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Comments regarding Easy to Grow Bulbs

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243 positives
5 neutrals
16 negatives

Comments:

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RatingAuthorContent
Positive odelltf
(1 review)
On Jul 1, 2007, odelltf Eaton, OH wrote:

On Jun 2, 2007 9:41 AM:
> I found you quite by accident on-line when I was looking
> for "Royal Standard" Hosta plants for my garden. I just
> received 7 of the best and biggest bulbs I have ever seen!
> These were not dormant or scrawny bulbs. These are
> actually live bare roots with about 2 inches of growth on
> each of them! I am very impressed. I will always check
> here
> first when I order plants.

Positive dknewman
(3 reviews)
On Jun 29, 2007, dknewman Bend, OR wrote:

I ordered pink lily of the valley pips and they are now blooming and are huge, gorgeous and I have absolutely no complaints! They were packaged exceptionally and arrived within days of my order! Not only that, they responded quickly to any inquiries I had, will email me in January when the pink lily of the valley's are in stock again for next year and were very nice to deal with!! Definitely will order again!

Positive MiniPonyFarmer
(10 reviews)
On Jun 27, 2007, MiniPonyFarmer Gilmer, TX (Zone 8b) wrote:

WOW. Great company to deal with. I have ordered three different times from Easy To Grow Bulbs internet site this spring and each experience has been nothing but stellar. FAST shipping, FAST reply to email questions, and the BIGGEST bulbs I have seen yet. So far, everything I have planted has come up beautifully (except the items I planted just last week). Even the sale specials I ordered were much better quality than I had ever hoped. Again, the BIGGEST bulbs I have seen! You cannot go wrong with Easy To Grow bulbs. This vendor is a great source for superior product and exemplary service.

Positive kimothy10
(3 reviews)
On Jun 12, 2007, kimothy10 Utica, NY wrote:

VERY VERY GOOD PRODUCT!!

I ordered 4 varities of glads, first, the bulbs are truely the biggest glad bulbs I have every seen in my life. I ordered 80 bulbs and only 1 was small and a little dry, but i still planted it. I was very pleased at the shipping, it was fast, the product was in good shape and above all they were exactly what was advertised. I will certainly be ordering from them again.

Kim

Positive Townsends69
(1 review)
On Jun 11, 2007, Townsends69 Gainesville, FL wrote:

Great co. to deal with. Rapid delivery of items - nice sized material and well packaged. Answered all concerns in timely manner; Kathleen McCarthy was great - in clearing up misunderstanding related to billing.
Scadoxis bulbs starting to sprout in < week. Gloriosa still to come - understand that they are somewhat late risers!
Thank you Easytogrowbulbs.com for great service and product - I highly recommend your services and products and will continue to order from you in the future if I can be assured of continued pleasant and fast service and good product .
Sincerely,
Duncan Townsend (Townsend Landscape of Gainesville Florida)

Positive jcg72ed
(1 review)
On Jun 6, 2007, jcg72ed Covington, LA (Zone 8b) wrote:

On May 20,2007, I ordered daylilies from Easy to Grow Bulbs. I did not receive the order in a timely manner. When I contacted customer service, they immediately replied to my email. The problem was with the post office, but the company said they would reship my order. I received the order in less time than stated (sent FedEx this time) The plants received were fine. The promptness with which they replied to my email plus the way in which my order was dealt with, shows that this is a great company to order from. This was my second order with them, and I will continue to order from them because of the quality of the plants and fine customer service.

Positive jestelleoan
(19 reviews)
On Jun 4, 2007, jestelleoan Tyler, TX (Zone 8a) wrote:

I could not belive how big all of my plants were and all were on sale at half price. All were strong and healthy and much larger then any thing I have ever orderd. I wish I had orderd a lot more.

Will always check with them first.

Positive alteredstate
(15 reviews)
On May 31, 2007, alteredstate Hades, SC (Zone 8b) wrote:

Easy to Grow Bulbs is the best! I've placed several orders with them this year, and everything I've received has been great. I called Easy To Grow Bulbs yesterday with a question, and the woman who took my call not only answered my question, she spent a lot of time suggesting plants for my garden. I love these folks!!!

