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|On Jun 10, 2010, dangerous1 San Diego, CA wrote:
Posted on June 10, 2010, updated June 10, 2010
On June 10th, 2010, dangerous1 changed the rating from negative to neutral and added the following:
I changed because I feel awful. Laurel called me today hysterical she must be way overworked, and way understaffed. I will give her the benefit of the doubt and take her word that my plants went out today, and who knows maybe there will be a follow-up on how wonderful they are.
On June 10th, 2010, dangerous1 added the following:
Ok...Laurel was not hysterical her feelings were hurt, my bad!!
On Jun 10, 2010, Laurel's Heirloom Tomato Plants responded with:
"On Jun 10, 2010 3:45 PM, Laurel's Heirloom Tomato Plants responded with:
Sorry Robin, looks like a misunderstanding. By the time you ordered there was no shipping available untiil the end of May--early June. Your plants shipped today. The phones are busy, yes, and we get 300 emails a day. I do apologize; I am not ignoring you.
|On May 13, 2010, berkeleygurl Altadena, CA wrote:
In March I ordered thirty plants and was given a 15 day shipping window starting on April 17th. Being local, I wanted to pick up my plants. After calling and calling, I finally got through and Laurel told me that I could come and get them in a week. She also told me that they'd had trouble in the nursery and half of my plants weren't ready, but should be in another week. I decided not to wait and to go and get half the order, planning to return to get the rest a week later. She explained that she was doing the best she could but that I might have to take some substitutions.
|On Apr 21, 2008, NJJ_in_NOLA Chalmette, LA wrote:
On Friday, April 18, I called the number listed on Laurel's website, and Laurel herself answered. I said I would like to place an order, and she said she needed to call me back because her computers were being serviced. I received no return call from her, so I called later in the day. There was no answer, and the call rolled over to voicemail. Unfortunately, the voice mailbox was full and I could not even leave a message. Today (Monday, April 21), I tried calling again, and again got Laurel's voicemail, which was again full.
On Apr 21, 2008, Laurel's Heirloom Tomato Plants responded with:
On Apr 22, 2008 11:12 AM, Laurel's Heirloom Tomato Plants added:
Hi there! Yes our lines get really busy this time of year and we get about 15 orders per 10 minute period. So sorry I did not get back to you yet. We are taking orders constantly so if you are patient we'll be sure to take good care of you. We offer consultations to each customer and do not rush people along so you may not get an instant response--each customer is precious to us. Many companies just blast throught the ordering process--we don't ; we take our time to be sure everyone is well looked after the old fashioned way.
|On Jan 3, 2006, scottfsmith Baltimore, MD wrote:
When I ordered three tomatoes in early 2005 she said she could provide them all. The tomatoes did not show up and I had several email exchanges over an extended period before I finally got the plants (had wrong ship date on my order .. running behind on orders .. problem with some employee, order lost ..) . When the tomatoes finally showed up they were over a month late and were three varieties completely different from the ones I ordered. I never received any email about a substitution, which I would not have wanted. To her credit she did completely refund my money when I complained.