On May 22, 2013, LikeOhPersicon Albuquerque, NM wrote:
I placed an order with Laurel in mid January this year and she was extremely polite and helpful in handling the order. I later called and added to my order, and asked to change the shipping schedule. She again patiently and politely complied with my request, as well as spending time chatting with me and giving me a lot of great tomato growing advice. I received all the items I ordered exactly on time. The plants I received were absolutely mind blowingly excellent. I have never seen such strong and healthy plants of any kind.
I won't hesitate to buy from Laurel again.
This is the second year I have ordered from Laurel's Tomatoes. I found Laurel's web page while surfing the net for different types of tomatoes. I called and we talked briefly, I placed my first order. My tomatoes came on time and they were beautiful plants. I put them in the ground and they grew and produced just as advertised. I was so impressed with how each individual plant was packaged. Great care and study was done with the design to shipping. My tomatoes arrived with all leaves attached. Not one broken little branch!! I was amazed. Laurel is very professional and knows her product! I just received my second year's order and the quality of the healthy plants didn't disappoint. The plants have quite a journey. From California to the good old Midwest, Des Moines Iowa I could and have all my years of gardening bought plants locally. I can honestly say it is worth a little extra to pay for shipping and get the quality and positivity of Laurel's Tomatoes.
I came across Laurel's excellent webpage last year, and enjoyed its literate and extremely helpful comments on all matters tomato, including cheerful links to the seed companies from which she starts her plants. I took her advice on selections, and appreciated her frank comments, but bought the plants from local purveyors. The results were promising, enough to make me believe that she deserved my business. I called her on the phone, marveling at her availability and her apparent personal interest in my project. I ordered seven plants, drove down to her Orange County location, and picked up the plants (regretting only that I did not get to meet her). I have since planted the seedlings and begun to harvest wonderful tomatoes, and my plants are now approaching six feet in height. I will say more at the end of the season, but so far, I have to say that in 40 years of gardening this is the best gardening connection I have ever made.
Five Star Experience *****
My order arrived in the first week of my "delivery window". The plants were beautiful and healthy. I had a large green house planned to receive them, but it was not completed in time to plant them right away.
Of course they became sick as they languished waiting for the green house. I called Laurel in despair and found that she remembered me from our earlier conversation and the list of tomatoes I had ordered.
We decided they had arrived too early for my season and not been in the best growing conditions since.
When she initially expressed concern at my early "window" choice I assured
her I would have a green house.
My bad, this was my first real garden in years and I see now I was overly optimistic.
She said she would put me back on the list and send me a new set of plants at the proper planting time.
I was thrilled and thankful to be given a second "First" chance.
Unfortunately only 2 weeks later I found out the Landlord intended to sell.
I called Laurel to let her know so she could cancel the new order.
She was polite as any time I have spoken with her.
She understood AND she gave me a full refund, within five minutes.
I will be getting my plants from Laurel next season for sure, besides, I still have a carefully chosen list of 11 delightful sounding Tomato plants I want
My experience was Five Star!
As a multi-year repeat customer. I again recd great personal attention, prompt delivery and follow-up from Laurel. - To Pensacola FL! The plants were superior to any available. I remain very satisfied. Keep up the Superior service and plants! Thanks.
the best tomatoes in the world, plants hardened off to withstand shipping, prompt service, great feed back, the plants i got this year are still blooming and setting fruit (mid september), I currently have over 45 pounds of tomatoes in the freezer and am picking over 2 pounds a day (all this from 4 plants in large containers). I have just ordered for next year and am astounded at the wonderful experience of speaking to Laurel on the phone and placing the order.
On Jun 29, 2010, ranchhandler Cedar Creek, TX wrote:
I'm very happy with my experience. Laurel was personable and happy to get my plants in the mail as soon as possible. I understand the vagaries of agriculture and small businesses, so getting everything so quickly was not only a delight, but absolutely praiseworthy.