Positive xchaos
(1 review)
On May 21, 2007, xchaos Zephyrhills, FL wrote:

I got my package 5 days after placing order online. That was the fastest among 3~5 online shops I had bought from. Very well packaged with nice instruction. Their bulbs ARE generally bigger than the one I had tried before. Most glads bulbs are 2 to 3 times bigger than the one I got from a "Collection".

If all grows well, this will be the only bulb shop I'm going to buy in the future.

Positive Brinda
(14 reviews)
On May 16, 2007, Brinda Yukon, OK (Zone 7b) wrote:

This has been my first year to order from Easy to Grow Bulbs and I have been very pleased. I ordered on a Friday and my package arrived in less than a week. I will remember them next year. Thanks for the great experience.

Positive beccadawn
(3 reviews)
On May 14, 2007, beccadawn San Diego, CA wrote:

I LOVE EASY TO GROW BULBS! They are first rate, top notch. A+++++++ from me. This is the best bulb company I have yet to find. I have ordered from them at least a dozen times in less than a year and have yet to be disappointed. Every single bulb received was huge and healthy upon arrival and every bulb grew and bloomed its first season. Kathleen in customer service is excellent. Everything arrives in a timely manor and is neatly packed. Plus receiving the adventure packs is also a huge bonus. Another thing they offer is web specials, which is a great way to save money. I will definitely buy from them again and again. Easy to grow bulbs is my favorite mail order bulb site.

Positive marcop
(15 reviews)
On May 10, 2007, marcop Plover, WI wrote:

After having a terribly disappointing experience with Bulbmeister, I was hesitant to try another bulb company, but Easy to Grow Bulbs lives up to its promise on their website of large and healthy tubers, for that is just what I received from them. These are the best Dahlia tubers I have ever received through mail order and they have what they advertise which was not the case with the other company in question.

Positive trackinsand
(43 reviews)
On May 7, 2007, trackinsand mid central, FL (Zone 9a) wrote:

i ordered some paperwhite bulbs as a christmas present for a friend. the friend has a black thumb and yet she followed the directions and they bloomed wonderfully for her for the whole holiday season. they were sent on time and well-packed too.

remembering that experience, i just placed an order for calla bulbs late last week and they arrived today. they are in the ground and i will report back if anything is amiss, but so far, i am very happy with this vendor.


On March 5th, 2009, trackinsand added the following:

just received 3 bags of various rain lilies and continue to think nothing but good of this company. they are reasonably priced; the shipping is always on time and the bulbs are well packed and healthy. thanks again.
Positive mariaalf
(1 review)
On Apr 30, 2007, mariaalf Goleta, CA wrote:

My experience with Easy to Grow Bulbs has been unbeatable!

I received a replacement shipment of Lily of the Valley Pips automatically since the company determined some stock to be undersized. However, I was happy with my first shipment.

Easy to Grow Bulbs looks to remedy problems before they even happen. Now that's service!

Easy to Grow Bulbs has exceeded my expectations, I will continue to order with them.

Maria Alfieri
Goleta, CA



Positive aehice
(1 review)
On Apr 30, 2007, aehice Palestine, TX wrote:

I have ordered several times from Easy to Grow Bulbs and have been satisfied every time. Everything I've planted has flourished very quickly and all are absolutely beautiful. I have ordered Oxalis, Lily of the Valley, Bleeding Heart, Dahlias, and many more.

When I emailed with a question concerning container sizes, I received a thorough response in a timely manner. More recently, I was sent an additional order of Lily of the Valley after the company found that the originals that were sent to me may not have been the best quality. That's true customer service and I was very impressed.

I love Easy to Grow Bulbs!!

Negative americandragon
(4 reviews)
On Apr 29, 2007, americandragon Hot Springs Village, AR (Zone 7b) wrote:

Sorry, but I can't understand how this company has received so many positive ratings. I placed a small order and only one item (Picotee Begonoia tubers) have performed (3 out of 3 growing well). The Yellow Roseform Begonias were 2 out of 3, but while started under identical conditions the two that sprouted are less than 1/4 the growth of the Picotee. One tuber was a complete dud. The Achimenes Ambrose Verschaffelt have had a zero germination rate (20 bulbs - nothing), and the 3 Tuberose rhizomes show no signs of coming out of dormency. Everything in my yard is going gangbusters as we had an early warm spring. This is the lowest success rate of any mail order firm, nursery, or garden center (or for that matter ANY) source of plants I've used. What is particularly annoying is their response to my e-mail advising them that their products had not performed to my satisfaction: they were happy that the Picotee Begonias had grown (maybe the fact that anything grew surprised them) and suggested that I continue to wait on all the duds. Never again. . . there are just too many alternatives where the company actually CARES about customer service and satisfaction.


