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Comments regarding Sooner Plant Farm (Shop Smarter Shop Sooner)

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295 positives
3 neutrals
6 negatives

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RatingAuthorContent
Positive Lovehum
(7 reviews)
On Aug 11, 2014, Lovehum (Zone 6b) wrote:

The 3 gallon potted Lonicera sempervirens 'Major Wheeler' honeysuckle I ordered arrived almost two feet tall and very bushy with leaves and tons of stems. The 3 gallon potted Campsis x 'HOMR' Madame rosy resembles a bonsai tree with one thick stem two feet tall. Too bad they only offer smaller sized regular Campsis Radicans. They pack their plants in super strong cardboard. No messy necessary wrappings nor styrofoam peanuts. To save a bundle on shipping, it's best to buy items in pairs of the same size. Make sure you get a survey after your first order so you can get a coupon on your next order. Great variety of plants. Happy!

Positive strell
(4 reviews)
On Jul 19, 2014, strell Liverpool, NY (Zone 5a) wrote:

Posted on May 24, 2014, updated July 19, 2014
Posted on July 31, 2013, updated May 24, 2014
Posted on May 17, 2013, updated July 31, 2013
Posted on May 6, 2013, updated May 17, 2013
Posted on March 1, 2013, updated May 6, 2013
Posted on June 14, 2012, updated March 1, 2013
Posted on June 5, 2012, updated June 14, 2012
In the last few weeks, I have ordered twice from Sooner Plant Farms. I cannot say enough positive about them, their service, knowledge and wonderful selection of plants. I was AMAZED at the shipping quality and the extra mile Sooner Plant Farms went to to assure safe delivery of my order. Straps, gel, boxes with ventilation and proper packing procedures made the shipping another positive. I was thrilled. Not even a broken branch not to mention the quality of what I ordered. A 3 gallon butterfly bush was beautiful. Like on a local nursery or garden center. It is lush and budded. Total planting instructions with fertilizer accompanies the package.
I since have placed another order. Their customer service with questions is top notch. They work with you and that to me is so important to get a voice instead of a machine when you call during business hours. A friendly knowledgeable person who is a joy to work with. Thank you to them for being who they are, wonderful!!!!!


On June 14th, 2012, strell added the following:

I received a second order last week and again was thrilled with Sooner. Customer service outlines any other company I've dealt with. You can not beat their selection, plant quality and the shipping quality. No negatives here. A++++++

On March 1st, 2013, strell added the following:

Over this past winter in Upstate NY, I have reevaluated my garden and decided I spend way too much money on annuals, although lovely, are not more than one season and very costly. Sooner Plant Farm and their very professional staff has been instrumental in helping me plan my new hardscape with professional, patient and knowledgeable advice. Many phone calls and email have resulted in what I think will be a lovely garden. I must make mention that I exclusively order from Sooner Plant Farm. Their plants are triple A and packaging is amazing. Never a worry for anything I've ordered and thriving they all are. The size of the plants you receive are amazing and telling the love and care from their home to ours is of utmost importance to The Sooner Staff.
Look no further for a large variety, wonderful plants, and in these days one on one service on the telephone which is a plus in our electronic world. Thank you to Sooner Plant Farm for being the best for on line Nursery ever. Always attentive to any needs.

On May 6th, 2013, strell added the following:

Five stars!!!! All the way for Sooner. I await my large order for my summer gardening in Upstate NY. This is not my first experience nor will it be my last. I have just about eliminated going to garden centers and fighting the crowds due to Brian and Staff. Those of you who have posted know the quality and professional way they handle your plants in their packing and shipping. I have added, subtracted and been all over their site during our long Upstate NY winters to plan my garden. Brian has been so kind and helped in any way he can during one of the busiest times in the Nursery business. All my plants from the last years are thriving and are just as described.
If you plan or are thinking of ordering from an on line Nursery, look no further. They are TOPS. Can't say enough.
Thank you Brian for just about everything I can thank you for.
On May 17th, 2013, strell added the following:

I keep posting about my experience with Sooner Plant Farm because I have completed, as of yesterday, another big shipment from them, and again it is a wonderful experience. One minor problem was a couple of small plants of the same variety had some broken stems, but after talking with the owner, he was kind, asked the right questions, and made me feel like he will handle this. In an order of this size, no complaints from me. The packaging was fabulous, the plants huge and flowering....why would I go local???? The prices are equal, if not cheaper than using gas for me to run around. Best of all, the variety at Sooner is better than anywhere else, and I like the unusual. Thank you Sooner for being an exceptional Company with the finest of Service. My gardens are beautiful because of you.
On July 31st, 2013, strell added the following:

