Posted on May 14, 2010, updated May 21, 2010
Posted on May 14, 2010, updated May 14, 2010
Posted on May 14, 2010, updated May 14, 2010
I purchased two Passion Flowers in April. One of them is green and well, the other one had only leaf buds, but no leaves when I received it, and it died in a couple of days. (I planted it the day I received it). I called the company, to tell them about it; I got the answering machine and I left a message. Nobody called me back, so about 3-4 days later, I wrote them an e-mail. No reply, again. I just called them again today, and left a message... I'm wondering if they're gonna get back to me...?
On May 14th, 2010, doraandboots added the following:
Ok, now that I figured out how to add to my previous comment, I'd like to say that just about an hour after I posted my review, a representative from the company called me and offered to send me a replacement for the Lady Margaret Passion Flower.
If everything goes well, I will upgrade to a positive review.On May 14th, 2010, doraandboots added the following:
Oh, and... pretty weird for the company not to have found my phone and e-mail messages... I used the contact info from their website...On May 21st, 2010, doraandboots changed the rating from neutral to positive and added the following:
Yesterday (May 20) I received the replacement Passion Flower, and I planted it; it looks good so far.
Thank youOn May 21, 2010, Easy to Grow Bulbs responded with:
"On May 14, 2010 11:06 AM, Easy to Grow Bulbs responded with:
We are concerned about this customer's experience and are also a bit confused. Having just checked our voicemail (again) and gone through all recent emails (again), we have nothing from anyone relating to passiflora. Finally, a check of emails in our Dave's Garden D-mail (not the best way to reach us - pls contact us directly) there's also nothing there.
If this customer could call 1-866-725-5361 and ask for Jon or Kathleen, we'll address the situation. Thanks!
A friend sent me some six-packs of their strawberry plants a while back. I planted them right away and they never looked back. I have little berries forming right now and the plants are very healthy and vigorous. Very nice plants.
I needed a new vendor for tuberoses, as both the quality of both Burpee and Brent & Becky's has declined. Those clumps were small, and I got not a single flower (out of 20 planted) last year (B & B's). ETGB's 'single flower' are huge! And the doubles respectable.
Also bought a Rudbeckia Henry Eilers and a yellow clivia. Both arrived in perfect condition, in large pots, packed so that not a crumb of soil escaped, and also so that they wouldn't dry out.
I love this company!!!! The website is so informative and Easy to Grow carries the most unusual items. I ordered ten coral carpet roses, Angel's Trumpet, Ornithogalum Thyrsoides, Tuberose, and Flowering Ginger. I received an email to notify me of the shipping date, expected date of arrival, and the tracking information. My package arrived exactly on time. When I opened my package OMG!! I was amazed at the size and growth of the lovely Coral Carpet Roses. They are larger than any at the local garden center and the roses are so healthy. The Angel's Trumpet arrived potted in a very large container and was so healthy and very tall. All bulbs are very large. Easy to Grow takes the time to package every item with care. They have made my Spring!!!!! I would recommend ordering from EASY TO GROW BULBS. They are raising the bar for mail order. I will be a repeat client and will recommend them to others.
On Apr 29, 2010, juanita812 Rocky Mount United States wrote:
I placed my 1st order with Easytogrowbulbs last year because I have fallen in love with ranunculus bulbs! I had purchased ranunculus bulbs from Walmart and K-Mart before so I was truly amazed and wonderfully surprised to find that the ranunculus bulbs from Easytogrowbulbs were huge by comparison! I have ordered plants, tubers and bulbs from several other online companies but none of them compare with the value, size and quality of ETGB! I ordered several items for planting this year and came to me carefully packaged and in great shape...many with buds, sprouts and vigorously healthy!!! The customer service representative (Kathleen ;-) is truly phenomenal and extremely knowledgeable about her company's products. I can't say enough about the great experience I had with Easy to Grow Bulbs!
I purchased the cotton candy astilbe collection, hardy glads, and fressias. I could not believe the size of the astilbes I received they are huge. They weren't lying when they said 5-8 eye bare root plants. They've been in the ground a month now and all of them are thriving. I can't wait til they flower!! I am very happy with my purchase so far and will definately buy from them again. I am very confident that the bulbs I ordered will do well also.
On Apr 16, 2010, mad4roses Georgetown, TX (Zone 8a) wrote:
Very nice, large, fresh bulbs received yesterday. Lots of healthy roots attached to the stargazers with no pieces or scales found floating around in the peat. Rain lilies were the largest I've ever seen. Their website is easy to navigate and provides all the necessary info for every bulb they sell as well.
