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|On Sep 19, 2012, soonertoo Century, FL wrote:
Posted on September 13, 2012, updated September 19, 2012
On September 19th, 2012, soonertoo added the following:
that I was unwilling to take any advise and and refused her offer is totally UNTRUE. Never once did I say I would not take her recommendation. She did NOT say the plants would be replaced and her condescending attitued was enough to make anyone unhappy. When I received the plants the roots were not developed enought to plant so I waited three weeks to give them more time to develop and this is the advise I get to only water once a week and I had been watering just twice a week
On Sep 19, 2012, Easy to Grow Bulbs responded with:
"On Sep 14, 2012 10:33 AM, Easy to Grow Bulbs responded with:
We understand and share the frustration this customer is having with her Phlox. We always strive to provide responsive customer support to all our customers. If there is a problem, we always take the time to try and learn more from our customers what is going on and, if a plant is struggling and can be saved, try and offer suggestions to help.
|On Apr 21, 2011, RichinRichmond Richmond VA
United States wrote:
Placed a small order for 4 kinds of bulbs. Almost 100% mortality rate. Very unhelpful when requesting replacements. My opinion: bad bulbs, bad service.
On Apr 21, 2011, Easy to Grow Bulbs responded with:
"On May 1, 2011 2:35 PM, Easy to Grow Bulbs responded with:
We contacted this customer (twice) to learn more about his situation. His single brief email noted that the order was placed 4 years ago by someone else in the family and that he had no further information about issues with the products or service.
|On Jan 27, 2011, robertllr Crozet, VA wrote:
I ordered an amaryllis bulb from ETGB for my wife for Christmas. It never sprouted. This is the first time in almost 25 years I have had an amaryllis bulb from any source that did not flower, never mind not sprout! Yet, one month later, after repeated attempts to obtain a replacement and receiving nothing but repeated implications that I was nothing more than an impatient fool with no understanding of how to cultivate a bulb, I have given up. This company does not provide customer satisfaction.
On Jan 27, 2011, Easy to Grow Bulbs responded with:
"On Jan 28, 2011 8:39 AM, Easy to Grow Bulbs responded with:
This customer selected an amaryllis variety that typically takes 30-40 days to bloom and purchased 2 weeks before Christmas. This timing is too tight for Christmas bloom under the best of circumstances, especially given the shipping to the opposite side of the country required for the order. We received 3 emails from him explaining that the bulb had been slow to sprout and that it had not bloomed by Christmas and "our Christmas has already been somewhat spoiled" by this.
|On Oct 15, 2010, laurieeirual Boston, MA (Zone 5b) wrote:
I bought a set of 9 hardy geraniums and a bleeding heart from Easy to Grow Bulbs during a sale they had. Only two of the geraniums came up. Being an optimist, I waited a long time to see if the rest would come up before e-mailing the company. They refused to credit or refund.
On Oct 15, 2010, Easy to Grow Bulbs responded with:
"On Oct 15, 2010 5:35 PM, Easy to Grow Bulbs responded with:
This customer bought these plants in late spring 2009, 18 months ago. In early 2010 she emailed with a quality concern about that June order. We responded with an offer to help her figure out what was happening with her plants. She suggested a reconnect in spring.
|On Aug 28, 2010, OceansofGreen North Ogden, UT wrote:
I ordered from this company last year. All of these items were listed as hardy in my zone. I planted and tended them as directed. My soil is very good and boosted by natural fertilizers.
On Aug 28, 2010, Easy to Grow Bulbs responded with:
"On Aug 30, 2010 2:41 PM, Easy to Grow Bulbs responded with:
At Easy to Grow Bulbs we believe that growing plants - which are perishable, living things - is a shared responsibility.
|On Apr 15, 2010, montereygreen Salinas, CA wrote:
Posted on April 9, 2010, updated April 15, 2010
On April 15th, 2010, montereygreen added the following:
Just to clarify...I opened the plastic bags the day after I received them. 10 of the were completely black and covered in mold, limp and had a greasy feel to them. I threw the other 4 away because I decided to just go to home depot and get roses that already have growth on them. I was tired of looking at dead sticks in front of my house for a year. Home depot has a 1 year NO HASSLE return policy for plants.
