They allowed me to choose to receive my plants 3 weeks before normal shipping time for the Spring...which I appreciated...even though I gave up their guarantee.
The cost is a little high BUT I will be honest and say that I have never seen a shipment of plants come in such good shape through the mail ever. (I buy a lot through the mail) They pack the plants incredibly well. It is shocking to open the box and see each plant getting it's own slot. Just incredible packing is all that I can say. It was a good experience purchasing from them and I would do so again.
On Feb 14, 2010, kkirschbaum Yonkers, NY (Zone 6b) wrote:
Posted on June 5, 2007, updated February 13, 2010
This is a great company from which to order plants. The website is convenient and easy to use, and I love the fact that it stores a history of my past orders. The prices seem fair, and the plants I have received have all been much larger (like 2-3 times) than plants from other major mailorder nurseries I've used. I can't say what customer service is like, since I have not had a complaint to lodge or a problem to resolve, but if I am interested in a plant from another nursery I do find it useful to check if it's available through Garden Crossings. I just wish they had more unusual or rare plants as well.
On February 14th, 2010, kkirschbaum added the following:
Since placing my original comment, I moved to a suburban location north of NYC where my goal has been to get rid of a large lawn. In the last 18 months I have placed a few orders with Garden Crossings for perennials, shrubs, and even annuals, and I have absolutely no complaint. As before, their plants are much larger than I expect -- in fact, last fall I bought Penstemon 'Mystica' and received plants that were basically in gallon planters requiring me to dig out a lot more clay soil than I was expecting to do during the autumn rush. Earlier in the summer I purchased a dozen Nemesia 'Opal Innocence' (absolutely the most delightful think to ever spill out of a container) expecting the usual plugs you get for annuals. Instead, I received sometihng akin to quart pots (in other words plants far larger than the space I had originally allotted them). In terms of customer service, I've never had a complaint, but the one experience I had was with my fall 2009 order which I placed a day after they stopped taking orders for the fall. I emailed to see if they could still ship me my stuff (since I really did want to get these particular plants into the ground in fall so they'd be hearty by spring) and Heidi personally answered to say that they would do it. I honestly don't recall if there were any caveats about their guarantee because frankly it would never occur to me to lodge a complaint about plant failures if I was planting in early November - I'm a consenting adult, and it was my decision to forge ahead with new plants at that borderline time of year. I didn't order anything that wasn't bone hardy for my zone, and though everyting is under a foot of snow now, until last week all the plants I got from them seemed to be ok - Penstemon 'Mystica' in fact stayed evergreen. In any case, I am very satisfied with this nursery. They may not have some of the more unusual or heirloom things to be found at some other nurseries as they tend to focus on plants from the big wholesalers, but if I am going to order a selection released by Proven Winners or Color Choise or one of the others, then I certainly feel secure that the specimen coming from Garden Crossings will be bigger and better established than what I find elsewhere - even at my local nursery.
WOW--my first experience with Garden Crossings and I must say outstanding!!!!! I took a leap of faith and placed a large order online ($265, which included free shipping) in mid August. My order consisted of ornamental grasses, Buddleias and some Russian Sage. The plants arrived in 3 days. They were all full-sized, healthy plants and were packed perfectly with no damage at all! They Buddleias were in full bloom!!! Amazing!! I took the chance to plant here in NC during the sweltering heat of August....with great results. The largest of the Buddleia (2 gal.) seemed to be droopy for a few days after planting. I emailed customer service (on a Sat. evening) and received a response within minutes from Heidi!!! She told me since the plant was large, that it is going through a bit of transplant shock and to water it everyday. Well, I watered it and babied it a bit (I even put a beach umbrella over it during the hottest midday sun!). It took about 2 weeks and then the plant adjusted and is a healthy blooming machine!!! The Russian Sage has been blooming like crazy as well as the other buddleias!!! I will be placing many orders with them!!! I highly recommend Garden Crossings as an outstanding mail order source!!!!
