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Comments regarding 1888Orchids.com

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  Feedback History and Summary  
1 positive
6 neutrals
38 negatives

Comments:

RatingAuthorContent
Negative skumpered
(1 review)
On Mar 19, 2012, skumpered Reno, NV wrote:

I ordered a Zygopetalum orchid for my girlfriend for Valentines Day. The price of the orchid was $89.95 + $9.95 for 2-day shipping. The order arrived on time as expected, since it was ordered 6 days prior. However, she didn't get a Zygopetalum orchid. She received something completely different, a Dendrobium Berry Oda orchid priced $30 cheaper. I was never notified that a different product was going to be shipped, and I was still charged for the more expensive of the two. I called customer service and spoke with Steve. I let him know what had happened and that I was not very happy about it. He was very cordial and seemed to understand. He agreed to refund me the $30 difference in price. A week or so went by and I had yet not received any refund. I contacted customer support and spoke with Steve again. He again promised me a $30 refund. Another 4 days went by and still no refund. I called and spoke with Steve for a third time and let him know again how unhappy I was with the customer service, and how I felt his company supported unethical business practices. He again agreed to send me the $30 refund. Steve called me back 10 minutes after this conversation. He completely admitted to the problem being on their side. He told me that he decided he was going to give me a full refund because he truly felt sorry and he valued me as a customer. I thought this was a noble idea, and I was happy with his decision and how he handled the situation. Within a couple days, I received a check in the mail for the $30 refund that I had initially asked for. I have not yet received the full refund that was promised in our final conversation. It's been 2 or 3 weeks since I last spoke with Steve and I'm confident that I will not be receiving that full refund. I'm ok with that, but I will NEVER be using this company again and I urge others to do the same. Why would anyone want to do business with a company that will send you the wrong item without notifying you, charge you more than you should be charged, and make you call them 3 times before they send you a partial refund? Seems like a pretty unethical way to do business if you ask me.

Negative customerreview
(1 review)
On Mar 10, 2011, customerreview Riverview, FL wrote:

Order was placed on a Sunday with extra Priority Shipping costs and Next Day Delivery Guarantee. On Monday evening, we called asking about our order. We were told they do not ship on Sundays and that we should receive our order on Tuesday. We did not. Called Tuesday evening asking for a refund. Received and email from Steve (the owner) saying that the order being late was our "opinion" and he insisted on sending us the tracking information. On Wednesday afternoon, we still had not received the order. We called insisting on a refund, which he promised we would receive on Wednesday once the order was refused (which it was later that afternoon). We called to let him know of the refusal and to confirm the refund. Thursday came with no refund. Friday came with no refund. Even allowing for his bank and our bank to take time transferring funds, this was ridiculous. Called him Saturday evening about the refund, which he initiated 10 minutes after my call.
I have never in my life been so insulted by a vendor. Steve questioned my relationship with my fiance saying there must be a problem between us as the reason we did not want his undelivered orchid. He lied to us repeatedly about when the order was sent, when he would initiate a refund, and when he actually submitted the information for a refund. This does not include his attitude and his refusal to believe there are any problems on his end. I was shocked and appalled and will never have anything to do with Steve's website or business save for leaving honest reviews and a lengthy letter to the Better Business Bureau.


On Mar 10, 2011, 1888Orchids.com responded with:

"On Mar 11, 2011 9:34 AM, 1888Orchids.com responded with:

Thank you for this post. Can you provide me with an order number so i can have this resolved for you today? I am sorry for any trouble, but I am sure I can have this resolved today for you...
Sincerely,
Aida Pastrana"


Negative njp16
(1 review)
On Jan 22, 2011, njp16 Cambridge, MA wrote:

1888Orchids has the worst customer service imaginable. I ordered flowers to be sent and they showed up a week after the delivery date. I was assured that they'd reimburse my delivery fee - never happened. To make matters worse, the orchids I ordered were not the orchids the recipient received. I tried to resolve the issue over the phone and via email but simply gave up. I use many different online floral delivery services and 1888Orchids is one to avoid. Never again.

Negative starbuckslas
(1 review)
On Jan 15, 2011, starbuckslas Salem, MA wrote:

HORRIBLE.. TERRIBLE.. NO GOOD

I ordered a orchid for my sister on Dec 27th and paid for 2nd day air. After waiting 2 weeks I called and was told Oh sorry we'll ship it out next day air she'll have it tomorrow. Well the next day SHOCKING still no flower. I call them back and they tell me. "We're having a problem with fed ex and our accounts, we'll issue you a credit and you'll have it within 24 hours". That was 72 hours ago and still no credit. NEVER EVER DO BUSINESS WITH 1-888-Orchids.com

Negative JesseBikman
(1 review)
On Aug 8, 2010, JesseBikman Charlotte, NC wrote:

I received a different plant from the one I ordered. I only knew this when I was trying to figure out how to take care of it, and I compared pictures. I found that none of the pictures that I had seen of Vuylstekeara orchids matches up with what my plant looked like and so I emailed customer service. A few days later I got an email saying that the Vuylstekeara orchid was out of stock and that they had sent an alternate plant. I replied asking what kind of plant was sent instead, so that I could look up how to take care of it...no response.

Negative mwfulwider
(1 review)
On May 14, 2010, mwfulwider Concord, NC wrote:

I placed an order online at 1888orchids.com on May 8 and the website said that the orchid would be delivered to my mother in law in FL by May 11, 2010. I received a call from her on May 12 saying that no orchid had been delivered although my card had been charged the 49.95 on May 9, 2010! I called their 888# and got a voicemail message saying I should leave a message and a "representative" would call me back. No body ever called back! I attempted another call on May 14 and got a "full voicemail box" message. I then proceeded to email them to cancel the order as the orchid STILL has not been received and yet I have been billed! I immediately contacted my credit card company to dispute the charge! I think basically what you have here is a guy working out of his house trying to present the "image" of a much larger organization and he simply can't keep up with the demand of his website! All in all my experience has been a negative one for me AND my mother in law without her orchid for mother's day!

Negative lovesflowers12
(1 review)
On Apr 29, 2010, lovesflowers12 Mechanicsville, VA wrote:

I placed an order for an orchid and paid for next day shipping. I called the next day to find out where the orchid was...
888orchidsasks me like I was an idiot, "how could we get an orchid somewhere is one day?"
so, I asked what "next day" meant he said, "probably two days-do you want to cancel the order/"
me:"yes"
CLICK
My credit card was charged and the orchid was shipped out 8 days later--the wrong orchid.
I called and got 'Steve' who told me it was Philip's fault and asked me to explain what happened. I explained how the employee at 888orchids was rude and not helpful and that I was charged for an orchid that their employee suggested I cancel!
Steve/Philip (b.c I believe they are the same person) told me I must put this complaint in writing and email it to 1888orchids@gmail.com, which I did.
I received an automated reply to from Aida and that she would get back to me in 24 hours.
32 hours later I called because I hadn't heard anything. The person on the other end of the line was surely Steve/Philip but pretended not to know anything about the situation. He asked me to repeat the situation...I started to realize I had been talking to the same person the WHOLE time.
He told me that he needed more time...I asked him what were we waiting for.
He told me that there was nothing he could do and that I had A flower so that's it. I told him I was going to call my credit card company.
He hung up on me.
This is the MOST bizarre dealing I have ever had with a company. I have now, googled reveiw of this company and they are ALL bad! Seriously.
PLEASE TO DO NOT ORDER FROM THIS MAN--HE IS A LIAR AND A CHEAT. ALSO, HE IS VERY EMOTIONAL AND NOT A BUSINESS MAN.

Negative mmdp
(1 review)
On Apr 23, 2010, mmdp Mullett Lake, MI wrote:

I placed an order on March 20th for a 3-orchids basket, total cost $109.95 to be delivered to my daughter, who lives in Denver, CO for her birthday on March 24th. I talked with Steve Peralta that day who confirmed that I had enough time for the orchids to arrive by March 24th. I never received a confirmation e-mail so I called again on tuesday march 23rd and spoke again with Steve Peralta who told me that the order had not been properly handled and to make up for the mistake, he would personally take care of it and would add an extra orchid to the basket, now a total of 4 white phalaenopsis and have them shipped overnight. They were never delivered on the 24th. I called Mr. Peralta, AGAIN, and he told me that the order was on its way and would be delivered by March 27th. Unbeknown to him, I ended up flying to Denver to surprise my daughter and was there when the orchids were delivered. To my surprise and dismay, the orchids (3 of them, not 4 as promised) were loosely wrapped in a large box, and the leaves and blooms were badly damaged. The blooms were lightly secured with cotton wool, not enough to protect them. By Sunday afternoon, the buds were all yellow and falling off and the blooms and the leaves looked badly bruised.
When I returned home to Michigan, on March 28, I contacted Mr. Peralta, who was not as courteous as he had been in our last conversations and asked me curtly what I wanted him to do. I thought he should have known what to do, but I asked him to again send another order, 4 orchids this time as promised previously. Again, no delivery. E-mailed Mr Peralta on April 6, asking for status on delivery and received reply from Ms. Aida Pastrana, on the same day, stating that 888orchids would be in touch with me within 24 hours. Never heard from her again. Talked with Mr. Peralta on April 12, who PROMISED me that the order would be shipped that day. As of April 23, I have not had any further communication with him, Ms. Pastrana. My daughter still has not received the replacement order.
I wish I had read all of the negative comments on this web site and also on other web sites. I would never have ordered from this company and I hope that no one has to experience the same with 888orchids. I checked out his page on Facebook and it is obvious to me, that besides being a con man and a liar, Mr. Peralta does not know much about orchids. When your orchid is done blooming, you do not "let it fall and buy a new one", as he posts to someone on his page. I have had the same orchid plants bloom over and over again.
Shame on Mr. Peralta, but then again, he does not have much of a conscience.
The following is a quote from 888orchids.com:
"1888ORCHIDS.COM strives to offer great customer service and we pride ourselves in hand selecting premium orchid plants and fresh cut orchid flowers to make sure our customers receive quality and value. We offer a Freshness Guarantee on all our orchid plants and cut orchid flowers. Our Phalaenopsis orchids are Guaranteed to Bloom for Seven Weeks!"
"

Negative Mokarausa
(1 review)
On Sep 9, 2009, Mokarausa Washington, DC wrote:

We placed a $400 order of orchids with 1888orchids.com and paid $50 for next day delievery. I kept checking my account with 1888orchids to see when the order was filled. Two days later all items were marked as shipped. I think GREAT they will be here by Friday. Friday comes and goes and no orchids. On Monday I called and was told by the owner Steve that the order did not ship out because one of the orchids was not in stock. I picked a substitue orchid that sold for the same price at great annoyance to Steve. I felt as if I was taking way to much of his time, and was told that they would ship the next day (Tuesday). On Wednesday no orchids. I called again and was told to "curb my enthusiam" they should be here in a day or two and by the way another of the orchids was on back order and they only sending a partial order. It seems that the $100 orchid that was there on Monday was no longer there. They asked that I send an email and pick another orchid.