It is now August 1st and my shrubs from Sooner Plant Farm are glorious. The Knockout Roses are huge and in full bloom for second time. Butterfly Bush Holly joins the roses in full bloom with hummingbirds visiting all day. The Pink Lantana are like shrubs. They are spectacular and will always have them as an annual in the garden. I can't say enough about this Company. I keep leaving feedback because of their consistency with TOP customer service and advice. None better or nicer.
Please consider them for all garden desires. I was concerned and had some bad experiences with online nurseries. I found Sooner Plant Farm and worries no more.
I've now placed a Fall order and am anticipating the same quality plants packed to the max with "seat belts" as I call them on each plant to hold them in place while in travel. Amazing. Thank you Brian and Colin for having THE best nursery stock and so many choices.
On May 24th, 2014, strell added the following:

Another year, another ten plus for Sooner and their awesome plants and shipping quality...number one in the industry in all aspects. I have had many orders from them now and the plant size and quality never cease to amaze me. The shipping quality is the best I've seen. One very minor issue led me to interact with Colin, and within minutes the matter was closed. Colin and Brian are super and customer service is what they are all about.
I will always return to Sooner for my needs....why not, they have it all.
Thank you for being a super company to deal with. My plants from the last years are thriving and beautiful. Boomerang Lilac is in full bloom, thank you Brian for suggesting this plant. It lives up to its name.
On July 19th, 2014, strell added the following:

This year along with my own personal order, I have been ordering plants from Sooner Plant Farm for gardening friends who have a special occasion and gifts are needed. It has worked out very well. Their customer service in sending the plant or plants I've chosen to these people is wonderful. The plants have arrived in fantastic shape and are beautiful from the recipients comments. Thank you Sooner Plant Farm for helping me in my own garden and now helping friends with theirs. I love to be able to do this. Unique.
And plants for my own use are just as wonderful as always. Sooner gets five plus stars all the way around.
Positive mrs_colla
(29 reviews)
On Jul 16, 2014, mrs_colla Marin, CA (Zone 9b) wrote:

Posted on July 15, 2014, updated July 16, 2014
Posted on March 8, 2007, updated July 15, 2014
I spoke with them on the phone many times, they called me to let me know a plant I ordered wasn't in, and they were super friendly.
The plants came today, budding, roots happy and big, not one broken branch. Superb packing, quality plants!
I will order again!
Thank you for your great plants and great staff!
Christie


On April 12th, 2007, mrs_colla added the following:

They sent me a plant I didn't order, it had 2 labels! It is a beautiful plant, and they let me keep it and are sending me the plant I ordered for free!
Now I will have 2 beautiful plants for the price of one!
Brian answered the phone, and realised someone had pulled the wrong plant. He is such a nice person; friendly and helpful.
Even when things turn out "wrong", he makes it right, more than right!
Thank you Brian!!
Christie
On July 15th, 2014, mrs_colla changed the rating from positive to negative and added the following:

I made an order a few weeks ago, but never received a confirmation. I have looked through my emails and spam, even on their website on my account, there is not trace of my order.
I have emailed them twice about it, with around a week in between, and I cannot get a response.
No plants, no response, I am very disappointed.
On July 16th, 2014, mrs_colla changed the rating from negative to positive and added the following:

Bryan,
I have not received email responses to my questions I sent you through your 'contact us' form on your website. I did get the notification that my plant has shipped, I wanted answers to my specific questions. Your form system must not work, that is my point.
On Jul 16, 2014, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:

"On Jul 16, 2014 7:47 AM, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:

Hello Mrs, Colla,

Iím sorry that you did not receive any response from us. Because you did not receive the automated responses from us ( you should have received 3 emails updates since your recent order was placed on July 4th, as well as a email notice from UPS regarding the shipping and tracking of your order Monday July 14), and since I never received any email correspondence from you, I must assume you may be having a problem with your email service. I will post this on Daveís Garden as well as sending it through to the email address you have on file with us. Also I see you have 2 accounts on file with us and only the oldest account was displaying online under order history. I have put a request to our IT people to resolve this issue. I will call you also regarding this in case you donít see my response. Brian


On Jul 16, 2014 2:24 PM, Sooner Plant Farm (Shop Smarter Shop Sooner) added:

Thanks Mrs,. Colla,

I think we have resolved all the issues, if you need anything else feel free to call us we will be happy to help anyway we can.

Brian"


Positive Treaseek
(3 reviews)
On Jul 1, 2014, Treaseek Okmulgee, OK wrote:

Great plants, great customer service. Eager to share knowledge. Ordered Japanese maples. All are healthy, good looking plants. Looking forward to doing more business in the future. Thanks, Brian. My husband and I enjoyed working with you.

Positive Clary
(5 reviews)
On May 30, 2014, Clary Lewisburg, PA (Zone 6b) wrote:

Bought one tree and one shrub in Spring of 2014. Both were healthy and properly shaped; both have transplanted beautifully. Good communication and packing. Recommended.