I'm so thrilled with the 2 plants I just received from Garden Crossings! After being stung numerous times from some other online vendors, what I got is unbelievably wonderful. They are BIG. They are so healthy it's like I just picked them up myself from their greenhouse. Reasonable prices and reasonable shipping, too! No tiny babies! No plugs! Just fabulous! Amazing number of plants and really helpful growing advice. I placed my order last Sunday and received today (Wednesday). They are in Michigan - I'm in western NC. I'll be busy digging up the rest of my yard so I can order more, lol, and will be their customer forever.
On Sep 15, 2009, reeve1 Plano, TX (Zone 8b) wrote:
I placed an order on their web site last week and it was partially filled today.
After part of the order was already shipped, I was then notified that the Echinacea 'Meringue' (the primary reason I was placing the order) was not going to be included in the shipment that would be arriving soon. I was asked by Heidi if I wanted a replacement on the Echinacea, but no other option.
With their checkout system, it keeps track (in real time) of what plants are available on their website and how many, so that they don't oversell something that they don't have, which is a great feature. But, when I purchase something and pay for it, it should then be available at ship time, if someone is watching things properly and not relying only on the machines to do this. If it's not available at shipping time, then someone is not prescreening orders and keeping an eye on plants prior to ship day, until they actually go to pull the plants and find that what they had been watering and caring to for the past 6 weeks is not good enough to ship. Not good. But, even still, if a plant is not up to par at ship time, inform the customer and give them the option to continue with the order (or not) before parts of the order start shipping out to me from the nursery. I could then decide whether to go ahead and accept the rest of the order or cancel it, and whether to replace the Echinacea and include something else to arrive with the rest of my order and in the same shipment, (ie, I get all my plants together at one time).
It upset me that Garden Crossings took my money at order time, and then took any options away from me when only part of the order could be filled. They went ahead and shipped a partial order before letting me know that the order I placed would not be complete. Further, when I explained this to Heidi, she told me why the plants were not available (they were too long and lanky and did not have a good root system), but she never offered me anything else besides an explanation?? No refund on the order, no willingness to take the order back, no free replacements, just "This is what we did and this is the way it's going to be"!!! Not right!!
Even a company like Michigan Bulb contacts me when I'm ordering a Buy 3 Get 3 free and part of the order is not available, and I'm not paying them $10 to $18 per plant like I am with Garden Crossings. With plants this pricey, I would have expected the customer service to be a little better.
Since they offered no other solution or option for me after the fact, or a willingness to please the customer, I certainly would not recommend this company and I give them a negative rating. I haven't even seen the plants yet, and I don't care. Whenever prices are this high and customer service is lacking this badly, a disservice is being done. There are much friendlier people and you can do much better for MUCH cheaper at SEVERAL other online nursery's.
One of my favorites is Santa Rosa Gardens, Give them a try. The people are friendly, their plants are Huge, Healthy and they are packaged to perfection. And if the customer feels something is not right, they will bend over backwards to make sure you are happy. A truly wonderful experience all around!
Now that's customer service! Take note you others.
On September 15th, 2009, reeve1 changed the rating from negative to neutral and added the following:
Rod did contact me and showed interest to resolve this matter. I wanted to also be clear that my comment about Heidi saying "This is the way it's going to be" was based on the situation as she presented it to me and not from anything she said verbally. She just wasn't offering me any other options but to take the partial order that was already shipped and either replace what now couldn't be provided or remove it from the order. But, I didn't want any of it now that the most important part (to me) could no longer be provided. I'm communicating with Rod on this now and I'm sure we will come to a reasonable agreement. Changing to Neutral based on his willingness to resolve this... after the fact.
On Jul 31, 2009, vossner Richmond, TX (Zone 9a) wrote:
What a wonderful mail order nursery this is! I, too, was concerned about above average prices, but when my plants arrived, I realized the money was well spent. And the packaging is the best. I will buy from this company again.
