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Seeing all the positive reviews here of Logee's, this spring I ordered about $200 worth of plants. I received them promptly and they were decently packaged. I got a wide variety & some went outside my house, front and back, and some stayed indoors. However, within a week or so a couple started wilting then dying. At first I figured you might lose a few with any large purchase. But as the weeks went on many others either died outright or seemed very sickly. I should mention all my other plants that I already owned were and are doing fine.
After 2-3 months I was really annoyed by how much money I spent on sickly plants. I sent an email to Logees explaining the situation and asking for help with my remaining plants, especially two brugmansias, my most expensive purchases, that were alive but struggling. I got a message back telling me they only guarantee their plants for 30 days and offering no real help with the plants.
Now it's fall and I'm still very bitter. Every single plant I bought from Logee's is dead, except the 2 brugmansias I have quarantined in my house. Now that the humidity is gone I see the problem - spider mites! Everything must have been infested. Since absolutely all my other plants are fine I know the mites must have come from Logee's. That's $200 wasted and I'm trying to decide if I should just throw out the brugmansias. I will never buy anything from Logee's again!
On Feb 11, 2009, mersiepoo New Freeport, PA wrote:
I don't like to complain, like my mom says, if you don't have anything nice to say, then don't say anything at all. I've ordered from logee's over the past several years. I consider myself a basically decent gardener, I can actually keep most plants alive, including a potted gardenia (insert applause here). I could list most of the plants that I have bought from them, and I think about 40 percent of them have survived.
I do attribute some of the plant losses as my fault, I had a passionflower that I had all summer and it got too cold in the house during the winter and it died. My fault. I also had a tea tree (camellia) that also died, my fault because I over watered it. I also killed a gardenia, but that was because I thought I wasn't supposed to fertilize it, and it died from malnutrition. I learned from my mistake with subsequent gardenias.
Many plants did die, although it took a few months for them to kick the bucket. I bought a puny australian finger lime that was frozen in time, it did not do anything at all for a few months and then just started turning brown. I treated it like my other citrus plants, but it just sat there and stopped living. Over the years I bought 2 maid of orleans jasmine plants, the first one died so I bought another one another year. So far it's still living. It's not doing much, no flowers, but it's still alive. I had gotten a mentha requienni (sp?) that died fairly quickly. I called them up and they were very nice and replaced it, but the replacement died as well. I figured may as well not try again. I also bought a fragrant violet that didn't do anything for a month and then turned brown. I have bought violets from Bluestone perennials and they are doing great. I didn't know I could kill violets. It wasn't even a parma!
I would just chalk up the other plants, the blood orange and ponderosa lemon ,etc to life but the reason spurring me to leave negative feed back is because of the bugs and other disease I got.
15 years ago I had gotten a nasty virus that spread to all my plants in my old house thanks to a coffee plant that I had gotten from Lowe's. It was some sort of virus, as I sent samples to the county ag extension. I had to destroy 30 beautiful plants I had grown from seed (cue sad violin music). Therefore, I am Extremely fastidious about keeping my plants disease free. Over a year ago I had bought an epiphyte (night blooming cereus) from them. After a few months, I noticed that it had some dark sunken spots developing on the lower leaves. I didn't know what it was, as none of my other plants had spots on them. I figured it had to do with watering or fertilizer issues and forgot about it. Later in the summer after I had moved it near my christmas cactus (that never has had any spots on it at all), I noticed that the christmas cactus started getting small spots on it! I also saw that my new dragonfruit seedlings were also developing the same spots. Apparently whatever it it, it only attacks succulents. I'm very sad about that, because I am going to have to decide if I have to get rid of my succulents and start over (I'm really bummed because I love this christmas cactus, it's got the most beautiful bright red flowers) or not. I may just keep the diseased plants and try to treat them somehow. The bummer is that I was going to give some of the dragonfruit seedlings away or sell them, but since they have this disease, I can't.
Then I got hit with a double whammy. I noticed that the one gardenia (belmont) had thrips on it, which by the time I discovered them, had spread to my other plants. Later on I noticed that my little fig plant from them has spider mites on it. I have never had an infestation of either of these insects EVER. I was not happy, but I phoned them to let them know about the thrips (I didn't discover the mites till a month later) just so they would be alerted to the infestation. Their customer service is great, they said that their horticulturalist would give me a call (he did), and they even shipped me a new plant! Unfortunately, this had thrips as well. I actually did get rid of them manually, it was painstaking but I did it. I had to go buy some organic insecticide to spray the mites, not sure if they are gone though, as I see marks on the new leaves.
