I sent an e-mail to easytogrow.bulbs on 1/5/2007, requesting the address where I should return the merchandise I was unhappy with. (It had arrived at noon on 12/23/2006 right before the Christmas break.) "The owner" , never introducing himself by name, called me on 1/10/2007. He told me that it didn't matter if I was unhappy. Even if I paid the return postage ($70), he would not accept the return. It was an extremely disturbing phone call because no matter what I said, he was right and I was wrong. I decided to turn the matter over to American Express. I didn't want to speak to this man ever again. American Express sent him a fax on January 12,2007, requesting information about this transaction. "He" waited 18 days to answer the fax. His reply was "The customer did not return the items within the 30 days required". He lied to me on the phone and then deceived American Express by waiting until 30 days had expired to reply to them. Unfortunately by law, AmEx has to give the merchant 60 days to reply. He must have known this and used it to his advantage. I hope to spread the word about this company to all the groups I speak to as a master gardener.
I doubt this will ever appear on the web site. "He" does not to be found wrong. As you would find out, if you have any problem with the merchandise you receive.
On Oct 3, 2007, Easy to Grow Bulbs responded with:
On Oct 5, 2007 1:12 PM, Easy to Grow Bulbs added:
This post surprises us (and other customers, too, based on incoming email here). We’ve pulled out and dug though last Christmas’s records, and talked with staff members; three staffers recall communicating with this customer. Records show the following:
• This order was placed one week before Christmas, late afternoon on 12/18. It was shipped out the following day and received by the customer on 12/22.
• Our guarantee asks that order problems be brought to our attention within 7 days. This notification policy ensures that 1) any problems are addressed quickly so customers get immediate resolution, 2) live bulbs/plants aren’t left in shipping boxes indefinitely, and 3) returned goods are not out of temperature/humidity controlled environments for more than a few days. The first contact from this customer was 13 days after order receipt.
• Returns must be received within 30 days. The customer never returned the goods.
• American Express determined that the customer’s claim was without merit.
We never are pleased with a customer experience that ends with dissatisfaction and are sorry this one turned out that way."
On Jul 26, 2007, TXSteelMagnolia Brookeland, TX (Zone 8b) wrote:
I received 5 3-packs of Begonia tubers this spring as a gift from my daughter. I had never tried this company's product. For my experience, the tubers were a bit undersized, and the eye development was poor or lacking in many bulbs/tubers. I planted them anyway. Out of the 15 tubers, only 9 got started. I called the company, but they said that since I had not ordered directly from them, but received the tubers as a gift, there was nothing they could do. I waited on the remaining 9 plants, and found that only 6 of them bloomed (As I write this, it is late July, and I have plenty of other begonias doing well). I picked up some late season sale tubers from another source so as to fill my blank spots, since I live so far South I have the advantage of a long growing season. These tubers, from another company, were more of what I expect in begonia tubers - larger with well-developed eyes, and EVERY single one from this company has already sprouted. I was brought up never to criticize gifts, so I'm not bringing this up to my daughter, but I will hint that sending me begonia tubers from California companies probably isn't necessary as I have my own sources
On Jul 26, 2007, Easy to Grow Bulbs responded with:
On Aug 10, 2007 10:50 AM, Easy to Grow Bulbs added:
We have contacted TXSteelMagnolia to gather more information about this order (need to know who placed the order to access the record) and are awaiting a response. The company reply as outlined by this customer does not match the way we do business, so we are puzzled by the whole situation.
On Oct 5, 2007 1:14 PM, Easy to Grow Bulbs added:
It has been nearly two months and despite our efforts to contact TXSteelMagnolia we have heard nothing. We would still like to resolve this concern and would appreciate receiving hearing from this customer."
On Jun 2, 2007 9:41 AM:
> I found you quite by accident on-line when I was looking
> for "Royal Standard" Hosta plants for my garden. I just
> received 7 of the best and biggest bulbs I have ever seen!
