On Dec 7, 2009, dlaurence Richmond, MO (Zone 5a) wrote:
Ordered 2 bags (advertised as each containing 10 bulbs) of Narcissus Bells daffodils, as well as 4 bags saffron crocus. Unfortunately, one bag only contained 9 bulbs. The bulbs weren't cheap after shipping.
My letter to Easy to Grow read:
"Hi, Received my order just fine--nice bulbs too. But one of the Narcissus Bells had only 9 bulbs in the bag rather than the 10 bulbs listed on the package. The other five packages had 10 bulbs as listed. Send me another Narcissus Bell bulb? Thanks"
Their response was:
"Hi, I am so sorry we made such an error! That never should have happened. Unfortunately, I have no way to send you just 1 bulb, as we order and pack them in sets of 10. I will be happy to refund the amount for the bulb you are missing. Will that work?"
I replied, "I'd've preferred the bulb. Thanks, Dave"
I have not received bulb or refund since my email September 28. That's a fact.
On Dec 7, 2009, Easy to Grow Bulbs responded with:
"On Dec 8, 2009 9:59 AM, Easy to Grow Bulbs responded with:
This customer was accidentally sent 59 bulbs instead of the 60 he purchased. When he alerted us to this we:
- Apologized for the error
- Explained that we order and pack these varieties in lots of 10, so don't have loose bulbs to send
- Offered to immediately credit his account for the missing bulb
After receiving his second email on the afternoon of 9/28 (see above), we responded that evening. Echoing his concern about shipping charges, in this case for a single bulb, we offered the customer the following, in addition to the original offer of a refund for the missing bulb:
- To send a full pack of 10 bulbs at half price if he'd cover the shipping ($5.85)
- Or to include a full pack of 10 additional bulbs free with any other order
The customer was given three options to address the situation and we awaited his response. He did not call or email again. This customer service ticket has been "open" since late September.
It's now the end of the fall gardening season and the narcissus variety ordered is sold out, so only one option remains. This customer's account has been credited for the one missing bulb. Again, we apologize for the original miscount and the inconvenience it caused.
On Nov 21, 2009, MaryCorbett Niceville, FL (Zone 8b) wrote:
Posted on November 13, 2004, updated November 21, 2009
Found this company accidentally while 'surfing the web' and was quite happy I did! Their website is easy to navigate and they have quite a nice selection, including a large assortment of the Tecolote strain of ranunculus (which are hard to find). Ordered Anemones and Double Freesias and the corms of both are HUGE!! Had a question about the bulbs and got quick help from Jon in Customer Service. Their quality is excellent and the Customer Service unbeatable. If you email this company, you can be assured that you will receive a prompt reply. I couldn't be more pleased with them and will order from them again!
On November 21st, 2009, MaryCorbett added the following:
Have ordered several more times from this company, and have never been disappointed. This time I got Watsonias, Tritonias, and lots of the gorgeous Ranunculus. The website couldn't be easier to navigate, and the quality of the plants offered is superb!! Kathleen in Customer Service returned my phone call with the info I requested within the hour. Excellent!!
On Nov 20, 2009, Floralkingdom Niceville, FL (Zone 8b) wrote:
I placed my first order with Easy To Grow Bulbs. My plants were shipped fast, very well packaged, all properly labeled, they arrived healthy and in good shape. I was very happy to receive such large healthy bulbs. They even sent me a bonus plant as a thank you gift. Great service, I highly recommend them.
Great customer service!
I'm a beginner at planting bulbs so I called Easy to Grow Bulbs to make sure I was ordering the right plants for my location. They took the time to go over all the plants on my list and also gave me great recommendations on other plants that would thrive in my area.
I receive great looking bulbs about 2 weeks ago and most of the plants are already sprouting up!
Still need to wait for spring for the other plants, but I'm confident they will bloom nicely.
I was a bit sceptical of this website since it's not as flashy as Van Bourgondien or white flower farms website, but they've got great cutomer service and a better product.
I'm looking forward to buying more plants with Easy to Grow Bulbs.
On Nov 16, 2009, stormyla Norristown, PA (Zone 6b) wrote:
I've ordered bulbs from this company twice. Both orders were processed in a quick and orderly fashion. The communications were good and the plants were shipped when promised. The bulbs were large and very healthy. Everything has bloomed very nicely. This is definitely a good source for quality bulbs and the prices are very reasonable.
I've ordered from this company twice, and both experiences were very positive.
