Posted on April 28, 2015, updated May 11, 2015
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Jackson and Perkins Order #WEBJP1239144
I am so disappointed with J&P. I thought they were a high-quality organization but their customer service requires improvement.
This rose has been in the ground since 2/15/15 and doesn\'t have a single leaf or bud on it. I am trying to get a replacement or refund to no avail.
On May 11th, 2015, jillinaustin changed the rating from negative to positive and added the following:
Angela seems to be the only person at J&P who can actually get anything done. I suggest patience with her since she is dealing with so many issues.
We negotiated a replacement for the hybrid tea I had ordered earlier this spring that failed to thrive. A Hot Cocoa FB was sent as the replacement and it looked great out of the box!On May 11, 2015, Jackson & Perkins responded with:
I would like to assist in bringing a solution to your issues, researching and reviewing I found the email address of firstname.lastname@example.org is no longer an active address. I did however locate your email in our Info inbox, I apologize you have yet to receive and response. During the peak season it can take several days to get a response due to the volume of emails we receive daily. However I will be more than happy to assist you in replacing your Beloved Rose, please email me directly at email@example.com
On Apr 22, 2015, bobbi_s Richland, WA (Zone 7a) wrote:
After all the negative reviews of Jackson & Perkins who are part of Park Seed Company, I ordered one rose. I have ordered roses from Jackson & Perkins in the past, and have been very pleased with the results. I have since moved to a different residence, and decided to have some roses at my new place. I ordered Cabana, a hybrid tea rose. They shipped the Cabana hybrid tea rose, and also gave me a free Clouds of Glory Hybrid Tea rose as well. The roses were packaged very nicely. They arrived in good shape, having grown. They are bare rooted, and I am very pleased with the order. I do not understand all the "bad" reviews, and I would highly recommend this company to all who want good plants. They have a variety, and unique plants from Park Seed, which I have ordered in the past too. I will definitely be ordering again! :)
On Apr 22, 2015, Jackson & Perkins responded with:
We appreciate you taking the time to post on Dave’s Garden about how pleased you are with your order/product. Thank you! Your opinion is valued and we, of course, welcome feedback. It's customers like you who act as a reminder of why we do what we do and the importance of supplying only top quality products as well as to offer the best service possible. Again, thank you for sharing your thoughts!
Had similar problems in 2014 as many others who have commented. Ordered 8 roses that arrived with 2 canes somewhat green. Long story short... Finally got a credit which I decided to try again this year after their rep said that they were aware of the problems and they had been addressed. The roses arrived in great shape with sturdy canes with multiple buds which 2 weeks later have begun to sprout. OK, the Double Delight canes were a little thin, but that was typical years ago. Cannot overstate how pleased I am.
BTW, last year was Parkseed's first attempt to ship bareroot roses according to their rep. If so, they have really come a long way.
I am pleased to say that I am very happy with my order. I ordered 5 Floribunda Roses. 3 potted and 2 bare root. All arrived healthy and hydrated. Shipping was prompt and the roses were packaged nicely. I will definitely be ordering from them again.
I purchased two bareroot Scentimental Roses from JP on May 2013. I don't understand all the negative reviews that people are giving them. I am very satisfied with my purchase. I received them in a timely manner, carefully packaged with good planting instructions.
I counted a total of 10 HEALTHY canes on each plant. They already had about 7-15 buds growing from the canes.
I planted them on 5-18-13 and by 5-25-13 are already full of leaves with even more buds popping out (counted atleast 21 buds on each plant).
Please don't give up on JP! I think they have fixed some of their problems and the roses are GOOD, STRONG, and HEALTHY growers.
I will try to keep you updated on the progress of my Scentimental Roses.
I had ordered from Jackson and Perkins years before, and was always happy. I read the reviews on this site and was a bit nervous, but they had the varieties I wanted. so I ordered one bare root rose (Tuscan Sun) and a groundcover rose, Yellow Ribbons.