I have no problems with their customer service, any time I called they were very nice and courteous, and gave me some good tips on growing my plants! But they really need to monitor and inspect the plants before they ship them out.
I also wish they would not use Fed Ex as a shipper, because the fed ex driver gives all our packages to our neighbor, who has a criminal record. I have had to stop buying from companies that only use fed ex.
I wish I could still buy plants from them, I like patronizing smaller plant companies, their selection of exotic plants is !!fabulous!! and their website extremely user friendly. However, I just can't afford to introduce new diseases into my existing plant population and hate having to buy insecticides. I also hate Fed ex.
On Feb 11, 2009, Logee's Greenhouses, Ltd. responded with:
We have contacted mersiepoo directly to find out how we can resolve this issue.
We apologize for the disappointment. We want all of our customers to be happy with their plants and their experience with Logee's. We would like to send replacements or do what we can to make customers happy. Thank you for your feedback, comments help us learn our strengths and weaknesses and what needs to be addressed more carefully. Please do not hesitate to contact us if any problem arises, we do want to hear about any issues our customers have so we can immediately deal with them in the greenhouses.
This spring I ordered over $400 of plants from this company and although most arrived just fine, I decided to take them up on their 30 day warranty for any plants that don't live due to the fact that 3 small plants arrived heat stressed and never recovered. Well, was I surprised that they don't even return your emails. Yes, the same one they have listed here in many of their responses. It was no big deal and I would have taken substitutes, but to totally lie on their website about a 100% 30 day guarantee is almost criminal to me so they get a negative from me for false advertising on their website and in their catalogs.
I. Hurley
Cisco, TX
On Jul 6, 2008, Logee's Greenhouses, Ltd. responded with:
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On Jul 14, 2008 2:07 PM, Logee's Greenhouses, Ltd. added:
We have contacted rkidz55 directly to find out which plants never recovered and replace them.
Logee's take very seriously our 100% 30-day guarantee and has replaced thousands of plants. We want to make sure that every customer has a positive expeirience with us and our plants. We also answer every email that we receive. Unfortunately, even after seeing this note, we were unable to locate an email from rkidz55. Logee's uses a spam filter and it is possible that the email was tagged as spam. We do respond to all emails, so if you do not receive a response to your email, please give us a call so that we can help.
On Jun 29, 2008, onewish1 Denville, NJ (Zone 6a) wrote:
two friends and I stopped in the store after and a Daves Round up in MA on our way home to NJ... we were met by the most unhappy person I can imagine.. we weren't even there for 5 mins and had to remind us that they are closing in a half hour.. which wasn't so bad... but every 5 or 10 mins HAD TO COME REMIND US AGAIN AND AGAIN..
ok we get it... we are going as fast as we can
even after explaining we were from NJ and it was our first visit there and just drove from MA... she didn't seem to care one bit... I did buy three plants ONLY because I really wanted them... other wise I would have just left them there...
there is no need to be nasty to customers... and slam the door after they walk out... sorry you were in a hurry to get home but you just lost three very good customers ... and ones who arriving were very happy and excited to be there for the first time... you would think after I told her where we were from that she would have been a bit kinder... that was not the case... I can say I am done purchasing from them forever because this person was so nasty
On June 29th, 2008, onewish1 added the following:
One point I forgot about.. when asked how much one of the plants were outside under the tent... the sales person did not know and stated "you have to bring the one inside so I can ring it up to see the price"... WE HAVE TO GET IT... because she did not have the prices right in front of her ... she did not know how much things were and made us go out and get the plant for her to ring up is unbelievable.... lazy & nasty On Jun 29, 2008, Logee's Greenhouses, Ltd. responded with:
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On Jul 8, 2008 9:31 AM, Logee's Greenhouses, Ltd. added:
In response to the comments posted by onewish1 on June 29, 2008, we at Logee's recognize and value our customers who shop both in our retail store and through our catalog. We especially value our customers who travel great distances to enjoy our greenhouses. The sales person who worked on 6/29 and the rest of us at Logee’s offer our apology for your unpleasant experience. She recognizes her responsibility in seeing that all customers, no matter how close to closing, have a pleasant shopping experience with us. A positive experience at Logee’s is always our goal."
