Comments regarding Easy to Grow BulbsClick here to return to Easy to Grow Bulbs's listing.
|On Apr 29, 2007, americandragon Hot Springs Village, AR (Zone 7b) wrote:
Sorry, but I can't understand how this company has received so many positive ratings. I placed a small order and only one item (Picotee Begonoia tubers) have performed (3 out of 3 growing well). The Yellow Roseform Begonias were 2 out of 3, but while started under identical conditions the two that sprouted are less than 1/4 the growth of the Picotee. One tuber was a complete dud. The Achimenes Ambrose Verschaffelt have had a zero germination rate (20 bulbs - nothing), and the 3 Tuberose rhizomes show no signs of coming out of dormency. Everything in my yard is going gangbusters as we had an early warm spring. This is the lowest success rate of any mail order firm, nursery, or garden center (or for that matter ANY) source of plants I've used. What is particularly annoying is their response to my e-mail advising them that their products had not performed to my satisfaction: they were happy that the Picotee Begonias had grown (maybe the fact that anything grew surprised them) and suggested that I continue to wait on all the duds. Never again. . . there are just too many alternatives where the company actually CARES about customer service and satisfaction.
On May 20th, 2007, americandragon added the following:
An update in response to the company's reply:
1-The initial e-mail response contained no offer to "make good" on the items that had failed to germinate.
2-Both the initial e-mail, the owner's phone call, and their response here are a bit patronizing in that I should have the common gardening sense not to expect any growth from these items for 6 to 8 weeks. As I explained during his phone call, my expectations were based in large part on THE COMPANY'S GROWING GUIDE on the website which stated for the Achimenes (item 4 under Outdoor Beds) "Sprouts will appear in one to three weeks" and for the Tuberose (item 4 under Outdoor Beds) "Roots and top growth will appear in a few weeks". He huffed and puffed a bit and stated that they would have to look into changing those statements, but if anyone wants proof, I saved them as dated PDF files on the day I planted the items, March 16.
3-As for his suggestion that I should not have ordered tropicals if I wasn't patient enough to give them time outside a tropical zone, please give me a break. I live in South Central Arkansas, Zone 7 B, not Minneapolis. We have had a fairly warm Spring. I ordered the Tuberose with the full understanding and expectation that in the fall I would have to dig them up and store them over the wenter, and I ordered the Achimenes with the expectation of treating them as annuals (i.e., if I liked them, I would reorder and replant each spring). The fact is that as of today, May 20, my results stand exactly as stated on my original post.
4-Here's something he failed to mention in his reply: as previously mentioned, I received a phone call approximately two weeks prior to the company's response post from someone identifying himself as the owner. We discussed my issues (he maintained that I had not given the items enough time to grow, still adament and unyielding on that position) and stated that he would send replacements for the items that had not germinated. He then mentioned that they were sold out of the Achimenes and I replied that he could substitue whatever he wanted. Now, more than two weeks later, I have received neither replacements nor any shipment information. At this point in time, I could go out in the yard tomorrow and find everything sprouting like mad, and an 18-wheeler could pull up with plants from the company and I would still never do business with them again. I no longer want replacements, no do I want to waste my breath talking to someone who does not follow through on promises.
In closing, for goodness sakes, it was a $7.95 package of Achimenes bulbs and a $9.95 package of Tuberose plus one of a three pack of begonia tubers that did not grow and needed replacements. What put the bee under my bonnet was the patronizing nature of the response and the sheer arrogance of the company in digging in their heels and refusing to budge from the position that there was nothing wrong with the items they sent. This is the ONLY negative review I have given, and I have ordered this year from a couple of the most reviled websites on the Garden Watchdog without these types of issues. Companies have to be judged not only by the successful orders they process, but also how they deal with their complaints. After the phone call, my initial irritation with the company was soothed a bit, but then reignited by their failure to follow through with the promise made on the phone, and the posting of their rather patronizing reply on this site.