The ordering process was easy, the plants were shipped ontime, and when I got them, they look amazing. The Tuscan Sun is hale and hearty, with 5 good thick canes, already budded out, and long, strong, well developed roots. The groundcover rose is fully leafed out, looks nice and healthy. Both were packaged extremely well, so that the roots were moist on the bare root and the leaves well protected on the Yellow Ribbons. Could not be more pleased. Will buy again, and again.
I have ordered a total of 9 rose bushes (in 2 separate orders) from J&P. All but one has arrived. All arrived in pots, packed very well. (Which was a good thing, as the shipping company beat the heck out of one of the boxes...yet there was no damage to the plants). Plant sizes were much better than I anticipated & even had blooms on them upon arrival.
On the occasions I contacted customer support via email they responded within 24-48 hours with acceptable answers. They even called me on the phone when they started processing my order as there was an issue with my credit card. When returning their call, they were helpful & pleasant. My only "complaint" was that I had to contact them to find out status of orders & updates rather than them initiating the contact.
I found this site after I'd bought all my plants this year & was surprised at the negative feedback. Perhaps they've changed the way they do some things after having problems....whatever it is, I'm completely happy with J&P.
Spring will prove the true test of these roses of course but at this point I'm incredibly satisfied with what I've purchased & will highly likely buy from them again.
My experience with Jackson and Perkins, has been a very positive one. I placed my order online, earlier in the spring for a duo miniature rose pot which has a combination of white and pink mini-roses in one pot, 3 hybrid tea's, Ebb Tide, Radiant Perfume, Flawless Salmon and a Sunshine Dwarf Blueberry bush. At that time, there was also an offer which included 10 Stella de Oro Daylilies, free with my order. I like anything free!
My order was not placed early enough for part of the shipment to be shipped at that time, but I was notified that I would receive my roses, blueberry bush and daylily bulbs in the fall. Since we were already having such high temperatures in my area at that time, it suited me just fine.
My mini-rose pot arrived promptly and they were packed very well. Padded and wrapped, so that the plants wouldn't get broken in shipment, and they didn't. So far, I was pleased with the service and my plants. They are a lovely addition to my back deck, and after several months of endless mini-blooms, I can happily say my mini-roses are thriving and I have enjoyed them all summer long.
My husband and I usually take a fall trip to enjoy the changing leaves, and knowing I should be receiving my fall shipment of roses, and blueberry bush, I decided to call Jackson and Perkins to see if they could tell me when I might receive my order. I spoke with a very nice young lady, and I'm sorry I didn't get her name because she was very pleasant to speak with, who advised me that my order was already on its way! Awesome! My main concern was that they would arrive while we were away and die on my porch!
The very next day my plants arrived! My 3 hybrid tea's, blueberry bush and my free daylily bulbs! Although I was a little surprised at the size of my roses, because the "old" Jackson and Perkins would always ship bare root and their plants looked to be quite a bit more mature, the roses I received looked healthy, arrived in excellent shape, packed moist and protected, as well was the blueberry bush.
When I checked my roses before planting them, they all had healthy roots growing throughout the pot and had new growth on the stems. The leaves were green and healthy, the stems in good shape and not broken. I gave them a couple of days to recoup from shipment and then planted them in my own soil mix that my Dad taught me to use. Today, after several weeks, my roses look healthy and have lots of new growth on them. They are doing great! My blueberry bush has new growth, and the daylilies are planted, but I suppose I won't see them until spring!
My order is complete and I'm happy with the plants and the service that I received.
I'm sorry we lost the "old" Jackson and Perkins. My Dad was an avid rose grower into his late 70's, and gave me the last Jackson and Perkins order he ever placed with them many, many years ago, which is how I became a rose lover myself. I still have a few of those roses growing today. They were test roses and unfortunately, I don't know their names. But over the years I've ordered from Jackson and Perkins, and always had great success with their product. Today, I can say that I don't have any complaints with the plants I received or the person I spoke with. My order was filled promptly and efficiently and I was spoken to with respect.