On May 20th, 2007, americandragon added the following:

An update in response to the company's reply:
1-The initial e-mail response contained no offer to "make good" on the items that had failed to germinate.
2-Both the initial e-mail, the owner's phone call, and their response here are a bit patronizing in that I should have the common gardening sense not to expect any growth from these items for 6 to 8 weeks. As I explained during his phone call, my expectations were based in large part on THE COMPANY'S GROWING GUIDE on the website which stated for the Achimenes (item 4 under Outdoor Beds) "Sprouts will appear in one to three weeks" and for the Tuberose (item 4 under Outdoor Beds) "Roots and top growth will appear in a few weeks". He huffed and puffed a bit and stated that they would have to look into changing those statements, but if anyone wants proof, I saved them as dated PDF files on the day I planted the items, March 16.
3-As for his suggestion that I should not have ordered tropicals if I wasn't patient enough to give them time outside a tropical zone, please give me a break. I live in South Central Arkansas, Zone 7 B, not Minneapolis. We have had a fairly warm Spring. I ordered the Tuberose with the full understanding and expectation that in the fall I would have to dig them up and store them over the wenter, and I ordered the Achimenes with the expectation of treating them as annuals (i.e., if I liked them, I would reorder and replant each spring). The fact is that as of today, May 20, my results stand exactly as stated on my original post.
4-Here's something he failed to mention in his reply: as previously mentioned, I received a phone call approximately two weeks prior to the company's response post from someone identifying himself as the owner. We discussed my issues (he maintained that I had not given the items enough time to grow, still adament and unyielding on that position) and stated that he would send replacements for the items that had not germinated. He then mentioned that they were sold out of the Achimenes and I replied that he could substitue whatever he wanted. Now, more than two weeks later, I have received neither replacements nor any shipment information. At this point in time, I could go out in the yard tomorrow and find everything sprouting like mad, and an 18-wheeler could pull up with plants from the company and I would still never do business with them again. I no longer want replacements, no do I want to waste my breath talking to someone who does not follow through on promises.

In closing, for goodness sakes, it was a $7.95 package of Achimenes bulbs and a $9.95 package of Tuberose plus one of a three pack of begonia tubers that did not grow and needed replacements. What put the bee under my bonnet was the patronizing nature of the response and the sheer arrogance of the company in digging in their heels and refusing to budge from the position that there was nothing wrong with the items they sent. This is the ONLY negative review I have given, and I have ordered this year from a couple of the most reviled websites on the Garden Watchdog without these types of issues. Companies have to be judged not only by the successful orders they process, but also how they deal with their complaints. After the phone call, my initial irritation with the company was soothed a bit, but then reignited by their failure to follow through with the promise made on the phone, and the posting of their rather patronizing reply on this site.
On Apr 29, 2007, Easy to Grow Bulbs responded with:

"


On May 15, 2007 2:40 PM, Easy to Grow Bulbs added:

We have contacted this customer again, to follow up, but in fairness, it's worth noting that:

1. His email expressing concern was answered within 3 hours

2. The answer was a personal one not a form letter, which we avoid.

3. Our response was a multi paragraph note suggesting that since all of the bulbs in question are tropicals that prefer hot weather, he should allow a little more time for them to break dormancy and begin growing. With some varieties, 6-8 weeks is not unheard of. This situation is common with tropical bulbs, as Mother Nature works on her own timelines. The customer's tuberous begonias have already begun to sprout and grow, albeit at different rates for the two varieties, which again, is normal.

4. Our customer service rep finished her note with "Please keep me posted on their progress!" Instead, the customer notified us that he had detailed his dissatisfaction online and intended to inform members of his garden club of his displeasure. Of course, we're disappointed with this choice.

While we still feel that a bit more patience is likely to results in success, not everyone is able to give this. For gardeners who need immediate results, we suggest choosing non-tropical bulbs that tend to respond more quickly, especially in all but the warmest temperatures."


Positive sorensee
(13 reviews)
On Apr 26, 2007, sorensee Riverton, UT wrote:

All I can say is wow! I order Dahia's, Glad's and a Kniphofia on Monday and they were on my doorstep by Wednesday. The tubers were in great condition too.