> These were not dormant or scrawny bulbs. These are
> actually live bare roots with about 2 inches of growth on
> each of them! I am very impressed. I will always check
> first when I order plants.
I ordered pink lily of the valley pips and they are now blooming and are huge, gorgeous and I have absolutely no complaints! They were packaged exceptionally and arrived within days of my order! Not only that, they responded quickly to any inquiries I had, will email me in January when the pink lily of the valley's are in stock again for next year and were very nice to deal with!! Definitely will order again!
On Jun 27, 2007, MiniPonyFarmer Gilmer, TX (Zone 8b) wrote:
WOW. Great company to deal with. I have ordered three different times from Easy To Grow Bulbs internet site this spring and each experience has been nothing but stellar. FAST shipping, FAST reply to email questions, and the BIGGEST bulbs I have seen yet. So far, everything I have planted has come up beautifully (except the items I planted just last week). Even the sale specials I ordered were much better quality than I had ever hoped. Again, the BIGGEST bulbs I have seen! You cannot go wrong with Easy To Grow bulbs. This vendor is a great source for superior product and exemplary service.
I ordered 4 varities of glads, first, the bulbs are truely the biggest glad bulbs I have every seen in my life. I ordered 80 bulbs and only 1 was small and a little dry, but i still planted it. I was very pleased at the shipping, it was fast, the product was in good shape and above all they were exactly what was advertised. I will certainly be ordering from them again.
On Jun 11, 2007, Townsends69 Gainesville, FL wrote:
Great co. to deal with. Rapid delivery of items - nice sized material and well packaged. Answered all concerns in timely manner; Kathleen McCarthy was great - in clearing up misunderstanding related to billing.
Scadoxis bulbs starting to sprout in < week. Gloriosa still to come - understand that they are somewhat late risers!
Thank you Easytogrowbulbs.com for great service and product - I highly recommend your services and products and will continue to order from you in the future if I can be assured of continued pleasant and fast service and good product .
Duncan Townsend (Townsend Landscape of Gainesville Florida)
On Jun 6, 2007, jcg72ed Covington, LA (Zone 8b) wrote:
On May 20,2007, I ordered daylilies from Easy to Grow Bulbs. I did not receive the order in a timely manner. When I contacted customer service, they immediately replied to my email. The problem was with the post office, but the company said they would reship my order. I received the order in less time than stated (sent FedEx this time) The plants received were fine. The promptness with which they replied to my email plus the way in which my order was dealt with, shows that this is a great company to order from. This was my second order with them, and I will continue to order from them because of the quality of the plants and fine customer service.
On May 31, 2007, alteredstate Hades, SC (Zone 8b) wrote:
Easy to Grow Bulbs is the best! I've placed several orders with them this year, and everything I've received has been great. I called Easy To Grow Bulbs yesterday with a question, and the woman who took my call not only answered my question, she spent a lot of time suggesting plants for my garden. I love these folks!!!
I got my package 5 days after placing order online. That was the fastest among 3~5 online shops I had bought from. Very well packaged with nice instruction. Their bulbs ARE generally bigger than the one I had tried before. Most glads bulbs are 2 to 3 times bigger than the one I got from a "Collection".
If all grows well, this will be the only bulb shop I'm going to buy in the future.
On May 16, 2007, Brinda Yukon, OK (Zone 7b) wrote:
This has been my first year to order from Easy to Grow Bulbs and I have been very pleased. I ordered on a Friday and my package arrived in less than a week. I will remember them next year. Thanks for the great experience.
I LOVE EASY TO GROW BULBS! They are first rate, top notch. A+++++++ from me. This is the best bulb company I have yet to find. I have ordered from them at least a dozen times in less than a year and have yet to be disappointed. Every single bulb received was huge and healthy upon arrival and every bulb grew and bloomed its first season. Kathleen in customer service is excellent. Everything arrives in a timely manor and is neatly packed. Plus receiving the adventure packs is also a huge bonus. Another thing they offer is web specials, which is a great way to save money. I will definitely buy from them again and again. Easy to grow bulbs is my favorite mail order bulb site.
