I ordered ordered 5 Amaryllis, and 4 Iris. They were all received in good condition. The Iris were in excellent condition and size, much better than the ones I received from Gilbert Wild. I usually don't care about bonus plants, but they sent me allium bulbs that I actually want to plant - another source was out.
Just received my order today. I ordered 3 rhizomes each of 4 varieties of bearded iris. The two blue/purple varieties I ordered look to be good size, and are about what I expected. The two red/orange varieties are huge. Each rhizome is a mother with at least two full size offshoots. Got a free pack of some Amazon lily bulbs, which is fortunate because I was wondering what to grow indoors this coming Winter, plus my wife likes flowers that are orchid-ish and tropical. This place is in the top 5 for a good reason in my estimation.
My caper bush is finally blooming and it's quite an event. They have interesting other edibles as well like lemon grass and the lily selection is tempting. Never had mislabeling problems with them that seem so rampant in the bulb industry.
Posted on May 27, 2012, updated July 22, 2014
I ordered several varieties of Caladium bulbs from Easy to Grow Bulbs. I have never seen such huge bulbs! They are obviously very healthy with no soft spots anywhere. I also love their customer service -- they always respond quickly and are helpful. Bottom line: Don't hesitate to order from this company!
On July 22nd, 2014, kyjudy added the following:
Yet again, Kathleen's customer service impeccable. I had a small problem with an order, and it was resolved in a couple of hours. They are a great company with excellent products.
Although there was a problem with my order, easytogrowbulbs was both fair and extremely prompt in resolving the issue. I plan on ordering from them again with no reservations. When things go wrong in any business transaction and it will happen once in awhile, getting it right quickly and fairly is the hallmark of a responsible well run company.
On May 30, 2014, RBKB444 Lansing, MI (Zone 5b) wrote:
After several failed experiences with rooting plumeria cuttings I decided to order from Easy to Grow Bulbs based on their good ratings and the price of the plant including shipping. I received a well packaged and well rooted cutting. I was a bit nervous about the lack of leaves but after a three weeks it finaly sprouted some leaves. I am thrilled to finaly get a growing plumeria. I would definately order from this company again.
Posted on April 2, 2014, updated April 2, 2014
Posted on April 1, 2014, updated April 2, 2014
The bulbs came up beautifully, but the Pheasant's Eye daffodil (planted in two places) is infected with nematodes. Brand new, tiny garden that I likely have destroy and can never use for bulbs again. I contacted the company by email yesterday and have received no response.
Can someone tell me if I can fight the infection? Do I need to trash the hyacinth I planted there too? Out of 5 varieties of daff I ordered, so far only the one variety is showing signs of infection.
On April 2nd, 2014, MaryTA changed the rating from negative to positive and added the following:
Update - Two folks from E2G wrote. They advised me to yank the suspicious bulbs and hang tight. If any others show signs, pull them too and they will replace all bulbs lost. I am impressed with their response and could not have asked for more. On April 2nd, 2014, MaryTA added the following:
May not be nematodes. May be soil borne. Whatever it is, the company has my back.
On Mar 21, 2014, icyryce4 Sacramento, CA (Zone 9b) wrote:
I ordered several types of bulbs and plants from Easy To Grow Bulbs, and all of them exceeded my expectations! Their pricing was awesome too :) The gladiolus and ranunculus were the biggest that I have ever bought; I was amazed! The packaging was very nice as well.
Also, this company and I had a minor hiccup with some payment issues, but it was all resolved in a very timely manner; Kathleen and the other lady (I can't remember at the moment) provided great customer service :)
All in all, they've got a returning customer here!
On Mar 1, 2014, jessflowergirl Fort Bragg, CA wrote:
Posted on April 1, 2013, updated March 1, 2014
Posted on March 13, 2013, updated April 1, 2013
After a coworker put the idea in my head that I simply MUST have lilies in my garden, I logged on to DG to find a bulb company in their top companies that wasn't going to bust my budget. Easy to Grow Bulbs is fantastic! I browsed their website and picked out my bulbs. I love the design, it is very easy to use and is filled with great information about the plants you are purchasing. All of their bulbs are very reasonably priced, and I love the different assortments. I placed my order on Thursday March 7, and they arrived in the mail today! Less than a week later! I ordered the oriental lily assortment and some rialto lilies that were on sale. The bulbs look wonderful. Seeing as I just got them I can't comment on how they bloom, so I will post again when they do. So pleased with my entire experiance! I will do business with them again soon!