Positive JetGal
(17 reviews)
On May 19, 2014, JetGal Sugar Grove, IL wrote:

Posted on June 23, 2011, updated May 19, 2014
WOW, is all I can say for my first time ordering from Sooner Plant Farm. I found their website while in search for a certain variety of Japanese Maple & I was just amazed at their offerings!

Needless to say, I placed a pretty substantial order, and am not sorry I did. Their customer service, plant health on arrival, the size of the plant material, and great attention & care to packing plants was amazing. Hats off to you folks!!!!!

I do 80% of my plant ordering from on-line nurseries & am so glad I found your website. Fall is right around the corner ......

For those who haven't ordered from Sooner Plant Farm, I highly doubt you will be disappointed!!!


On May 19th, 2014, JetGal added the following:

I always try to order early from the "SPF" folks to ensure I'll get the plants that I want, so I placed my order at the end of February. Colin called me on 5/14/14 to let me know that they just realized a Japanese Maple I ordered was not available & truly apologized for the mishap. I was like, no problem ... that happens & I asked him what's the chance I can substitute some other plants in place of the maple, which he did without a problem & apologized again and said my order would be shipped that day & I should receive on 5/16/14.

I received my order on 5/16/14 just as Colin said I should. Once again, I couldn't be happier with the plants they once again sent me (including the substitutions). The care these folks take in packing the plants is so very much appreciated & worth every penny!

Brian & Colin have always been so friendly & accommodating when I've spoken to them on the phone, plus the plants I've received from them over the past few years have never been short of just awesome.

Thanks again Sooner Plant Farm for making another on-line experience superior from start to finish!!!
Positive BlackDogKurt
(24 reviews)
On May 19, 2014, BlackDogKurt Seymour, CT wrote:

Posted on April 17, 2013, updated May 19, 2014
Posted on May 4, 2009, updated April 17, 2013
I placed an order with Sooner Plant Farm this year and was completely satisfied. They had several trees and shrubs that I was not able to find elsewhere and the prices were very good. Everything arrived as promised and on time and all but one in fine condition. The only exception was a single plant that had gotten damaged in shipping when part of the box got crushed. The customer service rep who I emailed responded almost immediately saying they would be sending me a replacement plant right away. Two thumbs up!


On April 17th, 2013, BlackDogKurt added the following:

I ordered several more trees and perennials last year and this year, and as always, everything I ordered from Sooner Plant Farm arrived in good condition and just as expected.
On May 19th, 2014, BlackDogKurt added the following:

I continue to be a very satisfied customer of Sooner Plant Farm. I order from them regularly and have yet to have any problem at all with them. They have a wonderfully great variety of plants (flowers, trees, shrubs and more) to choose from, everything is shipped either promptly or when I request shipment, and everything I have bought has arrived in excellent condition and has thrived in our gardens.
Positive VanGarden
(4 reviews)
On May 14, 2014, VanGarden Thibodaux, LA (Zone 9a) wrote:

Posted on March 13, 2014, updated May 14, 2014
Brian and staff are very friendly and helpful.
I placed my first order on March 7, 2014 for a Blueberry & Rasberry Smoothie Althea..a.k.a. Rose of Sharon.
I received my plants in excellent condition on March 12th.
That's very very fast service.
The plants were very healthy, bushy & nice size. The leaves were beginning to show on tips of the branches. I took pictures of the package and plants upon arrival. When I have the time, i will add the photos to my blog.
I give this company an A+ rating.


On May 14th, 2014, VanGarden added the following:

I ordered 2 more times from sooner.
The Stokes asters were so big and lush.
Fastest mail order company.
Very please with their plants and service.
Positive deweyduo
(2 reviews)
On Apr 29, 2014, deweyduo Haslet, TX wrote:

I had a very excellent experience with this company. I placed a small order of strawberries, but they arrived FAST, in great condition, and have already started to sprout with new growth less than a week later. I would most definitely order from this company again. Their prices were very reasonable, too!

Positive 67red1
(2 reviews)
On Apr 21, 2014, 67red1 Porterville, CA wrote:

Ordered 8 plants and received one that I did not order, but was
sent in error for one that I did order. Sent e-mail on Saturday and was told that they would send the original plant and I can keep the one sent by mistake. Within a week I had my plant!!!!!!! Colin, thank you. Your company deserves their 5 star rating. Best customer service I have experienced.

Positive nosopradio
(8 reviews)
On Nov 13, 2013, nosopradio Syosset, NY wrote:

In October of this year, I ordered 2 Abelia Kaleidoscope shrubs. I received 2 beautiful, extremely well-packaged shrubs that were in excellent condition.
I would highly-recommend this company. It is obvious that they really care about their products.

