On Apr 21, 2011, RichinRichmond Richmond VA United States wrote:
Placed a small order for 4 kinds of bulbs. Almost 100% mortality rate. Very unhelpful when requesting replacements. My opinion: bad bulbs, bad service.
On Apr 21, 2011, Easy to Grow Bulbs responded with:
"On May 1, 2011 2:35 PM, Easy to Grow Bulbs responded with:
We contacted this customer (twice) to learn more about his situation. His single brief email noted that the order was placed 4 years ago by someone else in the family and that he had no further information about issues with the products or service.
Research on our end uncovered his family's order which was placed at the tail end of the spring 2007 season. The items selected are ones we've offered for years; they have a solid performance record with our customers and with a broad range of gardeners across the country (gladiolus, perennial geraniums, coreopsis, etc.) While timing - planting in late June in Richmond, VA - may have been a factor because of the heat, there's now no way to know. Years have passed and scant information is available.
Last year I ordered plants from Easy To Grow after finding them on the net.I ordered astilbes. They came huge and so I planted them for the first time ever after my jaw dropped seeing how big the root systems were. They grew fast and large and were loaded with color. Very impressive follage too. This year I ordered even more and some hostas which came soon after I put in my order. The hostas are so large they have burst their packages and are begging me to put them in the ground. I know they will be stunners and I can hardly wait. This is a great place to do business with. Not like those mail order catalogs that send you tiny strands of a plant that will take you several years to see any real growth.
On Apr 11, 2011, steve22802 Harrisonburg, VA wrote:
I've ordered bulbs from this company 3 times and have been very pleased with the quality. Out of three orders I only received one bad bulb and they were quick to give me a credit when I reported the problem. They are also very careful about not shipping tender tropical bulbs when they might freeze in transit.
On Apr 7, 2011, Hindernone Broadway, NC (Zone 7b) wrote:
Posted on January 14, 2011, updated April 7, 2011
Placed an order for Narcissus. Crocus and Grape Hyacinths in August and received bulbs in a timely manner that was perfect for planting. All the bulbs looked fantastic and are now planted. Thanks to Dave's Garden for pointing me in the right direction.
On April 7th, 2011, Hindernone added the following:
4/7/2011- Just wanted to add that the bulbs have bloomed beautifully this spring. I look forward to doing business again with Easy To Grow Bulbs.
I've been ordering mail order plants for 43 tears.I just received my order from Easy to Grow Bulbs and,these are the biggest,healthiest,most robust potted plants I have EVER gotten,Hands down THE BEST!Kudos to Easy to grow bulbs.Thanx very much,Chuck B.
I purchased three Papillio Amaryllis bulbs on Saturday February 12th to be sent to my house in Minnesota knowing that we were going to receive unseasonably warm weather monday thru thursday. ETGB sent them on monday and I received the bulbs on thursday just as they said I would. The bulbs were exactly the size I was told they would be and once I put them in pots they started to grow seemingly overnight. One of them is growing a flower stem and should flower within a month or so. I will certainly buy from them again and will direct other friends to do the same.
We ordered several hosta collections in July 2010 for planting in a new memorial rose garden. Even though we ordered late, the plants we received were large and robust. The hosta settled in and took off immediately. Winters are harsh in our 4b/5a climate but we're confident these will add beauty to the garden for many years to come. Excellent product at a great price! We'll definitely order from ETGB again.
On Feb 18, 2011, KnittyNatty38 Nashville, TN (Zone 7a) wrote:
This was the first year I have ever planted bulbs. I ordered from FIVE different sources, and BY FAR, this company had the very best looking bulbs (daffodil, tulip, anemone, muscari, snowdrops, allium). The daffodil bulbs especially were HUGE, firm, and in excellent condition. I am in zone 6b and all my bulbs are starting to come up now, because we are experiencing a very rare warm spell. I am keeping all my fingers crossed that the bulbs will still be alright, because I'm sure we still have freezing temperatures coming ahead before winter is over. YIKES!!!!!!
