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Comments regarding Fast-Growing-Trees (formerly Empress Tree Nurseries, Paulownia Supply &

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129 positives
3 neutrals
37 negatives


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Positive marlycem
(1 review)
On Nov 12, 2015, marlycem Charlotte, TN wrote:

I am not going to lie, I was very nervous about ordering $1500.00 worth of trees on line but I am so glad I did. Fast-Growing-Trees is amazing. From my first phone call to my last, my customer service rep, Gena, was professional, courteous, and knowledgeable about anything I asked her! I ordered 33 Nellie Stevens Holly bushes and not only did they arrive in two days but the trees were absolutely gorgeous. We realized there was an "opportunity" with my order and I want everyone to know that this company made it right!!!! I have never seen customer service like this...At its finest. All they cared about was making me happy. WHO DOES THAT? Fast-gorwing-trees does. I cannot say enough good things about this company. I wish EVERY company operated the way this one does. They truly believe the customer is boss and will do everything to make their customers #1. I will be ordering my fruit trees from Ms. Gena next year. If you are nervous about buying trees online...DON'T BE! Order from Fast-growing-trees and you will be as happy as I am!!! Don't take this review lightly, I am a hard customer to please and expect good customer service. This company exceeded my expectations and went above and beyond to make me happy. I cannot recommend them enough. I love this company!!! Thank you for reading my review!

Positive vkumar1610
(1 review)
On Aug 24, 2015, vkumar1610 Frisco, TX wrote:

I liked the wide choice available at the Fast Growing Trees web site. Ordered three trees, but because of the weekend, the shipping took an extra couple of days, resulting in the plants being in ill condition on arrival in 100 F temperature in Texas. I took photos and shared the information with FGT. They had no hesitation in approving another shipment of the trees - outside the one year warranty, which I also bought. Its wonderful to do business with a company that stands behind its products. They have suggested that in future it is better to place orders on Monday, so that shipment can arrive the destination without delay.

Positive jwinders
(1 review)
On Aug 12, 2015, jwinders Ramona, OK wrote:

I have ordered several trees (little gem magnolias) as I am creating a hedge. I ordered 9 trees and all but one has lived. The one that didn't live has been replaced 3 times! This was due to something in the soil not the trees. However, FGTs was awesome and replaced 2 of the 3 trees that died without blinking an eye. I would recommend them and have been amazed at their fast courteous service.

Positive harvey21143
(2 reviews)
On Aug 9, 2015, harvey21143 Brooklyn, NY wrote:

sent beautiful healthy tree and fast delivery

Positive mavasu
(1 review)
On Jul 15, 2015, mavasu Madison, CT wrote:

Ordered 4 small thujas.Came very well wrapped with plastic bag around pot and stem.Soil very moist almost wet.Branches all intact speedy shipment.Very pleased.

Positive gardenkarma
(9 reviews)
On Jul 3, 2015, gardenkarma Allston, MA wrote:

My confession is that I only ordered from this company to be contrary. On principle, I don't like to support a garden company that misleads its customer into thinking that gardening is an instantly gratifying endeavour. It shouldn't ever be considered as such.

That aside, I can't actually leave a complaint (even though my Fast Growing Trees are growing just as slowly as they ought to) because, despite this "nursery" being a fulfilment operation that doesn't grow its own product, the darn trees are alive and well. You win this time, FGT.

Positive kfries48
(1 review)
On Jun 24, 2015, kfries48 Austin, TX wrote:

Posted on June 22, 2015, updated June 24, 2015
I recently ordered a 5-6 ft. Stella Cherry tree and a 5-6 foot Blenheim apricot. The cherry tree was in great shape, however the apricot tree was in poor condition and had extensive insect damage throughout the leaves. I contacted customer service immediately. I\'m an experienced gardener and have ordered many trees before and have never been sent a tree in this condition. I paid $70 for this tree and only ordered from FGT because I felt confident I would receive a more developed tree in great shape. Sadly this was not the case at all. I would have never purchased a heavily insect damaged tree in this condition...especially for $70! When I reported the issue to FGT I was told that the tree was fine and that this was purely cosmetic. They made no effort to rectify the situation at all. We shall see if the tree will grow, however I paid a premium price for a healthy tree and certainly did not receive that.