On April 1st, 2013, jessflowergirl added the following:
Less than 3 weeks later, 16 of my 18 lily bulbs have woken up! Beyond excited to see them coming out of the ground. I was waiting until I saw some growth to place my next order, and after half of them came up I logged on to the website and chose a Kniphofia, a gladioulus package, and some crocosmia. I ordered on wednesday night, and they arrived via FEDEX this morning!! I love how fast they get to me. After using two other mail-order companies that took one month and almost 2 months respectively to get to me, it is such a joy to receive my order so fast. My glad bulbs are so big, my kniphofia is a beautiful healthy size potted plant. I enjoy shopping with this company so much they will be my go-to for online ordering. I encourage anyone to try them out, you will not be disappointed!On March 1st, 2014, jessflowergirl added the following:
As the Spring season is upon us I cannot encourage people enough to check out Easy to Grow's website for your spring bulbs and plants. I ordered from them 3 times last year, and almost everything did great! My kniphofia is huge - 4 spires in the first year - couldn't believe how gorgeous it was. My glads are already coming back. I had 100% of my lilies produce beautiful fragrant blooms. I just love this company and I love the quality of their bulbs. I already placed my first order and within a day or two I received a personalized email saying when they expected to ship. Give them a try, you won't be disappointed.
On Dec 30, 2013, berrybythebay San Francisco, CA wrote:
My family has finally realized they need only to buy me plants and I'm a happy camper at Christmas. Even happier when I received saffron crocus bulbs from this company--they were firm, plump and huge. Their lemongrass is also very nice.
On Oct 28, 2013, DavidAssmann San Francisco, CA wrote:
Posted on October 25, 2013, updated October 28, 2013
Until now I've only had positive experiences with Easy To Grow Bulbs. But this year my order didn't arrive - it was shipped on October 4th, the Post Office says it was delivered on October 7th, but we never received it. I sent an email to Easy To Grow bulbs, got a response back almost immediately asking me to check with our postal carrier. I did - the carrier couldn't recall the delivery - so I emailed back (three times over the course of a week) and have had no response. I also left a phone message this morning (Friday), and have received no response by phone or email. So I'm out $112, and have no bulbs, and I'm not getting a response from the company. I'm hoping this posting will result in hearing back from them.
On October 28th, 2013, DavidAssmann changed the rating from negative to positive and added the following:
I've heard back from Easy To Grow Bulbs, and they are re-shipping the order, restoring my faith in the company. The quality of their bulbs has always been excellent
Posted on September 20, 2013, updated September 21, 2013
I see so many positive comments here, especially of their good customer service. I wonder how you guys are able to contact this customer service at all. I just can't. I tried to call, nobody answered, I left a message but nobody got interested in it. Their email address doesn't work - I send an email and I get it back over and over again. I tried to contact them through this site davesgarden.com, I sent an email, it didn't come back but still no answer. I also tried to contact this nursery last spring, a had a question to ask and the result was the same - NO ANSWER. I think perhaps I am not as big and important as you guys are that nobody in this great company seems to notice me and my problem. In one comment here I read that after a negative comment here, somebody in their customer service contacted its author and offered to settle all his problems. So I am writing this negative comment with the same purpose - please, contact me (firstname.lastname@example.org) and offer me to settle my problem because I AM ALREADY TIRED OF ALL MY ATTEMPTS TO CONTACT AND BE HEARD BY THIS GREAT COMPANY. Thank you.
On September 21st, 2013, Mylena1 changed the rating from negative to positive and added the following:
Just in a couple of hours after posting my comment a representative of the customer service called me and everything was settled. Thank you, Dave's Garden! It worked.
On Aug 29, 2013, JonSchneider Fleming Island, FL (Zone 9b) wrote:
As I await another order from easy to Grow, I would be remiss not to mention the wonderful customer service i have experienced over the years... specifically by Kathleen. She has always responded promptly and professionally. Added to the wonderful plants, customer service that is exemplary has not only earned my respect, but is obviously one of the reasons that Easy to Grow Bulbs/Willow Creek is always one of the Top 30. Well done!!
