Comments regarding Fast-Growing-Trees (formerly Empress Tree Nurseries, Paulownia Supply & fastgrowingtree.com)Click here to return to Fast-Growing-Trees (formerly Empress Tree Nurseries, Paulownia Supply & fastgrowingtree.com)'s listing.
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|On Jul 8, 2014, meixue Alameda, CA wrote:
Posted on June 13, 2014, updated July 8, 2014
On July 8th, 2014, meixue changed the rating from negative to neutral and added the following:
I did receive an email as well as a call from someone at FGT's after I emailed them with my concerns.
- The company was willing to rectify the situation immediately. I appreciated that someone actually called me to follow up on the issue. Although I did not call them back they still immediately followed up with a resolution email.
I requested that they follow up with their Nursery staff to assure that the issues I encountered are mitigated in the future by other buyers/customers.
On Jul 8, 2014, Fast-Growing-Trees (formerly Empress Tree Nurseries, Paulownia Supply & fastgrowingtree.com) responded with:
"On Jul 1, 2014 9:51 AM, Empress Tree Nurseries (aka Fast Growing Trees, Paulownia Supply & fastgrowingtree.com) responded with:
The customer service manager reached out to the customer in reference to her concerns regarding her order. We believe we came to a fair resolution with the customer in regards to her concerns and the customer seems satisfied and appreciative of our actions. "
|On Jun 17, 2013, CAGirl Novato, CA wrote:
Posted on April 29, 2013, updated June 17, 2013
On June 17th, 2013, CAGirl changed the rating from negative to neutral and added the following:
The company has contacted me regarding their poor customer service and have provided me with a refund. This did not alleviate my wasted time but they get points for following up, at last.
|On Dec 20, 2010, TreeScam Prospect Heights, IL wrote:
Posted on December 19, 2010, updated December 20, 2010
On December 19th, 2010, TreeScam added the following:
The link below appears not to work, here it is again:
On December 20th, 2010, TreeScam changed the rating from negative to neutral and added the following:
Update: On Dec 20 the merchant has issued a 75% credit in the amount of $2,529.75 as described in their TOS (rating changed from Negative to Neutral). For now we still lost 25% of the paid amount + the shipment cost to return the plants but that's what one can expect when something doesn't go as one could have expected when buying trees online.