On Apr 29, 2007, Easy to Grow Bulbs responded with:
On May 15, 2007 2:40 PM, Easy to Grow Bulbs added:
We have contacted this customer again, to follow up, but in fairness, it's worth noting that:
|On Apr 26, 2007, sorensee Riverton, UT wrote:
All I can say is wow! I order Dahia's, Glad's and a Kniphofia on Monday and they were on my doorstep by Wednesday. The tubers were in great condition too.
|On Apr 26, 2007, zilla Clio, MI wrote:
I waited too long to buy and order Dinnerplate Dahlias and in my exhaustive search last year I found Easy to Grow Bulbs. I sent them an e-mail asking when they'd be available and got an immediate and very friendly response. Kathleen told me she would let me know as soon as I could order them. Sure enough as soon as I could get them I got an e-mail. My inquiry was at the start of Winter and the e-mail was the start of Spring so it surprised me for sure. I made my order and received it in no time. I had a question on 1 of the Bulb packages I received and this too was answered quickly and resolved immediately. This has been 1 of the most positive experiences I have had ordering. Kathleen certainly makes sure the customer is happy and I would recommend ordering from them to anybody wanting a quick, easy and friendly experience.
|On Apr 26, 2007, hank19 Mesa, AZ (Zone 8b) wrote:
I ordered from this company for the first time this spring. I got 12 Lilly of theValley and begonias to start. The begonias have all sprouted and look very healthy. Lilly of the Valley had been in the ground for about a month doing very poorly when I got a surprise shipment of 12 replacement pips and an apology letter. Seems they realized an error had been made by a supplier and rather than just let it go they flew in replacements from Europe and sent them 2nd day air to me. I was totally shocked by this outstanding and all too infrequent level of customer service. The replacement Lillies have been in the ground for 10 days and all have sprouted and from the looks of them will be flowering very soon. I will definitely keep this company in mind when ordering fall bulbs.
|On Apr 22, 2007, ReneeNeumann Green Valley, AZ wrote:
Best online ordering experience ever! Their website is awesome, unbelievable amounts of information, knowledgable, passionate and caring staff, great products at reasonable prices.
|On Apr 17, 2007, badgerman Placentia, CA wrote:
Well, if you just read all of the positive postings this company has, you won't really need my two cents because they say it all, which is that this company really has it all! Amazing website with so much great information, I could just read and learn for days. Terrific customer service like I don't know where you find anymore -- knowlegable, helpful and friendly too. Wonderful quality that is truly as great as the descriptions make them seem. My Giant Squill is the marvel of the neighborhood, and watsonia turn heads now that they are in full bloom. This is a GREAT company to do business with.
|On Apr 5, 2007, sweetdeal Bacliff, TX wrote:
These guys are the BEST!Their customer service cannot be beat. I ordered several packages of freesia bulbs and a pack of begonia bulbs. The freesias are growing like crazy and doing very well, the begonias not so much. I did contact Kathleen at their customer care regarding the begonia bulbs and she sent out another pack of begonias to replace the first batch that were duds. I have to comment that not only was she willing to help get the problem sorted out but very personable and friendly too, seems like this is a rarity in customer service these days. Sometimes things happen and order mixups or dud bulbs get mixed in with good ones but it's the level of customer care in getting the situation resolved that makes the difference. I would DEFINETLY shop with them again and refer other gardeners to them. Thanks so much!!!
|On Mar 27, 2007, jimmlind Folkston, GA wrote:
I have purchased many items from Easy to Grow Bulbs. I have always received exceptional products, the ultimate in Customer Service; they are always ready and willing to assist and I recommend them with enthusisiam.
|On Mar 23, 2007, Skeet23 San Francisco, CA wrote:
Ordered bulbs in late January and items were shipped as promised late February. Two bulbs were soft to the touch. Contaced Kathleen (Customer Service). She said they might still be ok to plant but would send out a replacements with free delivery the next day. She was kind enough to send me some extras -). Kathleen is always available to anwser questions about planting, size of pots etc. This is my first order from EASY TO GROW BULBS.COM. Looking forward to do more business with them. Just wish I had a big backyard to plant more! Excellent customer Service. A+++++
|On Mar 19, 2007, KompostKat San Diego, CA (Zone 10a) wrote:
This company gets a green thumbs UP, an A+, and five-stars for their productive products (bulbs). I also loved their customer service (fast, friendly and quick). And, I totally enjoyed their easy to read and organized website that makes the buying process the best out there. I received bulbs that are huge, healthy, and beautiful. Their business statement says it all! I had a GREAT on-line shopping experience with Easy To Grow Bulbs.
|On Mar 17, 2007, shamrock_farms Abbeville, SC wrote:
AWSOME!! i ordered the Tuberose extravaganza and they are the best tuberose bulbs i have ever seen they sent me 12 mother bulbs with 9-15 "babies" on each one usualy all you get from other sites is just the "babies"
|On Mar 14, 2007, lindalach Northbridge, MA wrote:
This company is wonderful. Their prices are reasonable. Their staff is very helpful and knowledgeable. They ship quickly and their product is great.
