On Sep 25, 2013, sosreptile Fairfax, VA (Zone 7a) wrote:
Posted on July 26, 2013, updated September 25, 2013
When I placed my order for three plants (Bougainvillea 'Double Red' 2.5", Hibiscus 'Japanese Lantern' 4" and Clematis 'Nelly Moser' 4") I was giddy with excitement. Here I saw a company that has been around for more than a century, has a well constructed website that is easy to browse, has an exciting selection of plants and had authored a book that I own and enjoy referring to. Not only that, but the plants I ordered had excellent reviews on Logee's website and they were part of the summer sale currently under way, so I decided to take the plunge and order. Unfortunately, my experience after the order was less than desirable. These are the points that made me decide to give a negative review:
1) The online order tracking system is a bit dysfunctional. After ordering I got a confirmation email of my order. The site said orders are typically shipped within 5-7 days. A week later, I got no shipping confirmation email and the status on the website had not changed, so I contacted customer support. They told me it had shipped the previous day, and since I had chosen not to receive emails from them I didn't get the notification. Firstly, I did not choose not to receive emails, and secondly, even if I did, then how did I get an email confirming my order was placed? So I asked them for a tracking number, but their tracking system was down on that Friday and I had to wait until Monday to get a tracking number, by which time I received the plants. Today, two weeks after I placed my order, the website still has not updated with the order status. They really need work on making this system better.
2) Typically, you would want to avoid physical stress to the foliage of plants when shipping them, but the plants were wrapped fairly tightly in packing paper, placed at the bottom of the shipping box, then secured there by boxy wads of the same packing paper placed on top of the plants in the corners of the box. I have ordered plants from other places and this packing method was rather disappointing (refer to my review on Neem Tree Farms' where I described their packaging).
3) The Clematis has no growing tips (was cut back) and the leaves look unhealthy and stressed. The Bougainvillea's growing tip was damaged by the packaging and has shriveled and blackened. The hibiscus, although healthier looking than the other two, came with it's own ecosystem - it had a live spider, complete with web and insects caught in it. Now, I've been gardening for years and bugs don't bother me much but if I'm ordering from an established place, I surely expect the plants to have been inspected before shipping. What if it was a poisonous spider?
4) In the reviews on the site, most people said the plants were bigger and healthier than they expected, and in some cases already blooming. In my case, I was surprised at how small the plants in the 4" pots were. I did not get the feeling that I got my money's worth, particularly on the hibiscus which cost twice as much as either of the others. I was definitely expecting something bigger than a 4" cutting for $13, and that was the sale price; full price is $17 and for that price I can get a gigantic hibiscus plant, albeit not this particular breed, at Lowe's or Home Depot.
On the positive side, their selection is great, the site is good (except for the order tracking part), shipping was fast (2 days via Fedex) and that the customer service rep on their online chat system was helpful and understanding when I called to enquire about my order. I will wait a little longer to give these plants a chance to redeem themselves before I decide to give Logee's customer service a call, but overall I was disappointed with this order.
On September 25th, 2013, sosreptile changed the rating from negative to neutral and added the following:
I still don't see myself ordering from Logees in the near future simply because they are just too expensive (both in terms of plant cost and shipping) for the quality of plants received.
However, I'm changing my rating from a negative to a neutral because Logees promptly refunded me the price I paid for one of the plants they sent me that didn't do well.
On Jul 28, 2013, ScienceChick The Colony, TX (Zone 8a) wrote:
I really want to give Logee's a positive rating - they have such unusual plants and their catalog gets my tropical/exotic-loving heart going. I'm not giving them a negative because some of the plants I've bought from them survived. Not many.
The first order I placed with them was for six plants (Adenium obesum, three violets, sweet olive, sweet potato vine). With the exception of the Adenium, they were all really small and none of them lived more than 5 weeks.
I gave Logee's another try and ordered another Adenium, a banana shrub (Michelia figo) and another sweet olive. The Adenium was a good size but the other two were very, very small. Five months later, the Adenium is doing well and the banana shrub is barely hanging on. The sweet olive was dead in two weeks.