On June 24th, 2015, kfries48 changed the rating from negative to positive and added the following:

UPDATE: I received another email from customer service apologizing for the condition of the apricot tree I received and was offered a refund for the damaged tree. I appreciate and respect their efforts to do the right thing in this situation.
Positive MHPermaculture
(1 review)
On Jun 9, 2015, MHPermaculture Tulsa, OK wrote:

Posted on June 8, 2015, updated June 9, 2015
I plant a lot of trees and shrubs for clients. I ordered a Riverbirch, American Elm, and two Peach trees from Fast Growing Trees. It was my first time ordering from them and chose them based on the good reviews of their peach trees which come branched and more developed than the unbranched whips I usually buy.

#1: One Peach tree leafed out and the other did not. Fast Growing Trees sent me a replacement Peach quickly but it was a small whip with newly-sprouted branches. It is also a dwarf instead of a semi dwarf. This replacement seems to be in good health; however, it defeats the entire purpose of my ordering from them- to plant older, branched fruit trees. I appreciate a replacement tree being sent to me quickly, I\'m just not happy with the fact that it is much smaller than what I payed for.

#2: The American Elm was $50 but was only a 3\' tree, including the roots. I was disappointed that such a small tree was sent to me. It also did not leaf out. They gave me a store credit for $50, but I would have rather had a refund.

The other Peach and the Riverbirch are doing fine.

Their customer service made the situation a little better, but overall I was not pleased with the experience. I dont feel like I got my money\'s worth. I\'m not crazy about their *\"50% off everything today only\" except it\'s every day* marketing pitch either. I have had better experiences (quality and prices) with other nurseries so I will stick with them.

On June 9th, 2015, MHPermaculture changed the rating from negative to positive and added the following:

*Update 6/9/15*

Fast Growing Trees got back to me quickly and refunded the parts of the order I requested. From what I experienced they have excellent customer service. I would probably consider buying from them again since they are so willing to work with their customers to make sure they are happy. Thanks Fast Growing Trees!
Positive elroble
(1 review)
On Jun 5, 2015, elroble Springfield, VA wrote:

Dealing with Fast Growing Trees has been a very pleasant experience for my family. They responded quickly and effectively. Some of the trees I ordered got messed up during transportation. I still planted them, but did not grow as expected. I reported this anomaly and FGT did not hesitate to send me the tree replacements right away.
I am going to be a permanent client of FGT and will spread the word to my contacts also.
Thank you for a great client service.
Rene Fonseca

Positive HM2015
(6 reviews)
On May 28, 2015, HM2015 Bristow, VA wrote:

Posted on May 28, 2015, updated May 28, 2015
Posted on April 12, 2015, updated May 28, 2015
Posted on April 10, 2015, updated April 12, 2015
I purchased approximately 10-12 trees a few weeks ago. The service and delivery were very fast, and for the most part, I was happy with the trees. However, my Glen Mango tree promptly turned brown, as did my ice cream banana tree. Also, I was supposed to receive a mature 5-6, well branched quince tree, and what I received was a 5-6 foot whip, with absolutely no branches whatsoever, a complete disappointment as the reason I ordered from FGT was the marketing of \\\\\\\"quick fruiting, or fruiting in the first season,\\\\\\\" prominently written on all their pages. I had also ordered a 4-in-one apple tree, but was sent two 4-in-one cherries. They did send an apple tree, and customer service was friendly. I am disappointed in the mango and banana trees, and hope the make it. However, I am more disturbed by the immature quince tree I was sent for $65 versus the \\\\\\\"well-branched, more mature\\\\\\\" tree I had expected based on their literature.

I purchased the one year warranty on all the trees, thus can get a replacement for the above, I suppose. But, it is disappointing, as quince happens to be one of my favorite fruits.

I will change the review if I have any difficulties, or if my trees regroup and grow back.

On April 12th, 2015, HM2015 added the following:

I have to say I am very, pleasantly, surprised by FGT\\\'s customer service!!!! They followed up with me the very next day after this post to explain that my quince tree looked like it was 2-years old, and should branch out in the next year. They also offered to replace the tree if it has not branched out.