|On Mar 7, 2007, 1farmer Las Vegas, NV wrote:
I ordered some Oriental Lillies from Easy to Grow Bulbs. This was my first order. They were nice enough to email me right away to arrange shipping. I requested the bulbs as soon as possible and they were able to get them to me very quickly. The bulbs were huge! They arrived in excellent condition and were good looking bulbs! Everything was packaged great and everything labeled properly. Absolutely a great experience. They be getting a lot of my business!
|On Feb 21, 2007, goldenharp Milford, NH wrote:
We ordered Nir paperwhite narcissus from this company for my daughter's wedding, and used them for forced flowers and for wedding favors. We were impressed by the strength of the stems, size of the flowers, and the long blooming period. They were definitely superior to other paperwhites I have grown!
|On Oct 30, 2006, eileenbaney Crestview, FL (Zone 8a) wrote:
Ordered my first bulbs online from this company...that's after comparing prices and reading customer ratings here at DG...The order came much sooner than I was ready to plant them... They are good quality bulbs, pretty good size.. im not very familiar with sizes but the Freesias I got from Lowes is half of what i got from Easy to grow.. I will for sure buy next time ... but for now I'll wait how my bulbs do in spring..
|On Oct 20, 2006, bria0128 wrote:
I just recieved my order of bulbs today. It was on-time, well packed, and the bulbs look great. I don't know how big is big, but they are all a nice size. Customer service was great, they were kind enough to work my order around a vacation and emailed me before shipping out to make sure it was okay. I'll try to remember to report how the bulbs perform in the Spring!
On March 18th, 2007, bria0128 added the following:
Surprisingly, the bulbs have come out beautifully, quickly, and a good size. Even after a warm winter and in compacted soil. Even our species tulips are coming up beautifully. Only the fritillaria are absent, but I'm not sure if they should be up now or not. Definately will order from this company again.
|On Oct 19, 2006, mary0114 Lodi, CA (Zone 9a) wrote:
I recently received Watsonia, Babiana and Iris bulbs from this company. The woman who takes the calls is very nice and helpful. All of the bulbs looked very healthy and the Watsonias are now starting to appear in the garden. I would order from them again. Oh, and the bulbs were very nicely packaged as well.
|On Oct 13, 2006, happygardening Fox, AR wrote:
Ok, let me start out like this:
|On Sep 9, 2006, SteveIndy Greenwood, IN (Zone 5b) wrote:
I ordered five varieties of calla lilies, three bulbs each, from this company that bloomed this past spring and into summer. The roots were huge as advertised and all five types produced gorgeous flowers, particularly the yellow varieties. I was impressed and will order from them again - I got great value for my money.
On March 18th, 2007, SteveFtWorth added the following:
Normally I don't add to a review, but again can't say enough good things about this company. I placed a much larger order from them for delivery this spring - Astilbes, Cannas, Callas - and the stuff was unbelievable. Some of the biggest and best I've received from anyone, and easily a match from what I've received from the best out there. I knew I was in for a surprise from the size of the box. These people ship a terrific product - hope they never let go of their quality standards. People should really give them a try.
|On Aug 16, 2006, xpeditions Camarillo, CA wrote:
let me start off by saying what a fantastic company this is. A year ago I ordered two giant sea squill, when they arrived they were the size of a grown mans head. I weighed the bulbs and each one was 9 pounds (wow). One of the bulbs had a large gash with mold in it so i called their customer service and they had a replacement sent right away. The replacement bulb they sent me was actually two mature bulbs stuck together, easily a 50+ dollar value. Order your bulbs during the planting season and try to stay away from sale items( only a few lived but I consider this customer error for ordering bulbs when they should have been in the ground months earlier). Great company, try them out.
|On Jun 14, 2006, picklesmom Franklin Square, NY wrote:
Great company! I ordered from them and received a sad looking canna rhizome. I e- mailed them on 6/10/06 and in under 2 hours received an e- mail telling me they would replace it. Today is 6/14/06 and the new rhizome arrived. I live on Long Island, New York, they are in California. Not bad serivce! It seems there are 2 extra rhizomes in the bag. Bravo, Easy to Grow Bulbs!!! You have a loyal customer here and everyone should order from this company. You will not be disappointed. Thanks Dave, for letting me spread the good word and thanks Easy to Grow Bulbs for a great experience.
|On May 2, 2006, angelik Durham, NC wrote:
I received my order unusually quickly and in good condition. My dragon lillies and Agapanthus are planted and already I can see the green shoots come up. Very happy and will order again.
