My story is too long too explain, but my experience with Easy to Grow Bulbs has been SO positive that I just had to share! I experienced a problem with the shipping of an order to North Carolina. It was a FED EX problem, not theirs, but they happily resent an order and did not charge me. Their email and phone communications were extremely pleasant and prompt. My tiny, insignificant order was treated as though it were the largest order they's ever received. Kathleen is an angel!
The quality of the bulbs is exceptional and the lovely tradition of Christmas paperwhites for our family now has even more meaning thanks to this wonderfully compassionate company.
I look forward to buying from them for many years.
On Nov 29, 2008, Megalooney Saint Francisville, LA wrote:
I am very impressed with this company's products and customer service. The bulbs I ordered shipped promptly and were in good condition. The paperwhites were huge - twice the size of the bulbs I have bought at my local garden center. I also appreciated the "adventure pack" of extra bulbs sent with my order.
The daylily mix I bought was accidentally shipped with one missing daylily. Customer service immediately replied to my email and told me to choose any daylily from their site to send as a replacement (despite the fact that I had purchased an inexpensive random mix). I will definitely be placing many orders with Easy to Grow Bulbs in the future!
This company is great. I emailed them twice on bulbs I did not even ORDER from them, and I got a prompt, accurate, friendly, and most importantly - unautomated response. REPEAT - I did not even order bulbs from them, yet they responded to me as if I had been a customer for years. I will be ordering from them in the spring or next fall because I am very impressed
I recently put in an order with this company for a number of spring-flowering bulbs and bare roots. When I received the order (which was very fast), I was so impressed with the size and condition of both bulbs and roots. I have been ordering fall plantings for years, so I have a sense for what is typical. This order really exceeded my expectations on all counts. The peonies were especially amazing. I've never seen a bare root peony as big as the Early Scout they sent. Even though the other peonies were slightly smaller than this attractive monster, they were also bigger than anything I've bought from other vendors. I also very much appreciated the extras – healthy and interesting corms. Another plus - their customer support is friendly and helpful! I’m already planning my next order.
On Nov 5, 2008, bachngolf Mesquite, NV (Zone 9a) wrote:
I ordered my iris late Thurs evening and, without paying for special handling, they arrived on Monday! Each was healthy and still green. Since I live in a warm climate (Mesquite, NV), they went into the ground immediately and are already beginning to sprout new follage (in two weeks).
On Oct 28, 2008, fierynature Colton, CA (Zone 9b) wrote:
This was my first experience with Easy to Grow Bulbs. I placed an order last Friday morning and my order was delivered at 7:55 am SATURDAY morning.....less than 24 hours after placing my order. The bulbs were huge and fresh.....they even sent a freebie.
I sent an email of thanks for the great service/product and asked about other bulbs I was looking for. I got a very nice reply with an offer to remind me when these very popular bulbs were available. Now, that is customer service! I love this place and can't wait to order again.
On October 30th, 2008, fierynature added the following:
Update: The white spider lily (lycoris) bulbs that I planted on Saturday are already sprouting.....less than a week after I planted them! I knew they were fresh, but wow, that is amazing.
On Oct 28, 2008, zhenya Los Lunas, NM (Zone 6b) wrote:
I ordered a variety of spring bulbs plus alot of Iris and a Peony and was very happy with my order. Bulbs were all a nice size and the peony root was far superior to others I have purchased from other vendors for the same price. I would definitely order from them again.
On February 4th, 2009, zhenya added the following:
I bought a batch of spring flowering bulbs from this company last fall due to the positives on this page. Although it is too early for them to have bloomed here yet, I must say that I was very happy with the quality of the bulbs received and look forward to buying from this firm in the future.
On Oct 4, 2008, msonmezay Mission Hills, CA wrote:
This company has great customer service, very quick to respond to emails! I got my order today and am very impressed with the size of bulbs I got. I will be happily planting them this week, and looking forward to great plants and flowers!
We placed an order in the 2nd week of August. Our order was acknowledged within a day we placed the order. A prospective shipment date was assigned to be Sept. 22, 2008. And there we go! The bulbs and other items were shipped exactly on September 22 (and we were also informed about the shipment). We received the order on Sept. 26, 2008. No bloopers: all bulbs were there (with extremely clear planting instructions), the sizes of the Trumpet Lily bulbs were spectacular. The bulbs appeared to be quite firm and healthy.
Finally, it must be mentioned that although the products were of top qualities, the prices were not. From now on, whenever we need to order something, we will order it from EasytoGrow (if they carry the product).