Positive Hawk259
(1 review)
On Nov 5, 2013, Hawk259 Saxonburg, PA wrote:

Posted on November 1, 2013, updated November 5, 2013
am not new to landscaping/tree planting/gardening. I have many trees and shrubs on my property that I have personally planted over the years that thrive year in and year out. Regarding Sooner Plant Farm, I purchased two Fire Dragon Shantung Maple Trees from them last fall at a perfect time for planting in PA. The day they arrived, I planted them immediately. The trees appeared dry, but shipping from Oklahoma, I assumed this to be normal. I fertilized, watered, mulched around the base, etc...everything the instructions called for and also how I have planted trees for years. The leaves began falling off shortly thereafter, but due to the time of year, all my other maples were losing their leaves for the fall, so I thought nothing of it. All appeared in order, so there was no visible reason for concern.

Winter came and went and soon spring was upon us. All my other trees leafed out as expected, but nothing but bare little trunks and brittle little limbs on my Fire Dragon Maple Trees that I had been so excited to see grow. It was clear to me this spring that these two new trees most likely did not survive the winter, but I left them in the ground, hoping against hope that they just took longer to leaf out, perhaps. I waited months to notify Sooner Plant Farm in hopes that the trees would show some sign of life. After all, I knew I had done everything possible to ensure these trees would get off to a great start.

Eventually, I faced grim reality and I contacted Brian with Sooner Plant Farm. I advised him of the situation, knowing I had not purchased the insurance, but believing that, due to the circumstances of my situation, the amount invested in the trees, and the inexplicable likely death of the trees with no other logical explanation, perhaps he would replace them or atleast offer a significant discount on two replacement trees, as these trees never even "got off the ground." Wrong answer. Brian was professional about it, but covered himself and his company by pointing out the unpurchased guarantee on my trees and added that I had not contacted him within something like 48 hours after receipt of the trees to notify him of any problems. How could I? Whatever the problem was with these trees, it was not visible in such a short time frame. Bottom line is that I got two "duds" for trees....it happens and I see both perspectives...both from his side as business owner and obviously from my side as an unhappy customer. I admit I am biased, but as they say "the customer is always right." The amount spent on these trees is significant to most people, myself included. In the business world, typically when a consumer spends any amount on a product, if that product does not function correctly or at all, as in this case, the company that sold it offers a refund or replacement. Guarantees such as Sooner's or extended warranties only apply if the product did function and functioned in some capacity beyond the original manufacturer's warranty before failing. That is not the case in this situation...the trees never grew. I guess there is no exception for when the changing seasons mask a problem with two dead Sooner trees.

I am a repeat customer with Sooner. I have handed over a sizeable amount of money to buy trees from them instead of other companies over the years. In hindsight, perhaps that was an error in my judgement. Loyalty means nothing to some. I will say this...other trees I have bought elsewhere are some of my best performers and I have not sustained losses such as I now have with Sooner Plant Farm. As stated earlier, I have purchased trees from Sooner in the past with varying degrees of success, as I have other maple trees that have done well, but have had Royal Frost Birches die on me inexplicably...all from Sooner Plant Farm. As far as the Fire Dragon Shantung Maples, I invested a substantial amount of money (I believe the amount to be somewhere between $300-$400) for the two trees. I did not purchase this guarantee from Sooner, as I believed my purchase was a safe one considering their reputation on this site, the time of year being ripe for planting new trees, plus I am used to many other companies offering 6 months to 1 year guarantees on their plants that doesn't typically cost me any additional money beyond the actual cost of the plant/tree. Sooner's prices on trees are competitive, but their shipping costs are high, so it becomes a tough pill to swallow once you add up cost of trees, coupled with high shipping costs, then offering a guarantee on their plants as an additional charge. The guarantee should be included in the cost of the trees, in my opinion.

I guess my purpose in this email is to warn folks that not every plant coming from Sooner will survive and, in fact, my percentage of living Sooner trees has diminished significantly. Also, not every business decision they make is with their customers' best interests in mind. Apparently, they are ok with keeping your money and not making sure you have healthy plants/trees. Customer satisfaction drives a successful business. Perhaps Brian and Sooner Plant Farm will reconsider circumstances such as this in the future and realize that everything is not "black and white"...often times there are gray areas in a situation that may dictate deviating from their firm, yet not practical, rules governing their guarantees. Brian...your website trumpets that Sooner Plant Farm is all about the customer, with "top 5" awards and Sooner Guarantee medals splashed all over your website...so please honor it. This is a quote directly from your "about us" section...."Because we are experienced growers, we can stand behind every plant we sell and are committed to your satisfaction." If you want to make it right, I can still send you pictures of both trees as proof. I apologize for the negative review, but I feel at this point as if Sooner Plant Farm has left me no alternative.