I'm not a master gardener but I'm reasonably adept at container gardening; I grow bird of paradise, hibiscus, plumeria, adeniums, etc. None of the plants I ordered were "hard to grow" and yet ... I give up and won't buy from them again.
Posted on June 4, 2013, updated June 6, 2013
Last summer I ordered a purple Iochroma from Logee's. The catalog stated it was hardy to zone 7 (where I live). I planted it, it grew all summer, then died back to the ground last fall, which I expected. On May 3rd, I emailed customer service to say that it had not sprouted yet. They advised me to wait until the end of May, because this year's weather had made everything a little late. Well, my area just had 4 days of 87-plus degree weather, it is now June 4th, and nothing has grown yet. I emailed customer service again this morning asking for a replacement. I will change my rating if and when I hear from them.
On June 6th, 2013, pupgirl changed the rating from negative to neutral and added the following:
I heard back from Customer Service. They are double checking on the hardiness zone, and will get back to me.
On May 22, 2013, jaimelemon St. Louis, MO (Zone 6a) wrote:
Posted on July 25, 2012, updated May 22, 2013
Posted on June 21, 2012, updated July 25, 2012
My first order with Logee's was a success! I purchased a set of the Lithops and a Split Rock for my mom's birthday. Both were smaller than I envisioned, but what did I expect? The website plainly stated that they would arrive in 2.5" pots. They are both very cute, and I believe I may have gotten a bonus Lithops! (The website picture shows a pot of 3, I received 4.) They are all so cute!! A real conversation piece, my mom is going to love them. I also bought one of their Ponderosa lemons in a 4" pot. It looks to be a nice, healthy cutting. It is a single stem, about 14" above pot. All plants arrived in good condition, especially since it has been in the mid 90's here. Everything was very well packaged, all the dirt and plants stayed securely in their pots. Also, shipping was very fast, only 2 days from Connecticut to Missouri. I wish they would have included a catalog with my order, I was looking forward to sharing it with my mom when I give her her gift. Overall, I am very happy with my purchase and will definitely keep them in mind for future purchases. Thanks Logee's!
On July 25th, 2012, jaimelemon added the following:
I just want to add that my Ponderosa lemon cutting has done nothing but grow since I received it back in June. AND, it has put on all this new growth in consistent 100+ degree temperatures. Thank you Logee's for sending me a plant that not only has some history behind it, but also flourishes in my very novice hands. I feel like a proud mother all over again. :)On May 22nd, 2013, jaimelemon changed the rating from positive to neutral and added the following:
I purchased a Buddha's Hand citron and a book, Growing Tasty Tropicals. When I received my package, the plant was small but in good shape, but they sent the wrong book (even though the packing list had the correct book title on it). I emailed them about the mix-up and instead of getting an apology and an assurance they they would promptly correct the issue, the first words in the email were "Can you send the wrong book back?" When I explained that I wasn't spending any more money to get what I had already purchased, they came back with "We will credit you the shipping charges when it's returned." At this point I became angry because I shouldn't be inconvenienced to fix their mistake, I just want my correct book that I ordered. So, *I* had to suggest that they send me a postage paid envelope to ship the book back. They agreed, but I feel like they should have suggested this in the beginning. They were more worried about getting their merchandise back than keeping their customer happy, and this bothers me. The only reason I am not giving them a negative is because they are fixing the problem, but I am not happy about how the resolution came about. I don't think I will be making any more purchases from them in the future. I agree with other reviewers when they say that if you can find it somewhere else you might be better off. They do have some unique plants, but they are quite small, not at all like the pictures because, when asked, they will tell you that those are pictures of the mother plants, not what you will actually be receiving.
On Aug 9, 2012, cowboygardener Slaton, TX (Zone 7b) wrote:
I placed an order on July 10 and didn't receive any information after the initial order confirmation. I would check their website and everything in my order was "in progress". Finally, I called this morning to inquire and was told it was too hot to ship to Texas. I cancelled the order. By the way, I just checked their website and my order is still listed as "in progress" and not "cancelled".