After having a terribly disappointing experience with Bulbmeister, I was hesitant to try another bulb company, but Easy to Grow Bulbs lives up to its promise on their website of large and healthy tubers, for that is just what I received from them. These are the best Dahlia tubers I have ever received through mail order and they have what they advertise which was not the case with the other company in question.
On May 7, 2007, trackinsand mid central, FL (Zone 9a) wrote:
i ordered some paperwhite bulbs as a christmas present for a friend. the friend has a black thumb and yet she followed the directions and they bloomed wonderfully for her for the whole holiday season. they were sent on time and well-packed too.
remembering that experience, i just placed an order for calla bulbs late last week and they arrived today. they are in the ground and i will report back if anything is amiss, but so far, i am very happy with this vendor.
On March 5th, 2009, trackinsand added the following:
just received 3 bags of various rain lilies and continue to think nothing but good of this company. they are reasonably priced; the shipping is always on time and the bulbs are well packed and healthy. thanks again.
I have ordered several times from Easy to Grow Bulbs and have been satisfied every time. Everything I've planted has flourished very quickly and all are absolutely beautiful. I have ordered Oxalis, Lily of the Valley, Bleeding Heart, Dahlias, and many more.
When I emailed with a question concerning container sizes, I received a thorough response in a timely manner. More recently, I was sent an additional order of Lily of the Valley after the company found that the originals that were sent to me may not have been the best quality. That's true customer service and I was very impressed.
On Apr 29, 2007, americandragon Hot Springs Village, AR (Zone 7b) wrote:
Sorry, but I can't understand how this company has received so many positive ratings. I placed a small order and only one item (Picotee Begonoia tubers) have performed (3 out of 3 growing well). The Yellow Roseform Begonias were 2 out of 3, but while started under identical conditions the two that sprouted are less than 1/4 the growth of the Picotee. One tuber was a complete dud. The Achimenes Ambrose Verschaffelt have had a zero germination rate (20 bulbs - nothing), and the 3 Tuberose rhizomes show no signs of coming out of dormency. Everything in my yard is going gangbusters as we had an early warm spring. This is the lowest success rate of any mail order firm, nursery, or garden center (or for that matter ANY) source of plants I've used. What is particularly annoying is their response to my e-mail advising them that their products had not performed to my satisfaction: they were happy that the Picotee Begonias had grown (maybe the fact that anything grew surprised them) and suggested that I continue to wait on all the duds. Never again. . . there are just too many alternatives where the company actually CARES about customer service and satisfaction.
On May 20th, 2007, americandragon added the following:
An update in response to the company's reply:
1-The initial e-mail response contained no offer to "make good" on the items that had failed to germinate.
2-Both the initial e-mail, the owner's phone call, and their response here are a bit patronizing in that I should have the common gardening sense not to expect any growth from these items for 6 to 8 weeks. As I explained during his phone call, my expectations were based in large part on THE COMPANY'S GROWING GUIDE on the website which stated for the Achimenes (item 4 under Outdoor Beds) "Sprouts will appear in one to three weeks" and for the Tuberose (item 4 under Outdoor Beds) "Roots and top growth will appear in a few weeks". He huffed and puffed a bit and stated that they would have to look into changing those statements, but if anyone wants proof, I saved them as dated PDF files on the day I planted the items, March 16.
3-As for his suggestion that I should not have ordered tropicals if I wasn't patient enough to give them time outside a tropical zone, please give me a break. I live in South Central Arkansas, Zone 7 B, not Minneapolis. We have had a fairly warm Spring. I ordered the Tuberose with the full understanding and expectation that in the fall I would have to dig them up and store them over the wenter, and I ordered the Achimenes with the expectation of treating them as annuals (i.e., if I liked them, I would reorder and replant each spring). The fact is that as of today, May 20, my results stand exactly as stated on my original post.