On Feb 7, 2011, midwestfigs Springfield, IL wrote:
Freesia bulbs I ordered last year for forcing are blooming great in my kitchen window. They shipped fast and are all true to name. I'm surprised anyone would complain about this well run company with very reasonable prices.
I ordered an amaryllis bulb from ETGB for my wife for Christmas. It never sprouted. This is the first time in almost 25 years I have had an amaryllis bulb from any source that did not flower, never mind not sprout! Yet, one month later, after repeated attempts to obtain a replacement and receiving nothing but repeated implications that I was nothing more than an impatient fool with no understanding of how to cultivate a bulb, I have given up. This company does not provide customer satisfaction.
On Jan 27, 2011, Easy to Grow Bulbs responded with:
"On Jan 28, 2011 8:39 AM, Easy to Grow Bulbs responded with:
This customer selected an amaryllis variety that typically takes 30-40 days to bloom and purchased 2 weeks before Christmas. This timing is too tight for Christmas bloom under the best of circumstances, especially given the shipping to the opposite side of the country required for the order. We received 3 emails from him explaining that the bulb had been slow to sprout and that it had not bloomed by Christmas and "our Christmas has already been somewhat spoiled" by this.
Our customer service responses (sent day of receipt or next business day) sought to help with tips on bloom timing including this link [HYPERLINK@www.easytogrowbulbs.com] amaryllis growing details and troubleshooting for the particular situation.
According to the customer's information, the bulb is firm and has started to sprout, so his claim that the bulb is "defective" is not supported by his own observations. Yes, the bulb is taking it's time. Amaryllis sometimes do that, as we note in a number of places on the website. This is the primary reason the cut flower industry shies away from growing these flamboyant beauties - 15-20%, depending on variety, flower earlier or later than the typical window.
Based on the last email received, it now seems this is no longer about amaryllis flowers but about being angry: "So far I have left three negative reviews of your company on various web sites. More tomorrow! I'll keep you posted! Cheers!"
One of the things about the web is that people can post anything they choose . . .
I buy a lot of plants, seeds and bulbs online. This was my first time buying from this company. Huge bulbs for the price, gave some to my gardening friends and they were quite impressed. What I like best is that when my order was delayed because they didn't have some of the bulbs from the growers when they were expected, they both phoned and emailed me to let me know and included some free paperwhites for the delay. Great customer service! I will definately buy from them again.
I bought paperwhites from Easy to Grow Bulbs after a web search last year; they did so well I bought more this year. I also tried a method they detail for getting the bulbs to grow shorter leaves with just as many nice big flowers. That worked great! The 'Ariel' bulbs produced masses of beautiful 1"+ pure white, fragrant blooms, 2 and sometimes 3 stems per bulb. Far superior to any I've grown before!
Wanting another batch, but worried that cold weather would damage bulbs in shipping, I emailed the company. I heard back right away from Kathleen McCarthy, who assured me I could request my bulbs to be shipped with bubble wrap insulation.
That was easy to do in the shipping instructions on the online order form. So I have more bulbs underway!
I placed multiple orders with Easy to Grow Bulbs for my fall bulbs. Kathleen, their customer service representative, is extremely kind and helpful. She assisted me in shifting my shipment date for my orders when I had to travel out of town for business (so that hundreds of bulbs weren't just sitting on my front porch in the Georgia heat for days!) and everything arrived in beautiful condition. I even emailed Kathleen to ask how to make sure I'd planted my Dicentra "right side up" because it was very hard to discern it from the bare root plants. When I followed her instructions just days later to investigate and make sure I'd done it right, I was delighted to find that the Bleeding hearts (pink dicentra) were already well on their way to sprouting and forming a root system. Only one type of bulb was back ordered and everything arrived looked healthy. I didn't have to throw away a single bulb, as opposed to other online groups I used which seemed to have about one bad bulb in each bunch. My Blue Siberian Iris "super ego" are already starting to have shoots grow! I'm very excited to see the fruits of my labor this Spring!