First, I ordered some paperwhite narcissus (I believe the variety was Ziva). I ordered thirty. I intended to make ten gifts for my friends by putting three each of ten pots. I wish I hadn't let my father talk me out of the six inch pots, because the bulbs that arrived were so big and healthy that I had to cram them in really tight to get two into a four inch pot. I would've been much better off with the six inch pots I had wanted originally. So, after finding one more four inch pot and getting one more gift started, I had eight left over for myself! One or two of the recipients told me that the flowers smelled too strong, but other than that the paperwhites were the best I've ever bought.
Second, I ordered two amaryllis, one for myself, one for a coworker (we drew names and did a gift exchange for the holidays). Suffice it to say that my coworker does not have a green thumb. But the one I bought and got started for her (Apple Blossom) FLOURISHED! She got two spikes of flowers off the darn thing. I figured it was the perfect houseplant for her because she could take care of it for a few months while it was pretty and then just give it to someone who knows something about reblooming them when it finished blooming. The one I bought for myself (White Christmas) had one spike of HUGE sparkling white flowers. I didn't know how to rebloom it, so I just gave it to someone who knew how when the flowers were spent. They were much higher quality than the amaryllis I've bought before. You're supposed to put them in pots two inches larger than the diameter of the bulb, but I put them in 8" pots because they were about 5" across, and I couldn't find 7" pots.
Anyway, a great company! Great prices too, under $10 a bulb! Last time I bought amaryllis, I paid about $15 a bulb for lower quality plants. I've only seen them cheaper at one other place, and you have to buy them in sets of eight to get them at that price. So if I were to buy them from the other place, I'd be up to my eyeballs in amaryllis.
You get what you pay for. My first order is the beginning, I fear, of an addiction to high quality product. $65 on bulbs saved me >$300 in floral costs for my daughter's wedding in August, plus I still have the plants!!. I did follow the directions ;) and found their parameters and advice to be accurate. I have been gardening for 47 years...these folks are great.
WOW!!!! I have had some "not so pleasant" experiences with other companies. Everything from poor products, dead products, no products, and bad customer service, but certainly not the case here!! I read other reviews at this website and decided to take a chance. Thank you easytogrowbulbs.com for restoring my faith...
Due to landscaping issues (they are 2 weeks behind on completing the job), I contacted the company and requested that my orders be shipped on a specific date. I received a prompt reply and Kathleen has been most accommodating. She is awesome....
I have also received 2 of my 5 orders and the quality of the bulbs is far better than any other... Due to the awesome customer service provided by Kathleen and the plump bulbs I have already received, I requested to add some additional items to one of my orders.
I am thrilled at the prospect of spring and will definitely be a loyal customer of easytogrowbulbs.com for many years to come. Thank you Kathleen, "you rock".
On Sep 23, 2009, kviolette Raleigh, NC (Zone 8a) wrote:
This was my first experience with Easy to Grow Bulbs. I ordered 5 pkgs of reblooming irises and one pkg of Oxalis adenophylla and received a bonus pkg of Allium Drumstick. I am very pleased with the size and condition of the bulbs. The irises are especially nice - all were qty 3 but if a rhizome was on the small side, two small ones were counted as one. Very nice surprise to see the grading of the rhizomes; makes the purchase a very good value.
I really liked Easy To Grow Bulbs. This was my first time ordering bulbs online and I was skeptical if there was really any difference between ordering online and going to a store. All of the bulbs I received (and I ordered over 100) were large and very fresh. ALL of them bloomed and grew to nearly matured height, as if they were second or third year plants. I had also bought some bulbs at Lowes. Only half of those came up, they were teeny tiny plants, and only one bloomed. Only one! From now on I'm only ordering from Easy To Grow Bulbs. I loved their selection, the ability to search by growing zone, and of course the quality of bulbs.
I ordered the potted English Charm iris and some begonia.
The packing was excellent that the potted iris was received intact. 3 irises in the pot.The begonia bulbs are so giangtic.
So far, two irses have produced big beautiful flowers. The other one is growing so tall, but no flower. All 3 irises are so healthy comparing with my other irises ordered from Direct Gardening, Breck's and Michigan Bulb.
Only 1 begonia is still not growing yet. Hopefully, it will grow soon. No replacement is allowed. The other 5 are growing well.
Kathleen is always in good manner.
I am willing to pay a little more money for good healthy plants.
I have just placed another order of calla lilies, daylily and gladious with big discount. I look forward to receiving them soon.
I have ordered from Easy To Grow Bulbs over the past few years. Placing an order is a breeze; their web site is very easy to navigate. My orders have been shipped promptly and they have sent out email notifcation. The quality of the bulbs that I have received has been excellent. I also have found the planting information to be very useful so that I can properly place and care for the bulbs. Before my first order I was not at all familiar with bulbs. I feel that Easy To Grow Bulbs has helped me succeed.
