Comments regarding Jackson & PerkinsClick here to return to Jackson & Perkins's listing.
|On Nov 18, 2012, kdewey6804 Pittsburgh,
United States wrote:
I reviewed a product on Jackson & Perkins and gave it a negative review for quality and expediency. I posted it 3 times and it never showed up so I called customer support. I gave then all of the information re: my contact info and they said technical support would contact me. They never did. I called them twice. I posted the review again -this time twice. It again never showed up. So I would not trust anything on the site in terms of reviews and never order anything I needed in some short period of time.
|On Oct 24, 2012, mekb2012 Kerrville, TX wrote:
Jackson & Perkins’s guarantee is essentially useless. I purchased two roses that came from backorder late in the May. Neither survived the hot TX summer and when I inquired about replacements, I was told that I missed the guarantee deadline of August 31st. I have no idea how I was supposed to know that deadline but at that time, the roses were still barely surviving so they wouldn’t have honored their guarantee anyway. I believe that the J&P guarantee is set up to be virtually worthless because there is a very small window dividing the time between when you can determine if the rose is, in fact, thriving and when it is clear that it is not. I believe that their guarantee is deliberately structured to limit replacements in spite of the big banner on their site that says”. Your Satisfaction is Always Guaranteed”. It is quite the opposite.
|On Oct 23, 2012, dumbobaby Barnhill, OH wrote:
I have ordered a total of 9 rose bushes (in 2 separate orders) from J&P. All but one has arrived. All arrived in pots, packed very well. (Which was a good thing, as the shipping company beat the heck out of one of the boxes...yet there was no damage to the plants). Plant sizes were much better than I anticipated & even had blooms on them upon arrival.
|On Oct 16, 2012, SideTrack Marietta, GA wrote:
My experience with Jackson and Perkins, has been a very positive one. I placed my order online, earlier in the spring for a duo miniature rose pot which has a combination of white and pink mini-roses in one pot, 3 hybrid tea's, Ebb Tide, Radiant Perfume, Flawless Salmon and a Sunshine Dwarf Blueberry bush. At that time, there was also an offer which included 10 Stella de Oro Daylilies, free with my order. I like anything free!
|On Sep 11, 2012, zippo33 Hodges, AL wrote:
This may have been a good company at one time but now it is terrible, awful.
|On Sep 8, 2012, tsaviano Hicksville, NY wrote:
Jackson and Perkins may sell nice products but pray you don’t have a problem. Their rose guarantee is only about a month or two and not enough time to see much growth from dormancy. I spent over $100 on 5 roses and when they arrived were just twigs as described. I followed all instructions to the t. There was no neglect here. I called today since the growing season is at its end to inform Jackson
|On Aug 30, 2012, ironore Florence, OR wrote:
Jackson & Perkins owes me $18.95, for 4 months +, for a dead rose bush they sent me. I have called them 14 times demanding a refund,,,,they always promise me that is "in the works". I've asked to talk to supervisors but they are never available and never return my calls. Although I've been a long time customer of theirs, I wouldn't order a dandelion from them and have told all of my friends about the way I have been treated.
|On Aug 7, 2012, SPesotski Brookhaven, PA wrote:
I'm so sad to report that our recent experience has been negative after years of satisfaction. Last fall we ordered a group of sale roses and after several weeks received a letter saying the roses did not meet their standards and our order would be filled in the spring. When no spring order arrived, I called and spoke to a very nice lady who was sorry to tell me that our order had been cancelled. We still receive catalogs of beautiful roses, but won't be ordering from them any more.
|On Jul 9, 2012, carolboyd Albuquerque, NM wrote:
I am very disappointed in Jackson and Perkins. I ordered 2 roses this spring (in early May). They arrived fairly promptly and I planted them according to the directions within a couple of days. It's been about 7 weeks and nothing's happened - no leaves. I sent a message to the company the end of last week and their answer was "sorry, your guarantee is over". According to their website, we are supposed to notify them by June 30 if there are problems - I notified them on July 7. Ok, I was 7 days late, but give me a break. I expected a whole lot more from them. I won't be ordering from them anymore.
|On Jul 8, 2012, Citro Eden, MD wrote:
Posted on June 27, 2012, updated July 8, 2012
On June 27th, 2012, Citro changed the rating from negative to positive and added the following:
I thought I'd give J&P another go after seeing their end of season sale. The bareroot roses had wonderfully developed root system and thick stems. My only problem was the packer put the plastic wrap at the bottom of the box, not around the roots to keep them moist. I soaked them and planted the next day. I lost 2 out of 6. I wrote the company and was issued a refund and they sent a nice email.