On Apr 13, 2008, Posie4U Mansfield, TX (Zone 8a) wrote:
My last two orders from Logee's have been big dissapointments. Both orders totaled 13 begonias. Twelve of the small pots of begonia arrived in not good shape and despite my efforts to keep them alive, they did not survive. The only one that has suvived is one that was in a larger pot. Don't believe I will order from them again.
On Apr 13, 2008, Logee's Greenhouses, Ltd. responded with:
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On May 12, 2008 3:16 PM, Logee's Greenhouses, Ltd. added:
Dear Posie4U,
We apologize for the disappointment. We want all of our customers to be happy with their plants and their experience with Logee's. We would like to send you replacements or do what we can to make you happy. Unfortunately, we're not sure that we can determine which customer you are from the information above, so we cannot contact you. Please call (888-330-8038) or email (logee-info@logees.com) us so that we can resolve the issue for you.
"
I ordered two house plants. I thought they would be shipped when the weather was warmer.
Was I suprised when I got home and their they set on the porch in 28 degee weather, in a ice storm!
I don't think the plants are hurt but they could have been.
If I ever order from them again it will be in the summer.
On Feb 22, 2008, Logee's Greenhouses, Ltd. responded with:
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On Feb 25, 2008 10:30 PM, Logee's Greenhouses, Ltd. added:
Dear camankin,
I apologize for any inconvenience. We watch the weather and avoid shipping when it looks like it is too cold. On 2/11/08, the day that we shipped your order, we only shipped Overnight and Two-day orders (with insulation and heat packs) because of the cold temperatures. Because your order was placed with Overnight delivery service we shipped them right away. We guarantee arrival of healthy plants, so if they were damaged by the cold weather please let us know. Also, we are happy to hold an order for any ship date that you request. On the checkout page of our website there is an "Order Hold Date" box where you can specify the date you wish the order held until - you can order in the winter and have the shipment delayed until spring or summer if you wish.
I ordered 8 plants from Logee's approximately 2 years ago, and all except one died after the 15 day replacement period. About a month ago, I decided to give them one more try, and ordered some cacti and succulents. It was a 3 week wait, due to heavy order volumes during their annual sale. I was given no shipping options, and incorrectly assumed that live plants would be shipped UPS or FedEx, especially in the hot summer months. Logee's shipped them via USPS, and since we live in a rural area, we receive our mail at a PO box in town. It is impossible to get to the Post Office to pick up packages every day, since I work in another state an hour away, and simply cannot always get to the Post Office during their window hours.
So my plants sat in a box at the Post Office for 3 days, and so far one has rotted at the crown, and others are looking a little shaky. I called last Tuesday for a replacement, and asked that it be shipped UPS, and was told they "use USPS Priority Mail", and it would "possibly" be shipped on Thursday. So at this point ,it appears that the replacement will also sit at the Post Office for at least a few days, and it is doubtful it will survive. I give up! I will NOT be ordering from Logee's again.
I am disppointed that a company of Logee's reputation cannot offer some sort of alternative shipping, especially if the customer is willing to pay extra.
On Jul 1, 2007, Logee's Greenhouses, Ltd. responded with:
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On Jul 5, 2007 11:24 PM, Logee's Greenhouses, Ltd. added:
Dear bambu101,
I am very sorry to hear that we have inconvenienced you. It true that we do not use UPS, but I am not sure why the customer service representative did not mention FedEx. We do offer FedEx shipping upon request (we also use FedEx ground for some heavier packages depending upon the distance traveled).
I am currently on vacation, but I have sent an email to the office regarding this issue and will discuss it when I return. If you have any problems with the plants please contact us.
On Aug 28, 2006, mrwallace Port Washington, NY wrote:
I ordered two hardy gardenias and several passion flowers. I was very disappointed that they were shipped in early April with instructions to repot them and keep them warm and lit indoors. Not only were they small but they were expensive. I followed the instructions and repot them and put them out after the frost date (May 15th in my zone) They are surviving but no flowers and no real growth. The company should prepare consumers that they will be receiving small plants that need to be cared for indoors. SInce this is a Connecticut nursery I don't know why they sent them so early. I won't be ordering from Logees again. Too bad - they have a beautiful catalog and interesting specimens.
