On Jul 29, 2013, absinthe27 Albertville, MN (Zone 4b) wrote:
Ordered several dahlia tubers this spring and all sprouted. Our spring came really late, so no flowers yet since they weren't planted until the middle of June, but they should be blooming in the next several weeks. Can't wait to see the flowers! Would definitely order from Swan Island again.
On Feb 4, 2013, Dahlia_Gardener Myrtle Creek, OR wrote:
I was first exposed to Swan Island Dahlias by my grandmother, who lived in the Salem area but has since passed away. She had gone to the dahlia festival and purchased a beautiful pink variety (which she didn't label) that grew and bloomed profusely. So I went to the dahlia festival to see the gardens for myself - what a treat! It was the beginning of an addiction (grin).
I have been ordering from them for the last three years. During that time, all but five tubers (out of about a hundred) grew and were true to type and form. Some didn't like WHERE they grew, but they did grow, and I learned where in my garden dahlias like to be planted. During this learning period, I have only lost one tuber, Canby Centennial, to rot in a really wet spring past the guarantee period in it's second season, the year before last. Last season I had dahlias blooming vigorously through the second week of November when I finally had to cut them back (and it felt like I was murdering them, they were so healthy). That's a pretty good record, in my opinion, and speaks to the quality of the stock that Swan Island raises.
I have, on several occasions, added to or adjusted my original orders, and the customer service staff has been unfailingly kind and professional.
The three times a tuber failed within the guarantee period, and the two times a tuber was not true to the catalog picture (again, out of about 100 tubers ordered), I told customer service as soon as I realized the problem, and Swan Island replaced the tubers with no questions asked in my next season's order. To me, considering the size of their operation, that represents a committment to excellent customer service.
I have been very happy with every ordering experience I have had with Swan Island Dahlias, and I can't wait to get my tubers this year!
I ordered fourteen varieties from them this year. I had a good experience with their customer service when I wanted to change my order and all fourteen of their tubers have sprouted. I would highly recommend this company. Their stock is the best I have seen since I started this dahlia kick.
On Apr 12, 2012, pattygreengenes Lansdale, PA wrote:
Posted on August 7, 2011, updated April 12, 2012
I placed a small order for $25 with Swan as well as one with Easy Gro..Two of the Swan tubers grew but one is not a color I ordered. The other two never sprouted and the one that did sprout is very small. (You get one tuber per variety so it is not surprising that they are not gigantic the first year) I only mention Easy Gro because the ones I ordered from that company are flourishing so I do not think it is my horticultural skills that are the problem (40 yrs gardening).
The web site is good, easy to manage and to order and shipping was prompt.
On April 12th, 2012, pattygreengenes changed the rating from negative to positive and added the following:
I received two tubers today to replace the ones that did not sprout last summer so I am changing my review to positive based on their customer service. Will update again at the end of the summer.On Apr 12, 2012, Swan Island Dahlias responded with:
"On Aug 8, 2011 8:17 AM, Swan Island Dahlias responded with:
Did you take advantage of our guarantee and let us know of any trouble that you had with your order? We absolutely guarantee all of our dahlias but cannot help you unless we hear from you. We have been the leader in the dahlia world for more than 85 years and definitely take care of our customers. Thank you!
The Gitts Family
Swan Island Dahlias "
On Oct 5, 2011, idanou Provincetown, MA (Zone 7a) wrote:
I ordered 7 tubers from Swan Island Dahlias last winter. I had to get a hold of customer service a couple of times to make changes to my order and they were very helpful. This spring the tubers came in good shape. All varieties safe for one sprouted, I got a replacement for the one that didn't sprout in the same season. When I dug out the "failed" tuber, I found it was in good shape so I planted it in a different location and it sprouted as well. That variety and the replacement didn't do terribly well (the replacement bloomed very late and very modestly) BUT I take responsibility for that. The rest of the plants are stellar. Massive amounts of blooms and in the exact colors ordered. This year I placed an order for 8 more varieties. I am sure the service will be just as good. And one last thing... out of all dahlia mail order companies I've explored, Swan Island has the most user friendly and well executed website. One minor thing I'd like to mention is that the selection could use more show winning varieties but I'm sure they choose the varieties they carry very carefully.