I am still disappointed that I didn\\\'t get a more mature tree, because I thought I was purchasing one several years old, but the customer service is delightful. Such a pleasure to deal with people like this!!!

Congratulations on having such a wonderful and proactive team, FGT!!!!

On May 28th, 2015, HM2015 changed the rating from neutral to positive and added the following:

I am changing my rating to positive,,as mentioned earlier. FGT\'s staff have been amazing in terms of their courtesy, professionalism and helpfulness!!!

The staff have replaced the mango tree, which unfortunately never turned green again. They sent an extra nectarine tree, because the the three-in-one fruit cocktail only had two fruits grafted.They replaced a fig tree which never came out of dormancy. And, they are going to replace the quince tree, which, alas, succumbed to cedar rust.

Each time I called, the staff was truly professional, courteous, and were sincere in their desire to help. I forget the names of the customer service reps for the most part, but remember Amber, Jaime (?), Shaina ?) all of whom we\'re amazing. But, ALL of their staff has been amazing in their assistance and sincere desire to make the client happy. All my other trees are doing beautifully and they all broke dormancy and are lovely to look at.

My 4-in-1 apple tree unfortunately developed cedar rust on two of the grafts, which I pruned back, and hope they will grow back again. My peaches have peaches!!!!!! Yum!!!!!!!!!

If you all need good-sized, mature trees, you can\'t go wrong with FGT and Willis Orchards, another orchard from where I ordered more mature trees.

My first time with fruit trees, and I have gone crazy because of the fabulous trees from these two places, and the customer service rep and attention to client needs.

I know I sound effusive, but I have a consulting business, and am always trying to preach the importance of customer service and client satisfaction.

FGT- you have a client for life!!! I will always recommend your services.

Thank you!

Bristow, VA
On May 28th, 2015, HM2015 added the following:

I am changing my rating to positive,,as mentioned earlier. FGT's staff have been amazing in terms of their courtesy, professionalism and helpfulness!!!

The staff have replaced the mango tree, which unfortunately never turned green again. They sent an extra nectarine tree, because the the three-in-one fruit cocktail only had two fruits grafted.They replaced a fig tree which never came out of dormancy. And, they are going to replace the quince tree, which, alas, succumbed to cedar rust.

Each time I called, the staff was truly professional, courteous, and were sincere in their desire to help. I forget the names of the customer service reps for the most part, but remember Amber, Jaime (?), Shaina ?) all of whom we're amazing. But, ALL of their staff has been amazing in their assistance and sincere desire to make the client happy. All my other trees are doing beautifully and they all broke dormancy and are lovely to look at.

My 4-in-1 apple tree unfortunately developed cedar rust on two of the grafts, which I pruned back, and hope they will grow back again. My peaches have peaches!!!!!! Yum!!!!!!!!!

If you all need good-sized, mature trees, you can't go wrong with FGT and Willis Orchards, another orchard from where I ordered more mature trees.

My first time with fruit trees, and I have gone crazy because of the fabulous trees from these two places, and the customer service rep and attention to client needs.

I know I sound effusive, but I have a consulting business, and am always trying to preach the importance of customer service and client satisfaction.

FGT- you have a client for life!!! I will always recommend your services.

Thank you!

Bristow, VA
Positive EffieH
(4 reviews)
On May 16, 2015, EffieH Amston, CT (Zone 6b) wrote:

Posted on May 15, 2015, updated May 16, 2015
I ordered a maple tree on May 9th and paid with PayPal. I received a confirmation from PayPal with my order number. Their web site says that they ship most trees within 24 hours and that they will email you a shipping confirmation. After several days I realized I hadn\'t received any confirmation from Fast Growing Trees at all. PayPal had given me an order number on their confirmation, so when I checked my order status online at the FGT web site, it said \"no order was found.\" On May 11th I emailed them to see what was going on. No response to my email. On May 13th I called them and was put on hold, told I was the 15th caller and had to wait 15 minutes. After being on hold 15 minutes, I was finally connected to a customer service rep named \"Elvis\" (I really don\'t think that was his real name) who asked me what my order number was. I explained that I didn\'t have an order number because I never received a confirmation. I gave him the number PayPal had given me and he said \"there is no order by that number.\" No duh. I had a PayPal confirmation -- I paid them $103 for a tree. He said, \"I\'ll have to go talk to my manager,\" and put me on hold for another five minutes. Five minutes later, he came back and said \"we located your order, we had to MANUALLY enter it into the system and it should ship tomorrow.\" I asked him if I would get a confirmation email and he said \"yes.\" On May 14th I finally received a response to my email, and it said \"we can\'t find an order from May, 9th. But you do have an order from May 13th.\" I responded and explained what happened and asked them if my order had shipped or if I had a confirmation number at least. No response again. Here it is May 15th, no confirmation, no shipping confirmation, no tree. I\'ll give them a few more days, but then I\'m going to have a file a dispute at PayPal to get my money back. Right now I\'m really not happy, I don\'t like paying money out and getting no confirmation and being ignored. IF I get a tree or at a minimum some kind of confirmation from the company I\'ll come back and update this review.

On May 16th, 2015, EffieH changed the rating from negative to positive and added the following:

UPDATE: Well my tree showed up the next day after my negative review, so I have to totally change it now. The tree is absolutely GORGEOUS -- it way exceeds my expectations! The packing was phenomenal, the tree was totally protected in the packaging but extremely easy to remove from the box and plant. The dirt in the pot was still nice and moist and the tree had all it's leaves. I had just been out shopping for shade trees locally with absolutely no luck at all, it's really hard to find shade trees at nurseries, they are mostly all ornamental. And when I got home the October Glory tree was waiting on the front porch! Except for the glitch with my order and having to call to have it manually entered, and not receiving any kind of confirmations, this was an excellent experience and I will definitely shop with them again. I bought the additional insurance and after reading all the reviews here, I'm sure I will be happy with my purchase.
Positive docgipe
(6 reviews)
On Apr 30, 2015, docgipe NORTH CENTRAL, PA (Zone 5a) wrote:

I'm 79 years young. I just received my Pyracantha in three gallon pots. I have never received nicer stock at any price from any other source. Packing was the best I ever witnessed. I ordered on the 27th of April and received the order on the 29th. This is far better than I expected because no other firm has held up to a will ship tomorrow claim. You did! Thank you. I bought a little larger thus paid a little more. I am sure glad I did. Everything about this order is right up there earning the words excellent to perfect.

Positive ARClose
(1 review)
On Apr 27, 2015, ARClose Bradenton, FL wrote:

I ordered three trees from "fast growing trees" two came from their nursery and were perfect, another came from another nursery and was broken. I contacted fast growing trees about this and after I sent photos of the damaged tree I received a new one so quickly.

Positive dmtazzy
(1 review)
On Apr 24, 2015, dmtazzy Alto, TX wrote:

I ordered 2 rabbiteye blueberry bushes 2-3 ft tall. When I received the shipment I was surprised at how healthy they were. They were potted and full of green leaves and even lots of berries. I did call to ask a question about them and spoke with Elvis. He was just a real joy and I will order again soon and will recommend this company to my friends and family. Happy customer!

Positive mpurwin
(1 review)
On Apr 22, 2015, mpurwin Wayland, MI wrote:

I recently received 4 beautiful Eastern Red Cedar trees to plant as a wind/privacy screen from I ordered the 2-3' plants as they were available and in my price range, and all four were just over 3' in height. I didn't really inspect them much more than that and proceeded to plant. The next day I noticed one of the Leaders on one of the trees had snapped. I took pics and sent to FGT, explaining it had already been planted and was unsure if it was received/shipped that way. Kim in customer service helped me determine if the snap was going to hinder the growth of the tree by sending articles/links to review. I decided I wanted a replacement tree and said I was willing to pay for it...they sent me a replacement free of charge. I have read positive reviews of theirs from people that have purchased dozens of trees if not a hundred trees. I only purchased 4 and was treated like a VIP. They have earned a loyal customer in me!

