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Comments regarding Swan Island Dahlias

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You are viewing only negative comments

  Feedback History and Summary  
50 positives
3 neutrals
4 negatives

Comments:

RatingAuthorContent
Negative comgmail
(1 review)
On Aug 10, 2013, comgmail Pequannock Township, NJ wrote:

last year I ordered a dozen tubers from swan island island. I planted in may of this year and by june only four or five very weak shoots appeared. when I contacted them they made prompt replacements, most of which were duds. never have I had poorer dahlias and next year i will be back to my trusted source, HOME DEPOT AND AT CONSIDERABLY REDUCED COST. submitted august, 2013


On Aug 10, 2013, Swan Island Dahlias responded with:

"On Aug 12, 2013 8:49 AM, Swan Island Dahlias responded with:

Hello comgmail,

I am sorry to see that you have posted a negative review for us. Even after you reported failures and new dahlias were sent to you free of charge. We absolutely take care of our customers and have for over 87 years. We always stand behind our product and help our customers. We want your dahlias to be as beautiful for you as they are for us. We would have helped you even more had you chose to contact us and not just left us a negative. We are sorry you have chosen that path. I wish you the best of luck with your future yard and garden.

Have a beautiful day!

Jennifer Gitts-Eubanks
The Gitts Family
Swan Island Dahlias "


Negative 4raftin
(1 review)
On Aug 24, 2012, 4raftin Portland, OR wrote:

Last September I bought 33 tubers (to be shipped in March 2012) to a tune of $209.45. The tubers shipped as promised and all looked healthy.

However, it is now the end of August and only 5 of those 33 tubers have poped up above the soil.

When I contacted Swan Island Dahlias about the problem (via e-mail) they asked what the tubers looked like now. So after alot of effort (I am disabled) I dug up 10 of the 33 and discovered that most had rotted away, the two that I did find appear to have rotted from the inside out.

Needless to say I am rather unhappy. That was large sum of money to invest in something I got only limited return for.

Will I buy from them again? Probably not, I might expect some tubers not to sprout...but 28 tubers is very bizarre.


On Aug 24, 2012, Swan Island Dahlias responded with:

"On Aug 25, 2012 10:13 AM, Swan Island Dahlias responded with:

Hello,

I am so sorry to hear that you are having trouble with your dahlias that you purchased from us for spring 2012. We are truly disappointed that you have a posted a negative feedback regarding this matter before contacting us and giving us the opportunity to help you with these dahlias. We absolutely guarantee them to grow and be beautiful for you. There are many growing conditions or reasons that could cause the results you are seeing. And would have loved to have helped you with your dahlias...

There is still plenty of growing time left for us to help you with them if you would like - please contact us at 1-800-410-6540.

The Gitts Family
Swan Island Dahlias

America's leading dahlia grower for more 85 years. dahlias.com

"


Negative shamrockbear
(1 review)
On May 5, 2007, shamrockbear Chicago, IL wrote:

I ordered many dahlias and most of them didnt sprout. Didnt even bother to contact them again for new ones they grow there I think so I rather get them straight from the store or holland. The few that did sprout were poor performers... Sorry had a bad experience wont be repeat customer

Negative flamingonut
(12 reviews)
On Aug 12, 2003, flamingonut New Milford, NJ wrote:

Last spring I received 9 tubers. 5 sprouted, 4 didn't. I notified them, and they sent replacements this spring. I always start my tubers in pots, successfully. Well, these 4 didn't sprout at all, after being in pots for 2 months. One was in a pot for 3 months, because I reeeaaallly wanted this one more than anything. All tubers were still firm when I finally gave up on all of them. No growth whatsoever. I'm not even going to waste my time telling them; I'll never order from them again.


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