On October 1st, 2008, Scheherazade added the following:
I felt like adding some more comments on my follow-up (i.e. after-sale) experiences with this company. Since I received the bulbs, Kathleen communicated to me via eight more prompt emails helping me to find some other suitable products that will go along nicely with my trumpet lilies. She even recommended products that are not carried usually by her own company. She did extensive search for me and sent me some other company’s internet pages that carry the desired products. I must say that my order with Easy to Grow was a small order. If Kathleen gives such a royal treatment to a small customer like me, I wonder what type of treatments is in her bag for the large customers.
On Sep 22, 2008, CaribSherri Simpson Bay Netherlands Antilles wrote:
I recently placed a small order at Easy To Grow Bulbs.com. I received an email almost immediately to advise on various shipping dates, rates, and options for my order. The customer service representative, Kathleen, was friendly, personal, and highly professional. The first part of my order arrived very quickly, and the quality of the bulbs were far better than I really expected. I scoffed at the idea of a 28-centimeter Belladonna, but indeed I received three bulbs ranging in size from 28 to 31 centimeters! The rest of the order was also as promised and packed well for shipment. The prices are quite reasonable, especially given the quality of product.
I've relentlessly picked Kathleen's brain on other bulbs that might perform well here in the Caribbean, and her replies have been speedy, informative, enthusiastic and linked to photos and detailed descriptions on their fantastic website.
It seems clear that this company is dedicated to extraordinary customer service. They have consistently taken the time (and money) to respond personally to a very small customer like me. Naturally, I've just ordered more bulbs based on their recommendations, and have every confidence in this company.
Things can always go wrong in business, but I feel certain that if something does, Easy To Grow Bulbs will do it's utmost to make it right. I only wish I had a bigger garden.
On October 23rd, 2008, CaribSherri added the following:
This company continues to amaze me. Today I received my third order; it traveled from California to the Caribbean in exactly one week. Extraordinary speed for this destination!
This order was again largely due to Kathleen's knowledge & recommendations for my climate, and again, the bulbs are lovely. The paperwhite narcissus, in particular, were base-ball sized, firm, fresh bulbs; but six amaryllis were also big and solid, and I'm wild to see the oxalis spring forth! While planting these, I discovered that my previous orders are already poking their little green leaves out - despite a few unpleasant days in less-than-ideal protective custody while Hurricane Omar blew past!
The customer service is SO good, and the products are SO consistent that I will soon be absolutely AWASH in flowers. I can't wait to see what the spring offerings will be!
On Sep 22, 2008, maryechambers Campbell, CA wrote:
I purchased freesias and phlox at the very end of the spring selling season. Both arrived very shriveled in appearance. I planted them anyway, thinking the company must know their business. Only one freesia sprouted. My complaint was met with a response that essentially said, "too late; you must have done something wrong."
No offer to replace or refund.
I won't use this company again.
On Sep 22, 2008, Easy to Grow Bulbs responded with:
On Sep 23, 2008 10:33 AM, Easy to Grow Bulbs added:
It's disturbing to hear that this customer did not have a satisfactory experience buying from us. We've reviewed the transaction and found the following.
This order was placed at the end of the spring season, on 6/18, and it shipped promptly. The first communication from the customer was sent two months later, on 8/22, stating that the plants and bulbs were received in poor condition and had not grown well.
Our website, packing slips and customer service agents all stress that visible problems with any order should be raised within 7 days. This allows us to correct the situation promptly. While the customer was aware of this, she waited months to raise her concerns.
Our customer service staff asked several questions in an effort to troubleshoot the situation. (Unlike most in the industry, our service goals include helping to figure out what went wrong so gardeners can enjoy future successes.) We awaited the customer's response and another month passed with no further communication. Then the customer sent an email demanding a refund.
The email stream concerning this transaction does not support the customer's account of the situation. The statement that no replacement offer was made is contradicted by written records which show otherwise. We are sorry this buyer is unhappy with the situation, but do agree that she is probably better served by sourcing her future plants elsewhere."
On Sep 20, 2008, ElizabethAnneM Birmingham, AL wrote:
I have placed several orders and never had any problems. Recommended.
On November 13th, 2008, ElizabethAnneM added the following:
Another fantastic order. I had one tiny little problem with one bulb (a bulb that is hard to ship), and the customer service was above and beyond. Really a great company. Don't hesitate to contact them.
Easy to Grow Bulbs provides high-quality bulbs, and good customer service, with growing advice targeted to individual growing zones.
On May 8th, 2009, lauraja added the following:
More positive experience with Easy To Grow Bulbs!
Well-organized order & delivery processing, targeted to growing zone, and prompt correction of any problems.
I will look here first, and try to make my online plant & bulb
purchases from this company.
On Aug 20, 2008, Angora_Rstoratn South Lake Tahoe, CA wrote:
I have ordered from Easy to Grow Bulbs for a couple of years and can honesty say that all of my bulbs and root stuck came up beautifully. Unbeleiveable customer service!