Positive Shihtzumama1
(1 review)
On Apr 10, 2015, Shihtzumama1 Waxhaw, NC (Zone 7a) wrote:

Posted on April 9, 2015, updated April 10, 2015
I purchased a Fuyu Persimmon from last May (2014). They are nearby, so my husband picked it up. It had a few leaves but never really took off. I gave it a great planting hole and watered diligently. By the end of August, all of the leaves had fallen off. I read some reviews from growers who said it would bounce back. It didn\'t. Now it\'s April 2015 and the tree has no new growth. I know that they break dormancy late, but the scraped bark is brown. I\'m pretty sure it\'s dead. I have emailed the company twice and have not gotten a response. Since most reputable nurseries guarantee their plants for 1 year, I thought they may respond and replace the tree. But, my neighbor told me that you have to buy their insurance in order to have the tree replaced. I have never heard of such a thing, and I did not buy the insurance. Money down the drain I guess.

On April 10th, 2015, Shihtzumama1 changed the rating from negative to positive and added the following:

NOTE: The company contacted me today and offered to allow me to pay the plant insurance now, retroactive to when I purchased the Persimmon. This would give me a credit towards another tree or plant. I'm happy. Since they reached out to me, I am changing my rating to positive. A poster on gardenweb stated that if any fruit tree is just gonna mysteriously die the first year, it's the persimmon. So I'm just chaulking it up to a mystery death. At the time of purchase, the tree was healthy. I also purchased a blackberry and it is doing great.
Positive Chelsearose
(1 review)
On Apr 9, 2015, Chelsearose Absecon, NJ wrote:

This is my first time buying from this company. I bought 2 kwanza cherry trees. Shipping was extremely fast! They were bare root trees and I planted them according to the instructions included. That was about 1 week ago. I'am happy to report they both are sprouting up and down the stems new growth. I buy plants/trees online and or from catalogs every year. I felt confident enought that I have another order in for a Mohave Pyracantha.

Positive rob348
(1 review)
On Mar 18, 2015, rob348 Cincinnati, OH wrote:

I purchased two 3' holly shrubs from Fast Growing Trees last October. I was skeptical of ordering plants online, but I was impressed when they arrived. They were packaged and shipped in a secure fashion that prevented any damage to the plants. The shrubs looked great (far better than any selection at the local nurseries) and arrived ready to put in the ground with detailed instructions for planting and long term care.

After a long winter season ending with several inches of rain on top of melting snow, the plant's leaves started to brown from over watering. I was concerned when I noticed this, and sent a question back to them to verify my suspicion. They quickly responded within a few hours and confirmed from the pictures I sent along with the request that it was in fact from the amount of water they received. The shrubs are already bouncing back and looking great again.

I wouldn't hesitate to purchase from Fast Growing Trees in the future. Thank you for a great experience, and a friendly customer service team.

Positive politod
(1 review)
On Mar 12, 2015, politod Prairieville, LA wrote:

Purchasing live plants on the internet can be... well, let's just say a little like gambling. You are taking the risk that the plant you will receive is healthy, can withstand being shipped, will be shipped in the proper container and during the proper climate, etc. It takes a lot of trust to hit the "confirm purchase button."

First let me say that I have ordered several trees from over several years and have had numerous success stories! Unfortunately, just recently, I had one tree not make it. I promptly contacted them through their website, sent pictures, and true to their website, I was contacted within the two business days. Their customer service rep (Amber) looked diligently at the pictures I sent her, gave me advice on how to spruce up one of my trees, and then confirmed that the other one would most likely not rebound. She explained that a replacement would be sent at no cost, not only quickly, but also taking into account the day the tree would be shipped so as to minimize the amount of time the tree would be stressed from shipping. This is customer service at its finest!

While you never want to lose a tree in transit, I could not possibly think of a company handling this any better. I think the key is document any concerns early and let them know if you even think there may be an issue. That way it's in your file and they can always go back and look.

I will definitely continue to be a loyal customer to, as for me, it's not a gamble to hit the purchase button.... I know I'm in good hands!

Positive Javerezii
(3 reviews)
On Feb 28, 2015, Javerezii Lady Lake, FL wrote:

F-G-T send me some quality trees. The price was a little more then others I looked at but their reviews were good so I paid the extra. The trees were a little small, but they were of excellent quality.

