Fantastic - ordered 2 Colocasias, 1 Plumeria, and 6 Dahlias. All sprouted quickly and look beautiful now. It was my first Plumeria, and wasn't sure about a few things regarding its care -- Easy To Grow responded quickly to my questions and helped clear things up. While the free Crocosmia bulbs haven't yet sprouted (slow to sprout, I understand), they were free, so I'll just keep 'em going and overwinter them and see what happens. Overall, I've been very happy and I'll definitely be back as a customer.
Only 3 out of 10 ranunculus and none out of 5 crocosmia babylon bulbs sprouted that I ordered from Easy to Grow Bulbs. I asked for the refund. I was told that it was my fault that there were too much heat, water and a wrong kind of soil. I had a very disappointing experience dealing with this suppler.
On May 12, 2009, Easy to Grow Bulbs responded with:
"On May 12, 2009 7:04 PM, Easy to Grow Bulbs responded with:
We have been communicating for several days with this customer. The complete story is:
- The customer's order included many bulbs; most have sprouted well according to her.
- Crocosmia bulbs are slow to break dormancy, the customer's are within the normal sprouting window and she was advised of this.
- The "rotted" ranunculus bulbs were shipped rock hard (that's normal for these bulbs) and are now "squishy" per the customer. Heat and excess moisture will cause this outcome; this was explained.
- The customer planted in a combination of peat and pine bark. No soil, compost or other nutrient-rich material was included to supply food for the plants or a well draining mix. We suggested that soil with organic matter would produce better results.
- The customer admitted that her planting containers are infested with transparent white worms and asked what these might be. Since they could be fungus gnat larva, young horsehair worms, large nematodes or parasitic worms of some type, we requested a photo in order to help with identification. The customer declined our offer.
Early on this individual threatened "If I do not receive a refund and an explanation, I will have to leave negative reviews on gardening forums, such as Dave's Garden." Well, she received a detailed, personalized (485 word) explanation addressing every concern raised and offering lots of information and assistance. As for the refund, suppliers typically don't refund for dormant bulbs still likely to sprout. We'll echo the customer's take on the situation – we're disappointed, too.
I was very pleased with this company's commitment to its customers. I ordered several pink lily of the valley pips as a gift for different people, and, while the order shipped promptly, it wasn't the entire shipment. I immediately called the company, and Kathleen apologized for the mix-up. The remaining plants shipped the next day and arrived at my mom's the following, with a personal note from Kathleen to my mom apologizing for the mistake.
I give Easy to Grow Bulbs the highest ratings for their customer service. Finding a good bulb company can be a nightmare, but I know I'll return to this company!
On May 1, 2009, imapigeon Gilroy (Sunset Z14), CA (Zone 9a) wrote:
I've placed two orders with this company, beginning in Oct 2008. Their bulbs have been a good size, well-packed and shipped in a timely manner. The spring bulbs have bloomed beautifully this year.
I also ordered 2 hardy geraniums in October. When one of those bloomed, it turned out to have been mislabeled. I e-mailed the vendor, and received a response within 48 hours promising to replace the plant. Within another 48 hours, I had received not one, but three nice healthy bare roots. Although I didn't expect the additional plants, this is the way I treat my customers if I make a mistake, and it's definitely the way I like to be treated!
I received my order from this company. The iris I received from them was just a beautiful plant -- you really couldn't ask for better. However, I perceived a problem with my canna lily roots; they were large but 2 did not have any active growth points, perhaps just the hidden ones, if that. And they just would not start; the third one grew as expected. Anyway, I contacted the company after a month of no growth (in large pots, indoors) to give them the benefit of doubt or ignorance on my part. Short story: I received as good customer service from this company as one could want or imagine. They replaced my order and I will be a loyal customer. This is the way customers want to be treated.
Just got my order, great size bulbs. I have always done well with the items I've ordered in the past and compared to other online places, they never look as good as the ones from EasyToGrowBulbs. They even sent a discount code also on certain items, how nice...Gotta love'em.
On Apr 15, 2009, beautifulchaos Indianapolis, IN (Zone 5b) wrote:
I will add to the shining reviews -- last month I ordered Gloriosa tubers, Callas, Cardiocrinum Giganteum (which came packed with special care, as it is a large bulb and had quite a bit of growth showing already), Flowering Ginger, Lily of the Valley, Freesias, Peacock Orchids, Conco D' Or Lily, Tuberose and all of them looked very healthy, large and were packed very nicely. I received a few blood lilies in my 'adventure pack' that I've never grown. So, I'm excited about that too!