When the ordhids arrived they were poorly packed and one of the plants was broken. I once again called and this time I was told that I was a complainer. Steve said to send an email and the broken order would be replaced and my $100 orchid would also be shipped out on 8/30/09.

Well it is now 9/9/09 and no orchids! What a suprise.

I believe that internet retailers should be closely held accountable for their services. Never mind that his orchids did not arrive in time, and some did not arrive at all, never mind the five hundred dollars spent. But the anguish caused by poor customer care, lies and deceit, cannot be measured in dollars. If you are not an orchid person, this might seem like a rant. If you are an orchid collector, you know that we must stop this company from continued engagement in promises unfulfilled. I shall not rest until Steve understands this is a passion, not an overnight internet get rich scam.

We have given up trying to resolve this dispute and have aske paypal to refund our money. At this point we have given up on getting the rest of our order.


On Sep 9, 2009, 1888Orchids.com responded with:

"On Oct 8, 2009 7:29 PM, 1888Orchids.com responded with:

Hi everyone, here's the correspondence we received on this order. We are working very hard to make our customer services better.

START:
We still have not received this order. If we do not have a response back or a confirmation number for shippment by tomorrow we we file a complaint with the credit card company. If the orddhids we ordered are not available please send other orchids of similar value. Please call with questions

----- Forwarded Message ----
From: Aida Pastrana <1888orchids@gmail.com>
To: Ms Lorraine Cyr
Sent: Friday, August 28, 2009 11:23:34 AM
Subject: Re: 1888orchids.com Order Confirmation

Ok, the sharry baby will ship on Monday 8-31 - the ones we have left are in 4" pots but they are nice plants in bloom. We will be sendingboth plants on monday. They mentioned something about the packaging of the plants. We have a system of packaging orchids in bulk using the orchid plant trays but when they include baskets it's harder for us to package correctly, maybe that is why the plant broke. I was told we sent a tall plant too and the tallest box we use is 40" tall, so I am sorry the orchid broke but we will gladly replace it.

Let me know if there is anything else I can do to help...
Aida

On Thu, Aug 27, 2009 at 8:37 PM, Ms Lorraine Cyr wrote:
> Thank you. I would like to have the replacement Sharry Baby and ship it with the Tahoma Glacier when they are available. I know that we got off on wrong foot and would like to see if we could work out the kinks so that we can both make money at this.
>
> Lorraine
>
>
>
> ----- Original Message ----
> From: Aida Pastrana <1888orchids@gmail.com>
> To: Ms Lorraine Cyr
> Sent: Thursday, August 27, 2009 12:42:43 PM
> Subject: Re: 1888orchids.com Order Confirmation
>
> Thank you for the email and so sorry for the trouble with this order. Ok I have been informed that you received an orchid with a broken stem. We will be replacing this orchid asap and sending it with the A03828 Bllra. Tahoma Glacier "I Than" [Add Accessories:Asian Ceramic Planter that you haven't received. What I can do is ship the replacement Onc. Sharry Baby along with the A03828 Bllra. Tahoma Glacier "I Than" or would you like a refund for the A03828 Bllra. Tahoma Glacier "I Than" and only send the replacement orchid? Thank you and let me know how else I can help. Aida

On Tue, Aug 25, 2009 at 2:22 PM, Ms Lorraine Cyr wrote: > Hi Steve, > > I have to say that I am very dissapointed in the service that we have > received! > > After placing and paying full price for the order (you have my money) last > week and expecting the order last week infact paying extra to have the order > shipped overnight, meaning that I expected it the next day FRIDAY. When I
called last Friday to see what time to expect the order that day I was told > that it would ship out on Friday and I should expect it on Saturday and by > the way one of the plant your ordered is not in stock. > > When did you plan to tell me this? > > So now it is Friday and you and I have talked and we agreed to a substitute > plant and the order would ship out Monday so I should have it today. BOY am > I silly to be sitting here listening to you on the phone saying it should be > there by now when you know the order has not even left your so called farm! > > You now have almost $400 and I have no flowers I am glad this was not a gift > for someone important. Then my phone calls with you today and your comments > that I should curb my enthusim the flowers will be there tomorrow and by the > way there is more flower of your order that we do not have. We had it in > the box to ship on Friday but not have it today when it was suppose to have > been
> mail yesterday. But we will ship you the 3 that we do have and send > you an email giving you credit for the one we do not have is a TOTALLY > unacceptable answer. At this point I am totally pissed off! Not only did I > pay full price for these orchids and for express over night freight you can > not take the time to talk to me to fix my order over the phone, but tell me > I will have to wait until some day when the order does show up see that I am > one flower short and then go through the process again of ordering flowers > that you do not have. WHY??? > As you know my partner and I have been placing small orders to see what > responses we get, if the flower arrive when promissed and what shape they > arrive in and I have to say that your company has been the worst. Your web > site promisses the world and you are unable to deliver. Will I get my > flower tomorrow (Wednesday) or do I have to file a complaint and try to get > my money back?
This is no way to run a company and expect repeat business. > In my order placed below you have both my email address and phone numbers I > would like a phone call at a time when you can talk with me to fix this > order or you can just return my money and we will find another company to > work with. > > Lorraine > ________________________________ > From: "1888orchids@gmail.com" <1888orchids@gmail.com> > To: raincyr69@yahoo.com > Sent: Thursday, August 20, 2009 5:15:38 PM > Subject: 1888orchids.com Order Confirmation > > CustomerID# 3722 > > Thank you for your order. Your order number is 5048, placed 8/20/2009 at > 2:15PM. > > Bill To: > > Lorraine Cyr > 4272 East Capitol Street NE > Washington, DC 20019 > United States > 202-415-2082 > raincyr69@yahoo.com > > Ship To: > > Lorraine Cyr > 4272 East Capitol Street NE > Washington, DC 20019 > United States > 202-415-2082 > Payment Info: > > PayPal & AMEX users > > Shipping Method: > > Next Day Air >
> Order Details: > > Code Item Qty Price Total > 880600 Chocolate Scented Orchid > 1 $69.95 $69.95 > ^ sheetmoss Living Moss FREE > 1 $0.00 $0.00 > DAR004 Blue Miniature Orchid - Darwinara Charm 'Blue Star' HCC/AOS > [Add Accessories:Asian Ceramic Planter] 1 $69.90 $69.90 > TWM187 Phalaenopsis I-Hsin Black Jack "M187" > [Choose Size:One Orchid - With Basket] 1 $79.90 $79.90 > A03828 Bllra. Tahoma Glacier "I Than" > [Add Accessories:Asian Ceramic Planter] 1 $99.90 $99.90 > > Sub Total: $319.65 > Tax: $0.00 > Shipping: $49.95 > Grand Total: $369.60 > > Thank you for shopping at 1888orchids.com! > Visit us again at http://www.1888orchids.com/ -- Sincerely Customer Service 1888Orchids.com

--
Sincerely

Customer Service
1888Orchids.com

Reply

Forward


Reply

|
Aida Pastrana
to Ms

show details Sep 10

Dear Mrs. Cyr,
We have issued a credit for this entire order and want to offer our
sincere apologies for all the trouble with this order. It appears we
do not have Bllra. Tahoma Glacier "I than" and that is why held up the order which was going to be sent with a replacement sharry baby orchid. Our sharry baby orchids are very nice and we had intended to send something beautiful but just let us know if you still want them because you sound upset. We would like to offer free overnight shipping on any future orders you place with 1888Orchids.com also.

NOTE FROM PAYPAL CREDIT PAGE:
no charge for three orchids sent, one broken. please advise ok to
send balance of orchids, includes replacment sharry baby and bllra. tahoma glacier. again, sorry about trouble but we can send balance free of charge. problems and delays were our fault.

Please let me know if there is anything else I can do to help.
Sincerely,
Aida
- Show quoted text -


On Wed, Sep 9, 2009 at 2:32 PM, Ms Lorraine Cyr wrote:

> We still have not received this order. If we do not have a response back or a confirmation number for shippment by tomorrow we we file a complaint with the credit card company. If the orddhids we ordered are not available please send other orchids of similar value. Please call with questions
>
>
>
> ----- Forwarded Message ----
> From: Aida Pastrana <1888orchids@gmail.com>
> To: Ms Lorraine Cyr
> Sent: Friday, August 28, 2009 11:23:34 AM
> Subject: Re: 1888orchids.com Order Confirmation
>
> Ok, the sharry baby will ship on Monday 8-31 - the ones we have left
> are in 4" pots but they are nice plants in bloom. We will be sending
> both plants on monday. They mentioned something about the packaging
> of the plants. We have a system of packaging orchids in bulk using
> the orchid plant trays but when they include baskets it's harder for
> us to package correctly, maybe that is why the plant broke. I was
> told we sent a tall plant too and the tallest box we use is 40" tall,
> so I am sorry the orchid broke but we will gladly replace it.
>
> Let me know if there is anything else I can do to help...
> Aida
>
> On Thu, Aug 27, 2009 at 8:37 PM, Ms Lorraine Cyr wrote:
>> Thank you. I would like to have the replacement Sharry Baby and ship it with the Tahoma Glacier when they are available. I know that we got off on wrong foot and would like to see if we could work out the kinks so that we can both make money at this.
>>
>> Lorraine
>>
>>
>>
>> ----- Original Message ----
>> From: Aida Pastrana <1888orchids@gmail.com>
>> To: Ms Lorraine Cyr
>> Sent: Thursday, August 27, 2009 12:42:43 PM
>> Subject: Re: 1888orchids.com Order Confirmation
>>
>> Thank you for the email and so sorry for the trouble with this order. Ok I have been informed that you received an orchid with a broken stem. We will be replacing this orchid asap and sending it with the A03828 Bllra. Tahoma Glacier "I Than" [Add Accessories:Asian Ceramic Planter that you haven't received. What I can do is ship the replacement Onc. Sharry Baby along with the A03828 Bllra. Tahoma Glacier "I Than" or would you like a refund for the A03828 Bllra. Tahoma Glacier "I Than" and only send the replacement orchid? Thank you and let me know how else I can help. Aida On Tue, Aug 25, 2009 at 2:22 PM, Ms Lorraine Cyr wrote: > Hi Steve, > > I have to say that I am very dissapointed in the service that we have > received! > > After placing and paying full price for the order (you have my money) last > week and expecting the order last week infact paying extra to have the order > shipped overnight, meaning that I expected it the next day FRIDAY. When I
> >
>> called last Friday to see what time to expect the order that day I was told > that it would ship out on Friday and I should expect it on Saturday and by > the way one of the plant your ordered is not in stock. > > When did you plan to tell me this? > > So now it is Friday and you and I have talked and we agreed to a substitute > plant and the order would ship out Monday so I should have it today. BOY am > I silly to be sitting here listening to you on the phone saying it should be > there by now when you know the order has not even left your so called farm! > > You now have almost $400 and I have no flowers I am glad this was not a gift > for someone important. Then my phone calls with you today and your comments > that I should curb my enthusim the flowers will be there tomorrow and by the > way there is more flower of your order that we do not have. We had it in > the box to ship on Friday but not have it today when it was suppose to have > been
>> mail yesterday. But we will ship you the 3 that we do have and send > you an email giving you credit for the one we do not have is a TOTALLY > unacceptable answer. At this point I am totally pissed off! Not only did I > pay full price for these orchids and for express over night freight you can > not take the time to talk to me to fix my order over the phone, but tell me > I will have to wait until some day when the order does show up see that I am > one flower short and then go through the process again of ordering flowers > that you do not have. WHY??? > As you know my partner and I have been placing small orders to see what > responses we get, if the flower arrive when promissed and what shape they > arrive in and I have to say that your company has been the worst. Your web > site promisses the world and you are unable to deliver. Will I get my > flower tomorrow (Wednesday) or do I have to file a complaint and try to get > my money back?
>> This is no way to run a company and expect repeat business. > In my order placed below you have both my email address and phone numbers I > would like a phone call at a time when you can talk with me to fix this > order or you can just return my money and we will find another company to > work with. > > Lorraine > ________________________________ > From: "1888orchids@gmail.com" <1888orchids@gmail.com> > To: raincyr69@yahoo.com > Sent: Thursday, August 20, 2009 5:15:38 PM > Subject: 1888orchids.com Order Confirmation > > CustomerID# 3722 > > Thank you for your order. Your order number is 5048, placed 8/20/2009 at > 2:15PM. > > Bill To: > > Lorraine Cyr > 4272 East Capitol Street NE > Washington, DC 20019 > United States > 202-415-2082 > raincyr69@yahoo.com > > Ship To: > > Lorraine Cyr > 4272 East Capitol Street NE > Washington, DC 20019 > United States > 202-415-2082 > Payment Info: > > PayPal & AMEX users > > Shipping Method: > > Next Day Air >
>> Order Details: > > Code Item Qty Price Total > 880600 Chocolate Scented Orchid > 1 $69.95 $69.95 > ^ sheetmoss Living Moss FREE > 1 $0.00 $0.00 > DAR004 Blue Miniature Orchid - Darwinara Charm 'Blue Star' HCC/AOS > [Add Accessories:Asian Ceramic Planter] 1 $69.90 $69.90 > TWM187 Phalaenopsis I-Hsin Black Jack "M187" > [Choose Size:One Orchid - With Basket] 1 $79.90 $79.90 > A03828 Bllra. Tahoma Glacier "I Than" > [Add Accessories:Asian Ceramic Planter] 1 $99.90 $99.90 > > Sub Total: $319.65 > Tax: $0.00 > Shipping: $49.95 > Grand Total: $369.60 > > Thank you for shopping at 1888orchids.com! > Visit us again at http://www.1888orchids.com/ -- Sincerely Customer Service 1888Orchids.com
>>
>
>
>
> --
> Sincerely
>
> Customer Service
> 1888Orchids.com
>
>



--
Sincerely

Customer Service
1888Orchids.com
Reply

Forward



Reply

|
Ms Lorraine Cyr
to me

show details Sep 10

Thank you for the credit. I am sorry that it had to go this way but I was very dissappointed with the way I was treated on the phone. If you would ship the sharry baby and any other orchid of similar value for the one that is not in stock that would make me happy.



----- Original Message ----
From: Aida Pastrana <1888orchids@gmail.com>
To: Ms Lorraine Cyr
- Show quoted text -
Sent: Thursday, September 10, 2009 3:54:23 PM
Subject: Re: Fw: 1888orchids.com Order Confirmation

Dear Mrs. Cyr,
We have issued a credit for this entire order and want to offer our
sincere apologies for all the trouble with this order. It appears we
do not have Bllra. Tahoma Glacier "I than" and that is why held up the
order which was going to be sent with a replacement sharry baby
orchid. Our sharry baby orchids are very nice and we had intended to
send something beautiful but just let us know if you still want them
because you sound upset. We would like to offer free overnight
shipping on any future orders you place with 1888Orchids.com also.

NOTE FROM PAYPAL CREDIT PAGE:
no charge for three orchids sent, one broken. please advise ok to
send balance of orchids, includes replacment sharry baby and bllra.
tahoma glacier. again, sorry about trouble but we can send balance
free of charge. problems and delays were our fault.

Please let me know if there is anything else I can do to help.
Sincerely,
Aida


On Wed, Sep 9, 2009 at 2:32 PM, Ms Lorraine Cyr wrote:
> We still have not received this order. If we do not have a response back or a confirmation number for shippment by tomorrow we we file a complaint with the credit card company. If the orddhids we ordered are not available please send other orchids of similar value. Please call with questions
>
>
>
> ----- Forwarded Message ----
> From: Aida Pastrana <1888orchids@gmail.com>
> To: Ms Lorraine Cyr
> Sent: Friday, August 28, 2009 11:23:34 AM
> Subject: Re: 1888orchids.com Order Confirmation
>
> Ok, the sharry baby will ship on Monday 8-31 - the ones we have left
> are in 4" pots but they are nice plants in bloom. We will be sending
> both plants on monday. They mentioned something about the packaging
> of the plants. We have a system of packaging orchids in bulk using
> the orchid plant trays but when they include baskets it's harder for
> us to package correctly, maybe that is why the plant broke. I was
> told we sent a tall plant too and the tallest box we use is 40" tall,
> so I am sorry the orchid broke but we will gladly replace it.
>
> Let me know if there is anything else I can do to help...
> Aida
>
> On Thu, Aug 27, 2009 at 8:37 PM, Ms Lorraine Cyr wrote:
>> Thank you. I would like to have the replacement Sharry Baby and ship it with the Tahoma Glacier when they are available. I know that we got off on wrong foot and would like to see if we could work out the kinks so that we can both make money at this.
>>
>> Lorraine
>>
>>
>>
>> ----- Original Message ----
>> From: Aida Pastrana <1888orchids@gmail.com>
>> To: Ms Lorraine Cyr
>> Sent: Thursday, August 27, 2009 12:42:43 PM
>> Subject: Re: 1888orchids.com Order Confirmation
>>
>> Thank you for the email and so sorry for the trouble with this order. Ok I have been informed that you received an orchid with a broken stem. We will be replacing this orchid asap and sending it with the A03828 Bllra. Tahoma Glacier "I Than" [Add Accessories:Asian Ceramic Planter that you haven't received. What I can do is ship the replacement Onc. Sharry Baby along with the A03828 Bllra. Tahoma Glacier "I Than" or would you like a refund for the A03828 Bllra. Tahoma Glacier "I Than" and only send the replacement orchid? Thank you and let me know how else I can help. Aida On Tue, Aug 25, 2009 at 2:22 PM, Ms Lorraine Cyr wrote: > Hi Steve, > > I have to say that I am very dissapointed in the service that we have > received! > > After placing and paying full price for the order (you have my money) last > week and expecting the order last week infact paying extra to have the order > shipped overnight, meaning that I expected it the next day FRIDAY. When I
> >
>> called last Friday to see what time to expect the order that day I was told > that it would ship out on Friday and I should expect it on Saturday and by > the way one of the plant your ordered is not in stock. > > When did you plan to tell me this? > > So now it is Friday and you and I have talked and we agreed to a substitute > plant and the order would ship out Monday so I should have it today. BOY am > I silly to be sitting here listening to you on the phone saying it should be > there by now when you know the order has not even left your so called farm! > > You now have almost $400 and I have no flowers I am glad this was not a gift > for someone important. Then my phone calls with you today and your comments > that I should curb my enthusim the flowers will be there tomorrow and by the > way there is more flower of your order that we do not have. We had it in > the box to ship on Friday but not have it today when it was suppose to have > been
>> mail yesterday. But we will ship you the 3 that we do have and send > you an email giving you credit for the one we do not have is a TOTALLY > unacceptable answer. At this point I am totally pissed off! Not only did I > pay full price for these orchids and for express over night freight you can > not take the time to talk to me to fix my order over the phone, but tell me > I will have to wait until some day when the order does show up see that I am > one flower short and then go through the process again of ordering flowers > that you do not have. WHY??? > As you know my partner and I have been placing small orders to see what > responses we get, if the flower arrive when promissed and what shape they > arrive in and I have to say that your company has been the worst. Your web > site promisses the world and you are unable to deliver. Will I get my > flower tomorrow (Wednesday) or do I have to file a complaint and try to get > my money back?
>> This is no way to run a company and expect repeat business. > In my order placed below you have both my email address and phone numbers I > would like a phone call at a time when you can talk with me to fix this > order or you can just return my money and we will find another company to > work with. > > Lorraine > ________________________________ > From: "1888orchids@gmail.com" <1888orchids@gmail.com> > To: raincyr69@yahoo.com > Sent: Thursday, August 20, 2009 5:15:38 PM > Subject: 1888orchids.com Order Confirmation > > CustomerID# 3722 > > Thank you for your order. Your order number is 5048, placed 8/20/2009 at > 2:15PM. > > Bill To: > > Lorraine Cyr > 4272 East Capitol Street NE > Washington, DC 20019 > United States > 202-415-2082 > raincyr69@yahoo.com > > Ship To: > > Lorraine Cyr > 4272 East Capitol Street NE > Washington, DC 20019 > United States > 202-415-2082 > Payment Info: > > PayPal & AMEX users > > Shipping Method: > > Next Day Air >
>> Order Details: > > Code Item Qty Price Total > 880600 Chocolate Scented Orchid > 1 $69.95 $69.95 > ^ sheetmoss Living Moss FREE > 1 $0.00 $0.00 > DAR004 Blue Miniature Orchid - Darwinara Charm 'Blue Star' HCC/AOS > [Add Accessories:Asian Ceramic Planter] 1 $69.90 $69.90 > TWM187 Phalaenopsis I-Hsin Black Jack "M187" > [Choose Size:One Orchid - With Basket] 1 $79.90 $79.90 > A03828 Bllra. Tahoma Glacier "I Than" > [Add Accessories:Asian Ceramic Planter] 1 $99.90 $99.90 > > Sub Total: $319.65 > Tax: $0.00 > Shipping: $49.95 > Grand Total: $369.60 > > Thank you for shopping at 1888orchids.com! > Visit us again at http://www.1888orchids.com/ -- Sincerely Customer Service 1888Orchids.com
>>
>
>
>
> --
> Sincerely
>
> Customer Service
> 1888Orchids.com
>
>



