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|On Apr 16, 2016, turnbowjmt Hayti, MO wrote:
I ordered some tomato plants from Laurel in January I believe. My wife and I are going on vacation April 30. According to Laurel's delivery schedule, I should receive the tomato plants and plant them by May 2. I emailed her today to say that my wife and are leaving on a vacation on April 30. I asked her to deliver the plants by April 30 which is a Saturday. She would not guarantee that the plants would be delivered before April 30. May 2 is on on a Monday. She wanted $9.50 to expedite the delivery of the plants which are expensive without a delivery charge. She would not do so. I canceled my order with her. You should consider canceling your order with her as well. She is not business friendly. I'm not sure how I could plant the tomato plants by May 2 which is a Monday if I did not receive them before May 30 which is a Friday. Perhaps Laurel can explain how it was possible for me to do so.
On Apr 16, 2016, Laurel's Heirloom Tomato Plants responded with:
"On Apr 16, 2016 8:57 PM, Laurel\'s Heirloom Tomato Plants responded with:
|On Apr 14, 2016, smudge2 Pasadena, CA wrote:
Early this week I placed an order directly with Laurel for a number of tomato plants. Rather than having them shipped to me I decided this time to go to her place of business to pick the plants up myself. She and I settled on Friday of this week for me to pick the plants up. I cancelled some other things I was scheduled to do on Friday so I could pick up the plants. I called today (Thursday, the day before I was to pick up the plants) to confirm the order would be ready. Not only would the order NOT be ready, but she had decided to substitute several (more than three) varieties I had no intention of getting for the ones I had ordered. Had I not called some plants would not be ready at all, others would be substituted for plants that were, in my book, much less desirable varieties, and to top it off, Laurel found my frustration to be upsetting to her. All of this could have been avoided if three days ago, when I ordered the plants directly with Laurel and she checked with her growers while I waited on the phone to make certain the plants were available, she had been honest with me. I have cancelled my order and urge others who are doing business with her company to make certain you are getting what you are paying for. She did agree to cancel the order.
On Apr 14, 2016, Laurel's Heirloom Tomato Plants responded with:
"On Apr 14, 2016 6:05 PM, Laurel\'s Heirloom Tomato Plants responded with:
Mr. Moers has purchased and picked up plants from us for several years -- a total of 45 plants. We have never shipped to him. He chose Friday to come by. Today he called to confirm his pick-up of 13 plants for Friday. I told him the majority of order, 11 of them, would be ready but unfortunately his 2 Pink Brandywine were too small and offered a rare and lovely alternate, Todd County Amish or another big pink of his choice -- certainly not a lesser variety.
|On May 7, 2013, jerry_lavoie Crawfordsville, IN wrote:
I am UTTERLY DISAPPONTED with the plants I received this year from Laurel. Last year more than half of the plants I got died very soon after planting because they had arrived so stressed. I blamed our Mississippi Hot Sun and did not bother Laurel with it. So this year I had the plants arrive sooner, so they would not be received in the 100+ degree heat. I was not home the day the plants arrived (Saturday), so when I got home on Monday night and the poor plants were all nearly dead... it was not hot out at all... in fact it was cool and had been cloudy and rainy for two days prior to my opening the box. The PLANTS ALL DIED now, a week later. Laurel maintains that this is all my fault, and will not even offer a discount or anything to help ease my pain. I WAY OVERPAID for these plants to begin with, but I was intrigued with the heirloom varieties.... not worth it if what is received is a box of death.
On May 7, 2013, Laurel's Heirloom Tomato Plants responded with:
"On May 7, 2013 4:56 PM, Laurel's Heirloom Tomato Plants responded with:
|On May 22, 2012, Kokkokitty Brookside, CO wrote:
Shipping was quoted as estimated at $10.80. Actual shipping $23.96. Since that is more than double the quote I think I should have been notifed of the increase.
On May 22, 2012, Laurel's Heirloom Tomato Plants responded with:
"On Mar 1, 2013 11:58 AM, Laurel's Heirloom Tomato Plants responded with:
With each order confirmation this phrase is included in 2 separate 'very easy to see' areas:
|On Apr 11, 2011, GenevaMorgan Los Angeles, CA wrote:
Posted on April 6, 2011, updated April 11, 2011
On April 11th, 2011, GenevaMorgan added the following:
Gentle Readers and Garden Folk,
It is unfortunate that Laurel the Rude Tomato Lady feels the need to lie.
