You've found the famous Dave's Garden website! Join this friendly global community that shares tips and ideas for home and gardens, along with seeds and plants!
Check out the DG homepage for a brief overview of what you'll find in this gardening mega-site.
Login
If you don't have an account yet, visit the registration page to sign up.
On Nov 25, 2006, kokomo54 Fairfield Bay, AR wrote:
No problems. Ordered peonies for fall delivery. Through a mix up plants didn't arrive. Called company on November 22 and asked for a refund. Dave Black said he would issue refund. Check arrived on Nov. 24. Have done business before with company. Great service. Will order from Paradise again next spring.
I found Paradise Garden this spring and ordered a number of plants over the season. This is one of the best nurseries I have discovered. The plants are big and arrived healthy. I will definitely be back in the spring. I have recommended this company to a number of friends.
Just received a new tree peony from Paradise Garden. I couldn't be happier. It was big, beautiful and healthy-looking. Thank you Paradise, you are awesome!
In the spring of this year I ordered some hard-to-find plants in local nurseries from Paradise Garden. The order was shipped early per my request and arrived in excellent condition. I was so impressed with their service and healthy plants that I let my closest friends know that I'd love plants on my wish list at Paradise Garden for my birthday. I am pleased to say that they all sent plants from Paradise Garden, and all were healthy and came with a bonus daylily- or should I say daylilies because each one far surpassed any daylily plant I've ever received from other nurseries. I've recommended ordering from this company to my friends for their own gardens and asked them to please continue to use my wish list at Paradise Garden for future gifts for me!
On Oct 16, 2006, dayliliylover Spring Hill, FL wrote:
I just received my first order from Paradise Gardens for several varieties of daylilies. I was amazed at how big the plants were and so healthy looking! I can't wait until they bloom next spring. Thank you Paradise Gardens! I'll be back!!!
Last fall I purchased a peony from Paradise Gardens which didn't make it. I emailed the company in the spring and told them about peony. Right away I received a reply letting me know that in the fall I would receive a replacement. Here is fall...and I just got my peony in the mail as promised! Thanks PG for such excellent service. MSheahan
On Sep 21, 2006, wingate61 Stevensville, MD (Zone 7a) wrote:
I ordered a bunch of daylilies from Paradise Garden. I was very pleased and excited to see how healthy they were.
I planted them almost right away (love to dig in the garden) and now after being in the ground for only 3 weeks - one of the daylilies is getting ready to bloom. Now if I can hide this bloom from the deer . . . . . . .
Now when the other lilies arrive (hope is this week) I'll be done.
I ordered Hosta Olive Bailey Landon in Mid July '06' and it arrived in just a few days-- packaging for shipment couldn't have been any better-nice moist root system with leaves removed. After soaking to re-hydrate and planting, it seemed strange that no leaves appeared after about 4 weeks so I sent an e-mail asking if this was normal but stated to Patti in Customer Service that I'd like to give Olive another week or so to see if any leaves would sprout. After that time passed Patti sent me a replacement and after planting it is doing fine. The original Olive cut off leaf stalks have now turned yellow and fallen off but I wonder if it isn't gone into dormancy...I will find that out come Spring of '07'. My experience in dealing with the CS department at Paradise Gardens was wonderful. I would encourage anyone to order from them. Vi from Fitchburg, MA
On Sep 14, 2006, pacpowerthomas San Jose, CA wrote:
I am happy with this website. It was informative and easy to use. The company communicated well and let me know just when to expect the plants.
I was pleased with the 2 hostas I ordered; but one was very small. An extra (Very nice) plant was included. The two I ordered were planted 3 months and still no leaves. They weren't dead....just no new growth. The freebie grew very well. I contacted Patti just to let her know I was somewhat disappointed at having no new growth on the hostas all summer. Without hesitation, I was immediately sent two more (beautiful hostas) which I promptly planted and which look lovely in my garden. I am super impressed with the fast response and the generosity of this garden site. I will surely recommend them. Donna Thomas.