--
Sincerely

Customer Service
1888Orchids.com

Reply

Forward



Reply

|
Aida Pastrana
to Ms

show details Sep 10

Will do. Again, sorry for the trouble but we are working hard to
provide better service which include keeping Steve off the phone.
Will send orchids asap. I will email tracking info then.
Aida
- Show quoted text -

On Thu, Sep 10, 2009 at 1:23 PM, Ms Lorraine Cyr wrote:
> Thank you for the credit. I am sorry that it had to go this way but I was very dissappointed with the way I was treated on the phone. If you would ship the sharry baby and any other orchid of similar value for the one that is not in stock that would make me happy.
>
>
>
> ----- Original Message ----
> From: Aida Pastrana <1888orchids@gmail.com>
> To: Ms Lorraine Cyr
> Sent: Thursday, September 10, 2009 3:54:23 PM
> Subject: Re: Fw: 1888orchids.com Order Confirmation
>
> Dear Mrs. Cyr,
> We have issued a credit for this entire order and want to offer our
> sincere apologies for all the trouble with this order. It appears we
> do not have Bllra. Tahoma Glacier "I than" and that is why held up the
> order which was going to be sent with a replacement sharry baby
> orchid. Our sharry baby orchids are very nice and we had intended to
> send something beautiful but just let us know if you still want them
> because you sound upset. We would like to offer free overnight
> shipping on any future orders you place with 1888Orchids.com also.
>
> NOTE FROM PAYPAL CREDIT PAGE:
> no charge for three orchids sent, one broken. please advise ok to
> send balance of orchids, includes replacment sharry baby and bllra.
> tahoma glacier. again, sorry about trouble but we can send balance
> free of charge. problems and delays were our fault.
>
> Please let me know if there is anything else I can do to help.
> Sincerely,
> Aida
>
>
> On Wed, Sep 9, 2009 at 2:32 PM, Ms Lorraine Cyr wrote:
>> We still have not received this order. If we do not have a response back or a confirmation number for shippment by tomorrow we we file a complaint with the credit card company. If the orddhids we ordered are not available please send other orchids of similar value. Please call with questions
>>
>>
>>
>> ----- Forwarded Message ----
>> From: Aida Pastrana <1888orchids@gmail.com>
>> To: Ms Lorraine Cyr
>> Sent: Friday, August 28, 2009 11:23:34 AM
>> Subject: Re: 1888orchids.com Order Confirmation
>>
>> Ok, the sharry baby will ship on Monday 8-31 - the ones we have left
>> are in 4" pots but they are nice plants in bloom. We will be sending
>> both plants on monday. They mentioned something about the packaging
>> of the plants. We have a system of packaging orchids in bulk using
>> the orchid plant trays but when they include baskets it's harder for
>> us to package correctly, maybe that is why the plant broke. I was
>> told we sent a tall plant too and the tallest box we use is 40" tall,
>> so I am sorry the orchid broke but we will gladly replace it.
>>
>> Let me know if there is anything else I can do to help...
>> Aida
>>
>> On Thu, Aug 27, 2009 at 8:37 PM, Ms Lorraine Cyr wrote:
>>> Thank you. I would like to have the replacement Sharry Baby and ship it with the Tahoma Glacier when they are available. I know that we got off on wrong foot and would like to see if we could work out the kinks so that we can both make money at this.
>>>
>>> Lorraine
>>>
>>>
>>>
>>> ----- Original Message ----
>>> From: Aida Pastrana <1888orchids@gmail.com>
>>> To: Ms Lorraine Cyr
>>> Sent: Thursday, August 27, 2009 12:42:43 PM
>>> Subject: Re: 1888orchids.com Order Confirmation
>>>
>>> Thank you for the email and so sorry for the trouble with this order. Ok I have been informed that you received an orchid with a broken stem. We will be replacing this orchid asap and sending it with the A03828 Bllra. Tahoma Glacier "I Than" [Add Accessories:Asian Ceramic Planter that you haven't received. What I can do is ship the replacement Onc. Sharry Baby along with the A03828 Bllra. Tahoma Glacier "I Than" or would you like a refund for the A03828 Bllra. Tahoma Glacier "I Than" and only send the replacement orchid? Thank you and let me know how else I can help. Aida On Tue, Aug 25, 2009 at 2:22 PM, Ms Lorraine Cyr wrote: > Hi Steve, > > I have to say that I am very dissapointed in the service that we have > received! > > After placing and paying full price for the order (you have my money) last > week and expecting the order last week infact paying extra to have the order > shipped overnight, meaning that I expected it the next day FRIDAY. When I
>> >
>>> called last Friday to see what time to expect the order that day I was told > that it would ship out on Friday and I should expect it on Saturday and by > the way one of the plant your ordered is not in stock. > > When did you plan to tell me this? > > So now it is Friday and you and I have talked and we agreed to a substitute > plant and the order would ship out Monday so I should have it today. BOY am > I silly to be sitting here listening to you on the phone saying it should be > there by now when you know the order has not even left your so called farm! > > You now have almost $400 and I have no flowers I am glad this was not a gift > for someone important. Then my phone calls with you today and your comments > that I should curb my enthusim the flowers will be there tomorrow and by the > way there is more flower of your order that we do not have. We had it in > the box to ship on Friday but not have it today when it was suppose to have > been
>>> mail yesterday. But we will ship you the 3 that we do have and send > you an email giving you credit for the one we do not have is a TOTALLY > unacceptable answer. At this point I am totally pissed off! Not only did I > pay full price for these orchids and for express over night freight you can > not take the time to talk to me to fix my order over the phone, but tell me > I will have to wait until some day when the order does show up see that I am > one flower short and then go through the process again of ordering flowers > that you do not have. WHY??? > As you know my partner and I have been placing small orders to see what > responses we get, if the flower arrive when promissed and what shape they > arrive in and I have to say that your company has been the worst. Your web > site promisses the world and you are unable to deliver. Will I get my > flower tomorrow (Wednesday) or do I have to file a complaint and try to get > my money back?
>>> This is no way to run a company and expect repeat business. > In my order placed below you have both my email address and phone numbers I > would like a phone call at a time when you can talk with me to fix this > order or you can just return my money and we will find another company to > work with. > > Lorraine > ________________________________ > From: "1888orchids@gmail.com" <1888orchids@gmail.com> > To: raincyr69@yahoo.com > Sent: Thursday, August 20, 2009 5:15:38 PM > Subject: 1888orchids.com Order Confirmation > > CustomerID# 3722 > > Thank you for your order. Your order number is 5048, placed 8/20/2009 at > 2:15PM. > > Bill To: > > Lorraine Cyr > 4272 East Capitol Street NE > Washington, DC 20019 > United States > 202-415-2082 > raincyr69@yahoo.com > > Ship To: > > Lorraine Cyr > 4272 East Capitol Street NE > Washington, DC 20019 > United States > 202-415-2082 > Payment Info: > > PayPal & AMEX users > > Shipping Method: > > Next Day Air >
>>> Order Details: > > Code Item Qty Price Total > 880600 Chocolate Scented Orchid > 1 $69.95 $69.95 > ^ sheetmoss Living Moss FREE > 1 $0.00 $0.00 > DAR004 Blue Miniature Orchid - Darwinara Charm 'Blue Star' HCC/AOS > [Add Accessories:Asian Ceramic Planter] 1 $69.90 $69.90 > TWM187 Phalaenopsis I-Hsin Black Jack "M187" > [Choose Size:One Orchid - With Basket] 1 $79.90 $79.90 > A03828 Bllra. Tahoma Glacier "I Than" > [Add Accessories:Asian Ceramic Planter] 1 $99.90 $99.90 > > Sub Total: $319.65 > Tax: $0.00 > Shipping: $49.95 > Grand Total: $369.60 > > Thank you for shopping at 1888orchids.com! > Visit us again at http://www.1888orchids.com/ -- Sincerely Customer Service 1888Orchids.com
>>>
>>
>>
>>
>> --
>> Sincerely
>>
>> Customer Service
>> 1888Orchids.com
>>
>>
>
>
>
> --
> Sincerely
>
> Customer Service
> 1888Orchids.com
>
>



--
Sincerely

Customer Service
1888Orchids.com
Reply

Forward



Reply

|
Aida Pastrana
to Ms

show details Sep 14

Dear Mrs. Cyr,
The orchids shipped today 9-14 as promised, here is the tracking info:
Express MailŪ Label Number: EO 965 038 526 US
you will be receiving the orchids on 9-15.
Let me know if there is anything else I can do to help.
Aida
1888Orchids.com
- Show quoted text -


