorably than Sooner while looking for the blackberries those sites and Lowe's were sold out of.
If by chance, and each day it's looking more likely, that the lower-rated site where I've yet to receive my order (placed 5 days before the Sooner order) and have yet to get an email with a shipping estimate even after calling a week ago - having waited the 2 weeks it takes to "process" any order (listed on the FAQ page I didn't read but was informed of after I called with one week of having an "order received" email and nothing about shipment - tomorrow is 3 weeks - then I will request a refund by Friday if I have nothing in writing about shipment and I'm calling Sooner immediately.
On Apr 7, 2009, Daisy_Charlie Miamisburg, OH wrote:
I ordered a Wisteria tree from Sooner. When I first investigated the site, they were out of the tree form of Wisteria. I contacted Brian via e-mail, he responded the same day and was able to provide me with a very healthy specimen. The tree arrived when promised and undamaged. They do package their trees very securely even the soil was uninterrupted in a 5 gallon container. I will be ordering form them again. Thanks, Sooner.
I ordered a Shangtung Maple on a Sunday and within the hour I was called to clarify the delivery date. My email questions have also been very quickly responded to. My tree arrived extremely well pkg'd and was a healthy & good-looking tree. This is my first time ordering from Sooner and I have been impressed.
Always nervous to try plants through the mail with a new company but was pleasantly suprised by the quick service, great price, and large beautiful plants! I received a boston ivy and a vitex tree- both of which were selling for double to triple on other sites. Would definitely purchase from them again and would recommend them to anyone looking for nice sized plants at a reasonable price!
I ordered numerous shrubs from Sooner Plant Farm, and their customer service is A-1-I was just advised last week that part of my order is shipping today. I will report back when my shrubs arrive with further feedback. You have to try this company.
On March 28th, 2009, plantgnome added the following:
I received my baby winterberry shrubs and planted them today. They look healthy and came well packaged. Also they send little plant food packets to use in the planting hole. Great company, great plants, i'm also waiting on another order with them for cotoneasters and viburnums. Can't wait!On April 12th, 2009, plantgnome added the following:
I am awaiting my delivery of viburnum, cotoneaster and sedum from Sooner PF. Due to the stupidity of UPS who took it upon themselves to say my office was closed this past Friday, my shipment was delayed and will arrive Monday. I did call Theresa at Sooner who calmed my nerves regarding the plants surviving over a week in boxes on a UPS trailer, none of this is Sooners fault and they did try to help, however as we all know UPS is not customer friendly. Sooners customer service is wonderful and will be ordering from them in the future.
On Mar 16, 2009, perfectbound Saint Petersburg, FL wrote:
I discovered Azalea Autumn Sunset through Dave's Garden and ordered from Sooner's Nursery, who I also found out about through Dave's Garden.
This Azalea is beautiful. Sooners did a fantastic job in shipping safely and they also ship fast! The Azalea is bigger than I imagined and it is filled with blossoms, a nice surprise! It is now planted and has the first 2 blossoms opened.
Sooners has wonderful customer service as well. I just placed a second order from them, so you know I'm happy.
Thank you Sooners Nursery and thank you Dave's Garden.
I was looking at another business on line for my new Apple Trees but wanted to find Reviews to ...back them up or discount the company I was first looking into. While searching for reviews, I made my way here and found Sooner Plant Farm. FAR better pricing and Reviews than the original company I had begun my search over.
I had an email exchange several times before placing my order with Sooner Plant Farm, wanting to be sure my choices in Apple Tress would work well together, grow in my zone, those kind of things. EVERY contact with Sooner was responded to in good time and with the information I needed.
I placed my order for 3 Apple Trees and before my trees ever shipped out, Sooner had contacted me twice on the phone, for various details about my order, to make sure I had an order I was happy with and to make sure they gave me the healthiest trees possible. The second call I received was from a young lady there, just confirming things....while we are talking, I'm assuming it was "Brian" but he was actually hand checking/picking my trees, making sure they were healthy and overseeing the job himself.
I was a bit worried about shipping, but my trees made it from OK all the way to Southern Ohio in just a couple of days (they arrived here yesterday evening in fact). All 3 of my new Apple Trees arrived without the first twig bent or broken. All my trees are well branched and healthy. Even the packaging was done in a novel way, to protect the trees from shifting en route).