Posted on July 3, 2013, updated July 15, 2013
I contacted customer service because less than half of the 72 Casa Blanca lilies I ordered and planted this spring came up and those that did have weak stems, small flowers and some deformed blooms.. Since I experimented with several different lily varieties last year and had excellent success with the Casa Blancas from Easy to Grow Bulbs , I was terribly disappointed in the poor show this year. I have received no response from the company, and of course, will not order from them again.
My past experience from this company is mixed: I planted 100 leucojum which did FABULOUS, but none of the gladiolus came up---so the lilies tip the scale to the negative.
On July 15th, 2013, shmcder changed the rating from negative to positive and added the following:
A representative from Easy to grow Bulbs contacted me soon after I posted on Dave's Garden to offer me full replacement of my Casa Blanca Lilies even though some did bloom. I am very satisfied and feel they went above what was necessary to retain a customer. I will be shopping with them again!!
On Jul 5, 2013, Fatbun East Richmond Heights, CA wrote:
I ordered amaryllis bulbs from ETGB for the first time this spring and the shipping was very quick with excellent packaging. The sale price was very good at $5-6/bulb and the bulbs arrived healthy looking. I was rather pleased with the purchase. Well, the free bulb pack, I think liatris (?), was too dried up to grow though since none showed any sign of life after planting.
One thing I wasn't sure too much about was the appearance of a white fungus or something that dessicated the outer layers and kept eating in. It's not the usual mushy rot from overwatering as I kept these bulbs rather dry with ample sunlight and air circulation. I had to clean and cut out several layers and sterilize with bleach to save the bulbs. They seem to be okay for now, but their sizes definitely decreased. This happened to Chico, Lima, Cherry Crush, Siren, Sophisticate (all neighboring bulbs from ETGB) and spread to my Dancing Queen and Evergreen. Anyway, I'm not pointing the finger at anyone, because I do not know all the circumstances that might contribute to this problem and it seems that the company got good reviews from many others. I'm just a bit disappointed that it happened a couple weeks after I got the bulbs. So I guess the experience was a bit above neutral.
On Jun 13, 2013, GreeneLady Oak Island, NC (Zone 8a) wrote:
Posted on June 13, 2013, updated June 13, 2013
Having ordered from Easy to Grow Bulbs/Willow Creek Gardens in the past, and always having a great experience, I was so disappointed this time, that I don't think I will order from this company again.
I ordered 18 Cleopatra Canna Rhizomes (6 bags of 3), and while they shipped quickly, the bulbs were completely inferior, and certainly not "large" tubers as described on the website.
There were 3 rhizomes that were about as big as my pointer finger. The rest were between 1/2 inch to 1.5" long.
I planted them anyway with a little irritation thinking they were just going to be small, but nearly two months later, only 4 bulbs have sprouted growth. I emailed the company twice and I never got a response.
Extremely disappointing for a supposedly highly rated company on the Dave's Garden Watchdog Community.
On June 13th, 2013, GreeneLady changed the rating from negative to positive and added the following:
I was contacted by Jon almost immediately after I posted my original review. It appears that my emails did not get through to them. He was extremely professional, and issued me a full refund for all the rhizomes, even though I did get 4 that were good.
Very happy with their customer service, and yes, I will try again to order more Cleopatras if they are available next year.
Haven't ordered anything other than seeds from a mail order company for at least 8 years (bad experience). After reading GWD reviews, decided to give it a try again. Ordered dahlias, tuberous begonias and peonies. Really surprised at the size and quality of the tubers. All have sprouted and are growing well. Will be ordering from this company again.
On May 16, 2013, Cymbelina Prattville, AL (Zone 8a) wrote:
Having learned my lesson and now only shopping at Watchdog highly rated companies, I ordered several items. My order arrived very quickly, was perfectly packaged so nothing was damaged and no soil spilled on the potted plants. The bareroot nearly Lady Baltimore hibiscus I ordered had new growth within just three days. They had an excellent price on purple d'oro lilies and I got tons of them and all are a good 12+ inches high and 6-8 inches wide and budding already---I planted them a month ago. I reordered a lot of things I'd ordered from another company more than 10 weeks before and they are in the ground and growing while I still am waiting for the other bulbs from a different company to arrive. They also sent some free bulbs and I look forward to seeing what they'll do. Overall an excellent buying experience. Ignore the Watchdog ratings at your peril and thank you Dave's for sending this vendor my way. Will definitely keep them on my list of preferred vendors!