On November 5th, 2013, Hawk259 changed the rating from negative to positive and added the following:

I owe it to Sooner Plant Farm to let the folks who benefit from this website by reading these reviews know that there are companies that share our common passion for gardening and landscaping and these companies like Sooner Plant Farm have the courage to run a business in this current economy and try to turn a profit while dealing with a deck stacked against them as business owners, only to have consumers like me that expect a lot for their dollar and, if not provided that, can sometimes get a little whiny and long-winded (see my review above). Sooner Plant Farm has convinced me that they are indeed a company that values it's customers and their perceptions of the company image. I believe that as soon as Brian was notified of the negative comment I originally left, he started working on how to fix this situation that may very well have been out of his or my control from the beginning. Yet he did make it right, even though he didn't have to. I admire that...it becomes more and more rare by the day. So Brian, I wish all the best to you and your company. May you have tremendous success with all Sooner Plant Farm's business endeavors...because we, who love everything about landscaping and trees and plants and gardens, need people like you. Thanks for making it right. I can safely say that I will continue to do business with Sooner Plant Farm in the future.
On Nov 5, 2013, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:

"On Nov 2, 2013 1:35 PM, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:

As always we are thankful for customer feedback. We are reviewing the circumstances regarding this issue and will be responding on Monday, hopefully to the customers satisfaction. Brian 10-02-13


On Nov 5, 2013 10:03 AM, Sooner Plant Farm (Shop Smarter Shop Sooner) added:

Sooner Plant Farm is dedicated to the satisfaction of its customers. We appreciate the feedback our customers share, it gives us the opportunity to review our policies and procedures. Mr. Hawks comments have inspired us to redesign our plant guarantee. As a consumer myself, I donít like to feel cheated, unfortunately that seems to be the status quo for most companies. We are better than that, and want our customers to know we do stand behind our plants and customer service. I have made attempts to contact Mr. Hawk, and look forward to rectifying this matter with him.

Brian
"


Positive BrisbaneAnne
(24 reviews)
On Oct 21, 2013, BrisbaneAnne Brisbane, CA (Zone 10b) wrote:

I ordered 2 bushes (Dwarf Forthergilla and Scotch Broom "Lena") from them. It took 7 days to get to my house. I was a little worried about the condition they'll be in when they arrive. They got here today and look fine. Yeah! Thank you.

Positive riv
(4 reviews)
On Sep 10, 2013, riv Pine Grove, CA wrote:

i have ordered helleborus and japanese maples from Sooner. they are all doing well and i'm very happy with this company. they offer an amazing range of plants and have a huge selection. they offer plants i've never seen anywhere else that are truly unique.

they have a notify system for plants not in stock and two of the plants i ordered were on my notify list. this is a very helpful tool. their representatives are courteous, but more importantly, their plants are beautiful.

you can pick a shipping date, too, something i don't remember ever seeing before. one maple came during the hottest month we have in my area and the next maple i scheduled to come in october, when the weather is more conducive to plants being shipped across country in a hot train/truck for days. that is also a very convenient tool.

very happy with Sooner and intend to do much business with them in the future. after dealing with other companies whose quality of plants and customer service has declined radically, Sooner is a blessing, indeed.

Positive daffy1a
(4 reviews)
On Jul 18, 2013, daffy1a Highland, IL wrote:

The winterberries arrived quickly, well packaged, extremely healthy and were much larger than I expected. Great experience. Thanks, Sooner.

Positive tsabatini
(2 reviews)
On Jul 15, 2013, tsabatini Palisades, NY wrote:

Absolutely outstanding on every count:
Enormous selection
Superior (more than superior) customer service
Great packaging and tracking
Superb communications
AND WONDERFUL HEALTHY PLANTS
It simply doesn't get better

Positive emmaex
(4 reviews)
On Jul 6, 2013, emmaex Bordelonville, LA wrote:

On December 14 2012 I ordered 4 Dazzle Me Pink Dwarf Crapemyrtles. I planted these on January 24 2013. I could not be more pleased with the performance of these plants. They are approximately one foot tall with no less than a dozen blooming flower heads on each. There are more buds not open yet. I had no expectation of these plants blooming six months after planting let alone so profusely. I recommend this company to any gardener and will definitely be ordering again in the future.

Positive dennyboy34
(14 reviews)
On Jun 20, 2013, dennyboy34 Yonkers, NY wrote:

Posted on April 16, 2012, updated June 20, 2013
Posted on July 9, 2010, updated April 16, 2012
Ordered a Dynamite Crapemyrtle. No significant issues. Tree arrived well packed and healthy. Would use again.


On April 16th, 2012, dennyboy34 added the following:

Ordered two Castle Spire Hollies. Quick shipment and was provided with an order tracking email as well. Plants were healthy and probably the best packaged I've seen from a mail order nursery.
On June 20th, 2013, dennyboy34 added the following:

Ordered two additional Castle Spire Hollies....a little pricey, but same good results.
Positive Marilynbeth
(33 reviews)
On Jun 17, 2013, Marilynbeth Hebron, KY wrote:

Posted on June 19, 2011, updated June 17, 2013
I ordered last year for the first time and was very pleased with my order that was a one gallon pot of Salvia that I couldn't find anywhere else.