I'm rooting (no pun intended!) for J&P, they have always had such wonderful and reasonably priced roses. I will order more this fall.
On July 8th, 2012, Citro changed the rating from positive to negative and added the following:
Still waiting for my refund and all emails to them have been returned as undeliverable. I was really hoping they were turning the company around, don't waste your money. Go to Edmunds roses instead. Such a shame.
|On Jul 3, 2012, tom_pixel Asheville, NC wrote:
I ordered several roses in the fall of 2011 , one for my daughter to plant as a memorial for loss of her mother . 2012 came and I kept checking status of the order - months passed and no updates on the order status . It was way up in the Spring , so decided to call and talk to a real person. I was told there had been a crop failure and would not be receiving the order . Well, why in heck was I not Notified ? Since No one has the courtesy to advise me on the order status , I asked to be removed from all mailings .. ...te
|On Jun 13, 2012, eveg1024 Wantagh, NY wrote:
As Director of an Arboretum at a New York University, we always had high regard for Jackson & Perkins roses. I called to order two climbing roses listed on their website, gave the credit card information. And waited, and waited and when the roses didn't arrive, I called their customer service office to see when i could expect them- I was told "oh we don't have them". What would have happened if I didn't call. No roses (although listed on the website) No phone call to say sorry we don't have these. Then I was asked if I wanted to speak to a supervisor who would call me right back. Two days later. NO ROSES. NO CALL. As another reviewer said...SHAME ON YOU J&P... your affiliation with Park Seed has brought your company way down.. I would never purchase from you again. And i'll advise all of my gardening associates not to ever purchase from you, if they haven't already found out.
|On Jun 2, 2012, stormcloud Yonkers, NY wrote:
I placed several orders with this company in 2012. The last order which was for 2 rose bushes and 2 flower pots.
|On May 29, 2012, jaimelemon St. Louis, MO (Zone 6a) wrote:
I ordered 2 bareroot roses that were very on sale (due to time of year, I'm assuming). Order was placed last Monday evening, they arrived on my doorstep Friday afternoon. They seemed to be packed securely, although with no pots to contend with it shouldn't have been very difficult. I will say that the wording of the website was peculiar, and I didn't know if I was ordering bareroot or not. I emailed to find out and never received a response. When I called to see when they would be shipping my plants out, the woman told me they were scheduled to be delivered the next day.
|On May 24, 2012, KeelysMom Beaverton, OR wrote:
Posted on May 22, 2012, updated May 24, 2012
On May 24th, 2012, KeelysMom added the following:
May 24- Well they finally arrived to my mom today. Addressed to the wrong person and they flowers were DEAD. Good job J&P. I absolutely will NEVER use you again.
|On May 20, 2012, LovesRoses2 Newport, OR wrote:
I ordered 5 roses from J&P on Dec. 1st, 2011. They were suppose to be delivered sometime in March. Around the 1st of April I was told that the plants they received were not up to their quality, so it would take more time, as they had rejected those that they had received. They thought it would take another couple of weeks, and I would have them. I called again mid April and was told that two of them would be delivered the day I called (and they were). But, one of the two was not one I ordered, instead a bare root rose that I didn't want. The one I wanted was no longer available, but I received no phone call or e-mail about it. They just picked something else and sent it. AND were going to still charge me! I don't order bare root roses because I'm not a good enough gardener to keep them alive. Anyway, I was finally told, a couple of weeks later, after talking to them AGAIN, that I would get a credit for the rose they no longer carry. In the meantime, so they said, I could expect my other three roses by mid May. Today is the 20th, and nothing else has arrived. Checked my order status, and it doesn't work. Never, ever, again!
|On May 15, 2012, CoryBroker Milwaukee, WI wrote:
MY EMAIL to J&P...
|On May 13, 2012, GreenThumbToo Sierra Vista, AZ wrote:
Posted on May 13, 2012, updated May 13, 2012
On May 13th, 2012, GreenThumbToo added the following:
Update: After reading the recent comments, I am afraid my sister won't get credit on her card. She's going to end up getting a credit towards future purchases! In other words, she has just given J&P money, throwing it away as if she threw into her lit fireplace.
