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Comments regarding Fast-Growing-Trees (formerly Empress Tree Nurseries, Paulownia Supply & fastgrowingtree.com)

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136 positives
4 neutrals
38 negatives

Comments:

RatingAuthorContent
Neutral HM2015
(8 reviews)
On May 12, 2016, HM2015 Bristow, VA wrote:

Posted on May 13, 2016, updated May 13, 2016
Posted on May 5, 2016, updated May 13, 2016
Posted on May 28, 2015, updated May 5, 2016
Posted on May 28, 2015, updated May 28, 2015
Posted on April 12, 2015, updated May 28, 2015
Posted on April 10, 2015, updated April 12, 2015
I purchased approximately 10-12 trees a few weeks ago. The service and delivery were very fast, and for the most part, I was happy with the trees. However, my Glen Mango tree promptly turned brown, as did my ice cream banana tree. Also, I was supposed to receive a mature 5-6, well branched quince tree, and what I received was a 5-6 foot whip, with absolutely no branches whatsoever, a complete disappointment as the reason I ordered from FGT was the marketing of \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"quick fruiting, or fruiting in the first season,\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" prominently written on all their pages. I had also ordered a 4-in-one apple tree, but was sent two 4-in-one cherries. They did send an apple tree, and customer service was friendly. I am disappointed in the mango and banana trees, and hope the make it. However, I am more disturbed by the immature quince tree I was sent for $65 versus the \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"well-branched, more mature\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" tree I had expected based on their literature.

I purchased the one year warranty on all the trees, thus can get a replacement for the above, I suppose. But, it is disappointing, as quince happens to be one of my favorite fruits.

I will change the review if I have any difficulties, or if my trees regroup and grow back.


On April 12th, 2015, HM2015 added the following:

I have to say I am very, pleasantly, surprised by FGT\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s customer service!!!! They followed up with me the very next day after this post to explain that my quince tree looked like it was 2-years old, and should branch out in the next year. They also offered to replace the tree if it has not branched out.

I am still disappointed that I didn\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t get a more mature tree, because I thought I was purchasing one several years old, but the customer service is delightful. Such a pleasure to deal with people like this!!!

Congratulations on having such a wonderful and proactive team, FGT!!!!

On May 28th, 2015, HM2015 changed the rating from neutral to positive and added the following:

I am changing my rating to positive,,as mentioned earlier. FGT\\\\\\\\\\\\\\\'s staff have been amazing in terms of their courtesy, professionalism and helpfulness!!!

The staff have replaced the mango tree, which unfortunately never turned green again. They sent an extra nectarine tree, because the the three-in-one fruit cocktail only had two fruits grafted.They replaced a fig tree which never came out of dormancy. And, they are going to replace the quince tree, which, alas, succumbed to cedar rust.

Each time I called, the staff was truly professional, courteous, and were sincere in their desire to help. I forget the names of the customer service reps for the most part, but remember Amber, Jaime (?), Shaina ?) all of whom we\\\\\\\\\\\\\\\'re amazing. But, ALL of their staff has been amazing in their assistance and sincere desire to make the client happy. All my other trees are doing beautifully and they all broke dormancy and are lovely to look at.

My 4-in-1 apple tree unfortunately developed cedar rust on two of the grafts, which I pruned back, and hope they will grow back again. My peaches have peaches!!!!!! Yum!!!!!!!!!

If you all need good-sized, mature trees, you can\\\\\\\\\\\\\\\'t go wrong with FGT and Willis Orchards, another orchard from where I ordered more mature trees.

My first time with fruit trees, and I have gone crazy because of the fabulous trees from these two places, and the customer service rep and attention to client needs.

I know I sound effusive, but I have a consulting business, and am always trying to preach the importance of customer service and client satisfaction.

FGT- you have a client for life!!! I will always recommend your services.

Thank you!

Hatice
Bristow, VA
On May 28th, 2015, HM2015 added the following:

I am changing my rating to positive,,as mentioned earlier. FGT\\\\\\\'s staff have been amazing in terms of their courtesy, professionalism and helpfulness!!!

The staff have replaced the mango tree, which unfortunately never turned green again. They sent an extra nectarine tree, because the the three-in-one fruit cocktail only had two fruits grafted.They replaced a fig tree which never came out of dormancy. And, they are going to replace the quince tree, which, alas, succumbed to cedar rust.