Though I WILL be a repeat customer from here on and will be reccomending Sooner to anyone I personally know, well...I do have an issue with Brian and staff...see they included a wonderful Japanese Red Maple in with my order, UPS delivers late in the day here and my 7 year old laid claim to the Maple, as soon as we unpacked our new trees...Next time Brian can come and explain to my 7 year old that his new Maple has to wait until daytime the next day before getting planted into the ground ;)
Great experience all the way around. Business the way it should be done and a caring and ethical company. Sooner Plant Farm deserves the highest ratings I can give!
On Mar 4, 2009, 17decker Grand Junction, CO wrote:
I can honestly say that this company has it's act together! I have ordered several plants online from other companies and none even come close to compare to Sooner Plant Farm.
I ordered the Endless Summer Hydrangea from Sooner Farm and when I opened the box I was a little nervious but once I saw how they package their plants and what great quality the plant was in I knew that I had made a great purchase. Since the plant arived 2 weeks ago it has grown like crazy! I can honestly say that I will continue to order through Sooner Farms!
On Feb 17, 2009, Sis_E (Cissy) San Jose, CA (Zone 9b) wrote:
I ordered two dormant Burning Bushes. They arrived fast and intact. They are in pots with the proper soil. The pots were sealed off beautifullly so as to not lose the soil. Very precise directions for care until time to plant.
I hightly recommend Sooner Farms :)
On March 26th, 2009, Sis_E added the following:
I just wanted to add that my burning bushes are thriving with lots of green leaves starting to spring forth :) WTG Sooner Plant Farm!
I ordered three trees and immediately received three good looking specimens at very reasonable prices. One, a tamukeyama Japanese maple had several branches broken off. I called and they immediately
sent out a replacement. I will order from them again without hesitation.
On Jan 19, 2009, sunloverincincy Cincinnati, OH wrote:
Every plant I have ordered arrive quickly & very healthy. They have one of the most exstensive assortment of heuchera collections iI have found. Bought so much last year I definately would recommend joining their Garden Club. Saved alot of money. Would'nt buy anywhere else... and I live in Cincinnati, Ohio! A loyal Fan, Deborah
On Dec 5, 2008, bonsaikim Pensacola, FL (Zone 8b) wrote:
Quick shipping and extremely well packaged with detailed planting instructions. Very impressed with the quality of the acer palmatum dissectum Orangeola I received. Will definitely be a repeat customer!
On Nov 10, 2008, bjwilson Kemp, TX (Zone 8a) wrote:
This past spring I ordered 5 Japanese fountain grass plants in gal size pots. They were shipped promptly, and arrived well packaged and protected. However, the plants I received could easily have been in 3" pots, not the gal sized plants I expected to receive. Two of the plants were dead on arrival. I also received a free Japanese Maple tree, bare root, and about 12" tall.
Customer service was very easy to deal with, and I received a full refund for the 2 that were doa, and partial refund for the difference between a 3" pot and a 1 gal pot size plant. And they refunded part of my shipping costs. Refund was swift and precise.
The Japanese Fountain Grass that survived the trip, also survived the summer in my garden. Although they didn't grow, nor did they spread, I understood they might not be a fast grower in my zone. They have all died back to the ground now, but since I can't find out much about their habits growing in my zone, I'm going to wait until spring to see if they come back. My fern do the same thing, and always come back. The FREE Japanese Maple, has thrived and grown at a startling rate and is now over 3' tall.
Over all, I'm very pleased with this company's customer service. I would buy from them again, and probably will in the spring.
On Nov 6, 2008, KathleenAG Hudson, OH (Zone 5b) wrote:
I ordered a 3 quart Lavender Twist Redbud tree in the spring of 2008. It arrived in a timely manner, in good shape and with planting instructions. It kept well for a few days as I was unable to plant it right away. The tree has done exceptionally well despite having served as dinner for deer on several occasions. Brian Chojnacki and his staff were also very helpful when I contacted them for information on how to winter the young Redbud. Overall, I had a good experience with the folks at Sooner Plant Farm and intend to order again.
I just got 2 Blue River ll hibiscus plants from Sooner Plant Farm this week. As can be expected, they were well packed and arrived in perfect condition. I've ordered from Sooner before and am always pleased with the quality of plants they ship. Thanks Sooner!