Isin't is interesting that this company implied that this was all my fault, that I left them in the plastic and that is why they molded. NOWHERE in my communication to them did I EVER say that I waited several days to plant these roses. That is a complete lie!!!!!
I read some of their other comments, and they always try to put blame on the consumer, even when it's obvious that their plants just suck.
I think they left them in the bags for too long before they were shipped. This is why I am glad we have forums like this...to warn others.
On Apr 15, 2010, Easy to Grow Bulbs responded with:
"On Apr 13, 2010 3:07 PM, Easy to Grow Bulbs responded with:
We received an email from this customer last Friday night, 1 hour before he posted this review on DG. Had the customer's intention had been to resolve the issue his timing didn't support that.
On Apr 15, 2010 10:23 AM, Easy to Grow Bulbs added:
The email received from this customer 4-9 notes the time line for opening the replacement box of plants: "You were nice enough to replace the dead plants...but when I opened the box of replacement plants you sent me (2 days after I received them) . . . ."
|On Dec 7, 2009, dlaurence Richmond, MO (Zone 5a) wrote:
Ordered 2 bags (advertised as each containing 10 bulbs) of Narcissus Bells daffodils, as well as 4 bags saffron crocus. Unfortunately, one bag only contained 9 bulbs. The bulbs weren't cheap after shipping.
On Dec 7, 2009, Easy to Grow Bulbs responded with:
"On Dec 8, 2009 9:59 AM, Easy to Grow Bulbs responded with:
This customer was accidentally sent 59 bulbs instead of the 60 he purchased. When he alerted us to this we:
|On May 12, 2009, gg88 Atlanta, GA wrote:
Only 3 out of 10 ranunculus and none out of 5 crocosmia babylon bulbs sprouted that I ordered from Easy to Grow Bulbs. I asked for the refund. I was told that it was my fault that there were too much heat, water and a wrong kind of soil. I had a very disappointing experience dealing with this suppler.
On May 12, 2009, Easy to Grow Bulbs responded with:
"On May 12, 2009 7:04 PM, Easy to Grow Bulbs responded with:
We have been communicating for several days with this customer. The complete story is:
|On Mar 26, 2009, Cynthia47 Vancouver, WA wrote:
I'm giving this company a neutral rating until I see how the plants do but I wanted to rate them to give others a heads up on what to expect. I ordered hardy geranium and chose the mix of 6 plants because my garden is broken down into distinct sections - shady, dry, sunny, wet. Also I'm a bit of a control freak so I've been planting by color and size since the garden is only a year old. I was excited to have 6 different geraniums in 6 different colors and with 6 different personalities. The difficulty is they did not come with any identification so I had to plant "blind". This means I could not put the plants where I want them to grow. I had to find a neutral spot and will have to wait for them to bloom, dig them up and move them to the spots they will most likely thrive in. Annoying.
On June 30th, 2009, Cynthia47 changed the rating from neutral to negative and added the following:
Although the Johnson Blue is 6 inches high and is making a few blossoms the other 5 geraniums have barely survived in the garden and are puny, unproductive, flowerless plants only a few inches across despite fancy soil, fertilizer and attention. They are smaller than the "Steppable" geraniums I bought at the grocery store 2 months later and put into the same soil. The dismal condition of the roots tells me these were old, not too viable left overs from another year. Also purchased a fancy "Kniphofia" that was supposed to have a white or light bloom. It was in sad condition but I planted it. The dimestore Kniphofia purchased about the same time are 3 feet tall. Their plant remains DOA. Expensive way to compost. I will avoid this company in the future.
|On Sep 22, 2008, maryechambers Campbell, CA wrote:
I purchased freesias and phlox at the very end of the spring selling season. Both arrived very shriveled in appearance. I planted them anyway, thinking the company must know their business. Only one freesia sprouted. My complaint was met with a response that essentially said, "too late; you must have done something wrong."
