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|On Mar 14, 2017, alittlet Hyattsville, MD wrote:
Posted on January 11, 2011, updated March 14, 2017
On March 14th, 2017, alittlet added the following:
I've previously shared a positive review, and i just wanted to update it and continue to report that I have positive experiences with them. Yes, they have gone through a bit of a rough spot, but I do feel like they are coming back. I recently moved (someone else will now enjoy my old 50+ bush rose garden, sigh) and decided I wanted to restart my rose gardening at the new place. Ordered several bushes; got an email that bad conditions meant a delay in my order. Understood, this year is a wacky weather year. When it dragged on longer than I wanted, I called customer service and inquire as to status. I begged her to split apart my order - container roses (the source of the delay) could wait but the bareroots need to get into the ground, and she agreed, no argument. Super easy, super helpful, now those roses will be expedited and the rest will come when they come. I think there are a few challenges with some of the negative reviews. First, not everyone understands what a bareroot rose looks like when it arrives. Not pretty. They still grow, 90% of the time. When they don't, if you know what you're doing, you can tell pretty quick. Whenever I've called, I've had no problems getting replacements because I don't wait longer than 90 days. Either they thrive or they don't, but if you're not familiar with bareroots, don't order them (although inevitably they WILL be healthier in the long run than the container plants). Containers are a bit of a different story, it can take longer to determine whether it will thrive. But at the end of the day, it's a plant. I'm a great rose gardener, but I'm a serial orchid murderer, even when I do EVERYTHING according to the book. Gardening is NOT a sure thing. Sometimes plants don't grow despite your best efforts. Sometimes they grow even when you've NOT given it your best effort (I have an orange tree I've treated hideously and yet it still grows....I don't know why). Give J&P a try, I really do think they are still the best out there in terms of mail service roses.
|On Mar 1, 2017, rossbynum Houston, TX wrote:
Last year I ordered 5 bareroot roses from Jackson & Perkins. They were ordered a little late for Houston, but once in the ground, all 5 quickly took off. One seemed a little puny, but this year it's going 100%. These 5 roses were also some of the most successful in my garden. I also had an interaction with their customer service, and the response with timely and courteous.
|On Feb 12, 2017, quitaque Avondale, LA wrote:
Posted on February 12, 2017, updated February 12, 2017
On February 12th, 2017, quitaque added the following:
On February 12th, 2017, quitaque added the following:
The J&P roses sent in 2012 thrived. The one that looked small and not # 1 grew just fine, indistinguishable from other roses.
I have ordered from J&P twice since the original post (in 2015 and again this year).
Both times, the roses were first quality roses which arrived in excellent condition and thrived.
I think J&P is returning to its former glory. I'm happy to see this.
|On Sep 10, 2016, DonnaMack Elgin, IL (Zone 5a) wrote:
I must state, with some surprise, that I have now had two great experiences with Jackson and Perkins. I have been growing roses for many years, but until last year had never ordered from Jackson and Perkins.
|On Nov 23, 2015, carolyn82 Mars, PA wrote:
Not sure why there are so many negative reviews! My blueberry bushes arrived as promised, and in great shape. I was doubtful when I saw the boxes they arrived in, but was amazed at what I found inside. Even with shipping, these bushes were less than half the price of what I paid earlier this year at my local nursery, and they look just as nice and full as the photos online. Much better experience than with some other established catalogue companies, where my "bush" or "tree" ends up being some questionable looking stick. I got real bushes from J&P and for a fraction of the price locally. I'll be ordering again.
|On Jun 2, 2015, gottfriedg Dickinson, ND wrote:
I've ordered from Jackson & Perkins for two years in a row. I love roses, but I find that my local sellers don't pay enough attention to getting the roses that match our planting zone. So far, I've ordered 11 roses and a number of other plants from J&P. Last year's roses made it through a crazy winter -- a lot of freezing and thawing. I've been thrilled with the plants both in terms of growth and in terms of the degree to which they fit the detailed descriptions J&P provides. (I really appreciate those descriptions. They're almost as helpful as zone information.) The other plants -- delphinium, fern, bleeding hearts, lily of the valley, and hosta -- are doing well, too. I'll continue to order from J&P -- as long as I have space in my garden. ;)
|On May 11, 2015, jillinaustin Austin, TX wrote:
Posted on April 28, 2015, updated May 11, 2015
On May 11th, 2015, jillinaustin changed the rating from negative to positive and added the following:
Angela seems to be the only person at J&P who can actually get anything done. I suggest patience with her since she is dealing with so many issues.