On Thu, Sep 10, 2009 at 1:33 PM, Aida Pastrana <1888orchids@gmail.com> wrote:
> Will do. Again, sorry for the trouble but we are working hard to
> provide better service which include keeping Steve off the phone.
> Will send orchids asap. I will email tracking info then.
> Aida
>
> On Thu, Sep 10, 2009 at 1:23 PM, Ms Lorraine Cyr wrote:
>> Thank you for the credit. I am sorry that it had to go this way but I was very dissappointed with the way I was treated on the phone. If you would ship the sharry baby and any other orchid of similar value for the one that is not in stock that would make me happy.
>>
>>
>>
>> ----- Original Message ----
>> From: Aida Pastrana <1888orchids@gmail.com>
>> To: Ms Lorraine Cyr
>> Sent: Thursday, September 10, 2009 3:54:23 PM
>> Subject: Re: Fw: 1888orchids.com Order Confirmation
>>
>> Dear Mrs. Cyr,
>> We have issued a credit for this entire order and want to offer our
>> sincere apologies for all the trouble with this order. It appears we
>> do not have Bllra. Tahoma Glacier "I than" and that is why held up the
>> order which was going to be sent with a replacement sharry baby
>> orchid. Our sharry baby orchids are very nice and we had intended to
>> send something beautiful but just let us know if you still want them
>> because you sound upset. We would like to offer free overnight
>> shipping on any future orders you place with 1888Orchids.com also.
>>
>> NOTE FROM PAYPAL CREDIT PAGE:
>> no charge for three orchids sent, one broken. please advise ok to
>> send balance of orchids, includes replacment sharry baby and bllra.
>> tahoma glacier. again, sorry about trouble but we can send balance
>> free of charge. problems and delays were our fault.
>>
>> Please let me know if there is anything else I can do to help.
>> Sincerely,
>> Aida
>>
>>
>> On Wed, Sep 9, 2009 at 2:32 PM, Ms Lorraine Cyr wrote:
>>> We still have not received this order. If we do not have a response back or a confirmation number for shippment by tomorrow we we file a complaint with the credit card company. If the orddhids we ordered are not available please send other orchids of similar value. Please call with questions
>>>
>>>
>>>
>>> ----- Forwarded Message ----
>>> From: Aida Pastrana <1888orchids@gmail.com>
>>> To: Ms Lorraine Cyr
>>> Sent: Friday, August 28, 2009 11:23:34 AM
>>> Subject: Re: 1888orchids.com Order Confirmation
>>>
>>> Ok, the sharry baby will ship on Monday 8-31 - the ones we have left
>>> are in 4" pots but they are nice plants in bloom. We will be sending
>>> both plants on monday. They mentioned something about the packaging
>>> of the plants. We have a system of packaging orchids in bulk using
>>> the orchid plant trays but when they include baskets it's harder for
>>> us to package correctly, maybe that is why the plant broke. I was
>>> told we sent a tall plant too and the tallest box we use is 40" tall,
>>> so I am sorry the orchid broke but we will gladly replace it.
>>>
>>> Let me know if there is anything else I can do to help...
>>> Aida
>>>
>>> On Thu, Aug 27, 2009 at 8:37 PM, Ms Lorraine Cyr wrote:
>>>> Thank you. I would like to have the replacement Sharry Baby and ship it with the Tahoma Glacier when they are available. I know that we got off on wrong foot and would like to see if we could work out the kinks so that we can both make money at this.
>>>>
>>>> Lorraine
>>>>
>>>>
>>>>
>>>> ----- Original Message ----
>>>> From: Aida Pastrana <1888orchids@gmail.com>
>>>> To: Ms Lorraine Cyr
>>>> Sent: Thursday, August 27, 2009 12:42:43 PM
>>>> Subject: Re: 1888orchids.com Order Confirmation
>>>>
>>>> Thank you for the email and so sorry for the trouble with this order. Ok I have been informed that you received an orchid with a broken stem. We will be replacing this orchid asap and sending it with the A03828 Bllra. Tahoma Glacier "I Than" [Add Accessories:Asian Ceramic Planter that you haven't received. What I can do is ship the replacement Onc. Sharry Baby along with the A03828 Bllra. Tahoma Glacier "I Than" or would you like a refund for the A03828 Bllra. Tahoma Glacier "I Than" and only send the replacement orchid? Thank you and let me know how else I can help. Aida On Tue, Aug 25, 2009 at 2:22 PM, Ms Lorraine Cyr wrote: > Hi Steve, > > I have to say that I am very dissapointed in the service that we have > received! > > After placing and paying full price for the order (you have my money) last > week and expecting the order last week infact paying extra to have the order > shipped overnight, meaning that I expected it the next day FRIDAY. When I
>>> >
>>>> called last Friday to see what time to expect the order that day I was told > that it would ship out on Friday and I should expect it on Saturday and by > the way one of the plant your ordered is not in stock. > > When did you plan to tell me this? > > So now it is Friday and you and I have talked and we agreed to a substitute > plant and the order would ship out Monday so I should have it today. BOY am > I silly to be sitting here listening to you on the phone saying it should be > there by now when you know the order has not even left your so called farm! > > You now have almost $400 and I have no flowers I am glad this was not a gift > for someone important. Then my phone calls with you today and your comments > that I should curb my enthusim the flowers will be there tomorrow and by the > way there is more flower of your order that we do not have. We had it in > the box to ship on Friday but not have it today when it was suppose to have > been
>>>> mail yesterday. But we will ship you the 3 that we do have and send > you an email giving you credit for the one we do not have is a TOTALLY > unacceptable answer. At this point I am totally pissed off! Not only did I > pay full price for these orchids and for express over night freight you can > not take the time to talk to me to fix my order over the phone, but tell me > I will have to wait until some day when the order does show up see that I am > one flower short and then go through the process again of ordering flowers > that you do not have. WHY??? > As you know my partner and I have been placing small orders to see what > responses we get, if the flower arrive when promissed and what shape they > arrive in and I have to say that your company has been the worst. Your web > site promisses the world and you are unable to deliver. Will I get my > flower tomorrow (Wednesday) or do I have to file a complaint and try to get > my money back?
>>>> This is no way to run a company and expect repeat business. > In my order placed below you have both my email address and phone numbers I > would like a phone call at a time when you can talk with me to fix this > order or you can just return my money and we will find another company to > work with. > > Lorraine > ________________________________ > From: "1888orchids@gmail.com" <1888orchids@gmail.com> > To: raincyr69@yahoo.com > Sent: Thursday, August 20, 2009 5:15:38 PM > Subject: 1888orchids.com Order Confirmation > > CustomerID# 3722 > > Thank you for your order. Your order number is 5048, placed 8/20/2009 at > 2:15PM. > > Bill To: > > Lorraine Cyr > 4272 East Capitol Street NE > Washington, DC 20019 > United States > 202-415-2082 > raincyr69@yahoo.com > > Ship To: > > Lorraine Cyr > 4272 East Capitol Street NE > Washington, DC 20019 > United States > 202-415-2082 > Payment Info: > > PayPal & AMEX users > > Shipping Method: > > Next Day Air >
>>>> Order Details: > > Code Item Qty Price Total > 880600 Chocolate Scented Orchid > 1 $69.95 $69.95 > ^ sheetmoss Living Moss FREE > 1 $0.00 $0.00 > DAR004 Blue Miniature Orchid - Darwinara Charm 'Blue Star' HCC/AOS > [Add Accessories:Asian Ceramic Planter] 1 $69.90 $69.90 > TWM187 Phalaenopsis I-Hsin Black Jack "M187" > [Choose Size:One Orchid - With Basket] 1 $79.90 $79.90 > A03828 Bllra. Tahoma Glacier "I Than" > [Add Accessories:Asian Ceramic Planter] 1 $99.90 $99.90 > > Sub Total: $319.65 > Tax: $0.00 > Shipping: $49.95 > Grand Total: $369.60 > > Thank you for shopping at 1888orchids.com! > Visit us again at http://www.1888orchids.com/ -- Sincerely Customer Service 1888Orchids.com
>>>>
>>>
>>>
>>>
>>> --
>>> Sincerely
>>>
>>> Customer Service
>>> 1888Orchids.com
>>>
>>>
>>
>>
>>
>> --
>> Sincerely
>>
>> Customer Service
>> 1888Orchids.com
>>
>>
>
>
>
> --
> Sincerely
>
> Customer Service
> 1888Orchids.com
>



--
Sincerely

Customer Service
1888Orchids.com
Reply

Forward



Reply

|
Ms Lorraine Cyr
to me

show details Sep 15

Hello,

Thank you for the orchids and refunding the money to my account. The orchids arrived in good condition and I am sure will look lovely when they open.

I would love to order some other orchids and avoid the problems I had with the first one. Is there any way of knowing what is in stock that can be shipped the day it is ordered?

Lorraine"


Negative CallinTrail
(1 review)
On Jul 28, 2008, CallinTrail Juneau, AK wrote:

I placed an orchid order on 6/5/2008 at 11:47AM to be delivered via 2nd day air to a Portland, OR address. Needless to say, the orchid was never delivered. The special occasion passed and I called the company to inquire. I was told the orchid had been prepared but never shipped - the gentleman told me it would be shipped overnight "tomorrow". Days, then a week passed, still no orchid. I called again was was apologized to and assured that this time, the orchid would be shipped overnight. Another few days passed, still no orchid.

At this point, I continued to call....the voice box was full, emails were not responded to. I was able to get through three or so weeks ago; The same gentleman told me the business was closing and that I would be issued a refund. A check was to be sent to ASAP. Follow-up phone calls yielded little information - the same gentleman insisted the check "should have been sent out". He asked me to email my address, account number, and amount - I did. I waited a week - no check; I called back and was told that the check had been sent. A week passed; no check. During next follow-up phone call, the gentleman rather rudely asked me not to call the company again, but to communicate via email. Again, he told me the check had been sent.

Today is 7/28/2008. 52 days later, no orchid, no refund check. I have been shown no respect as a customer or human being. I'll check the mailbox when I get home, but I won't get my hopes up.


On August 5th, 2008, CallinTrail added the following:

Since my post on 7/28/2008, I filed a formal complaint with the Better Business Bureau. I called the business one last time to tell them that I had not received a refund and that I had just submitted with the BBB and had rated the business on numerous web-based business evaluations. Phillip, sales rep, ordered me to stop submitting evaluations online and told me that I didn't have to file with the BBB. Weird, eh? Whatever. At that point, he offered to immediately refund my money and told me an email with the refund information would be sent immediately. I was shocked to receive the promised email only 5 minutes later. The money did not arrive in my account until today (August 5th), but I'm glad it's there. Phillip told me that my customer account was noted as having "free shipping on the next order". No, thanks.

My BBB complaint still stands, as does my negative rating of this company. I should have been issued a refund two months ago - not promised a written check and then ignored for several weeks. Their customer service still leaves much to be desired and I have no intention of ever bringing my business to them in the future. There are better online-flower companies out there; 10 minutes of research will save you months of grief.
Negative downfallen
(1 review)
On Jun 17, 2008, downfallen Lafayette, CO wrote:

I, like numerous others have blindly purchased from this company without doing my research first. How I wish I'd seen Dave's Garden first! I'm lucky in the sense that I didn't order 200+ dollars worth of orchids like everyone else, just some replacement bulbs for my indoor chili garden, however I'm still quite unhappy that they have robbed another person of their money. It seems as though every time someone places 1 or 2 day shipping, it never gets shipped on-time, and just gets shipped with their preferred method (me included). This is called ROBBERY, and you will almost certainly be getting in on the action if you decide to place an order thru Steve/Phillip and their company. Whenever I try to call this company, it rings and rings until I get a message that says "inbox is full, please try again later" and the few E-mails that I've passed along seem to get totally ignored. It's now been 7 days since I've placed my order, and I've just returned from my local Fed-EX location who states they can't find anything in their database for upcoming shipments to my home. Talk about frustrating! I'm just glad it wasn't for a boat load of money like some other poor souls that have reported here, and I just hope other people don't get burned and robbed by this careless company.