Posted on May 20, 2010, updated June 8, 2010
This was my 3rd year of ordering from laurel, and for the 3rd year in a row I did not receive my requested plants. I have always ordered months in advance and still there is always some excuse. She is a very sweet lady and her plants always arrive in excellent condition(including the substitutes) but I feel this needs to be said. If you are a gardener in a more northern climate and have to use a later shipping date you will not receive the plants you order, if that is important to you, you may want to look elsewhere. I'm sorry laurel but 3 years in a row just can't be a coincidence. The choices you offer and the quality of your plants has kept me coming back, who knows maybe I'll see if the 4th time is the charm next year, but I just don't know:(
On June 8th, 2010, jim_williams changed the rating from negative to positive and added the following:
After searching the internet and talking to several people, I have come to the conclusion having too send alternate plants is common for every grower, and certainly not unique to laurel. What may be unique to laurel is her determination to make every customer happy. I believe there is no one better to order plants from. Sorry for letting my frustration get to me and spouting off earlier, it wasn't appropriate.On Jun 8, 2010, Laurel's Heirloom Tomato Plants responded with:
I LOVE, LOVE, LOVE THIS COMPANY! I have been ordering mail order plants for a long time and these are by far, the best in condition, packaging and speed at which I received them. I am so excited to get them growing and I will also revise my post as I do. I ordered my plants back in September while living in Upstate NY; Laurel personally answered the phone and took my order(a rarity these days :-), however a change in circumstance brought me back to PA. I contacted Laurel and she changed all of my shipping info ASAP and let me know that they will still be shipped on time. I am also happy with the substitutions she has provided and am not upset in the least bit; I believe she asked me in our very first conversation if I would allow her to personally pick plants if my originals were not available. Of course I said yes and am happy that she did. I still will try to get the varieties I missed this year for next growing season as I received a $10 gift certificate. Things do happen when your a gardener/farmer and I am well aware of these issues as I have been personally growing for the last 15 years. My final thought is that I am extremely happy and I will recommend Laurel's Heirloom Tomato Plants to EVERYONE I know! Best of luck to you Laurel!!!!!!
Posted on February 7, 2010, updated May 16, 2010
Posted on January 30, 2010, updated February 7, 2010
I was excited to find Laurels' Heirloom Tomatoes and really wanted to like the company. Whie the order experience was less user friendly than many companies (you can't just point and click), the selection was great and Laurel confirmed the plants I ordered should grow well in Atlanta. I received the plants ordered and the Paul Robeson looked cold damaged upon arrival. I planted the four plants and only one seemed okay. I would have written it off to our weather last year, except the dozen or so tomato plants ordered from other mail order sources were fine. I emailed Laurel and told her that 3 of the 4 plants were not thriving and received no response at all. I was disappointed that the company ignored me, but more so that they did not stand behind their plants.
On February 7th, 2010, frweaver changed the rating from negative to positive and added the following:
After Laurel responded to my post, she took the effort to find me in her files and call me. I fully understand that emails can go awry, and I really appreciate Laurel's call and offer to make things right. Based on her proactive and friendly response, I plan to try her company again this year for some of my plants. On May 16th, 2010, frweaver added the following:
I ordered plants this year that arrived as scheduled and in great condition. They are easily the healthiest tomato plants in my garden so far this year. Thanks, Laurel!On May 16, 2010, Laurel's Heirloom Tomato Plants responded with:
I'm so sorry you felt ignored by the company because I AM the company.
If I knew your name I could call you and look up your order or search for your email. I have other customers right there in Mableton GA who have had a wonderful crop from our plants.
As my longtime customers know, I never ignore emails and I absolutely stand behind my plants. If a plant ever arrives in poor condition or damaged, we immediately send a replacement at no cost or a refund. I conduct a small old-fashioned type of business, talk to every customer personally and our customer service is the best you'll find.
Perhaps the email was misdirected or I missed it somehow. We get a lot of emails and I am human. :)
But ignore it? Of course not -- I would never do that. I hope you will contact me again so I can make you happy. We've had such marvelous feedback from our customers and have already taken 1,000 orders so far for plants this season. 70% are from returning customers and we're just getting started !
So, whoever you are, please contact me! Give me a chance to make it right. We'll figure out what happened and I'll fix the problem. I can send free plants or refund, whichever makes you happy, but let's talk!
Owner, Laurel's Heirloom Tomato Plants
In Southern California
310 534 8611"
On Apr 23, 2010, vossner Richmond, TX (Zone 9a) wrote:
Laurel has that wonderful ability to treat each customer like he/she is the most important person in the whole universe. I like that! The plant she sent me was perfect and the conversations before and after the order were most informative and pleasant. Buy from Laurel w/ confidence.
Last year, I spent countless happy hours salivating over Laurel's Tomato pages. Her descriptions are personal, wonderful and Oh happy days!, she has little symbols showing which ones do well in heat and/or cooler weather.