We negotiated a replacement for the hybrid tea I had ordered earlier this spring that failed to thrive. A Hot Cocoa FB was sent as the replacement and it looked great out of the box!
On May 11, 2015, Jackson & Perkins responded with:
"On Apr 28, 2015 2:31 PM, Jackson & Perkins responded with:
I would like to assist in bringing a solution to your issues, researching and reviewing I found the email address of firstname.lastname@example.org is no longer an active address. I did however locate your email in our Info inbox, I apologize you have yet to receive and response. During the peak season it can take several days to get a response due to the volume of emails we receive daily. However I will be more than happy to assist you in replacing your Beloved Rose, please email me directly at email@example.com
|On Apr 22, 2015, bobbi_s Richland, WA (Zone 7a) wrote:
After all the negative reviews of Jackson & Perkins who are part of Park Seed Company, I ordered one rose. I have ordered roses from Jackson & Perkins in the past, and have been very pleased with the results. I have since moved to a different residence, and decided to have some roses at my new place. I ordered Cabana, a hybrid tea rose. They shipped the Cabana hybrid tea rose, and also gave me a free Clouds of Glory Hybrid Tea rose as well. The roses were packaged very nicely. They arrived in good shape, having grown. They are bare rooted, and I am very pleased with the order. I do not understand all the "bad" reviews, and I would highly recommend this company to all who want good plants. They have a variety, and unique plants from Park Seed, which I have ordered in the past too. I will definitely be ordering again! :)
On Apr 22, 2015, Jackson & Perkins responded with:
"On Apr 23, 2015 8:12 AM, Jackson & Perkins responded with:
We appreciate you taking the time to post on Dave’s Garden about how pleased you are with your order/product. Thank you! Your opinion is valued and we, of course, welcome feedback. It's customers like you who act as a reminder of why we do what we do and the importance of supplying only top quality products as well as to offer the best service possible. Again, thank you for sharing your thoughts!
|On Feb 18, 2015, MTYost Mountain View, CA wrote:
Had similar problems in 2014 as many others who have commented. Ordered 8 roses that arrived with 2 canes somewhat green. Long story short... Finally got a credit which I decided to try again this year after their rep said that they were aware of the problems and they had been addressed. The roses arrived in great shape with sturdy canes with multiple buds which 2 weeks later have begun to sprout. OK, the Double Delight canes were a little thin, but that was typical years ago. Cannot overstate how pleased I am.
|On Oct 24, 2014, cyborg Lansing, MI wrote:
I purchased roses in the past from Jackson & Perkins and was happy I did. Sorry to see the negative reviews, I will still purchase from them.
|On Apr 8, 2014, MsCoon Tyler, TX (Zone 8a) wrote:
I am pleased to say that I am very happy with my order. I ordered 5 Floribunda Roses. 3 potted and 2 bare root. All arrived healthy and hydrated. Shipping was prompt and the roses were packaged nicely. I will definitely be ordering from them again.
|On May 25, 2013, bonsaids Sugar Land, TX wrote:
I purchased two bareroot Scentimental Roses from JP on May 2013. I don't understand all the negative reviews that people are giving them. I am very satisfied with my purchase. I received them in a timely manner, carefully packaged with good planting instructions.
|On Apr 12, 2013, SherryNE Lincoln, NE wrote:
I had ordered from Jackson and Perkins years before, and was always happy. I read the reviews on this site and was a bit nervous, but they had the varieties I wanted. so I ordered one bare root rose (Tuscan Sun) and a groundcover rose, Yellow Ribbons.
|On Oct 23, 2012, dumbobaby Barnhill, OH wrote:
I have ordered a total of 9 rose bushes (in 2 separate orders) from J&P. All but one has arrived. All arrived in pots, packed very well. (Which was a good thing, as the shipping company beat the heck out of one of the boxes...yet there was no damage to the plants). Plant sizes were much better than I anticipated & even had blooms on them upon arrival.