4-Here's something he failed to mention in his reply: as previously mentioned, I received a phone call approximately two weeks prior to the company's response post from someone identifying himself as the owner. We discussed my issues (he maintained that I had not given the items enough time to grow, still adament and unyielding on that position) and stated that he would send replacements for the items that had not germinated. He then mentioned that they were sold out of the Achimenes and I replied that he could substitue whatever he wanted. Now, more than two weeks later, I have received neither replacements nor any shipment information. At this point in time, I could go out in the yard tomorrow and find everything sprouting like mad, and an 18-wheeler could pull up with plants from the company and I would still never do business with them again. I no longer want replacements, no do I want to waste my breath talking to someone who does not follow through on promises.
In closing, for goodness sakes, it was a $7.95 package of Achimenes bulbs and a $9.95 package of Tuberose plus one of a three pack of begonia tubers that did not grow and needed replacements. What put the bee under my bonnet was the patronizing nature of the response and the sheer arrogance of the company in digging in their heels and refusing to budge from the position that there was nothing wrong with the items they sent. This is the ONLY negative review I have given, and I have ordered this year from a couple of the most reviled websites on the Garden Watchdog without these types of issues. Companies have to be judged not only by the successful orders they process, but also how they deal with their complaints. After the phone call, my initial irritation with the company was soothed a bit, but then reignited by their failure to follow through with the promise made on the phone, and the posting of their rather patronizing reply on this site.On Apr 29, 2007, Easy to Grow Bulbs responded with:
On May 15, 2007 2:40 PM, Easy to Grow Bulbs added:
We have contacted this customer again, to follow up, but in fairness, it's worth noting that:
1. His email expressing concern was answered within 3 hours
2. The answer was a personal one not a form letter, which we avoid.
3. Our response was a multi paragraph note suggesting that since all of the bulbs in question are tropicals that prefer hot weather, he should allow a little more time for them to break dormancy and begin growing. With some varieties, 6-8 weeks is not unheard of. This situation is common with tropical bulbs, as Mother Nature works on her own timelines. The customer's tuberous begonias have already begun to sprout and grow, albeit at different rates for the two varieties, which again, is normal.
4. Our customer service rep finished her note with "Please keep me posted on their progress!" Instead, the customer notified us that he had detailed his dissatisfaction online and intended to inform members of his garden club of his displeasure. Of course, we're disappointed with this choice.
While we still feel that a bit more patience is likely to results in success, not everyone is able to give this. For gardeners who need immediate results, we suggest choosing non-tropical bulbs that tend to respond more quickly, especially in all but the warmest temperatures."
I waited too long to buy and order Dinnerplate Dahlias and in my exhaustive search last year I found Easy to Grow Bulbs. I sent them an e-mail asking when they'd be available and got an immediate and very friendly response. Kathleen told me she would let me know as soon as I could order them. Sure enough as soon as I could get them I got an e-mail. My inquiry was at the start of Winter and the e-mail was the start of Spring so it surprised me for sure. I made my order and received it in no time. I had a question on 1 of the Bulb packages I received and this too was answered quickly and resolved immediately. This has been 1 of the most positive experiences I have had ordering. Kathleen certainly makes sure the customer is happy and I would recommend ordering from them to anybody wanting a quick, easy and friendly experience.
I ordered from this company for the first time this spring. I got 12 Lilly of theValley and begonias to start. The begonias have all sprouted and look very healthy. Lilly of the Valley had been in the ground for about a month doing very poorly when I got a surprise shipment of 12 replacement pips and an apology letter. Seems they realized an error had been made by a supplier and rather than just let it go they flew in replacements from Europe and sent them 2nd day air to me. I was totally shocked by this outstanding and all too infrequent level of customer service. The replacement Lillies have been in the ground for 10 days and all have sprouted and from the looks of them will be flowering very soon. I will definitely keep this company in mind when ordering fall bulbs.