I can accept that Logee's feels it is too hot to risk shipping live plants. However, the lack of communication was very frustrating. A simple email saying that my order would not be shipped until temps were lower would have gone a long way in easing the frustration I feel with the company right now. I understand they have made a change to the website that makes this policy clearer but it came too late in my case.
I have ordered from Logee's before and probably will in the future now that I am more familiar with their shipping policies. Sigh. I was really looking forward to the scented geraniums.
On Aug 7, 2012, Barrysewall Larsen, WI (Zone 5a) wrote:
Even though I am a young guy, I am currently going to school to get a Horticulture Technician degree. I know lots of plants when I see them and from my experience with Logee's obviously they are making lots of cash! For what do you ask? Small tiny plants that are shipped at the stated shipping price but honestly, whomever it is that knows how to create a new plant from whatever species it is must be smarter than a genious. I'm literally serious. I've ordered from them before but from my intuition, I don't really think that these plants I ordered were considered 'real' in my mind.
Posted on November 6, 2009, updated June 28, 2012
Posted on August 24, 2009, updated November 05, 2009
My husband overheard me discussing Hoya Lauterbachii, so he ordered one as a surprise.
The hoya is absolutely beautiful. Its height is 22 1/2". I checked for hitchehikers, so far so good..none. Its velvety leaves are without mars. In fact they're perfect.
The only mistake Logee's made, they asked if the Hoya was a gift. He said yes. He was under the impression a gift card would be included, but the plant arrived without a card or any indication who the plant was from. My name was on the outer box, but I had no idea who sent a plant. 'for a minute I thought I had a secret admirer..lol'
The hoya was wrapped securely, well-packaged, and according to the time my husband ordered, quickly shipped.
If for some reason my husband reads this, "thanks, XOXO"
I'd like to thank Logee's too..Toni
On November 6th, 2009, Toni05 added the following:
My husband placed a second order from Logees. He ordered Begonia FireFlush 'Curly', Anthurium, root-grown in Lava Rock and a Dragon Fruit, (Hylocereus.)
The Anthurium is very nice, loaded w/flowers. I only wish care instructions were included for plants grown in rock..especially when sent to cold, dry climate areas.
Because I have over 300 plants, my husband can't keep track. While browsing Logees site, he spotted the Dragon Fruit..in his mind, he envisioned a plant similar to the picture, even though the ad says it's potted in a 2.5" pot for 14.95. For one, I have this plant, purchased from another nursery, four times the size for 4.99.
Instead of sending Begonia Fire Flash 'Curly' they sent a standard B. Fire Flash.
I emailed Logees, asking if I could return the Dragon Fruit. They responded asking the reason, which I explained. Apparently they didn't want this tiny, and I mean small, plant back. Guess I'll write off the 14.95 plus shipping as a loss.
They sent a second Begonia, 'Fire Flash Curely' the plant that was ordered, but honestly, I see no difference between the first and second begonias. lol. I even posted both begonia pictures on a plant forum, and others agree. It looks nothing like the B. FireFlush 'Curly' posted on their site. Color or shape.
I'm leaving positive feedback because the plants I received, 'other than the Dragon Fruit' are large, healthy specimens.
The Dragon Fruit cost should be 2.99.
Last, I wish I knew if the second Begonia was a true B. Fireflush 'Curly', the plant my husband ordered....
If a Logees rep reads GWD feedback, and curious as to the looks of the Begonia I received, I'll be more than happy to send pictures..
As a matter of fact, I'm looking forward to it so I'd know if I got the correct Begonia..Toni
On June 28th, 2012, Toni05 changed the rating from positive to neutral and added the following:
From 1994 to 2000, I was a loyal Logee's customer. At that time, plants were shipped in 4" pots and 3 times the size they are now.
Because Logee's was one of a few out-of-state nurseries that sold rare plants, I ordered... 98% were gorgeous.
Around 2000-02, they started potting and shipping in 2.5" pots, plant size decreased, but cost and shipping increased.