|On Oct 16, 2012, SideTrack Marietta, GA wrote:
My experience with Jackson and Perkins, has been a very positive one. I placed my order online, earlier in the spring for a duo miniature rose pot which has a combination of white and pink mini-roses in one pot, 3 hybrid tea's, Ebb Tide, Radiant Perfume, Flawless Salmon and a Sunshine Dwarf Blueberry bush. At that time, there was also an offer which included 10 Stella de Oro Daylilies, free with my order. I like anything free!
|On May 29, 2012, jaimelemon St. Louis, MO (Zone 6a) wrote:
I ordered 2 bareroot roses that were very on sale (due to time of year, I'm assuming). Order was placed last Monday evening, they arrived on my doorstep Friday afternoon. They seemed to be packed securely, although with no pots to contend with it shouldn't have been very difficult. I will say that the wording of the website was peculiar, and I didn't know if I was ordering bareroot or not. I emailed to find out and never received a response. When I called to see when they would be shipping my plants out, the woman told me they were scheduled to be delivered the next day.
|On Feb 24, 2012, awb_1 Pahrump, NV wrote:
Received two bare root roses (Peace and Mardi Gras). Both plants were in top condition.
|On Feb 21, 2012, ztmh2 Cut Off, LA wrote:
Posted on February 20, 2012, updated February 21, 2012
On February 21st, 2012, ztmh2 added the following:
Just remembered the name of the person I was dealing with. Her name was Samantha. She was a great help and she surely is an asset toward getting J&P back on track.
|On Jun 11, 2011, mpmarisa Hialeah, FL wrote:
Posted on February 10, 2011, updated June 11, 2011
On February 10th, 2011, mpmarisa added the following:
Fast forward....I am in my new home and trying to find some of the roses issued by J&P many years ago only to hear from dedicated rosarians that due to J&P's recent bankruptcy, some of the companies who grew their roses have stopped production altogether and some of the roses that were in J&P's care are in peril of disappearing altogether. Apparently J&P has gone thru several incidents of bankruptcy crisis, but this time it's become serious.
On June 11th, 2011, mpmarisa changed the rating from neutral to positive and added the following:
Update: This past week J&P had a real good deal going on for their season's "left over" roses I presume. They are having these great deals on Tuesdays. This one even included free shipping. I called the day after the sale asking if they would give me the free shipping and some roses selling for about 8.00 on the sale page. I thought what could I lose at those prices and when the lady told me the price it came out to 5.00 each so ordered a 3rd one with free shipping. I did tell her my hesitancy to order due to all the bad publicity I have seen here (did not tell her where I saw it) and she told me many people are displeased due to they purchasing the company and are not allowing the one year guarantee as J&P used to do but that the roses are good quality and possibly the persons planting them may be at fault for some of (not all) the problems. I ordered Nancy Reagan, Laura Bush and Aromatherapy. Total 15.00. That equals one purchased at Home Depot. They came not 5 to 7 days later but in about 3 working days. The bare roots look good. They were soaked in water for about 6 hours and planted. They did come with dry sprouts, but look at the time I have purchased them & I live in Miami. The lady told me to shade them until they had some new sprouts due to the intensity of the heat down here. One week later they are showing new sprouts and the canes are looking healthy with the exception of Laura Bush having a bit too many dried out canes although it did not arrive that way. I have gone ahead and cut those down and there is one main cane that is showing signs of life. I think that they will be doing fine in my garden. J&P is willing to stand behind their roses even though it is not the J&P of before. They have even kept the old records J&P sent them of their previous customers and can look up old orders if you want to buy something you had in the past contingent it is on their computer records. Paper purchases of the 70's and before are non-existent. I am willing to give them another chance. Maybe others should try and do the same. Not sure I am going to go by what is written here as I don't know what the true story of the hating is all about. They treated me well, explained what is going on and even though it is way beyond the reasonable time of planting here, they are starting to thrive.......Will keep you updated of what happens with them in a few weeks.
|On May 10, 2011, kymcmillon Cleveland, OH wrote:
Posted on August 16, 2010, updated May 10, 2011
On August 16th, 2010, kymcmillon added the following:
I thought that I would give an update on my rose experience with roses I ordered from Jackson and Perkins. Back in March of this year I received my 6 roses and a rose tree and they were planted in April; we'll this is August and I must say that all of my roses have grown to be almost 4 ft tall and about the same wide and still are healthy. I don't understand why my roses from Jackson and Perkins turned out to be beautiful, strong and healthy and others aren't having much luck, I just water, fertilize ( I add epsom salt, banana peels to the soil), remove all dead leaves and branches, prune and so far my roses have grown to be beautiful. I will continue to order more rose (in the container) from Jackson and Perkins next year.
