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On Sep 22, 2008, CaribSherri Simpson Bay Netherlands Antilles wrote:
I recently placed a small order at Easy To Grow Bulbs.com. I received an email almost immediately to advise on various shipping dates, rates, and options for my order. The customer service representative, Kathleen, was friendly, personal, and highly professional. The first part of my order arrived very quickly, and the quality of the bulbs were far better than I really expected. I scoffed at the idea of a 28-centimeter Belladonna, but indeed I received three bulbs ranging in size from 28 to 31 centimeters! The rest of the order was also as promised and packed well for shipment. The prices are quite reasonable, especially given the quality of product.
I've relentlessly picked Kathleen's brain on other bulbs that might perform well here in the Caribbean, and her replies have been speedy, informative, enthusiastic and linked to photos and detailed descriptions on their fantastic website.
It seems clear that this company is dedicated to extraordinary customer service. They have consistently taken the time (and money) to respond personally to a very small customer like me. Naturally, I've just ordered more bulbs based on their recommendations, and have every confidence in this company.
Things can always go wrong in business, but I feel certain that if something does, Easy To Grow Bulbs will do it's utmost to make it right. I only wish I had a bigger garden.
On October 23rd, 2008, CaribSherri added the following:
This company continues to amaze me. Today I received my third order; it traveled from California to the Caribbean in exactly one week. Extraordinary speed for this destination!
This order was again largely due to Kathleen's knowledge & recommendations for my climate, and again, the bulbs are lovely. The paperwhite narcissus, in particular, were base-ball sized, firm, fresh bulbs; but six amaryllis were also big and solid, and I'm wild to see the oxalis spring forth! While planting these, I discovered that my previous orders are already poking their little green leaves out - despite a few unpleasant days in less-than-ideal protective custody while Hurricane Omar blew past!
The customer service is SO good, and the products are SO consistent that I will soon be absolutely AWASH in flowers. I can't wait to see what the spring offerings will be!
On Sep 22, 2008, maryechambers Campbell, CA wrote:
I purchased freesias and phlox at the very end of the spring selling season. Both arrived very shriveled in appearance. I planted them anyway, thinking the company must know their business. Only one freesia sprouted. My complaint was met with a response that essentially said, "too late; you must have done something wrong."
No offer to replace or refund.
I won't use this company again.
On Sep 22, 2008, Easy to Grow Bulbs responded with:
On Sep 23, 2008 10:33 AM, Easy to Grow Bulbs added:
It's disturbing to hear that this customer did not have a satisfactory experience buying from us. We've reviewed the transaction and found the following.
This order was placed at the end of the spring season, on 6/18, and it shipped promptly. The first communication from the customer was sent two months later, on 8/22, stating that the plants and bulbs were received in poor condition and had not grown well.
Our website, packing slips and customer service agents all stress that visible problems with any order should be raised within 7 days. This allows us to correct the situation promptly. While the customer was aware of this, she waited months to raise her concerns.
Our customer service staff asked several questions in an effort to troubleshoot the situation. (Unlike most in the industry, our service goals include helping to figure out what went wrong so gardeners can enjoy future successes.) We awaited the customer's response and another month passed with no further communication. Then the customer sent an email demanding a refund.
The email stream concerning this transaction does not support the customer's account of the situation. The statement that no replacement offer was made is contradicted by written records which show otherwise. We are sorry this buyer is unhappy with the situation, but do agree that she is probably better served by sourcing her future plants elsewhere."
On Sep 20, 2008, ElizabethAnneM Birmingham, AL wrote:
I have placed several orders and never had any problems. Recommended.
On November 13th, 2008, ElizabethAnneM added the following:
Another fantastic order. I had one tiny little problem with one bulb (a bulb that is hard to ship), and the customer service was above and beyond. Really a great company. Don't hesitate to contact them.
Easy to Grow Bulbs provides high-quality bulbs, and good customer service, with growing advice targeted to individual growing zones.
On May 8th, 2009, lauraja added the following:
More positive experience with Easy To Grow Bulbs!
Well-organized order & delivery processing, targeted to growing zone, and prompt correction of any problems.
I will look here first, and try to make my online plant & bulb
purchases from this company.
On Aug 20, 2008, Angora_Rstoratn South Lake Tahoe, CA wrote:
I have ordered from Easy to Grow Bulbs for a couple of years and can honesty say that all of my bulbs and root stuck came up beautifully. Unbeleiveable customer service!
The Bowl of Beauty Peony is absolutely gorgeous.
I ordered 3 Rhizomes each of the Rose Futurity Canna Lilies and 3 of the Crimson Beauty Canna Lilies. I received 4 of the Rose Futurity Canna Lilies and 4 of the Crimson Beauty Canna Lilies Rhizomes, all were planted, all have come up beautifully. The people were very helpful as to answering questions I had also and I would highly recommend them as the first place to buy Canna Lilies from. I was very pleased and will be a forever customer.