The website planting guides are very helpful as well. The only interaction that I had with customer service (outside of order confirmation, of course) was asking if they could send the bulbs earlier than the suggested date for my area. They did so and the products showed up very promptly. Although, I feel like I'm missing out since I haven't gotten to speak to Kathleen, lol...sounds like the star of the company to me. ;-)
I went to the link from Dave's and I'm glad I did. I will be ordering more in the future and have already told a couple of friends about my experience. Thank you!
On Apr 10, 2009, redbull Joliet, MT (Zone 4a) wrote:
Ordered gladiolus and through no fault of the company needed to change the arrival time. We received excellent customer service and assistance. The size and quality was outstanding. This is our second year of ordering glads from this company and we are very pleased.
I'm giving this company a neutral rating until I see how the plants do but I wanted to rate them to give others a heads up on what to expect. I ordered hardy geranium and chose the mix of 6 plants because my garden is broken down into distinct sections - shady, dry, sunny, wet. Also I'm a bit of a control freak so I've been planting by color and size since the garden is only a year old. I was excited to have 6 different geraniums in 6 different colors and with 6 different personalities. The difficulty is they did not come with any identification so I had to plant "blind". This means I could not put the plants where I want them to grow. I had to find a neutral spot and will have to wait for them to bloom, dig them up and move them to the spots they will most likely thrive in. Annoying.
What has me writing is the difference between the promise and the fact. The promise was that the plants would be "Freshly harvested divisions ship late February through June". What I received were plants that had been harvested long ago, packed in wood shavings and stored long enough the pale yellow leaves had shriveled and died or were ghostly and thin. These were not freshly dug and were not looking healthy. The roots were mostly dried up. Perhaps this is just fine for hardy geranium as this is a new plant for me. I don't feel "freshly harvested" should be part of their sales pitch.
When everything blooms beautifully and I have 6 different geraniums moved to their proper locations I'll consider changing from neutral to positive. They did ship quickly and they notified me by email that the package was on its way.
On June 30th, 2009, Cynthia47 changed the rating from neutral to negative and added the following:
Although the Johnson Blue is 6 inches high and is making a few blossoms the other 5 geraniums have barely survived in the garden and are puny, unproductive, flowerless plants only a few inches across despite fancy soil, fertilizer and attention. They are smaller than the "Steppable" geraniums I bought at the grocery store 2 months later and put into the same soil. The dismal condition of the roots tells me these were old, not too viable left overs from another year. Also purchased a fancy "Kniphofia" that was supposed to have a white or light bloom. It was in sad condition but I planted it. The dimestore Kniphofia purchased about the same time are 3 feet tall. Their plant remains DOA. Expensive way to compost. I will avoid this company in the future.
On Mar 25, 2009, marty13 San Diego, CA (Zone 10a) wrote:
Everything I have bought there has been outstanding and so are the prices! I experienced one incorrect order and the problem was corrected immediately. The growing instructions on the website are the best I have ever seen. I can't say enough good about them.
I can't begin to tell you how WONDERFUL I think this company has been for ordering bulbs. I bought a house two years ago, and last year decided to make the yard into more than just grass and weeds. I didn't know ANYTHING when I started to order, and ordered Gladiola bulbs from them a little towards the end of the season. I planted the massive bulbs as soon as they arrived, and sure enough they flourished. I had people who would drive past my house and comment on the assortment of beautiful glads I had by the side of my house. Then, I was hooked!!! Kathleen is the only person I have spoken with there, and I wouldn't want it any other way! She always takes her time to explain everything I am asking, or inquiring about. She helps me pick things that will compliment each other. She offers suggestions, and asks questions of what I am trying to accomplish. I don't feel like I am getting customer service help, it feels like phoning a gardening friend that is more than happy to share her experience to help me get what I want out of my garden. I have ordered now several times in the past year, and had only one order that arrived a little off. The daffodil bulbs that I ordered were a little black inside and mushy when they arrived. One call to the company and I had replacement bulbs two days later. No problems at all. I have alot of green popping up in my cold NJ ground, I can't wait to see the beautiful colors that will soon be exploding in my yard. I was lucky to have found this company, and you will be too!
Bulbs were gorgeous - large and healthy. And the customer service is incredible. I called with a question, left a message, and my call was returned in less than an hour! I highly recommend this compnay.
