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|On Jul 24, 2013, cluckabout Roseneath,
On May 15th I placed an order for 2 Pandan plants and made the payment of $65 through PayPal to Flora Exotica. Right up till today, I have yet to hear anything from the company about my order. I am terribly disappointed.
On Jul 24, 2013, Flora Exotica responded with:
"On Jul 27, 2013 9:52 PM, Flora Exotica responded with:
Wish you had contacted us earlier . The last email we received from you is on May 13 (below), stating that you would send a cheque. We did not receive your cheque. Did you send payment by some other methods ? Found your payment in PayPal . The email notice that PayPal normally sent out somehow did not reach us. Will process your order next week.
Found your payment in PayPal . The email notice that PayPal normally sent out somehow did not reach us. Will process your order next week.
|On May 18, 2011, flora123123 Minnedosa,
Posted on May 8, 2011, updated May 18, 2011
On May 18th, 2011, flora123123 added the following:
I ended up phoning Perry on May 8th. He said he could ship two of the three plants out the next day. The Clivia plant would have to wait because they were treating it for a bug infestations. (I was okay with this). The Amazon Lily and the Cymbidium Orchid arrived on the 15 of May. The box was smaller than I expected. The plants were alive, but the Amazon Lily's leaves were mangled and broken. The plant looks like it went thru a wind storm. The Cymbidium Orchid arrived with leaf spot and it has scale bugs. It was smaller than expected and most of the big bulbs in the plant are black and dead. Only two main stems in the plant remain and both are badly infected with leaf spot. Can't wait to see what the Clivia plant looks like when it arrives.
|On Sep 2, 2010, edkravcik St. Catharines,
Plant ordered was virtually dead. I attempted to nurse it to health.I have over 40 years experience in exotics. It died despite my efforts and clearly the roots were decayed and slimy right from the start.
On Sep 2, 2010, Flora Exotica responded with:
"On Sep 3, 2010 8:22 PM, Flora Exotica responded with:
|On Aug 14, 2009, PeggyFriday t,
I ordered a plant and a package of seeds from this company. It took a lot longer for my plant to arrive than I had anticipated. I even emailed in advance to check for availabilty as the website directed. I was told it was in stock, but after I ordered I was told (after emailing several times to find out the status of my order) that the plant was in fact not in stock and I'd have to wait a few weeks. The plant, when I finally got it, was in good condition and I'm happy with it. The seeds were not included in the shipment, though. I emailed them a couple of times and told them so, and asked them to send the seeds. It's been two months, and so far no reply and no seeds.
On Aug 14, 2009, Flora Exotica responded with:
"On Sep 7, 2009 4:56 PM, Flora Exotica responded with:
|On Jun 18, 2009, tranneke Toronto,
I ordered seeds including miracle berry seeds on April 4th. After many emails to Perry (some he ignored and some he responded to with empty promises). I got some of my seeds on May 5th and still have not received my miracle berries. He responded quickly to my emails before I placed the order, but once he had my money he no longer bothered. It's been 2 1/2 months and I'm still waiting. Very frustrating dealing with him.
|On Jun 18, 2009, Ambernash1229 Stonewall, LA wrote:
May 22, 2009, I purchased a Miracle Berry plant from this company. It was suppose to be a big plant, which was described as follows:
|On Jul 10, 2007, passifloracrazy Ottawa,
I ordered two plants from this company in January. The plants eventually arrived here in Ottawa in June by expedited mail. The tibouchina looked as though it was freshly dug and put into a pot. The mimosa was small and thin. Both plants were poorly packaged and had fallen out their pots and were crushed. The tibouchina is dead. There were no other packaging materials in the box. I asked for a replacement, but was told that they do not replace plants or refund the money but that I could place a new order. WARNING. Be careful when mail ordering from this company. He does not appear to stand by his plants or his shipping methods.
On Jul 10, 2007, Flora Exotica responded with:
On Jul 10, 2007 11:13 PM, Flora Exotica added:
On Aug 3, 2007 11:02 AM, Flora Exotica added:
It has been 3 weeks and there was no reply from the customer to confirm where he/she ordered these plants from. We are posotive that these plants were not from us for these reasons:
|On Jun 17, 2006, stressbaby Fulton, MO wrote:
After reading the above comments, I had high hopes for this company. I was disappointed.