On Jul 28, 2006, liebran Valencia, PA (Zone 5b) wrote:
I ordered daylilies and hostas as well as a few other smaller things. All things came well packed. The daylilies came separate (from Oakes daylilies in their packing)--I was shocked to find 3-4 fans of each daylily, not just one little one. AND they sent me an extra I didn't expect. All are doing wonderfully and 3 or the new daylilies have already bloomed. The hostas were the same--not just one little plant, but two or three. Drinking gourd was already large, and it bloomed about a month after planting. I also received a free hosta (wide brim). All are growing nicely. I am very pleased with them and surely will do business again. Karen Shaver
A totally wonderful first time purchasing experience. Order was placed on the web and received a confirmation within 24-hours of being place. Then received a notice several weeks later when the order was shipping and a further confirmation of that order. Package arrived in perfect condition, well packed within the stated delivery window. My order was complete and actually contained several extra iris that I didn't order. When I responded to Paradise via e-mail to explain that they had sent me extra iris, they immediately responded to thank me for my honesty and told me to accept the extras as a gift from them. This is the way business should be done!!! First time purchase from them, but because of how they treated me, it certainly won't be the last!!
On Jun 18, 2006, AtonWoods Indianapolis, IN (Zone 5a) wrote:
In May 2005 I ordered several daylilies, a tree peony and a herbaceous peony from Paradise Gardens. The lilies arrived in good condition. The peonies were not to be shipped until "fall". One of the lilies named Judith, bloomed the same season I purchased it. The description and photo described Judith as being a beautiful pink color. However, the bloom was a dirty pumpkin color, far from the lily pictured. I called and emailed Paradise, but received no response. The two peonies were shipped in November. November in Indiana is not "fall", it is winter. Further, the tree peony, Yachiyotsubaki, bloomed this spring. It was supposed to be a soft pink color, but it is instead a bright wine-red color. I didn't bother to try to contact Paradise about the peony. I will never order from them again.
I received my order of 2 plants and they were in excellent condition. I also got daylillies as a bonus and they were also very big and in great shape. I planted them all the day after I received them as it was raining hard the day they came. They look so nice, I can't wait till they all bloom. Thank you for such a quick delivery of gorgeous plants. I will always tell my friends and family about you.
On May 26, 2006, NoG8GreenThumb Daytona Beach, FL (Zone 9b) wrote:
I bought from the company for the first time this spring... I ordered 17 different daylillies and they arrived quickly and in beautiful shape...I also received 3 bonus daylillies... 18 of the 20 plants are thriving... One of the plants died because my landscaper sprayed it with weed killer - no plant can survice that... There is still hope that the other one will survive - I think it caught some of the spray the first plant got doused with....
Two of the early bloomer already have buds and the rest are green, about 10 inches tall and healthy...
The company notified me when the plants shipped and they arrived all together and on time...
I recently ordered plants from 'another' company and it took forever to get the plants and only 11 of the 20 I ordered arrived... When I inquired by email it took 5 days for a response and they indicated that the rest of the plants will arrive soon (whatever that means)...
I am already thinking about what to order for next years bulbs...
On May 21, 2006, STLjeepgirl Maryland Heights, MO (Zone 5b) wrote:
Last August (2005) I purchased 2 Geranium ROZANNE plants. They arrived with blooms and did really good until winter in St. Louis set in. Come spring, the one came back to life beautifully! The other one just never came back to life. Recalling their guarantee to replace plants that do not make it, I searched for my receipts to no avail. I did have my plant tags. I emailed them with my story with a lot of hope. To my surprise they found my receipt & sent me another mature plant!!! I really was elated. Now my 2 plants are thriving in my blue perrenial bed! Patti at Paradise Garden is wonderful....she even emailed me recently asking how it was doing! I highly recommend this Co. for all your plant needs.
STLjeepgirl
On May 19, 2006, cindistraughn Siler City, NC wrote:
This was my first order from Paradise....and I order both grasses and perennials. All appear very healthy and as promised. I also received 3 bonus daylilies which was nice. Although their prices are higher than most, I am pleased with the order i received and would order again.
Please note, negative f/back from customers is from 2005. I had some problems last summer also with poor quality, they emailed back and issued a credit which I recently used. I phoned them to place this order, and was answered by a 'live' person, who went the extra mile to help me with my order using my credit. I received several emails thereafter, confirming order, shipping dates, and tracking info. I received order this week, and the packing is by far the best I've ever seen!! as well as outstanding plants! Because they thought the tricyrtis was a bit on the small side (I didn't) they sent an additional plant, and then they sent an awesome 3 fan daylily as a bonus. From my experience, I believe they have brought this company around 360 from last year. These plants are remarkably healthy, the heuchera is huge and one would never know it went through a shipping process. The customer service was perfect and pleasant as it can possibly be. I'll be back!!!