So this year, I ordered 4 tomato plants (plus 2 of the 25 gal smart pots) from Laurel. Laurel was delightful, taking my order. And even though I placed my order a bit later than I should have, she went out of her way to see that I got it, in time for planting. The plants arrived, beautifully packed and in excellent condition. They were a bit bent over, from their journey in darkness. But they are totally fine and happy, after a few days in the sun.
I was mistakenly sent 2 of the same tomato. I called Laurel, who was once again, incredibly charming, As we spoke, she located my little lost "Super Sioux" (so good in the heat) and is sending it out to me.
This was my first order with Laurel's Heirloom Tomatoes and it was a wonderful experience. Laurel helped choose the tomato plants for my containers, I chose a shipping date and all arrived just as promised. The tomatoes came expertly packed along with the grow pots and nutrients. The plants produced hundreds of delicious heirloom tomatoes and my neighbors are still thanking me. Any questions I had were quickly answered and professionally. I'm looking forward to working with Laurel again this year.
Received 8 plants for winter planting all in great shape. Got great information from Laurel when ordering and included in packing. Look forward to real tomatoes this winter and an early start in the "spring", whenever that is in So. Cal.
2009 was the second year ordering from laurel, both experiences were great. All of the plants I have received from her have been in perfect condition and the growing advice on her site has served me very well. Being able to talk directly with Laurel on the phone when ordering makes the experience even better as she has been completely patient with my many questions and her enthusiasm fueled my excitement for the coming tomato season. I was even surprised to find a free-be plant with my order this year (there always seems to be room for one more).
My favorites this year so far are: in first place the incredible Black Sea Man tomato plant which is the most impressive black tomato I have yet to taste. Compared to a store bought Heirloom black tomato placed next to it there was no contest, the BSM was visually striking with its deep chocolaty-red color and full, almost iridescently green seed pockets. The texture is firm but creamy with a full throttle tomato flavor and delicious citrus acidity. I haven't gotten ripe tomatoes off of all the plants yet (we had a very muggy, cool spring) but I'm pretty sure there will be multiple of this plant in next years garden.
Second at this stage in the season would be the green sausage tomato plant. I was worried for a bit as the plant stayed very short compared to the others; however, now the plant is very bushy and has easily 30+ tomatoes on it. They are just starting to ripen, but if they are really tasty I already know where I'm going to grow multiple GS plants next year. I'm looking forward to stuffing these with Dungeness crab meat and garlicky bread crumbs or mornay sauce and roasting till shriveled and brown on top.
Thank you Laurel for operating such a wonderful small business; our country needs more entrepreneurs who are willing to work hard to keep their customers' well being held up so high on their list of priorities like you do, I look forward to the many hours I will spend scrolling through your web site deciding which plants to add to my garden next year, and the next, ...and next, .........
I picked Laura's Heirlooms to order from because of the great descriptions of the tomatoes. This helped me find good tomatoes for the humid and hot Gulf Coast. My selection was all sent and received in great condition. The packing was wonderful. My order of Smart pots were not included but Laura saw to that over site and I had them within the week. (amazing product) And the selection has performed amazingly consider we first had very cool weather, two days of down pours totally over 16 inches and then abnormal extremely hot (100s) and dry weather that has gone on for over 6 weeks. I contribute this great performance to the initial health of the plants. I will order from them again next year.
On May 2, 2009, williamrhart126 Orangevale, CA wrote:
As a 71 year old novice gardener, who wanted to relive the wonderful experience of his youth - eating a Beefsteak tomato, that had real flavor, etc., etc. I finally, after probing the internet thoroughly, decided to buy my tomato plants from Laurel's Heirloom Tomato Plants. What a wonderful website. Everything was clear, concise, with many photos and gobs of information I needed badly.
I called, spoke to Laurel at great length and placed my order.
My order arrived today, on time, and everything was just as advertised. I was truly taken aback with the thought, care and engineering that went into packaging my plants so that they would arrive in perfect condition.
My experience with this firm has resulted in my placing multiple orders from them and I have already recommended them to friends and family.
On May 3rd, 2009, williamrhart126 added the following:
Received my second order with Laurel's ,and again the plants were in perfect condition, safely esconced in their little cocoon of packaging as designed by Laurel. Shipment was exactly on time and as promised. Would recommend this vendor to anyone.