Positive zilla
(1 review)
On Apr 26, 2007, zilla Clio, MI wrote:

I waited too long to buy and order Dinnerplate Dahlias and in my exhaustive search last year I found Easy to Grow Bulbs. I sent them an e-mail asking when they'd be available and got an immediate and very friendly response. Kathleen told me she would let me know as soon as I could order them. Sure enough as soon as I could get them I got an e-mail. My inquiry was at the start of Winter and the e-mail was the start of Spring so it surprised me for sure. I made my order and received it in no time. I had a question on 1 of the Bulb packages I received and this too was answered quickly and resolved immediately. This has been 1 of the most positive experiences I have had ordering. Kathleen certainly makes sure the customer is happy and I would recommend ordering from them to anybody wanting a quick, easy and friendly experience.

Positive hank19
(2 reviews)
On Apr 26, 2007, hank19 Mesa, AZ (Zone 8b) wrote:

I ordered from this company for the first time this spring. I got 12 Lilly of theValley and begonias to start. The begonias have all sprouted and look very healthy. Lilly of the Valley had been in the ground for about a month doing very poorly when I got a surprise shipment of 12 replacement pips and an apology letter. Seems they realized an error had been made by a supplier and rather than just let it go they flew in replacements from Europe and sent them 2nd day air to me. I was totally shocked by this outstanding and all too infrequent level of customer service. The replacement Lillies have been in the ground for 10 days and all have sprouted and from the looks of them will be flowering very soon. I will definitely keep this company in mind when ordering fall bulbs.

Positive ReneeNeumann
(1 review)
On Apr 22, 2007, ReneeNeumann Green Valley, AZ wrote:

Best online ordering experience ever! Their website is awesome, unbelievable amounts of information, knowledgable, passionate and caring staff, great products at reasonable prices.

Positive badgerman
(2 reviews)
On Apr 17, 2007, badgerman Placentia, CA wrote:

Well, if you just read all of the positive postings this company has, you won't really need my two cents because they say it all, which is that this company really has it all! Amazing website with so much great information, I could just read and learn for days. Terrific customer service like I don't know where you find anymore -- knowlegable, helpful and friendly too. Wonderful quality that is truly as great as the descriptions make them seem. My Giant Squill is the marvel of the neighborhood, and watsonia turn heads now that they are in full bloom. This is a GREAT company to do business with.
Give them a try -- you'll be glad you did!

Positive sweetdeal
(1 review)
On Apr 5, 2007, sweetdeal Bacliff, TX wrote:

These guys are the BEST!Their customer service cannot be beat. I ordered several packages of freesia bulbs and a pack of begonia bulbs. The freesias are growing like crazy and doing very well, the begonias not so much. I did contact Kathleen at their customer care regarding the begonia bulbs and she sent out another pack of begonias to replace the first batch that were duds. I have to comment that not only was she willing to help get the problem sorted out but very personable and friendly too, seems like this is a rarity in customer service these days. Sometimes things happen and order mixups or dud bulbs get mixed in with good ones but it's the level of customer care in getting the situation resolved that makes the difference. I would DEFINETLY shop with them again and refer other gardeners to them. Thanks so much!!!
Erin

Positive jimmlind
(2 reviews)
On Mar 27, 2007, jimmlind Folkston, GA wrote:

I have purchased many items from Easy to Grow Bulbs. I have always received exceptional products, the ultimate in Customer Service; they are always ready and willing to assist and I recommend them with enthusisiam.
In short, "You can take what they tell you to the bank".

Positive Skeet23
(1 review)
On Mar 23, 2007, Skeet23 San Francisco, CA wrote:

Ordered bulbs in late January and items were shipped as promised late February. Two bulbs were soft to the touch. Contaced Kathleen (Customer Service). She said they might still be ok to plant but would send out a replacements with free delivery the next day. She was kind enough to send me some extras -). Kathleen is always available to anwser questions about planting, size of pots etc. This is my first order from EASY TO GROW BULBS.COM. Looking forward to do more business with them. Just wish I had a big backyard to plant more! Excellent customer Service. A+++++

Positive KompostKat
(1 review)
On Mar 19, 2007, KompostKat San Diego, CA (Zone 10a) wrote:

This company gets a green thumbs UP, an A+, and five-stars for their productive products (bulbs). I also loved their customer service (fast, friendly and quick). And, I totally enjoyed their easy to read and organized website that makes the buying process the best out there. I received bulbs that are huge, healthy, and beautiful. Their business statement says it all! I had a GREAT on-line shopping experience with Easy To Grow Bulbs.

