Living in the UK I was a concerned as to what condition plants ordered from Canada would arrive in. Flora Exotica has been so helpful with advice on caring for the cuttings I ordered. They arrived in good condition and have perked up even more since then. I look forward to ordering more plants in the future.
I ordered a soursop and a sugar apple from Perry. I have to say I was very (pleasantly) shocked because I had no idea they were coming so big! I was expecting them much smaller... they look very healthy too, with glossy pretty leaves. I could not believe the size because of the cost of shipping from Canada. I purchased one smaller tree that cost me twice as much to ship (in the US). Perry has been super gracious, promptly answering all of my questions. I will most certainly purchase some more plants from him!
I ordered 4 plants: Bodhi Tree, Cycad, Parrot Plant and Gingko.
All 4 arrived in excellent condition, only 2 days after they were shipped. Soil was still moist, and all the plants looked amazing. Perry stayed in contact with me and answered all my emails, which I was grateful for.
I will definitely be ordering again in the future. These items are hard to find at local nurseries, and the prices that he offers are more than reasonable!
On Sep 2, 2010, edkravcik St. Catharines Canada wrote:
Plant ordered was virtually dead. I attempted to nurse it to health.I have over 40 years experience in exotics. It died despite my efforts and clearly the roots were decayed and slimy right from the start.
Owner would not reply to my emails requests for a replacement or refund UNTIL 2 days after the PayPal guarantee period expired.
Then he wrote back. No refund. No replacement. Not even an apology.
Clearly this is not a reputable businessman. I hope all take heed of this warning---find your plants elsewhere even if you pay more.
Followings are email correspondances we sent you to explain why we cannot be responsible for the plant that died in your hands. They also explain why PayPal and credit card companies will not refund you for merchandise that you accepted (regardless of when you file the claim).
Your order of 3 plants were shipped July 17. On August 25, more than a month later, you wrote to say that 2 plants were doing well while the third one has died. We have sent you emails to explain things and to suggest what to do in the future.
from Perry Nguyen
to Dianne and Ed
dateTue, Aug 31, 2010 at 7:43 PM
subjectRe: dead order
We do offer refunds for plants that are dead on arrival. For plants that die while being taken care of by customers, we can not be held responsible.
PayPal and credit card companies protect buyers who refuse merchandise within a reasonable period of time. If the customer accept the merchandise (like seeds and plants), then request a refund, they will not be able to help.
We regret that your first try on the Chocolate plant did not work out. We hope that you understand the high cost of getting these plants from the other side of the globe to make them available to customers who like to experience with new species.
toDianne and Ed
dateTue, Aug 31, 2010 at 8:28 PM
subjectRe: dead order
I understand your frustration when plants die after all the efforts and time spent on caring for it. This happens to us sometimes, and we do not go back to our suppliers to ask for refunds. We appreciate their work to make these rare plants available to us.
It is possible to kill plants without doing any thing wrong. Plants are living things and they respond to a set of conditions required for them to grow. Many of us do not have the conditions required for certain plants.
May I suggest, in the future, that you return plants that are almost dead so that sellers will be able to nurse them back to health and sell them to other customers. That way, the sellers will be able to have money to refund you."
I ordered four bodhi tree (Ficus religiosa) plants on June 14 and they arrived June 26. I was concerned in the interum because we had unusually hot weather in the eastern states. But the plants arrived in excellant condition with the pots well wrapped so that the potting medium was still moist. The plants were 10 inches tall but suffered no damage in transit.
They have grown vigorously since and will make fine gifts for my buddhist friends.
Great to have this company here in Canada, curry leaf?, screwpine?, tea plants?, where else would you get something like that in Canada. Perry has healthy plants and good service. I am always very happy with his plants and service. Go ahead and try him out, you'll like what you get.
Great experience ordering from Flora Exotica. I ordered a Miracle fruit plant and asked if they had an Australian finger lime tree. Sure enough even though I didn't see it listed on the web site Perry came through. I will definately be ordering again.
Dealing with Perry Ngyuen is a charm, and for those of you folks who can't quite "zip down to Montreal on a moment's notice" let me tell you that it's my personal pleasure to have zipped over to Perry's to see all his foliage, with my own eyes!