Positive robti
(1 review)
On Feb 11, 2015, robti Cranberry Twp, PA wrote:

I ordered an olive and a lemon tree. Both arrived well packaged in a short time. I replanted them into the ordered planters and used the recommended soil. Both trees have been placed in my 4 season room, which has radiant floor heating for the winter. At first the olive tree started shedding leaves. I contacted Fast Growing Trees and they responded swiftly, asked for pictures and then asked me to perform a "scratch" test on the trunk. The test showed that the tree is alive and probably just under stress. I was assured that should the tree not recover I would get a replacement. No need for replacement - just 2 weeks alter I saw the first new leaves developing. But then the lemon tree started shedding leaves while developing many buds which bloom. Contacted Fast Growing Trees and they again answered promptly. Assured me that this could be a normal reaction during the blooming process.
All around I am very happy with the service provided and can highly recommend this company!

Positive catherinemccarr
(1 review)
On Jan 26, 2015, catherinemccarr Boston, MA wrote:

Bought a 2-3 year old Meyer Lemon Tree. It arrived on the coldest day of the year here in the Northeast. After a few days, many of the leaves curled up and shriveled and dropped off. The ones that were left turned spotty yellow! I panicked, and called FGT Customer Service (at least four times). EACH TIME they gave me solid information as to what to do, how to repot a new tree (mine will be mostly inside) how to fertilize, what kind of sun exposure, and advice on trimming off old leaves and any damaged branches. And generally being encouraging that my tree would survive! Within a week, the tree was putting out new leaves and now it's literally covered with new leaves and shoots. Customer Service is superb. I would do business again with this company.

Positive shipimo
(1 review)
On Jan 21, 2015, shipimo Englishtown, NJ wrote:

I have to begin saying that this was my first time buying a tree online. I placed my order over the phone. The customer service was great. 3 days after I recieved my tree. Unfortunately, the delivery company left my tree outside my garage door when the temperature outside was 15F. as you all can imagen, the tree got frozen. I call the company trying to figure it out, why the delivery person seeing that the box says big and clear LIVE PLANT, didnt knock the door and instead, just left it out. The Representative who took my phone call was very understanding and gave me a replacement tree. As a new customer, I truly appreciate the way everything was handle. I will order more trees in the future with this amazing company!

Positive raisedoncoffee
(1 review)
On Nov 5, 2014, raisedoncoffee Goleta, CA wrote:

I've been wanting to get some citrus trees now that I live in Santa Barbara where the weather is perfect year round. I googled around and Fast Growing Trees was one of the first links that popped up. I ordered one Meyer Lemon and one Clementine tree. When they arrived, I got 2 Lemon trees instead. I emailed them promptly and Jackie from FGT's customer service team was extremely kind and helpful. She told me she'd have a clementine tree in the mail for me asap. While I was initially kinda bummed that I didn't get what I ordered. The customer service was awesome and I was able to give the extra lemon tree to a very happy friend. Overall I was very happy with both the trees and the service from FGT and will recommend them to anybody. Happy planting!

Positive sammieyo
(1 review)
On Oct 28, 2014, sammieyo Sikeston, MO wrote:

just received my tree order of 11 fruit trees the 5-6 ft ones and i was amazed at the quality of the trees . they are outstanding , packaging was great , so pleased , i have just placed my second order today . they are pricey, but i believe that you get what you pay for., and i am very pleased

Positive lscott4413
(5 reviews)
On Oct 13, 2014, lscott4413 Port Angeles, WA wrote:

Ordered a 3-4 foot Rising Sun Redbud at a half-price sale. The tree arrived after a 4 day trip (from east coast to west!) in very good condition, full crown, leafed out about 4 feet high with a 3/4 inch diameter stem. It was packed very securely and arrived with no damage. Shipping costs were incredibly low. Could not be more satisfied.

Positive waterwitcherkat
(1 review)
On Oct 4, 2014, waterwitcherkat Fort Collins, CO wrote:

I ordered a satsuma in June and impressed with the quality of the tree. It was small but in very good shape. It is now October and the tree is healthy and sending out lots of flowers.

As a side note, I was surfing fast growing site a day after I ordered this tree and noticed that it was on sale for half price. I called and the person who answered was very nice and gave me the sale price. Excellent tree and service. I will be back if I need more plants.

