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So far my experience with 123ponds has been surprisingly positive. Ordered my filter, recieved confirmation of order almost immediately, and was sent tracking information all on the first business am following my ordering the product. I also contacted customer support about suitable pumps specific to my needs. Recieved a very prompt answer. The associate gave me several options with pros and cons. Im ordering the pumps next week.I really do like this company. I read the return policies and dont have any complaints. If it cant be returned make sure its the right item before you order it. Im ordering a pond liner next spring. It will be from 123. The filter arrived on time. It works great.
Before purchasing, I read the comments on this page. I went ahead and ordered a 3 way valve for my swimming pool. I ordered the valve at 1:00pm on Thursday, it shipped the same day and I received it on Monday, as described and I am installing it today. Seems like pretty good service and fair pricing to me.
On Dec 9, 2009, 123Ponds.com responded with:
"On Dec 9, 2009 3:32 PM, 123Ponds.com responded with:
Thank you for your positive feedback! It is very much appreciated and we provided the same great service that provide to all of our customers. We are glad that you took the time to write about it and for initially trusting our company 123Ponds.com "
This morning, after reading the comments on 123Ponds.com, I decided to add my two cents worth. I found 123Ponds via a Google search about 3 years ago. I have ordered three or four times. Each time my order was shipped same day. Each time my order was complete and well packed. Price comparison brings me back because, even though I pay FL sales tax, I find their prices to be the lowest, particularly on barley products. Of course, I have never bought a product, used it and then attempted to return it. Also, I know how to handle warranty issues, so I have not encountered the problems of the whiners. Good website, fast shipping, good pricing. Give them a try.
123Ponds, if I could give them 10 stars I would! Twice in the last 6 months I have had to contact the customer service. Each time they have more than gone out of their way to assist me in getting my problems resolved. The first was with trouble shooting an equipment repair. The second was getting a warranty replacement. The customer service gentlemen remembered who I was, my original purchase, contacted the manufacturer, emailed my invoice and arranged a replacement for me. All I had to do was send a thank you note. I will exclusively use 123Ponds for all my pond needs.
I'm a first time buyer with 123ponds.com. The best test of customer service is when something has gone wrong (unfortunately) - and we certainly had a chance to test it. There were two important items that didn't arrive as part of our pond kit. Frankly I was worried that we'd have trouble getting our missing products, as I'm always leery of a new supplier, particularly over the internet.
I am thrilled to report that 123ponds.com was immediately responsive to my appeal for help, and the communication throughout the resolution process was exceptional. What a relief! They are shipping my missing pieces today, and we should be back in business in time for our do-it-yourself pond installation during our vacation early next week.
I have been a satisfied customer of 123 Ponds since 2005. I was referred to them by my father and I can honestly say I have not had a bad experience yet. Both the product offering and customer service are outstanding. A great example is last Sunday my pump died to my pond filter. I placed an order for a new pump on Monday after 3 - I called customer service to ask about when I should expect delivery (just in case I needed to expedite it) and explained the situation of having a pond full of fish with no filtration. The service rep I spoke with said that she would watch for my order and do what she could to have it put on that day's shipment. My pump arrived Wednesday!! Thank you again 123 Ponds!!
Best service I have had from any internet retailer.
Allen gave excellent advice on pond construction and supplies. Everything I ordered was promptly delivered to the correct address and the prices were the best. HJe is very honest and wants happy customers. When I received an extra roll of underlayment (~$300) that I did not order, he did not charge me nor ask me to return it. He was willing to suffer the loss rather than inconvenience me. I eventually sold the roll to a local nursery and sent him the check, honesty needs to be recognized and appreciated.
On Aug 13, 2007, 123Ponds.com responded with:
On Mar 1, 2008 8:03 PM, 123Ponds.com added:
It was our pleasure and the proper way to handle this since it was our mistake. David was most amazing and he has been a great customer ever since. "
At 123 Ponds we found the very best price for a Fishmate 6000 pressurized filter with a bonus of free shipping. The order was processed quickly and when there was a mixup regarding our Visa expiration date they called immediately and re-ran the transaction while I was on the phone with them. (I've had other vendors send email, or worse yet snail mail letters when a Visa number or expiration was in error.)
The only caution: see if they will ship by a method other than FedEx Home Delivery. The delivery was three days late, actually disappeared from tracking for several days, and when I wasn't home to sign for the package I didn't have the option of going to the Fed Ex station to pick it up as I could have if it had been shipped via regular Fed Ex. The next day I had to wait around the house to receive it. Not an option for those who work outside the home. However, these were Fed Ex problems, not 123 Ponds'.
I had very good service from this company last spring. I ordered a pond liner and then a few days later I decided I wanted to use and underlay fabric instead of hauling in a bunch of sand. Both orders were received so fast that I couldn't believe it! Its too bad that the other pond store in Michigan took so very long to send me the waterfall filter box and skimmer I ordered.