On May 3, 2006, Wayne_110 Hot Springs, AR (Zone 7a) wrote:
The order was received on May 3, 2006 in excellent condition, now it's up to me. I was especially impressed with how well the plants were packed.
My only complaint was in not receiving a UPS tracking number.
On Apr 28, 2006, vvebmike Bellevue, WA (Zone 8b) wrote:
I have ordered several times from Paradise Garden's, and have had really great plants, and good service. My first order had some grass sent bare root, it was a bit wilted when delivered. I emailed the company to find out what I could do to make it better, and they explained the situation about the item being bare root, and also told me a new plant was on its way - just in case!
Besides that, I have talked on the phone with a live person and they were VERY nice and helpful! They honestly want to work with you and make things right if you give them a chance.
If you want great plants, at great prices, with great service this is the company to go with!
I wish there were a rating above positive. HUGE plants. I ordered 12, I ended up planting 28. The bunches were so big they could easily be split up. Right now, every plant is greening up and doing fine in my Georgia clay.
Price is right.
Plants are great.
Service was prompt.
First time ordering with Paradise Garden. I ordered three plants from Paradise Garden. The hosta came and was full of leaves with only one bad leaf. I cut that leaf off and have overlooked that as I thought I got what I paid for plus the bonus hosta was a nice touch.
I also ordered two toad lilys expecting to receive two year old plants as advertised. The plants I received are a little over 1 inch tall. They look like seedlings grown recently from a bulb this year and are ridiculously small for $15.00 a piece. Very shallow root systems. Very upset. I photographed the containers and sent an email to the company later that day. I also called the company the next day. The representative while polite, insisted the plants were two years old and I was wrong. Unless I have miracle soil, my two year old toad lilys look nothing like these and something is wrong. The representative told me I could ship them back, but by the time I package them up, pay to return them, and eat the original shipping cost, it does not make economical sense to return them. So I am stuck with $30.00 worth of toad lilys that look like $2.00 bulb sprouts. I didn't give them a negative because at least these plants arrived alive, but I will not do business with them again.
On May 26th, 2006, rosephan changed the rating from neutral to negative and added the following:
My landscaper came to do my lawn and viewed the tricyrtis and he agreed these were not 2 year old plants. From reading the comments posted here, it appears I am not the only one that has received these small plants as another 2006 reviewer mentioned a problem with the size of the tricyrtis. Why she was treated great and rewarded with replacement and additional free plants and I was told I was wrong I don't know BUT WILL NEVER DO BUSINEES WITH THEM AGAIN.
I was browsing on internet for a good company to buy plants,and came across Paradise Garden.i had never bought plants though mail before.their web site offered a great selection and alot of information about each and every plant they sell. they help you to purchace plants that do particulary well in the area you live, i ordered on 3-30-06.and in a very timely manner my plants came. they were packed with great care,and arrived in great condition. i planted them and they are doing very well.the daylillys have grown over the top.so far my experence has been 100%, im looking forward to buying more,if you love strong healthy plants and garding as i do give Paradise Garden a try. Garden lover in Va.
I just had what could have been a very bad experience with this company turn into a very positive one. Last June I had 2 clematis sent to my mom for her birthday. They were pricey, $50, but I thought it would be worth the cost if it meant she was going to receive prime specimens. Unfortunately what she received was one plant that was essentially dead, and another that was slowly and excruciatingly following its partner down that road. Not wanting to upset me, my parents neglected to tell me this until very recently.
Seeing as nearly a full year has passed, I really didn't expect any action from Paradise Gardens- or even a response, based on some of the reviews I've seen here- but I decided to contact them before posting my own review to at least give them a chance to redeem themselves.
Within one day I received a personal email from their customer service department apologizing for the quality of the plants, particularly since they were a gift, and a promise of 2 new clematis to be sent to my mom. Bear in mind- this is a problem that was not even been mentioned to them until a FULL YEAR later. That is pretty amazing customer service in my opinion and I felt it was important for me to recognize that in this forum.
Into every mail order company's life, a few bad plants must fall, the important thing is that they stand by their products.
I ordered Daylilies last year, and was impressed with how large they were. This Spring, they are coming up beautifully. I was so impressed, I ordered two varieties of Hosta from them. I was amazed at the huge variety they have. The hostas arrived in great condition-each had at least ten leaves, already, and a strong root system. They are thriving after only three days in the garden. I am still waiting for my order of clematis, which are due in a week.