I truly have recommended this company to all of my friends who garden. I've been impressed with every order, and I can't say enough great things about them. The Triumphator lilies I ordered a couple of months ago are thriving. More recently, I ordered some glads and dahlias, and I was definitely impressed. The tubers and bulbs were huge and very healthy looking. Between the large clumps and the smaller tubers, there were more sprouts than I could count. The bulk of the plants in my garden have come from this company and their affiliated site. Everything I've planted has come up beautifully, and when you're a new gardener like myself, this seems like a REAL blessing. Whenever I receive compliments on my flowers, I know who to really thank! On top of the great quality of their products, their customer service can't be beat. Kathleen always answers emails promptly and personally, and makes you feel like more than just a customer. I'm always happy to do business with them!
On Jul 13, 2008, titaniumRX8 Mint Hill, NC (Zone 7b) wrote:
I've made several orders with easy to grow bulbs and they have all been nice sized bulbs or plants and have done well in my yard. I've only had trouble with the Freesia I ordered, but that was only because I didn't read up on them beforehand - they do best in zone 9 or 10 where as I am in zone 7b. I've dug them up and will relocate them to a hotter part of my yard. I recommend them to anyone in warmer climates, because they offer a lot of items for the southern gardener.
i highly recommend them. i placed a small order of gladiolus and lily mix. i received big bulbs, and i'm mostly impressed with their lilies, they are big, sprouting, and growing fast. one of them was shipped with a broken tip, and two gladiolus bulbs were in not so good condition. i contacted them and they send me replacement right away with a lot of extras!!! two extra lilies and many extra gladiolus. good prices, great customer services and great bulbs. i'm one happy customer. i'll, for sure, order from them again.
On Jun 10, 2008, MorsisX Lockport, IL (Zone 5b) wrote:
Glad I found them here. I would recommend them.
Ordered a variety for my hanging baskets, mostly bulbs, most doing quite well now that warmer weather has reached Chicagoland. The passion vine can be practically watched growing it is taking off so quickly!
Ordering was very easy and shipping was well done.
On Jun 8, 2008, GrowinEngrGirl Pocatello, ID (Zone 5a) wrote:
I ordred two varieties of Glads as well as some Freesia. Due to some unseasonably warm temps, I requested that my order be shipped earlier. I received a response right away with an updated shipping date. Communication with this vendor was prompt, friendly and my overall experience was very good. The bulbs arrived on schedule and were healthy and are now blooming away.
I ordered cannas from them for the first time this year, and was impressed by the generous size and excellent condition of the roots I received. There was a mistake made in my first order, but I found the company to be very easy to reach and very responsive in correcting the problem. Two thumbs up!
I found this company searching for bulb sellers online. Having ordered bulbs from numerous companies over the years I was VERY impressed with the quality, size and condition fo the Gladiolus and Polianthes. I will continue to order from Easy to Grow Bulbs year after year.
On May 16, 2008, jomoncon New Orleans, LA (Zone 9a) wrote:
I recently ordered 13 Appleblossom Flower Carpet Roses. I received only 12 & the company quickly sent out the missing 1. The bare root roses were all healthy looking "sticks" as my partner called them & with a few days were putting out new leaves. I'm looking forward to my first rose.
I'm pretty new to gardening, and decided this year to order small batches of a bunch of different plants to try from several different companies so I could learn who to deal with in the future. Of the companies I ordered from, the bulbs I received from this company were by far the biggest, healthiest, and nicest looking overall. Out of the 50 or so mixed bulbs I ordered, 3 seemed a little off to me. 2 of the 12 Ornithogalum bulbs I ordered seemed a little stale. Also, 1 of the 3 ginger lily bulbs was a little undersized when compared with the other two very large bulbs in the bag. Everything else looked great and I was extremely pleased with the purchase. I let Kathleen know in an e-mail that I was very happy overall, but also about the 3 bulbs that I felt were a little off for her own quality control purposes. I did not ask for refund or replacement of any kind. About 2 weeks later I received a box in the mail. It contained 36 Ornithogalum bulbs to replace the 2 bad ones I had received, and another bag of 3 large and healthy ginger lily bulbs to replace the one slightly undersized one. This is with no prompting or or complaining from me. I would have to say that in all of my life, this is the best customer service that I have ever encountered from any business of any kind. Feel safe trusting this company to treat you to excellent bulbs and unmatched customer service, I certainly will again in the future.