On Mar 13, 2009, flame263 San Antonio, TX (Zone 8b) wrote:
This was my first experience with Easy To Grow Bulbs.com and from start to finish it was fabulous. Before ordering, I emailed a few questions and Kathleen returned my email within the hour. We exchanged several emails, and she helped me avoid making a few mistakes on where I had planned on planting the bulbs that I had picked out. Quick to respond, friendly and knowledgeable, Kathleen was great! My order was packed with great care and everything looks wonderful. The bulbs were huge compared to what I have seen in the big box stores or my local nurseries. The adventure packs they give out are an awesome idea and it was great to get a little surprise added to my order.
About the only bad thing that I could say about this place, is that it could potentially be really hard on your wallet. I know that I will be shopping there again and again!
I ordered dahlia tubers and glad bulbs from the company this winter. The glad bulbs arrived in great shape, along with a free packet of gift bulbs that were also in great condition.
The dahlia tubers, which they send as clumps, were falling apart. Most of the tubers were falling off the main stem or attached by a couple of strings from what had once been a more solid connections. Most were about to fall off. They look nothing like the clumps that I save for myself or that are available at Home Depot and Lowes. Still, there was enough there so that they tubers would probably be all right. But, since I had read on this site that the company did not respond well if complaints were not made right away, I sent them a note to let them know that the tubers were falling apart.
Readers can judge for themselves whether this information is helpful. I found it somewhat condescending and in some cases questionable. For example, if tubers by themselves ALWAYS produce new plants, then why do people try so hard to include an eye from the stem when dividing up clumps? I came away from the distinct impression that the company was using its supposed expertise to try to mask and evade responsibility for the delivery of a substandard product.
All this said, there appears to be enough left of the product after all the falling tubers are removed to starts some plants. If not, at least I let them know, as required, within the seven days required.
Note from the company:
I am SO glad you were able to bring them right indoors! Good job!
No need to worry about the dahlias -- but I am very glad you brought
it to my attention! This way I can address your concerns. Dahlia tubers,
as we ship them, look like several slender sweet potatoes tied together at
one end. This is just what dahlia tubers do. Where they are "tied" or
joined together is always going to be somewhat dry and a bit brittle after
harvest. The tubers multiply in this fashion, under ground, and it turns
out to be a very good defense mechanism. If a critter eats one of the
tubers, the plant doesn't suffer because there are so many remaining. Or,
if they are stepped on by a donkey or something, they easily break apart at
the point where they are joined, without the individual tubers being
Each separate tuber, the thing that looks like a slender, dark sweet
potato, would, on its own, grow a complete, flowering dahlia plant. In the
future, when your dahlias have grown immense, this is the way you will want
to divide them. Many companies do divide them, and send just the individual
pieces as separate dahlias tubers. We do not do so, and I recommend that
you not break up the rest of yours at this point simply because the group of
tubers will create a larger plant more quickly than the individual pieces
would alone. But they will all grow and flower.
I have been using this company for a little over two years now. EVERY order has grown beautifully. Their product is so fresh and healthy. They pack everything with so much care. Their customer service is fantastic!! I love that they send me an email to say some items are ready now and ask me how I would like to handle. Most companies don't give you this option. LOVE LOVE LOVE them....
On Mar 2, 2009, prestonpaints Charlotte, NC (Zone 7b) wrote:
Found this company on Daves Garden. The bulbs were a good size, not dry or damaged. It's still winter here, but foilage from all the bulbs has crowned and blooms on the crocus are about to pop! So far so good.
I have ordered bulbs from several different online retailers, and Easy to Grow Bulbs is my FAVORITE company to buy from, by far! Here's why:
1. The planting guides on each product page are extremely helpful, especially to novice gardeners, like me.
2. In my experience, the bulbs have always arrived promptly and have been carefully packaged.
3. Their customer service is outstanding! Friendly, knowledgeable, and always helpful. I forgot to include a note when ordering that I wanted my bulbs shipped ahead of the regular schedule so I could start them indoors (it's cold in Zone 3!!) so I emailed customer service. I received a response the same day! From an actual person! Now that's service.
4. The biggest reason I am a return customer at Easy to Grow, though, is because of the quality of their product. I have ordered a wide variety of different plants from them, from paperwhites and amaryllis to begonias and ranunculus, and I am continually impressed with the results produced by their bulbs.
In other words, I can't recommend this company highly enough.
I ordered some canna lilies from you last season and have been
meaning to leave you a glowing testimonial. Wow! They were huge rhizomes, just as described and very, very healthy. They produced beautiful lilies even managing to multiply the first season planted. I am impressed with your company and can't recommend you highly enough. AAA+
I purchased several daylillies, a Japanese iris and a peony. They all arrived in great shape, amazing sizes and were packaged extraordinarily well. I received the order this week and already placed another order. Very impressed.
