Comments regarding Laurel's Heirloom Tomato PlantsClick here to return to Laurel's Heirloom Tomato Plants's listing.
|On Aug 20, 2008, Warthogg Oklahoma City, OK wrote:
Bought about 40 (the majority) of my plants this year from Laurel and have had - BY FAR - my best tomato crop !!
On May 11th, 2009, Warthogg changed the rating from positive to negative and added the following:
Laurel has really good plants.
Laurel packs her good plants really well.
So what's the problem ?? Dealing with an insulting and rude Laurel and never knowing what plants you may receive.
On Aug 20, 2008, Laurel's Heirloom Tomato Plants responded with:
"On Feb 5, 2010 11:47 AM, Laurel's Heirloom Tomato Plants responded with:
This situation got weird, uncomfortable -- It was best that I not continue serving this customer.
|On Aug 17, 2008, Moonglow Corte Madera, CA wrote:
I am so impressed with Laurel's personal touch to customer service. I emailed a couple of times, she answered promptly both times. Ordering was simple. First it started with a "good feeling." So good, I had to replicate my order for my Mom.
On August 27th, 2008, Moonglow added the following:
Laurel reaffirmed that she conducts good business. With an email and phone call, she gave me an update on the plant that was initially too small to ship.
One of the tomatoes has a visible fruit already. I will definitely order more next year.
On September 24th, 2008, Moonglow added the following:
Laurel took the time to answer all my questions as soon as she got back from vacation. Had I called or checked their website, I would have known that she was away.
This is a big lesson for me to try the telephone sometimes, and I did today, and it made a world of difference. Indeed, it is a wake-up call that emails do fail, and the written word cannot replace the spoken word.
I felt terrible that my question read as a disparaging remark when it was not meant to be - - - for that I really am sorry. I take no pride in hurting someone, individual or group.
Laurel and I cleared up the misunderstanding, and I could not be not be happier. I am very appreciative of the plants coming my way, but even more so, the effort she has taken to call and write.
On Aug 17, 2008, Laurel's Heirloom Tomato Plants responded with:
On Sep 22, 2008 4:44 PM, Laurel's Heirloom Tomato Plants added:
Hi A. I. ,
|On Aug 15, 2008, weward Henderson, NV wrote:
I am truly impressed! I'm retired at age 84 after owning my own business for over 40 years. I know what problems are when you build a better mousetrap and the world rushes to your door. More phone orders, more shipping, more work, more worker bees, vacations, etc. I do recognize a professional when I see one and she is one. I have just erased all of the other web addresses for tomato plants and/or seeds. These plants arrived this afternoon in Las Vegas, NV in perfect condition. I don't even have to rush to put them into the ground. If you think you have problems growing tomatoes in the north, east, south or even in California...just try Las Vegas! Temp today is 112 dgs! I haven't seen the end product yet but I'll bet these plants will produce just like she said they would. I trust her. Thank you Laurel....I'll be back, believe me.
|On Jul 21, 2008, VLizzle Medford, MA wrote:
This is my first year ordering from Laurel and I couldn't be happier. I ordered 6 plants and only 1 wasn't available, but I received a wonderful replacement. All of the tomotoes are growing very well and I can't wait to eat them. I was very impressed by the packaging of the plants so that they arrived without any damage. The plants also arrived with very detailed documentation on how to plant and care for them. I will definitely purchase from here again.
|On Jul 5, 2008, syls68 New Albany, OH wrote:
I placed my first tomato order late in the Spring...we had helpful phone advice, and e.mails from Laurel and her staff. We knew when the tomatoes were coming....and even though I had doubts about little plants traveling 3 days across hot, hot, hot country....they arrived green, perky, strong, and absolutely ready to get in the ground right away. My only mistake was not ordering sooner, so i believe that i will be placing my order for 2009 in October of 2008. Thanks to Laurel for being a tomato growing and shipping wizard. The planting and care instructions were so comprehensive that all aspects were covered.
|On Jul 4, 2008, tomato7656 wrote:
I ordered from Laurel's for the first time and am extremely happy with her site. The site is thorough, easily read, and very self-explanatory! I had no trouble ordering except to curb my spending of corse!
