On Jun 14, 2003, Intriguing1 Tulsa, OK (Zone 6b) wrote:
Jackson & Perkin's guarantee is not the best in the business, so I was a little leery about ordering. However, I purchased a bareroot rose and 3 bareroot rose mallows from this company, and was thrilled with what I received. My order arrived quickly and was quite healthy, with excellent root systems. The rose was not the largest bareroot I have ever received via mailorder, but it definitely was one of the best looking in terms of health. I also bought 2 tree roses from this company for my mother, and she couldn't have been more pleased.
On Jun 11, 2003, emskware Old Bridge, NJ (Zone 7a) wrote:
I bought the buy one, get one free, rose trees and they came in beautiful condition! I planted them in containers on my deck, according to instructions, and have begun to sprout within 2 days of planting. I wish I had more sunny places to plant rosebushes -- I'd buy more!
I haven't ordered any of their other perennials but I have ordered their roses. I got a really excellent price. Four of their grand prize rose bushes for $26.95 including shipping and handling. These bushes had an excellent root base and great looking stalks. I have yet to see their blooms though, but I have two 2-year old love and peace rose bushes bought at walmart (jackson & perkins), and they are the most beautiful roses I have ever seen. They are definitely the rose company to order from.
I've ordered from J&P for years and have yet to have a bad experience. The roses I ordered this spring arrived on time, were in excellent packaging, and are thriving! I do agree that their shipping charges are a little much, but am stuck when they offer such quality products!
I ordered 3 bareroot roses from Jackson and Perkins this year, and it was my first experience with them. I also ordered 6 others from another company. My order from J and P had a close encounter with the US Postal Service and the box was mangled, to say the least. A couple of canes had been broken off and some of the roots had been damaged. I planted the roses and called Jackson and Perkins to let them know what had happened just so my experience would be on file in case the roses did not do well. I spoke with a lovely and efficient employee who insisted on replacing the roses free of charge as she was concerned the particular roses I had ordered might be sold out by the time I realized they were not flourishing and she did not want me to lose out on having the roses. I received the replacement roses and am thrilled to say that 6 weeks after planting they are ALL flourishing and are budding out. I could not be happier with the service I received. Even though they might be somewhat pricey, the quality of the roses was well worth it. I also received a check crediting an overpayment before I even received my roses. No other company I have ever dealt with has ever done this!! Needless to say, I'll have more Jackson and Perkins roses.
On May 23, 2003, ellendag Herndon, VA (Zone 6b) wrote:
I'm a novice gardener and this year I mustered up the courage to try to grow a rose. The Jackson and Perkins' rose that I ordered came in at the time they said was right for planting it. There were clear and helpful directions on rose care included in the order. I followed the directions and am very pleased that the rose has sprouted MANY new leaves and looks very healthy.
I ordered three bareroot roses and several perennials from Jackson & Perkins this year by phone. The roses arrived in early May, as expected, and the perennials arrived the week that they had been promised. The roses were a little smaller than I get from other mailorder suppliers, but they have taken off well in the garden. The plants are doing well too. My only complaint is that they charge your credit card at the time of the order instead of when the order is shipped, like most other companies do. Their prices are a little high too, but they have good sales every once in a while.
On May 20, 2003, perrisquirrel Saint Cloud, FL wrote:
J&P is a bit expensive, and does charge a lot for shipping - but the rose I received is wonderful! I chose the potted version rather than bare root, and it arrived with 4 buds on it. They have all opened beautifully.
The only problem I had was that my shipping email stated that the item was shipped USPS and could not be tracked, when it was indeed shipped UPS. I would have liked to have the tracking number just in case.
I ordered 2 tree roses, 7 bare root roses, 9 day lilies and other assorted bulbs. All arrived in very good shape with good planting instructions. The roses broke out of their dormant stage quickly and all survived. The daylilies are growing very quickly. Very happy with their plants and service.
I've had trouble with J&P in the past, when I ordered Christmas gifts, but I decided to purchase some perennials from them this year. I have been SO pleased.
