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Comments regarding Roberta's Unique Gardens (formerly Roberta's Inc.)

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20 positives
16 neutrals
53 negatives

Comments:

RatingAuthorContent
Neutral ellen742
(1 review)
On May 24, 2013, ellen742 Coventry, CT wrote:

Posted on May 24, 2013, updated May 24, 2013
Posted on April 11, 2013, updated May 24, 2013
I purchased 3 sets of Roberta's Fragrant Reblooming Daylily Collection for Spring 2011. I kept 2 sets and gave 1 set to a sister. I was disappointed initially at the quality of the root/plants because it appeared that the roots had been trimmed too much to support good growth. The plants were nursed for the first season to keep them alive. None of them bloomed, but I was looking forward to my 2nd year rewards. Some of the plants died the 2nd year. Some of the plants bloomed - but none were the colors advertised to be in this collection. I did not get Lavender Deal, Elegant Candy, Longfield Pearl, Blackberry Candy and Nile Crane as I was supposed to. I have called to speak to their Customer Service Dept. I was told that I should have complained within the first year to get replacements - yet how was I supposed to know that the plants sent were not the correct varieties until they bloomed? I was giving them the benefit of the doubt in waiting for blooms to come - shame on me for trusting their guarantee which states:
We guarantee our plants to be true to name and variety. Fraud is what I say. Their Customer Service said that at some point they were made aware that the vender sent out the wrong plants. They will replace 50% of the plants for me. I guess I'll have to grow them for a while before knowing if they are true to name and variety. In the mean time I'm out 2 growing seasons. Why didn't they then contact us, their customers, and send replacements automatically? I will not buy from them again.


On May 24th, 2013, ellen742 changed the rating from negative to neutral and added the following:

May 24, 2013

I have been in touch with a company representative regarding this matter. He has made it possible for me to get restitution for the expenses I had regarding the 3 sets of daylilies purchased in 2011. He has stated to me that the vendor sent out the WRONG varieties and the original varieties are no longer available. If you had this happen to you I suggest that you make a stink about it and get compensation in the form of some other plant materials, the company will NOT be actively contacting buyers regarding this matter. No one should accept the fact that wrong varieties were sent out in 2011. I will consider buying from them again.
On May 24th, 2013, ellen742 added the following:

May 24, 2013

I have been in touch with a company representative regarding this matter. He has made it possible for me to get restitution for the expenses I had regarding the 3 sets of daylilies purchased in 2011. He has stated to me that the vendor sent out the WRONG varieties and the original varieties are no longer available. If you had this happen to you I suggest that you make a stink about it and get compensation in the form of some other plant materials, the company will NOT be actively contacting buyers regarding this matter. No one should accept the fact that wrong varieties were sent out in 2011. I will consider buying from them again.
On May 24, 2013, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

"On Apr 15, 2013 8:45 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

We apologize for our daylilies not blooming true to the varieties that were represented and sold to you. There must have been a packaging error and we take full responsibility for the mistake. We would be glad to provide you with the quantity needed in the new colors/varieties with this year's fragrant, reblooming daylilies. Please contact our customer service manager and we will put in a new order at no charge for the daylilies. Thank you for your understanding and again we apologize for the time lost in planting these daylilies.

Roberta's Gardens
Customer Service
800-428-9726 "


Neutral crazykaos
(3 reviews)
On Apr 29, 2012, crazykaos Austin, TX (Zone 8b) wrote:

Posted on March 30, 2012, updated April 29, 2012
I ordered two of the Roberta's Garden's TSV on QVC.
M25834-Roberta's 15-pc. Hybrid Lg. Bloom & LongStemmedCalla Lily Collection on Feb 16.
Their on-air presentation sold me. HUGE Calla bulbs/tubers, I mean we're talking the 3-5 times larger than the big box stores, so I ordered and waited. I received them on 3/28. What first surprised me was the size of the box they came in, a bit smaller than expected, but then again they could have squeezed them in there. After I opened the box I welled up with disgust and disappointment. Talk about smoke and mirrors. Over half of the "bulbs" were itty bitty tiny, though in each of the boxes there were 1-2 decent sized bulbs, a smaller version of what they showed in the presentation. Had there been any indications that the bulbs would be equal or smaller than what I could pick up at my local take-your-pick big box store there is no way I would have ordered. Calla bulbs I got from HD in January were larger, have been planted and are now about 12 inches tall.
To make matters worse, not only were they itty bitty, they were also moldy. Somewhere between 1/2 and 2/3 are moldy. That's right, I feel like the biggest idiot in the world having spent time and money on tiny moldy bulbs. Oh how I wish I would have taken the feedback I had seen here, from dear garden friends and on QVC.com to heart and not ordered them. So if you are reading this review while thinking about ordering, don't.


On April 29th, 2012, crazykaos changed the rating from negative to neutral and added the following:

Update:
After contacting QVC they graciously refunded me for the bulbs. A few days later I was contacted by Jason from RG and received an apology as well as an offer of refund or having the bulbs replaced with larger ones.
I told them QVC had already taken care of the problem, so no action on their part was needed. Lesson leaned, right?!
Jason still offered and sent out 1 set of 15 very large and healthy bulbs. Per his request I planted those as well as all of the initial 30. So far most of the new bunch have sprouted, and only about 4 of the itty bitty first 30 has sprouted. I am still on the fence about ordering from them again, though at least their customer service is excellent.
Neutral FirstTimePA
(4 reviews)
On Jun 16, 2011, FirstTimePA Milford, PA wrote:

Posted on May 26, 2011, updated June 16, 2011
I had three Hyssop plants that arrived dead and needed to be replaced. Finally received one. Plants have arrived in horrible conditions. What is going on with this company? My Calia Lily arrived the size of a pea, the largest was the size of a quarter. Nothing like what was shown on QVC. The replacements were much worse. My phlox arrived looking like lace. The Asian Leopard Ligularia had two leaves and was snapped because the way it was packed. Really make you wonder about ordering from television!


On June 16th, 2011, FirstTimePA changed the rating from negative to neutral and added the following:

I am changing my rating to neutral because I did receive the other Hyssop. They arrived in poor condition but they did arrive!
Neutral wabum
(7 reviews)
On Apr 22, 2010, wabum Reydon, OK wrote:

Right now, till everything arrives, I am going to withhold any judgement on the shipments I have recieved. Last year, I would have recommended them very highly for the quality that was sent. This year, however, I am very disappointed in what I have recieved so far. The fireworks fireball lily bulbs was definitely not the size as seen on QVC, will report later about this when They sprout and bloom. The peonies I recieved this year were sad, definitely not the quality I had expected and not even the quality I have found in retail stores (you know the ones, packed in green plastic bags). One peony had only two eyes with a sliver of tuber less than the thickness of a quarter seperating the two eyes. Email has never been answered either.

Neutral charrish4
(2 reviews)
On Apr 21, 2010, charrish4 Indianapolis, IN (Zone 6a) wrote:

I have ordered several plants from Roberta's and some have grown beautifully and some not so well. The hollihock two out of the four grew but it did take the second season to see anything sprout. the tomatoe plant was wonderful. I just received some daylilies and the roots looked great and they already had sprouts. I will post back to let everyone know how the daylilies are doing.

Neutral DULCEDAD
(1 review)
On Jun 6, 2008, DULCEDAD Durham, NC wrote:

I, too, swore I would never order from Roberta's again but broke down a few weeks ago when QVC was airing the Angel Trumpets and Sumatra Lillies and ordered them both. Three of the four Sumatras are up and growing, the fourth, dead as a door nail. Maybe three years ago, I ordered the Hawaiin Tuberose, some lillies and Giant American Buttercups. The first summer I got one green stalk from the tuberose, no flowers and not even a stalk ever since. The American Buttercups never never never even broke ground and I wrote them off. I will say the summer of lillies I purchased a few years ago have been absolutely breathtaking year after year. I don't go along with the "be patient" attitude. Not when the products are displayed on air full blooms and I am told something to the effect that is what I will experience the first year. I purchased a couple of hundred dollars of flowers from Niche Gardens in NC this spring and will never stray from them. Top quality, proven plants that are healthy and growing fast.

