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Feedback History and Summary   4 positives 3 neutrals 52 negatives

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Rating Author Content Neutral stancanada (1 review) On Jul 14, 2009, stancanada Huntsville Canada wrote: On June 9th 2009 I ordered via internet approximately $80 (shipping included) worth of parts for my MTD lawn tractor. A pto plate, two pulleys, a spring and a drive belt. On June 11th my visa card was charged. I waited a couple of weeks and then tried calling them. Waited on hold for 20 minutes and hung up. I sent an e-mail to the customer service. Got a reply with a tracking number that didn't work here in Canada saying that the parts were shipped. I sent a couple of more e-mails with the same result. After a month passed and reading some of these reviews I thought I had been taken for my money. I ordered the parts locally for three times as much as Outdoor Distributors had charged. On July 13th my parts arrived by mail post marked July 2nd. A full three weeks from the time my visa was charged. I will now hope that I can cancel the parts I ordered here. I did get my parts for a good price, but waited over a month to get them. That's why I am giving a neutral rating. Neutral grasswacker (1 review) On Nov 15, 2007, grasswacker Needham, MA wrote: I called Outdoor Distributors and spoke with Wanda. She was very friendly and helpful. She helped me find parts that I was unable to find anywhere else. She actually took time and researched my information and didn't just fart me off like all the other companies did. And she had my parts to me in a timely manner! I have sent all of my friends to this company due to the friendly customer service! Note from the Garden Watchdog editors... It is the stated policy of the Watchdog that companies can NOT pose as customers to inflate their own rating. This review was posted from the same IP address as the company representative. The rating was changed from positive to neutral so that it would not affect the overall rating given by customers. On Nov 15, 2007, Outdoor Distributors responded with: " On Nov 15, 2007 8:41 AM, Outdoor Distributors added: These comments are from actual customers that did not want to subscribe to Daves email list." Neutral fredhawley (1 review) On Nov 14, 2007, fredhawley Flint, MI wrote: I just received an order that was actually a couple of days faster than i thought it would be and it was exactly what i needed. And one of the customer service reps, Carolyne, actually called and told me about a price DECREASE. Carolyne was very knowledgeable and helpful. They are also environmentaly friendly by using recycled newspaper. AND I absolutely loved their southern accent. I would deffinitely reccomend Outdoor Distributors to everybody!!!! Note from the Garden Watchdog editors... It is the stated policy of the Watchdog that companies can NOT pose as customers to inflate their own rating. This review was posted from the same IP address as the company representative. The rating was changed from positive to neutral so that it would not affect the overall rating given by customers. On Nov 14, 2007, Outdoor Distributors responded with: " On Nov 15, 2007 8:43 AM, Outdoor Distributors added: These comments are from actual customers that did not want to subscribe to Daves email list. "