On Nov 5, 2010, kentstar Ravenna, OH (Zone 5b) wrote:
This is my first time ordering from here. Great communication, quick shipping, and sent just when I asked. Thankyou! I ordered two Seductress amaryllis bulbs. They came today and look great. I can't wait to see them bloom!
On Nov 2, 2010, braun06 Peoria Heights, IL (Zone 5b) wrote:
I had ordered some Peonies, a wisteria, and some tulip bulbs. I was greatly impressed with the prices and the material I received. The bulbs were healthy and big. The vine looked great and peony roots were good sized. I would definitely order again. Any contact with the company has been quick and quite personable.
There are a lot of good seed and bulb companies listed on the internet these days. One of our very favorites, however, is Easy To Grow Bulbs of California. We have placed several orders with this company over the past couple of years, and have been very pleased with each of the shipments we received from them. We are also very impressed by the company's friendly and courteous service. Easy To Grow Bulbs offers a wide variety of flowering bulbs, and the bulbs we have received from them have always been large and healthy. We highly recommend this company!
On Oct 15, 2010, laurieeirual Boston, MA (Zone 5b) wrote:
I bought a set of 9 hardy geraniums and a bleeding heart from Easy to Grow Bulbs during a sale they had. Only two of the geraniums came up. Being an optimist, I waited a long time to see if the rest would come up before e-mailing the company. They refused to credit or refund.
These are 'easy' plants and I planted them in a nice spot. I am quite unhappy with this 'service' and will never order from them again.
On Oct 15, 2010, Easy to Grow Bulbs responded with:
"On Oct 15, 2010 5:35 PM, Easy to Grow Bulbs responded with:
This customer bought these plants in late spring 2009, 18 months ago. In early 2010 she emailed with a quality concern about that June order. We responded with an offer to help her figure out what was happening with her plants. She suggested a reconnect in spring.
After the winter email we heard nothing more for another 10 months. Yesterday, this customer emailed to say that the goods had been received DOA. And to ask whether we planned to replace or refund.
Our guarantee, noted on the website and printed on each packing slip, says to let us know within 10 days if there are any problems. This allows us to address the situation promptly. At this late date neither is an option and we emailed back saying this; the customer found this unacceptable.
After 18 months . . . . really? Her expectation/demand is way outside our guarantee. And outside what most gardeners would consider reasonable.
On Aug 28, 2010, OceansofGreen North Ogden, UT wrote:
I ordered from this company last year. All of these items were listed as hardy in my zone. I planted and tended them as directed. My soil is very good and boosted by natural fertilizers.
When bulbs didn't pop up or arrived looking sickly, I e-mailed them to ask for a refund. The lady asked me to poke into the soil where I had planted the bulbs and tell her what they looked like. Some were rotten. She immediately insinuated that I was overwatering. I was actually underwatering at the time, I had discovered and we live in the high desert, so that wasn't an issue. Some appeared to be deeply peeled and others just stagnated. I threw them all away and asked once more for a refund. She pointed out that I had to return the bulbs in "saleable condition." Like I'm supposed to wrap and send rotting/molding, torn, and lifeless bulbs back? And how are they resellable if they're in this condition?
Then she suggested that I don't take time on gardening when it is the favorite thing aside from taking care of my family that I do.
Bottom line is, after several (4, to be exact) months of back-and-forth about whether I should be refunded or not, she ineffectually offered to send bulbs if I covered the cost of the shipping. The problem is that by this time, I had bought from another nursery who honors when their customers tell them that something didn't grow within a year even when that customer does not send the bad bulb back. I didn't *want* bulbs from Easy to Grow Bulbs because chances are good that they wouldn't work well either and I didn't want the annoying runaround if the second set of bulbs didn't work. I need to work with companies that trust that what I'm saying is true. I wasn't asking for a million dollars. It's all about faith in your customers.
On Aug 28, 2010, Easy to Grow Bulbs responded with:
"On Aug 30, 2010 2:41 PM, Easy to Grow Bulbs responded with:
At Easy to Grow Bulbs we believe that growing plants - which are perishable, living things - is a shared responsibility.