It's great to find a company that only sells top-grade bulbs *and* ships them promptly. You can miss a season of blooms waiting for some others (who shall remain nameless) to ship, and you won't get the same quality. Highly recommended!
Posted on April 9, 2010, updated April 15, 2010
Last year I ordered 22 carpet roses from them, followed the watering directions and soil prep directions on their website and got 14 dead sticks sticking up from the ground in front of my house for a year. I contacted them and they were nice enough to replace the dead plants...but when I opened the box of replacement plants they sent me I found 10 of them were COVERED in white fuzzy mold, all the branches were black and limp. I tried to cut them back to salvage them, but it was no use, I threw them out with the moldy bags they were in. Strangely enough, there were 4 plants in a separate bag that were in great shape. I threw them away too however, because honestly I don't feel like wasting my time planting them only to have 4 more dead plants staring at me for the rest of the year. I will just order carpet roses from a local nursery and get a one year guarantee on them.
I honestly don't see how they stay in business. I guess I have learned my lesson about online nurseries. BUY LOCAL so you can SEE what you are paying for!!!
On April 15th, 2010, montereygreen added the following:
Just to clarify...I opened the plastic bags the day after I received them. 10 of the were completely black and covered in mold, limp and had a greasy feel to them. I threw the other 4 away because I decided to just go to home depot and get roses that already have growth on them. I was tired of looking at dead sticks in front of my house for a year. Home depot has a 1 year NO HASSLE return policy for plants.
Isin't is interesting that this company implied that this was all my fault, that I left them in the plastic and that is why they molded. NOWHERE in my communication to them did I EVER say that I waited several days to plant these roses. That is a complete lie!!!!!
I read some of their other comments, and they always try to put blame on the consumer, even when it's obvious that their plants just suck.
I think they left them in the bags for too long before they were shipped. This is why I am glad we have forums like this...to warn others.On Apr 15, 2010, Easy to Grow Bulbs responded with:
We received an email from this customer last Friday night, 1 hour before he posted this review on DG. Had the customer's intention had been to resolve the issue his timing didn't support that.
Mold on roses is rare, but does occasionally happen. We do a visual check on all plants and bulbs as they are packed, pulling anything that doesn't look good. Because roses can dry out, they are packed in plastic bags and need to be planted upon receipt. In his email this customer mentioned leaving the roses unplanted (and presumably bagged) for several days which could explain the development of mold. We didn't see what he did, nor photos of same, so it's hard to say.
The logic of throwing out replacement plants that "were in great shape" eludes us.
Email is a great way to communicate and this customer's messages were answered personally, completely and quickly. Still, sometimes email isn't the best approach if something is still puzzling or unclear. Or, as in this case, it needs our further attention. We wish this customer had called us so we could have made this right.
On Apr 15, 2010 10:23 AM, Easy to Grow Bulbs added:
The email received from this customer 4-9 notes the time line for opening the replacement box of plants: "You were nice enough to replace the dead plants...but when I opened the box of replacement plants you sent me (2 days after I received them) . . . ."
The bottom line here is that this customer apparently received plants that weren't in good shape. We wish we'd been notified so we could work out a solution, that's all. If you read the other posts here it's clear that we try to address problems when they occur.
I participated in a co-op for plants and bulbs from this company and after receiving my order I'm wondering why I've never ordered from them before. It was obvious this box of bulbs and plants was packed with much care. I was most impressed with how the plants were packed. I do a lot of mail order and I've never seen a plant packed as well as these were. When I unwrapped them from their packaging, the plants looked so fresh. Not a yellow leaf or tear anywhere. They were perfect. The bulbs were perfect too. No wonder this is a DG top 5 company!
I'm very happy with my order and just wish I'd ordered more now. Awesome job Easy To Grow Bulbs! If there were a 'Perfect' rating I would have given you that.
On Apr 2, 2010, mamajack Fate, TX (Zone 8a) wrote:
another near perfect co-op with this company thanks to kathleen and jon. bulbs fresh and healthy. potted plants arrived pristine. superb packing. excellent customer service. even when i misunderstood the instructions for our co-op jon and kathleen were going to honor what i thought i understood. who does that? at my request they did allow us to continue ordering to reach the correct goal they had set for us. it was at THEIR inconvenience as it caused their staff to have to work extra fast to get our "new" orders pulled and shipped within the same time frame.
i like this company. i like their employees. and i like their plants.