Negative lisacrane11
(1 review)
On May 14, 2008, lisacrane11 Plano, TX wrote:

DO NOT USE THIS COMPANY!! - I placed an order on May 9, 2008 for an orchid to be delived to my mother-in-law. I paid extra for the pot, over-night delivery and Saturday delivery. It never showed up and today is Wednesday, May 14th. A very RUDE gentleman has been answering the phone - he is not of any assistance at all except to anger me. I was only disappointed that the plant did not show up on Saturday, but after speaking with Philip Estenson, I am very angry. He is rude and has not told me the truth on my order and it's shipment. I called UPS and they have no such tracking number in their system. Your company over charged my bank account an additional $20.00 on top of all the other fees - to date I have not seen it credited back. I am ready to call the Better Business Bureau on your company. This is the first time I have ever written a reveiw; I felt so compelled to tell others to never use your service. In fact, you probably have people falsely write positive reviews for you. Everything about your website and company is very misleading.

Negative MattSeese
(1 review)
On Apr 9, 2008, MattSeese Derby, CT wrote:

I ordered a 3 month orchid package from 1888orchids in January.
The January plant came dying, but they were nice enough to say they would send a new plant with the one they were sending in Feb. I thought this was great customer service, but I was proven wrong.

Feb came, they sent that month's plant only, without the replacement. We tried to call, but got no answer, and the answering machine said the mailbox was full. Ended up hoping it would arrive with the March orchid.

Well, March came along and that month's plant was never even sent (and the replacement one never came either). When we called them back to ask what happened, they said there was a mix up and yes, the March one was never sent out, and that they saw the replacement one was to be sent, which never went out either.

At this point, I already knew there was a problem with these people, that they didn't actually care about the customer, once they got your money. When the guy said he would send out the 2 plants I was annoyed that he didn't seem to care that I had paid a lot of money for a birthday present for someone who at this point has only received one good plant out of 3. When I said something about this, he tried to placate me with saying he would send a box of chocolates too. I said that wasn't good enough and that I wanted them to now send 3 plants. He agreed to send out, the next week, 3 plants.
I was all set to say these guys were OK in the end, but the saga doesn't end there. The 3 plants were not sent out when they said, so I called again (last Wed, if you are keeping track). The guy told me this time that there was a shipping issue and that they would ship out in the next couple days for sure... to look for a tracking number on my account by Monday (yesterday). Of course there was no tracking number. I decided to even give them an extra day in case tracking numbers don't update right away. Today there was still no number so I called back.
This time the guy told me that they had shipped, but the number just hadn't come up yet. I asked him for the number but he said he would have to go get it. I told him I wanted it tonight, so I gave him my phone number to call back when he gets the tracking number. That was an hour ago, it is now 15 minutes before they close. I called back to get the tracking number - no one answered, and I got a message that their mailbox was full, so I couldn't even leave a message.
According to that last guy I spoke to, the orchids are supposed to arrive either tomorrow or the next day. At this point I have zero faith that they will actually come.

Please be careful if you are considering buying from 1888orchids.com...

I only wish this website would either condense, move, or remove the giant listing from the company of all their "happy" customers, as many people probably don't think to scroll very far down a page, see all those good reviews, and miss the bad ones.

As one last point of interest, I visited the Better Business Bureau site, and found the listing for them under another site run by the same people (1-800-pointsettias.com). The BBB has them listed with an unsatisfactory rating. I won't go into what they say there myself, go read it, and then make up your own mind on if you want to use this company.

Negative lseifrit
(1 review)
On Feb 8, 2008, lseifrit Reading, PA wrote:

I ordered flowers for a special occasion dinner. when i checked my order status via their website, it showed the status as "processing" 2 days later, although my credit card had already been charged. I called and was told i would receive an email with tracking information. I never received the email or the flowers. I called again and was told there was a "problem with yesterday shipments". I would never have been notified i wasn't going to receive my flowers if i hadn't called. Now I have a dinner to go to tonight and no flowers. I'll end up with carnations from the grocery store.

Negative Myris
(1 review)
On Aug 9, 2007, Myris Long Beach, CA wrote:

I ordered a nice orchid for my sister's birthday last Jul 30 and paid for an overnight charge of $20. My sister's birthday was July 31. After 8 days, the orchid is still not delivered to my sister's house. If I had seen this website before I ordered from 1888orchids, I would have never had gone through this ordeal. DO NOT ORDER from 1888orchids. I left several voice mails and emails to their customer service I finally received a reply on Aug 1st that they will deliver the orchid on August 3 and would throw in a box of chocolates as if that would make up for the "surprise" gift for my sister. When I ask what kind of chocolates, all I got from Steve was a rude reply asking me if I ever seen a box of chocolates before. I was tempted to cancel the order then but I thought I would give them another chance but HUGE MISTAKE, not only they did not deliver last Friday, it is now Wednesday, still no orchids delivered to my sister. THIS IS THE WORST COMPANY I ever dealt with. There has to be something that can be done to close this website!!!!!

Negative luvmydogz
(1 review)
On Aug 7, 2007, luvmydogz East Sandwich, MA wrote:

alls I want to know is how in the world this company is still in business after all these years with nothing but negative reviews??!! DO NOT USE THEM. If only i had seen these posts before my order.

Negative brndmccy
(1 review)
On Aug 6, 2007, brndmccy New York, NY wrote:

How disappointing - I ordered a basket of orchids for my mother's 75th birthday and three days after the date they were to be delivered, not only have they not yet arrived as promised but the voice mail box is full at 1 888 orchids. What a horrible outfit.

Negative mulch88
(1 review)
On May 16, 2007, mulch88 San Francisco, CA wrote:

How I wished I'd read these reviews before making a purchase at 1-888orchids!!!
I needed some orchid bark and thought it would be easiest to purchase a bag online and have it delivered. The shipping was expensive, so I purchased two bags thinking it would be more cost effective that way. Unfortunately, they charged the same shipping per item. Makes sense for a living plant, not so much for a bag of bark. I quickly tried to call this company to modify my order and guess what? The voicemail was full. It was full all that day, the next day, and the day after that. I tried emailing the company by copying and pasting the link provided on their site. I figured that would do to cancel that order and so, like an idiot, I posted another order for just one bag ( I really needed to repot). The email bounced back!!! I finally googled reviews of this company and found less than savory feedback. I found another email link and tried to cancel both orders and have not heard a peep from this company since then.
However, I am in posession of the most expensive unwanted bark on the planet.
If you feel okay dealing with a company that's quick to charge your credit card but has NO customer service - feel free. Although I will still order plants and supplies online I will NEVER deal with this company again and will be more hesitant when dealing with new companies.

Negative Beachbuoy77
(1 review)
On Apr 8, 2007, Beachbuoy77 North Port, FL wrote:

Unprofessional & Rude!! I ordered an orchid plant from this website, and paid for a two day delivery. The plant came two days late, and when I contacted Steve, he was the rudest man I have ever spoken to. I was given a false tracking number, and he did not return my phone call as he said he would. He hung up on me, and kept telling me to "relax dude you'll get your plant." He would not give any information about the actual owner, or anyone else that I could talk to about my problem. I felt like I was being taken advantage of. The plant was very nice, but the delievery, and customer service were horrible.

Negative jfleonardo
(1 review)
On Feb 26, 2007, jfleonardo Morrisville, PA wrote:

I ordered a very expensive basket of 3 orchids on 2/12 and paid extra shipping cost to guarantee Valentines Day delivery. Not only did it not arrive when promised, I received a tracking email with an invalid tracking number. Over the next couple of days, I called and emailed with no response, and to add insult to injury, they have no toll free number so every time you reach the machine it is a toll charge. I finally reached someone by phone on Friday, 2/16 and was told that the order had never left their greenhouse, someone should have contacted me, etc. They promised to refund my shipping cost and overnight it on Monday 2/19. It is now Monday, 2/26 and I have not received the product, my emails have gone unanswered and the telephone # goes into voice mail with a mailbox full message. I have appealed the charge and initiated an investigation with my credit card company and through them found out that not only didn't they credit my card for the shipping refund, they actually charged me an additional $10 charge after the non-delivery. I am a very frequent internet shopper and have never had such a bad experience. Stay away from this company!

Negative jgibso
(1 review)
On Jan 31, 2007, jgibso Woodbridge, VA wrote:

I don't know if these people are criminal or just incompetent. Unfortunately, I really like their stuff; the orchid pots, in particular, are beautiful and I have not found anything similar elsewhere. I intend to look harder, however. I have ordered from them on 5 or 6 occasions. The second time, back in 2004, a pot arrived broken and they immediately replaced it following my notifying them of the problem by phone. However, the last two times they have not done as well. In April of 2006, I ordered some pots and did not receive them until I reminded them in June. After reminding them of the order, I received the shipment within a week. The last time has been much worse. In November 2006, I ordered several pots, potting bark, and moss. My credit card was charged immediately. After numerous emails and promises that "it will ship Friday" or "it will ship this week," by the end of I have only received the bark and the moss. And now they ignore my emails.

Negative dtnseattle
(1 review)
On May 24, 2006, dtnseattle Seattle, WA wrote:

I ordered an orchid for my boyfriend and was charged on May 5, 2006. On May 9th, I cancelled the order because my bf and I broke up. Their internet was down so I had to call back to confirm the cancellation. Fortunately, the order never was shipped. However, I never received credit back on my card. I emailed and 2 published addresses, bounced back and 2 looked it it went through - To date, I have not received any email correspondences or confirmation of any kind!

I called 1888Orchids.com on 5/16 and they said they would process the credit immediately. After checking my account, I called back on 5/18 and they apologized that they had not processed the credit and would do so in two minutes. Again, after waiting and checking my account, I ended up disputing the charge through the bank on 5/22 at 5:00pm.

How dishonest and unprofessional! I would never order from this company again - what a waste of time and energy!

Negative roxbob
(1 review)
On May 23, 2006, roxbob Alexandria, VA wrote:

There are many places on the web to buy orchids. Do NOT use this one. I could describe my experience in detail, but this is a short summary:
- I purchased an orchid online, and was given an arrival date (my credit card was charged immediately)
- 2 days AFTER it was supposed to have arrived, I called and was told it was sold out. I cancelled the order.
- The next day, they sent something anyway, which was completely different (and much cheaper) than what I had originally ordered.
- They claimed on the phone three times over the next two weeks that they would refund my account. They did not.
- I finally emailed them with all documentation, again requesting a refund. I received a rude, abrupt email back from Steve Peralta (the owner) stating simply "we have decided not to issue a credit for this order".