My caregiver/fiance' ordered me seeds for a corkscrew vine from Park Seed. We received the seeds and I followed the instructions on how to plant them. (Even followed some of the instructions other members here suggested, with some of the seeds). I did not know they are part of the J&P company. Now I worry that I just threw money away too! Will keep you updated on Park Seed Company seeds as well.
|On May 11, 2012, pirl (Arlene) Southold, NY (Zone 7a) wrote:
Posted on April 8, 2012, updated May 11, 2012
On May 11th, 2012, pirl added the following:
Two roses are alive and well but one is dead. I did notify them and have not heard anything, not even an Email.
|On May 11, 2012, trainbrain0204 New Miami, OH wrote:
I ordered from them for the first time in March. I ordered two climbing roses. I received an email stating they had received my order. They ship to my region starting in March. I routinely checked my order only to see that it had not shipped yet. Now I can't even check online as the order status button has been removed. I sent two emails to two different addresses with no reply. So, today I called the company. They stated that my roses are back ordered and would be shipping at the end of this month. I never received word of this before and now it's too late to order most roses. I asked that they cancel my order and to send an email stating that it had been canceled. Guess what? No email! Horrible customer service! Worst I have ever come across with mail order. I will never order form them again! One and done!
|On Apr 29, 2012, pghscigirl Pittsburgh, PA wrote:
Heartbreaking. J&P used to be wonderful source for roses. One of my favorite roses came from the "old" company at the end of shipping season and despite the lateness and heat did great. Last summer I ordered a Chicago Peace and it never arrived. I contacted J&P and they said they had trouble with them and would hold it til spring. Ok. So I ordered 3 bare roots for spring and they arrived without email notice. The good news was I wasn't away but they arrived without any packing material around roots and were dry. I soaked roots and planted right away but called to complain. I asked about last years Chicago Peace and was told it would be shipped in April. Its the end of April, 2 of the 3 roses survived, and no Chicago Peace. So I called and asked for money back on 3rd bareroot, told them not to bother with CP and please take me off mailing list. The receptionist was nice. :-)
|On Apr 23, 2012, Imrankhalid Staten Island, NY (Zone 7a) wrote:
I had the worst experience with J&P. I placed an order for Mr. Lincoln rose. They placed it on backorder and told me it is not available last year. It will be shipped in coming spring. When spring came, they canceled it without even telling me. When I called, I was told the quality was not good so we canceled it. I waited for about full 1 year!! :(
|On Mar 29, 2012, diPomi VALLEY VILLAGE, CA wrote:
Have ordered a number of Roses from J & P over the years and always gotten decent bareroots, but last fall I succumbed to a free shipping sale.
|On Mar 10, 2012, Slafhowb Wilmington, DE (Zone 7a) wrote:
The world's smallest plants ever!
|On Mar 8, 2012, wtahelptech Trenton, NJ wrote:
DON"T ORDER FROM THEM ! Half of the roses I ordered last spring arrived as dead sticks -some had no trace of a root anywhere on them !
|On Feb 24, 2012, awb_1 Pahrump, NV wrote:
Received two bare root roses (Peace and Mardi Gras). Both plants were in top condition.
|On Feb 21, 2012, ztmh2 Cut Off, LA wrote:
Posted on February 20, 2012, updated February 21, 2012
On February 21st, 2012, ztmh2 added the following:
Just remembered the name of the person I was dealing with. Her name was Samantha. She was a great help and she surely is an asset toward getting J&P back on track.
|On Feb 20, 2012, biotechGA Atlanta, GA wrote:
i have had multiple bad experiences with this company. most are due to ordering rose bushes and then hearing nothing back for weeks. the quality of rose bushes is good but the reality is that they are awful at customer service and just don't get it. i've had orders cancelled and mishandled perhaps 4-5 times.
|On Jan 23, 2012, quitaque Avondale, LA wrote:
I order 2-3 bareroot bushes from J&P every year. Immediately after the old J&P went bankrupt, I had some problems with orders from the new J&P - roses arrived improperly packed, excessively dry, etc. However, J&P's new management did a reasonably good job of straightening out the problems.
|On Dec 21, 2011, vgshea Sunnyvale, CA (Zone 9b) wrote:
I had the same experience as dontforget2laug -- ordered a gift to be sent to a relative, but it was sent to me instead. In fact, it happened twice! The first time, I thought I must have made a mistake, so I ordered another gift and double-checked at checkout to make sure it was directed to my relatives. Again, the gift arrived at my house. Telephone customer service says it was my error and refuses to reship the gift. I've sent e-mail and will see if I get a helpful response, but most likely I will not be ordering from J&P again.