The Bowl of Beauty Peony is absolutely gorgeous.
I ordered 3 Rhizomes each of the Rose Futurity Canna Lilies and 3 of the Crimson Beauty Canna Lilies. I received 4 of the Rose Futurity Canna Lilies and 4 of the Crimson Beauty Canna Lilies Rhizomes, all were planted, all have come up beautifully. The people were very helpful as to answering questions I had also and I would highly recommend them as the first place to buy Canna Lilies from. I was very pleased and will be a forever customer.
I truly have recommended this company to all of my friends who garden. I've been impressed with every order, and I can't say enough great things about them. The Triumphator lilies I ordered a couple of months ago are thriving. More recently, I ordered some glads and dahlias, and I was definitely impressed. The tubers and bulbs were huge and very healthy looking. Between the large clumps and the smaller tubers, there were more sprouts than I could count. The bulk of the plants in my garden have come from this company and their affiliated site. Everything I've planted has come up beautifully, and when you're a new gardener like myself, this seems like a REAL blessing. Whenever I receive compliments on my flowers, I know who to really thank! On top of the great quality of their products, their customer service can't be beat. Kathleen always answers emails promptly and personally, and makes you feel like more than just a customer. I'm always happy to do business with them!
On Jul 13, 2008, titaniumRX8 Mint Hill, NC (Zone 7b) wrote:
I've made several orders with easy to grow bulbs and they have all been nice sized bulbs or plants and have done well in my yard. I've only had trouble with the Freesia I ordered, but that was only because I didn't read up on them beforehand - they do best in zone 9 or 10 where as I am in zone 7b. I've dug them up and will relocate them to a hotter part of my yard. I recommend them to anyone in warmer climates, because they offer a lot of items for the southern gardener.
i highly recommend them. i placed a small order of gladiolus and lily mix. i received big bulbs, and i'm mostly impressed with their lilies, they are big, sprouting, and growing fast. one of them was shipped with a broken tip, and two gladiolus bulbs were in not so good condition. i contacted them and they send me replacement right away with a lot of extras!!! two extra lilies and many extra gladiolus. good prices, great customer services and great bulbs. i'm one happy customer. i'll, for sure, order from them again.
On Jun 10, 2008, MorsisX Lockport, IL (Zone 5b) wrote:
Glad I found them here. I would recommend them.
Ordered a variety for my hanging baskets, mostly bulbs, most doing quite well now that warmer weather has reached Chicagoland. The passion vine can be practically watched growing it is taking off so quickly!
Ordering was very easy and shipping was well done.
On Jun 8, 2008, GrowinEngrGirl Pocatello, ID (Zone 5a) wrote:
I ordred two varieties of Glads as well as some Freesia. Due to some unseasonably warm temps, I requested that my order be shipped earlier. I received a response right away with an updated shipping date. Communication with this vendor was prompt, friendly and my overall experience was very good. The bulbs arrived on schedule and were healthy and are now blooming away.
I ordered cannas from them for the first time this year, and was impressed by the generous size and excellent condition of the roots I received. There was a mistake made in my first order, but I found the company to be very easy to reach and very responsive in correcting the problem. Two thumbs up!
I found this company searching for bulb sellers online. Having ordered bulbs from numerous companies over the years I was VERY impressed with the quality, size and condition fo the Gladiolus and Polianthes. I will continue to order from Easy to Grow Bulbs year after year.
On May 16, 2008, jomoncon New Orleans, LA (Zone 9a) wrote:
I recently ordered 13 Appleblossom Flower Carpet Roses. I received only 12 & the company quickly sent out the missing 1. The bare root roses were all healthy looking "sticks" as my partner called them & with a few days were putting out new leaves. I'm looking forward to my first rose.
I'm pretty new to gardening, and decided this year to order small batches of a bunch of different plants to try from several different companies so I could learn who to deal with in the future. Of the companies I ordered from, the bulbs I received from this company were by far the biggest, healthiest, and nicest looking overall. Out of the 50 or so mixed bulbs I ordered, 3 seemed a little off to me. 2 of the 12 Ornithogalum bulbs I ordered seemed a little stale. Also, 1 of the 3 ginger lily bulbs was a little undersized when compared with the other two very large bulbs in the bag. Everything else looked great and I was extremely pleased with the purchase. I let Kathleen know in an e-mail that I was very happy overall, but also about the 3 bulbs that I felt were a little off for her own quality control purposes. I did not ask for refund or replacement of any kind. About 2 weeks later I received a box in the mail. It contained 36 Ornithogalum bulbs to replace the 2 bad ones I had received, and another bag of 3 large and healthy ginger lily bulbs to replace the one slightly undersized one. This is with no prompting or or complaining from me. I would have to say that in all of my life, this is the best customer service that I have ever encountered from any business of any kind. Feel safe trusting this company to treat you to excellent bulbs and unmatched customer service, I certainly will again in the future.