On May 14th, 2006, themegirl added the following:
I just received my second shipment, which was daylilies. Each one was a fistful of healthy roots, with at least eight fans. I'm very pleased! In contrast, this week, I received some hosta from Dutch Bulb company. I've received excellent bulbs from them, so thought I'd try their perennials. But the perennials were so small, they were almost lost in the peat moss they arrived in. I don't know how they got ONE hosta root and leaf separated from the bulk of the plant. I'm staying with Paradise Garden!
On Apr 14, 2006, ninetynine99 Watsonville, CA wrote:
I ordered a couple of different plants from Paradise Garden. Everything arrived quickly and in great condition. All plants did great except two Blue Angel Hosta, they quickly died. I e-mailed Paradise Garden to ask what I did wrong with the Hosta's. They immediately sent a replacements. I recived two Blue Angel Hosta plants within days. I can't ask for more. Paradise Garden has Great Customer Service! Highly recommended Internet Business. Best Regards, Daniela Davis
On Apr 14, 2006, Hulagirl3 Puyallup, WA (Zone 7b) wrote:
Purchased 'Stained Glass' hosta. I received my order, plus someone else's. When I called and spoke to Ken, he was already aware of the problem. Very pleasant, very professional and quick to fix order. I love my 'Stained Glass' from Paradise! I would/will do business with them again. Cool bonus plants, too!
A status of your order is emailed to you when placed & shipped. Plus, you can check on their website for current status (shipping, etc.)
In the spring I ordered a HIGH NOON tree peony. It arrived for fall planting. The crown stem had a half inch hole in it and the overall appearance of the plant was somewhat suspect.
I called Paradise Garden on 4 different occasions and sent an equal number of e-mails. The Voice mail was always full and there has been no response to my e-mail. I suppose that when you have good plants there isn't any need to contact them but if you have a question or a problem you discover that there is no support at SUPPORT@PARADISEGARDEN.COM
On Nov 5, 2005, admodeva Dutton, AL (Zone 7a) wrote:
A few months ago I ordered a hibiscus, a heuchera and a variegated grass. There was a little confusion over the shipping but I sent an email and someone named David responded politely and in a timely manner, and solved the problem. I loved the plants. They were healthy and large, much, much larger than what I received from other companies, didn't need any babying and were ready for transplant. They are expensive, and I probably won't order a great number of plants because of this, but I wish other companies would take note and realize alot of people would much rather pay a few extra dollars initially to get quality plants rather than paying bargain basement prices for sickly sticks that won't live 2 weeks. My plants from Paradise Garden are beautiful and I have no doubt they will survive the winter and I'll be able to enjoy them for years to come.
After having trouble with a couple of other internet companies, I came across Paradise Garden and had read a lot of positive feedback about them. I ordered four plants from them, three Heuchera "Raspberry Ice" and one dwarf fountain grass. A few days later, I had not received any notification that the order had been shipped and I checked with the address the company provided and it did not indicate that the order had been shipped. Less than a week after placing my order, I received an e-mail from the company that they were having a sale and that both of the plants that I ordered were now on sale for $4.00 off on each plant, which would have saved me $16.00. I immediately e-mailed the company and asked them if they would give me the sale price for my order. I received an automatic response that my e-mail would be responded to within 24 hours. About 24 hours later, I did receive a response telling me that, no, they would not give me the sale price for the plants. I thought that was very poor customer service and I again checked to see if my order had been shipped. It did not indicate that it had, so I immediately tried to call their customer service line and got the recording (like so many others) that their mailbox was full and was not accepting messages. Knowing this would not get me anywhere, I e-mailed customer service back and asked them to cancel my order. I did not get any response, but one day later my order was sitting at my front door when I got home from work and my credit card had, of course, been charged for the full amount, not the sale price. The plants seem to be of good quality; however, I will not purchase plants from that company again due to their lack of good customer service.
I ordered 2 different types of Alium bulbs, a lavender, a wiegelia, a foxglove and a hypericum 'gemo' at the end of August with the understanding that the plants would ship in September. I received everything but the bulbs in a timely fashion. While the other three plants were in good condition, the foxglove was not. Half of the plant was wilted and while I attempted to save the remaining half it died shortly later. Considering that the company has a "100% guarantee" I expected to receive a response from the company about this poor plant and also an estimate as to when the bulbs might ship. After three e-mails, I have received no response.
I will try calling the company next but from the reviews I have read I do not expect much. I will update my comments if my experience changes.