If I knew how to include a photo with this review, I would gladly show you the new additions to my rose collection.
On May 29, 2012, jaimelemon St. Louis, MO (Zone 6a) wrote:
I ordered 2 bareroot roses that were very on sale (due to time of year, I'm assuming). Order was placed last Monday evening, they arrived on my doorstep Friday afternoon. They seemed to be packed securely, although with no pots to contend with it shouldn't have been very difficult. I will say that the wording of the website was peculiar, and I didn't know if I was ordering bareroot or not. I emailed to find out and never received a response. When I called to see when they would be shipping my plants out, the woman told me they were scheduled to be delivered the next day.
The moral of the story: I had a pleasant experience shopping with them. If you need assistance from them, DO NOT EMAIL, just pick up the phone and call them.
I hope they are able to pull through this customer service nightmare because they have always sold very high quality products and I would hate to see them go by the wayside.
Posted on February 20, 2012, updated February 21, 2012
Ordered 3 Shockwave roses and found out I had to go out of town for a couple of weeks. I spoke to Elaine (I think) and she got with her manager to have the shipment rushed. I received the roses 2 days later and they were of excellent quality and still moist. Couldn't have asked for better service.
On February 21st, 2012, ztmh2 added the following:
Just remembered the name of the person I was dealing with. Her name was Samantha. She was a great help and she surely is an asset toward getting J&P back on track.
I order 2-3 bareroot bushes from J&P every year. Immediately after the old J&P went bankrupt, I had some problems with orders from the new J&P - roses arrived improperly packed, excessively dry, etc. However, J&P's new management did a reasonably good job of straightening out the problems.
This year, I ordered two bushes and they have just arrived promptly and in good condition (moist and healthy in appearance). However, only one of the two bushes is what I would consider # 1 grade. I would consider the second bush as # 2 grade. Specifically, the second bush has only two canes. Both canes appear strong and healthy. However, three canes are the minimum acceptable for a # 1 grade. Also, both root systems appear a bit smaller and less developed than the root systems of roses from "old" J&P. My impression is that these roses are a year younger than the roses I used to receive from "old" J&P and, again, there's the problem of paying for a # 1 grade rose and getting a # 2 grade rose.
Still, they'll probably do fine once planted. So I will order from J&P in future, especially as some varieties are available only from J&P. However, I will no longer use J&P as my exclusive supplier. Instead, when a rose I want is available from other sources, I'm going to try a couple of other sources to see if the quality is higher or the prices are lower.
Posted on February 10, 2011, updated June 11, 2011
Posted on August 14, 2010, updated February 10, 2011
The postings I have read here have deeply saddened me. My mother purchased roses from J&P in the 60's and were so gorgeous that I promised myself if I ever had a garden they would be my main source of roses. I had a rose garden in the 70's and they were my main source at the time. I made a mistake on the initial delivery and they all died, only to have J&P immediately send me a second shipment for no addtional charge which my neighbors & I enjoyed for many years until we sold the house.
40 years forward, I am going to purchase a home soon and was so looking forward to place my rose order with them to once again enjoy my rose garden and it is bittersweet to find this site before even contemplating ordering from them this time around.
I cannot afford to mis-spend my $$ so am grateful for the info posted here. What a shame it is owned not by the former proprietors and that they have wreaked havoc with what once was a very reputable company.
If anyone can give me suggestions where I can buy my roses, I would be very grateful.