Positive shamrock_farms
(2 reviews)
On Mar 17, 2007, shamrock_farms Abbeville, SC wrote:

AWSOME!! i ordered the Tuberose extravaganza and they are the best tuberose bulbs i have ever seen they sent me 12 mother bulbs with 9-15 "babies" on each one usualy all you get from other sites is just the "babies"
They were very fast,Very plesant to deal with I would and have recommended them to all my friends.. definitly worth buying from you will not be dissapointed..

Positive lindalach
(1 review)
On Mar 14, 2007, lindalach Northbridge, MA wrote:

This company is wonderful. Their prices are reasonable. Their staff is very helpful and knowledgeable. They ship quickly and their product is great.

Positive 1farmer
(5 reviews)
On Mar 7, 2007, 1farmer Las Vegas, NV wrote:

I ordered some Oriental Lillies from Easy to Grow Bulbs. This was my first order. They were nice enough to email me right away to arrange shipping. I requested the bulbs as soon as possible and they were able to get them to me very quickly. The bulbs were huge! They arrived in excellent condition and were good looking bulbs! Everything was packaged great and everything labeled properly. Absolutely a great experience. They be getting a lot of my business!

Positive goldenharp
(1 review)
On Feb 21, 2007, goldenharp Milford, NH wrote:

We ordered Nir paperwhite narcissus from this company for my daughter's wedding, and used them for forced flowers and for wedding favors. We were impressed by the strength of the stems, size of the flowers, and the long blooming period. They were definitely superior to other paperwhites I have grown!

Positive eileenbaney
(1 review)
On Oct 30, 2006, eileenbaney Crestview, FL (Zone 8a) wrote:

Ordered my first bulbs online from this company...that's after comparing prices and reading customer ratings here at DG...The order came much sooner than I was ready to plant them... They are good quality bulbs, pretty good size.. im not very familiar with sizes but the Freesias I got from Lowes is half of what i got from Easy to grow.. I will for sure buy next time ... but for now I'll wait how my bulbs do in spring..

Positive bria0128
(1 review)
On Oct 20, 2006, bria0128 wrote:

I just recieved my order of bulbs today. It was on-time, well packed, and the bulbs look great. I don't know how big is big, but they are all a nice size. Customer service was great, they were kind enough to work my order around a vacation and emailed me before shipping out to make sure it was okay. I'll try to remember to report how the bulbs perform in the Spring!


On March 18th, 2007, bria0128 added the following:

Surprisingly, the bulbs have come out beautifully, quickly, and a good size. Even after a warm winter and in compacted soil. Even our species tulips are coming up beautifully. Only the fritillaria are absent, but I'm not sure if they should be up now or not. Definately will order from this company again.
Positive mary0114
(8 reviews)
On Oct 19, 2006, mary0114 Lodi, CA (Zone 9a) wrote:

I recently received Watsonia, Babiana and Iris bulbs from this company. The woman who takes the calls is very nice and helpful. All of the bulbs looked very healthy and the Watsonias are now starting to appear in the garden. I would order from them again. Oh, and the bulbs were very nicely packaged as well.

Positive happygardening
(1 review)
On Oct 13, 2006, happygardening Fox, AR wrote:

Ok, let me start out like this:

I CAN'T SAY ENOUGH GOOD THINGS ABOUT THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Whew, ok, that's a good title. Ok. This has been THE BEST experience that I've EVER HAD! They are SO NICE, they send out THE HUGEST BULBS I'VE EVER SEEN! I ordered belladonna lilies and a crinadonna lily, and they're HUGE! They're not kidding when they say that they ship the largest bulbs. Plus, EXCELLENT customer service, nice people, low shipping rates, low prices, and a VERY GOOD VALUE FOR THE MONEY!!!!!!!!!!!! Please, if there's just ONE thing that you like on their website, ORDER FROM THEM!!!!!!!! You won't be disappointed, I PROMISE! Also, they have really helpful growing info, and will answer questions. PLEAE GIVE 'EM A TRY! YOU WILL HAVE THE BEST ORDERING EXPERIENCE THAT YOU'VE EVER HAD!!!!!!!!!!!