On Apr 2, 2010, plantladylin South Daytona, FL (Zone 9b) wrote:
I joined a Co-op with other members here and from another website to order bulbs from this company. The order was submitted mid March with requested ship date of March 29, and here it is April 2nd and my order has arrived! I ordered an assortment of bulbs: Achimenes, Picotee Begonia, Hanging Basket Begonia, Hardy Gloxinia and Gloriosa Lily. The bulbs and tubers look to be of great quality and I'm anxious to get them planted and watch them grow!
I will definitely do business with this company again, either through a co-op or direct ordering!
On Apr 1, 2010, onewish1 Denville, NJ (Zone 6b) wrote:
I have ordered from ETG a few times in the past... the begonia tubers arrive in wonderful shape.. and I love the fact they are budding and I don't have to wait weeks to see some growth.. the customer service is fantastic.. very personable to say the least.. will buy from this vendor over and over!!!!
I ordered ranunculus from them last year and they were delivered in a very timely manner. Also, their website was full of helpful info and video to aid me in planting them. This was extremely helpful as i am new to gardening. Unfortunately, my dachshund dug them up repeatedly! Will definately give it another go......in a container! :)
On Mar 12, 2010, TexasTam Plano, TX (Zone 8a) wrote:
I've placed at least two orders with this company and the service and quality of bulbs has been outstanding both times. Only one (very minor) gripe: the anemones I ordered were supposed to be all one color and I discovered after they bloomed that they are actually several different shades. Still lovely, so I'm not really complaining.
The Amaryllis bulbs they sent were the biggest I've ever seen and each one produced at least three stems of flowers.
On Mar 12, 2010, love_passiflora Vacaville, CA wrote:
This is a wonderful mail order company! They offer some very unusual, hard to find bulbs. I was looking for Sandersonia, which is very difficult to find here in the U.S. When I first found their site, it was out of stock. I emailed the company to ask if they were going to offer this in the future. They were very quick to respond and very friendly with their correspondence. This alone is very unusual especially since I hadn't even placed an order with them at this point.
I ordered the Sandersonia and a couple of Gloriosa species that are hard to find also. I received the tubers. They were packed with care and the tubers were healthy and larger than I expected. I am very happy with my order and plan on ordering from them in the future.
Posted on February 27, 2009, updated March 4, 2010
I absolutely love, love, love these guys. Every product I've ever rec'd from them was a high quality bulb or plant. They take tremendous care when packing things, so that even live plants are rec'd in perfect condition. And I love the adventure packs that you get when placing an order of $50 (?) or more. I've gotten some great introductions to new plants from these little additions.
Their website is also terrific - they have an easy to follow planting guide for just about everything they sell. You can search by growing zone in addition to traditional links. When you order you can include instructions to ship earlier than their schedule for your zone if you want to start things going indoors before moving outdoors.
I've been ordering from this company for years and it's always a positive experience.
On March 4th, 2010, krista_co123 added the following:
March, 2010 - Again, continue to be so impressed with this company. I ordered a number of bulbs and plants for spring, but needed some of the bulbs immediately as I was bringing them as gifts on a trip I was taking. The folks at ETGB were so gracious and helpful with scheduling - when it became apparent that not everything in my order would be ready by the (very early) time I needed it, they were so helpful in working with me to split up the order so I would have the bulbs that I needed for my vacation and would hold the others til I got back. I never felt like I was dealing with a huge company for whom I was just a customer number, but felt like I was dealing with the local nursery around the corner. I will do business with ETGB for many, many years to come.
Ordered a 10-pack of Narcissus bulbs and a specialty Amaryllis 'Chico' at the absolute end of the season (they were also on an incredible sale) and wasn't planning to be disappointed if they did not perform. Shipment came quick and just as described. The 'Chico' is absolutely stunning now that is has bloomed! As for the Narcissus, I forced them at the same time I forced some other Narcissus bulbs I received from Longwood Gardens (both Ziva)...I wish I could attach a picture to show how incredibly Easy To Grow's bulbs outperformed bulbs from a world-renown Botanical Garden. I have a PhD in ornamental horticulture and the quality of the plants I received is the best I've seen. Forget about any gripes about a missed bulb in an order, these are excellent quality plants.
I ordered 4 amaryllis bulbs that were on sale. I expected small bulbs for the price, but to my delight, these bulbs were so large, I had trouble finding plastic pots to fit them, so that I could watch them sprout.
I am very pleased, as these bulbs were much larger than ones I had purchased from other vendors on e-Bay.