On February 10th, 2011, mpmarisa added the following:
Fast forward....I am in my new home and trying to find some of the roses issued by J&P many years ago only to hear from dedicated rosarians that due to J&P's recent bankruptcy, some of the companies who grew their roses have stopped production altogether and some of the roses that were in J&P's care are in peril of disappearing altogether. Apparently J&P has gone thru several incidents of bankruptcy crisis, but this time it's become serious.On June 11th, 2011, mpmarisa changed the rating from neutral to positive and added the following:
Update: This past week J&P had a real good deal going on for their season's "left over" roses I presume. They are having these great deals on Tuesdays. This one even included free shipping. I called the day after the sale asking if they would give me the free shipping and some roses selling for about 8.00 on the sale page. I thought what could I lose at those prices and when the lady told me the price it came out to 5.00 each so ordered a 3rd one with free shipping. I did tell her my hesitancy to order due to all the bad publicity I have seen here (did not tell her where I saw it) and she told me many people are displeased due to they purchasing the company and are not allowing the one year guarantee as J&P used to do but that the roses are good quality and possibly the persons planting them may be at fault for some of (not all) the problems. I ordered Nancy Reagan, Laura Bush and Aromatherapy. Total 15.00. That equals one purchased at Home Depot. They came not 5 to 7 days later but in about 3 working days. The bare roots look good. They were soaked in water for about 6 hours and planted. They did come with dry sprouts, but look at the time I have purchased them & I live in Miami. The lady told me to shade them until they had some new sprouts due to the intensity of the heat down here. One week later they are showing new sprouts and the canes are looking healthy with the exception of Laura Bush having a bit too many dried out canes although it did not arrive that way. I have gone ahead and cut those down and there is one main cane that is showing signs of life. I think that they will be doing fine in my garden. J&P is willing to stand behind their roses even though it is not the J&P of before. They have even kept the old records J&P sent them of their previous customers and can look up old orders if you want to buy something you had in the past contingent it is on their computer records. Paper purchases of the 70's and before are non-existent. I am willing to give them another chance. Maybe others should try and do the same. Not sure I am going to go by what is written here as I don't know what the true story of the hating is all about. They treated me well, explained what is going on and even though it is way beyond the reasonable time of planting here, they are starting to thrive.......Will keep you updated of what happens with them in a few weeks.
Posted on August 16, 2010, updated May 10, 2011
Posted on April 15, 2010, updated August 16, 2010
I bought 6 Roses from JP and I am surprised on all the negative comments of this company. I have to tell you that I ordered my roses and then read all the negative comments but, I like to see things out on my own. I was right to follow my own mind because I received my roses and they arrived when they were suppose to, and on top of that, they were BIG and very, very healthy. Some of the leaves fell off but leaves grow back and they are. I ordered 3 more roses and a tree rose and I am waiting for my delivery so I can finish planting. I expect them soon and I know that when they arrive, once again the roses will be in great, healthy shape. I know that all nurseries are not perfect and I will continue to order from JP in the future.
On August 16th, 2010, kymcmillon added the following:
I thought that I would give an update on my rose experience with roses I ordered from Jackson and Perkins. Back in March of this year I received my 6 roses and a rose tree and they were planted in April; we'll this is August and I must say that all of my roses have grown to be almost 4 ft tall and about the same wide and still are healthy. I don't understand why my roses from Jackson and Perkins turned out to be beautiful, strong and healthy and others aren't having much luck, I just water, fertilize ( I add epsom salt, banana peels to the soil), remove all dead leaves and branches, prune and so far my roses have grown to be beautiful. I will continue to order more rose (in the container) from Jackson and Perkins next year. On May 10th, 2011, kymcmillon added the following:
I'd thought that I would give an update. All of my Roses that I received from Jackson and perkins last year are growing beautifully and all of them survived the winter. This year I ordered 2 more Tree Roses because the Tree Rose that I received last year grew beautifully and I had to have more. There was a problem with one of their tree roses that I received which wasn't their fault I contacted Jackson and Perkins and I had no problem receiving a replacement in a timely manner, so their customer service was very concerned and helpful. The Tree Roses are growing fast. I will continue to order from Jackson and Perkins in the future and I'm sorry other customers are still having problems, but give them a chance and you won't regret it.