Well, if you just read all of the positive postings this company has, you won't really need my two cents because they say it all, which is that this company really has it all! Amazing website with so much great information, I could just read and learn for days. Terrific customer service like I don't know where you find anymore -- knowlegable, helpful and friendly too. Wonderful quality that is truly as great as the descriptions make them seem. My Giant Squill is the marvel of the neighborhood, and watsonia turn heads now that they are in full bloom. This is a GREAT company to do business with.
Give them a try -- you'll be glad you did!
These guys are the BEST!Their customer service cannot be beat. I ordered several packages of freesia bulbs and a pack of begonia bulbs. The freesias are growing like crazy and doing very well, the begonias not so much. I did contact Kathleen at their customer care regarding the begonia bulbs and she sent out another pack of begonias to replace the first batch that were duds. I have to comment that not only was she willing to help get the problem sorted out but very personable and friendly too, seems like this is a rarity in customer service these days. Sometimes things happen and order mixups or dud bulbs get mixed in with good ones but it's the level of customer care in getting the situation resolved that makes the difference. I would DEFINETLY shop with them again and refer other gardeners to them. Thanks so much!!!
I have purchased many items from Easy to Grow Bulbs. I have always received exceptional products, the ultimate in Customer Service; they are always ready and willing to assist and I recommend them with enthusisiam.
In short, "You can take what they tell you to the bank".
Ordered bulbs in late January and items were shipped as promised late February. Two bulbs were soft to the touch. Contaced Kathleen (Customer Service). She said they might still be ok to plant but would send out a replacements with free delivery the next day. She was kind enough to send me some extras -). Kathleen is always available to anwser questions about planting, size of pots etc. This is my first order from EASY TO GROW BULBS.COM. Looking forward to do more business with them. Just wish I had a big backyard to plant more! Excellent customer Service. A+++++
On Mar 19, 2007, KompostKat San Diego, CA (Zone 10a) wrote:
This company gets a green thumbs UP, an A+, and five-stars for their productive products (bulbs). I also loved their customer service (fast, friendly and quick). And, I totally enjoyed their easy to read and organized website that makes the buying process the best out there. I received bulbs that are huge, healthy, and beautiful. Their business statement says it all! I had a GREAT on-line shopping experience with Easy To Grow Bulbs.
On Mar 17, 2007, shamrock_farms Abbeville, SC wrote:
AWSOME!! i ordered the Tuberose extravaganza and they are the best tuberose bulbs i have ever seen they sent me 12 mother bulbs with 9-15 "babies" on each one usualy all you get from other sites is just the "babies"
They were very fast,Very plesant to deal with I would and have recommended them to all my friends.. definitly worth buying from you will not be dissapointed..
I ordered some Oriental Lillies from Easy to Grow Bulbs. This was my first order. They were nice enough to email me right away to arrange shipping. I requested the bulbs as soon as possible and they were able to get them to me very quickly. The bulbs were huge! They arrived in excellent condition and were good looking bulbs! Everything was packaged great and everything labeled properly. Absolutely a great experience. They be getting a lot of my business!
We ordered Nir paperwhite narcissus from this company for my daughter's wedding, and used them for forced flowers and for wedding favors. We were impressed by the strength of the stems, size of the flowers, and the long blooming period. They were definitely superior to other paperwhites I have grown!
On Oct 30, 2006, eileenbaney Crestview, FL (Zone 8a) wrote:
Ordered my first bulbs online from this company...that's after comparing prices and reading customer ratings here at DG...The order came much sooner than I was ready to plant them... They are good quality bulbs, pretty good size.. im not very familiar with sizes but the Freesias I got from Lowes is half of what i got from Easy to grow.. I will for sure buy next time ... but for now I'll wait how my bulbs do in spring..