I LOVE THESE PEOPLE!!! I ordered 3 dahlias in late March. I asked for them to be shipped ASAP as I needed to get them started in my greenhouse quickly. Many companies offer a "quick ship" option, very few actually deliver. Swan Island I am pleased to say absolutely does! My tubers arrived 4 days after I ordered them. The tubers were large and well formed. Two of them sprouted immediately and have grown to enormous size. Sadly the third did not sprout, it did not rot, it just did nothing. I went to their website and read their guarantee and ready for a fight (sadly I have been driven to this by the poor service at other companies), I picked up the phone. The lady I spoke to was courteous and appologized quickly. To my amazement she said that they would ship me a new tuber that day. Sure enough, 3 days later it was waiting on my front porch! Thanks Swan Island for restoring some of my faith in on-line plant retailers!
I received some substitute Dahlias when I ordered this year because of the freeze damage they suffered. I started them in the green house to grow early and to check on viability. After planting them out in the garden I was rewarded with earlier blooms than I obtained on the Dahlias left in the ground from other years. Every tuber but one was viable. I have had great service from this company. They replace any tubers that did not grow with my next order. My only regret is that I am too far away to easily get to their Dahlia festival, which I am sure is a great event for Dahlia lovers like me.
Just got my dahlia tubers last week - mailed exactly when they said they would be mailed. They were the largest, best packaged dahlias out of the 5 places I ordered from this year. Stamped with the name of the dahlia on each one. Only one was sprouting, but saw eyes on all of them. Came with a growing guide, coupon, and catalog. So far so good!
In all my years of dealing with Swan Island Dahlias, I can conjure up only ONE negative......I didn't care for the t-shirts for sale at the annual Festival this year!
In all my years of planting Swan Island tubers, I've only had one bad bulb. That was 15 years ago, it rotted in the ground, (probably my fault as it was my first experience putting them in the ground). A phone call to the company, and a replacement was on the way! The replacement was perfect, blooming all summer long.
Every year I swear to myself and my husband I will NOT buy more tubers at the festival!.......I can't wait for my shipment to arrive this spring, in perfect condition, ready to gift my garden with multiple new shades of coral colors!
I dug up my tubers yesterday and am now preparing to divide and share them with others. I have run out of space in my sun garden area, and am going to have to dig up and move my roses to make room for the new tubers. I can't wait for spring!
I LOVE everything about Swan Island Dahlias.......the farm......the people....the color.....the festival. Everything but the t-shirts this year.
On Jul 24, 2009, tsakiri Thessaloniki Greece (Zone 9a) wrote:
This has been my second year with this company and i have been extremely satisfied. Both times the tubers arrived (from the US to Greece!) in perfect state. They were fresh, clean, with multiple eyes (some of them had already sprouted) and very carefuly packed. Their catalogue takes your breath away and is NOT misleading. So far every different dahlia has grown exactly as to the description (size of flowers and colour). All the plants have sprouted and grown pretty quickly and flowered even more quickly. Last June one of the plants was almost dead, i e-mailed them asking for advice and i got a response within hours. This year the same tuber was added to my order for free, without any further mention from my behalf! Highly recommended.
I am brand new to the dahlia world and this was my first time ordering from Swan's and it has been a great experience. I ordered 15 tubers and all but two sprouted when I started them indoors. I contacted Swan and they immediately sent me replacements, which sprouted very quickly. As I said, I am very new and I had a couple of questions that I couldn't find the answers to so I emailed Swan to ask for help. They quickly responded and were very helpful. I am a very pleased customer--very healthy tubers plus great customer service. I highly recommend this company. I hope to order more next year. I only wish my yard were bigger so I could fill it up with dahlias!
On Apr 18, 2009, greathorse Gladwin, MI (Zone 5a) wrote:
Recieved my order a few days ago and the tubers were in excellent condition with eyes already visable.
This is my second year ordering from Swan Island and will definately order from them in the future. A++++++ rating in my book!
On Mar 30, 2009, Tabacum Mantua, OH (Zone 5a) wrote:
3/29/09.....Received my shipment on time from this
company...tubers were well packaged and in healthy
condition....paid extra $3 to have them shipped early
so I can start them early and take cuttings off the plants
prior to planting them....this is my third year to order from
this company....have not been disappointed in the tubers
I ordered....Maryanne, zone 5
I have been buying my tubers from Swan Island for years and always have great success. I also am fortunate enough to live near enough to attend their festival so I can see what I want in the fields as well as done up in bouquets.