On Apr 4, 2011, SerenaSYH Overland Park-Kansas City, KS wrote:
Posted on July 28, 2010, updated April 4, 2011
It makes me very, very sad to read these latest schlew of negative reviews. I think what happened was when J&P was forced to file bankruptcy, they have been completely unable to take care of their customers--the company falling apart in terms of the financial disaster of 2010. Believe me, J&P used to not be this way! Before the economic disaster of 2010, J&P was one of the most responsible great companies. Every rose was fantastic, delivery was fantastic. I am a huge fan of their tree roses...So a huge positive for what once was....I think the employees are just demoralized-job loss, no pay, everyone scattering to the winds. It is such a sad thing...I just hope 2011 they will be able to pick up a buyer to rescue them.
On April 4th, 2011, SerenaSYH added the following:
I thought I'd recheck by here, thinking that there should be far more positive comments since things should be stable now. Here is my update. I am continuing to order my tree roses from J&P and I still feel that they are reliable. The packaging is good, the rose canes look fine, and I expect the plants to do super well for 2011. I have also always been thrilled with their hybridized roses. Own-root Aromatherapy sends prolific strong basals and "saplings", it is a strong rebloomer; Gemini was the most exhibition-like hybrid tea, such classical beauty and high spirals plus I lucked out too in getting a sport-fragranced Gemini :), this year I'm ordering another hybrid of theirs, Crescendo. All roses came in vital and ready to grow!
I ordered a Fleur de lis trellis support during the 20% off promotion about a week ago and received the product this week. The parts packet only had 2 of the 3 bolts needed (minor inconvenience), but the tellis support was very well made and just what I ordered. I am very pleased with my purchase.
On Mar 10, 2011, CreativeCountry Petersburg, IN wrote:
I am a bit sad to see all of these negative comments about this company. I have been growing roses for many years and have had nothing but good results from J&P. One of the very best roses in my garden is a Yellow one called "Countrytime" I planted in 2008. It is very disease resistant and beyond beautiful. I purchased 7 roses this year bareroot. They came in beautiful condition, healthy and well packed. Everything was labeled well and safely packed and dated. I ended up with 7 roses for under $70 using the sale packages. I am very excited to see how they do in my garden and you can visit me online at my site to see current photos when they bloom
I'm having a hard time understanding all the negative reviews - I've been a customer of J&P forever and never had a bad experience. I've ordered upwards of 50 roses from them (and I do recommend their roses; that's what they specialize in - I've only ordered a few of their other plants) and when I get a bad one, they replace it and usually quite quickly. Yes, sometimes they are out of stock and sometimes, if you want that specific rose it can't be replace until the following year. It happens - it's not their fault; usually if you order at the beginning of the season you'll have no problems. You do need to follow their directions though - the times I have had problems with roses I've ordered I can usually point to something I've done (not planting quickly enough, not planting according to the directions, planting too late in the season etc etc). When that hasn't been the case; I call and explain, they are sympathetic and replace. I have never, not once - had an unsatisfactory response from customer service.
In fact, I would argue that customer service has always been their strong point, at least with respect to my experience. The few times I've branched out to other mail order catalogs I've been burned - I'm going back to ordering solely from J&P this year.
Also, remember that they have distinct seasons so their roses aren't available year round. You must pay attention to those dates and once ordering is open, if you really want something, order it then as they can and do run out of really popular roses.
I guess what I would say is - bottom line you're talking about plants. I know some companies say "100% growth guaranteed" and all that - but let's face it, these are living things. Sometimes some plants don't grow, or are damaged or diseased. It could happen in shipping, it could be something you did or it could've been a weak plant from day one. I don't mind getting a dud here and there so long as a company is responsive and J&P has always been responsive. I also appreciate (now having dealt with other companies) their shipping materials. Large boxes, expertly packed. It makes a difference.
On Aug 28, 2010, tovatrace Fort Lauderdale, FL wrote:
Jackson & Perkins started in 1872, and in 1963 they were sold to Harry & David. In 2007 H&D sold them to Park Seed. Park Seed began in 1868.
Jackson & Perkins and Park Seed filed chapter 11 bankruptcy protection this past April 2010. They have been struggling since 2009 due to the downturn in our economy.