On Jul 10, 2009, kbaumle Northwest, OH (Zone 5b) wrote:
I've not ordered from Garden Crossings, but my mom and I visited their beautiful retail center a couple of weeks ago and I will not hesitate in ordering from them in the future. I saw the plants they had for sale to the public as well as those being packaged to be mailed out and without a doubt, they are some of the healthiest plants I've ever seen anywhere.
I went in there not intending to buy much, if anything, since I'd pretty much already filled my garden for the year, but left there with two trays of things and a large herbaceous peony. Mom was in the same position I was, yet she too left there with her fair share of plants. We got a wonderful tour of the place by Rod and it was fun talking plants with him.
This is a first class operation and their position on the Garden Watchdog Top 30 is well-deserved. It really doesn't get any better than this. It's clear that they are committed to providing quality plants as well as great customer service.
Over the past few months, I placed a number of orders with another mail order plant supplier (rated #1 on this site) and was extremely disappointed with the size, vigor, and overall quality of the plants. This experience made me extremely leary of doing any more business with mail order suppliers. However, I am in the process of redoing the landscaping on 3 acres of my property, and with so many new plants to purchase, I can't help but be drawn to good prices that help keep the overall cost of the project within reason and to plant variety not available locally. So I thought I would give it another shot and ordered a few plants from Garden Crossings as a test to see if they might met my expectations and become my new plant supplier. My plants arrived yesterday, and with a little bit of trepidation, I opened the box to see what surprises awaited me. The difference in my two shopping experiences is night and day. The packaging was excellent (no irritating styrofoam peanuts) and the plants (which were sale plants) were beautiful - healthy, vibrant, covered with blooms, and all set to be immediate stars in their new beds. This company deserves to be at the head of the line in Dave's ratings. You can tell that they take real pride in growing and supplying outstanding plants. If I could give them a SUPER POSITIVE rating, I would. They definitely have earned my future business and I would highly recommend them to all of you. GREAT JOB GARDEN CROSSINGS!!!!
Garden Crossings is a top notch company. I order from them every spring and their plants are always packaged well and the plants come in good shape. I have ordered several shrubs and a few perennials and all are growing and doing well. They offer a lot of the new varieties at a resonable price. This company defintely deserves its spot as one of the Top Watchdog Companies!
I ordered a tree peony and admit I was a bit skeptical about purchasing a shrub in a 5 1/2" pot by mail order. I was afraid it would be small and wilted. But I have not been able to find this plant locally and the positive feedback on this website convinced me to try it. I must say I am impressed with the size of the plant's leaves and the root system. It is fresh and green, the leaves were just a bit bent from being in the package. I would second what others have said about the quality of Garden Crossings packaging--it is first rate and was certainly put to the test here. Despite my instructions to leave the package by the side door if no one was home, our Fed Ex delivery person threw the package over the back fence and it took 2 days for me to notice it was out there. The plant was still perfectly ok and the dirt did not spill out of the pot.
I ordered 4 rebecca clematis form garden crossings this spring, all arrived in pristine condition with the vines staked and over a foot tall with flowers on them in the box. I bought a jackmannii from my local nursery a few years ago and these were about the same size With all the rain and wet soil we've had this spring, the vines have been growing like gangbusters and they perpetually flower as advertised, I was very happy with the service and plants, would highly recommend garden crossings.
On Jun 1, 2009, avidgardener8 Larchmont, NY wrote:
I ordered one Clematis lanuginosa Candida which was shipped to me in late April in a timely fashion. I have grown this variety of clematis successfully for over 25 years.
The plant was disappointing. It was immature and not a two year old plant as represented on the web site. The vine was short (about 6 -8 inches ), very fragile, and poorly staked. Some soil was scattered in the package probably because the shipper did not keep it upright. In addition, the root system was poorly developed.
I did not contact Garden Crossings because the the plant was alive when I received it and the time period to contact them expired quickly.