On Jun 2, 2009, gedgar Mobile, AL (Zone 8a) wrote:
I have ordered several different types of summer-flowering bulbs from this company and have been very pleased with the quality of the bulbs. Right now the gloriosa lilies which I planted a couple of months ago are up and blooming and growing vigorously. They are gorgeous. I've never been disappointed with this company and would definitely recommend.
Fantastic - ordered 2 Colocasias, 1 Plumeria, and 6 Dahlias. All sprouted quickly and look beautiful now. It was my first Plumeria, and wasn't sure about a few things regarding its care -- Easy To Grow responded quickly to my questions and helped clear things up. While the free Crocosmia bulbs haven't yet sprouted (slow to sprout, I understand), they were free, so I'll just keep 'em going and overwinter them and see what happens. Overall, I've been very happy and I'll definitely be back as a customer.
Only 3 out of 10 ranunculus and none out of 5 crocosmia babylon bulbs sprouted that I ordered from Easy to Grow Bulbs. I asked for the refund. I was told that it was my fault that there were too much heat, water and a wrong kind of soil. I had a very disappointing experience dealing with this suppler.
On May 12, 2009, Easy to Grow Bulbs responded with:
"On May 12, 2009 7:04 PM, Easy to Grow Bulbs responded with:
We have been communicating for several days with this customer. The complete story is:
- The customer's order included many bulbs; most have sprouted well according to her.
- Crocosmia bulbs are slow to break dormancy, the customer's are within the normal sprouting window and she was advised of this.
- The "rotted" ranunculus bulbs were shipped rock hard (that's normal for these bulbs) and are now "squishy" per the customer. Heat and excess moisture will cause this outcome; this was explained.
- The customer planted in a combination of peat and pine bark. No soil, compost or other nutrient-rich material was included to supply food for the plants or a well draining mix. We suggested that soil with organic matter would produce better results.
- The customer admitted that her planting containers are infested with transparent white worms and asked what these might be. Since they could be fungus gnat larva, young horsehair worms, large nematodes or parasitic worms of some type, we requested a photo in order to help with identification. The customer declined our offer.
Early on this individual threatened "If I do not receive a refund and an explanation, I will have to leave negative reviews on gardening forums, such as Dave's Garden." Well, she received a detailed, personalized (485 word) explanation addressing every concern raised and offering lots of information and assistance. As for the refund, suppliers typically don't refund for dormant bulbs still likely to sprout. We'll echo the customer's take on the situation – we're disappointed, too.
I was very pleased with this company's commitment to its customers. I ordered several pink lily of the valley pips as a gift for different people, and, while the order shipped promptly, it wasn't the entire shipment. I immediately called the company, and Kathleen apologized for the mix-up. The remaining plants shipped the next day and arrived at my mom's the following, with a personal note from Kathleen to my mom apologizing for the mistake.
I give Easy to Grow Bulbs the highest ratings for their customer service. Finding a good bulb company can be a nightmare, but I know I'll return to this company!
On May 1, 2009, imapigeon Gilroy (Sunset Z14), CA (Zone 9a) wrote:
I've placed two orders with this company, beginning in Oct 2008. Their bulbs have been a good size, well-packed and shipped in a timely manner. The spring bulbs have bloomed beautifully this year.
I also ordered 2 hardy geraniums in October. When one of those bloomed, it turned out to have been mislabeled. I e-mailed the vendor, and received a response within 48 hours promising to replace the plant. Within another 48 hours, I had received not one, but three nice healthy bare roots. Although I didn't expect the additional plants, this is the way I treat my customers if I make a mistake, and it's definitely the way I like to be treated!
I received my order from this company. The iris I received from them was just a beautiful plant -- you really couldn't ask for better. However, I perceived a problem with my canna lily roots; they were large but 2 did not have any active growth points, perhaps just the hidden ones, if that. And they just would not start; the third one grew as expected. Anyway, I contacted the company after a month of no growth (in large pots, indoors) to give them the benefit of doubt or ignorance on my part. Short story: I received as good customer service from this company as one could want or imagine. They replaced my order and I will be a loyal customer. This is the way customers want to be treated.
Just got my order, great size bulbs. I have always done well with the items I've ordered in the past and compared to other online places, they never look as good as the ones from EasyToGrowBulbs. They even sent a discount code also on certain items, how nice...Gotta love'em.