First time to order. Received my six plants during the time promised. Only had one substitution which I think will be ok. Planted them yesterday and they seem very happy tonight in their new home. The timing ended up being perfect since we have had cooler weather for awhile. I ordered gold dust, goose creek, lollipop, paul robeson, persimmon but got Gary Ibsen Gold and Sophie's choice. I planted Sophie's choice and paul robeson in smartpots. First time to use these. I think they are going to work out great.
This is the second time I have ordered from Laurel's. I have been very pleased with the quality of both the plants and the service. I fully expect to continue ordering from this merchant.
I particularly like the fact that Laurel has been willing to ship plants to me a full month ahead of our average last frost when other growers will not do so. This allows me to get a headstart on our short season since I use ample frost protection.
On Mar 23, 2009, CherylOregon Lake Oswego, OR wrote:
I have purchased tomatoes from Laurel for the past few years. I am a rather new gardener so was looking for quality plants that would be forgiving of my inexperience. The first year tomatoes produced beyond my wildest expectations. The next year the production was beyond my neighbors wildest expectations. The following year neighbors were stopping buy to check the ripening progress.
I have been delighted with the personal interaction, business practices and quality of tomatoes. I am anxiously waiting for this year's shippment. I know that once again the value, service and product will exceed expectations.
If you are looking for heirlooms this is the place to find the best!
On May 6th, 2009, CherylOregon added the following:
It is now May 2009 and I once again received a lovely shipment of perfect tomatoes. I unpacked them, yesterday and was again amazed by the careful packing and success of shipping. My tomatoes are waking up after being placed in the sunshine.
Each tomato start has a nice fat healthy stem that bodes well for my tomato season.
I received a phone call prior to my shipment letting me know that one variety I ordered was not successful sprouting this year. I was offered my choice of substitutes. I was even surprised by an extra free tomato. What a wonderful company to do business with. Like their tomatoes they are real and refreshing. With this company the great experience starts when you order and continues throughout the tomato season. WOW!!
Wish I could give Laurel a thousand positive votes! I have been a customer for several years and continue to be blown away by what this wonderful company provides.
*A second-to-none website with detailed info about (currently) 160 tomato varieties. Way more info than any seed catalog, and also, sorted by colors, size, and other info if you need to narrow it down a bit. I spend lots and lots of time in the late fall/winter here, dreaming about the coming summer and creating and recreating lists of the plants I want.
*Genuine, old fashioned customer support. Laurel answers the phone and really talks to you about what you are looking for, your concerns, and has guided me through that tough "do I choose this one or that one" for the last spot in my garden. She also is available for consultation for a fee, which I have never needed too much of her time, but if I did, the fee would be more than worth it for her expertise!
*She grows her plants without any pesticides, chemicals, and encourages her customers to garden organically as well. She carries products that really help you feed your soil, so the soil feeds the plants. It is very hard to find sustainably grown tomato plants in more than just a few varieties (I love Brandywine as much as the next farmers market shopper, but try finding all these different tomato plants grown organically anywhere near you! I certainly can't, and I live in California!!)
*The packaging and shipping continues to blow me away. These plants arrive in layers of protection (almost all of it compostable/recycleable cardboard- yeah!) and are in perfect condition---- every single time. You can feel the love that goes into that shipping box, I swear!
*The enclosed instructions are like gold. I have them stashed in my garden journal for future use. She really wants you to be successful at this, and gives you all the info you need... and more.
*I have had amazing results and been able to have wonderful tomatoes that look and taste like I had only hoped. The neighbors are amazed and grateful for the extras, the kids are covered in tomato juice and smiles from eating fresh warm fruit just off the vine, and I am happy that I am teaching them what real food tastes like.
I truly believe that "each dollar is a vote", and I am happy to support buisnesses such as Laurel's Heirloom Tomatoes. I feel that the price I pay for them is more than worth it. I will happily reserve my tomato order for many more years to come.
On Feb 26, 2009, SparklerGirl44 Escondido, CA wrote:
WHAT A FANTASTIC FIND!!! I Discovered This Great, Informative Web Site While Searching for the Hard to Find "RAMAPO" (Jersey Tomato) Plants. Not Only Did I Find Them, but Also MANY Other Interesting Varieties of Tomatoes, Peppers & Basil Plants I Never Knew Existed! I was Very Impressed by Laurel's Knowledge, Willingness to Answer My Questions & Provide Helpful Advice. I was Surprised When She Answered the Phone Personally and Called Me Back Within Minutes When I Needed to Revise My Order a Few Days Later. I Am so Excited to have Found this Grower and to be Able to Plant & Grow Some of the Extraordinary Varieties She Offers!!!