Each time I called, the staff was truly professional, courteous, and were sincere in their desire to help. I forget the names of the customer service reps for the most part, but remember Amber, Jaime (?), Shaina ?) all of whom we\\\\\\\'re amazing. But, ALL of their staff has been amazing in their assistance and sincere desire to make the client happy. All my other trees are doing beautifully and they all broke dormancy and are lovely to look at.

My 4-in-1 apple tree unfortunately developed cedar rust on two of the grafts, which I pruned back, and hope they will grow back again. My peaches have peaches!!!!!! Yum!!!!!!!!!

If you all need good-sized, mature trees, you can\\\\\\\'t go wrong with FGT and Willis Orchards, another orchard from where I ordered more mature trees.

My first time with fruit trees, and I have gone crazy because of the fabulous trees from these two places, and the customer service rep and attention to client needs.

I know I sound effusive, but I have a consulting business, and am always trying to preach the importance of customer service and client satisfaction.

FGT- you have a client for life!!! I will always recommend your services.

Thank you!

Hatice
Bristow, VA
On May 5th, 2016, HM2015 added the following:

I am writing to add further detail to my original reviews. First, the customer service with FGs is amazing. I have never had any issues when I have called, the staff have been pleasant, knowledgeable and proactive. And, they provide fantastic service!

My citrus trees died, so I needed to get them replaced. Despite the fact that it was past the warranty period, Tonya went ahead and issued me a credit. For my mango tree, too. Then, I had forgotten that I needed to get my quince tree replaced, because last year, the tree had gotten rust disease. I had completely forgotten about the quince, and when I called in today, Alicia promptly ordered another one and will be sending a replacement tomorrow.

Thank you, FGT! You all rock!!! I am telling all my friends. :) and, in fact,,promised my ten-year old niece that I am going to buy her some trees, so we can \\\"garden\\\" together!

Hatice


On May 12th, 2016, HM2015 changed the rating from positive to neutral and added the following:

I am downgrading to neutral. I received the replacement Meyer and eureka lemon trees. These trees were $80 and $90 respectively. I was supposed to get mature trees ready to fruit, and I received two thin trunked, twiggy trees, just barely developing branches, which need to be pruned, leaving the trees essentially one badic branch. When I called to complain. I was told that they sold the trees by height, and if they were at least three feet, then I was sent what was described. Ah, no, when I read that these trees are mature trees and give fruit the first year or season, I expect mature trees, not thin, spindly stemmed one or one in half year old trees. I was told to give the trees a chance. Okay, I repotted them and am giving them a chance. We will see. If they don\'t grow significantly nor produce flowers or fruit, I am downgrading to negative.

In addition, I still have never received my \"mature\" quince tree, and now I understand they will not get it in. They said they will give me a store credit.
On May 12th, 2016, HM2015 added the following:

I am downgrading to neutral. I received the replacement Meyer and eureka lemon trees. These trees were $80 and $90 respectively. I was supposed to get mature trees ready to fruit, and I received two thin trunked, twiggy trees, just barely developing branches, which need to be pruned, leaving the trees essentially one badic branch. When I called to complain. I was told that they sold the trees by height, and if they were at least three feet, then I was sent what was described. Ah, no, when I read that these trees are mature trees and give fruit the first year or season, I expect mature trees, not thin, spindly stemmed one or one in half year old trees. I was told to give the trees a chance. Okay, I repotted them and am giving them a chance. We will see. If they don't grow significantly nor produce flowers or fruit, I am downgrading to negative.

In addition, I still have never received my "mature" quince tree, and now I understand they will not get it in. They said they will give me a store credit.
Neutral meixue
(4 reviews)
On Jul 8, 2014, meixue Alameda, CA wrote:

Posted on June 13, 2014, updated July 8, 2014
I ordered 3 plants on June 8th. I received two of the trees today June 13, Friday.

I'm a bit dissapointed in the sizes of the plants that I received.

1) The miracle fruit is in a 3 gallon pot and only 23 inches tall. Not very bushy, It was on sale for $50. However still, I thought the plant should have been bushier and more well established at the hefty $50 price tag. If I had paid the original $100 (99.95) price for this plant then I would be irate!