On March 26th, 2009, jane_stevens9 added the following:
26 March 2009
I've ordered 4 hydrangeas from Sooner this spring and I couldn't be more pleased. 2 IncrediBall hydrangeas were dormant on arrival, but are now forming little leaves. The Big Daddy and Endless Summer hydrangeas are large, lush, healthy plants. This is a
company I keep ordering from because I'm never disappointed and
everything thrives. Besides that, Brian does a superb job of communicating with customers.
On Oct 18, 2008, SNAKEBARK San Francisco, CA wrote:
Ordered twenty two gallon trees (liriodendron, quercus, and acer) and seven two gallon shrubs (juniperus) sent this September to South Lyon, Michigan. All of them were large and of top quality! Excellent packing and excellent customer service! I highly recommend this company and plan to order from them again.
I have ordered 3 times over the past 4 years and have always been pleased. A Panicled Goldenrain Tree planted over 3 years ago has thrived, as did the beautyberries planted last year. Great service! I recently ordered some Blue Plumbago plants and they arrived within a week of ordering. Always very good sized and healthy plants and well packed!
I ordered a 3-gallon Buddleia 'Pink Delight' from Sooner Plant Farm. In short, the plant was magnificent and this company is a "class-act".
Their painstaking packaging alone tells me that they love plants as much as we do. I'll be back.
I ordered several trees from Sooner plant farm to plant this fall (sept 08). The shipping was quite quick, the packaging was very good, very very minimal breakage during transport, the plants arrived healthy and looking quite good. The only surprise we had was that someone from Sooner called us to give us some tips for how to make our Redbud survive the winter, which were much appreciated.
One should be aware that these plants are being shipped in boxes, and therefore some of the larger/longer shoots will be cut off, I guess we'll see in the spring what that means for the growth of the plants, but overall I am very happy and would order from sooner again.
On Sep 19, 2008, wholestory Dallas, TX (Zone 8a) wrote:
I ordered a Japanese Maple from them just recently (September '08). It arrived very quickly. It was in a big, rectangular box, not quite a foot in width and length and a few feet in height. The supple branches had been folded up, into the box, but everything came out quite fine. Good bit of growth on it. The still moist rootball was packaged up in a plastic bag and thoroughly taped so that there was no dirt escaping into the rest of the box. The tree was held nicely in place inside the box. It was the height promised. Many of the older leaves were showing browned edges (too much sun??) though I guess I'm not worried about that; they'll be falling off soon for fall anyway. Some branches were already turning the brilliant red color for fall.
Overall I was very happy with what I received. Would definitely buy from them again.
On Sep 15, 2008, hollys_hints Hersey, MI (Zone 5a) wrote:
I like to get plants locally but my garden has reached a point that I only have space to get just what I’m looking for.
Hardy Hibiscus are my favorite & in early 2007 I heard about Hibiscus Crown Jewel that stays short. Only found 2 places that carried them. After reading reviews DaveGarden.com I decided to try Sooner. I was hesitant though because I have had bad luck getting plants to survive when grown in the southern states (Sooner is in Oklahoma) & I plant them in Michigan. I called Sooner with my concern and they assured me the plants they would send were hardy, healthy & would do just fine in Michigan.
I ordered 6 – They arrived as healthy 1 ˝ ft tall plants. Then I ordered 2 more.
As they started blooming one was a red & not the white with red center. I contacted Brian & he replaced it & I ordered Hellebores that I was looking for to that shipment.
Spring 2008 the Hellebores did great & still look good and the Crown Jewels grew & bloomed wonderfully.
Two weeks ago had a spot I wanted to change and decided on Echinacea Kim’s Mop Head – Was having a very hard time finding them. So checked Sooner & they did! So ordered 3 along with a Tiki Torch. Plants came in good shape & big. I am looking forward to their blooms next year.
On Sep 12, 2008, jalandefeld Allison Park, PA wrote:
I just received my first order. The order arrived in excellent condition. The three plants looked great - like they were just removed from the garden. I will definitely be ordering more items in the future.
I ordered a Helleborus and a bonsai tree. The helleborus came in huge (2 bulbs, though one may have been a part of my gift for having a membership), and was extremely healthy. It looked healthier than most plants at the local nurseries, despite having to be sent by mail. The tree (japenese red maple) came with the membership, and though it lost a few leaves on the way, it is still very healthy and was packed very carefully. The customer service is amazing, and I have already recommended Sooner to others. A sure bet.