On Aug 28, 2006, Logee's Greenhouses, Ltd. responded with:
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On Sep 25, 2006 9:53 AM, Logee's Greenhouses, Ltd. added:
First let me apologize, we truly believe that every customer should be happy with their experience with Logee’s and our plants. We also try to learn and improve from all comments made about our products and service.
Most of our customers grow our plants indoors and so all of our current instructions are focused on growing them as indoor, potted plants. This is also why we ship all plant orders as soon as possible instead of holding for certain dates as many mail-order nurseries do. Orders can be held upon request, but we do not do so as a rule because most of our customers want the plants as soon as possible.
We have begun discussing both of these issues and how to correct them for our customers, especially for website orders because with phone orders our customer service representatives always tell customers approximately when shipping will occur and often provide other information as well.
Lastly, we do truly want our customers to have a good experience and encourage them to give us a call or send an email if they have questions or problems with their plants. We are happy to help both you and your plants to be successful.
"
I can't attest to the quality of their products because I never received the order. I placed an order via the website on April 22nd.
On May 5th I sent an email inquiring about the order status only to be informed that it would ship on the 9th of May. When I placed my order all items were marked available I certainly didn't expect that it would be three weeks before shipment. I called and asked why it was taking so long and they replied that this was their busiest time of year.I cancelled my order and asked that they refund my account.
On May 6, 2005, Logee's Greenhouses, Ltd. responded with:
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On Jul 17, 2005 9:08 PM, Logee's Greenhouses, Ltd. added:
First let me apologize, we truly do believe that every customer should be happy with their experience with us.
Please understand that we are a small company that truly tries hard to please all of our customers. However, being a small company we also have limited resources ... during this past spring season we nearly tripled the number of people in our shipping department (from 3 to 8). We still could not keep up with the orders and many took up to two weeks to process, unfortunately, we could not afford to hire more people.
We always inform telephone customers about the approximate order processing time, however, we received two complaints about the delay from internet customers in May and realized that we did not properly warn them. In response we added notes to both our website and our email confirmation as follows:
On our "select shipping" page on the website it now states ... "Standard Shipping: Logee's ships all orders as quickly as we can process them, in the same order that they were placed. During our busy season (March-June) processing orders could take up to 10 business days. Shipping time is in addition to process time and can be from 2 to 5 business days depending on where you are located."
On our email confirmation for an order it now states ... "Logee's ships all orders as quickly as we can process them, in the same order that they were received. During our busy season (March-June) processing orders could take up to 10 business days. Shipping time is in addition to processing time and takes approximately 2 to 5 business days (for standard shipping) depending on where you are located."
In this case the delay from Friday, April 22nd to Monday, May 9th was either 10 or 11 business days depending on the time that the web order was placed on Friday."
On Dec 3, 2002, dianthusman Pecos, NM (Zone 5b) wrote:
My experience with Logee's has by and large been a negative one. Their plants often (though not always) arrive in shocking condition: barely rooted cuttings, many of them, most quite small, and a few not rooted at all. If this had happened only once it would be one thing, but it has happened several times over the years. A shame, since they have such a great catalogue.
It is true that Logee's doesn't offer much information on the required growing conditions for their plants. I live on the desert and this information would help in selecting plants that would be suitable for the hot, dry air here.I ordered plants from them in 1998 and they did well over the winter. Since their catalog comes out in March, I e-mailed them in February, asking about placing an order for Datura or one similar to the Brugmansia I had ordered in 1998. I said I didn't want to wait for their catalog as I wanted the plants to arrive and become established before the hot weather sets in. The plants arrived in 2.5 inch containers and the price had increased from $22.95 for four Brugmansia plants to $29.95. You can imagine how I felt when the catalog arrived and the price increase indicated that it was because the plants would be shipped in 4 inch containers, providing more rooting systems for the plants!!! My e-mail to them on this remains unanswered since March. I doubt that I'll ever order from them again.
I have bought mailorder plants intermittently from Logee's for the past seven years. My experiences have almost always been negative. Few of their 2.5" potted plants survive the first month, generally because they are barely rooted cutting. Frequently, plants featured in their catalog are "out of stock". Some plants arrive with insect eggs on them. Their staff are ignorant of their product's culture except "They grow great in our greenhouses"! I would rate my capabilities as intermediate (orchids in a growing case, tuberous begonias on a patio, rhododendrons in the yard, etc.), so I don't believe the plants I received from Logee's were very hardy. A number of conversations with them about these difficulties were fruitless.