Positive kipomou
(1 review)
On Sep 25, 2014, kipomou Columbus, GA wrote:

I ordered 2 Citrus plants and both were damaged (broken main stem) on delivery. I took a picture and emailed it to the Empress Tree Nurseries (Fast Growing Trees), and I had a prompt reply by Jennifer. No questions asked, she sent a replacement within 4 business days. Excellent service. I will buy again from this company.

Positive Jenniferabc123
(1 review)
On Sep 13, 2014, Jenniferabc123 Wantagh, NY wrote:

The shrubs that I purchased {2 gardenias,1 holly, and 1 Little Gem Magnolia} were in outstanding condition, ---like a picture in a catalog---arrived in a timely manner, and were very generous- and appropriate in size.

Positive andyro
(1 review)
On Sep 9, 2014, andyro Southwick, MA wrote:

These guys are great. I have ordered some evergreens from them. They arrived in good condition and as described.
Unfortunately some of them did not survived. I have purchased a warranty from them and when I made the claim they honored it and send me a coupon to use to replace my trees. Their service was great and quick. Janine helped me out and she was great.
Will shop there again.

Positive javabeans2
(1 review)
On Aug 29, 2014, javabeans2 Springfield, MA wrote:

I ordered a Yoshino cherry tree two days ago, after much hesitation after reading so many negative reviews of Fast Growing Trees. I did see that they're associated with Brighter Blooms, whose ratings have been trending up, so I went ahead and placed my order of one tree. I have a very old computer which got wonky on me as soon as I placed my order, and I was unable to get my order number. I never received an email from Fast Growing Trees confirming my order, but my credit card was charged. I emailed the company to ask if there was any way to track the order, but I haven't received a response. What I DID receive yesterday was a 5-6 foot well packed, leafed out cherry tree! It was potted, and packed very securely and doesn't look the least bit stressed, the medium was damp but not wet, the tree was secured with cardboard and the tree stake was stapled tightly but not one staple was in the tree, they were all carefully stapled to the green plant plastic or wires. I will say this little tree has some bug holes in the leaves, and it is planted too deeply into the container, but I can remedy that when I plant it. So I'm very happy with my purchase, and to top it off, the delivery man was friendly and outgoing.

Positive mcginthy
(1 review)
On Aug 22, 2014, mcginthy Kerrville, TX wrote:

I ordered a tree from this company and when it arrived, the top was broken. I notified them immediately. I had some trouble with the customer service site, and it wouldn't let me add the requested pictures. They responded very quickly and let me know they were shipping me a replacement tree. they did ask if I could send the pictures when I could. The fact that they trusted that I was telling the truth, and shipped me the tree says a lot to me. The second tree arrived safely. I would gladly recommend this company to my friends, and plan to use their services again.

Positive docchance
(1 review)
On Aug 18, 2014, docchance Albuquerque, NM wrote:

I was invited to let you know about any problems there might be with my order. Well, it arrived late yesterday, and Id rather let you know that I am thrilled with it! I have purchased plants by mail before (including a Royal Empress tree for another home), but never have they exceeded my expectations until now. The trees were well packed, arrived travel weary but healthy and completely intact, and are happily awaiting their new homes in my ever-expanding garden. Thank you so much!

Positive speaton60
(1 review)
On Aug 13, 2014, speaton60 Conroe, TX wrote:

I've made several orders from"Fast growing Trees" and love their trees. My mango tree has gown over two and a half feet this summer since receiving it. Shipping is fast, they're well packed, all questions have been answered quickly, and any problems taken care of with ease. I've made four orders now and will confidently make more orders in the future if I can find a spot in my yard for any more. My husband calls my yard the "Garden of Eaton"

Positive tom_pixel
(5 reviews)
On Jul 29, 2014, tom_pixel Asheville, NC wrote:

Approx 2 years ago , ordered a Frost Proof Gardenia ,came well packed and looked healthy . For yr and half , it sat just like I received it - dormant looking never any new growth .
I called Fast Growin Trees after the yr and half , sorry time on warranty has run out

