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Comments regarding Flora Exotica

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You are viewing only neutral comments

  Feedback History and Summary  
128 positives
5 neutrals
9 negatives

Comments:

RatingAuthorContent
Neutral ahusa089
(1 review)
On May 29, 2016, ahusa089 Brampton,
Canada wrote:

I was reluctant to order plants online as I've never done so before. But having read so many positive reviews about flora exotica I decided to go ahead.
My experience was positive at first with Perry upon making my order.
The minute i paid it became difficult to contact him and get any confirmation.

I ordered my plants on May 3rd and still have not received any information about when my items will be shipped and when I am to expect them in the mail.

I attempted to email all the email addresses provided and got automated replies stating the company is busy with Mother's Day and will ship the items after. It's well after Mother's Day now and I emailed Perry again. Receiving another automated reply stating the company is busy participating in a garden expo and will get back to me after. I tried calling and it went straight to voicemail with a full inbox so I couldn't even leave a message.

I have to admit it is very nerve wracking having paid $200 and absolutely not knowing when I am to expect my plants. Even if the plants are perfect when they arrive, I think the online ordering process experience needs to improve so customers atleast get a confirmation of payment and an expected date of arrival instead of automated replies.

Neutral nessalane
(1 review)
On Mar 26, 2016, nessalane Whitefish (SUDBURY) ,
Canada wrote:

So far so good, Perry said my plants expect to ship on Tuesday, March 29th, as the weather here is predicted to be above freezing. My biggest worry is my plants will be damaged in shipping, and they wont be mature and ready to ship as stated... crossing my fingers! This is my first time dealing with a mail order nursery.


1 Passion-fruit plant at 3-ft long, mature and ready to fruit, $65
1 Avocado at 2 to 3-ft high, mature and ready to fruit, $65
1 Meyer lemon at 2 to 3-ft high, mature and ready to fruit, $65
1 satsuma tangerine, at 2 to 3-ft high, mature and ready to fruit, $65
1 blood orange, at 2 to 3-ft high, mature and ready to fruit, $65
Shipping to ON by Expedited Parcels : $80 (for 5 plants)

Perry has been very helpful, and knowledgeable. There is a gap between emails at time, but that is understandable for a busy business.

Will post again once I receive my plants.

Neutral clairevoyante
(1 review)
On Mar 18, 2014, clairevoyante Montreal,
Canada wrote:

Hi!
I have tried to contact this seller about a week ago and still haven't got an answer. Does anyone know if it is still in business? I am interested in buying a dwarf lime tree, or any lime tree which can be kept inside during winter, and therefore doesn't get too big (not higher than a meter, preferably). I know some other places sell them in Montreal, but at a higher price and much later in spring/summer. I'm to excited about getting one and I'd like to get one asap.

Ps: if lime trees are no longer available, I would also be interested in getting a Meyer Lemon tree instead. I know these exist in dwarf sizes, or half-dwarf sizes.

Thank you!


On Mar 18, 2014, Flora Exotica responded with:

"On Mar 18, 2014 7:32 PM, Flora Exotica responded with:

Hi there,

If you don't get a reply in 1-2 weeks, your email may have been placed in the SPAM box by Gmail .

Just resend the email with a different subject line ( not too generic like : plant order , inquiry ...) .

This is our cell phone in case email fails: 514-268-2323

Thanks."


Neutral jujubetexas
(7 reviews)
On Jul 24, 2008, jujubetexas San Marcos, TX (Zone 8b) wrote:

I purchased some seeds on 6/13/08 and paid by Paypal. The order went thru but I didnt hear from him via email or phone so I called a few days later and confirmed the order with Perry. About 24 days went by and I still did not get my order. I called him and he said he had not shipped my order because he had to dry some of the seeds. That seemed to be a long time to dry seeds but I was okay with it. He then told me he would ship out my order that week or the next week even though it was ready now. Well, it is now 07/23/08, 40 days since my order and still no seeds. I emailed him a few days ago asking for some information. He did not email or phone me back. The funny thing is that I even told him I was ordering thru him because he had a decent rating on Dave's Garden. This guy doesnt seem to be malicious. I think he is just very apathetic. I will probably get my seeds some day but I wont order from him again.
Good luck


On July 30th, 2008, jujubetexas added the following:

I have still never received a phone call or email from this company since I placed my order. Even after they read this posting they never contacted me period. I never received order. I will just accept that I lost my money.
On July 30th, 2008, jujubetexas added the following:

I just checked my email and he sent me an email last night before I placed my previous comment. He said the package shipped on the 9th but I spoke to him on the 10th and he said it had not shipped yet. He said that if I dont get something by the 1st of August, he will send a replacement.


On August 5th, 2008, jujubetexas added the following:

It is August 5th and I havent received the package yet. I emailed him to let him know.
On August 15th, 2008, jujubetexas changed the rating from negative to neutral and added the following:

I received my package and although I feel that their communication skills were lacking, I am bumping them up to Neutral.
On August 18th, 2008, jujubetexas added the following:

I just received the replacement package from Perry. I dont believe in getting stuff for free so I paid him for it.
On Jul 24, 2008, Flora Exotica responded with:

"


On Jul 29, 2008 11:32 PM, Flora Exotica added:

Lee,

We were away on vacation last week, and could not reply to your Email or return your phone call.

Your order was sent July 09.

The order was delayed because of the Egyptian Walking Onion bulbs. It takes time to dry the bulbs so that they don't get rotten during shipping.

"


Neutral AlexK
(1 review)
On Jun 28, 2006, AlexK La Mirada, CA (Zone 9b) wrote:

Good packaging, the plants arrived intact and healthy. My rating would have been positive but for two things:
1) Of the four plants, only two were labeled. I checked the box and there were no tags or anything floating around in there, so it wasn't a case of them coming off during shipping. The two mystery plants had very similar leaves, so I had to do a lot of peering at online pics of stems to figure out which was which.
2) No planting instructions were included. While they're probably available on request, not having them right to hand was a bit of a nuisance.


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