2) Camelia Sinensis (tea plant) in 1 gallon pot: I paid $27.48 for this plant. This tree arrived sickly and is a horrible shape. It is bent to the left on a crooked stem. It is very sparse and not full at all. It is 17 inches tall. If I had paid the original $54.95 for this plant I would again be very very upset.

3) I am still awating the arrival of the Hardy Chicago fig tree from them. I am expecting the worst already based on my current experience with the two plants that I have already received.

June 13: I contacted the seller through their website today and am awaiting their response.

I am hoping for an appropriate resolution to the poor quality and size of these plants. I will see if i can attach a picture of the Camelia Sinensis (tea tree) for this posting but it doesn't look like that is an option. If anyone wants to see a picture of the plant I received email me and I'll send it to you.


On July 8th, 2014, meixue changed the rating from negative to neutral and added the following:

I did receive an email as well as a call from someone at FGT's after I emailed them with my concerns.

- The company was willing to rectify the situation immediately. I appreciated that someone actually called me to follow up on the issue. Although I did not call them back they still immediately followed up with a resolution email.

I requested that they follow up with their Nursery staff to assure that the issues I encountered are mitigated in the future by other buyers/customers.


On Jul 8, 2014, Fast-Growing-Trees (formerly Empress Tree Nurseries, Paulownia Supply & fastgrowingtree.com) responded with:

"On Jul 1, 2014 9:51 AM, Empress Tree Nurseries (aka Fast Growing Trees, Paulownia Supply & fastgrowingtree.com) responded with:

The customer service manager reached out to the customer in reference to her concerns regarding her order. We believe we came to a fair resolution with the customer in regards to her concerns and the customer seems satisfied and appreciative of our actions. "


Neutral CAGirl
(1 review)
On Jun 17, 2013, CAGirl Novato, CA wrote:

Posted on April 29, 2013, updated June 17, 2013
I placed an order as a Memorial Gift and received email confirmation that the tree was shipped last Monday. Checking with the recipient, the tree was not received. I emailed twice and called several times but no one would respond. This morning I finally got through to someone who now informs me that the tree I want is on backorder and they have NO IDEA when it will be available! REALLY??!!! No one could call or email me to let me know this? On top of it all, I then contacted Brighter Blooms and they DO have the trees (not 4' but still) and would ship it out asap. I asked, specifically, if this company was related in any way to "Fast Growing Trees.com" and was told NO. So.... I have cancelled that order as well. A LIE ON TOP OF HORRIBLE CUSTOMER SERVICE. Do Not order anything from this company unless you are prepared to stay on top of them and micro-manage your order. Even then, it does not seem that you will receiv a truthful answer.


On June 17th, 2013, CAGirl changed the rating from negative to neutral and added the following:

The company has contacted me regarding their poor customer service and have provided me with a refund. This did not alleviate my wasted time but they get points for following up, at last.
Neutral TreeScam
(1 review)
On Dec 20, 2010, TreeScam Prospect Heights, IL wrote:

Posted on December 19, 2010, updated December 20, 2010
Posted on December 17, 2010, updated December 19, 2010
Sorry to say, but the websites and the company run by the Zboch family:

Fast-Growing-Trees.com
FastGrowingTree.com
Evergreen-Trees.com
ThujaGiant.com
PaulowniaSupply.com

among others are fraud. They do totally false advertising (they promise a tree 5 feet tall and you get a 2 feet branch etc.). They are the most dishonest company I've ever dealt with; if you have a complaint they just ignore it and continue scamming other unsuspected customers at the same time.

I've described my whole experience here: http://www.poloniainfo.com/fast-growing-trees-scam.html. My first goal is to get my money back; but if I don't I will have to move heavens to make sure this company is closed down.


On December 19th, 2010, TreeScam added the following:

The link below appears not to work, here it is again:
http://www.poloniainfo.com/fast-growing-trees-scam.html
On December 20th, 2010, TreeScam changed the rating from negative to neutral and added the following:

Update: On Dec 20 the merchant has issued a 75% credit in the amount of $2,529.75 as described in their TOS (rating changed from Negative to Neutral). For now we still lost 25% of the paid amount + the shipment cost to return the plants but that's what one can expect when something doesn't go as one could have expected when buying trees online.


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