I am saddened not to see any Roses for purchase, however, I have always had excellent experience with both companies. Even though selections and inventory reduced over the past year, my family is committed to use opportunities to patronize these companies.
These companies' history are inspiring and they are part of the American dream. I pray they succeed and prosper again.
I ordered over a dozen roses from Jackson & Perkins this year, half container and half bare root. I have never ordered roses from them before. They all came in good shape and are all growing with most already flowering, including one of the last ones that I got in late May. They're beautiful. I would order from J & P again without hesitation.
Although I've mail ordered roses from many sources over the years I've never ordered from J&P direct, so this was my first experience. I ordered one rose, an own root potted Floribunda named Monkey Business. It arrived in a timely manner was packed very well and was a nice large rose considering it's an own root. Certainly much bigger then some other mail order rose companies send. All in all it was a good experience and I hope they settle their financial difficulties and are there for me in the future.
I have ordered roses from them 3 times. I only had one die. I called them and they not only replaced it for free, they sent me a complimentary rose of another name. I will order all my roses from them.
On Jan 28, 2010, kentstar Ravenna, OH (Zone 5b) wrote:
Just got my 36 inch umbrella trellis today. I ordered it on Monday and had it by Thursday! Great job!
This is not the first time for ordering here. I did receive 3 Social Climbers and 3 Scent from Aboves from J & P two springs ago, and they did great. Black spotted some, but I think that was because I was a newbie at roses, and didn't know any better than to water from above. Now, I know not to do that lol. Otherwise they grew like gangbusters, all 6!
Thankyou for the great shipping, and service Jackson and Perkins!
Last spring 2009 I ordered and received four David Austin roses that were in a special offering for a good price. It was my first order for the David Austin roses from anyone. Although the plants arrived a couple of weeks later than I requested, they were reasonably good looking bare root roses. I planted them as I usually do as I am an experienced gardener for over 40 years, especially with roses, and the plants grew and took off. The packaging was fine, the plants had a lot of canes, and there was no evidence of disease. Later in the season in August I began to have problems with blackspot, which is not unusual in Tidewater Virgina, and as of this date, Jan 16, 2010, we have had severe cold temps for a longer period of time than usual ,temps dropping into the teens at night and below freezing in the day time and after inspecting my plants this morning I found no dieback and no freeze damage. I do think that some of the smaller companies that are family owned do a better job over all. However, I would probably buy roses again from J & P when looking for a rose that only they have.
I had ordered from Jackson and Perkins before reading the comments on this site, so it was with some trepidation that I awaited my order. I did have to call -- J&P had miscoded my order and the roses weren't sent immediately -- but they arrived soon after my call, in time for spring planting, and were huge and healthy. I now have four lavender simplicity, two double delight standards, and two climbers that are leafing out wonderfully and are healthy and green. I only worry that I planted them too close together, as I hadn't expected this much growth the first year!
I received my Summer of Love Tea Rose Bush about three weeks ago and it was very healthy and had many canes with new sprouts and a very healthy extensive root system. I planted it after soaking it in water for two days and it looks like it is taking beautifully after three weeks. I was surprised at the size of the rosebush, it was bigger than the ones in the stores and I wasn't expecting that. I will definitely order more tea roses from Jackson & Perkins since their tea rose is healthier than any other I have seen in a long time.
This was my first time ordering from Jackson & Perkins online. I placed my order with them before I checked out the J&P garden watchdog page, so I was very nervous when I saw all of the negative experiences posted. My order was one Stairway to Heaven cllimbing rose, and it arrived in about a week. It had 4 very healthy looking canes, and I planted the next morning after it arrived (this was a week or two ago). Leaves are just beginning to bud out from the canes, and I'm hopeful that it will do well. I am happy with my order from J&P so far.
I have ordered many times from this company and have found them very professional. They have always sent quality products in a timely manner. When 2 of my roses did not survive, they replaced them free of charge, shipped the next week. I don't think you can ask for a company to do more. Every company has good and bad but their good far outweighs their bad. I would highly recommend them. Too bad we don't have the same choice with telephone companies (lol).