I have been buying from Laurel for over 5 years now. I show at the State and local fairs since getting my plants from her all my tomato's have been 1st place and Best of show and largest tomato, thats no lie.
This has got to be the finest tomato company on the planet. She has the best plants and packaging. She always send out the best plants, not them little scruwny ones you get from other companys. Laurel is got to be the most helpful owner, she always has time for me and all my questions either on the phone or by e-mails. I have placed my order for 2009 and will looking forward to getting my babies. Laurel has study all areas of the county and knows when is the best time to send your plants out which insure good healthy plants on arrival if there should be a problem she will take care of it personally Also if you would like them early to put in you greenhouse she will do that. She cares for each and every customer and she makes sure you get the best, and nothing less. I can not understand how someone after 3 years is now complain about the service she says she got from Laurel after 3 years I am wondering if she even has the right supplier. I would highly recommend that you give her a try I know you won't be disappointed. If she dosen't have what your looking for she will have the next best plant or one better.
On Dec 31, 2008, glendamcfadden El Dorado Springs, MO wrote:
I had a wonderful experience with Laurel's Heirloom Tomatoes! I called expecting to get a recording and Laurel answered herself!!! She was very friendly and helpful! When I got my plants they were in great condition and once in the garden, they flourished! Got lots of wonderful colorful heirloom tomatoes and impressed my friends and neighbors with green and purple salsa! Can't wait to buy more!
I wanted to let you know that I received my 10 fabulous tomato plants just as promised. I unexpectedly had to go out of town, but left my husband in charge of tending to the "babies" until I got home under threat of wife thrashing.
I decided this year to plant in containers (containers and raised beds are much easier in south Florida with regard to insects) and have just finished. I swear the babies I put in yesterday have grown overnight!
I am extremely pleased with my first order from you. I will let you know about production as soon as they start to do so and expect a phone call from me in the next week or 2 to place my order for spring.
I am so impressed with Laurel's personal touch to customer service. I emailed a couple of times, she answered promptly both times. Ordering was simple. First it started with a "good feeling." So good, I had to replicate my order for my Mom.
My mom's tomatoes arrived first (SoCal) and I asked how it looked, the packing, etc. First of all, it's right on schedule, if not earlier. The plants were impeccably packed. Best of all, the plants LOOKED GREAT!
I received mine yesterday (NorCal), and I could attest to the same things. Two of the plants have flowers!
Now it's all up to me to grow those babies!
On August 27th, 2008, Moonglow added the following:
Laurel reaffirmed that she conducts good business. With an email and phone call, she gave me an update on the plant that was initially too small to ship.
One of the tomatoes has a visible fruit already. I will definitely order more next year.
On September 24th, 2008, Moonglow added the following:
Laurel took the time to answer all my questions as soon as she got back from vacation. Had I called or checked their website, I would have known that she was away.
This is a big lesson for me to try the telephone sometimes, and I did today, and it made a world of difference. Indeed, it is a wake-up call that emails do fail, and the written word cannot replace the spoken word.
I felt terrible that my question read as a disparaging remark when it was not meant to be - - - for that I really am sorry. I take no pride in hurting someone, individual or group.
Laurel and I cleared up the misunderstanding, and I could not be not be happier. I am very appreciative of the plants coming my way, but even more so, the effort she has taken to call and write.
On Aug 17, 2008, Laurel's Heirloom Tomato Plants responded with:
Yes, I am okay and yes, TomatoFest is over. Thank you for your concern.
It occurs to me that you must not have seen the anouncement at our website that we were on our usual 2 week vacation during the week before and after Tomatofest. It was also announced on our telephone message machine while we were out of town that the office was closed until today, Sept 22nd. I thought we had notified you about the loss of the Green Zebra plants but I can see you did not know they wouldn't be available and that we were offering a refund or another plant of your choice along with one for your mom. Somehow that email did not reach you. Email can be so unreliable; I wish you had tel;ephoned the office so we could have avoided this mix-up.
When I got back this morning and saw your email from the 7th, I emailed you right away to explain the situation, then saw your new post at Dave's Garden on our other email address. I'm sure we can work it out in a way which will make you happy. I have also left you a telephone message. Talk soon!
