Posted on August 2, 2013, updated August 11, 2013
This company is definitely a hassle as other have mentioned. Not only did my order take a while to get to me, but two of the bags of herbs that I ordered contained plenty of bugs! One of the bags was also 4 months past their own "expiration date". Really? You label the bag with your own expiration date then still have nerve to send it to me when it is 4 months past that date? I have contacted them regarding a refund for the bug infested bags, and they still have yet to issue one despite claiming that it would be done in 1-2 days. I have contacted them a second time so we will see how long it takes for them to issue a refund. I have proof of everything I claim here (video of the bugs, all emails, extra pics) so there can be no disputes from them.
On August 11th, 2013, tphillips244 added the following:
I did indeed receive a refund. They said they would notify me once it was issued, which they did not do. It took a couple of emails for them to finally respond and let me know that the refund had been issued. I received it about 6 days from the date that they confirmed it would be issued. I am still leaving the rating as negative only because these items were ordered for my business and, in my opinion, it was a disaster for a company that has been in business this long. It took a while for the products to get to me, most of the herbs could not be used, I paid the extra shipping for these useless herbs, and then I still had to rush to find another supplier for the herbs I needed. I did find another supplier fortunately so just contact me if you would like a recommendation for alternatives. And based on previous comments regarding suspicious activity after ordering from them, I have cancelled my card and ordered a new one. This rating is simply based on my own personal view of my experience and does not necessarily reflect how another customer's experience will be with this company.On Aug 11, 2013, Tropilab® Inc. responded with:
"On Aug 13, 2013 4:10 PM, Tropilab® Inc. responded with:
This customer uses Dave's Garden forum to complain about something that has no bearing with seeds and living plants whatsoever.
She bought medicinal herbs.
Moreover, what the customer complains about is totally besides the truth.
Customer was refunded 2 days after the request was made. Unfortunately she did not know that she had to check out her credit card account (and not Pay Pal as she did).
She was also notified, through our credit card processor but obviously she does not read her mails.
Customer complaint about insects in her packages; We could not find anything about that in our stock and do not know how they got there. However we offered her to refund her in full which she declined; she wanted a partial refund.....
We also do not know what she meant with suspicious activity
That comment was made some time ago by a customer who clearly wanted to suggest something for which there was not even a shred of proof."
I ordered Mullaca (for herbal tea use) on February 26th. On their website it says they gather whatever you ordered when you place it so I was patient for a while, but finally on April 2nd I emailed them asking where my order was. I received a generic response and a few days later my "order" arrived. It looks like they just pulled a bunch of lawn clippings, dried them out and shipped them. For padding it was a CVS circular, which I find to be unprofessional. Additionally, like another commentor, within a few weeks of placing this order I too had fraudulent activity on my debit card. Maybe it's a coincidence, but I for one will not be ordering from them again. I don't even feel like attempting to try to get a refund-seems like it would be a hassle. I'll just chalk this up as a learning experience and warn others.
On Apr 21, 2013, Tropilab® Inc. responded with:
"On Jun 12, 2013 11:48 AM, Tropilab® Inc. responded with:
We advised the customer that it would take a few weeks to fill the order. The customer was patient even as it took, due to circumstances, longer than expected. We regret it that, since the customers clearly was not satisfied with the product, it was was not sent back for a full refund as promised at our website!
To presume that it would be a hassle is a baseless argument.
If the customer feels that by using his/hers debit when ordering, fraudulent activity appeared; the proper authorities should have been notified immediately.
We still urged this customer to do so.
This learning experience and warning as it called by the customer, has no ground whatsoever since the customer failed to do these 2 things that should have been done."
I live in Chicago and because of the warm temperatures I figured I would take advantage and place orders from three different seed companies on12/4/12.When I had received two of them and not Tropilabs I proceeded to contact them on 12/12/12 with.
Hello Tropilab's,I still have not received any notice via email, my bank account or by mail any idea of when the seeds will be shipped?
and to my surprise I did receive an email the same day with:
Unfortunately these seeds are not available at this time.
Please make another selection
Your card was not charged.
First, I get when seeds are not available but Tropilabs could have contacted me sooner.considering they contacted me the same day for my inquiry of "where is my order" but were unable to contact me to let me know that they have not one seed packet on my order. I did find the seeds else where but temperatures were to plummet and that would not be enough time to receive my order. Thank you for the delay Tropilabs
Second, If I wanted to make "another" selection I would have. So let me randomly pick seeds so I can place another order? Really
Third, the seeds are still available online for sale as of 1/02/12. Hey here is Idea... Take them off, or say "sold out", "Out of stock" something.
Fourth, not even an apology. Sorry must have been taking it to a whole new level.
So my suggestion would be to find your seeds else where, from a company who actually cares and understands what it means to be a gardener.
I have ordered eclipta alba seeds over 10 daya ago . they took my email address and said they would notify me when the product is shipped.Lastweek Icalled and KJ said it has been shipped but nobody notifiedme via email ,there is no tracking no given.Ihave ordered stuff from other companies in the past and it doesnt take this long to get your order from Florida to Texas . I left messages on voice mail to find out where my order is. N obobody has returned my calls.I still havent received my order .I WILLWAIT 1 MORE WEEK and if I dont receive my order I WILL STOP PAYMENT.
I have ordered pistacheo seeds on early June and so far, no seeds have been delivered to me. I have got an email on 6/16 saying my order had been shipped so I waited the three weeks time for delivery. After this period, I have now sent emails asking for the status of my order, none of them have been answered.
Of course, my credit card has been charged on the full amount! I will try to contact them to get my money back but I doubt they will answer!
On Jan 25, 2008, Azimuth7 São Carlos Brazil wrote:
The people from Tropilabs charged my credit card more than I expected without telling me the motive.
I make my order in November of 2007 and until 01/25/2008 nothing have arrived.
I´ve ordered seeds and rhizomes from them.
On Jan 25, 2008, Tropilab® Inc. responded with:
On May 16, 2008 2:40 PM, Tropilab® Inc. added:
This customer received a written advise of the extra costs involved prior to charging his/her credit card. It turns out that the customer did recieved the package with the bought items but did not informed neither the readers of Dave's Garden or us at TROPILAB INC.
We encouraged the customer to e mail us with complaints so that we can correct these if applicable ans/or possible.
Unfortunately this customers has not done so.
This customers has also ordered again with us in March 2008 so he/she is not so dissatisfied as one might concludes reading the comment as posted on Jan. 25, 2008"
My order was processed in 3 weeks, seeds were still in the dried fruits, and 1 lot of seeds was full of mold. Besides that, they charged 16 $ for postage fees (even if I'm in Japan, that's pretty expensive for 6 seed lot!). In conclusion, it's slow, of bad quality and expensive.