|On Jul 4, 2008, mdyblu Heber City, UT wrote:
This is my 3rd year ordering from Laurel and I couldn't be more pleased with my tomato plants and personalized service. I positively drool over her website and wish I could have them all, but I live in the mountains (3 days of frost in mid-June followed by 90+ degree weather) and need to focus an shorter ripening times so some of them are just not feasible for my garden. When I call to order, I have an idea of what I'd like, and which ones I really, really want. I learned from my first call to Laurel that she is an absolute guru when it comes to knowing what will grow well in any climate and I trust her completely when it comes to the matter of any substitutions and she knows my tastes and recommends accordingly. Yes, they get extremely busy and I may get a little (overly)anxious to plant, but when those tomatoes arrive in perfect condition all nestled nicely in their protective packaging, I know I've made the right decision by ordering from her. My phone encounters with her and her daughter have been very professional, helpful and, most of all, fun to talk with about tomatoes! I ordered plants a few years back from a grower on e-Bay and was really disappointed. With Laurel's Heirloom Tomatoes I know I'm going to get healthy plants that produce yummy tomatoes. I won't even buy plants locally any more. Why should I when I can have such fun getting awesome tomatoes from someone who knows and loves what they're doing?
On July 30th, 2008, mdyblu added the following:
As I mentioned, we had a nasty frost in early June and one of my tomato beds got hit pretty hard. I am thrilled to say that those plants came back like gangbusters, are blooming and have tomatoes! Now those are healthy plants.
On May 11th, 2009, mdyblu added the following:
I'm so excited, I just unpacked my precious tomatoes for 2009. The plants are beautiful and have thick, healthy stems. It looks like another awesome year with lots of new varieties to try and I can hardly wait. As usual, the packing just blows me away. Those little babies are so protected and wrapped with love that they make their 3 day trip in perfect condition. By the time I got the last plant unwrapped, the first ones had perked up just like they had never been in a box. Thanks Laurel. You're the best when it comes to tomatoes and I'm proud to be classified with you as "weird" when it comes to appreciating and loving tomatoes of every size and color.
|On Jul 4, 2008, paharris Horse Shoe, NC wrote:
Wonderfully positive....The website is fantastic....all instructions are clear...she has done a great job covering all issues...about picking your plants...placing your order....shipping instructions...the substitution policy.....I fully understood from the beginning exactly how my order would be handled.....One of the boxes I was to receive was delayed by the UPS/Postal Service and arrived 4 days later than the original boxes...I was very concerned that the plants might be dead by then...(total of 7 days travel time)...however because of the quality packaging that Laura uses my plants were safe sound and healthy when I received them...Even though Laura had no control over the shipping and that UPS/Postal Service does not guarantee perishables she was going to replace me plants at no charge to me if they arrived dead....which I felt was a lot for her to do since it was not her fault that the plants were delayed.. ...All of my plants arrived healthy and in beautiful condition....I am a little surprised at a recent complaint listed here...because all of this person's issues are covered on the website prior to ordering...all one has to do is read.
|On Jul 3, 2008, Ultraviol Lake Placid, FL wrote:
I have been buying tomato plants from Laurel for a few years now and would like to comment on my experience. I can sincerely say that Laurel's heirloom tomato plants are the very best plants available, anywhere. What you receive are healthy plants that are just the right size (big enough to make it yet not "leggy"), they are SUPER carefully packed for shipment (secured in their pots with cut to fit bubble pack and cardboard, plastic bagged for humidity control and then inserted into cardboard sleeves before going into the large shipping container). They grow like crazy once they hit the dirt. This year my plants got hung up for a few days (in transit for five days during 90 degree temperatures), but when I unpacked them they were still fresh as could be. People who pay that much attention to the care and shipping of seedlings are GOOD people. I have spoken with Laurel on the phone a couple times and she is very pleasant and cheerful. She told me she sends thousands of plants in a season! No wonder the shipping dates fill up so quickly - the early bird gets the quickest tomato plants! They will even plant seeds for YOUR order if you want a specific species! You can't beat that kind of service! If the lady who complained about the high cost of UPS can do something about it, have her call AMAZON.com and get them to lower the $3.99 shipping charge for a one-penny used book (but I still buy them). I fully intend to try all one hundred and sixty varieties of Laurel's Heirloom Tomato Plants. I can care for six a year, so that will take me through the year 2035 !
|On Jul 3, 2008, tomatoesaretops wrote:
laurel has gone above and beyond for me - I have not only received beautifully packaged, healthy seedlings - but she has been wonderful answering gardening questions to a relatively amateur gardener - I've emailed her about insect problems, asking for a diagnosis as to whether I had wilt, and help creating a custom gift for friends - she emails me PROMPTLY providing specific & useful advice; it astounds me that she has the time to attend to each customer in such a personal way-
|On Jul 2, 2008, lizslubee Newburyport, MA wrote:
This is the second time I have ordered tomatoes from Laurel. The first time was a generally satisfactory experience though 1 of 4 plants wasn't available and the plants did not ship until the 10th day of the 10 day shipping window.
