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Comments regarding Empress Tree Nurseries (aka Fast Growing Trees, Paulownia Supply &

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119 positives
4 neutrals
36 negatives


Neutral HM2015
(3 reviews)
On Apr 12, 2015, HM2015 Bristow, VA wrote:

Posted on April 10, 2015, updated April 12, 2015
I purchased approximately 10-12 trees a few weeks ago. The service and delivery were very fast, and for the most part, I was happy with the trees. However, my Glen Mango tree promptly turned brown, as did my ice cream banana tree. Also, I was supposed to receive a mature 5-6, well branched quince tree, and what I received was a 5-6 foot whip, with absolutely no branches whatsoever, a complete disappointment as the reason I ordered from FGT was the marketing of \"quick fruiting, or fruiting in the first season,\" prominently written on all their pages. I had also ordered a 4-in-one apple tree, but was sent two 4-in-one cherries. They did send an apple tree, and customer service was friendly. I am disappointed in the mango and banana trees, and hope the make it. However, I am more disturbed by the immature quince tree I was sent for $65 versus the \"well-branched, more mature\" tree I had expected based on their literature.

I purchased the one year warranty on all the trees, thus can get a replacement for the above, I suppose. But, it is disappointing, as quince happens to be one of my favorite fruits.

I will change the review if I have any difficulties, or if my trees regroup and grow back.

On April 12th, 2015, HM2015 added the following:

I have to say I am very, pleasantly, surprised by FGT's customer service!!!! They followed up with me the very next day after this post to explain that my quince tree looked like it was 2-years old, and should branch out in the next year. They also offered to replace the tree if it has not branched out.

I am still disappointed that I didn't get a more mature tree, because I thought I was purchasing one several years old, but the customer service is delightful. Such a pleasure to deal with people like this!!!

Congratulations on having such a wonderful and proactive team, FGT!!!!
Neutral meixue
(4 reviews)
On Jul 8, 2014, meixue Alameda, CA wrote:

Posted on June 13, 2014, updated July 8, 2014
I ordered 3 plants on June 8th. I received two of the trees today June 13, Friday.

I'm a bit dissapointed in the sizes of the plants that I received.

1) The miracle fruit is in a 3 gallon pot and only 23 inches tall. Not very bushy, It was on sale for $50. However still, I thought the plant should have been bushier and more well established at the hefty $50 price tag. If I had paid the original $100 (99.95) price for this plant then I would be irate!

2) Camelia Sinensis (tea plant) in 1 gallon pot: I paid $27.48 for this plant. This tree arrived sickly and is a horrible shape. It is bent to the left on a crooked stem. It is very sparse and not full at all. It is 17 inches tall. If I had paid the original $54.95 for this plant I would again be very very upset.

3) I am still awating the arrival of the Hardy Chicago fig tree from them. I am expecting the worst already based on my current experience with the two plants that I have already received.

June 13: I contacted the seller through their website today and am awaiting their response.

I am hoping for an appropriate resolution to the poor quality and size of these plants. I will see if i can attach a picture of the Camelia Sinensis (tea tree) for this posting but it doesn't look like that is an option. If anyone wants to see a picture of the plant I received email me and I'll send it to you.

On July 8th, 2014, meixue changed the rating from negative to neutral and added the following:

I did receive an email as well as a call from someone at FGT's after I emailed them with my concerns.

- The company was willing to rectify the situation immediately. I appreciated that someone actually called me to follow up on the issue. Although I did not call them back they still immediately followed up with a resolution email.

I requested that they follow up with their Nursery staff to assure that the issues I encountered are mitigated in the future by other buyers/customers.

On Jul 8, 2014, Empress Tree Nurseries (aka Fast Growing Trees, Paulownia Supply & responded with:

"On Jul 1, 2014 9:51 AM, Empress Tree Nurseries (aka Fast Growing Trees, Paulownia Supply & responded with:

The customer service manager reached out to the customer in reference to her concerns regarding her order. We believe we came to a fair resolution with the customer in regards to her concerns and the customer seems satisfied and appreciative of our actions. "

Neutral CAGirl
(1 review)
On Jun 17, 2013, CAGirl Novato, CA wrote:

Posted on April 29, 2013, updated June 17, 2013
I placed an order as a Memorial Gift and received email confirmation that the tree was shipped last Monday. Checking with the recipient, the tree was not received. I emailed twice and called several times but no one would respond. This morning I finally got through to someone who now informs me that the tree I want is on backorder and they have NO IDEA when it will be available! REALLY??!!! No one could call or email me to let me know this? On top of it all, I then contacted Brighter Blooms and they DO have the trees (not 4' but still) and would ship it out asap. I asked, specifically, if this company was related in any way to "Fast Growing" and was told NO. So.... I have cancelled that order as well. A LIE ON TOP OF HORRIBLE CUSTOMER SERVICE. Do Not order anything from this company unless you are prepared to stay on top of them and micro-manage your order. Even then, it does not seem that you will receiv a truthful answer.

On June 17th, 2013, CAGirl changed the rating from negative to neutral and added the following:

The company has contacted me regarding their poor customer service and have provided me with a refund. This did not alleviate my wasted time but they get points for following up, at last.
Neutral TreeScam
(1 review)
On Dec 20, 2010, TreeScam Prospect Heights, IL wrote:

Posted on December 19, 2010, updated December 20, 2010
Posted on December 17, 2010, updated December 19, 2010
Sorry to say, but the websites and the company run by the Zboch family:

among others are fraud. They do totally false advertising (they promise a tree 5 feet tall and you get a 2 feet branch etc.). They are the most dishonest company I've ever dealt with; if you have a complaint they just ignore it and continue scamming other unsuspected customers at the same time.

I've described my whole experience here: My first goal is to get my money back; but if I don't I will have to move heavens to make sure this company is closed down.

On December 19th, 2010, TreeScam added the following:

The link below appears not to work, here it is again:
On December 20th, 2010, TreeScam changed the rating from negative to neutral and added the following:

Update: On Dec 20 the merchant has issued a 75% credit in the amount of $2,529.75 as described in their TOS (rating changed from Negative to Neutral). For now we still lost 25% of the paid amount + the shipment cost to return the plants but that's what one can expect when something doesn't go as one could have expected when buying trees online.

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