I'll be ordering again from them.


On June 17th, 2013, Marilynbeth added the following:

This year I ordered 2 Agastache plants and am very happy with them! They are healthy and growing great!
Positive b_schr
(3 reviews)
On Jun 14, 2013, b_schr Wayne, NE (Zone 4b) wrote:

I've never shopped Sooners before. A Cornhusker here :-) but did this year looking for something that one of my regulars messed up on. Sooners are terrific. The plant stock was first class; communications great; shipping prompt and quick. I was impressed by the size of the vine, the care that had been taken of it before it was ever sold. I was also impressed with the root development. Packaging and shipping were the best I've seen in a long time. Thanks!

Positive Coralville
(1 review)
On Jun 3, 2013, Coralville Joliet, IL wrote:

Great experience with Sooner Plant farm. The maple I planted a month ago has grown a foot since I planted it. I attribute it to the smart pot. They make a HUGE difference. No circling roots and the tree got established and started growing right away. Can't wait to see how much it will have grown by the end of the season. Happy customer.

Positive Cinnamon31
(3 reviews)
On Jun 1, 2013, Cinnamon31 Broken Arrow, OK (Zone 6b) wrote:

We are very impressed by the customer service & trees we received from Sooner Plant Farm. We ordered two crape myrtles that were perfectly packaged, healthy & an incredible size. The myrtles are growing beautifully.

Brian was very helpful & quickly responded to our e-mail which was appreciated.

Thank you very much! :)

Positive Rollandh
(13 reviews)
On Jun 1, 2013, Rollandh Wilmington, NC wrote:

I have ordered twice from Sooner Plant Farm. I have used them as a sort of online nursery of last resort simply because they are located 1000+ miles away and I have tried to minimize the effects of transport exigencies that could be detrimental to the health of the plant. And by "last resort" I mean I am so desirous of getting a certain plant(s) and they are the closest supplier to me I am willing to use them to satisfy this desire. They seem like a large business compared to others I've used, but this doesn't reflect negatively on their performance. Response time is immediate with an automated email acknowledging your order. Subsequent emails arrive over the next couple of days advising you when the order will be shipped. I would guess that the total turnaround time from order to receipt is about ten days, and that includes about 3 full days in transit..

The plants I've ordered are two types of viburnum carlesii and two types of viburnum carlcephelum. They usually have a selection of sizes available but I think in my cases all were only available in trade gallons. The condition of the plants has been just fine, even after 3 days in a box. No damage from transport. I immediately planted them and they have all adapted to their new homes just fine. The price per plant was $16.95 so not a problem. I have no doubt that I will select this nursery for future purchases when the need arises, a most dependable source of good plants.

Positive sueherrick
(3 reviews)
On May 20, 2013, sueherrick Banner, IL (Zone 5a) wrote:

I absolutly love Sooner Plant Farm! I was able to find the Dawn Redwoods for very good prices and when the trees arrived they were great. Very healthy, good looking trees!

They were package very well, instruction for planting were easy to understand, and Sooner also included a fertilizer packet for each tree and instructions how to use the packets.

I can find nothing negative to say about this wonderful nursery/company.

I have told several people about Sooner Plant Farm and they have looked at their website and are looking forward to ordering from Sooner. They have all been quite impressed too.

I will certainly be ordering more items from Sooner Plant Farm.

Positive Gully
(14 reviews)
On May 17, 2013, Gully Ellicott City, MD wrote:

Posted on May 3, 2013, updated May 17, 2013
My beautiful Pocomoke crape myrtle just arrived. Fantastic size and packaged very well. Delivered at the time promised. Very impressed with this company.


On May 17th, 2013, Gully added the following:

Received my second order from Sooner Plant Farm today. A huge smokebush packaged perfectly and in the peak of health. Very, very impressed!
Positive bookreader451
(11 reviews)
On May 17, 2013, bookreader451 Troy, NY (Zone 5b) wrote:

I ordered an Old Yella Hibiscus for delivery in May and I came home from work one day in March and the plant was on my porch. I contacted the company and told them I couldn't leave the plant outside because it was too cold, much less plant in frozen ground. They told me they would reship the plant in May, I received it yesterday and it is fabulous.

I will definitely order again because of the quality and customer service

Positive Gardeningman
(5 reviews)
On Apr 15, 2013, Gardeningman Kingman, KS wrote:

Posted on June 12, 2012, updated April 15, 2013
Posted on April 19, 2012, updated June 12, 2012
Posted on January 3, 2012, updated April 19, 2012
Posted on August 2, 2011, updated January 3, 2012
Sooner Plant Farm is probably the best online nursery I have ever dealt with. Their employees are always very informative and helpful over the phone and through e-mail. They have the best website I have ever seen for a nursery. They also have an enormous selection of plants and trees to choose from, which are very healthy. In fact, they have a much wider selection than my local nurseries do.
I have only one complaint: the shipping and handeling. It is extremely expensive. I was going to order a sawtooth oak for $49.99. The s&h cost more than the tree and extended warranty together. This is the only reason I chose not to order from them. The trees at the local nurseries near me are a bit more expensive, but when you add the s&h that Sooner Plant Farm charges it is much less expensive to shop at my local nurseries.