We're responsible for providing good, healthy stock that's true to name. We offer planting information and special tips to improve gardeners' success rates. And our customer service folks help with individual trouble shooting/advice to sort out customer's cultural questions.
Customers are responsible for choosing items suited to their growing zone and garden conditions, and for following the planting guide information provided. They are also responsible for notifying us promptly if problems arise. And for reading our guarantee.
1) Waited 5 1/2 months before contacting us to report the stock wasn't healthy upon receipt. Our guarantee requires notification within 10 days; this is so we can address issues quickly, during the same planting season.
2) Stated that she discarded a number of bulbs before contacting us. This leaves us without any way to research/recommend/troubleshoot for to those plants.
3) Stretched this communication over a 4 month period by taking an average of 3 weeks per email response. (We responded in 24 hours or less.)
Still, we offered to absorb the cost of replacing the bulbs in question, asking just that the customer cover the shipping of the second group of bulbs ($8.85). This falls outside our guarantee but we chose to extend the courtesy. (BTW - there were no reports from other buyers having issues with these bulb varieties.)
We feel this was more than fair and are sorry the customer didn't agree.
On Jul 23, 2010, deereyebrow Black Hawk, SD wrote:
Most of the bulbs I received were very large and healthy. There were problems with one set of dahlia bulbs, and they sent me replacement bulbs within a week after I emailed them about the problems. The customer service was great! I am ordering more bulbs form them this fall.
On Jun 25, 2010, RebeccaLynn Winston Salem, NC (Zone 7a) wrote:
Today I received my shipment of seven alstroemeria plants. After their 4 day cross country journey, they were tired and thirsty but very much alive. They had been carefully packed for shipment. After hydration and a few hours of recuperation, they now appear revived and healthy and ready to settle into my flower garden. Willow Creek also sent a bonus pack of scadoxus bulbs. I am very pleased with this company's service and the quality of their plants.
Easy to grow bulbs offers very nice sized bulbs at a reasonable price. Tuberous begonias are offered by few suppliers, and usually expensive, but I received 3 big bulbs from EasytoGrow for $10. They are up and doing well. I also ordered glads and cannas, all nice. They were shipped at the appropriate time. I will order from them again.
Posted on May 14, 2010, updated May 21, 2010
Posted on May 14, 2010, updated May 14, 2010
Posted on May 14, 2010, updated May 14, 2010
I purchased two Passion Flowers in April. One of them is green and well, the other one had only leaf buds, but no leaves when I received it, and it died in a couple of days. (I planted it the day I received it). I called the company, to tell them about it; I got the answering machine and I left a message. Nobody called me back, so about 3-4 days later, I wrote them an e-mail. No reply, again. I just called them again today, and left a message... I'm wondering if they're gonna get back to me...?
On May 14th, 2010, doraandboots added the following:
Ok, now that I figured out how to add to my previous comment, I'd like to say that just about an hour after I posted my review, a representative from the company called me and offered to send me a replacement for the Lady Margaret Passion Flower.
If everything goes well, I will upgrade to a positive review.On May 14th, 2010, doraandboots added the following:
Oh, and... pretty weird for the company not to have found my phone and e-mail messages... I used the contact info from their website...On May 21st, 2010, doraandboots changed the rating from neutral to positive and added the following:
Yesterday (May 20) I received the replacement Passion Flower, and I planted it; it looks good so far.
Thank youOn May 21, 2010, Easy to Grow Bulbs responded with:
"On May 14, 2010 11:06 AM, Easy to Grow Bulbs responded with:
We are concerned about this customer's experience and are also a bit confused. Having just checked our voicemail (again) and gone through all recent emails (again), we have nothing from anyone relating to passiflora. Finally, a check of emails in our Dave's Garden D-mail (not the best way to reach us - pls contact us directly) there's also nothing there.
If this customer could call 1-866-725-5361 and ask for Jon or Kathleen, we'll address the situation. Thanks!