So, this past spring , ordered another one + extra warranty
Again it came in due time, healthy looking and packed well, but it sat dormant , leaves started turning yellow , so check with FGT and was told about the soil conditions, so started adding Epsom salts and some Iron . Then I read up more about the bush and how finicky it was . All the yellow leaves dropped off [ alot of them ] and some stems were turning brown / dying back . I took Pict of Bush and e mailed it to the company and was sent a refund in the form of a company coupon to use later . Plants arrived looking good, packed well but I've had NO luck with the Gardenia ...te
PS wasn't aware of their other name "Empress Nursery "

Positive pllmerrell
(1 review)
On Jul 24, 2014, pllmerrell Provo, UT wrote:

I have had a supreme experience involving every transaction with Fast Growing Trees for years. Every tree that I have ordered from them has been grown in an environment that has produced very healthy trees. Each tree has been wonderfully healthy and beautifully leafed out when shipped. The crown of each tree is very full and mature when I have received it, not just a dormant stick with roots surrounded with dry newspaper in a plastic bag. In fact, the design and engineering of their boxes is specific to the tree, complete with the container filled with the original soil they were grown in, and very carefully placed inside the shipping box and sent via FedEx. However, they will never ship a tree to an area that would involve the tree staying in a shipping hub over the weekend. Instead, they ship on a Monday, so the tree will arrive as quickly as possible to avoid undue stress to the plant system. That way, when the box is opened and you lift out an absolutely beautiful tree, you could feel confident enough to put it in the foyer of your home immediately. Of course, you may want to transplant it into a more commodious planter, if that is your choice. The trees have always been full, luxurious, healthy and visually stunning right out of the box. I will ALWAYS order from Fast Growing Trees whenever I choose to grow a plant that I know will bring many years of satisfaction for a job well done and will enhance the beauty of my landscape as well as the value of my home.

Positive jrogerg
(1 review)
On Jul 17, 2014, jrogerg Zephyrhills, FL wrote:

Everything went well with the initial purchase. The Avocado Tree arrived on the day it was supposed to, and had been packed well so it travelled well.

I bought the planting kit as well as the tree and that was good except that the amount of compost suplied was not enough to fill the pot supplied, no problem, I had some on hand.

The tree as lived up to the name 'fast growing trees' as it has developed wonderfully having added about 8" in height since May

Very happy with the service, responsiveness, and the product

Great job

Positive CTOBrien
(1 review)
On Jun 16, 2014, CTOBrien Manville, RI wrote:

I began ordering from Fast Growing within the past two months. I've ordered quite a few trees/schrubs and really couldn't be happier with the service. I have had two problems which are to be expected at times utilizing this type of delivery method. I had a Canadian Hemlock die and they took care of it immediately after I emailed them a photo. The other issue was with a 4 in 1 apple tree that arrived with an 8" break in a leader branch. I emailed them, received a response from "Kim" and she replaced the tree without my even asking. I'm a novice and was only inquiring about the trees production as it ages in my email at the time. The last emails are as follows:

JUN 13, 2014 | 11:09AM EDT
Good Morning Mr. OBrien,

I have also gone ahead and issued you a replacement for your 4-in-1 Apple tree. My sincere apologies that you have received it in that condition. Please go ahead and plant it and hopefully new growth will push through. I delayed your shipment for June 16, next Monday. FedEx doesn't ship to residential on Sunday or Monday so to avoid your trees sitting in their warehouse over the weekend I feel this is the best solution so you receive your trees in the best possible condition.

JUN 16, 2014 | 11:09AM EDT
Good Morning Mr. OBrien,

You are very welcome and thank you very much for your patience and understanding regarding the process. I truly hope that you receive your replacement in the best condition. If you have any further concerns going forward do not hesitate to contact us, best of luck!

We appreciate your kind words and are thankful we were able to help you with your order. As a company, we work to achieve positive responses from any customer service and sales interactions...."

Anyway, great overall experiences, and because of the service, I would continue ordering from them even if I were to find slightly lower prices elsewhere.

Positive fluffyburgersni
(1 review)
On Jun 12, 2014, fluffyburgersni North Wantagh, NY wrote:

I can't believe how awesome this company is!! I got some great service and they helped me more than they'll ever know, went through hurricane sandy, so to finally get some relief with great service and the nicest people, I'm forever greatful! I recommend them to everyone!

Wantagh New York

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