My story is too long too explain, but my experience with Easy to Grow Bulbs has been SO positive that I just had to share! I experienced a problem with the shipping of an order to North Carolina. It was a FED EX problem, not theirs, but they happily resent an order and did not charge me. Their email and phone communications were extremely pleasant and prompt. My tiny, insignificant order was treated as though it were the largest order they's ever received. Kathleen is an angel!
The quality of the bulbs is exceptional and the lovely tradition of Christmas paperwhites for our family now has even more meaning thanks to this wonderfully compassionate company.
I look forward to buying from them for many years.
On Nov 29, 2008, Megalooney Saint Francisville, LA wrote:
I am very impressed with this company's products and customer service. The bulbs I ordered shipped promptly and were in good condition. The paperwhites were huge - twice the size of the bulbs I have bought at my local garden center. I also appreciated the "adventure pack" of extra bulbs sent with my order.
The daylily mix I bought was accidentally shipped with one missing daylily. Customer service immediately replied to my email and told me to choose any daylily from their site to send as a replacement (despite the fact that I had purchased an inexpensive random mix). I will definitely be placing many orders with Easy to Grow Bulbs in the future!
This company is great. I emailed them twice on bulbs I did not even ORDER from them, and I got a prompt, accurate, friendly, and most importantly - unautomated response. REPEAT - I did not even order bulbs from them, yet they responded to me as if I had been a customer for years. I will be ordering from them in the spring or next fall because I am very impressed
I recently put in an order with this company for a number of spring-flowering bulbs and bare roots. When I received the order (which was very fast), I was so impressed with the size and condition of both bulbs and roots. I have been ordering fall plantings for years, so I have a sense for what is typical. This order really exceeded my expectations on all counts. The peonies were especially amazing. I've never seen a bare root peony as big as the Early Scout they sent. Even though the other peonies were slightly smaller than this attractive monster, they were also bigger than anything I've bought from other vendors. I also very much appreciated the extras – healthy and interesting corms. Another plus - their customer support is friendly and helpful! I’m already planning my next order.
On Nov 5, 2008, bachngolf Mesquite, NV (Zone 9a) wrote:
I ordered my iris late Thurs evening and, without paying for special handling, they arrived on Monday! Each was healthy and still green. Since I live in a warm climate (Mesquite, NV), they went into the ground immediately and are already beginning to sprout new follage (in two weeks).
On Oct 28, 2008, fierynature Colton, CA (Zone 9b) wrote:
This was my first experience with Easy to Grow Bulbs. I placed an order last Friday morning and my order was delivered at 7:55 am SATURDAY morning.....less than 24 hours after placing my order. The bulbs were huge and fresh.....they even sent a freebie.
I sent an email of thanks for the great service/product and asked about other bulbs I was looking for. I got a very nice reply with an offer to remind me when these very popular bulbs were available. Now, that is customer service! I love this place and can't wait to order again.
On October 30th, 2008, fierynature added the following:
Update: The white spider lily (lycoris) bulbs that I planted on Saturday are already sprouting.....less than a week after I planted them! I knew they were fresh, but wow, that is amazing.
On Oct 28, 2008, zhenya Los Lunas, NM (Zone 6b) wrote:
I ordered a variety of spring bulbs plus alot of Iris and a Peony and was very happy with my order. Bulbs were all a nice size and the peony root was far superior to others I have purchased from other vendors for the same price. I would definitely order from them again.
On February 4th, 2009, zhenya added the following:
I bought a batch of spring flowering bulbs from this company last fall due to the positives on this page. Although it is too early for them to have bloomed here yet, I must say that I was very happy with the quality of the bulbs received and look forward to buying from this firm in the future.
On Oct 4, 2008, msonmezay Mission Hills, CA wrote:
This company has great customer service, very quick to respond to emails! I got my order today and am very impressed with the size of bulbs I got. I will be happily planting them this week, and looking forward to great plants and flowers!
We placed an order in the 2nd week of August. Our order was acknowledged within a day we placed the order. A prospective shipment date was assigned to be Sept. 22, 2008. And there we go! The bulbs and other items were shipped exactly on September 22 (and we were also informed about the shipment). We received the order on Sept. 26, 2008. No bloopers: all bulbs were there (with extremely clear planting instructions), the sizes of the Trumpet Lily bulbs were spectacular. The bulbs appeared to be quite firm and healthy.