On Apr 17, 2008, onalee Brooksville, FL (Zone 9a) wrote:
I have purchased bulbs and tubers from this company 3 or 4 times over the last couple of years. Each time I've found the products to be EXCELLENT, shipping to be FAST and the prices to be quite reasonable. They also respond to emails if you have questions or concerns and do so in a TIMELY and FRIENDLY manner. I've been impressed with their products and customer service on every transaction with them and would highly recommend them to everyone.
ETG provides excellent customer service. Kathleen was kind enough to modify an existing order and ship it quickly. And although the Lily of the Valley ground cover pips are not doing as well as I'd like (only about 1/4 of the pips II planted are thriving), I have high hopes for the tuberose and freesia! - the bulbs were absolutely beautiful.
I received 2 citrus trees that were beautiful and packed extremely well. Kathleen provided customer service that is second to none.Just a great transaction. I will not hesitate to do business with this company again.
Came across this company through a Google search and decided to try them. I have never seen such large bulbs - even from the major companies that say they have the largest and best. Received order quickly and their customer service responds immediately. I normally buy over $1000 a year in bulbs,etc., and will be giving them all the business I can.
On Mar 27, 2008, Aimee_ Walnut Creek, CA (Zone 9a) wrote:
Wow! Just about sums it up.
-The plants were packaged wonderfully and so healthy looking on arrival!
-Before I knew it, my order was at my front door.
-The bulbs and tubers are the biggest and healthiest I have ever seen.
-Have a question about the plants in your ordered? Their site has such a wealth of information.
I'm very impressed, if you can't tell.
I will definately be ordering again.
Thank you Easy to Grow Bulbs!
I ordered 4 different types of Dahlias, 1 type of Begonia, 3 different Oxalis, and received Ranunculus as my adventure pack. Customer service has been excellent! I was very pleased that the company mailed these early per my request. I wanted to get them started indoors. All arrived this past Friday and were the best looking bulbs I have ever received. A couple of the Dahlias had started to sprout in their bags. I put them in pots and they seem to be doing just fine. I will update later on anything else of note.
On Mar 21, 2008, annscott Cardiff By The Sea, CA (Zone 11) wrote:
Before my order, I emailed EasytoGrowBulbs about several different types of bulbs and if they would be well suited for my area (So. Calif) and was very happy to get a prompt and thorough reply. They really know their stuff!! When my bulbs arrived, I was shocked to see how much bigger they were than those at my local nursery. I definately recommend these guys and will buy more from them soon...JT
The first time I ordered from this company, I forgot an item and had to make a second order a few minutes later. Upon request, customer service promptly (within an hour) combined the orders so I could save shipping and sent an updated email invoice. Kathleen in Customer Service also informed me in detail about a backordered item, and gave me several options about how I wanted the B/O handled.
The order shipped the next businessday (Monday), and arrived on the East Coast by Friday. One of the carpet roses I got sprouted new baby leaves within two days! And the Priscilla gladiolus are bigger, healthier, and more impressive than anything I've bought locally in over a decade of growing glads.
I've already made another order, and look forward to continued quality service from this company.
On Mar 17, 2008, Desertdenial5 Tolleson, AZ (Zone 9a) wrote:
I have just received my 4th or 5th order with this company and all I can say is they are awesome!! Kathleen in customer service is wonderful always helpful and pleasant to speak with. You definitley get your monies worth from this company. Nice healthy large tubers, corms, rhizomes and bulbs!!
As a resident of North/inland San Diego, it's not always easy to know which bulbs will grow in my climate. I ran across easytogrowbulbs.com and thought, "perfect, someone who's local!"
I've placed 3 orders to date with this company and have always been happy. Their bulbs are definitely bigger than anything you could ever find in a big box store, and the prices you pay are low considering what you get. Place an order of $50 or more and they'll even throw in an adventure pack to appeal to your risk-taking side. Shipping is very affordable -- especially in this day and age when you can easily pay more on shipping than an order -- and everything always arrives in good condition with instructions.
There was one time when my order didn't ship when I expected and my email was answered very promptly with an explanation on the delay, and the box arrived without fail within a few weeks. I've only ordered bulbs so far, but just placed an order for some potted reblooming iris and have nothing but high expectations.
Some of my bulbs have been chomped by gophers, but of those that haven't, everything is growing beautifully. An all-white bed I planted last fall with calla lilies, anemone, and Leucojum is now going insane. I have never had such success with any planting before.
Found this place online, it was the ONLY place I could find the Shamrock Plants I wanted. They have excellent service. I will be back to order in the fall. One of the items got left off my order ( which may have been my fault as I added on some bleeding hearts after the fact) So I delt with customer service twice. Not only was the product shipped out right away, but Customer service was helpful, friendly and a pleasure to deal with, in a time where getting any service seems to be rare, having great customer service is refreshing.