I actually live very near to their headquarters (under 10 miles). Before I placed my order online, I'd contacted easytogrow to ask a few questions. They called me within 10 minutes of my message, and were exceptionally friendly and helpful. After I explained that I lived just a few minutes away, and told the woman I spoke with (Kathleen, if I'm remembering correctly...) what I was thinking of ordering, she gave me some very helpful suggestions, even making it a point to tell me which bulbs I could expect to naturalize and thrive in our coastal climate, others I could only expect a single season with, and a few bulbs that even expert gardeners with perfect care wouldn't get to perform in our zone. She even said she was pretty sure she might be able to save me a little on shipping costs because I live so nearby. Sufficed to say, I ended up revising my order based on her guidance, and am glad I did! As of today, every single variety of bulb in my first two orders of over 200 bulbs with EasytoGrowBulbs.com has finally pushed forth little chartreuse sprouts! I'm an easytogrow.com customer for life!
On Dec 11, 2009, mauryhillfarm Vashon, WA (Zone 8b) wrote:
I have been happy 2 years in a row with my order from this company. They send good quality bulbs of large size that bloom well. It is also nice to receive a bonus gift. It appears to me that they are more than willing to promptly and fairly resolve any issue that arises with an order.
On Dec 7, 2009, dlaurence Richmond, MO (Zone 5a) wrote:
Ordered 2 bags (advertised as each containing 10 bulbs) of Narcissus Bells daffodils, as well as 4 bags saffron crocus. Unfortunately, one bag only contained 9 bulbs. The bulbs weren't cheap after shipping.
My letter to Easy to Grow read:
"Hi, Received my order just fine--nice bulbs too. But one of the Narcissus Bells had only 9 bulbs in the bag rather than the 10 bulbs listed on the package. The other five packages had 10 bulbs as listed. Send me another Narcissus Bell bulb? Thanks"
Their response was:
"Hi, I am so sorry we made such an error! That never should have happened. Unfortunately, I have no way to send you just 1 bulb, as we order and pack them in sets of 10. I will be happy to refund the amount for the bulb you are missing. Will that work?"
I replied, "I'd've preferred the bulb. Thanks, Dave"
I have not received bulb or refund since my email September 28. That's a fact.
On Dec 7, 2009, Easy to Grow Bulbs responded with:
"On Dec 8, 2009 9:59 AM, Easy to Grow Bulbs responded with:
This customer was accidentally sent 59 bulbs instead of the 60 he purchased. When he alerted us to this we:
- Apologized for the error
- Explained that we order and pack these varieties in lots of 10, so don't have loose bulbs to send
- Offered to immediately credit his account for the missing bulb
After receiving his second email on the afternoon of 9/28 (see above), we responded that evening. Echoing his concern about shipping charges, in this case for a single bulb, we offered the customer the following, in addition to the original offer of a refund for the missing bulb:
- To send a full pack of 10 bulbs at half price if he'd cover the shipping ($5.85)
- Or to include a full pack of 10 additional bulbs free with any other order
The customer was given three options to address the situation and we awaited his response. He did not call or email again. This customer service ticket has been "open" since late September.
It's now the end of the fall gardening season and the narcissus variety ordered is sold out, so only one option remains. This customer's account has been credited for the one missing bulb. Again, we apologize for the original miscount and the inconvenience it caused.
On Nov 21, 2009, MaryCorbett Niceville, FL (Zone 8b) wrote:
Posted on November 13, 2004, updated November 21, 2009
Found this company accidentally while 'surfing the web' and was quite happy I did! Their website is easy to navigate and they have quite a nice selection, including a large assortment of the Tecolote strain of ranunculus (which are hard to find). Ordered Anemones and Double Freesias and the corms of both are HUGE!! Had a question about the bulbs and got quick help from Jon in Customer Service. Their quality is excellent and the Customer Service unbeatable. If you email this company, you can be assured that you will receive a prompt reply. I couldn't be more pleased with them and will order from them again!
On November 21st, 2009, MaryCorbett added the following:
Have ordered several more times from this company, and have never been disappointed. This time I got Watsonias, Tritonias, and lots of the gorgeous Ranunculus. The website couldn't be easier to navigate, and the quality of the plants offered is superb!! Kathleen in Customer Service returned my phone call with the info I requested within the hour. Excellent!!
On Nov 20, 2009, Floralkingdom De Funiak Springs, FL (Zone 8b) wrote:
I placed my first order with Easy To Grow Bulbs. My plants were shipped fast, very well packaged, all properly labeled, they arrived healthy and in good shape. I was very happy to receive such large healthy bulbs. They even sent me a bonus plant as a thank you gift. Great service, I highly recommend them.