On May 8, 2013, jstaton Dillwyn, VA (Zone 7a) wrote:
This is my second year ordering from Easy to Grow Bulbs and I am extremely pleased with their products and customer service. Everything I have ordered has come packed appropriately and has flourished with the exception of three red carpet rose bushes. I ordered four red carpet rose bushes and three yellow carpet rose bushes this year. All are doing great except 3 of the red carpet. I emailed them and received a prompt, courteous reply. I was worried I may not get a response, but I have been overly impressed with the numerous communications I have received from Kathleen at Easy to Grow Bulbs! She has put me at ease and has assured me the red rose bushes will take off and if not, they will be replaced. She is wonderful!!! I couldn't ask for anything more!! Believe me, this company is awesome and you won't regret ordering from them. I am a customer for life!!! If you have been hesitant about ordering from them, don't be...go for it...you won't be disappointed!
I live in Zone 9A and ordered from Easy to Grow Bulbs based on reviews from Dave's website. My bulbs/plants arrived arrived in good condition, except for one of the bleeding hearts, which did not have a great root system. I emailed the company about this one plant-they did respond quickly- and they told me to water the "iffy" plant differently from the others ordered. It has been 3 weeks, and still no sign of life, above or below the ground. The astilbies look great, the rose bushes have sprouting leafs, and the other bleeding heart is coming up just fine. I wish both bleeding hearts were working, but sadly not so. That being said, I will rate them positive, and probably have to order more bleeding hearts to replace the one that just died.
Posted on April 24, 2013, updated April 30, 2013
I ordered 21 Salvia "May Night" from this company on 4/17/2013. Plants were delivered 4/23/2013. These were live plants which were very healthy and large. Packaging was great and I was very happy with my order. There was even a suprise package of bulbs included.
There was one tiny issue. Two of the 21 plants were the wrong variety. I Emailed Kathleen as soon as I discovered the error and asked her if she could help as my design called for 21 plants. She responded almost immediately, apologized for the error and said she would make sure the 2 correct plants shipped the next day. I only bring this up because I want everyone to be aware of their excellent Customer Service in addition to the wonderful quality of plants they offer for sale. I will be buying lots of plants from them in the future. One of the best on line nurseries I do business with.
On April 30th, 2013, kbrehm added the following:
Received the replacement plants today. Very nice healthy plants. Kathleen is wonderful to work with providing excellent Customer Service. My replacement order was shipped the day after I alerted them to the misshipment of a couple plants. I will be placing many more orders with Easy to Grow Bulbs. Great Company!!
After seeing this company's rating here on Dave's Garden, I checked out their website. I've only ordered plant material from online companies since last year and have had mixed results. What a pleasant surprise to speak with Kathleen at Easy to Grow Bulbs! I called them to get some advice on particular plants and she was patient, kind and enthusiastic. I ordered two different types of gladiolus, dinner plate dahlias, alstromeria, and tuberose and received some lycoris as a bonus. Everything is planted but it's too early to tell how they will do. But I had to jump on here and say what a nice experience I've had so far.
Last year, I ordered several varieties of trumpet lilies from EasyToGrowBulbs.com, and those bulbs arrived in excellent shape and far beyond the size I was expecting. I planted them and they bloomed like 3-year-old established bulbs...huge amounts of gorgeous flowers. I just ordered again, and again the bulbs are far larger than I had expected...hopefully they'll perform like the ones I bought last year.
I love to grow edible plants in my garden mixed with my flowers. I ordered three new plants for my garden and they were so much larger than I expected to receive as full plants. I ordered the stevia, which I will use for a natural sweetener, and lemon grass for Asian cooking and tea, and the bay laurel for savory cooking. I am so excited about my new plants and how they are already growing in my garden. I will be ordering more from Easy to Grow Bulbs.
On Dec 3, 2012, organic_tomato Tyrone, GA (Zone 7b) wrote:
Very happy with my order. I ordered mostly spring flowering bulbs and bearded iris, so cannot comment on the flowers at this time, but the bulbs are very large, healthy, and fresh with no mold or rot. The dormant bearded iris rhizomes are at least three times larger than the ones I bought at my local nursery. Since I am in zone 7b, I like their selection of warm climate bulbs. Shipping was also fast, and the order shipped within a week of being placed.