On January 3rd, 2012, Gardeningman added the following:

I just placed an order with Sooner Plant Farm for a Weigela 'Wine & Roses' and a Bleeding Heart 'Gold Heart.' I have done A LOT of research, and I have found that EVERY online nursery has expensive shipping, but actually Sooner Plant Farm is less, because they ship larger plants for near the same shipping costs as their competitors who ship smaller plants. Sooner Plant Farm as awesome customer service. Brian was terrific. I will be back later in May to post a comment about the plants, themselves.
On April 19th, 2012, Gardeningman added the following:

Yesterday I received the 6 Weigela 'Wine & Roses' and the 1 Ninebark 'Summer Wine' I purchased from Sooner Plant Farms. I am extremely impressed with this company. The order was shipped on Wednesday, and I received it the next day. The plants were in excellent condition. They were package very carefully with barely any breakage on the smaller branches. There was no wilting, no sign of disease, and the roots were in great shape. In fact, the plants looked like I picked them up from the nursery myself. I will definitely be using Sooner Plant Farms again and recommending them to all of my friends.
On June 12th, 2012, Gardeningman added the following:

Itís been almost two months since I planted the Weigela 'Wine & Roses' and the Ninebark 'Summer Wine'. They are all doing very well. The Weigelas developed a little bit of scorch at the tips of the leaves, but I expected that since they are adjusting to the pretty harsh climate that I placed them in, (full southern sun and reflected heat from the house.) But they are growing pretty fast, their foliage is getting darker, and they are flowering again. The Ninebark is doing fabulous. It gets sun until approximately 2:00 and then it starts getting shade.
I can't say enough good things about Sooner Plant Farm. The next time I order from them (and there WILL BE a next time), I hope to take a road trip with the family to their nursery and pick up the plants after we do a little bit of sightseeing.

On April 15th, 2013, Gardeningman added the following:

It's been a full growing season since I purchased my Ninebark 'Summer Wine' and Weigela 'Wine & Roses' shrubs. The Ninebark is doing wonderful in afternoon shade and has already begun to leaf out all over. The Weigelas are getting there... I planted the Weigelas on the south side of my house in full scorching heat, because everyone told me to do so, even my local nursery owner. Well, those Weigelas scorched like crazy. It looks like five of them are sprouting back from the roots, and will be moving them to afternoon shade in a couple of weeks. But the reason why any of them survived at all was because Sooner Plant Farm made sure they sent me extremely healthy shrubs. This is a great Christian company with a great product, and Brian and his crew are always helpful.
Positive Jcmeinster
(4 reviews)
On Apr 9, 2013, Jcmeinster Conroe, TX wrote:

Positive +
Is worth it to pay an extra penny so You can have a well rooted , healthy big size plant !
One day they called me : Is it ok to send you a smaller tree 24" to 32 " ? We know You pay for a 34" to 44" (or bigger) . I answered : Well ... I really care about the caliper and the root system the most , being few inches shorter and same species , I'll be happy .
I received a nice healthy well branched tree as usual !
I will order my trees from them , all the trees I bought are beautiful and doesn't take long to stablished . Some of them are flowering size even when you think you'll get blooms next years or so .
Note : order early because inventory doesn't last long , specially during spring . Happy gardening !

Positive cerealkiller
(5 reviews)
On Apr 4, 2013, cerealkiller Ramtown, NJ wrote:

Posted on April 4, 2013, updated April 4, 2013
Tree received was so well packaged I think I could have stepped on the box and it would have not bent. Needed a box cutter to get it out it was so well-packaged. Shipping container could not have been better. Item in excellent condition. Would order again. Dave's "30" is a great resource. I have ordered a number of items from the "30" and have not been disappointed so far.


On April 4th, 2013, cerealkiller added the following:

Howell, NJ
Positive MDSA
(2 reviews)
On Apr 1, 2013, MDSA Alexandria, LA wrote:

Plants were in superb condition when received! This is quite possibly the best Internet/mail order plant company that I have ever used. I have never received such healthy and large plants come to me in the mail. Five stars!!

Positive jerry59
(1 review)
On Sep 28, 2012, jerry59 DESHA, AR wrote:

sooner plant farm is an OUTSTANDING FARM for the plants u want, very healthy and fresh plants, will do business with them again far down the road, best part is they ship midweek here to me in OK and i receive them either thursday or friday, NO COMPLAINTS, ALWAYS a helpful breathing person on the phone when I call was a pleasent surprise when I found them on the website, after doing business with other Major Nursery, and comparing the plants and the prices, well lets just say u pay for what u get!! the lilacs and crape myrtle i have ordered were very healthy plants!!.