On Apr 17, 2008, onalee Brooksville, FL (Zone 9a) wrote:
I have purchased bulbs and tubers from this company 3 or 4 times over the last couple of years. Each time I've found the products to be EXCELLENT, shipping to be FAST and the prices to be quite reasonable. They also respond to emails if you have questions or concerns and do so in a TIMELY and FRIENDLY manner. I've been impressed with their products and customer service on every transaction with them and would highly recommend them to everyone.
ETG provides excellent customer service. Kathleen was kind enough to modify an existing order and ship it quickly. And although the Lily of the Valley ground cover pips are not doing as well as I'd like (only about 1/4 of the pips II planted are thriving), I have high hopes for the tuberose and freesia! - the bulbs were absolutely beautiful.
I received 2 citrus trees that were beautiful and packed extremely well. Kathleen provided customer service that is second to none.Just a great transaction. I will not hesitate to do business with this company again.
Came across this company through a Google search and decided to try them. I have never seen such large bulbs - even from the major companies that say they have the largest and best. Received order quickly and their customer service responds immediately. I normally buy over $1000 a year in bulbs,etc., and will be giving them all the business I can.
On Mar 27, 2008, Aimee_ Walnut Creek, CA (Zone 9a) wrote:
Wow! Just about sums it up.
-The plants were packaged wonderfully and so healthy looking on arrival!
-Before I knew it, my order was at my front door.
-The bulbs and tubers are the biggest and healthiest I have ever seen.
-Have a question about the plants in your ordered? Their site has such a wealth of information.
I'm very impressed, if you can't tell.
I will definately be ordering again.
Thank you Easy to Grow Bulbs!
I ordered 4 different types of Dahlias, 1 type of Begonia, 3 different Oxalis, and received Ranunculus as my adventure pack. Customer service has been excellent! I was very pleased that the company mailed these early per my request. I wanted to get them started indoors. All arrived this past Friday and were the best looking bulbs I have ever received. A couple of the Dahlias had started to sprout in their bags. I put them in pots and they seem to be doing just fine. I will update later on anything else of note.
On Mar 21, 2008, annscott Cardiff By The Sea, CA (Zone 11) wrote:
Before my order, I emailed EasytoGrowBulbs about several different types of bulbs and if they would be well suited for my area (So. Calif) and was very happy to get a prompt and thorough reply. They really know their stuff!! When my bulbs arrived, I was shocked to see how much bigger they were than those at my local nursery. I definately recommend these guys and will buy more from them soon...JT
The first time I ordered from this company, I forgot an item and had to make a second order a few minutes later. Upon request, customer service promptly (within an hour) combined the orders so I could save shipping and sent an updated email invoice. Kathleen in Customer Service also informed me in detail about a backordered item, and gave me several options about how I wanted the B/O handled.
The order shipped the next businessday (Monday), and arrived on the East Coast by Friday. One of the carpet roses I got sprouted new baby leaves within two days! And the Priscilla gladiolus are bigger, healthier, and more impressive than anything I've bought locally in over a decade of growing glads.
I've already made another order, and look forward to continued quality service from this company.
On Mar 17, 2008, Desertdenial5 Tolleson, AZ (Zone 9a) wrote:
I have just received my 4th or 5th order with this company and all I can say is they are awesome!! Kathleen in customer service is wonderful always helpful and pleasant to speak with. You definitley get your monies worth from this company. Nice healthy large tubers, corms, rhizomes and bulbs!!
As a resident of North/inland San Diego, it's not always easy to know which bulbs will grow in my climate. I ran across easytogrowbulbs.com and thought, "perfect, someone who's local!"
I've placed 3 orders to date with this company and have always been happy. Their bulbs are definitely bigger than anything you could ever find in a big box store, and the prices you pay are low considering what you get. Place an order of $50 or more and they'll even throw in an adventure pack to appeal to your risk-taking side. Shipping is very affordable -- especially in this day and age when you can easily pay more on shipping than an order -- and everything always arrives in good condition with instructions.
There was one time when my order didn't ship when I expected and my email was answered very promptly with an explanation on the delay, and the box arrived without fail within a few weeks. I've only ordered bulbs so far, but just placed an order for some potted reblooming iris and have nothing but high expectations.
Some of my bulbs have been chomped by gophers, but of those that haven't, everything is growing beautifully. An all-white bed I planted last fall with calla lilies, anemone, and Leucojum is now going insane. I have never had such success with any planting before.