I just recieved my order of bulbs today. It was on-time, well packed, and the bulbs look great. I don't know how big is big, but they are all a nice size. Customer service was great, they were kind enough to work my order around a vacation and emailed me before shipping out to make sure it was okay. I'll try to remember to report how the bulbs perform in the Spring!
On March 18th, 2007, bria0128 added the following:
Surprisingly, the bulbs have come out beautifully, quickly, and a good size. Even after a warm winter and in compacted soil. Even our species tulips are coming up beautifully. Only the fritillaria are absent, but I'm not sure if they should be up now or not. Definately will order from this company again.
On Oct 19, 2006, mary0114 Lodi, CA (Zone 9a) wrote:
I recently received Watsonia, Babiana and Iris bulbs from this company. The woman who takes the calls is very nice and helpful. All of the bulbs looked very healthy and the Watsonias are now starting to appear in the garden. I would order from them again. Oh, and the bulbs were very nicely packaged as well.
I CAN'T SAY ENOUGH GOOD THINGS ABOUT THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Whew, ok, that's a good title. Ok. This has been THE BEST experience that I've EVER HAD! They are SO NICE, they send out THE HUGEST BULBS I'VE EVER SEEN! I ordered belladonna lilies and a crinadonna lily, and they're HUGE! They're not kidding when they say that they ship the largest bulbs. Plus, EXCELLENT customer service, nice people, low shipping rates, low prices, and a VERY GOOD VALUE FOR THE MONEY!!!!!!!!!!!! Please, if there's just ONE thing that you like on their website, ORDER FROM THEM!!!!!!!! You won't be disappointed, I PROMISE! Also, they have really helpful growing info, and will answer questions. PLEAE GIVE 'EM A TRY! YOU WILL HAVE THE BEST ORDERING EXPERIENCE THAT YOU'VE EVER HAD!!!!!!!!!!!
On Sep 9, 2006, SteveIndy Greenwood, IN (Zone 5b) wrote:
I ordered five varieties of calla lilies, three bulbs each, from this company that bloomed this past spring and into summer. The roots were huge as advertised and all five types produced gorgeous flowers, particularly the yellow varieties. I was impressed and will order from them again - I got great value for my money.
On March 18th, 2007, SteveFtWorth added the following:
Normally I don't add to a review, but again can't say enough good things about this company. I placed a much larger order from them for delivery this spring - Astilbes, Cannas, Callas - and the stuff was unbelievable. Some of the biggest and best I've received from anyone, and easily a match from what I've received from the best out there. I knew I was in for a surprise from the size of the box. These people ship a terrific product - hope they never let go of their quality standards. People should really give them a try.
let me start off by saying what a fantastic company this is. A year ago I ordered two giant sea squill, when they arrived they were the size of a grown mans head. I weighed the bulbs and each one was 9 pounds (wow). One of the bulbs had a large gash with mold in it so i called their customer service and they had a replacement sent right away. The replacement bulb they sent me was actually two mature bulbs stuck together, easily a 50+ dollar value. Order your bulbs during the planting season and try to stay away from sale items( only a few lived but I consider this customer error for ordering bulbs when they should have been in the ground months earlier). Great company, try them out.
On Jun 14, 2006, picklesmom Franklin Square, NY wrote:
Great company! I ordered from them and received a sad looking canna rhizome. I e- mailed them on 6/10/06 and in under 2 hours received an e- mail telling me they would replace it. Today is 6/14/06 and the new rhizome arrived. I live on Long Island, New York, they are in California. Not bad serivce! It seems there are 2 extra rhizomes in the bag. Bravo, Easy to Grow Bulbs!!! You have a loyal customer here and everyone should order from this company. You will not be disappointed. Thanks Dave, for letting me spread the good word and thanks Easy to Grow Bulbs for a great experience.