| Negative | tindallk
(1 review) | On May 28, 2009, tindallk Grinnell, IA wrote: In Fall 2008 I placed and received an order for several grasses and Sedum. The Sedum are doing well but the majority of the grasses did not survive. When I contacted Sooner Plant Farms to discuss replacement, adjustment, I was told that they were not willing to do anything since they felt there was something with the conditions of my site. Since they were not even willing to provide some kind of an alternate solution, I will not be ordering from them in the future.
On May 28, 2009, Sooner Plant Farm (home of Imagine Backyard Trees®) responded with: "On May 28, 2009 5:26 PM, Sooner Plant Farm (home of Imagine Backyard Trees®) responded with: I reviewed this order carefully and came to the conclusion that nothing on our side could have caused all of 3 different varieties of grasses to die, other than being planted in late September in Iowa, at the shipping request of the customer as stated on their order. We do replace plants if there is any possibility that we could be responsible, and we are always fair and give the customer the benefit of doubt. In this case the customer never reported any problems with the plants until now 8 months later, in my opinion I believe the plants never had time to become establish before winter set in. Even though these plants are hardy in the customer’s zone, planting too late in the season can be a winter survival problem for any plants in any location.
We completely stand behind our products but cannot be responsible for every type of plant loss no matter what the cause.
Respectfully
Brian
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