Positive icebird28
(11 reviews)
On Sep 13, 2012, icebird28 Coppell, TX (Zone 8a) wrote:

I got to hand it to these people. I ordered 3 Blue Moon Wisteria and I had my doubts on how they were going to make it to me without damage. Also, considering I'm in Dallas and they're in Oklahoma the shipping was super quick. Despite the UPS man not being so gentle with these things, I just unpacked them and WOW!. The packing was excellent, boxes were excellent (however getting the brass staples out were a pain), but that's great. I can't wait for these to show their vigor and spread out and grow. The plants are in excellent condition and more stems than the wisteria I bought at one of our more expensive nurseries. Also, if you want a great variety of plants, Sooner has it and when I had questions, I got very friendly replies. I will order some of the weirder things I want for my front flower beds instead of the bushes everyone else has on my street. Thank you SOONER!

Positive gladLD
(1 review)
On Aug 3, 2012, gladLD Carbondale, IL (Zone 6a) wrote:

We ordered and received 10 bushes from Sooner Plant Farm in good shape and everything got off to a good start. And what I would especially like to note was their prompt and very reasonable response to a concern we expressed.

A "Royal Red" Butterfly Bush did not match the picture in the on-line catalog. And while it may have been slightly more red than most purple Butterfly Bushes, it was essentially purple. We had intentionally wanted to order something not purple as we already had one. They agreed it was a bit misleading (they did not name the plant), and granted our request to a 1/2 credit for next year.

What was most important to me for the future is that they are also discontinuing stocking it. That speaks to integrity and gives me confidence for next year, as we'll likely order more that just another Butterfly Bush from them.

Positive pdcouch2
(1 review)
On Aug 1, 2012, pdcouch2 Noonday, TX wrote:

Sooner Plant Farm is one of the best. I ordered 16 dwarf gallon crepe myrtle from them on Monday. The nursery called me about the shipment. Also they emailed me when the order was shipped with a UPS tracking number. Delivery was very rapid, and the plants arrived in excellent condition, just two days after I ordered them. I removed them from the containers and planted them on the day of receipt. The roots were well-formed and I expect the plants will grow and do well. A WORD OF CAUTION: When ordering plants in the summer months, plant them on receipt, and make sure you do not break the ball of dirt the plant is in. Cut the plastic container away from the ball of dirt and carefully lift the ball of dirt out and place it in the hole. If you break the ball of dirt, the plant may not live. At any rate, the plants were in good condition, and were as advertised. I will order from this company again if I have a special need.

Positive worrall235
(4 reviews)
On Jul 26, 2012, worrall235 New Braintree, MA wrote:

This is an incredible company. I ordered a Crapemyrtle Hopi on-line and they kept me informed during every step. They even e-mailed me what day it was scheduled to be shipped. I wasn't sure what to expect but the 3 gal Crapemyrtle is beautiful - lush and very healthy. Thanks. We'll definitely order again.

Positive BvrCtyGardener
(9 reviews)
On Jul 15, 2012, BvrCtyGardener Monaca, PA wrote:

I do a lot of mail order business with several companies. This is the first time I've ordered from Sooner. Not only were they extremely helpful on the phone, but they managed to get my order thru a brief window of 70's temps in the middle of a heat wave. I received the most beautifully full heuchera "Georgia Peach" and heucherella "Kimono"! Unlike box store plants which I sometimes suspect were "growth-hormoned" to rootless fullness, Sooners plants are now withstanding the worst 90 temps and rainless weeks I've seen in Western PA in many years. And they're thriving with minimal watering.
Thanks, Sooner Plant Farm! I'll be back this fall.

Positive ksteve
(2 reviews)
On Jul 1, 2012, ksteve Baldwin City, KS wrote:

Posted on May 31, 2012, updated July 1, 2012
Awesome plants. Delivered the day projected. 1 gal plants hit my navel planted, removed a plethora of berries to be sure it will put it's energy into growing first, no root girdling only healthy roots looking for soil.On planting I see what I'd thought would take 5 years of waiting! Theresa checked availability and took my order. As they were the last two I wondered what I'd get but these far, far exceeded my expectations. I'm already planning another order.


On July 1st, 2012, ksteve added the following:

What incredible vigor! Not only are these plants healthily leafing and branching out more they are blooming again!!
Positive lprnana
(2 reviews)
On Jun 24, 2012, lprnana Atlanta, GA wrote:

Beautifully packaged and great looking plants that have done very well in my garden in the month since I planted them. Highly recommended.

Positive juliep127
(6 reviews)
On Jun 11, 2012, juliep127 Louisville, KY wrote:

My plants coneflowers arrived healthy and nicely packed. They did an awesome job!!!!

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