On May 10th, 2011, kymcmillon added the following:
I'd thought that I would give an update. All of my Roses that I received from Jackson and perkins last year are growing beautifully and all of them survived the winter. This year I ordered 2 more Tree Roses because the Tree Rose that I received last year grew beautifully and I had to have more. There was a problem with one of their tree roses that I received which wasn't their fault I contacted Jackson and Perkins and I had no problem receiving a replacement in a timely manner, so their customer service was very concerned and helpful. The Tree Roses are growing fast. I will continue to order from Jackson and Perkins in the future and I'm sorry other customers are still having problems, but give them a chance and you won't regret it.
|On May 6, 2011, sunsign5 Ipswich, MA wrote:
I got a potted moondance rose. A bit small for the price but it's growing nicely in my garden. Could have better customer service but overall pleased with my purchase.
|On Apr 4, 2011, SerenaSYH Overland Park-Kansas City, KS wrote:
Posted on July 28, 2010, updated April 4, 2011
On April 4th, 2011, SerenaSYH added the following:
I thought I'd recheck by here, thinking that there should be far more positive comments since things should be stable now. Here is my update. I am continuing to order my tree roses from J&P and I still feel that they are reliable. The packaging is good, the rose canes look fine, and I expect the plants to do super well for 2011. I have also always been thrilled with their hybridized roses. Own-root Aromatherapy sends prolific strong basals and "saplings", it is a strong rebloomer; Gemini was the most exhibition-like hybrid tea, such classical beauty and high spirals plus I lucked out too in getting a sport-fragranced Gemini :), this year I'm ordering another hybrid of theirs, Crescendo. All roses came in vital and ready to grow!
|On Mar 11, 2011, IrisZ7 Ellicott City, MD wrote:
I ordered a Fleur de lis trellis support during the 20% off promotion about a week ago and received the product this week. The parts packet only had 2 of the 3 bolts needed (minor inconvenience), but the tellis support was very well made and just what I ordered. I am very pleased with my purchase.
|On Mar 10, 2011, CreativeCountry Petersburg, IN wrote:
I am a bit sad to see all of these negative comments about this company. I have been growing roses for many years and have had nothing but good results from J&P. One of the very best roses in my garden is a Yellow one called "Countrytime" I planted in 2008. It is very disease resistant and beyond beautiful. I purchased 7 roses this year bareroot. They came in beautiful condition, healthy and well packed. Everything was labeled well and safely packed and dated. I ended up with 7 roses for under $70 using the sale packages. I am very excited to see how they do in my garden and you can visit me online at my site to see current photos when they bloom
|On Aug 28, 2010, tovatrace Fort Lauderdale, FL wrote:
Jackson & Perkins started in 1872, and in 1963 they were sold to Harry & David. In 2007 H&D sold them to Park Seed. Park Seed began in 1868.
|On Jul 2, 2010, palecd Willoughby, OH wrote:
I ordered over a dozen roses from Jackson & Perkins this year, half container and half bare root. I have never ordered roses from them before. They all came in good shape and are all growing with most already flowering, including one of the last ones that I got in late May. They're beautiful. I would order from J & P again without hesitation.
|On Apr 24, 2010, LucasCatChow Tulsa, OK wrote:
Although I've mail ordered roses from many sources over the years I've never ordered from J&P direct, so this was my first experience. I ordered one rose, an own root potted Floribunda named Monkey Business. It arrived in a timely manner was packed very well and was a nice large rose considering it's an own root. Certainly much bigger then some other mail order rose companies send. All in all it was a good experience and I hope they settle their financial difficulties and are there for me in the future.
|On Mar 9, 2010, kittyjoy Norwood, NC wrote:
I have ordered roses from them 3 times. I only had one die. I called them and they not only replaced it for free, they sent me a complimentary rose of another name. I will order all my roses from them.
|On Jan 28, 2010, kentstar Ravenna, OH (Zone 5b) wrote:
Just got my 36 inch umbrella trellis today. I ordered it on Monday and had it by Thursday! Great job!