I am truly impressed! I'm retired at age 84 after owning my own business for over 40 years. I know what problems are when you build a better mousetrap and the world rushes to your door. More phone orders, more shipping, more work, more worker bees, vacations, etc. I do recognize a professional when I see one and she is one. I have just erased all of the other web addresses for tomato plants and/or seeds. These plants arrived this afternoon in Las Vegas, NV in perfect condition. I don't even have to rush to put them into the ground. If you think you have problems growing tomatoes in the north, east, south or even in California...just try Las Vegas! Temp today is 112 dgs! I haven't seen the end product yet but I'll bet these plants will produce just like she said they would. I trust her. Thank you Laurel....I'll be back, believe me.
This is my first year ordering from Laurel and I couldn't be happier. I ordered 6 plants and only 1 wasn't available, but I received a wonderful replacement. All of the tomotoes are growing very well and I can't wait to eat them. I was very impressed by the packaging of the plants so that they arrived without any damage. The plants also arrived with very detailed documentation on how to plant and care for them. I will definitely purchase from here again.
I placed my first tomato order late in the Spring...we had helpful phone advice, and e.mails from Laurel and her staff. We knew when the tomatoes were coming....and even though I had doubts about little plants traveling 3 days across hot, hot, hot country....they arrived green, perky, strong, and absolutely ready to get in the ground right away. My only mistake was not ordering sooner, so i believe that i will be placing my order for 2009 in October of 2008. Thanks to Laurel for being a tomato growing and shipping wizard. The planting and care instructions were so comprehensive that all aspects were covered.
I ordered from Laurel's for the first time and am extremely happy with her site. The site is thorough, easily read, and very self-explanatory! I had no trouble ordering except to curb my spending of corse!
Her shipping procedures are wonderful, I've done alot of web purchasing and her packaging is 1st. class! All e-mails were answered promptly and graciously within hours of sending them! I don't know how she does it? She has got to be super busy with growing and shipping in the spring but is always cheery and pleasant! This is a woman who truly loves her work. I would love to work for her if I lived near her. The plants arrived in super condition and are growing like crazy! Thank you Laurel and I will order again!
This is my 3rd year ordering from Laurel and I couldn't be more pleased with my tomato plants and personalized service. I positively drool over her website and wish I could have them all, but I live in the mountains (3 days of frost in mid-June followed by 90+ degree weather) and need to focus an shorter ripening times so some of them are just not feasible for my garden. When I call to order, I have an idea of what I'd like, and which ones I really, really want. I learned from my first call to Laurel that she is an absolute guru when it comes to knowing what will grow well in any climate and I trust her completely when it comes to the matter of any substitutions and she knows my tastes and recommends accordingly. Yes, they get extremely busy and I may get a little (overly)anxious to plant, but when those tomatoes arrive in perfect condition all nestled nicely in their protective packaging, I know I've made the right decision by ordering from her. My phone encounters with her and her daughter have been very professional, helpful and, most of all, fun to talk with about tomatoes! I ordered plants a few years back from a grower on e-Bay and was really disappointed. With Laurel's Heirloom Tomatoes I know I'm going to get healthy plants that produce yummy tomatoes. I won't even buy plants locally any more. Why should I when I can have such fun getting awesome tomatoes from someone who knows and loves what they're doing?
On July 30th, 2008, mdyblu added the following:
As I mentioned, we had a nasty frost in early June and one of my tomato beds got hit pretty hard. I am thrilled to say that those plants came back like gangbusters, are blooming and have tomatoes! Now those are healthy plants.On May 11th, 2009, mdyblu added the following:
I'm so excited, I just unpacked my precious tomatoes for 2009. The plants are beautiful and have thick, healthy stems. It looks like another awesome year with lots of new varieties to try and I can hardly wait. As usual, the packing just blows me away. Those little babies are so protected and wrapped with love that they make their 3 day trip in perfect condition. By the time I got the last plant unwrapped, the first ones had perked up just like they had never been in a box. Thanks Laurel. You're the best when it comes to tomatoes and I'm proud to be classified with you as "weird" when it comes to appreciating and loving tomatoes of every size and color.