On Jul 2, 2008, Laurel's Heirloom Tomato Plants responded with:
On Jul 2, 2008 4:42 PM, Laurel's Heirloom Tomato Plants added:
|On Jun 10, 2008, AnthonyR Ocean Springs, MS wrote:
Laurel's is absolutely awesome. The tomatos are top-notch and SO well packaged. I've never seen any other packaging as great as this, well worth the shipping cost. The plants were beautiful and come with a small packet of info about how to care for and how best to plant the tomatos. I even received a complimentary free tomato plant one year! You can bet the bank you will get only the best and most beautiful tomatos that you've ever had shipped to your house.
|On Jun 6, 2008, retirednana Tacoma, WA wrote:
I too have not had any response from Laurel. In previous years I had no trouble getting my plants so I had no need to email her. This year I still have not received my plants and I have emailed her twice with no response. It's disappointing to say the least.
On Jun 6, 2008, Laurel's Heirloom Tomato Plants responded with:
"On Feb 7, 2010 9:52 PM, Laurel's Heirloom Tomato Plants responded with:
As I recall, we had some difficulty contacting this customer regarding payment for her order. For a second year in a row, she did not want to make payment until the plants were at her door, COD.
|On Jun 1, 2008, streamshaw Walla Walla, OR wrote:
I ordered four tomatoes plants from Laurel with an understanding that they would be shipped to my address in Walla Walla, WA over a two week period during either the week of May 19, 2008 or the week of May 26, 2008. I ordered an additional two plants to be shipped to my parents in Warsaw, OH during that same two-week period. The two week time period has come to a close and the plants have yet to arrive in either WA or OH. I have placed two phone calls and sent four e-mails to Laurel over the past week. No one will respond to my e-mails or phone calls. We need to get these plants in the ground very soon or miss the planting window. I would still like the plants, but am becoming very discouraged with the lack of response I am receiving from Laurel. A phone call or e-mail letting me know when these plants will arrive would be appreciated.
On June 2nd, 2008, streamshaw changed the rating from negative to positive and added the following:
I received a call from Laurel's today apologizing for the delay and promising to get the plants to us immediately. They are currently swamped with numerous orders and indicated that they recently have hired addional help. I have also recently spoken with two people, my sister in Ohio and a local lady here in Walla Walla, WA, that expressed total satisfaction with their tomatoe plants from Laurel's. At this time, I wish to recant my previous comment and give Laurel's a positive rating.
|On Apr 29, 2008, MichaelPlechaty Saratoga, CA wrote:
My order arrived today. The plants are absolutely beautiful! Laurel has my business for future. No sense in all of the hassle to start plants from seed when, for a little more money & a lot less hassle, I can let her do all of the work.
|On Apr 29, 2008, potatobug Simi Valley, CA wrote:
Laurel, thanks so much for putting my order together for me. ..so much to choose from and so little space. You have the best selection I have found. Although you were very busy, you paid attention to what I was looking for and prepared the order for pick-up. I hope I wasnít too much of a pest. I have referred you to friends who are anxious to get plants from you. Canít wait for harvest time.
|On Apr 21, 2008, NJJ_in_NOLA Chalmette, LA wrote:
On Friday, April 18, I called the number listed on Laurel's website, and Laurel herself answered. I said I would like to place an order, and she said she needed to call me back because her computers were being serviced. I received no return call from her, so I called later in the day. There was no answer, and the call rolled over to voicemail. Unfortunately, the voice mailbox was full and I could not even leave a message. Today (Monday, April 21), I tried calling again, and again got Laurel's voicemail, which was again full.
On Apr 21, 2008, Laurel's Heirloom Tomato Plants responded with:
On Apr 22, 2008 11:12 AM, Laurel's Heirloom Tomato Plants added:
Hi there! Yes our lines get really busy this time of year and we get about 15 orders per 10 minute period. So sorry I did not get back to you yet. We are taking orders constantly so if you are patient we'll be sure to take good care of you. We offer consultations to each customer and do not rush people along so you may not get an instant response--each customer is precious to us. Many companies just blast throught the ordering process--we don't ; we take our time to be sure everyone is well looked after the old fashioned way.
|On Mar 22, 2008, beelercrown Tijeras, NM wrote:
After my initial purchase of tomato plants from Laurel, I have had difficulty communicating with her company. I have sent several emails in the past 6 months and have received no response. Not one! I believe that her company is quite busy, especially seasonally, but if she makes it impossible to communicate, I can no longer be a customer. I wonder if they are no longer shipping tomato plants by mail order?