On Sep 22, 2008, Easy to Grow Bulbs responded with:
On Sep 23, 2008 10:33 AM, Easy to Grow Bulbs added:
It's disturbing to hear that this customer did not have a satisfactory experience buying from us. We've reviewed the transaction and found the following.
|On Oct 3, 2007, lhmartinez Fort Worth, TX wrote:
I sent an e-mail to easytogrow.bulbs on 1/5/2007, requesting the address where I should return the merchandise I was unhappy with. (It had arrived at noon on 12/23/2006 right before the Christmas break.) "The owner" , never introducing himself by name, called me on 1/10/2007. He told me that it didn't matter if I was unhappy. Even if I paid the return postage ($70), he would not accept the return. It was an extremely disturbing phone call because no matter what I said, he was right and I was wrong. I decided to turn the matter over to American Express. I didn't want to speak to this man ever again. American Express sent him a fax on January 12,2007, requesting information about this transaction. "He" waited 18 days to answer the fax. His reply was "The customer did not return the items within the 30 days required". He lied to me on the phone and then deceived American Express by waiting until 30 days had expired to reply to them. Unfortunately by law, AmEx has to give the merchant 60 days to reply. He must have known this and used it to his advantage. I hope to spread the word about this company to all the groups I speak to as a master gardener.
On Oct 3, 2007, Easy to Grow Bulbs responded with:
On Oct 5, 2007 1:12 PM, Easy to Grow Bulbs added:
This post surprises us (and other customers, too, based on incoming email here). We’ve pulled out and dug though last Christmas’s records, and talked with staff members; three staffers recall communicating with this customer. Records show the following:
|On Jul 26, 2007, TXSteelMagnolia Brookeland, TX (Zone 8b) wrote:
I received 5 3-packs of Begonia tubers this spring as a gift from my daughter. I had never tried this company's product. For my experience, the tubers were a bit undersized, and the eye development was poor or lacking in many bulbs/tubers. I planted them anyway. Out of the 15 tubers, only 9 got started. I called the company, but they said that since I had not ordered directly from them, but received the tubers as a gift, there was nothing they could do. I waited on the remaining 9 plants, and found that only 6 of them bloomed (As I write this, it is late July, and I have plenty of other begonias doing well). I picked up some late season sale tubers from another source so as to fill my blank spots, since I live so far South I have the advantage of a long growing season. These tubers, from another company, were more of what I expect in begonia tubers - larger with well-developed eyes, and EVERY single one from this company has already sprouted. I was brought up never to criticize gifts, so I'm not bringing this up to my daughter, but I will hint that sending me begonia tubers from California companies probably isn't necessary as I have my own sources
On Jul 26, 2007, Easy to Grow Bulbs responded with:
On Aug 10, 2007 10:50 AM, Easy to Grow Bulbs added:
We have contacted TXSteelMagnolia to gather more information about this order (need to know who placed the order to access the record) and are awaiting a response. The company reply as outlined by this customer does not match the way we do business, so we are puzzled by the whole situation.
On Oct 5, 2007 1:14 PM, Easy to Grow Bulbs added:
It has been nearly two months and despite our efforts to contact TXSteelMagnolia we have heard nothing. We would still like to resolve this concern and would appreciate receiving hearing from this customer."
|On Apr 29, 2007, americandragon Hot Springs Village, AR (Zone 7b) wrote:
Sorry, but I can't understand how this company has received so many positive ratings. I placed a small order and only one item (Picotee Begonoia tubers) have performed (3 out of 3 growing well). The Yellow Roseform Begonias were 2 out of 3, but while started under identical conditions the two that sprouted are less than 1/4 the growth of the Picotee. One tuber was a complete dud. The Achimenes Ambrose Verschaffelt have had a zero germination rate (20 bulbs - nothing), and the 3 Tuberose rhizomes show no signs of coming out of dormency. Everything in my yard is going gangbusters as we had an early warm spring. This is the lowest success rate of any mail order firm, nursery, or garden center (or for that matter ANY) source of plants I've used. What is particularly annoying is their response to my e-mail advising them that their products had not performed to my satisfaction: they were happy that the Picotee Begonias had grown (maybe the fact that anything grew surprised them) and suggested that I continue to wait on all the duds. Never again. . . there are just too many alternatives where the company actually CARES about customer service and satisfaction.