I like their shipping containers. I ordered many plants, and only one arrived dead. J&P replaced it right away -- with two plants instead of one. Then I planted six bareroot perennials which failed to thrive, so I called to complain. No problem! I was immediately credited the full amount, PLUS I was given a 20% discount on my next order.
I also like J&P because my calls are always answered by a live human being who is always very friendly, knowledgeable and helpful. I just wish they carried a wider variety of perennials so I could order more from them.
This was my second year ordering from them, and the second year that I've been very pleased with my entire order! All my plants (mostly roses) were very nice sizes with sprouts already growing, they took off with leaps and bounds once planted. I also ordered for a friend who couldnt believe the size of the plants with very healthy roots! Also the people who answer the phones are very nice and willing to answer your questions. I will continue to order from them yearly!
I am ever so glad that I did not read these comments prior to our placing our orders from Jackson and Perkins as we would have missed out on some spectacular plants the last two years. We have order thousands of dollars of plants from Jacksons and Perkins and we are thrilled with everything. In the thousands that we spent there were less than six plants that did not flourish ... these we received replacements and/or credits without any hassle! Our plants are spectacular ... maybe we were more realistic, as we have ordered plants previously and know the size etc of mail order plants ... I don't know, all I know is that I AM EVER SO GLAD that we placed our orders both last year and again this year, and we have plans on continuing our relationship with this delightful company!!!
I have been ordering roses from Jackson and Perkins for 13 years. Some have been mail order, some have been from local shops. I have lived in Texas, Virginia and Wisconsin. NEVER have I had a Jackson and Perkins rose fail to flourish... not just grow. And I've lived in zone 10, 7, and 4.
I have easily over the years ordered about 70 roses from them and they have all come in fantastic shape. Fat, healthy canes, great rootsystems and in dormat but ready-to-grow shape. The packaging is some of the best in the industry that I have seen.
My last rose garden had over 130 roses in it, and they by far outperformed the competition. I have never had to ask for replacements for poor merchandise. It has always been the right product at the right time in great shape.
Yes, they're more expensive. Yes, they do charge you for advice, but I would say this: if you are going to make an investment in your garden, know what you're getting yourself into. Invest in a few good books to guide you, and if you still have questions, call your local extension office (they're experts, too... and they're free).
Flat out, hands down, in my opinion the best rose company going.
I have ordered for 2 years from J&P, versus paying retail. I mark my calendar for the "warranty" period. Out of 30 Roses I have had 3 that did not grow. Calling the day prior to expiration - - my replacements came no questions asked the following season and have done wonderfully!
I order 500 bulbs, they looked great, but not all of them came up. I called they refunded me my money no problems. I am new to this area and I guess moles like to eat them so I am wondering hmmmmm...... My mom and I have ordered other things from J and P and have always gotten good service! My Mom's entire rose garden is J and P.
I have to give a neutral here simply because 50% of the plants I've ordered have done great, but then again the other 50% have failed miserably. I've ordered roses from them four different times over the last year. Out of the two tree roses I ordered both have been very disappointing. I went to a local nursery and bought two others with the Jackson & Perkins label on them and they have done better than I could have expected and they were about 40% cheaper once you took into account shipping. On the other hand twice I ordered some of their smaller rose bushes and they have been very impressive.
Last Spring I also ordered a preplanned garden for the sun. Out of the 53 plants only the roses and lilies, about 25% of the total plants, have survived a very mild summer for us. In addition I've gotten some various other perrenials last year and only about 50% have done well or survived at all. The plants that did well though did very good for such young plants.
Next Spring I probably won't be ordering anything from them, I've had much better luck and with more consistency from other nurseries such as Yucca Do or Plant Delights.
On March 6th, 2003, gbateman1 changed the rating from neutral to positive and added the following:
OK, I'm going to change my rating based on a couple of items. I ordered Foxglove from 3 different nurseries this year and I found some at Lowes and I bought some from J&P. All have been in the ground for 2 weeks now and the ones from J&P are twice as large as all the others. I also ordered some daisies and million bells and all arrived safely and in good shape.