I placed a a few more orders, including a citrus..What was sent was a 4" dead stick. It wasn't too expensive, so I figured $$ down the drain.
I then ordered an Acalypha. It was tiny and dead. Alcalypha was in a sorry state; this time I phoned. There were other plants I ordered from Logees..many dead. I won't say it's all Logee's fault. I take blame for some, but when a plant starts off with problems, the future doesn't look too good for greens.
Customer Service was pleasant, she agreed to ship another Acalypha. It arrived quickly and large.
My thought was, 'Why wasn't a healthy and good-sized plant sent in the first place?'
It was around 2000 I discovered online nurseries. I ordered from a few places, and couldn't believe the difference.
I felt bad, because I believe there should be more family-owned businesses, but when it comes to decent plants at reasonable prices...end results, I discontinued buying from Logee's.
Since I have 350-400 plants, my husband rarely buys me plants for fear I already have one.
He heard me talk about Aloe polyphyllia 'Spiral Aloe,' and decided to surprise me.
I knew he'd ordered, since he used my computer, lol, but I didn't mention it.
The aloe is nice-looking, fully-rooted, in a 4" pot, BUT, the cost w/shipping came out to 36.90. 11.95 for shipping one, 4" plant is ridiculous. The box could have held six plants.
Also, since it's been so hot, many nurseries are adding cooling pads, some @ 2.00, others free. No cooling pad was included.
Thankfully, my Aloe was okay, but time will tell.
If Logee's is reading this, I'm sorry, perhaps you are happy with the amount of customers you have, but numbers would increase if plants were larger AND shipping less expensive.
I decided not to leave Negative Feedback because the Aloe is nice, but not worth 36.90. I don't care if shipping is seperate from cost...the money comes out of our wallets.
PS: I order from numerous nurseries and Ebay sellers. For .25 the cost of the Aloe, many send cuttings or bonus plants. Thought I'd mention it in passing..... Toni
Posted on March 15, 2012, updated March 16, 2012
I made 2 different orders on 2/22/2012 with Logee's. Having heard nothing, 13 days later I had to email them to check on the status on 3/6/12. The first order was delivered to me 3/7/12 in good condition with very fine plants. The other Order # 14587868, for my niece, was back ordered because of an outage of Citrus Medica Turunji. I was informed by email that as soon as it was back in stock the 2 trees would ship together as a full order. My niece was quite disappointed when the package arrived with NO CITRUS MEDICA TURUNJI after I informed her that Logee's email said it would ship as a complete order. There was NO explanation in the package or in my mailed invoice to explain the contradiction in shipping and the promises in the email. When I ordered the tree online it was IN STOCK. I find communication at Logee's to be woefully lacking, their promises empty and an absence of commitment to stock online orders by following through with their own emails.
Your order is in Back Order status due to the Citrus Turunji. Our growers are letting us know that this item should be available shortly. As soon as they release this item suitable for shipment we will get your order shipped right out to you.
Logee's Customer Service "
I informed them I was happy to wait for the whole shipment and was not informed that they were only going to ship out 1/2 of my order in contradiction to their email.
On March 16th, 2012, SaintWood changed the rating from negative to neutral and added the following:
Logee's replied to my complaint and apologized for the confusion. They are shipping out my Turunji at no additional charge. While I am happy with the outcome, prompt and better communication from Logee's would have avoided the entire situation.
On Dec 15, 2011, whitefragrance Fredericksburg, VA wrote:
Please read the review left a few reviews below this one by "Fragrantfan".I have not been able to figure out the password for that account and hence am posting it under another new account. I would like to say thank you to Logee's for taking care of the Michelia Alba problem. I left them a phone message and had given up on getting any resolution out of it.My Michelia costing $50 was sent with scales on it! But few weeks later another Michelia arrived in the mail all for free. They sent me another $50 plant all for free.That is surely commendable. However, i would stilll like to reinforce the presence of the rude lady on the phone who i talked to again a week before and she hung up in a hurry while i was in mid sentence asking about guess what??(another order ofcourse!)So, will i order again, ofcourse i will, but i do think Logee's needs to address the rude lady on the phone problem.Also, they discontinued a plant which i had ordered already but showed available on the website and nobody communicated with me about that.I was waiting for the plant and when i called,was told it has been discontinued.(Jui molle).Also i have noticed that in orders with many number of plants, to fit all plants in a single box, they ship smaller sizes,but if you order one or two plants they arrive in decent sizes.