On Apr 15, 2009, beautifulchaos Indianapolis, IN (Zone 5b) wrote:
I will add to the shining reviews -- last month I ordered Gloriosa tubers, Callas, Cardiocrinum Giganteum (which came packed with special care, as it is a large bulb and had quite a bit of growth showing already), Flowering Ginger, Lily of the Valley, Freesias, Peacock Orchids, Conco D' Or Lily, Tuberose and all of them looked very healthy, large and were packed very nicely. I received a few blood lilies in my 'adventure pack' that I've never grown. So, I'm excited about that too!
The website planting guides are very helpful as well. The only interaction that I had with customer service (outside of order confirmation, of course) was asking if they could send the bulbs earlier than the suggested date for my area. They did so and the products showed up very promptly. Although, I feel like I'm missing out since I haven't gotten to speak to Kathleen, lol...sounds like the star of the company to me. ;-)
I went to the link from Dave's and I'm glad I did. I will be ordering more in the future and have already told a couple of friends about my experience. Thank you!
On Apr 10, 2009, redbull Joliet, MT (Zone 4a) wrote:
Ordered gladiolus and through no fault of the company needed to change the arrival time. We received excellent customer service and assistance. The size and quality was outstanding. This is our second year of ordering glads from this company and we are very pleased.
I'm giving this company a neutral rating until I see how the plants do but I wanted to rate them to give others a heads up on what to expect. I ordered hardy geranium and chose the mix of 6 plants because my garden is broken down into distinct sections - shady, dry, sunny, wet. Also I'm a bit of a control freak so I've been planting by color and size since the garden is only a year old. I was excited to have 6 different geraniums in 6 different colors and with 6 different personalities. The difficulty is they did not come with any identification so I had to plant "blind". This means I could not put the plants where I want them to grow. I had to find a neutral spot and will have to wait for them to bloom, dig them up and move them to the spots they will most likely thrive in. Annoying.
What has me writing is the difference between the promise and the fact. The promise was that the plants would be "Freshly harvested divisions ship late February through June". What I received were plants that had been harvested long ago, packed in wood shavings and stored long enough the pale yellow leaves had shriveled and died or were ghostly and thin. These were not freshly dug and were not looking healthy. The roots were mostly dried up. Perhaps this is just fine for hardy geranium as this is a new plant for me. I don't feel "freshly harvested" should be part of their sales pitch.
When everything blooms beautifully and I have 6 different geraniums moved to their proper locations I'll consider changing from neutral to positive. They did ship quickly and they notified me by email that the package was on its way.
On June 30th, 2009, Cynthia47 changed the rating from neutral to negative and added the following:
Although the Johnson Blue is 6 inches high and is making a few blossoms the other 5 geraniums have barely survived in the garden and are puny, unproductive, flowerless plants only a few inches across despite fancy soil, fertilizer and attention. They are smaller than the "Steppable" geraniums I bought at the grocery store 2 months later and put into the same soil. The dismal condition of the roots tells me these were old, not too viable left overs from another year. Also purchased a fancy "Kniphofia" that was supposed to have a white or light bloom. It was in sad condition but I planted it. The dimestore Kniphofia purchased about the same time are 3 feet tall. Their plant remains DOA. Expensive way to compost. I will avoid this company in the future.
On Mar 25, 2009, marty13 San Diego, CA (Zone 10a) wrote:
Everything I have bought there has been outstanding and so are the prices! I experienced one incorrect order and the problem was corrected immediately. The growing instructions on the website are the best I have ever seen. I can't say enough good about them.
I can't begin to tell you how WONDERFUL I think this company has been for ordering bulbs. I bought a house two years ago, and last year decided to make the yard into more than just grass and weeds. I didn't know ANYTHING when I started to order, and ordered Gladiola bulbs from them a little towards the end of the season. I planted the massive bulbs as soon as they arrived, and sure enough they flourished. I had people who would drive past my house and comment on the assortment of beautiful glads I had by the side of my house. Then, I was hooked!!! Kathleen is the only person I have spoken with there, and I wouldn't want it any other way! She always takes her time to explain everything I am asking, or inquiring about. She helps me pick things that will compliment each other. She offers suggestions, and asks questions of what I am trying to accomplish. I don't feel like I am getting customer service help, it feels like phoning a gardening friend that is more than happy to share her experience to help me get what I want out of my garden. I have ordered now several times in the past year, and had only one order that arrived a little off. The daffodil bulbs that I ordered were a little black inside and mushy when they arrived. One call to the company and I had replacement bulbs two days later. No problems at all. I have alot of green popping up in my cold NJ ground, I can't wait to see the beautiful colors that will soon be exploding in my yard. I was lucky to have found this company, and you will be too!
Bulbs were gorgeous - large and healthy. And the customer service is incredible. I called with a question, left a message, and my call was returned in less than an hour! I highly recommend this compnay.