On Sep 3, 2002, Lynneham Fair Haven, MI (Zone 5b) wrote:
I've had good and bad experiences with J&P. But considering I've been ordering for the past 15 years and still manage several a year. Possibly a little more expensive by catalog but the bareroot do so much better than their boxed counterparts. The combinations bring the price down as well.
NOTE their warranty is short. (60 days) Make sure you notify them early on if the plant is weak or not doing well. By the time you give up on it (or it gives up the ghost on you) the warranty is gone. When I've called in the past early enough-no problems on replacing.
Occasionally an order has been mixed up/misslabeled etc. I have a beautiful Outrageous growing with a Double Delight tag on it. ;-) Oh well.
I am really impressed with the Jackson & Perkins mail order roses I received in early 2001. In 1997, I bought three J&P roses from Home Depot. One did well, one was sickly, and the third I did not care for. I replaced the two with J&P mail order hybrid tea roses in early 2001. I was impressed with both. They grew and flowered vigorously and matched the catalog description. It was the first time I was able to fill a vase with Long Stem, floral store quality roses. I would highly recommend ordering from them.
On Nov 28, 2001, paulgrow Allen Park, MI (Zone 6a) wrote:
I rate this company as netural. Over the past couple of years I have seen their service begin to deteriorate.
I purchased a Our Lady of Guadalope hybrid tea in the spring.
It did horrible; I really nursed this plant to no avail JP would do nothing as far as a replacement or adjustment. I feel they are getting too large and don't care about the loyal customer.
On December 19th, 2001, paulgrow changed the rating from neutral to positive and added the following:
I ordered a rose from JP in April 2001, It didnt do well at all throughout the summer. I contacted JP in Dec 2001 and explained the sitution. They will replace the Rose with no questions asked.
On Nov 28, 2001, gardenwife Newark, OH (Zone 5b) wrote:
I was pleased with most of the bare-root plants' quality, and the 3" seedling plants I've received were great. They were good about replacing the unacceptable ones or refunding my money if the plants were unavialable. I think their guarantee is too short for most plants, however. They are somewhat flexible on replacing out-of-guarantee plants if it's a matter of a month or two, but not beyond this. Be polite, but don't hesitate to ask for a supervisor if the associate seems unknowledgeable; they have a lot of seasonal help.
I've ordered J & P hybrid tea & floribunda rosesfrom their catalogs for approx. 7-8 years now, and have always been impressed with the high quality of the plants. This past winter was the first in all that time that I lost any of their roses to winter-kill, which is exceptional [in my climate.]One year, I ordered a J & P "Mirabella" rose, and what grew seemed to be a throw-back. It hadthe color of the Mirabella, but that was it. It looked nothing like any hybrid tea I'd ever handled. Well, I contacted the company, explained the situation, and was told I'd be issued credit for this plant. Tending to be rather forgetful, I never did anything about ordering a replacement for that particular rose, but I ordered other roses from them after that. Much to my surprise, approximately 2 years later I received a check from the company covering the cost of that "Mirabella"! Someone had taken the time to check thru the records, found an outstanding credit, and settled up with me. I thought that was pretty decent. J & P will continue to receive my business as long as they offer top-quality roses and treat me as well as they have. My one and only complaint is that they inundate me with catalogs! Too many too often! Rather than offer just a couple rose catalogs per season, it seems like they send a 1/2 dozen or more, changing only the cover design to make a person think there's something new inside. This is mass-marketing over-kill!
I only could afford one plant -- I got Pristine from J&P and it was absolutely beautiful! In five weeks the plant had a huge, gorgeous flower, the size of a dinner plate. In eight weeks it had several lovely blooms. I was really very pleased. Saving up cash to order more!