On September 26th, 2005, nascent added the following:
As expected, no one answered the phone and their e-mail inbox was full.On September 26th, 2005, nascent added the following:
Sorry, their voicemail inbox was full.On September 28th, 2005, nascent added the following:
Today I received an e-mail saying that my account had been credited for the dead foxglove. No response as to when my bulbs arrived.
I purchased four hostas in July. They arrived in a timely manner, but two of the hostas looked like they were diseased. I was very disappointed because I paid more than if I had gone to a local nursery or to Home Depot for these hostas. I took pictures of the plants and sent the pictures with my comments to customer service. They assured me that the plants were not diseased and it would be fine to plant in my garden. I snip the bad portion of the hostas and planted them in my garden. Now, they still look the same and the discoloration on the leaves has spreaded throughout the plant. Personally, I will not buy plants from a catalog again and will continue to buy locally where I take them back and there is a guarantee on plants or I can view them at the store. I feel that I lost money in this purchase but it was a learning experience.
I WILL NEVER RECOMMEND FOR ANYONE TO DO BUSINESS WITH PARADISE GARDEN!!!!
This company has had the most ATROCIOUS customer service out of
ANY company (gardening or otherwise!) I have EVER done business with. I have been attempting to get a hold of them since the middle of MAY! I have sent multiple emails, at least 5 that I have saved, as well as countless phone calls. THEIR VOICEMAIL HAS BEEN FULL EVERY TIME I HAVE CALLED, AND I HAVE NOT RECEIVED ONE RESPONSE TO ANY SENT EMAIL! Even though I have included my phone number and email with every email, the folks at paradise garden have chosen to NOT respond.
My complaint is simple. I was sent substituted gladilous bulbs that are not the same color scheme, as well as much tinier bulbs than I was expecting. That was from one company that paradise garden sent my order to. (MY ONE ORDER WAS SENT TO 3 DIFFERENT COMPANIES TO FILL, JUST AS A WORD OF CAUTION TO POTENTIAL CUSTOMERS. YOU NEVER KNOW WHO OR WHAT YOU WILL BE GETTING!) I requested my money back, and offered to mail back the diminutive bulbs.
From the second company, I received the double clematis collection, 3 clematis. One of the clematis looked like it had a fungal infection already, and I was questioning if a second clematis had an infection also. I began earnestly trying to reach paradise garden about this complaint. Now, 60 days later, I have 3 withering, infected clematis for the bargain price of $60. And STILL NO CONTACT FROM PARADISE GARDEN!
They say they offer a 100% guarantee, however they do not allow any window of opportunity to voice your concerns with your order to them. I truly have never had such a miserable experience as a customer of ANY company. My next step is to contact my bank and file a direct complaint against paradise garden, as well as to have the bank file a dispute against paradise garden and withdraw my money from their account. I hate that it has to come to this, but they refuse to make good on their products.
BE VERY CAREFUL BEFORE YOU DECIDE TO BUY ANYTHING FROM THIS COMPANY!!!!!
I have just recieved an order of daylilies and hostas from paradise gardens. I would just like to take a moment to thank them for the wonderful plants that I recieved. The plants looked healthy and had big clusters and root systems not like other plants that I have ordered. As an owner of a small business, I understand that sometimes it may take a few days to get answers to questions but that does not mean that I am not I am not important. I appreciate the time it takes to get the job done.
On Jul 16, 2005, BittersweetFrm Granville, OH (Zone 6a) wrote:
My experience with this company is negative for the same reason other customers mentioned: last fall I ordered a nice group of irises which arrived looking okay, but certainly nothing special. I planted them, and this spring only one was alive. The rest were dead. I emailed the company a month ago and have had no response from them. Not a word. I will not buy from this company again.
I've dealt with paradise gardens over a couple of years. I've found them friendly and helpful. I love my peonies . No blooms on the ones planted this past fall but they look healthy and happy so I am sure they will bloom for me next spring. I will order again.
I'm very disappointed. I just opened your box of Hostas I'd ordered. They are covered with holes from bug bites - every leaf. I sure don't want to spread those bugs into my gardens. The plants themselves look half dead! The clemitis and polar splash I received separately looked fine. I hope I won't have any problems getting my money back.
Last year I placed an order and was very pleased with the prompt arrival of the daylilies. This year I placed another order and received it yesterday. I am amazed at the size of the daylilies. I love the Little Zingers you sent as a bonus last year and cannot wait to see how the Lilting Belle will perform for me. (another bonus) I am going to place another order as soon as I make up my mind as to which ones I can't live without. I love your catalogs.