Great customer service!
I'm a beginner at planting bulbs so I called Easy to Grow Bulbs to make sure I was ordering the right plants for my location. They took the time to go over all the plants on my list and also gave me great recommendations on other plants that would thrive in my area.
I receive great looking bulbs about 2 weeks ago and most of the plants are already sprouting up!
Still need to wait for spring for the other plants, but I'm confident they will bloom nicely.
I was a bit sceptical of this website since it's not as flashy as Van Bourgondien or white flower farms website, but they've got great cutomer service and a better product.
I'm looking forward to buying more plants with Easy to Grow Bulbs.
On Nov 16, 2009, stormyla Norristown, PA (Zone 6b) wrote:
I've ordered bulbs from this company twice. Both orders were processed in a quick and orderly fashion. The communications were good and the plants were shipped when promised. The bulbs were large and very healthy. Everything has bloomed very nicely. This is definitely a good source for quality bulbs and the prices are very reasonable.
I've ordered from this company twice, and both experiences were very positive.
First, I ordered some paperwhite narcissus (I believe the variety was Ziva). I ordered thirty. I intended to make ten gifts for my friends by putting three each of ten pots. I wish I hadn't let my father talk me out of the six inch pots, because the bulbs that arrived were so big and healthy that I had to cram them in really tight to get two into a four inch pot. I would've been much better off with the six inch pots I had wanted originally. So, after finding one more four inch pot and getting one more gift started, I had eight left over for myself! One or two of the recipients told me that the flowers smelled too strong, but other than that the paperwhites were the best I've ever bought.
Second, I ordered two amaryllis, one for myself, one for a coworker (we drew names and did a gift exchange for the holidays). Suffice it to say that my coworker does not have a green thumb. But the one I bought and got started for her (Apple Blossom) FLOURISHED! She got two spikes of flowers off the darn thing. I figured it was the perfect houseplant for her because she could take care of it for a few months while it was pretty and then just give it to someone who knows something about reblooming them when it finished blooming. The one I bought for myself (White Christmas) had one spike of HUGE sparkling white flowers. I didn't know how to rebloom it, so I just gave it to someone who knew how when the flowers were spent. They were much higher quality than the amaryllis I've bought before. You're supposed to put them in pots two inches larger than the diameter of the bulb, but I put them in 8" pots because they were about 5" across, and I couldn't find 7" pots.
Anyway, a great company! Great prices too, under $10 a bulb! Last time I bought amaryllis, I paid about $15 a bulb for lower quality plants. I've only seen them cheaper at one other place, and you have to buy them in sets of eight to get them at that price. So if I were to buy them from the other place, I'd be up to my eyeballs in amaryllis.
You get what you pay for. My first order is the beginning, I fear, of an addiction to high quality product. $65 on bulbs saved me >$300 in floral costs for my daughter's wedding in August, plus I still have the plants!!. I did follow the directions ;) and found their parameters and advice to be accurate. I have been gardening for 47 years...these folks are great.
WOW!!!! I have had some "not so pleasant" experiences with other companies. Everything from poor products, dead products, no products, and bad customer service, but certainly not the case here!! I read other reviews at this website and decided to take a chance. Thank you easytogrowbulbs.com for restoring my faith...
Due to landscaping issues (they are 2 weeks behind on completing the job), I contacted the company and requested that my orders be shipped on a specific date. I received a prompt reply and Kathleen has been most accommodating. She is awesome....
I have also received 2 of my 5 orders and the quality of the bulbs is far better than any other... Due to the awesome customer service provided by Kathleen and the plump bulbs I have already received, I requested to add some additional items to one of my orders.
I am thrilled at the prospect of spring and will definitely be a loyal customer of easytogrowbulbs.com for many years to come. Thank you Kathleen, "you rock".
On Sep 23, 2009, kviolette Raleigh, NC (Zone 8a) wrote:
This was my first experience with Easy to Grow Bulbs. I ordered 5 pkgs of reblooming irises and one pkg of Oxalis adenophylla and received a bonus pkg of Allium Drumstick. I am very pleased with the size and condition of the bulbs. The irises are especially nice - all were qty 3 but if a rhizome was on the small side, two small ones were counted as one. Very nice surprise to see the grading of the rhizomes; makes the purchase a very good value.