|On Dec 16, 2011, dontforget2laug Pelham, MA wrote:
Ordered from them two years running. They seemed ok. This year, confirmation did not come through with ship to address only my name. I missed it. I didn't get any other email. So, they were sent to me instead of the person I intended to send it to. They won't help. Say its my fault. Only company confirmation I've gotten this year that hasn't shown billing and shipping address. Heck I know I looked up the address because I don't know it and I only sent it to one person. From the previous 2 years I get 2 of each overpriced catalog. Now I'll get three and the roses shoddy roses to boot. Never again.
|On Dec 6, 2011, Sandwichkatexan Copperas Cove, TX wrote:
Used to order form them , Now they are extremely overpriced and because I used to order from them I receive tons of magazines filled with 50 dollar amaryllis , 100 dollar small rosemary christmas trees and and 40 dollar 6 in pot lavender seriously I dont think so money is way to hard to earn to throw it away like that .
|On Jul 22, 2011, nrgdncr Sandy, OR wrote:
I am so unhappy. My daughters gave me a Jackson Perkins gift certificate for Mother's Day. They know how I love JP roses. I used to grow test roses for them when I lived in Salem Oregon. I ordered two rose plants by e-mail the last day available to order roses for spring, according to their website. When they arrived the plants including roots were dry and brittle, any small growth areas were also totally dry. I immediately called "customer service". It didn't take long to realize I was not talking with a gardening professional. I was told to continue to follow planting intructions and I had 30 days to file for a refund of my money. Despite TLC, nothing grew. I called "customer service" again for a refund and was told I could not get one, there was no guarantee on their plants after shipping time in April. When I asked other questions, including information included with shipping for refunds I was just lead in circles all coming back to no refund or credit. When I asked to talked to a supervisor I was told there was not one available, no I did not want to wait to have one to call back. When I asked for their legal department I was told they did not have one. I will not do business with them again. They are no longer the Oregon company they used to be. So sad. The end of an era of great roses here in Portland, City of Roses.
|On Jul 7, 2011, rlcpd Beaverton, OR wrote:
Posted on June 17, 2009, updated July 7, 2011
On July 7th, 2011, rlcpd added the following:
Again, folks here need to realize that the J/P after 2007
is NOT the same J/P of old.
It is most unfortunate that they sold the name in the
bankruptcy because unknowing buyers are sucked
in to thinking things are the same...they aren't.
Oregonians were fortunate to have this company...
prior to 2007...just down the freeway.
Specimens were healthy and vigorous growers
and customer service was a dream.
NO MORE! I no longer even consider roses with
the J/P label because they really ''aren't'' J/P
roses, they just are using the name for a far, far
|On Jun 11, 2011, mpmarisa Hialeah, FL wrote:
Posted on February 10, 2011, updated June 11, 2011
On February 10th, 2011, mpmarisa added the following:
Fast forward....I am in my new home and trying to find some of the roses issued by J&P many years ago only to hear from dedicated rosarians that due to J&P's recent bankruptcy, some of the companies who grew their roses have stopped production altogether and some of the roses that were in J&P's care are in peril of disappearing altogether. Apparently J&P has gone thru several incidents of bankruptcy crisis, but this time it's become serious.
On June 11th, 2011, mpmarisa changed the rating from neutral to positive and added the following:
Update: This past week J&P had a real good deal going on for their season's "left over" roses I presume. They are having these great deals on Tuesdays. This one even included free shipping. I called the day after the sale asking if they would give me the free shipping and some roses selling for about 8.00 on the sale page. I thought what could I lose at those prices and when the lady told me the price it came out to 5.00 each so ordered a 3rd one with free shipping. I did tell her my hesitancy to order due to all the bad publicity I have seen here (did not tell her where I saw it) and she told me many people are displeased due to they purchasing the company and are not allowing the one year guarantee as J&P used to do but that the roses are good quality and possibly the persons planting them may be at fault for some of (not all) the problems. I ordered Nancy Reagan, Laura Bush and Aromatherapy. Total 15.00. That equals one purchased at Home Depot. They came not 5 to 7 days later but in about 3 working days. The bare roots look good. They were soaked in water for about 6 hours and planted. They did come with dry sprouts, but look at the time I have purchased them & I live in Miami. The lady told me to shade them until they had some new sprouts due to the intensity of the heat down here. One week later they are showing new sprouts and the canes are looking healthy with the exception of Laura Bush having a bit too many dried out canes although it did not arrive that way. I have gone ahead and cut those down and there is one main cane that is showing signs of life. I think that they will be doing fine in my garden. J&P is willing to stand behind their roses even though it is not the J&P of before. They have even kept the old records J&P sent them of their previous customers and can look up old orders if you want to buy something you had in the past contingent it is on their computer records. Paper purchases of the 70's and before are non-existent. I am willing to give them another chance. Maybe others should try and do the same. Not sure I am going to go by what is written here as I don't know what the true story of the hating is all about. They treated me well, explained what is going on and even though it is way beyond the reasonable time of planting here, they are starting to thrive.......Will keep you updated of what happens with them in a few weeks.