On March 4th, 2008, redsonja1313 added the following:
Oh and just because I saw her mentioned on here previously. Kathleen helped me both times as well. GIVE THE WOMEN A RAISE !! She obviously has earned it !!!
This was the first I ordered from this company I received great customer service My bulbs arrived as I had requested and the perennials arrived in the best condition I have received plants in from mail order companies They were large well established In perfect condition I will certainly purchase more from this company
On Nov 13, I placed my first order with Easy to Grow. I ordered two bare root hostas a royal standard and gold standard. I received them Nov 15, that was a plus, we plant lovers love when the delivery truck arrives.
I am a big, big mail order plant person, so I pretty much know what is a good deal and what is not. Well, when I received my two hostas, I almost fell over!! They were so low in price I was not expecting a whole lot. The hostas had three to four eyes each, they were like 2-3 year old plants. I was planning to pot them for now in small pots, but after receiving such large roots, I had to rummage around for a temporary pot large enough to put them in.
I recommend Easy to Grow highly, not only for their economical price, fast delivery, but for their exceptional merchandise. They have a new customer to add to their list who is very, very please and rates them A++++++.
On Nov 11, 2007, starfeldLA Los Angeles, CA wrote:
I rate this .com on a scale of 1 to 10, a Super 10 !!! In the past 2 months I have placed 2 orders and each have arrived within a couple of days. The Bearded Iris arrived firm and plump, Extra Large, and with proper green trimmed leaves that were healthy (Not rotted out, mushy, moldy and withered/dead leaves that arrived the month before from the well known mail order company of J& # ) ...in other words easytogrowbulbs ship superb rhizomes! !!
My second order, that of Freesias arrived 2 days after my phone order was placed at 1(866) 725-5361. I was greeted by the delightful Kathleen. I had a few questions on the different kinds of bulbs that are offered by this company. She readily explained which variety of bulbs were best adaptive to my climate and yard exposures also descibed in detail the true color and scents of the each flower. By the way, the Freesias are the size of Kumquats...Extra Large, firm & unblemished.
Great selection, fair prices, and quick shipping. One of my bags of bulbs had only 9 instead of the expected/advertised 10, so I did send an email. It's not a huge deal, and overall I am still satisfied and will likely order from them again.
On October 26th, 2007, sloppy_joe added the following:
GREAT service! I emailed them last night to let them know that my order was missing one bulb in a pkg of ten. They apologized and are sending it asap. I also had a couple questions, and their response was very helpful, considerate, and understanding. If I could give a double-positive rating, I would -- I will DEFINITELY order from them in the future. :-)
I've been trying to announce my excitement about Easy To Grow Bulbs since very late last spring. I actually ordered a tad late for zone 8 and was concerned that the delivery folks would drop the box in the hot sun and not try to knock or holler or find someone who might get them out of the sun before they rotted. The owner(a female, I had her name but lost it on a bad hard drive!) called me back within minutes of my submission and helped me figure out a way to determine when the tubers would arrive so I could be here to make sure they were cared for properly. The tubers arrived exactly when expected - I was even out in the yard when they arrived. These Dahlia tubers were the biggest, healthiest,most well packed tubers I've seen in all my years of growing Dahlias. I will never buy an important bulb or tuber anywhere else, not even locally. My only wish is that they sold ROSES too.
I recently placed an order for the dwarf calla lily. I was anticipating their arrival. I couldn't take it anymore and I ran to my local home depot to pick up some calla lilly tubers to plant in my garden. Since this was my first experience planting these tubers, I didn't know what the difference would be in health, size, weight from EasytoGrow Bulbs. Two days later I received my tubers from Easy to Grow and WOW!!! What a difference. The tubers I bought from Home Depot were the between the size of a baby carrot and a small ginger root. The tubers from Easy to Grow were huge. I mean gigantic. They were almost the size of a baseball if not larger. I am so thrilled with the health of their tuber that I can't wait to see how they will look in the spring. Of course, I am going to compare them with the tubers I bought from Home Depot. I will order from Easy to Grow Bulbs...again, and gain.
On Oct 11, 2007, dwr857 Phoenix, AZ (Zone 9a) wrote:
I ordered 18 Red Peacock and about 140 Dutch Iris. All bulbs arrived as they stated. They claim to only sell the largest bulbs and I can attest that they met and mostly exceeded their claim. The 18 Amaryllis I purchased are all the size of a large orange and in beautiful condition. I spoke at length with Kathleen, who I believe to be in customer service and she was terrific. A wealth of information, extremely courteous and an absolute pleasure to talk too. Oh yeah, I've gone the Ebay route and others only to receive bulbs that are small and not in very good health. These bulbs are by far the best I have seen anywhere. Great company, great service, great advice and I will do all my bulb shopping here! Thank you so much for your wonderful help and great products.....