A friend sent me some six-packs of their strawberry plants a while back. I planted them right away and they never looked back. I have little berries forming right now and the plants are very healthy and vigorous. Very nice plants.
I needed a new vendor for tuberoses, as both the quality of both Burpee and Brent & Becky's has declined. Those clumps were small, and I got not a single flower (out of 20 planted) last year (B & B's). ETGB's 'single flower' are huge! And the doubles respectable.
Also bought a Rudbeckia Henry Eilers and a yellow clivia. Both arrived in perfect condition, in large pots, packed so that not a crumb of soil escaped, and also so that they wouldn't dry out.
I love this company!!!! The website is so informative and Easy to Grow carries the most unusual items. I ordered ten coral carpet roses, Angel's Trumpet, Ornithogalum Thyrsoides, Tuberose, and Flowering Ginger. I received an email to notify me of the shipping date, expected date of arrival, and the tracking information. My package arrived exactly on time. When I opened my package OMG!! I was amazed at the size and growth of the lovely Coral Carpet Roses. They are larger than any at the local garden center and the roses are so healthy. The Angel's Trumpet arrived potted in a very large container and was so healthy and very tall. All bulbs are very large. Easy to Grow takes the time to package every item with care. They have made my Spring!!!!! I would recommend ordering from EASY TO GROW BULBS. They are raising the bar for mail order. I will be a repeat client and will recommend them to others.
On Apr 29, 2010, juanita812 Rocky Mount United States wrote:
I placed my 1st order with Easytogrowbulbs last year because I have fallen in love with ranunculus bulbs! I had purchased ranunculus bulbs from Walmart and K-Mart before so I was truly amazed and wonderfully surprised to find that the ranunculus bulbs from Easytogrowbulbs were huge by comparison! I have ordered plants, tubers and bulbs from several other online companies but none of them compare with the value, size and quality of ETGB! I ordered several items for planting this year and came to me carefully packaged and in great shape...many with buds, sprouts and vigorously healthy!!! The customer service representative (Kathleen ;-) is truly phenomenal and extremely knowledgeable about her company's products. I can't say enough about the great experience I had with Easy to Grow Bulbs!
I purchased the cotton candy astilbe collection, hardy glads, and fressias. I could not believe the size of the astilbes I received they are huge. They weren't lying when they said 5-8 eye bare root plants. They've been in the ground a month now and all of them are thriving. I can't wait til they flower!! I am very happy with my purchase so far and will definately buy from them again. I am very confident that the bulbs I ordered will do well also.
On Apr 16, 2010, mad4roses Georgetown, TX (Zone 8a) wrote:
Very nice, large, fresh bulbs received yesterday. Lots of healthy roots attached to the stargazers with no pieces or scales found floating around in the peat. Rain lilies were the largest I've ever seen. Their website is easy to navigate and provides all the necessary info for every bulb they sell as well.
It's great to find a company that only sells top-grade bulbs *and* ships them promptly. You can miss a season of blooms waiting for some others (who shall remain nameless) to ship, and you won't get the same quality. Highly recommended!
Posted on April 9, 2010, updated April 15, 2010
Last year I ordered 22 carpet roses from them, followed the watering directions and soil prep directions on their website and got 14 dead sticks sticking up from the ground in front of my house for a year. I contacted them and they were nice enough to replace the dead plants...but when I opened the box of replacement plants they sent me I found 10 of them were COVERED in white fuzzy mold, all the branches were black and limp. I tried to cut them back to salvage them, but it was no use, I threw them out with the moldy bags they were in. Strangely enough, there were 4 plants in a separate bag that were in great shape. I threw them away too however, because honestly I don't feel like wasting my time planting them only to have 4 more dead plants staring at me for the rest of the year. I will just order carpet roses from a local nursery and get a one year guarantee on them.
I honestly don't see how they stay in business. I guess I have learned my lesson about online nurseries. BUY LOCAL so you can SEE what you are paying for!!!
