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On Jul 5, 2013, Fatbun East Richmond Heights, CA wrote:
I ordered amaryllis bulbs from ETGB for the first time this spring and the shipping was very quick with excellent packaging. The sale price was very good at $5-6/bulb and the bulbs arrived healthy looking. I was rather pleased with the purchase. Well, the free bulb pack, I think liatris (?), was too dried up to grow though since none showed any sign of life after planting.
One thing I wasn't sure too much about was the appearance of a white fungus or something that dessicated the outer layers and kept eating in. It's not the usual mushy rot from overwatering as I kept these bulbs rather dry with ample sunlight and air circulation. I had to clean and cut out several layers and sterilize with bleach to save the bulbs. They seem to be okay for now, but their sizes definitely decreased. This happened to Chico, Lima, Cherry Crush, Siren, Sophisticate (all neighboring bulbs from ETGB) and spread to my Dancing Queen and Evergreen. Anyway, I'm not pointing the finger at anyone, because I do not know all the circumstances that might contribute to this problem and it seems that the company got good reviews from many others. I'm just a bit disappointed that it happened a couple weeks after I got the bulbs. So I guess the experience was a bit above neutral.
On Oct 6, 2012, biggfurrydogz Auburn United States wrote:
This would be Negative had it not been for the quality of the merchandise.
I ordered Miss Muffet Caladium bulbs, an upright Elephant Ear Bulb and a live Clivia plant.
I must say that the Clivia was a nice surprise for the price.
The Miss Muffet Bulbs were a good size and very healthy.
The upright Elephant Ear was healthy but smaller than expected.
Now to the Negative customer service........
I was shocked at some of their responses to my email informing them of my concerns.
My order was delayed with no notification to me.....
Their response-"you didn't read your email maybe it's in your spam folder"
What they do not realize is the email I used forces ALL emails to appear in the inbox and if the system thinks one is spam it clearly marks it SPAM but lists it in my INBOX. So......they told me I did not read their email when in reality they did NOT send it.
When I questioned them regarding the long wait in shipping their response was....." shipping from southern California to New York – all the way across the country, and diagonally at that just does take as long as it takes."
This is such a LAME response. I have shipped and received items for many years and that is simply a POOR excuse for their delays. If I had said that to buyers I would be out of business!!
And, when I questioned the size of the Upright Elephant Ear they said....."These are measured in circumference, as described in our Frequently asked questions section. Is this the way you are measuring it? HELLO, I have been gardening for over forty years, I know how to size a bulb!!!!
The entire email was one poor excuse after another and pointed to me as being at fault not them. Sorry that's just unprofessional and no way to treat a customer!
Posted on April 17, 2012, updated May 10, 2012
Posted on April 16, 2012, updated April 17, 2012
Placed, received and planted my order from them along with everything else while starting my new garden. Everything else was came up but not one of their bulbs - 100% mortality. This was in Nov 09 it's now Spring 12 and still nothing. I see everyone's yard with beautiful bulbs and I am tempted to order some again but I'm still not very comfortable buying bulbs online. A chipmunk left a squill and that's the only bulb growing in my yard! (I did not order any squills). I did NOT contact them about the bad batch of bulbs so I take part of the blame - perhaps they may have replaced them.
On April 17th, 2012, bloom79 added the following:
I made a mistake when I stated all the plants did not sprout, the peonies did sprout and are very nice.
The tulips, crocus and oxalis did not sprout. Hence I am leaving this negative. On May 10th, 2012, bloom79 changed the rating from negative to neutral and added the following:
Updating to Neutral as Jill from Easy to Grow Bulbs got in touch with me. She has promised to credit the bulbs that did not sprout. Will update review once the bulbs arrive and do well.
I ordered dahlia tubers and glad bulbs from the company this winter. The glad bulbs arrived in great shape, along with a free packet of gift bulbs that were also in great condition.
The dahlia tubers, which they send as clumps, were falling apart. Most of the tubers were falling off the main stem or attached by a couple of strings from what had once been a more solid connections. Most were about to fall off. They look nothing like the clumps that I save for myself or that are available at Home Depot and Lowes. Still, there was enough there so that they tubers would probably be all right. But, since I had read on this site that the company did not respond well if complaints were not made right away, I sent them a note to let them know that the tubers were falling apart.
Readers can judge for themselves whether this information is helpful. I found it somewhat condescending and in some cases questionable. For example, if tubers by themselves ALWAYS produce new plants, then why do people try so hard to include an eye from the stem when dividing up clumps? I came away from the distinct impression that the company was using its supposed expertise to try to mask and evade responsibility for the delivery of a substandard product.
All this said, there appears to be enough left of the product after all the falling tubers are removed to starts some plants. If not, at least I let them know, as required, within the seven days required.
Note from the company:
I am SO glad you were able to bring them right indoors! Good job!
No need to worry about the dahlias -- but I am very glad you brought
it to my attention! This way I can address your concerns. Dahlia tubers,
as we ship them, look like several slender sweet potatoes tied together at
one end. This is just what dahlia tubers do. Where they are "tied" or
joined together is always going to be somewhat dry and a bit brittle after
harvest. The tubers multiply in this fashion, under ground, and it turns
out to be a very good defense mechanism. If a critter eats one of the
tubers, the plant doesn't suffer because there are so many remaining. Or,
if they are stepped on by a donkey or something, they easily break apart at
the point where they are joined, without the individual tubers being
Each separate tuber, the thing that looks like a slender, dark sweet
potato, would, on its own, grow a complete, flowering dahlia plant. In the
future, when your dahlias have grown immense, this is the way you will want
to divide them. Many companies do divide them, and send just the individual
pieces as separate dahlias tubers. We do not do so, and I recommend that
you not break up the rest of yours at this point simply because the group of
tubers will create a larger plant more quickly than the individual pieces
would alone. But they will all grow and flower.
I ordered 3 bags of Ranunculus Rainbow Mix (order number 3513) on July, 2005. Compared to those sold at Lowes, HD, or other online stores, Easytogrowbulbs' Ranunculus bulbs were big, but in all fairness, they were not 7+ cm (or 2.7+ inches) as advertised. The customer service was impeccable. I received my order within 3 days. It was very hot in Texas during the summer. So Easytogrowbulbs advised me storing the bulbs in a cool place. I followed their advice. I planted the bulbs in the second week of Jan, 2006. It is now the end of April, 2006. Of the 30 bulbs I planted, only 9 of them grew and are now blooming. So, I am kind of disappointed. That is the only reason that keeps me from returning to Easytogrowbulbs. I am very impressed with their services, but not with their products.