So forget the FedEx guy and maybe try to make your way up (or down) here.
I bought a mimosa from him on a whim, and then a cycad, just because it looked good, and now, after two months or so, the mimosa is really trying to be a tree! And when my wife didn't like the cycad, we brought it back in our very own car and Perry handed us an Aeonium in exchange!
I swear, Perry could charge tickets to go see his place (plus, I'm a big plane fan and he's right in the major flightpath of Dorval airport!) so trust me on this one. The plant you get from Flora Exotica is going to be a plant you're going to love for a long time to come.
I spoke to Perry after finding a blog that recommended his company. He was extremely helpful and polite. I ordered a bo (ficus religiosa) tree. The tree arrived in very good condition. In fact, it has sprouted two new leaves since its arrival. It is happily residing outside in a shaded area on the patio.. I will bring it in in the fall. I am sure that if I have any questions about its care indoors, Perry will advise me. I will keep this site in mind if I wish to order another exotic plant.
I live in the caribbean and wanted to send my mom something special for mothers day. I found on the internet a meyer lemon bonsai tree, but it was in new york and they don't ship to canada. I am not into the gardening network so it took me a day researching and several calls to garden centers and nurseries in canada. i then found a blog comment of a woman who got a meyer lemon tree from flora exotica. Long story short, it was wednesday before mothers day, i called, they said they had, i was skeptical that the picture would be better than the actual, but as true as their word they sent her a very green plant, with buds now coming out, plus a few growing lemons. she even was a day late picking it up and it was still very healthy. I thank them for their immediate response, consistent communication and a perfect choice plant.
Posted on April 13, 2008, updated April 11, 2010
I was in Montreal for a weekend and made plans to stop by and purchase a vanilla orchid,fig and 2 taro plants.
The plants are in great shape and i would recommend flora exotica to anyone.
On April 11th, 2010, Pirranha added the following:
I purchased 2 miracle fruit plants- medium sized, they were shipped exactly when i was told they would be.They arrived in great shape and even have a few blossom buds starting.
I have never ordered plants on-line before and was skeptical on how the transaction would carry out.
Peter was not only prompt and knowledgable he took the time to reassure that the plants would make the trip perfectly.
I ordered 2 Olive trees and one was 4 feet, they were packaged perfectly and arrived safe and sound. The trees are doing excellent in my home. Thanks!! You have proven that shipping live plants are no problem.
I recently purchased 2 Miracle Plants from Perry at Flora Exotica. I had read some reviews on here, and was a little worried from a couple negative feedback. But realized that this is something that requires patience, and maybe some didn't realize that even tho something is in stock, in may not be a 100% to ship. I took my chances, and am extremely happy. I was notified of the shipping day, which was a little over a week from my order date (understandable).
I ordered 1 small, and 1 medium plant. They are the size described on the site. My small plant seems fairly young compared to my medium, but both plants showed up very healthy, shipped securely, safety,and with no damage to the plants at all. After 1 week of having my medium plant, I already have flowers developing. This plant is in amazing, and is healthy as can be.
I look to purchase more plants from Perry in the future. I suggest others doing the same, have a little patience. The condition of these plants compared to pictures I saw online of other orders made it all the worth the while.
I have been looking for Jasmin for a long time. I admit I was skeptical of buying plants online and it took me a very long time to place an order. I am happy to say, I received my plants in record time, they look excellent and have blooms about to blossom. I would recommend this method of purchasing plants and the supplier without hesitation.
Thanks for the very good service, my plant arrived in wonderful shape very healthy, packaging was excellent and
speedy delivery. All E mails were promptly answered. Very
happy with the service. Will use again for sure
I have placed two orders with Flora Exotica. Both times, I ordered tea (Camellia sinensis) plants. On both occasions, the plants arrived within 2 business days of ordering, and in perfect condition. The plants themselves appeared healthy and vigorous, despite being tumbled about in the mail. Perry answered questions promptly and also provided useful advice on how to care for the plants. I would not hesitate to order from him again and I highly recommend his store to anyone looking for exotic plants.
Ordered 2 houseplants from them just couple of weeks ago. Transaction was smooth & plants arrived here in S. California, in very good condition within 3 business days. Perry was also very helpful with regards to my queries on growing the exotics, days after the whole transaction was completed. Will definitely buy from them again.