Every year I bring flowers to work and I convert at least one new person to dahlias just by the beauty of the display.
I find the customer service at Swan Island to be great--they are pro active and listen to what I have to say. On the rare occasion when I have asked for a replacement they take care of me with no fuss. Regarding the negative comments--I think it's unfair to rate a company negatively but not give them a chance to try to resolve the issue. I suppose the unreasonableness of that speaks for itself.
I have only ever gotten quality tubers from Swan Island dahlias and I feel very lucky to have found you After years of frustration from other companies, so keep up the great work.You'll keep me for years.
On Jul 25, 2008, juanwillis Winchester, MA (Zone 6a) wrote:
The dahlias that I ordered from Swan Island were true to name and grew vigorously. I contacted them about one tuber whose eye had been lost during shipping and received a replacement very promptly, which is excellent customer service in my book.
I have ordered bulbs from Swan Island Dahlia for the past three years and in each instance the bulbs arrived in prized condition, with the variety stamped on each bulb. The packaging is primo and the booklet of instructions could not be easier to follow............that is, if you take the time to read them. I always do and follow the instructions to the letter. My plants are strong and healthy bloomers. This year spring was so late in Oregon and it was June before I planted my new bulbs. They are each 18" tall already and have bloomed.
Their website is extraordinary and each picture is exactly the way your dahlia will look and the descriptions are exceptionally accurate. This generation has thought of everything the customer needs.
I live close enough to be able to attend their dahlia festival every year. Wouldn't miss it. Their display of every variety is beautifully presented and the names they give each one is full of imagination.
Best dahlia bulbs and the best value. Shop their website and you will not be disappointed!!!!!
Purchased a gift certificate for my sister-in-law and was impressed by their site and their helpfulness (the place I tried before Swan Island didn't even bother to answer my enquiries), so I ordered a few dahlias for myself. They arrived yesterday - beautifully and securely packaged. Can't wait to get them in the ground!
My order arrived today. Each of the 7 tubers came in one bag and were stamped with the name of the variety on the tuber -- and each appeared solid and in good condition. All but one had a visble growth point and 3 even had an active new root. The one without a visible growth point was a rectangular strange shaped tuber; I had trouble telling which side was up so I planted it on its side. Will see how they do in the next month or two. This company takes dahlia growing seriously and their web site is a feast for the eyes with plenty of information for the mind.
On May 9th, 2008, mbabbitt added the following:
I should have noted in my original comments that the rectangular shaped tuber I received was not really a tuber but a stem mass that might have been one with growth eyes. So, I kept watch and after 3 weeks the other dahlias are growing fine exept for that one, it just having a stray root. I wrote the company and, without any hassle whatsoever, they sent me a replacement -- and a nice one at that. Now that is customer service. This is a good situation to see what a company is about -- and they passed the test very well. On May 9th, 2009, mbabbitt added the following:
Each dahla I ordered grew very well last year and I ordered again this year and again, the dahlia tubers were in great shape. There shipping is fast and they are dependable. That is what you want in a vendor.
This is my 3ed year of buying bulbs fron Swan Island. I purchased 20, my neighbor 45 bulbs. As usual all arrived plump and solid. All grew into beauitful plants, our combined gardens are just wonderful. Each fall we divide and share the huge clumps with friends and family. Over the 3 years I have had only one bulb that did not sprout. It was replaced immediatly after calling . A GREAT COMPANY!!!!
On October 2nd, 2007, machiasacres added the following:
Tubers!..... I mean tubers!!!! Too busy thinking about fall planting.
On May 5, 2007, Plantmania_216 Marietta, OH wrote:
I placed a large order with Swan Island after reading the reports at Dave's Garden and I wasn't disappointed. The bulbs were the largest I've seen, well labeled and are vigorously growing. A couple varieties were a little slower to sprout, but I'm sure there are variations from type to type. The important thing is that they are are all growing and very healthy! Several friends were impressed with my plants and are placing orders now. I would highly recommend this company!
On Apr 13, 2007, Jax4ever Boxford, MA (Zone 6a) wrote:
Great company! All tubers are healthy and eyed up, if not sprouting. Always a great catalog! I like the packing method and name stamps. Also, no subs.