|On Apr 25, 2006, SnoopyPuppy Arlington, TX wrote:
I ordered 3 bags of Ranunculus Rainbow Mix (order number 3513) on July, 2005. Compared to those sold at Lowes, HD, or other online stores, Easytogrowbulbs' Ranunculus bulbs were big, but in all fairness, they were not 7+ cm (or 2.7+ inches) as advertised. The customer service was impeccable. I received my order within 3 days. It was very hot in Texas during the summer. So Easytogrowbulbs advised me storing the bulbs in a cool place. I followed their advice. I planted the bulbs in the second week of Jan, 2006. It is now the end of April, 2006. Of the 30 bulbs I planted, only 9 of them grew and are now blooming. So, I am kind of disappointed. That is the only reason that keeps me from returning to Easytogrowbulbs. I am very impressed with their services, but not with their products.
|On Apr 2, 2006, eddiehuey Baltimore, MD (Zone 7a) wrote:
I was looking for begonia tubers, and they were one of the many that carried them. Their selection included Amerihybrids, which were nicer than other versions I have seen on the net. Their promise of large tubers could not be argued. I've never purchased tubers of such size.
|On Mar 20, 2006, angelap789 Carmichael, CA (Zone 9b) wrote:
Everything was as ordered, bulbs were firm, and an e-mail inquiry was answered promptly.
|On Jan 23, 2006, Pagancat (Sheryl) Gainesboro, TN (Zone 6b) wrote:
I have ordered from this company multiple times and have always been impressed with the merchandise I've received. Their claim that their bulbs are bigger has certainly held true in my experience. I've always been given prompt, polite replies to any questions I've had, they've rectified billing errors (error on my part, not theirs).
|On Jan 11, 2006, ebw Crosby, MN wrote:
2005 I ordered 3 varieties of Amaryllis.
On Jan 11, 2006, Easy to Grow Bulbs responded with:
On Jan 11, 2006 6:05 PM, Easy to Grow Bulbs added:
We are very sorry to hear of this customer's experience with our amaryllis bulbs and sorrier still that we haven't heard from him so we could rectify the situation.
|On Jan 9, 2006, jlmmkm Myrtle Beach, SC wrote:
I have purchased several times from Easy To Grow Bulbs !! They are incredibly helpful, ship quickly and always send excellent bulbs. I always check their site before looking elsewhere for my bulbs. I will always be a loyal fan. There's a lot of truth to the old saying "you get what youy pay for" ! Their prices are competitve and I have found their quality superior.
|On Dec 12, 2005, Ripley7700 Tomball, TX wrote:
I placed two orders with this company, one in October and one in November. Combining the shipments, I ordered anemones, ranunculus, reblooming beareded iris, spanish bluebells, fritillaria, amaryllis, and daffodils. Over all, I am very pleased with this company - almost everything met or exceeded my expectations - and will definitely order from them again. The items were shipped immediately and I received prompt costumer service. A couple of warning comments - First, if you live in an area that has good garden resources, you might not always be impressed by the size of the bulbs (for example, Amaryllis). Second, my experience with their reblooming bearded iris has not been good. Maybe it's a lesson that one shouldn't buy rhizomes on clearance, but the rhizomes I bought have been less than impressive, and that's a kind statement. I hope I can ammend this comment after the blooming season. Third, regarding the Adventure Packs, I wonder if the Adventure Packs are always mixed ranunculus?
|On Nov 26, 2005, jimdaz Phoenix, AZ wrote:
I have placed two orders with Easy to Grow Blubs.com this fall. Am very impressed with the quality and prices. Especially the Amaryllis bulbs. They are huge, much better than the ones in my local nurseries, and for a better price. The customer service is excellent, from quick response to an email, to the thank you added to my invoice. I know others that have purchased from them, and also are very positive.
|On Nov 22, 2005, shuggins Houston, TX (Zone 9b) wrote:
I ordered Calla lilies and St. Joseph's Lily. I just planted them, so haven't seen them perform yet, but the shipment was quick. The bulbs were well packaged and large. I will definitely order from them again.
|On Nov 7, 2005, kimberf Palo Alto, CA wrote:
Very pleased -- couldn't ask for better! First off, it's nice to find a place that selects bulbs specifically for warm-weather gardeners. I ordered freesias and ranunculus, because they had great color selection and had the tecolote ranunculus. The bulbs/corms are nice sized -- the freesias are the biggest I've ever seen, and the ranunculus are literally 4x as big as some I ordered last year elsewhere. I ordered over $25 or $50 (can't remember the amount) so they sent a bonus pack of extra ranunculus. Shipping was extremely prompt, and included a nice note on the packing slip. On my list to order from every year!