I ordered a plant and a package of seeds from this company. It took a lot longer for my plant to arrive than I had anticipated. I even emailed in advance to check for availabilty as the website directed. I was told it was in stock, but after I ordered I was told (after emailing several times to find out the status of my order) that the plant was in fact not in stock and I'd have to wait a few weeks. The plant, when I finally got it, was in good condition and I'm happy with it. The seeds were not included in the shipment, though. I emailed them a couple of times and told them so, and asked them to send the seeds. It's been two months, and so far no reply and no seeds.
Please send us some info (like your email ID or transaction ID or your full name) so we can investigate. Maybe your emails did not reach us, or our reply did not get through your spam filter ! Thanks."
I recently purchased two dwarf Trees, and I am VERY HAPPY with my experience with this Company.
Fast shipping, Healthy looking trees, and always responded to my e-mail questions.
Will do business with them again
After decades of avid gardening and purchases, I was happily surprised by the service I received from Flora Exotica.
I have ordered many plants via the mail in the past and was prepared for the mediocre greenery I had been used to receiving.
Not in this case, there was exceptional communication and product. The plants are more substantial and healthier than I could have imagined.
I was alerted when the plants would arrive, received them on time, and am proud to say they are adjusting to thier new "digs" quite nicely.
I will not hesitate to order from this company again.
First of all, this was the only place i could actually find the tree i was looking for after hours of searching (*note - I am an research analyst for a living.. and a good searcher). The communication was great, the price was great, and the shipping was surprisingly fast. Very good vendor!
On Jun 25, 2009, ninjapoof523 Midlothian, VA wrote:
First off, this was my first time dealing with FloraExotica. Like some others, I had some communication problems after I'd sent payment for the items I'd chosen which made me very anxious. My order was shipped about a month late, but arrived quickly after it was actually shipped and arrived in great condition. For those of you that have paid for items and are waiting for them, don't worry, they will eventually arrive, and most likely, be in good shape. I hope this serves to reassure some who are waiting for purchases to arrive, wondering if they've been swindled. Your order will arrive, though, you may want to send a few reminders. For exotic plants, I will most likely frequent FloraExotica again.
I ordered seeds including miracle berry seeds on April 4th. After many emails to Perry (some he ignored and some he responded to with empty promises). I got some of my seeds on May 5th and still have not received my miracle berries. He responded quickly to my emails before I placed the order, but once he had my money he no longer bothered. It's been 2 1/2 months and I'm still waiting. Very frustrating dealing with him.
On Jun 18, 2009, Ambernash1229 Stonewall, LA wrote:
May 22, 2009, I purchased a Miracle Berry plant from this company. It was suppose to be a big plant, which was described as follows:
* Big plant in 8 or 10 inch pot,
10 inch to 2 ft high, ready to bear fruits:
The plant I received was a 6 inch tall plant in a 8 inch pot. It was very sparsely, had few leaves, no blooms, no fruit, and nearly dead. The leaves were brown, it only took 3 days to ship from the company( I do not believe that kind of damage can occur over a 3 day period).
The Site also said ready to bear fruit. This plant is no where close to even having blooms, much less bear fruit. The product sent to me, was not even comparible to the description displayed on the website.
I payed $80.00 USD plus $30.00 shipping for a plant that was not what was displayed on their website, http://www.miraberry.ca. (pictures of the plants beside the plant sizes have now been removed from the plant tab on the website.)
As of now I am neutral, I have sent 3 e-mails, left 3 voice messages, and called Perry's cell phone only to find that it was full and I couldn't leave a message.
I placed an order on May 13th and have not heard a thing from my e-mails and messages. I have not received any confirmation except that my payment was accepted. On the web site it stated that everything was in stock but, for some reason nothing has been received and it has been 2 weeks now. Depending on what happens I will be moving the neutral to a positive or negative. I ordered a large miracle fruit plant ($80) and a pack of ten miracle fruit tabs ($15). The reason for this is because my father-in-law is going thru chemo and I read that these berries/tabs help take away the metallic taste and make eating more pleasant for cancer patients.
On May 28th, 2009, bdrochester added the following:
Just an update once I got home yesterday Perry e-mailed me back stating:
We are busy preparing for an event at the Montreal Botanical Garden. Your order is scheduled for shipping June 08.