I also ordered a red amaryllis which has just bloomed, and has four HUGE beautiful red flowers with a second flower stalk forming. For any frugal gardeners like me wondering if the price is worth it to pay ~$10 for an amaryllis bulb when you can buy one for $5 at Walmart, I can most definitely say yes. I bought one to grow just for comparison, and they do not even look like the same plant. I wish I could upload a picture into the review, but the cheap bulb grew about one foot tall, and put out four small flowers about four inches wide. The Easy to Grow amaryllis is over 2 1/2 feet tall with flowers over eight inches across with a beautiful open shape, just like their pictures.
On Oct 6, 2012, biggfurrydogz Auburn United States wrote:
This would be Negative had it not been for the quality of the merchandise.
I ordered Miss Muffet Caladium bulbs, an upright Elephant Ear Bulb and a live Clivia plant.
I must say that the Clivia was a nice surprise for the price.
The Miss Muffet Bulbs were a good size and very healthy.
The upright Elephant Ear was healthy but smaller than expected.
Now to the Negative customer service........
I was shocked at some of their responses to my email informing them of my concerns.
My order was delayed with no notification to me.....
Their response-"you didn't read your email maybe it's in your spam folder"
What they do not realize is the email I used forces ALL emails to appear in the inbox and if the system thinks one is spam it clearly marks it SPAM but lists it in my INBOX. So......they told me I did not read their email when in reality they did NOT send it.
When I questioned them regarding the long wait in shipping their response was....." shipping from southern California to New York – all the way across the country, and diagonally at that just does take as long as it takes."
This is such a LAME response. I have shipped and received items for many years and that is simply a POOR excuse for their delays. If I had said that to buyers I would be out of business!!
And, when I questioned the size of the Upright Elephant Ear they said....."These are measured in circumference, as described in our Frequently asked questions section. Is this the way you are measuring it? HELLO, I have been gardening for over forty years, I know how to size a bulb!!!!
The entire email was one poor excuse after another and pointed to me as being at fault not them. Sorry that's just unprofessional and no way to treat a customer!
On Sep 19, 2012, Joseph_Cincy Cincinnati, OH (Zone 6a) wrote:
I ordered many scores of camassia bulbs last fall from Easy to Grow Bulbs. I was worried about their size and maturity, though, because EtGB's prices were much lower than other stores that I had shopped. I had read that camassia took several years to bloom, and I wondered if EtGB was selling younger bulbs than the competitors, which allowed them to sell the bulbs cheaper. The bulbs arrived OK, and I planted them. Cynical me, I did not expect flowers this year, but in the spring, their bed was covered in beautiful purple native bulb flowers. It's a nice surprise when you save a lot of money and get good quality, too.
Posted on September 13, 2012, updated September 19, 2012
I ordered 4 volcano phlox with red eyes, one white and one Ruby. The ruby and the white are doing fine but two of the red eyes are not doing well. In fact one looks like it is going to die. I called the company and spoke with Kathleen, who tried to tell me it was the way I water altho the white and Ruby are in the same bed. Her attitude was very condescending. After going online and looking up their ratings I saw that all dissatisfied customers had encountered the same attititude from customer service, it is NEVER their fault or a bad plant!
On September 19th, 2012, soonertoo added the following:
that I was unwilling to take any advise and and refused her offer is totally UNTRUE. Never once did I say I would not take her recommendation. She did NOT say the plants would be replaced and her condescending attitued was enough to make anyone unhappy. When I received the plants the roots were not developed enought to plant so I waited three weeks to give them more time to develop and this is the advise I get to only water once a week and I had been watering just twice a weekOn Sep 19, 2012, Easy to Grow Bulbs responded with:
We understand and share the frustration this customer is having with her Phlox. We always strive to provide responsive customer support to all our customers. If there is a problem, we always take the time to try and learn more from our customers what is going on and, if a plant is struggling and can be saved, try and offer suggestions to help.
In searching to better understand the circumstances around her phlox plants, this customer was not willing to take any of our advise or make any modifications to the care of her plants in an attempt to help them along. We were willing to replace the plants next season (they're not available now) if she was still having problems at that time after making some of the changes we requested. This offer was refused and so we are left not knowing what more we can do for her or the 2 of her 4 plants that are having a tough time.
We remain hopeful she will reconsider and work with us to try and help her phlox along and allow us to do whatever we need to ensure success.