On May 28, 2009, grrrlgeek Grayslake, IL (Zone 5a) wrote:
Received 2 great plants, a Josephine clematis and Bill Brincka hosta. Plants were packed wonderfully. Best looking clematis of it's size I've seen. At first I thought the prices were a little high, but seeing the size of the plants, and how much I would pay locally for the same size, they are not bad. Plus they had the clematis I really wanted in stock.
OMG! The coneflowers were awesome! Big, healthy and the packing was awesome. 3 out of 6 coneflowers already had blooms and new buds. My very first order and I was very impressed. This is a company I will definitely order from again and again. The old saying you get what you pay for is right on! Thank you for a wonderful first time experience.
On May 14, 2009, walshee Addison, TX (Zone 8a) wrote:
My current plant order arrived in perfect condition with all of the plants being large and healthy. However, when 3 of the plants began to bloom it was obvious that they had shipped the wrong color. They shipped replacements right away.
Note: I could do without the Bible verses on the correspondence. As my beliefs are different, I find these unsolicited religious snippets to be quite presumptuous and a bit offensive.
On May 2, 2009, patterson0421 Springfield, PA wrote:
I ordered 6 Euonymus fortunei 'Interbowli' Blondy. I already have 5, and needed to ad, and was thrilled to see that this top company offered what I needed! They arrived thriving and well-packaged, with sticks in the soil equal to the height of the box to prevent the plants from being bounced too much! Very impressed! Their website is not only visually appealing, but already easy to use and informative. I liked how you could pick the ship week as it made it clear when the plants should arrive. I have since received a catalogue and coupon and already used them! I expect order #2 sometime next week! I can't wait to do business again in the future as I continue to add to my garden!
I ordered three plants & was pleased to see that the box & markings were A-1. . .even more pleased when upon opening, the condition & quality of the plants were exceptional. . .I have ordered from half-dozen companies before but have never received plants such as these. . .thanks for taking care of the customer. . .
On Apr 29, 2009, ge1836 Pittsford, NY (Zone 6a) wrote:
I just have to crow about Garden Crossings.
What great plants.
Sure they cost a bit more but the plants are bigger, they have a better chance with my gardening skills.
They come in big boxes all individually wrapped in their own sleeve. One of the Oriental Poppies had a bud on it.
I will definatly order next year.
I also like the way you can add on to an order as the winter goes along. The charge doesnt go thru until they ship another great feature
Theyre just great.
On Apr 29, 2009, carpincho70 Hot Springs National Park, AR wrote:
Very impressed!!! Impeccable packaging and huge plants!!!!! They back ordered a rosemary and I'm confident it'll be just as good. My only complaint is that they describe their viola Black Magic which is gorgeous as far as colour goes, as being fragrant and big disappointment....it's not!!!!! One of the reasons I bought her was for its supposedly being fragrant. Oh, well, nothing is perfect!!!!
On Apr 27, 2009, edhjennifer El Dorado Hills, CA (Zone 8a) wrote:
I ordered the incrediball hydrangea and received the plant at the appropriate time. I was very disappointed when I opened the box and realized this plant was tiny. The very few leaves it had were wilted and falling off the plant. I contacted the company and was told to go ahead and plant it, wait 2 weeks and let them know if it was still in bad shape. Well...2 weeks later and the plant is dead. I'm disappointed because I really wanted this plant and was also upset because the plant was so small and in bad shape when I received it. All of the other 11 hydrangeas that I bought from local nurseries, at half the price of the incrediball hydrangea, are doing very well.
The good thing about this experience is that their customer service was great about responding to my emails and said they would refund the amount of the plant.