Sincerely,
Lane Ross

Positive SteveIndy
(21 reviews)
On Sep 9, 2006, SteveIndy Greenwood, IN (Zone 5b) wrote:

I ordered five varieties of calla lilies, three bulbs each, from this company that bloomed this past spring and into summer. The roots were huge as advertised and all five types produced gorgeous flowers, particularly the yellow varieties. I was impressed and will order from them again - I got great value for my money.


On March 18th, 2007, SteveFtWorth added the following:

Normally I don't add to a review, but again can't say enough good things about this company. I placed a much larger order from them for delivery this spring - Astilbes, Cannas, Callas - and the stuff was unbelievable. Some of the biggest and best I've received from anyone, and easily a match from what I've received from the best out there. I knew I was in for a surprise from the size of the box. These people ship a terrific product - hope they never let go of their quality standards. People should really give them a try.
Positive xpeditions
(2 reviews)
On Aug 16, 2006, xpeditions Camarillo, CA wrote:

let me start off by saying what a fantastic company this is. A year ago I ordered two giant sea squill, when they arrived they were the size of a grown mans head. I weighed the bulbs and each one was 9 pounds (wow). One of the bulbs had a large gash with mold in it so i called their customer service and they had a replacement sent right away. The replacement bulb they sent me was actually two mature bulbs stuck together, easily a 50+ dollar value. Order your bulbs during the planting season and try to stay away from sale items( only a few lived but I consider this customer error for ordering bulbs when they should have been in the ground months earlier). Great company, try them out.

Positive picklesmom
(3 reviews)
On Jun 14, 2006, picklesmom Franklin Square, NY wrote:

Great company! I ordered from them and received a sad looking canna rhizome. I e- mailed them on 6/10/06 and in under 2 hours received an e- mail telling me they would replace it. Today is 6/14/06 and the new rhizome arrived. I live on Long Island, New York, they are in California. Not bad serivce! It seems there are 2 extra rhizomes in the bag. Bravo, Easy to Grow Bulbs!!! You have a loyal customer here and everyone should order from this company. You will not be disappointed. Thanks Dave, for letting me spread the good word and thanks Easy to Grow Bulbs for a great experience.

Positive angelik
(4 reviews)
On May 2, 2006, angelik Durham, NC wrote:

I received my order unusually quickly and in good condition. My dragon lillies and Agapanthus are planted and already I can see the green shoots come up. Very happy and will order again.

Neutral SnoopyPuppy
(6 reviews)
On Apr 25, 2006, SnoopyPuppy Arlington, TX wrote:

I ordered 3 bags of Ranunculus Rainbow Mix (order number 3513) on July, 2005. Compared to those sold at Lowes, HD, or other online stores, Easytogrowbulbs' Ranunculus bulbs were big, but in all fairness, they were not 7+ cm (or 2.7+ inches) as advertised. The customer service was impeccable. I received my order within 3 days. It was very hot in Texas during the summer. So Easytogrowbulbs advised me storing the bulbs in a cool place. I followed their advice. I planted the bulbs in the second week of Jan, 2006. It is now the end of April, 2006. Of the 30 bulbs I planted, only 9 of them grew and are now blooming. So, I am kind of disappointed. That is the only reason that keeps me from returning to Easytogrowbulbs. I am very impressed with their services, but not with their products.

Positive eddiehuey
(2 reviews)
On Apr 2, 2006, eddiehuey Baltimore, MD (Zone 7a) wrote:

I was looking for begonia tubers, and they were one of the many that carried them. Their selection included Amerihybrids, which were nicer than other versions I have seen on the net. Their promise of large tubers could not be argued. I've never purchased tubers of such size.

I placed the order in Feb, but because of my zone, they would not ship til mid March, so the wait was a killer, but understandable.

Upon receiving my items, I noticed that one of the tubers was lighter than the rest. After noticing part of the skin peeled back, I decided to peek. Turns out the tuber had completely rotted. So I sent an e-mail with the issue.

I got a courteous response the following night, apologizing, and was told it would be replaced. I received the replacement in a couple of days, along with a letter from customer service. They didn't just replace the single tuber, they replaced the full package, which comes in packages of 3. So I received 2 extra!

Kudos to them understanding customer satisfaction and care!

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