Neutral jross63
(3 reviews)
On Feb 12, 2008, jross63 Carthage, IN wrote:

i made this neutral because it is not a complaint with roberta's but with qvc.. qvc says how wonderful it is to order their plant products now, but not have your credit/debit card charged till they ship.. WRONG!!! they might not actually charge your card until they ship but they do like a dry run to see if your money is in there. well when they do that to my debit card it takes the money out and then puts it back in.. well at that time if i do not have the money in there, then it shows my card is no good and my order gets cancelled! now since it's a debit card there's a chance it could show as an overdraw. which if it did qvc would have a big problem with me.. i did talk to them about this issue and they were nice but they suggested i not use a debit card, but i should use a credit card.. that didn't help me much. i just wanted everyone to know what was going on in case they didn't know already

Neutral tdpetunia
(1 review)
On Jun 21, 2007, tdpetunia Naperville, IL wrote:

I have ordered the large Roberta's Garden from QVC. My plumeria (4) received, 1 is finally showing signs of life and 3 are still thinking. I also have not seen any life on 70% of the plant material's. The garden has 30 pieces or such in it. It was over $140 after shipping. I had planted and waited, nothing. QVC refunded me the full purchase price. I had called Roberta's, they said wait 30 days. I check daily, but I know that the % is still the same from the first call, except for the plumeria. The pitake is doing well though. I bought the begonia's too!, NOTHING except one. I keep lovingly watch daily. I have even talked to them. Nothing!!! I will update if I get any results..Roberta's c/s was nice to me. I ordered additional things and they are sending me out replacements. I only had one bad experience with QVC a long time ago. They have never not refunded or worked with me, except that one time.

Neutral stlgirl
(1 review)
On Jun 18, 2007, stlgirl Ozark, MO wrote:

I too recently bought the Hawaiian Plumerias off of QVC, I tried to pack them tight. I noticed they don't bloom until July, but one has started to bloom. My other three, I'm not sure want happened to them. I think the neighbor girls keep getting into them and broke them, I tried to replant part of them, but the other night found them down again. I am extremely angry since I can't replace them since I can't find them on QVC. I was also excited to see that the company is based out of Shelbyville, IN, since I have lots of my mother's family lives in Ft. Wayne, Kendallville and Shelbyville areas. It would be nice to know if I could get more Plumerias since I was excited to see them grow and maybe I can get my neigbors to cover the costs, once I catch their little ones in a lie about it. I just didn't want to try and confront them until I knew how to find replacements. Sad in Ozark, MO.

Neutral lilusgarden
(2 reviews)
On Apr 1, 2007, lilusgarden Charlotte, NC wrote:

I just planted 3 peony rhizomes that I purchased from Roberta's, so a little too soon to rate positive; however, they arrived in good condition and looked healthy. The instructions for planting were very good. I'll update when a little more time has passed. With gardening, so much is in the planting, and hopefully I did it well. :)


On June 30th, 2007, lilusgarden changed the rating from neutral to positive and added the following:

Hi, here's an update. All three peonies have grown well, although have not bloomed. I have heard, however, that peonies take some time to get established. I actually regret the location I've planted them, and the instructions mention their sensitivity to being moved. They were perfect in the early spring, but then a perennial shrub suddenly grew to twice the size it ever has in the past, and two of the three are now in mostly shade. Perhaps they will still be okay next year, since they come up a good bit before the shrub really gets going.

On another note, I also purchased a set of four toad lilies, and those have not fared so well. They were really tiny pieces of root, one almost lost in the bag of dirt, but I've planted and I'm waiting. Nothing has happened yet for any one of the four. As of yet, I've not contacted either your company or QVC for replacements since I've been trying to wait it out. It could be a lost cause though.