On Nov 4, 2011, woodspirit1 Lake Toxaway, NC (Zone 7a) wrote:
I ordered a couple of things from Logee's some time ago and they did well. I was planning to order from them again but they have dropped so much in the ratings that I may not. I wonder if Logee's has changed hands?
On Jun 6, 2011, LOVIE2 Boston, MA (Zone 6a) wrote:
Posted on August 17, 2009, updated June 6, 2011
I have ordered from Logees for about 5 years. Unfortunately none of my lemon/lime trees have survived thus far. I'm sure due to my own fault. I currently have a vanilla vine that was replaced because the first one came in broken. I also have a very small persian lime tree that has not grown since I've had it (about 2 months I think) but continue to have high hopes for. Logees has very good customer service and people there that are available to help you with plants questions because of that I would not hesitate to try yet another tree from them.
On June 6th, 2011, LOVIE2 changed the rating from positive to neutral and added the following:
The Persian Lime Tree mentioned in the post above died about a month later. I was gifted new meyer lemon and a satsuma orange tree in August of 2009. They are still alive and doing well. Now I know for sure the previous trees (blood orange, meyer lemon, ponderosa lemon, orange) recieved that always died within months was NOT due to my own fault. I am an experienced gardener and thought I was doing everything wrong for my citrus but I think the age of the trees are maybe too young to ship and they never get over the shock. Regardless, unless they improve their plants, I doubt I'll be using them again. I don't want to feel like I dupped anyone into buying from Logees based on my review so I had to come back and express my view. The customer service was still good which is why I am changing this to a neutral and not a negative.
My complaint is the same as a few others....you really don't get much for the price.
I have purchased similar plants locally twice the size and half the price.
What I do like is their selection,,some stuff is hard to find.
Posted on May 15, 2010, updated May 22, 2010
I never received my shipment of passifloras that supposedly arrived on May 5th by priority mail. My mail carrier always makes sure I get my packages and nothing from Logees ever arrived at my address. I have e-mailed repeatedly and all I get is "We sent the order. You got it on May 5th."
I DID NOT GET IT.
I asked them where they sent the package and requested that they trace the package so they ignored the question about where they sent it and e-mailed ME the USPS shipping number. I am not only horribly disappointed, but am angry at the lack of customer service as well. Now the flowers I really wanted are listed as unavailable and I am horribly disappointed because they were purchased with a gift certificate that I received from my sister as a Christmas present. I literally spent hours pouring over their catalog choosing just the perfect flowers for my garden and now I won't have them. This is so frustrating.
Now, after reading feedback here on Dave's Garden and finding that many people get "hitch-hikers" (spider mites, thrips, caterpillars and more) I'm thinking that the indifference of their customer service and the frustration of dealing with this company is not worth it...they have lost a potentially good customer as I spend hundreds of dollars at a time on my ever-increasing number of gardens.
On May 22nd, 2010, dracr changed the rating from negative to neutral and added the following:
I upgraded my rating to neutral because after reading my feedback here and on their web page, a Logees' customer service rep apologized and said they would make good on the order once the plants were back in stock. Since my garden is on a home and garden tour on July 17, I had decided I needed to order from another nursery and asked Logees to simply reinstate my gift certificate for a future date. If all goes well then, I'll consider my neutral rating.
Posted on August 20, 2009, updated October 27, 2009
I ordered a number of plants for my terrarium, based on Logee's recommendations for Terrarium plants. Unfortunately, they came with hitchhikers and the slugs promptly killed my entire previously healthy terrarrium.
To be fair to Logees, I was too busy to contact them about the problem and give them a chance to fix it. I will probably give them one more chance since I'm having trouble finding good sources for terrarium plants. Next time I will also be smart enough to quarantine new plants for awhile.
