Comments regarding Tropilab® Inc.Click here to return to Tropilab® Inc.'s listing.
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|On Aug 11, 2013, tphillips244 Conyers, GA wrote:
Posted on August 2, 2013, updated August 11, 2013
On August 11th, 2013, tphillips244 added the following:
I did indeed receive a refund. They said they would notify me once it was issued, which they did not do. It took a couple of emails for them to finally respond and let me know that the refund had been issued. I received it about 6 days from the date that they confirmed it would be issued. I am still leaving the rating as negative only because these items were ordered for my business and, in my opinion, it was a disaster for a company that has been in business this long. It took a while for the products to get to me, most of the herbs could not be used, I paid the extra shipping for these useless herbs, and then I still had to rush to find another supplier for the herbs I needed. I did find another supplier fortunately so just contact me if you would like a recommendation for alternatives. And based on previous comments regarding suspicious activity after ordering from them, I have cancelled my card and ordered a new one. This rating is simply based on my own personal view of my experience and does not necessarily reflect how another customer's experience will be with this company.
On Aug 11, 2013, Tropilab® Inc. responded with:
"On Aug 13, 2013 4:10 PM, Tropilab® Inc. responded with:
This customer uses Dave's Garden forum to complain about something that has no bearing with seeds and living plants whatsoever.
|On Apr 21, 2013, LB232 Dallas, TX wrote:
I ordered Mullaca (for herbal tea use) on February 26th. On their website it says they gather whatever you ordered when you place it so I was patient for a while, but finally on April 2nd I emailed them asking where my order was. I received a generic response and a few days later my "order" arrived. It looks like they just pulled a bunch of lawn clippings, dried them out and shipped them. For padding it was a CVS circular, which I find to be unprofessional. Additionally, like another commentor, within a few weeks of placing this order I too had fraudulent activity on my debit card. Maybe it's a coincidence, but I for one will not be ordering from them again. I don't even feel like attempting to try to get a refund-seems like it would be a hassle. I'll just chalk this up as a learning experience and warn others.
On Apr 21, 2013, Tropilab® Inc. responded with:
"On Jun 12, 2013 11:48 AM, Tropilab® Inc. responded with:
We advised the customer that it would take a few weeks to fill the order. The customer was patient even as it took, due to circumstances, longer than expected. We regret it that, since the customers clearly was not satisfied with the product, it was was not sent back for a full refund as promised at our website!
|On Jan 2, 2013, Grnjns71 Streamwood, IL wrote:
I live in Chicago and because of the warm temperatures I figured I would take advantage and place orders from three different seed companies on12/4/12.When I had received two of them and not Tropilabs I proceeded to contact them on 12/12/12 with.
|On Feb 2, 2010, v33naS Austin, TX wrote:
I have ordered eclipta alba seeds over 10 daya ago . they took my email address and said they would notify me when the product is shipped.Lastweek Icalled and KJ said it has been shipped but nobody notifiedme via email ,there is no tracking no given.Ihave ordered stuff from other companies in the past and it doesnt take this long to get your order from Florida to Texas . I left messages on voice mail to find out where my order is. N obobody has returned my calls.I still havent received my order .I WILLWAIT 1 MORE WEEK and if I dont receive my order I WILL STOP PAYMENT.
|On Aug 1, 2008, furmiga Sao Paulo,
I have ordered pistacheo seeds on early June and so far, no seeds have been delivered to me. I have got an email on 6/16 saying my order had been shipped so I waited the three weeks time for delivery. After this period, I have now sent emails asking for the status of my order, none of them have been answered.
|On Jan 25, 2008, Azimuth7 São Carlos,
The people from Tropilabs charged my credit card more than I expected without telling me the motive.
On Jan 25, 2008, Tropilab® Inc. responded with:
On May 16, 2008 2:40 PM, Tropilab® Inc. added:
This customer received a written advise of the extra costs involved prior to charging his/her credit card. It turns out that the customer did recieved the package with the bought items but did not informed neither the readers of Dave's Garden or us at TROPILAB INC.
|On Mar 26, 2005, cedricb tokyo,
My order was processed in 3 weeks, seeds were still in the dried fruits, and 1 lot of seeds was full of mold. Besides that, they charged 16 $ for postage fees (even if I'm in Japan, that's pretty expensive for 6 seed lot!). In conclusion, it's slow, of bad quality and expensive.