Once I get a confirmation of shipment and receive the plant I believe this post will be brought up to a positive and I will be more than happy to purchase more items from Perry. On June 10th, 2009, bdrochester changed the rating from neutral to positive and added the following:
Received the plant today, good packaging and it was healthy. Wasn’t too happy with how long it took but, that will not stop me from ordering from here again.
I ordered a mango plant, vanilla orchid, miracle fruit plant, and a cinnamon tree. All plants were well packaged and in great condition upon arrival.
I am very pleased with these plants and will certainly be shopping at Flora Exotica again!
I looked high and low for both local and online nurseries which sold and understood how to maintain a "Bodhi" tree (Ficus Religiosa) and would provide healthy specimens for both tall, indoor trees and for making bonsai. I was ready to call it impossible when I found Perry at Flora Exotica. Not only did they have specimens in both sizes, but Perry was patient giving me a lot of his time while educating me as this ficus is not the easiest of which to make bonsai, but do grow indoors (as I have found recently) quite well. They shipped me extremely healthy and generous sized large specimens (which are thriving in my shrine room; I am Buddhist if you had not guessed ) and some very promising small ones to work to make bonsai from as this strain is easier to raise from smaler specimens to work on bonsai so that the leaves do not get too big first. I cannot say enough nice things about how great was it to work with Perry!
As well, my next venture may be to attempt to make a lotus plant indoors (can be done!) and they do have specimens but I was discouraged from buying the finished product (which was a better revenue generator for them) as I was told that if I worked with my own tubers and did it myself I was more likely to be successful.
I would not hesitate to buy anything from Flora Exotica again!
Good services from Flora Exotica. I ordered couple plants from Perry with many questions regarding about pricing and shipping. I got all of my questions answered promptly. The trees arrived in very great conditions and healthy even though they were a week in Canada Post hands.
At first, I chose to ship the plants with Expedited Shipping. Later on, I realized that I need plants sooner. I asked Perry to ship the plants with XPressPost through Canada Post (2 business days). However, dump Canada Post didn't ship after 4 business days (plus 2 weekend days). Perry did open a trace and he refunded my XPressPost shipping money after he had gotten back from Canada Post.
On Aug 29, 2008, jolagirl14 Winnipeg Canada wrote:
I searched on the internet for a Canadian company that could ship lemon trees and Flora Exotica was mentioned numerous times- quite highly regarded. So, I ordered a Meyer Lemon and a Calamansi tree, both in 10-inch pots. They arrived propmptly, packaged so well that the fruits that were already growing on the plants did not even fall off. They seem to be very healthy plants and I received detailed care instructions on how to keep them healthy. Perry responded to my many questions very quickly and the answers he gave me provided me with the exact information that I needed. Perry offers very unique products and I am very excited to order from his company, Flora Exotica, in the future. I would recommend this company to all. Order without hesitation. Thank you Perry!
On Aug 28, 2008, kauricat Halifax, Nova Scotia Canada wrote:
I have now purchased twice from Flora Exotica. I was very hesitant the first time, but the plants arrived, undamaged and have been growing ever since. The second order has just arrived and the plants all look very healthy and vigorous. I also received notes on how to look after the plants - they are somewhat unusual exotic plants, so I was very grateful for the hints. Perry Nguyen has been quick to respond to questions and very helpful.
Very fast and efficient service. All of my inquiries were answered very quickly by Perry, My plant arrived exactly when I was told and it arrived in perfect condition. I will not hesitate to order again from this company.
On Jul 24, 2008, jujubetexas San Marcos, TX (Zone 8b) wrote:
I purchased some seeds on 6/13/08 and paid by Paypal. The order went thru but I didnt hear from him via email or phone so I called a few days later and confirmed the order with Perry. About 24 days went by and I still did not get my order. I called him and he said he had not shipped my order because he had to dry some of the seeds. That seemed to be a long time to dry seeds but I was okay with it. He then told me he would ship out my order that week or the next week even though it was ready now. Well, it is now 07/23/08, 40 days since my order and still no seeds. I emailed him a few days ago asking for some information. He did not email or phone me back. The funny thing is that I even told him I was ordering thru him because he had a decent rating on Dave's Garden. This guy doesnt seem to be malicious. I think he is just very apathetic. I will probably get my seeds some day but I wont order from him again.