On Apr 25, 2009, BlissfulGarden Baton Rouge, LA (Zone 8b) wrote:
Over the past few weeks, I have received mail order clematis from five different vendors. They varied in size and price quite a bit, but I'm happy to say that all the plants are thriving and happy... from every vendor. Garden Crossings offered a good selection with fair prices. Their plants appear to be cultivars they purchased from other growers and then grew out to larger size in their own containers. I say this because my clematis plants were in identical quart-size containers, but had ID tags from various growers. The roots and foliage were full and healthy... quite impressive. But, most impressive was the packaging and shipping. OUTSTANDING! They put each large clematis plant in a separate box, and then paired two smaller boxes inside larger boxes for shipping. The pots were held secure in place so that the plants were completely protected with double cardboard all the way here. The box could be turned in any direction without the plant moving or the dirt displacing. I truly appreciate the care Garden Crossings took to ensure that the plants arrived at my home in the same condition in which they left the nursery. I will happily be a repeat customer in the future. A++++ vendor! =)
I ordered from Garden Crossings after a very bad experience with a different online nursery, and I was thrilled. My plants arrived in beautiful condition-- they're healthy and they're potted as advertised (not bare root). I could save money ordering from a different company, but I'm not willing to take that chance. I just placed another order with Garden Crossings and can't wait to receive it!
My first experience with Garden Crossings. I ordered a scabiosa that arrived in good condition despite being stuck in a Fed Ex facility over the weekend. It arrived a total of 5 days after shipping and it still looked pretty good: it was also a really large full plant that barely fit in the box. It was packed well.
Overall I am happy with the plant quality, and also that it came in the 5.5 inch pot.
On Sep 28, 2008, tggfisk Garner, NC (Zone 7b) wrote:
Just received my first order from Garden Crossings. I ordered 4 plants from their end of the season sale and imagine my surprise when a huge 2ft tall box arrived! Yep, the plants were that big and packed so that neither soil nor plants were disturbed during shipping. A very big thumbs up for GC! My first order, but it won't be my last!
On Sep 28, 2008, mrsninavilla Albuquerque, NM wrote:
I received my order today. This is my second order from Garden Crossings this summer and I am a very happy customer. The plants were shipped quickly and were received in excellent condition. I will order again and recommend this company to others.
Wonderful company! Gorgeous, huge, healthy plants!!! Shipped lightening fast! I am just so pleased to have found this company! A serious garden company with quality merchandise. How refreshing! I ordered a Phygelius, a Filipendula and an Echinacea. Top-notch! I can honestly say, I have never received such large plants from a mail order company before. BRAVO! Garden Crossings!
On May 3rd, 2009, sandnsea2 added the following:
The most vigorous, healthy and huge Clematis I have received via mail order. A pleasure for sure. Fantastic company!
I won't buy again from them.
first off they said I'd have my order
in a week ,well a month later and
no order,then when I do get it I get
a stick with roots..
I have waited all summer to post this
to see if my plant did any thing,No
not a thing,We shall see what next year brings.
On Aug 16, 2008, dpl9222 Dexter, MO (Zone 6b) wrote:
I just received my first plants from Garden Crossings. I ordered daylilies. When I opened the box I was surprised to see the green foliage filling the box all the way to the top. They were in very large pots, expertly packed and properly labled. I am very satisfied with my first order from this company and happy to give a positive review.
On Aug 1, 2008, whitehen Salem, MA (Zone 6a) wrote:
WOW!!! After seeing so many poitive experiences and visiting there great web site, I gave an order for eight heucheras on Sunday. That following Wed. I had eight huge plants delivered in perfect condition. There prices are excellent, similar to nurserys in the area, and the selection of plants is outstanding. Great job Garden Crossings, I"ll be back as a loyal customer after this great experience.
On Jul 28, 2008, El_Bandito Wheat Ridge, CO wrote:
I ordered two Roguchi clematis and they shipped super fast and arrived on time. And despite the fedex guy obviously not understanding what "Live plants this side up" means AND tossing the box on its side on my patio, they arrived in excellent condition. Luckily they were packed very well. I'm impressed by how big and healthy they are. Thanks Garden Crossings!