I appreciate the fact that you are monitoring this forum and checking in with customers.
On July 10th, 2007, lilusgarden changed the rating from positive to neutral and added the following:

I'm currently changing rating to neutral b/c the toad lilies have completely bombed. I'm not rating as negative since the peonies have done pretty well, and I'm going to contact customer service about getting a toad lily replacement, and will update following that.
On Apr 1, 2007, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

"


On May 15, 2007 12:24 PM, Roberta's Inc. added:

Dear Lilusgarden,

Just wondering how your Peony's are doing?
Hope all is well!
Thanks,
Eric"


Neutral chenry
(1 review)
On Aug 20, 2006, chenry Santa Maria, CA wrote:

I purchased the giant begonias from Roberta's through QVC. I was having trouble at first with the bulbs. A couple rotted in the pots. To be fair, we had a very late start to our spring with more rain than usual. Once I found a good location with enough sun and shade, I received a fabulous result with the bulbs that survived. I was hoping I could post a photo here for your viewing, but I can not. I have not tried to contact Roberta's.

Neutral IslandLC
(1 review)
On Jul 27, 2006, IslandLC Oak Harbor, WA wrote:

I have purchased many things from Roberta's as well as Cottage Farms through QVC. Cottage Farms was awesome. Most everything grew and if I had questions my concerns were answered immediately and on the couple of items that I did not have success with, they refunded my money with no questions asked.

Robert's was another story. I purchased several things that did not grow at all but I just let it go as I live in an area that is difficult to grow some things. (I purchased buttercups, giant begonias, and oriental lilies to name a few). This year I purchased the plumaria and was very excited to watch them mature. I followed the instructions to the letter and even asked the advice of a friend of mine who is from South Africa where they grow in abundance. I was so disappointed when nothing happened.

I phoned Robert's and after several attempts and leaving several unanswered messages I finally contacted someone there. The person I spoke to was not only unhelpful but very abrupt and disinterested. She offered to send me another plumeria next season but I wasn't sure that would work either. Plumeria require a lot of dry heat and I live on an island in northern Washington State where it is very moist and not very warm. I told her I would just like to have a refund as I had not had success with Robert's previously. She refused. I then asked if something else could be sent, possibly a house plant and she said that nothing was available to be sent now and I would just have to take the plumeria next season.

After reading the comments on this website (which I stumbled onto by accident) I decided to contact QVC who have alway been more than helpful and make sure they were aware of the problem with Roberta's. They generously offered to refund my purchase from Roberta and to follow up on the feedback to ensure others don't have problems in the future. I did not expect a refund from them, I was just concerned they be aware of the issues of one of their vendors.

The family on air seem wonderful and I would not have expected such unpleasent people to be working for such lovely on air people.


On July 28th, 2006, IslandLC added the following:

One other thing I feel needed to mentioned - I find it reprehensable that employee's of Roberta's would post positive messages on this site in an attempt to skew the feedback ratio. Don't you think it would be much more effective to deal with your internal personnel problems so as to ensure possitve feedback from your customers?

Just a thought.
On June 19th, 2007, IslandLC changed the rating from negative to neutral and added the following:

I am now changing my rating to "neutral" as, since my previous comments, Roberta's has made good faith attempts to correct the problems I have previously experienced. They have contacted me via email several times and been very responsive to my needs. They have really gone over and above to make sure I am satisfied and have sent me several plants to make up for the problems I have expereinced which I sincerely appreciate.

The only reason I am not giving a "positive" rating now is that I feel they could easily have solved the problems previously by their staff being more, at the least, interested in the customer's concerns. Had that happened they would not have to be trying to "mend so many fences" now. I see from the more recent comments that they still have customer service issues.

However, I do sincerely appreciate the attempts to make things right and they have really worked hard to earn my business again and sent me many plants that seem to be working very well so far. Thank you for your consideration Roberta's.
Neutral ankaye
(1 review)
On Jul 26, 2006, ankaye Carson, CA wrote:

this is my first time, i don't know what to say but may i ask you something i hope you woun't get mad. i know it is embrassing but i have to "where can i buy the hawaiian flower magic fertilizer i contact qvc they said it sold out i need to have that for my plant and orchids. can i purchase it to you. hope you can help me. i know this is not the right place ask, but i'm pretty sure you can hear my problem.