On July 30th, 2008, jujubetexas added the following:
I have still never received a phone call or email from this company since I placed my order. Even after they read this posting they never contacted me period. I never received order. I will just accept that I lost my money.On July 30th, 2008, jujubetexas added the following:
I just checked my email and he sent me an email last night before I placed my previous comment. He said the package shipped on the 9th but I spoke to him on the 10th and he said it had not shipped yet. He said that if I dont get something by the 1st of August, he will send a replacement.
On August 5th, 2008, jujubetexas added the following:
It is August 5th and I havent received the package yet. I emailed him to let him know.On August 15th, 2008, jujubetexas changed the rating from negative to neutral and added the following:
I received my package and although I feel that their communication skills were lacking, I am bumping them up to Neutral.On August 18th, 2008, jujubetexas added the following:
I just received the replacement package from Perry. I dont believe in getting stuff for free so I paid him for it.On Jul 24, 2008, Flora Exotica responded with:
On Jul 29, 2008 11:32 PM, Flora Exotica added:
We were away on vacation last week, and could not reply to your Email or return your phone call.
Your order was sent July 09.
The order was delayed because of the Egyptian Walking Onion bulbs. It takes time to dry the bulbs so that they don't get rotten during shipping.
I have a Meyer Lemon Citrus tree that's doing very well (indoor under Metal Halide lights in the winter and outdoors during the summer). I wanted another brand of lemon tree but couldn't convince the folks at my local greenhouse to order it in for me. There are several US based Citrus growers but they tend to shy away from shipping to Canada as there's a ton of paper work and border bureaucracy to deal with. I did a search on the web for Canadian Citrus and found a web link to the Montreal based Flora Exotica. I was a bit apprehensive about ordering a Citrus tree from an online garden site but any concerns I had were put to rest after I spoke with the owner, Perry Nguyen. I found him to be knowledgeable and trustworthy so I ordered a Eureka Lemon (for myself), a Meyer Lemon (for a co-worker), and a Satsuma Manderine (for another co-worker). Perry shipped the trees out on Monday and I got them in the mail on Friday. I couldn't believe how healthy and green the trees were with several fruits and blossoms to boot. And the packaging was superb. I'm planning on ordering a Washington or Robertson navel orange tree from him sometime before fall. Thank-you Perry for answering all of my e-mails and for your great customer service!
I recently ordered a Hoya compacta 'Hindu Rope' in 8-inch hanging basket from Flora Exotica. I was apprehensive for two reasons: first, the plant was for my mother so didn't want to disappoint her; and second I was unsure about shipping such a plant via the mail from Montreal to New Brunswick with concern of how it would arrive. I got a call form my mother on her birthday and she was overjoyed at the plant and she was amazed it had arrived in near perfect condition, all the blooms intact. It would appear that the company knows how to ship plants so that they arrive. Now my mother knows this place is reliable, I am sure she'll be after more plants!
I was looking for exotic flower-trees to replace my ficus and other non-blooming in-house trees. I was afraid to be stuck with growing seeds or to find a producer but so far away that the cost would be prohibitive. After browsing on the net, I was very surprised to find a producer right in my city, Montreal, Canada. After few exchanges of e-mails and calls, I got there to take my 4 plants. They were pest-free, leaves were perfect showing a good history of care. Instructions for repotting were adequate.
So for all of you in freezing deep-cold Canada, remember that we have Perry here in Montreal growing exotic plants for us !
I already reserved a couple of plants from the newest plants in spring.
This was my first time ever ordering a live plant (tree) over the internet. I was a little unsure how someone would ship two trees from Canada to California. After talking with Perry at Flora Exotica my worriers were put to ease. I ordered two Michilea Champaca trees. The package arrived one day early, when I saw the box I thought this is interesting. I opened it right away and inside were two well developed trees about three feet long with many branches,leaves and a flower bud on one of the trees. The trees were tied with twine,taped,packed with wadded newspaper and well restrained with no damage not even a missing leaf!
I am very happy with my purchase and am already planning my next order with Perry at Flora Exotica.
Thanks again Perry!