On Jun 6, 2012, JenniferRuth San Diego, CA (Zone 10b) wrote:
Easy to Grow Bulbs was having an end-of-season sale, so I decided to give them a try. I placed my order online at 9:30 p.m. on June 4. On June 5 I received an email that my package had been shipped--less than 24 hours after I placed the order. I received it on June 6. (I live only an hour away from their facility.) Everything was there and well packaged.
Some of the bulbs were starting to sprout, but that's normal when you shop end-of-season sales. As far as I can tell, none of the sprouts have broken off--as I said, the packaging was good. The alstroemeria and phlox, which are shipped as potted plants, arrived with flower buds on them. My order consisted of six kinds of begonias, four kinds of dahlia, two kinds of caladium, two different gladiolus assortments, LA Hybrid Lily, Firecracker Flower (Dichelostemma), and Volcano phlox. Most of these I haven't grown before. However, I did order a lot of dahlias and glads from specialty breeders last year, so I have an idea of what to expect, size-wise, and I'm happy to report that the ones I got this year from Easy to Grow Bulbs are extremely large.
If you order at least $50 worth of things, they send you something free. They sent me a "Francee" hosta with at least 5 eyes, which is much larger than you usually get when ordering hostas by mail.
So, to summarize: fast service, good packaging, and large plants and bulbs. Their website is a pleasure to use, too. I will order from them again.
On Jun 5, 2012, Dodsky Smiths Grove, KY (Zone 6b) wrote:
Posted on March 24, 2009, updated June 5, 2012
I would highly recommend purchasing bulbs and plants from EasytoGrowBulbs.com. Their website is easy to navigate, it's informative, prices are good and the quality of the plants I have ordered has been outstanding!
My initial order consisted of several types of bare root hardy geraniums, double tuberose bulbs, rain lily bulbs, and crocosmia bulbs. All of the bulbs were in excellent condition and were larger than what I could hope to purchase at any of the big box stores (ie Lowes, Walmart, HDepot, etc.). The tuberoses were HUGE! The hardy geraniums were fresh, strong, good sized, and nearly all were very healthy.
The one problem I did have was with one pack of the hardy geraniums. It had compacted during shipping and I think as a result the bare root plants didn't get enough air and therefore started to rot. I thought I could salvage the plants and I tried to, but after almost a week I didn't see any signs of growth and the rot appeared to have continued so I emailed EasytoGrowBulbs and had the very pleasant experience of working with Kathleen to resolve the situation.
I was so impressed with the overall quality and value of the plants and bulbs in my first order, I had put together in the mean time a second order. That order arrived yesterday and included the replacement pack of hardy geraniums. Once again, all of the bulbs were in excellent condition and all of the bare root plants were in tip top shape. I am very satisfied with all of the plants I've purchased, and I am truly impressed with the friendly, prompt, and professional customer service. I will definitely order from EasytoGrowBulbs again.
On June 5th, 2012, Dodsky added the following:
I placed another large order with ETGB in late spring for a variety of bare root peonies and a few odds and ends. There was a problem with some of the peonies when they arrived (not viable), and after contacting Kathleen in customer service the issue was resolved quickly and easily. It's rare to find a business that truly cares about its customers and has such incredible customer service! As others have said, do not hesitate to order from this company! :-)
On May 30, 2012, spswanson Mashpee, MA (Zone 7b) wrote:
Placed an order for begonia and arisaema bulbs and a Passion Vine plant. All were received in a timely manner, and well packaged. Despite my ordering late in the season, the begonias were of good size and condition. The Passion Vine actually bloomed after two weeks in the ground.
I'm very impressed with the quality of customer service at Easy to Grow Bulbs. When my spring bulbs were slow to emerge, their service rep, Kathleen M., did a painstaking job of diagnosing the problem. Through thorough questioning and emailed pictures of a few bulbs I dug up, she was able to prescribe a simple solution - tone down the watering! Now they're popping up happy and healthy. And I didn't waste a good deal of time and money planting over them, as I planned to do.
I realize that companies selling bulbs can't be taken to task on every order that fails, due to variables beyond their control, but it seems that many negative reviews center around Customer Service taking an immediate defensive. Kathleen was not only professional, but kindly - and enthusiastically - helped me out. Thanks to her, ETGB's have yet another customer for life.