Neutral PEACHIE2
(1 review)
On Jun 27, 2006, PEACHIE2 Silver Creek, GA wrote:

I WOULD LIKE TO ADDRESS THE NEGATIVE REPONSES ABOUT ROBERTAS.
I LIVE IN SILVERCREEK, GA. WE EXPECT PEOPLE WE DEAL WITH TO BE POLITE AND HELPFULL AND RESPECT OUR QUESTIONS AND NEEDS WHEN WHEN OR IF WE CALL.

I CALLED WITH QUESTIONS ABOUT A PLANT I HAD PURCHASED AND WAS SO DELIGHTED WITH THE SERVICE I RECEIVED, THEY WERE SO NICE AND HELPFULL. I AM A FIRST TIME PLANTER AND BUYER AND I WILL BUY FROM ROBERTAS AGAIN NEXT YEAR AND I HIGHLY ADVISE THAT YOU ALL DO THE SAME.

THEY TREATED ME LIKE A BUSINESS WHO REALLY CARES ABOUT THEIR CUSTOMERS!!!!!!!!!!!!!!!!



Note from the Garden Watchdog editors:


This comment was by a representative of Roberta's. It is the stated policy of the Watchdog that companies can NOT submit customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers
Neutral BOO1
(1 review)
On Jun 27, 2006, BOO1 Saint Paul, IN wrote:

I CAN ONLY E MAIL AND I ALWAYS GET A RESPONSE.
FAST AND COMPLETE. ALL MY QUESTIONS ANSWERED.

MAYBE YOU JUDGED TO QUICKLY.

THEIR SERVICE IS ALWAYS GREAT.

KEEP UP THE GOOD WORK.



Note from the Garden Watchdog editors:


This comment was by a representative of Roberta's. It is the stated policy of the Watchdog that companies can NOT submit customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers
Neutral joyplumeria
(1 review)
On Jun 11, 2006, joyplumeria Shelbyville, IN wrote:

I LOVE BUYING PLANTS FROM QVC WHEN THEY ARE ROBERTAS. YOU GET A LIVE PERSON TO TALK TO, UNLIKE COTTAGE FARMS. YES, THEIR PHONES ARE EXTREMELY BUSY BUT YOU CAN GET THRU TO THEM. I HAVE SPOKEN TO TWO DIFFERENT LADIES AND THEY ALWAYS GIVE ME TIPS AND STAND BY THEIR POLCIES. I BELEIVE PART OF THE PROBLEM IS THAT SOME PEOPLE JUST WANT WHAT THEY WANT AND NOTHING MAKES THEM HAPPY. ROBERTAS PRODUCT IS GREAT AND GEORGIA AND SUE DID A WONDERFULL JOB TAKING CARE OF MY ISSUES AND GIVING ME GREAT TIPS FOR MY PLANTS. SO KEEP UP THE GOOD WORK ROBERTAS..WE LOVE THE BOYS AND THE GIRLS WE HAVE TALKED TO IN YOUR OFFICE.


On June 27th, 2006, joyplumeria added the following:

I HAVE CALLED AND SENT E MAIL AND IT WAS ANSWERED RIGHT AWAY. DI D YOU TRY TO CALL WHEN YOU DID NOT GET A RESPONSE? MY DAUGHTER IN LAW IN GEORGIA CALLED FOR REPLACEMENTS AND THEY FOLLOWED UP WITH AN E MAIL TELLING HER THEY HAD SHIPPED. THEY DID THAT BECAUSE SHE ASKED THEM TO BECAUSE SHE WAS GOING ON VACATION AND NEEDED TO MAKE SURE HER FRIEND GOT THEM FOR HER.
THEIR CUSTOMER SERVICE PEOPLE ARE ALWAYS VERY HELPFULL.

Note from the Garden Watchdog editors:


This comment was by a representative of Roberta's. It is the stated policy of the Watchdog that companies can NOT submit customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers


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