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Comments regarding Empress Tree Nurseries (aka Fast Growing Trees, Paulownia Supply &

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You are viewing only neutral comments

  Feedback History and Summary  
81 positives
2 neutrals
33 negatives


Neutral CAGirl
(1 review)
On Jun 17, 2013, CAGirl Novato, CA wrote:

Posted on April 29, 2013, updated June 17, 2013
I placed an order as a Memorial Gift and received email confirmation that the tree was shipped last Monday. Checking with the recipient, the tree was not received. I emailed twice and called several times but no one would respond. This morning I finally got through to someone who now informs me that the tree I want is on backorder and they have NO IDEA when it will be available! REALLY??!!! No one could call or email me to let me know this? On top of it all, I then contacted Brighter Blooms and they DO have the trees (not 4' but still) and would ship it out asap. I asked, specifically, if this company was related in any way to "Fast Growing" and was told NO. So.... I have cancelled that order as well. A LIE ON TOP OF HORRIBLE CUSTOMER SERVICE. Do Not order anything from this company unless you are prepared to stay on top of them and micro-manage your order. Even then, it does not seem that you will receiv a truthful answer.

On June 17th, 2013, CAGirl changed the rating from negative to neutral and added the following:

The company has contacted me regarding their poor customer service and have provided me with a refund. This did not alleviate my wasted time but they get points for following up, at last.
Neutral TreeScam
(1 review)
On Dec 20, 2010, TreeScam Prospect Heights, IL wrote:

Posted on December 19, 2010, updated December 20, 2010
Posted on December 17, 2010, updated December 19, 2010
Sorry to say, but the websites and the company run by the Zboch family:

among others are fraud. They do totally false advertising (they promise a tree 5 feet tall and you get a 2 feet branch etc.). They are the most dishonest company I've ever dealt with; if you have a complaint they just ignore it and continue scamming other unsuspected customers at the same time.

I've described my whole experience here: My first goal is to get my money back; but if I don't I will have to move heavens to make sure this company is closed down.

On December 19th, 2010, TreeScam added the following:

The link below appears not to work, here it is again:
On December 20th, 2010, TreeScam changed the rating from negative to neutral and added the following:

Update: On Dec 20 the merchant has issued a 75% credit in the amount of $2,529.75 as described in their TOS (rating changed from Negative to Neutral). For now we still lost 25% of the paid amount + the shipment cost to return the plants but that's what one can expect when something doesn't go as one could have expected when buying trees online.

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