On Mar 22, 2008, Laurel's Heirloom Tomato Plants responded with:
On Apr 22, 2008 11:31 AM, Laurel's Heirloom Tomato Plants added:
Well, you bet we're shipping and very busy! 12 months out of the year and sending thousands of plants.
|On Jun 15, 2007, elkwc36 Elkhart, KS wrote:
I did have a few questions and concerns upon arrival. When I finally emailed her she was quick to answer and communication was the best. She even offered complimentary plants. She is very honest. We all make mistakes and when we are real busy more apt too. But there isn't many who admit they do and offer to make it right. And an equal amount of the fault was mine. Will order again if she has plants I need and can't get seeds for.
|On Jun 2, 2007, tybrut Plaistow, NH wrote:
All I have to say is....thank you Laurel. The tomato plants were beyond my expectation. Large, healthy, packed unbelievably. Not a smidgen of dirt was out of the pot. Healthier tomato plants then my local nursery. My attempts with seedlings need more practice. I had hand surgery yesterday but managed to get 3 of them in the ground today. I will finish tomorrow....then elevate my hand.
|On Jun 14, 2006, Damian32693 Roslyn, NY wrote:
Laurel is a great person who went through a tough season this past year due to the bad California weather. The way she handled it was all class and rest assured, she has a customer for life.
|On May 11, 2006, SeattleSuze Renton, WA wrote:
Of all the mail-order plants I've ever received, these were the most carefully packaged - not only bubble-wrapped containers set into customized boxes but covered with netting to catch any soil particles that might have moved during shipping. Not a 'hair' out of place, the first part of my order arrived ready to plant. Other plants were held for increased growth before shipping. The plants are all healthy with well-established root systems. The instructions included with the order were comprehensive, easy-to-read and to follow. Variety selections are tremendous, among the top three in the country. Service is highly personalized and attentive. This has been a perfect buying experience. Thank you, Laurel!
|On Mar 27, 2006, fcusna75 Pensacola, FL wrote:
Laurel was very helpful in my Tomato plant selection and the purchase process was painless. The plants arrived when expected and were in great shape. They were packed well enough to withstand a Pensacola Hurricane! All were healthy and vibrant. I am a repeat customer for the service and the product quality. Thanks.
|On Jan 3, 2006, matermania Saint George, UT wrote:
Wonderful resource for tomatoes. Nice plants. Fabulous selection. Exceptional packaging. She really has her heart in her business. Great customer service. Would recommend without reservation.
|On Jan 3, 2006, scottfsmith Baltimore, MD wrote:
When I ordered three tomatoes in early 2005 she said she could provide them all. The tomatoes did not show up and I had several email exchanges over an extended period before I finally got the plants (had wrong ship date on my order .. running behind on orders .. problem with some employee, order lost ..) . When the tomatoes finally showed up they were over a month late and were three varieties completely different from the ones I ordered. I never received any email about a substitution, which I would not have wanted. To her credit she did completely refund my money when I complained.
|On Dec 26, 2005, kimberf Palo Alto, CA wrote:
Great, great customer service! I haven't ordered from Laurel yet -- can't this year due to construction, as much as I want to -- but have been exchanging e-mails with her. She's been extremely prompt (i.e., replies within hours at Christmas time), knowledgeable, and courteous. I had inquired about custom-growing one particular one that I had read about but couldn't locate seeds for myself, and she very gracious about growing it out of her personal seed stash. I'm very impressed and will definitely buy from her when I have the new deck and planters in.
|On Jun 29, 2005, Windchyme Stockton, CA wrote:
AWESOME AWESOME AWESOME
|On May 19, 2005, bob73 Buford, GA wrote:
WOW, This company is a true find in the nightmare world of rip-off garden suppliers out there. I ordered 8 unique pepper plants, received great advice from Laurel via phone, and received an email the day they were shipped (as promised). The packaging was exceptional; hard cardboard external, each plant in individual plastic containers wrapped in plastic with ties which are each enclosed in separate hard cardboard wraps. These would have survived a wagon train trip across the country (CA to GA).
|On Apr 18, 2005, dobroman Anniston, AL wrote:
|On May 31, 2004, embalmer Adel, GA wrote:
I ordered plants from Laurel via email and she responded back within hours and told me that one plant had sold out but offered a similar tomato if I wanted it. I accepted and then confirmed my order. She told me the plants would ship the next week due to high volume at the time. The day the plants were to ship, she emailed me to let me know they were on the way. Plants arrived two days later (they went from California to Georgia) in very good shape and are doing well in my garden. She was a pleasure to work with.