So, they feel they can just disregard a request to cancel an order, send something completely different (and cheaper), refuse to provide instructions for returning it, and refuse to provide any refund. No wonder this company has an unsatisfactory record with the BBB, with MANY unresolved complaints. Add mine to the list!


On May 24th, 2006, roxbob added the following:

Just thought I'd add their summary, from the BBB website:

"Based on BBB files, this company has an unsatisfactory record with the Bureau due to a pattern of complaints. The company has resolved some complaints presented by the Bureau; however, some complaints remain unresolved. Complaints are concerning product quality and delivery issues. Consumers are purchasing products online and several consumers have complained of product quality. They are receiving flowers/plants that are wilted upon arrival. Consumers have also complained about receiving the incorrect product. They are not informed prior to purchase that their product could be substituted with something else. There are also consumer complaints regarding paying for an expedited delivery and not receiving the delivery in the promised timeframe.

The company is also unsatisfactory for failing to respond to consumer complaints"
On June 19th, 2006, roxbob added the following:

As of 6/18, 1-888-orchids has simply ignored BBB's attemps to resolve this dispute. My credit card company, however, researched the charge, determined that it was unwarranted, and refunded my card in full. In the course of collecting info to dispute the charge, I learned that 1888orchids does not even offer a return or cancellation policy! In short, they have made a conscious decision to refuse to deal fairly with their customers should anything go wrong with an order. I think that speaks for itself.
Negative cbeck42
(1 review)
On May 20, 2006, cbeck42 Coronado, CA wrote:

I have been using the internet and catalogs to order items for many years, and I have never had anything close to such a negative experience. I ordered two items from this company on the same day. One was a Mother's Day orchid set up for a two-day delivery, and the other was a lei for my daughter's college graduation, set up for overnight delivery to Ohio. I received an email from the company saying the Mother's Day orchid shipped, but the Fed Ex number was left blank. The company did not respond to either my phone call or my email requesting a tracking number. The Mother's Day flowers did arrive on time, but were not as described. The plant was much smaller than expected and was not in bloom as promised.

The experience with the lei was really horrendous, however. I arrived in Ohio Friday night to discover that I had not received an email confirmation that the lei went out Friday for Saturday delivery. I started calling Saturday morning, but kept getting a "mailbox is full message". I finally reached someone who told me they were having trouble finding the shipping record and that they would check on it right away and send me an email. After 1/2 an hour, I started calling again as I now had less than three hours to find other flowers if the lei was not going to arrive. I once again got a series of "mailbox full" messages, so I kept calling until I finally reached a person. This person was unbelieveably rude. I have never experienced anything like it in over 40 years of dealing with retail businesses. He yelled at me for calling repeatedly, and told me "sorry, but it's not coming" in a way that indicated he wasn't sorry at all. Worst of all, he would not even let me finish my sentence as I tried to explain that I kept redialing because the answering machine was full and wouldn't allow me to leave a message. I was never able to finish that sentence, never heard back as promised regarding what happened, and never received a geninuine apology. A prompt, simple, and polite response that the flowers were definitely not coming would have been disappointing but acceptable. To be yelled at for trying to discover the status of my order and to not be allowed to ask a question or finish a sentence is beyond the retailing pale, however.

Negative Riika
(1 review)
On May 4, 2006, Riika Cambridge, MA wrote:

I ordered cut flowers to be delivered within 2 days to a relative at a hospital. When the flowers did not arrive, I called 1888Orchids and they said the problem is with FedEx, not them. So I then contacted Fedex and they said 1888Orchids did not give them the shipment on time. I then called them back and they said "we've been really busy so it went out a day later". They never thought to notify me of the delay. Meanwhile, my relative is waiting all day for flowers that didn't arrive. They were eventually delivered, but I don't understand why 1888Orchid didn't have the sense to at least tell me about the delay so I could let my relative know. It is just irresponsible and unprofessional.

Negative rahir
(1 review)
On Feb 21, 2006, rahir San Francisco, CA wrote:

I ordered an orchid for my grandmother's 78th birthday & scheduled it to arrive via FedEx overnight on February 8th. I received an email from 1888orchids on January 31, the day I ordered the orchid, saying I would receive a FedEx # shortly. In the next email, on February 5th, it said my FedEx # was included, but instead there was a blank space. I tried calling 1888orchids, but kept getting a "voicemail is full" message. I emailed them asking for help & also noted there was a typo in their original FedEx email. I got a response back regarding the typo, but no FedEx information.

I then called again on February 8th & spoke to a representative (who refused to give me his name) & he said he'd call me back shortly. He never did. I called again on February 11th, as no orchid had been delivered. Again, the customer service rep didn't give me his name, but promised to call me back. He didn't.

I tried calling again on February 13th, but again I got a full voicemail box. I also emailed them again. On the 14th, I tried calling again, but continued to be transfered to a "voicemail is full" message. I have also faxed them, but did not receive a response.

Mid-day, I finally got ahold of someone at 1888orchids. She told me that there was no tracking info in the computer related to my order, & it appeared that my orchid was actually out of stock. I told her that I requested a refund, as the orchid did not arrive even close to the request arrival date, & now I would need to "rush" something to my grandmother just for her to receive anything near her birthday. She told me she couldn't do that, but would call me back "soon." I told her that I needed that information ASAP, as if there was no orchid, I would need to get something else for my grandmother. She insisted she would call me back. I waited 4 hours & finally ordered a flower bouqet from another vendor so as not to disappoint my grandmother. Late that afternoon, I received an email (which I actually didn't even see until that evening because they didn't call me, but emailed me!) from Steve Peralta, saying that my orchid was delivered that afternoon. He included a FedEx tracking #, which confirmed that a package was indeed delivered to my grandmother. I tried calling 1888orchids, but couldn't get through, so I emailed and asked for a full refund b/c of their tardiness and lack of support.

The orchid arriving anytime after the 13th would be too late, and in fact, it's too late already. The orchid arrived 6 days late, missing her birthday & the date I requested it to be delivered.1888orchids did not seem to want to help me, & I was left with two options: do nothing or order something else.As this is my grandmother and not some business acquaintance, I obviously ordered something, but I feel as though 1888orchids took me for a ride. I have since filed a claim with the BBB asking for a complete refund, as Steve Peralta has emailed me saying that because an orchid was delivered (and he didn't seem to care that it was extremely late) that should be the end of story.

Negative pjsuchy
(1 review)
On Nov 18, 2005, pjsuchy Pelham, NY wrote:

Dealing with 1888Orchids is an experience not to be believed. I ordered an expensive orchid which was to have come completely potted and all set to be displayed in a prominent location for everyone to notice. The plant was due to arrive via Fed Ex on a Wednesday. Needless to say Wed. came and went. So I called and spoke to someone named Philip who said there was a problem but he didn't know what it was but the orchid was to arrive on Thursday. Well as you might guess by Thursday I was on the phone again to Phillip who checked on the order and told me it was in the Fed Ex facility in San Diago but would be to me by Friday and was worth the delay. Ok, so Friday comes and so does the orchid. I opened the box and to my suprise it wasn't what I ordered. I had a giant orchid, no pot, roots all over the place and so on. Well I called up my pal Philip again and explained that my order was incorrect and that although the orchid was nice and big and alive I couldn't use it and it wasn't what I ordered. My pal Philip was shocked and couldn't understand why I didn't like it. I told him it wasn't what I ordered but I don't think he really cared about that part.He still insisted that I hang it somewhere since it didn't have a pot!I tried to explain that in most businesses they usually ship what the customer orders. Not with 888 Orchids , he told me it was a beautiful plant and hung up the phone on me!! This guy is a classic! So I called back and got my pal again and told him that he should arrange to call Fed Ex and have this plant picked up and returned to him. He sort of agreed, "I think" and told me it probably be four or five day's before he could arrange for this to happen. Don't ask me, it's anyones guess what might happen next. Anyway for those who like being tortured in an amuseing sort of way by all means call this crazy orchid place, but if your serious about getting what you ordered I suggest you keep shopping elsewhere!

Negative mnyinc
(1 review)
On May 25, 2005, mnyinc Catonsville, MD wrote:

I really wish I came across this site prior to ordering from this company. The orchid was for mother's day, my mother received it with a fungus. She took it to another florist she deals with all the time and they said that the fungus was extremely contagious to other plants and that it would eventually die. I called the company, spoke to Steve Perula (the owner) and he said that this fungus was normal for this type of orchid. ANY fungus isn't normal! After about 4 phone calls, I finally got their fedex number, shipped back the plant, and got a refund.

Negative consumer2u
(1 review)
On May 13, 2005, consumer2u Las Vegas, NV wrote:

Do NOT use this service. I ordered orchids for a 1 day delivery and it didnt ship out until the following day, even though their own invoice and associated charges were for 1 day. They did not bother to inform me that they could not deliver the service that I paid for.

I contacted the "dis-"service department where a snippity girl gleefully tells me that its not their policy to guarantee delivery. It would be nice for them to post this on their website "1 DAY DELIVERY $20.00--but not guaranteed".

So I asked her why did the order go through and why wasnt I contacted if they knew they couldnt deliver on time. She again says we dont have that policy. So in essence they are in the business of defrauding by offering a service that they might fulfill...but if not...oh well...its not policy to inform the purchaser.

She started telling me her problems: "Well, its not my fault we didnt contact you and didnt get the shipment out...4 or 5 workers called in sick and Im the only one in customer service...also the orchids we ordered didnt come in...besides you werent the only one who didnt get your order. I didnt have the time to call the 10 other people who also paid for overnight and didnt get it."

She concludes "its policy...cant help you". Funny, you figure it is her company's problem that they dont have adequate manpower; HOWEVER, they do have a very inept, indifferent, apathetic customer service girl.

Negative JudeAnna
(1 review)
On Jan 26, 2005, JudeAnna Kensington, MD wrote:

I've been trying for over a month to receive a promised credit from this company over a mishandled order. I've called three times and sent two emails. No one seems to particualry care. However, the incident that sent me over the edge occurred today when I called once again. As I was describing my dilemma to a customer service representative, who sounded like a young woman, she interrupted me with the comment "Let's make this short." When I told her this was a very poor customer relations attitude she hung up on me! Bam! Never in my forty years as a consumer have I ever had someone in customer relations hang up on me. Even more aggravating was the fact I wasn't being rude -- she was! A little research later turned up the information that this was probably the daughter of the owner. I have no tolerance for a company that places nepotism above the welfare of the customer. And nepotism or no, this is an outrageous and unacceptable response to a now former customer.