On August 20th, 2009, smord changed the rating from neutral to positive and added the following:
Wow! I got a call from Logees within the hour and they offered to replace my plants, months after the actual problem. I'll log back again after I receive the plants if they do ok, but I'm definitely impressed by the service.
-SarahOn October 27th, 2009, smord changed the rating from positive to neutral and added the following:
Unfortunately, 2 of the 4 replacement plants also came with hitchhikers - this time with caterpillars that seemed to hatch in the soil about a week after I got them. Those 2 plants died. Logees offered send me a refund, which I took them up on. THey pointed out that they use biological pest controls, so it is possible for pests to survive in the potting soil at times, which is a good point. Frustrating, but I will probably order from them again since there is no financial risk and they do have some wonderful plants. The two surviving plants are doing great.
I love that Logee's carries many unusual plants and I've ordered from them 2 times recantly.
I wanted some supplies so I thought I'd try a couple plants also.
First order was for a Columnea and it arrived looking OK but within a couple days turned black, I emailed them but got no reply. I'm thinking it got to hot on it's way to me.
The other plant I got was Schlumbergera 'Thor Tenna' and it was a very nice size plant and is growing nicely.
2 of the supplies wern't sent but I was charged for them so I had to call about that and they did sent them.
So I felt some what confident ordering 2 Schlum Aspens allthough they were a bit high priced but I've been looking for this one for some time now.
Well they arrived and I was very disappointed, the Schlums were less than 3" tall and one had 3 tiny segments off the rooted piece (very tiny) One was out of it's pot so I could see the root ball and it also was very tiny.
In my openion these should have never been sent to a customer at this size.
I also ordered a Begonia but it arrived smashed and broken.
I called them and they did say they would refund for the Schlums but asked me to give the Begonia a couple weeks to see if it recovers.
So far I've not gotten a refund so I'm not only out the cost of the plants but shipping as well.
I struggled with the NEUTRAL because I ordered from LOGEE's twice in early 2005. I talked on the phone with them, I placed internet orders also. When I encountered small problems - I emailed - but received no response.
My Allamanda Butterfly (2 plants) were small, and not well rooted -- contracted spider mites almost immediately after they warmed up and died. They did not transplant well - I don't think they were "well rooted" .Some of the rex begonias I ordered were quite lovely -- some have done better than others. Plants were well packaged, except when a heavy bottle of liquid fertilizer was placed on TOP of small plants !
I think they have some unusual plants that you just can't find everywhere -but I think for the premium prices, ALL the plants should be premium quality. Yet, I would probably order from them agan - just because I collect unusual plants. and they have some quality items. I just wish they would have kept the dialogue open and answered my e-mail. (and maybe said I'm sorry you had a problem. That would have done it for me.
I've been lucky enough to visit Logees twice in the past few months so I could pick out plants in person. The selection was amazing. What was also amazing was the shocking contrast between the pristine, vibrant catalog and the reality of Logee's filthy greenhouse. I don't think I've ever seen so many fungus gnats in my life. I was also a little grossed out by the green slime that was coating some of the older plants in terra cotta pots.
If you ever visit don't wear anything nice. Some of the aisles are about 18" wide; I had to walk down them SIDEWAYS. There is literally NO room for people to pass if they are walking towards you from the other direction. I had to climb up into some side aisles whenever anyone needed to pass by me.
It is great that they have been around for over 100 years, but I don't think they've cleaned anything since their grand opening. The prices do seem high for the small plants, but you do pay for getting plants that are hard to find. If you can visit I do recommend it. You can pick out your own plants and you get to walk around a place with a lot of history. But... expect lots of bugs and be prepared to get a little dirty. Watch out for the uneven floors and steps.
On Nov 20, 2004, FabienneChri Cincinnati, OH wrote:
Logees is a place where I can get things no one else will ship. Their violets are exotic, begonias are extensive, they have a wonderful selection of fragrance plants. I used to think they were the best I could get, until I tried another source and got a big shock.