|On Jan 16, 2010, newday73 Chesapeake, VA wrote:
Last spring 2009 I ordered and received four David Austin roses that were in a special offering for a good price. It was my first order for the David Austin roses from anyone. Although the plants arrived a couple of weeks later than I requested, they were reasonably good looking bare root roses. I planted them as I usually do as I am an experienced gardener for over 40 years, especially with roses, and the plants grew and took off. The packaging was fine, the plants had a lot of canes, and there was no evidence of disease. Later in the season in August I began to have problems with blackspot, which is not unusual in Tidewater Virgina, and as of this date, Jan 16, 2010, we have had severe cold temps for a longer period of time than usual ,temps dropping into the teens at night and below freezing in the day time and after inspecting my plants this morning I found no dieback and no freeze damage. I do think that some of the smaller companies that are family owned do a better job over all. However, I would probably buy roses again from J & P when looking for a rose that only they have.
|On Aug 7, 2009, JPSalesRep Greenwood, SC wrote:
The Diana Princess of Wales name was changed because the memorial fund that was licensing her name is no longer doing that.
|On May 18, 2009, Austen5 South Windsor, CT wrote:
I had ordered from Jackson and Perkins before reading the comments on this site, so it was with some trepidation that I awaited my order. I did have to call -- J&P had miscoded my order and the roses weren't sent immediately -- but they arrived soon after my call, in time for spring planting, and were huge and healthy. I now have four lavender simplicity, two double delight standards, and two climbers that are leafing out wonderfully and are healthy and green. I only worry that I planted them too close together, as I hadn't expected this much growth the first year!
|On Apr 7, 2009, stcarolyn Mount Holly, NC wrote:
I received my Summer of Love Tea Rose Bush about three weeks ago and it was very healthy and had many canes with new sprouts and a very healthy extensive root system. I planted it after soaking it in water for two days and it looks like it is taking beautifully after three weeks. I was surprised at the size of the rosebush, it was bigger than the ones in the stores and I wasn't expecting that. I will definitely order more tea roses from Jackson & Perkins since their tea rose is healthier than any other I have seen in a long time.
|On Apr 4, 2009, JerseyWendy Howell, NJ (Zone 6b) wrote:
I had ordered a standard tree rose back in February, and it arrived this week, as promised, at the perfect planting time.
|On Mar 28, 2009, connoisseur Indianapolis, IN wrote:
Just received three climbing roses. Quality was excellent--multiple thick canes, heavy rootstock, vibrant green already starting to burst. Was pleasantly surprised; hope my next order is like this.
On March 28th, 2009, connoisseur added the following:
And the cost was less than $13 per rose including shipping.
|On Mar 20, 2009, ZoSoDragon Hubert, NC wrote:
This was my first time ordering from Jackson & Perkins online. I placed my order with them before I checked out the J&P garden watchdog page, so I was very nervous when I saw all of the negative experiences posted. My order was one Stairway to Heaven cllimbing rose, and it arrived in about a week. It had 4 very healthy looking canes, and I planted the next morning after it arrived (this was a week or two ago). Leaves are just beginning to bud out from the canes, and I'm hopeful that it will do well. I am happy with my order from J&P so far.
|On Mar 20, 2009, pmjjm Catoosa, OK wrote:
I have ordered many times from this company and have found them very professional. They have always sent quality products in a timely manner. When 2 of my roses did not survive, they replaced them free of charge, shipped the next week. I don't think you can ask for a company to do more. Every company has good and bad but their good far outweighs their bad. I would highly recommend them. Too bad we don't have the same choice with telephone companies (lol).
|On Mar 14, 2009, GreeneLady Oak Island, NC (Zone 8a) wrote:
I ordered 2 roses last year from J&P. I've been a customer for many years. For the first time ever, I had roses that didn't make it. I tried to nurse them along for a few months but they just didn't look good from the start since they were shipped late and had dried out before they arrived. Finally, after 6 months I called J&P for replacements. Customer service was very nice, explained that they no longer had a 1 year return policy, it was now a 3 month policy. But they said since I was a valued customer they would go ahead and ship two new plants in March during proper planting time for my zone.They arrived in a timely manner and have already been planted and are budding out beautifully.
|On Oct 28, 2008, timbers Vallejo, CA wrote:
I recently ordered seven rose bushes from J & P's fall planting collection. They arrived carefully packed, and they are in beautiful condition. They were shipped from their Galt, California facility.