On Mar 14, 2009, GreeneLady Oak Island, NC (Zone 8a) wrote:
I ordered 2 roses last year from J&P. I've been a customer for many years. For the first time ever, I had roses that didn't make it. I tried to nurse them along for a few months but they just didn't look good from the start since they were shipped late and had dried out before they arrived. Finally, after 6 months I called J&P for replacements. Customer service was very nice, explained that they no longer had a 1 year return policy, it was now a 3 month policy. But they said since I was a valued customer they would go ahead and ship two new plants in March during proper planting time for my zone.They arrived in a timely manner and have already been planted and are budding out beautifully.
I just ordered 4 more roses from them after that. They arrived in a timely matter and three are doing very well, but I'm a bit concerned about one of the roses - I noticed there is a small crack in the shank of the bush. It's budding out, but it's not budding out as quickly as the second rose of the same type that I ordered. So I will keep an eye on it for the next couple weeks, and may be contacting J&P if it doesn't improve.
I just received and planted 4 lovely shrub roses. They arrived (from California) when I expected, were packaged 1 per box and in great condition and with several buds and open blooms on each. I will order roses from them again. Kudos.
On Oct 17, 2008, BlissfulGarden Baton Rouge, LA wrote:
I am writing this review based on ordering garden structures from J&P and not based on their plant materials. I did not have a positive experience with their bare-rooted roses, but they were planted in spring in Louisiana... which is the kiss of death no matter where they are purchased. Unfortunately, I think their roses are headed the way of bulk store sales (Lowe's, etc.) rather than staying the way of personal service and quality that we had treasured from them in the past.
For garden structures, however, I can wholeheartedly recommend J&P. I have purchased several of their arbors and trellises with great success. All but one has arrived in great condition for a reasonable price. TIP: If the item you want is not on sale online, call them and ask about any discounts... they have offered me discounts over the phone for purchasing multiple structures at the same time (which is what I wanted to begin with!). The one trellis that did not arrive in good condition was promptly picked up by UPS free of charge and a replacement was sent.
Overall, I recommend J&P for their non-rose items... garden structures, seasonal amaryllis, etc. Ev =)
This spring I ordered several roses which arrived bareroot in very good condition. Several weeks after planting 13 pink simplicity hedge roses 5 had not come out of dormancy.After some time 3 of the 5 started coming out. I contacted J&Pabout the remaining 2. They were very courteous and informed me replacements would be shipped soon After one and half weeks I recieved 2 excellent replacements along with an apology for losing the order. With the apology they included a free apology gift(a toprated floribunda rose in excellent condition).Even though others may have problems I rate J&P A#1 I feel they aren trying very hard and will have my business totally.
On July 12th, 2008, Trainguys added the following:
oops typing error. I meant to say they ARE trying very hard. Sorry for my big fingers.
On Jul 7, 2008, Doglet Alpharetta, GA (Zone 7b) wrote:
After reading all the negative comments I feel very lucky to be reporting a positive experience with J&P this year. I've ordered from them for three years in a row and each order has been a positive. Concerned about all the negative feedback, this year I ordered only one bareroot rose. My rose was dead on arrival. The canes were coal black and brittle. One cane had a deep gash in it and a fungus growing from it. I was so disappointed and assumed that I was about to join the ranks of others who will no longer be loyal J&P customers. I sent an e-mail to J&P explaining the condition of my rose. I asked for immediate shipment of a healthy replacement. To my surprise, I received a very prompt and very polite response stating that my replacement was forthcoming. When I received the replacement shipment 10 days later, it contained two roses and a note of apology. I was pleased and impressed. The two replacements are healthy and doing well so far. I hope J&P will get their act together under new ownership and continue to offer quality products. Not including the two I planted this year, I now have a total of 20 J&P roses. All are beautiful and healthy (zone 7b). I hope this season's additions will be the same.