P. S. When people complain about a tuber not sprouting/growing, it is not usually the fault of the grower. The tuber could be a "dud" that looked healthy, or it was mishandled.
I have ordered tubers from this company since 2001. I again for 2007 ordered alot of tubers. Customer service was great, they are concise and have a great catalog with alot of variety. Only once did I have a tuber not sprout, and they quickly replaced it. Wonderful company.
On Apr 21, 2006, flowerfrenzy Vancouver, WA (Zone 7a) wrote:
I received my order a few days ago and was very pleased. The tubers were fresh and had multiple eyes. The names were stamped on each tuber, so there was no chance for a mixup. Their customer service, selection and prices are all excellent.
I get to visit Swan Island Dahlias every year because it's not very far from me. The sight of all of their dahlias blooming at once is incredible! If you ever get a chance, be sure to stop by in late summer.
I highly recommend purchasing from this fine company. You won't be sorry.
On Apr 16, 2006, lafko06 Brimfield, MA (Zone 5a) wrote:
A few days ago I got my order of over 200.00 of tubers. They look in great shape and each package is clearly marked with each variety. This company has a wonderful selection and their customer service is outstanding. I had to contact them twice to make changes on my order and they were amazingly patient, helpful and understanding. I will update this site in the summer with an update on how successful were these tubers.
On May 19, 2005, pirl (Arlene) Southold, NY (Zone 7a) wrote:
I placed my order online and contacted them via email to let them know I had a list of substitutes for each plant I wanted. They asked me to email it and I did. They had all the varieties I wanted. I also wanted delivery on a specific date so I could start them indoors. They complied. I wrote last week about one that has begun to "eye up" but lags far behind the others. They emailed me that very day and said some are slower than others.
All of their tubers are stamped with the name so there's no mixups. A real A1 company.
On June 15th, 2005, pirl added the following:
Finally, I took a digital photo showing how far behind it was compared to their others. Asked again if this was normal.
They shipped me a new one and emailed first to confirm my suspicions. Super excellent service and responses.
On Apr 26, 2005, slubberdegulion Roanoke, VA (Zone 7a) wrote:
This was my first order for myself. Dahlias ordered last year as a gift have been doing fine too, I hear. I'm most impressed by their selection and prices. The dahlias were well packed and marked. I'm looking forward to seeing how my dahlias perform this year.
Good outfit. They have an amazing selection of all types of dahlias and they publish a first-rate catalog with pictures of all selections. They happen to be located less than a mile from my house so I always go to their "open house" in late August, and would advise anyone else to do the same, even if you have to drive a stretch. If you're into dahlias, you won't be disappointed. I've ordered about 100 tubers over the years and not one has failed to sprout and grow. You do have to be careful not to get them very wet. They need very little water to get started and overwatering will cause rot, no matter where you get the tubers from.
These are the right folks to order dahlias from. Excellent selection, well described, and the tubers are always large and perfectly labeled (stamped on the tuber so you can't lose the label, too). I have ordered probably 40 or 50 dahlias from them over the years, and have never had a shriveled or unhealthy one arrive. Good, solid company. They give good cultural advice, too. (My part of the world is just a little tricky for dahlias, and I have found their advice very sound.)
We have ordered hundreds of dahlias from S.I.D. and have been very pleased with the results. We have received good quality tubers and they have accomodated our special shipping date unlike some larger companies like Parks. We pot the tubers up in a greenhouse in late March and transplant in-bloom plants into the garden in June for four months of color.
I ordered 8 dahlia tubers last spring. They arrived clearly marked; actually the names are stamped right on the tubers!
They were clean and well packaged. Because it was too cold and wet to plant in the border, I potted them and set them in my greenhouse. Each tuber sprouted right away and grew vigorously. I planted them out in late May and followed the cultural requirements in the care book that I ordered with the tubers ( a steal at $5.00). In the late summer and fall I was rewarded by the most beautiful flowers at a time when other perennials and annuals are spent from the hot weather. The catalog and the website are great. The colors in the catalog are not exaggerated. The flowers are true to the photos. I have ordered dahlias from other mail order sources and they were adequate, but Swan Island is far superior and they know their product well. The prices are very reasonable as well. I'll be ordering from them again this spring.