On Jun 17, 2006, Flora Exotica responded with:
On Jun 19, 2006 12:02 AM, Flora Exotica added:
These are the items in this order:
|On Apr 27, 2005, brugpuppy Keremeos,
This spring I ordered loquat, star fruit, blue butterfly and alocasia from this company. The service was outstanding, as the company had excellent correspondence from the time I placed the order to follow through after the plants were delivered. Even a note typed with the order to give information on care of the plants! The plants were large and very healthy, well packed, and mailed with expedited mail so tracking with Canada Post was easy.
On June 16th, 2007, brugpuppy changed the rating from positive to negative and added the following:
************Previously I have been happy with ordering from Perry. However, this spring (2007) I ordered two hardy orchids. After a long delay a several emails, I finally received the package. I was shocked! I kid you not, these two orchids were loose in the box, no soil in the pots, one orchid crushed and bruised the other in stress and dying back from the top. The roots dry. Absolutely no care was taken to package these plants. Just tossed into a box with a little stick. I quickly scraped up soil and tried to repot the two little plants. To no avail. The crushed and broken orchid was dead that same day, the other dead within 3 days. It died back, shrivelled and black.
I photographed these two plants and sent them to Perry. He answered that if I order more plants he will replace one of the orchids. I sent an email informing him that I did not want to order more plants, as I do not want to throw good money after bad. I am out a lot of money, and I do not think it is my responsibility for his non-packaging. Why should I pay shipping twice? If he had taken time out to package these plants properly, they would have arrived safe and intact.. Instead he just threw these plants in a box without any care whatsoever. ''
I received the following from him: "The plants arrived at your post office on May 19, and were not picked up until May 23. This delay is beyond my control. I have no problems with sending you replacement, but shipping cost is not free (we have to pay the Post Office for each shipment). As for packaging, you have received plants from us before, and certainly know the quality of packaging."
May 19th is a Saturday. Post offices are closed. I have no tracking number anyway, as he never sent it to me. I still do not think I should pay for his bad packaging, and I am sure, regardless of the shipping dates and pick-up, these plants would have survived had they not been crushed and the soil shaken out of their pots.
I ship plants out almost every day. I stuff the tops of the pots with styro peanuts and tape them there to stop the soil from shaking loose, and the plant remains firm. The pots are then put in plastic bags or wrapped in cling wrap to retain moisture. The pots are taped to the box so that they are firm and not shaken around in the package. If I can take this extra care to plants I ship, I fully expect the same care to be taken for plants I have ordered.
I wanted these orchids so very badly and I am very sad that not only am I out a lot of cash, but these orchids were treated badly and arrived here in such a bad shape, that they could not recover. I suggest that Perry reship these plants in the spring of 2008. And I hope that he takes a little care with the packaging to ensure that they do not lose their soil and get damaged and crushed.
On June 17th, 2007, brugpuppy added the following:
This morning I received a note from Perry.
Will send your replacement plants as soon as the shipping cost ($20) is received, or a new order is received.
Thank you for your understanding.>>
So, what to do? He is asking that I spend another $20, but there is no guarantee that the replacement plants will be packed safely this time. He is also asking that I order MORE plants. So a minimum of another $50 so that I can get my two lady slipper orchids. I cringe at the thought of more plants tossed loose into a box and shipped. This is very unfair. I trusted him with a lot a lot of money
to safely ship plants to me, yet he broke that trust, and then not only demands more money, but that I order more plants as well. Be warned everyone.
On June 22nd, 2007, brugpuppy added the following:
June 19th I sent Perry an email offering to pay the shipping if I receive two healthy slipper orchids in the mail. He has not replied.
I cannot see why I should order more plants just so that I can get the orchids I paid for.
On June 29th, 2007, brugpuppy added the following:
These plants were not packed at all. There was no tape, no crumpled newsprint, no styro peanuts, no plastic bags to hold the soil in, no cling wrap, nothing. Just loose plants that fell out of their pots and were crushed in the shipping. No care had been taken at all.
I will never order from this man again. Nor should you. He cannot stand by his plants. He owes me, and I think I have been very patient. He wants me to order more plants and I will not throw good money after bad.
I will let the entire garden community know that this has happened and warn them to be careful with mail ordering from him, as he does not replace plants he damaged, nor does he refund, when he is to blame for poor shipping.
On Apr 27, 2005, Flora Exotica responded with:
On Jun 24, 2007 10:59 PM, Flora Exotica added:
I received several Emails from the customer and replied several times that we cannot replace plants nor provide free shipping. We ship healthy plants and pack them carefully. Once the plants leave our hands, we cannot assume the responsibility.