|On Jun 11, 2011, rickyrosebud Clinton Township, MI wrote:
This is my first purchase directly from Jackson Perkins online, I have grown Roses for over 30 years. I would say that my purchase of a new Laura Bush rose bush was one of the worst specimens I have ever seen. I have bought many rose bushes throughout the years at gardening centers, and if I had a chance to see this one before buying I would have kept walking. I was a little sad to hear JP was not doing good as a company, and I always believed they had some great plants until now. I have contacted customer service for a new plant or refund, but of course they are not open on the weekend, we shall see how this gos.
|On Jun 2, 2011, greeneyedlady72 Flower Mound, TX wrote:
I had always heard that Jackson & Perkins roses were the best, so when we moved back to Texas I wanted to start a rose garden. I ordered 6 roses in early March, and they arrived very dry. I thought the roots would be in a plastic bag to keep them moist, but I was wrong. I got them soaking immediately, and we planted them the next day. Five of the roses are doing fairly well - two are blooming - but one rose has not done anything. My complaint is that I contacted customer service by email twice before getting a generic email reply that they are "so busy" that it might take 5 working days to get back to me. It has been more than that, so I called today. I had to wait on hold for quite a while before my call was answered. I was told that the rose that needs to be replaced is out of stock AND that it is too hot to send a bare root rose now anyway. I asked if he could give some sort of rain check so that I could get the rose at a later date for the same price. He said no. I wish that I had found this site and had done some research before I ordered from them. I get the refund, but I don't get a refund on my shipping cost. I should have bought locally and saved myself the time I wasted on the phone, email, etc.
|On Jun 1, 2011, dem2rd Naugatuck, CT (Zone 5a) wrote:
I ordered 6 roses with free shipping, received them in a timely manner. However, one rose had no root system attached, and one had only 2 canes, they were all shipped with no medium, dry, in 90* heat. As you can imagine, I opened a light box, with really dry roses. I called their "Customer Care " line, was told that one replacement rose would ship, yep, only one. Oh, and they are out of the same rose, go figure. I'll plant them, including the not really a Grade A rose, throw the rootless wonder in the trash and hesitate to EVER order there again. Should have read this site first, but I have ordered there multiple times before. I'll update.
|On May 10, 2011, kymcmillon Cleveland, OH wrote:
Posted on August 16, 2010, updated May 10, 2011
On August 16th, 2010, kymcmillon added the following:
I thought that I would give an update on my rose experience with roses I ordered from Jackson and Perkins. Back in March of this year I received my 6 roses and a rose tree and they were planted in April; we'll this is August and I must say that all of my roses have grown to be almost 4 ft tall and about the same wide and still are healthy. I don't understand why my roses from Jackson and Perkins turned out to be beautiful, strong and healthy and others aren't having much luck, I just water, fertilize ( I add epsom salt, banana peels to the soil), remove all dead leaves and branches, prune and so far my roses have grown to be beautiful. I will continue to order more rose (in the container) from Jackson and Perkins next year.
On May 10th, 2011, kymcmillon added the following:
I'd thought that I would give an update. All of my Roses that I received from Jackson and perkins last year are growing beautifully and all of them survived the winter. This year I ordered 2 more Tree Roses because the Tree Rose that I received last year grew beautifully and I had to have more. There was a problem with one of their tree roses that I received which wasn't their fault I contacted Jackson and Perkins and I had no problem receiving a replacement in a timely manner, so their customer service was very concerned and helpful. The Tree Roses are growing fast. I will continue to order from Jackson and Perkins in the future and I'm sorry other customers are still having problems, but give them a chance and you won't regret it.