Wonderfully positive....The website is fantastic....all instructions are clear...she has done a great job covering all issues...about picking your plants...placing your order....shipping instructions...the substitution policy.....I fully understood from the beginning exactly how my order would be handled.....One of the boxes I was to receive was delayed by the UPS/Postal Service and arrived 4 days later than the original boxes...I was very concerned that the plants might be dead by then...(total of 7 days travel time)...however because of the quality packaging that Laura uses my plants were safe sound and healthy when I received them...Even though Laura had no control over the shipping and that UPS/Postal Service does not guarantee perishables she was going to replace me plants at no charge to me if they arrived dead....which I felt was a lot for her to do since it was not her fault that the plants were delayed.. ...All of my plants arrived healthy and in beautiful condition....I am a little surprised at a recent complaint listed here...because all of this person's issues are covered on the website prior to ordering...all one has to do is read.
I have been buying tomato plants from Laurel for a few years now and would like to comment on my experience. I can sincerely say that Laurel's heirloom tomato plants are the very best plants available, anywhere. What you receive are healthy plants that are just the right size (big enough to make it yet not "leggy"), they are SUPER carefully packed for shipment (secured in their pots with cut to fit bubble pack and cardboard, plastic bagged for humidity control and then inserted into cardboard sleeves before going into the large shipping container). They grow like crazy once they hit the dirt. This year my plants got hung up for a few days (in transit for five days during 90 degree temperatures), but when I unpacked them they were still fresh as could be. People who pay that much attention to the care and shipping of seedlings are GOOD people. I have spoken with Laurel on the phone a couple times and she is very pleasant and cheerful. She told me she sends thousands of plants in a season! No wonder the shipping dates fill up so quickly - the early bird gets the quickest tomato plants! They will even plant seeds for YOUR order if you want a specific species! You can't beat that kind of service! If the lady who complained about the high cost of UPS can do something about it, have her call AMAZON.com and get them to lower the $3.99 shipping charge for a one-penny used book (but I still buy them). I fully intend to try all one hundred and sixty varieties of Laurel's Heirloom Tomato Plants. I can care for six a year, so that will take me through the year 2035 !
laurel has gone above and beyond for me - I have not only received beautifully packaged, healthy seedlings - but she has been wonderful answering gardening questions to a relatively amateur gardener - I've emailed her about insect problems, asking for a diagnosis as to whether I had wilt, and help creating a custom gift for friends - she emails me PROMPTLY providing specific & useful advice; it astounds me that she has the time to attend to each customer in such a personal way-
she doesn't simply want to sell you plants, she wants you to find joy & satisfaction in the gardening process
a wonderful gardener and an even more wonderful woman.
On Jun 10, 2008, AnthonyR Ocean Springs, MS wrote:
Laurel's is absolutely awesome. The tomatos are top-notch and SO well packaged. I've never seen any other packaging as great as this, well worth the shipping cost. The plants were beautiful and come with a small packet of info about how to care for and how best to plant the tomatos. I even received a complimentary free tomato plant one year! You can bet the bank you will get only the best and most beautiful tomatos that you've ever had shipped to your house.
Customer service is great. I got a personal call twice, once to apologize to tell me some of my plants need more time to grow out. The other time was Laurel herself with a very polite message about how I would like to pay for my order.
The website deserves meantion as well. Its stuffed full with infobits, growing instructions and of course the list of hundreds of tomato plants she has to offer. They are a little pricey but you get what you pay for. Each tomato plant listed is described in good detail so you can pick out exactly what you want for your personal choices and local climate conditions.
I ordered four tomatoes plants from Laurel with an understanding that they would be shipped to my address in Walla Walla, WA over a two week period during either the week of May 19, 2008 or the week of May 26, 2008. I ordered an additional two plants to be shipped to my parents in Warsaw, OH during that same two-week period. The two week time period has come to a close and the plants have yet to arrive in either WA or OH. I have placed two phone calls and sent four e-mails to Laurel over the past week. No one will respond to my e-mails or phone calls. We need to get these plants in the ground very soon or miss the planting window. I would still like the plants, but am becoming very discouraged with the lack of response I am receiving from Laurel. A phone call or e-mail letting me know when these plants will arrive would be appreciated.
On June 2nd, 2008, streamshaw changed the rating from negative to positive and added the following:
I received a call from Laurel's today apologizing for the delay and promising to get the plants to us immediately. They are currently swamped with numerous orders and indicated that they recently have hired addional help. I have also recently spoken with two people, my sister in Ohio and a local lady here in Walla Walla, WA, that expressed total satisfaction with their tomatoe plants from Laurel's. At this time, I wish to recant my previous comment and give Laurel's a positive rating.