Finally, it must be mentioned that although the products were of top qualities, the prices were not. From now on, whenever we need to order something, we will order it from EasytoGrow (if they carry the product).
On October 1st, 2008, Scheherazade added the following:
I felt like adding some more comments on my follow-up (i.e. after-sale) experiences with this company. Since I received the bulbs, Kathleen communicated to me via eight more prompt emails helping me to find some other suitable products that will go along nicely with my trumpet lilies. She even recommended products that are not carried usually by her own company. She did extensive search for me and sent me some other company’s internet pages that carry the desired products. I must say that my order with Easy to Grow was a small order. If Kathleen gives such a royal treatment to a small customer like me, I wonder what type of treatments is in her bag for the large customers.
On Sep 22, 2008, CaribSherri Simpson Bay Netherlands Antilles wrote:
I recently placed a small order at Easy To Grow Bulbs.com. I received an email almost immediately to advise on various shipping dates, rates, and options for my order. The customer service representative, Kathleen, was friendly, personal, and highly professional. The first part of my order arrived very quickly, and the quality of the bulbs were far better than I really expected. I scoffed at the idea of a 28-centimeter Belladonna, but indeed I received three bulbs ranging in size from 28 to 31 centimeters! The rest of the order was also as promised and packed well for shipment. The prices are quite reasonable, especially given the quality of product.
I've relentlessly picked Kathleen's brain on other bulbs that might perform well here in the Caribbean, and her replies have been speedy, informative, enthusiastic and linked to photos and detailed descriptions on their fantastic website.
It seems clear that this company is dedicated to extraordinary customer service. They have consistently taken the time (and money) to respond personally to a very small customer like me. Naturally, I've just ordered more bulbs based on their recommendations, and have every confidence in this company.
Things can always go wrong in business, but I feel certain that if something does, Easy To Grow Bulbs will do it's utmost to make it right. I only wish I had a bigger garden.
On October 23rd, 2008, CaribSherri added the following:
This company continues to amaze me. Today I received my third order; it traveled from California to the Caribbean in exactly one week. Extraordinary speed for this destination!
This order was again largely due to Kathleen's knowledge & recommendations for my climate, and again, the bulbs are lovely. The paperwhite narcissus, in particular, were base-ball sized, firm, fresh bulbs; but six amaryllis were also big and solid, and I'm wild to see the oxalis spring forth! While planting these, I discovered that my previous orders are already poking their little green leaves out - despite a few unpleasant days in less-than-ideal protective custody while Hurricane Omar blew past!
The customer service is SO good, and the products are SO consistent that I will soon be absolutely AWASH in flowers. I can't wait to see what the spring offerings will be!
On Sep 22, 2008, maryechambers Campbell, CA wrote:
I purchased freesias and phlox at the very end of the spring selling season. Both arrived very shriveled in appearance. I planted them anyway, thinking the company must know their business. Only one freesia sprouted. My complaint was met with a response that essentially said, "too late; you must have done something wrong."
No offer to replace or refund.
I won't use this company again.
On Sep 22, 2008, Easy to Grow Bulbs responded with:
On Sep 23, 2008 10:33 AM, Easy to Grow Bulbs added:
It's disturbing to hear that this customer did not have a satisfactory experience buying from us. We've reviewed the transaction and found the following.
This order was placed at the end of the spring season, on 6/18, and it shipped promptly. The first communication from the customer was sent two months later, on 8/22, stating that the plants and bulbs were received in poor condition and had not grown well.
Our website, packing slips and customer service agents all stress that visible problems with any order should be raised within 7 days. This allows us to correct the situation promptly. While the customer was aware of this, she waited months to raise her concerns.
Our customer service staff asked several questions in an effort to troubleshoot the situation. (Unlike most in the industry, our service goals include helping to figure out what went wrong so gardeners can enjoy future successes.) We awaited the customer's response and another month passed with no further communication. Then the customer sent an email demanding a refund.
The email stream concerning this transaction does not support the customer's account of the situation. The statement that no replacement offer was made is contradicted by written records which show otherwise. We are sorry this buyer is unhappy with the situation, but do agree that she is probably better served by sourcing her future plants elsewhere."
On Sep 20, 2008, ElizabethAnneM Birmingham, AL wrote:
I have placed several orders and never had any problems. Recommended.
On November 13th, 2008, ElizabethAnneM added the following:
Another fantastic order. I had one tiny little problem with one bulb (a bulb that is hard to ship), and the customer service was above and beyond. Really a great company. Don't hesitate to contact them.