On December 4th, 2005, kimberf added the following:
Easy to Grow Bulbs sent me a note before Thanksgiving with a discount for previous customers. I couldn't resist, and placed another order, this time mainly for daffodils, hyacinths, and muscari/grape hyacinths. Once again, the bulbs are huge -- some of the daffodils were gigantic, and many of the bulbs were doubles. The bulbs again arrived within a few days. Very impressed with this order as well.
|On Nov 2, 2005, vossner Richmond, TX (Zone 9a) wrote:
Purchased spanish bluebells from this company. I found the prices competitive and the customer service superior. Will buy from this company again.
|On Oct 7, 2005, kd56998 Los Gatos, CA wrote:
Website very easy to navigate. Bulbs very firm and healthy appearing. Great customer service, will order again in the future.
|On Aug 24, 2005, PatM19 South Grafton, MA wrote:
I ordered some decollate snails from this place 4 months ago, when I never recieved them I emailed them numerous times as well as called and left messages, with no emails back regarding my order, so after 3 months went by the last email I sent to them is that they were very unprofessional and to cancel my order, they never billed my credit card thank god, and never got a response about that either.
On Aug 24, 2005, Easy to Grow Bulbs responded with:
On Nov 2, 2005 10:20 PM, Easy to Grow Bulbs added:
We're pretty sure this customer was never a customer of ours. She states she placed an order at a time when we didn't carry deccolate snails, we received no emails from them, and they even admit we never charged them for any merchandise. Upon further research we found they did turn around and leave another negative review for another vendor who also sells deccolate snails right after leaving this one for us. We can only guess that she errored and left us this review on accident. Unfortuantely, our attempts to contact her have gone in vein, so we're not sure what to do. We are not in the business of ignoring our customers. I hope she ends up with Deccolates at some point though and she's welcome to actually try us next season."
|On Jul 11, 2005, Hosta2 Apollo, PA wrote:
I purchased the Volturno Lilies . They arrived in excellant condition. After being a floral manager for 14 years, I thought I had seen all. Well, until you grow the Volturno Lily you have not seen anything but Pretty flowers. These Lilies out shine anything I have ever sold or have ever grown!!
|On Jun 17, 2005, poiboy Wallingford, CT wrote:
I'm so glad I "stumbled" on this company while searching for Zeyheranthis (The Fairy Lily) I found out they come in 3 colors - not just pink -- lots of learnings in the "how to" pages. Easy to navigate web pages - easy to place an order, better yet - Both times I ordered - the order was recceived in 2-3 days -- and this is West Coast to EAST COAST ! That' s really fast. Packaging, labels, quality of the bulbs - SUPER. I too got the tuber-roses after seeing the unbelievable photo - Sure, I figured they would be big, but that big -- YES -- They were HUGE, and and extra one thrown in where one was a little smaller than the others. The Adverture Pack was great -- not leftover junk -- They were nice bulbs that I hadn't tried before - Easily $6.00 - $8.00 elsewhere.
On April 17th, 2006, poiboy added the following:
APRIL - 2006 -- can I increase my rating to POSITIVE TO THE SECOND POWER ? -- I recently received the first of
my 2006 orders from ETGB - and it is nothing less than fantastic -- I ordered Begonias/Caladiums/Dahlia roots and
they are the best bulbs I have received - ever - The begonias were so huge they barely fit in the the small pots I've used to get them sprouting - most had strong shoots already emerging -- all 8 have sprouted and are super.
The Caladiums are the largest I have ever seen -- they will be coming up shortly - and the Dahlia roots barely fit in the
bag - I thought they sent me too many at first - but they are HUGE !! I asked this company to ship earlier than normal for my Zone as I could start the caladiums/begonias early indoors and within a week, my order was here - well packed,
with everything in excellent condition - When I had a small
issue last year, they not only replaced the plant that did not
thrive, they sent me extra stuff and did not charge additional shipping for the replacement. I always check out their site to order the best bulbs at the best prices !! Remember - you can pay less - but you will get less, to be sure.
|On Jun 6, 2005, carlphyfer San Francisco, CA wrote:
Wonderful! Fantastic cutomer service, beautiful bulbs and the fastest delivery ever. A very nice man ran to Fedex to change the delivery address so I would receive it at home on the weekend instead of the office and was SO nice about it. I will be using this company time and again. Best plant website I've ever done business with!
|On May 31, 2005, thebulbguy Mesa, AZ wrote:
Placed an order last week and was pleasantly surprised by the quick delivery. Reasonable shipping rates as well. The best part is the size of their flowerbulbs. They advertise the largest bulbs on the net and I believe them. My gladiolus were the size of potatoes and I can't wait to see what kind of flowers they produce. I will definately order from them again.