On Mar 13, 2009, flame263 San Antonio, TX (Zone 8b) wrote:
This was my first experience with Easy To Grow Bulbs.com and from start to finish it was fabulous. Before ordering, I emailed a few questions and Kathleen returned my email within the hour. We exchanged several emails, and she helped me avoid making a few mistakes on where I had planned on planting the bulbs that I had picked out. Quick to respond, friendly and knowledgeable, Kathleen was great! My order was packed with great care and everything looks wonderful. The bulbs were huge compared to what I have seen in the big box stores or my local nurseries. The adventure packs they give out are an awesome idea and it was great to get a little surprise added to my order.
About the only bad thing that I could say about this place, is that it could potentially be really hard on your wallet. I know that I will be shopping there again and again!
I ordered dahlia tubers and glad bulbs from the company this winter. The glad bulbs arrived in great shape, along with a free packet of gift bulbs that were also in great condition.
The dahlia tubers, which they send as clumps, were falling apart. Most of the tubers were falling off the main stem or attached by a couple of strings from what had once been a more solid connections. Most were about to fall off. They look nothing like the clumps that I save for myself or that are available at Home Depot and Lowes. Still, there was enough there so that they tubers would probably be all right. But, since I had read on this site that the company did not respond well if complaints were not made right away, I sent them a note to let them know that the tubers were falling apart.
Readers can judge for themselves whether this information is helpful. I found it somewhat condescending and in some cases questionable. For example, if tubers by themselves ALWAYS produce new plants, then why do people try so hard to include an eye from the stem when dividing up clumps? I came away from the distinct impression that the company was using its supposed expertise to try to mask and evade responsibility for the delivery of a substandard product.
All this said, there appears to be enough left of the product after all the falling tubers are removed to starts some plants. If not, at least I let them know, as required, within the seven days required.
Note from the company:
I am SO glad you were able to bring them right indoors! Good job!
No need to worry about the dahlias -- but I am very glad you brought
it to my attention! This way I can address your concerns. Dahlia tubers,
as we ship them, look like several slender sweet potatoes tied together at
one end. This is just what dahlia tubers do. Where they are "tied" or
joined together is always going to be somewhat dry and a bit brittle after
harvest. The tubers multiply in this fashion, under ground, and it turns
out to be a very good defense mechanism. If a critter eats one of the
tubers, the plant doesn't suffer because there are so many remaining. Or,
if they are stepped on by a donkey or something, they easily break apart at
the point where they are joined, without the individual tubers being
Each separate tuber, the thing that looks like a slender, dark sweet
potato, would, on its own, grow a complete, flowering dahlia plant. In the
future, when your dahlias have grown immense, this is the way you will want
to divide them. Many companies do divide them, and send just the individual
pieces as separate dahlias tubers. We do not do so, and I recommend that
you not break up the rest of yours at this point simply because the group of
tubers will create a larger plant more quickly than the individual pieces
would alone. But they will all grow and flower.
I have been using this company for a little over two years now. EVERY order has grown beautifully. Their product is so fresh and healthy. They pack everything with so much care. Their customer service is fantastic!! I love that they send me an email to say some items are ready now and ask me how I would like to handle. Most companies don't give you this option. LOVE LOVE LOVE them....
On Mar 2, 2009, prestonpaints Charlotte, NC (Zone 7b) wrote:
Found this company on Daves Garden. The bulbs were a good size, not dry or damaged. It's still winter here, but foilage from all the bulbs has crowned and blooms on the crocus are about to pop! So far so good.
I have ordered bulbs from several different online retailers, and Easy to Grow Bulbs is my FAVORITE company to buy from, by far! Here's why:
1. The planting guides on each product page are extremely helpful, especially to novice gardeners, like me.
2. In my experience, the bulbs have always arrived promptly and have been carefully packaged.
3. Their customer service is outstanding! Friendly, knowledgeable, and always helpful. I forgot to include a note when ordering that I wanted my bulbs shipped ahead of the regular schedule so I could start them indoors (it's cold in Zone 3!!) so I emailed customer service. I received a response the same day! From an actual person! Now that's service.
4. The biggest reason I am a return customer at Easy to Grow, though, is because of the quality of their product. I have ordered a wide variety of different plants from them, from paperwhites and amaryllis to begonias and ranunculus, and I am continually impressed with the results produced by their bulbs.
In other words, I can't recommend this company highly enough.
I ordered some canna lilies from you last season and have been
meaning to leave you a glowing testimonial. Wow! They were huge rhizomes, just as described and very, very healthy. They produced beautiful lilies even managing to multiply the first season planted. I am impressed with your company and can't recommend you highly enough. AAA+