On April 15th, 2010, montereygreen added the following:
Just to clarify...I opened the plastic bags the day after I received them. 10 of the were completely black and covered in mold, limp and had a greasy feel to them. I threw the other 4 away because I decided to just go to home depot and get roses that already have growth on them. I was tired of looking at dead sticks in front of my house for a year. Home depot has a 1 year NO HASSLE return policy for plants.
Isin't is interesting that this company implied that this was all my fault, that I left them in the plastic and that is why they molded. NOWHERE in my communication to them did I EVER say that I waited several days to plant these roses. That is a complete lie!!!!!
I read some of their other comments, and they always try to put blame on the consumer, even when it's obvious that their plants just suck.
I think they left them in the bags for too long before they were shipped. This is why I am glad we have forums like this...to warn others.On Apr 15, 2010, Easy to Grow Bulbs responded with:
We received an email from this customer last Friday night, 1 hour before he posted this review on DG. Had the customer's intention had been to resolve the issue his timing didn't support that.
Mold on roses is rare, but does occasionally happen. We do a visual check on all plants and bulbs as they are packed, pulling anything that doesn't look good. Because roses can dry out, they are packed in plastic bags and need to be planted upon receipt. In his email this customer mentioned leaving the roses unplanted (and presumably bagged) for several days which could explain the development of mold. We didn't see what he did, nor photos of same, so it's hard to say.
The logic of throwing out replacement plants that "were in great shape" eludes us.
Email is a great way to communicate and this customer's messages were answered personally, completely and quickly. Still, sometimes email isn't the best approach if something is still puzzling or unclear. Or, as in this case, it needs our further attention. We wish this customer had called us so we could have made this right.
On Apr 15, 2010 10:23 AM, Easy to Grow Bulbs added:
The email received from this customer 4-9 notes the time line for opening the replacement box of plants: "You were nice enough to replace the dead plants...but when I opened the box of replacement plants you sent me (2 days after I received them) . . . ."
The bottom line here is that this customer apparently received plants that weren't in good shape. We wish we'd been notified so we could work out a solution, that's all. If you read the other posts here it's clear that we try to address problems when they occur.
I participated in a co-op for plants and bulbs from this company and after receiving my order I'm wondering why I've never ordered from them before. It was obvious this box of bulbs and plants was packed with much care. I was most impressed with how the plants were packed. I do a lot of mail order and I've never seen a plant packed as well as these were. When I unwrapped them from their packaging, the plants looked so fresh. Not a yellow leaf or tear anywhere. They were perfect. The bulbs were perfect too. No wonder this is a DG top 5 company!
I'm very happy with my order and just wish I'd ordered more now. Awesome job Easy To Grow Bulbs! If there were a 'Perfect' rating I would have given you that.
On Apr 2, 2010, mamajack Fate, TX (Zone 8a) wrote:
another near perfect co-op with this company thanks to kathleen and jon. bulbs fresh and healthy. potted plants arrived pristine. superb packing. excellent customer service. even when i misunderstood the instructions for our co-op jon and kathleen were going to honor what i thought i understood. who does that? at my request they did allow us to continue ordering to reach the correct goal they had set for us. it was at THEIR inconvenience as it caused their staff to have to work extra fast to get our "new" orders pulled and shipped within the same time frame.
i like this company. i like their employees. and i like their plants.
I joined a Co-op with other members here and from another website to order bulbs from this company. The order was submitted mid March with requested ship date of March 29, and here it is April 2nd and my order has arrived! I ordered an assortment of bulbs: Achimenes, Picotee Begonia, Hanging Basket Begonia, Hardy Gloxinia and Gloriosa Lily. The bulbs and tubers look to be of great quality and I'm anxious to get them planted and watch them grow!
I will definitely do business with this company again, either through a co-op or direct ordering!
On Apr 1, 2010, onewish1 Denville, NJ (Zone 6b) wrote:
I have ordered from ETG a few times in the past... the begonia tubers arrive in wonderful shape.. and I love the fact they are budding and I don't have to wait weeks to see some growth.. the customer service is fantastic.. very personable to say the least.. will buy from this vendor over and over!!!!