I guess rude is what rude does. Notice that she did not rebut the issues. Just a weak red herring salvo... not even the truth.
In fact she did not ask me to leave. Her beleaguered helper gave me my plants sans the fertilizer that was ordered 4 months before. And I left on my own accord because my order had been (partially) filled.
Here are the facts: Laurel is unpleasant and overworked and this is why she has such slipshod service. But a new day is dawning, because now she is not the only game in town.
Laurel, website is lovely and your product is strong and healthy. As I said to you, I love your tomatoes.
The universe does not like ugly and the truth will set you free.
PS, as promised, here is another Los Angeles southland source of heirloom tomato starts:
Sunset Boulevard Nursery Inc
4368 W Sunset Blvd
Los Angeles, CA 90029
Neighborhood: Silver Lake
They have lots of 4" heirloom tomato starts, strong and healthy. Knowledgeable staff and a full service garden center. In the last few years Sunset Nursery have brought in more heirloom veggies including the tomatoes. Check them out!
On Apr 11, 2011, Laurel's Heirloom Tomato Plants responded with:
"On Apr 11, 2011 1:58 PM, Laurel's Heirloom Tomato Plants responded with:
This encounter with Ms. Morgan was very bizarre and disturbing.
|On Jan 16, 2009, zone3isabummer Duluth, MN wrote:
Laurel's site came up today when I did a google search. I see that she still refers to early ordering to reserve shipping window and varieties. My experience leads me to believe that my early order was meaningless in reserving my varieties. About three years ago I ordered between Christmas and New Years for a late, Northern Minnesota shipping date.
On Jan 16, 2009, Laurel's Heirloom Tomato Plants responded with:
On Jan 16, 2009 6:25 PM, Laurel's Heirloom Tomato Plants added:
Yes, 2006 was a tough year.
|On Aug 20, 2008, Warthogg Oklahoma City, OK wrote:
Bought about 40 (the majority) of my plants this year from Laurel and have had - BY FAR - my best tomato crop !!
On May 11th, 2009, Warthogg changed the rating from positive to negative and added the following:
Laurel has really good plants.
Laurel packs her good plants really well.
So what's the problem ?? Dealing with an insulting and rude Laurel and never knowing what plants you may receive.
On Aug 20, 2008, Laurel's Heirloom Tomato Plants responded with:
"On Feb 5, 2010 11:47 AM, Laurel's Heirloom Tomato Plants responded with:
This situation got weird, uncomfortable -- It was best that I not continue serving this customer.
|On Jul 2, 2008, lizslubee Newburyport, MA wrote:
This is the second time I have ordered tomatoes from Laurel. The first time was a generally satisfactory experience though 1 of 4 plants wasn't available and the plants did not ship until the 10th day of the 10 day shipping window.
On Jul 2, 2008, Laurel's Heirloom Tomato Plants responded with:
On Jul 2, 2008 4:42 PM, Laurel's Heirloom Tomato Plants added:
|On Jun 6, 2008, retirednana Tacoma, WA wrote:
I too have not had any response from Laurel. In previous years I had no trouble getting my plants so I had no need to email her. This year I still have not received my plants and I have emailed her twice with no response. It's disappointing to say the least.
On Jun 6, 2008, Laurel's Heirloom Tomato Plants responded with:
"On Feb 7, 2010 9:52 PM, Laurel's Heirloom Tomato Plants responded with:
As I recall, we had some difficulty contacting this customer regarding payment for her order. For a second year in a row, she did not want to make payment until the plants were at her door, COD.
|On Mar 22, 2008, beelercrown Tijeras, NM wrote:
After my initial purchase of tomato plants from Laurel, I have had difficulty communicating with her company. I have sent several emails in the past 6 months and have received no response. Not one! I believe that her company is quite busy, especially seasonally, but if she makes it impossible to communicate, I can no longer be a customer. I wonder if they are no longer shipping tomato plants by mail order?
On Mar 22, 2008, Laurel's Heirloom Tomato Plants responded with:
On Apr 22, 2008 11:31 AM, Laurel's Heirloom Tomato Plants added:
Well, you bet we're shipping and very busy! 12 months out of the year and sending thousands of plants.