I ordered an osmanthus fragrans from another company to go with one I got from Logees...what a difference! The price was the same! The Logees sweet olive was about 4 inches high in a small container. It looked like it had been forced to grow roots from a twig. The poor little plant has bloomed but it was sad in comparison to the 1.5-2 FOOT specimen I got from Ecolage for the same price. The Ecolage olive was very full of leaves which looked healthy and was blooming when it arrived. The wrapping was great and there was an impressive set of papers from the Louisiana Department of Agriculture stating the health and pest free status of my plants.
For the money, I will only be shopping at Logees when I can't get it anywhere else. I have had the whitefly experience from Logees in the past, so many of their plants are teeny weeny things with great big price tags.
Mailed order and check April 1st this year, specifying May 12th week delivery; check was cashed April 10th. Sort of forgot about my order til June 10th ,when I emailed to ask where my stuff was? About an hour later, a very nice customer service person called and apologized for the 'delay', and said my package had shipped the previous day (June 9th).Hmmm.Got the box the next day (Hmmm) and was disappointed to find 4 TINY crummy plants (that I paid $4-6 each for), and 2 larger crummy plants. The bouganvillea($14) actually looked as if it had spent time in a freezer, and was now in the process of dropping all it's leaves,and a hibiscus was obviously chlorotic-a $15 plant. So I sent another email, detailing my complaints. The same service person called back again; this time she had talked to the owner, who had authorized her to reship new plants and give me a full refund. Well, I didn't expect to get anything for free, but accepted. 3 days later got the replacements via Priority Mail: mostly better quality though still small, BUT they had apparently run out of the hibiscus variety I had originally ordered, and had substituted a (cheaper) one that I detest. I emailed again, to let them know I got the stuff, and it was mostly acceptable, but that I wasn't keen about the substitution. They emailed back, basically, 'Sorry'.The next day I got the refund check in the mail. I would have been very satisfied just to get good replacement plants, even though they were late, but that substitution bugs me, even for free. They get an A for good intentions,and a seductively gorgeous catalog, but there are some problems there. Unless I desperately want something in one of their catalogs that no one else has, I don't think I'd take a chance again.
The Passifloras I ordered from Logee's were beautiful---good-sized, well-rooted plants. Unfortunately, they had mealybugs AND spider mites.
I had the opportunity to visit Logee's; their plants look great and I was more pleased by the plants that I could pick out myself.
On Feb 5, 2002, carol Bayonne, NJ (Zone 6a) wrote:
I ordered 4 items as a gift. 3 of the 4 died (2 were citrus)causing knats in my friends solarium. Plants are not at all established, very small. When I called to complain THE MANAGER was rude twice. Their return policy is 2 weeks. They were going to give me a credit. Instead, I ordered for myself another larger citrus to give them the benefit of the doubt. The small balance was to be credited to my account. My order never arrived. My account was not credited.
The replacement was shipped to the wrong addy, therefore, going to my PO BOX which sat there for 4-6 days. When I called asking for my shipment they never checked the addy just said the weather was too cold and it was on it's way. My credit finally happened after a 4th call. Again, rude. Citrus is living, somehow.
They seem to feel that because they have been in business for 150 years as they pointed out all too often, they can do no wrong! They certainly did do wrong twice and would probably do wrong again.
A WORD TO THE WISE IS SUFFICIENT! I am never this demonstrative. Good luck!
On February 23rd, 2002, carol changed the rating from negative to neutral and added the following:
The Meyer Lemon I received is now flourishing. Although I have changed my rating to be fair I would view this company with trepidation.
Was the gift I sent mistreated by the receiver? Perhaps!
Would I order from them again? Probably not. I maintain their prices are high and the plants small. There are too many other options out there that handle first time customers with respect, concern, understanding; rather than with indifference.
I have had mixed results. Once I ordered an ornamental grass (several different orders) which was consistently filled with a different plant. You probably cannot beat the selection, but I've had problems with insects on the plants. I've probably had about 50% survival rate which is somewhat lower than I would expect. I will order from them again.