I really liked Easy To Grow Bulbs. This was my first time ordering bulbs online and I was skeptical if there was really any difference between ordering online and going to a store. All of the bulbs I received (and I ordered over 100) were large and very fresh. ALL of them bloomed and grew to nearly matured height, as if they were second or third year plants. I had also bought some bulbs at Lowes. Only half of those came up, they were teeny tiny plants, and only one bloomed. Only one! From now on I'm only ordering from Easy To Grow Bulbs. I loved their selection, the ability to search by growing zone, and of course the quality of bulbs.
I ordered the potted English Charm iris and some begonia.
The packing was excellent that the potted iris was received intact. 3 irises in the pot.The begonia bulbs are so giangtic.
So far, two irses have produced big beautiful flowers. The other one is growing so tall, but no flower. All 3 irises are so healthy comparing with my other irises ordered from Direct Gardening, Breck's and Michigan Bulb.
Only 1 begonia is still not growing yet. Hopefully, it will grow soon. No replacement is allowed. The other 5 are growing well.
Kathleen is always in good manner.
I am willing to pay a little more money for good healthy plants.
I have just placed another order of calla lilies, daylily and gladious with big discount. I look forward to receiving them soon.
I have ordered from Easy To Grow Bulbs over the past few years. Placing an order is a breeze; their web site is very easy to navigate. My orders have been shipped promptly and they have sent out email notifcation. The quality of the bulbs that I have received has been excellent. I also have found the planting information to be very useful so that I can properly place and care for the bulbs. Before my first order I was not at all familiar with bulbs. I feel that Easy To Grow Bulbs has helped me succeed.
On Jun 2, 2009, gedgar Mobile, AL (Zone 8a) wrote:
I have ordered several different types of summer-flowering bulbs from this company and have been very pleased with the quality of the bulbs. Right now the gloriosa lilies which I planted a couple of months ago are up and blooming and growing vigorously. They are gorgeous. I've never been disappointed with this company and would definitely recommend.
Fantastic - ordered 2 Colocasias, 1 Plumeria, and 6 Dahlias. All sprouted quickly and look beautiful now. It was my first Plumeria, and wasn't sure about a few things regarding its care -- Easy To Grow responded quickly to my questions and helped clear things up. While the free Crocosmia bulbs haven't yet sprouted (slow to sprout, I understand), they were free, so I'll just keep 'em going and overwinter them and see what happens. Overall, I've been very happy and I'll definitely be back as a customer.
Only 3 out of 10 ranunculus and none out of 5 crocosmia babylon bulbs sprouted that I ordered from Easy to Grow Bulbs. I asked for the refund. I was told that it was my fault that there were too much heat, water and a wrong kind of soil. I had a very disappointing experience dealing with this suppler.
On May 12, 2009, Easy to Grow Bulbs responded with:
"On May 12, 2009 7:04 PM, Easy to Grow Bulbs responded with:
We have been communicating for several days with this customer. The complete story is:
- The customer's order included many bulbs; most have sprouted well according to her.
- Crocosmia bulbs are slow to break dormancy, the customer's are within the normal sprouting window and she was advised of this.
- The "rotted" ranunculus bulbs were shipped rock hard (that's normal for these bulbs) and are now "squishy" per the customer. Heat and excess moisture will cause this outcome; this was explained.
- The customer planted in a combination of peat and pine bark. No soil, compost or other nutrient-rich material was included to supply food for the plants or a well draining mix. We suggested that soil with organic matter would produce better results.
- The customer admitted that her planting containers are infested with transparent white worms and asked what these might be. Since they could be fungus gnat larva, young horsehair worms, large nematodes or parasitic worms of some type, we requested a photo in order to help with identification. The customer declined our offer.
Early on this individual threatened "If I do not receive a refund and an explanation, I will have to leave negative reviews on gardening forums, such as Dave's Garden." Well, she received a detailed, personalized (485 word) explanation addressing every concern raised and offering lots of information and assistance. As for the refund, suppliers typically don't refund for dormant bulbs still likely to sprout. We'll echo the customer's take on the situation – we're disappointed, too.
I was very pleased with this company's commitment to its customers. I ordered several pink lily of the valley pips as a gift for different people, and, while the order shipped promptly, it wasn't the entire shipment. I immediately called the company, and Kathleen apologized for the mix-up. The remaining plants shipped the next day and arrived at my mom's the following, with a personal note from Kathleen to my mom apologizing for the mistake.
I give Easy to Grow Bulbs the highest ratings for their customer service. Finding a good bulb company can be a nightmare, but I know I'll return to this company!