Negative MkPelland
(1 review)
On Jan 2, 2004, MkPelland wrote:

Plant ordered for Christmas arrived dead.
I made seven phone calls and sent 12 emails - recd only one response...a canned reply from Steve, the owner, when I addressed email to Investor Relations address. It said - we'll get back to you. Finally, I reached some "supervisor" named Phillip who simply told me I was rude and what did I expect them to do about the problem. Then he hung up on me. He called back, said he found my order and laughed because "it was so small...and why would anyone care..."
DO NOT DO BUSINESS WITH THIS COMPANY - read all the other comments on this site and believe them. These people also opporate 1800poinsettias.com in exactly the same way.

Negative UnhappyinFLA
(1 review)
On Aug 12, 2003, UnhappyinFLA wrote:

Horrendous Customer Service. On Thursday, 8/7/03, I ordered a $90 collector's/rare orchid, along with a history of orchids book for our boss's birthday present. The total including shipping came to $162.75.

I called after placing the order to speak to someone about ensuring it would arrive Monday the 11th. They assured me it would ship out that Saturday for Monday's delivery. Well it didn't, so I called and left a message on their answering machine. I didn't get a return call, so I had to call them again in which this time I spoke to Phillip. He said he'd have to check on it and call me back. I again stressed how important it was, because it was for our boss's birthday. An hour later, no call back. I called again and he promised to make sure it would ship out for tomorrow's delivery. He didn't know why it didn't ship as promised.

I asked him to double check on the book and that I needed tracking numbers and asked him to call me back with all the new info. He said he would and never did.

At 7pm EST, I called AGAIN and spoke to Crystal. She was very polite and checked on the order. It had just been scanned and was leaving their building. However, the book would arrive in a seperate box because it was being drop shipped from a book vendor.

Today, I get the orchid, but no book. I called and left a message on the answering machine for someone to call me back as soon as they opened (10AM EST). No call..

I have gone way above and beyond my duty as a customer. My frustration level rising immensely, I called AGAIN and this time spoke to Madalyn. I expressed my dissatisfaction with the lack of customer service I had received and again inquired on the book. She looked it up and spoke to someone in the back ground who stated "she called yesterday'. Yes, I did call yesterday and NO, I was never told, not one time that it would be 3 - 8 business days for the book to arrive. I inquired why I was charged $9.95 for 2 day Fed Ex shipping (there was a seperate $9.95 shipping charge for the orchid). The reply I received was that was the lowest shipping charge they offer. My advise? Charge 1/2 of that and inform the customer that it may not be delivered for a while.

As I told the first person, the second person and the third person with this company, that this was for a birthday present, why could no one, until I called several times (long distance to boot) tell me this little piece of valuable information?

I conduct internet business on a regular basis for orders much, much larger than this and have honestly never had a problem. I do not expect the world on silver platter, but I DO expect good customer service and for their telephone associates to be knowledgeable about their practices. I do expect that when there is a problem, they at least act as if they care and try to fix it. When I am promised a call back, I expect a call back.

Bad customer service will ruin a company. I wish I had read the 7 other negative postings on this web site before placing my order. If I had, I would have never used this company.

I have learned my lesson and I will never do business with this company again.

Negative Charmie
(4 reviews)
On Jul 28, 2003, Charmie Plainsboro, NJ wrote:

I wish there was a rating worse than 'negative' that I could give this company. I ordered an orchid and a bonsai plant to the tune of $90 (for the plants and 2-day FEDEX). I received the orchid and a ziploc bag containing a pile of twigs and bush. I thought it was the bonsai but I didn't know for sure because, other than a generic pamphlet on orchid care, the package didn't contain any correspondence from the company.

I immediately sent an email to the company on Tuesday saying that I had received the orchid and some "bush" but no bonsai. Thursday night, a gentleman left a voicemail that he had received a package from Jardinera.com (who? I didn't order from them) with my name and phone number on it. The package was addressed to 25 F____ Street and he walked around the block looking for my house. Well, that number doesn't exist (I live at 26 F_____ Street) so FEDEX just dumped the package on his doorstep (which is 31 F____ Street).

On Friday, I picked up the package which turned out to be the bonsai. I was irate that I had paid $20 in shipping charges for 2 day delivery and had to rely on the kindness of a stranger to receive my plant a week after it was shipped! So I fired another email informing the company that I had received the bonsai but the package was labeled with a non-existent address and dumped on a random doorstep. In addition, I advised that if they were sending an order in separate shipments, they should tell customers to look for separate boxes. In closing, I wrote: "Overall, while I was pleased with the quality and the packaging of the plants (both were excellent), I am bothered by the shipping issues and the lack of communication on your part. Since I emailed my complaint on Tuesday, I haven't heard anything from your company. Had this stranger not called me to tell me that he was holding my package, I would have had to chalk up the bonsai as a loss. Unfortunately, I am an avid gardener and orchid lover and in light of this experience, I would not recommend your services."

A week after I sent the email to 1888orchids.com, someone responded to my first email saying that they were happy to send a replacement bonsai. They never addressed or seemed to have read the second email.

As far as I'm concerned, they shot themselves in the foot. I am an avid online shopper and have accounts with a select number of companies. I have had shipping/product mishaps with some of the companies but they have always resolved the problem quickly and efficiently. A two minute phone call has always resulted in an apology, a credit and/or overnight replacement. For such courteous and prompt service, they get my business for life.

Had I checked with Garden Watchdog, I would not have purchased from this company. I'm sorry to discuss my negativity at length but I would like to spare someone the trouble of dealing with this company.

Negative robert510
(1 review)
On May 23, 2003, robert510 wrote:

This is the worst company ever. I ordered an orchid last week to be delivered overnight. Like the comments above, the orchid never arrived. I called, emailed, and called again. They sent me fake FedEx tracking number and then finally said the order took so long because it was rare. Another lie. Luckily they finally sent it a week later.

Negative kristan
(1 review)
On Apr 30, 2003, kristan wrote:

Please, don't order from this company! I called weeks ago for $160.00 of Orchids. When I spoke with Madeline a few days after my orchids were supposed to get to my home I found out they went to Alabama instead of Colorado. Then she sent me 3 Orchids the next week that I didn't order. I sent them back and called the next day asking for my money back because I no longer wanted the orchids. She said I would get my money back. My lawyer has even called and still there is no money in my account! This organization will take your money but they don't give it back. I will go to the BBB too and hope everyone gets their flowers elsewhere.


On Apr 30, 2003, 1888Orchids.com responded with:

"this email was sent to kristan after her post:

hi kristan,

my name is steve peralta from 1888orchids.com. i read your post on garden watchdog. humans make mistakes as i am sure you are aware. we made a mistake in your order. i recall asking you if we could send replacements for the incorrect orchids that we sent at not charge and you said no. i don't mean to minimize the mistake we made but you seem uncooperative in helping remedy this mistake.

in the post you wrote: "This organization will take your money but they don't give it back." This is not true, according to Yenny (our inhouse bookkeeper), we processed refunds on three occasions to your account after your persistent calling...

first you called us because of excessive shipping charges (our website charges shipping per item and you had a total of three orchids to ship standard overnight) and we credited you on 4-5-03 for $79.80. You then called Madeleine complaining a credit had not been issued and she processed the same credit again for $79.90 not knowing Yenny had already processed your credit for "excessive shipping charges." Then on 4-22-03 Yenny processed another credit for $95.90 for a total credit of $255.60 (the total amount charged to your account). Please review your credit card statements before making accusations that may not true. I am sorry for the inconvenience you have encountered with our website (humans and website are not infallible) but these accusations that we will not refund your money are just not true.

The reason your orchids were incorrectly sent to Alabama is because you may have pressed the back button when you were in the shopping cart portion of the site. A "glitch" causes the "ship to" page to revert back to Alabama (the first state from the pull down menu) when the back button is pressed. Our programmer has been made aware of this problem. 1888Orchids.com is one of the only orchid sites that interfaces with FedEx API so our FedEx labels are processed real time. We used an incorrect label on your order.

Again, I am sorry for the inconvenience. If you have any problems please call me at 760.630.1465 and I will be more than happy to assist you personally. i would like to offer free shipping to you on any future purchases on our site.

Very truly yours,

Steve Peralta
Founder
1888Orchids.com "


Negative winelady
(1 review)
On Dec 22, 2002, winelady wrote:

I have ordered from this company twice because it's in Southern California, close to the intended recipients' addresses. Both times, after the orchids were sent, I was advised that they sent plants different from the ones I ordered because the ones I ordered weren't in stock. I wasn't given a refund of any type, possibly because I didn't insist they do it. But I (stupidly) decided to give them another chance. I called today to order a plant I saw on their website. I was assured that it was definitely in stock (a yellow cymbidium). When I pressed the customer service person to check to be sure, she left the line for a while, then came back to tell me that the orchid I had asked for actually WASN't in stock! Would I like another?
Luckily, this time I didn't order directly off their site or on their first telephone assurance. What is the problem? I could have been an excellent customer, but they have shot themselves in the foot on this one. I love orchids, but will not use 1888orchids.com again! All they need to do is be sure they don't offer plants that they can't deliver. I can't possibly be the only person who's had this experience with them.
Thank you.

Negative Disgusted
(1 review)
On Dec 1, 2002, Disgusted wrote:

On Saturday, Nov.23, 2002, I placed an order and was told it would go out Monday am and arrive by Tues. Nov. 25. I did not receive any acknowledgement by Nov. 26 so I emailed the company, and followed up by leaving a phone message inquiring into the status of my order the next day. Sunday, December 1, I had not gotten any response so I phoned the company again. I was told that my order was still not sent out, and that it would go out on December 2. When I asked what had happened I was told the order had been misplaced. I asked why I was not contacted no answer was given. I asked the owner's name and was told Steve, but the employee refused to give a last name. I would have been satisfied if an apology was issued but none was forthcoming. The employee offered to send the order out Monday, standard shipping at no charge. I cancelled the order, and am now determined to take legal action and hold the company accountable. I called back and explained I wanted to write a letter of complaint and was then told that the owner's name is Steve Peralta.

Negative landis4
(1 review)
On May 10, 2002, landis4 wrote:

Worst experience I have ever had with a company I have dealt with. I ordered a product with next day delivery, 5 days later still I wait. I can't get a return message from their customer service e-mail. I can't get them to answer their telephone I still haven't received an order ship verification and FedEx says they can't find or track them. Not a good start or customer service.


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