We've had nothing less than absolutely satisfactory dealings with J&P over the years.I've yet to have any of our rose shipments fouled up, and was very surprised by some of the negative postings I found on this site. Only once did we receive a rose that, to me, looked a bit "rode hard and put up wet." I called J&P the next day to let them know that one of the three roses we ordered wasn't up to snuff. Their rep was pleasant and apologetic, indicated that she would get a replacement out right away, and that was that. No hassle, no fuss. And the replacement plant was a beauty!I have been disappointed on occasion to find that a rose of my dreams was sold out, but that has always been my fault. The J&P catalogs come early, and I've learned that if I order promptly, I don't run into out-of-stock problems. Only when I decide late that I've got to purchase Rose Whatever, do I stand the chance of being disappointed. I might order from other suppliers from time to time, but J&P is our primary and trusted source of quality roses.
I have had a very good experience with Jackson & Perkins. I am a beginning gardener, and last spring I ordered a variety of perennials from them. I had excellent results. Out of an order of 9 plants, only one didn't survive - sunset hyssop. I called them, told them that I had treated the plant in the same way as the other two that I received of the same type, and they promptly replaced it. And although I didn't order them through the mail, I bought two J&P roses in my first year of gardening. Despite terrible conditions, abuse, and inexperienced pruning, they have flourished, even though they have been replanted once or twice since they were first put in. They survived a move, and a few days in plastic grocery bags before I was able to plant them at my new home. However, one of the previous reviews did remind me that my credit card was charged for part of my order that did not arrive this year. I called and worked it out, no problem other than the inconvenience. My only other pet peeve with J&P is that they generally only sell perennials in lots of three. When broken down, their prices are comparable, but I don't like having to buy so many plants.
I like the enormous roots on the bareroot roses. The staff is very helpful, and they have sent me replacement plants, Spanish Lavendar, when it was my fault they didn't make it. I am very happy with their service and plants.
I started lily beds in the Seattle area with their mixed Asiatic and Oriental bulb deals--by the 2nd season, the results were spectacular (and the price was right for so many bulbs!!) Have now moved to zone 4 in Iowa. Am in theprocess of waiting to see how a repeat of this lily order does, over time, planted here. But I succumbed to an "internet special" from them last Fall, too--and I'm a bit nervous about what I will get as they grow: I order these "color collections" where special, select lilies (I love lilies!) and perennials were mixed for a discount. Boy, these bare root were quite pitiful, for a plant in mid-fall! The Echinacea were barely small twig sized, the Cranesbill roots were pretty small too!! Am waiting to see if I shall ever order perennials from them again. But I do recommend their lily bulbs, so far!
I have ordered from J & P for 7 years, and have received beautiful roses and perennials, all which are doing well. I lost one rose and they replaced it no questions asked, I am sure it died because of my lack of experience. I have the pink simplicity roses and in spite of the deer attacks in the late summer and early fall they continue to thrive. I also have ordered many which are doing well. They have shipped my orders at the right planting time for us in middle Georgia.
I ordered 5 bare root rose bushes from them in the spring of 98. They were packed great and delivered at the right time. Also very friendly on the phone when I ordered. They are growing beautifully (no problems at all.) I will definitely by from them again and highly recommend them.
I ordered a gift for a friend's Birthday. Will, by the time the gift arrived, it was all wilted. Not sure who held it up! She called Jackson and Perkins, and they sent out another rose gift that day. They did not ask her to return the previous gift, but suggested that it might come back with some serious attention. I have ordered their roses and find the company to be dedicated to customer service.
I've bought roses for J & P for a number of years. The majority have lived and they have replaced some that I have lost when I felt the loss was not my fault. They were extremely gracious when I called one morning in a panic (May 95) after a major hailstorm had devastated my garden. My roses were beaten to pulps and I didn't know what to do to save them. A master gardener spent time to tell me exactly what I should do to help my bedraggled roses (including using nail polish to seal some of the wounds!) I eventually only lost two of the thirty rose bushes I had at the time.
Their customer service/order personnel are just delightful to talk to. Each time I have called-once to order, once to question about the plants' performance-the woman on the line has been very friendly, helpful, and personable. She looked up the order for me, answered all my questions about the plants, and cheerfully replaced what had not come up. Talking to this woman was like talking to an old friend. The poppies that came up, are growing beautifully.