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On Apr 8, 2009, blueskyfd11 Harrison Valley, PA (Zone 5a) wrote:
I have sent a couple of e-mails to them and recieved answers within an hour. They answer my questions fully and they are very curtious. My order was placed I believe in Oct. of 2008 and I sent an e-mail first week of April 2009 asking when my shipment will arrive. They answered me right away stating that they will send a comformation e-mail 2 weeks before shipping. But with what I am reading, probably the best thing will be to wait and see what condition and when I recieve it before I order anything more. Still believe they are a good group of people with very good intentions. Time will tell.
On Jan 10, 2009, gardenguru12 Sonora, CA (Zone 7a) wrote:
Well, well, well. I have to say that I'm on the fence about all I've read in this forum. On Dec. 21, I placed an order with this company for a large number of trees and plants. Approximately 2 weeks ago, I sent an email requesting a more "approximate" ship date than the one the company provided after payment had cleared, which stated:
"Any trees or shrubs ordered will be sent in Fall 2008 after they have gone
dormant
following a hard freeze. We will keep you informed about when that will
most likely
happen. All perennials will be shipped when your order is processed."
I have yet to receive a response! Kind of nervous since when I placed my order, Fall 2008 had already past!?
On Nov 21, 2007, MiniPonyFarmer Gilmer, TX (Zone 8b) wrote:
Shipping was costly considering quality of packaging and condition of shipped items. Quality of product was questionable. Some plants lived, some died. The appeal of the company is its guise of helping disabled workers and rescuing plants from landfills. I doubt I will buy from them again.
On Oct 22, 2007, tkwoodard Travelers Rest, SC wrote:
I understand the concept behind this company, so was willing to grant a little with regard to customer service, but have been disappointed in even my low expectations. My order arrived when they wanted, which was OK with me until they all died within 48 hours. I sent an email to the company and received a prompt reply that I would receive a replacement order. After waiting another 2 weeks, I emailed again and asked when my order might arrive, and received a reply that they would refund my money -- no explanations or anything. Even a non-profit retail has to provide a decent product and customer service. It sounds like it might be a good idea that may be lacking in the implementation.
By they way, I did at least receive my refund.
On Jul 11, 2006, jillofall Colorado Springs, CO (Zone 5a) wrote:
I guess I didn't expect much for free, and I wasn't disappointed. I ordered 2 arbotvitae Green Giant. The company decided when it was the best time to plant them, and I would have liked them sooner, especially since they were so small and bare root, and needed to be planted in a pot anyway. They recommend they grow in a pot for 2 years. I didn't have the patience and ended up ordering a larger one from Sooner Plant Farm. Before I got the arborvitae, I received a red lily in the mail with no explanation. I don't know if I got someone elses order or if this was a bonus.
On Jun 9, 2006, cvachani Merion Station, PA wrote:
This is by no means free. 5.95 for S&H, I should have stuck with the outlet near my house. Despite ordering in February, now in June I still have not received my complete order and what I have received has been not good. One perrenial may come back next year, but it won't do much this year and the rest (ice plant & red twig dogwood) still appears dead despite 2 weeks of attention from me.
They should be far more clear about the length of time it takes to get the plants - I received items from other catologues months before their stuff - and should actually provide a quality product. I have sent several emails with no response from them - they get an F for customer service. DON"T ORDER - even if it is tempting.
On June 13th, 2006, cvachani changed the rating from negative to neutral and added the following:
I got a very satisfying reply from the organization after this posting. It is dissappointing that it took multiple emails to get a response, but I was assured that they are changing the way they deal with emails and customer service so this should not happen to others. I hope that is true because the idea of the organization is a good one. They also will be changing the way they ship orders, so this may help in the quality of shipments when they arrive.
On Apr 3, 2005, Pixydish Lakewood, WA (Zone 8a) wrote:
Ordered Redbud trees and they arrived alive, but packed in just a plastic bag with my address stuck to it. The trees were very small, not branched at all, but they will grow. I won't order trees from them again, but see my next post about the other order.
On April 3rd, 2005, Pixydish added the following:
Guess the site won't let me post again, so I won't change my rating. The Rose of Sharon I ordered were fine. Good root systems and well branched. I would give them a positive rating on the Rose of Sharon and would likely order perennials from them again. I just want my trees to be larger than what I got.
On Mar 26, 2005, snipper erie, PA (Zone 5a) wrote:
I placed my order in early Feb. and received it on March 22nd., too early to plant in Zone5a. The Nanking Cherry trees are 12 inch bareroot whips, the Blackberry lilys, Giant Columbines,and Lady Ferns are small bareroot plants packed in dry wood chips and look very dried out even for bareroot plants. The Honeysuckle plants are the best looking with a mass of healthly looking roots and good branching. If I can keep them alive for a few weeks untill I can plant them, time will tell if I made a good purchase. I doubt if I will order from this company again.