On May 20th, 2007, americandragon added the following:
An update in response to the company's reply:
1-The initial e-mail response contained no offer to "make good" on the items that had failed to germinate.
2-Both the initial e-mail, the owner's phone call, and their response here are a bit patronizing in that I should have the common gardening sense not to expect any growth from these items for 6 to 8 weeks. As I explained during his phone call, my expectations were based in large part on THE COMPANY'S GROWING GUIDE on the website which stated for the Achimenes (item 4 under Outdoor Beds) "Sprouts will appear in one to three weeks" and for the Tuberose (item 4 under Outdoor Beds) "Roots and top growth will appear in a few weeks". He huffed and puffed a bit and stated that they would have to look into changing those statements, but if anyone wants proof, I saved them as dated PDF files on the day I planted the items, March 16.
3-As for his suggestion that I should not have ordered tropicals if I wasn't patient enough to give them time outside a tropical zone, please give me a break. I live in South Central Arkansas, Zone 7 B, not Minneapolis. We have had a fairly warm Spring. I ordered the Tuberose with the full understanding and expectation that in the fall I would have to dig them up and store them over the wenter, and I ordered the Achimenes with the expectation of treating them as annuals (i.e., if I liked them, I would reorder and replant each spring). The fact is that as of today, May 20, my results stand exactly as stated on my original post.
4-Here's something he failed to mention in his reply: as previously mentioned, I received a phone call approximately two weeks prior to the company's response post from someone identifying himself as the owner. We discussed my issues (he maintained that I had not given the items enough time to grow, still adament and unyielding on that position) and stated that he would send replacements for the items that had not germinated. He then mentioned that they were sold out of the Achimenes and I replied that he could substitue whatever he wanted. Now, more than two weeks later, I have received neither replacements nor any shipment information. At this point in time, I could go out in the yard tomorrow and find everything sprouting like mad, and an 18-wheeler could pull up with plants from the company and I would still never do business with them again. I no longer want replacements, no do I want to waste my breath talking to someone who does not follow through on promises.
In closing, for goodness sakes, it was a $7.95 package of Achimenes bulbs and a $9.95 package of Tuberose plus one of a three pack of begonia tubers that did not grow and needed replacements. What put the bee under my bonnet was the patronizing nature of the response and the sheer arrogance of the company in digging in their heels and refusing to budge from the position that there was nothing wrong with the items they sent. This is the ONLY negative review I have given, and I have ordered this year from a couple of the most reviled websites on the Garden Watchdog without these types of issues. Companies have to be judged not only by the successful orders they process, but also how they deal with their complaints. After the phone call, my initial irritation with the company was soothed a bit, but then reignited by their failure to follow through with the promise made on the phone, and the posting of their rather patronizing reply on this site.
On Apr 29, 2007, Easy to Grow Bulbs responded with:
On May 15, 2007 2:40 PM, Easy to Grow Bulbs added:
We have contacted this customer again, to follow up, but in fairness, it's worth noting that:
|On Jan 11, 2006, ebw Crosby, MN wrote:
2005 I ordered 3 varieties of Amaryllis.
On Jan 11, 2006, Easy to Grow Bulbs responded with:
On Jan 11, 2006 6:05 PM, Easy to Grow Bulbs added:
We are very sorry to hear of this customer's experience with our amaryllis bulbs and sorrier still that we haven't heard from him so we could rectify the situation.
|On Aug 24, 2005, PatM19 South Grafton, MA wrote:
I ordered some decollate snails from this place 4 months ago, when I never recieved them I emailed them numerous times as well as called and left messages, with no emails back regarding my order, so after 3 months went by the last email I sent to them is that they were very unprofessional and to cancel my order, they never billed my credit card thank god, and never got a response about that either.
On Aug 24, 2005, Easy to Grow Bulbs responded with:
On Nov 2, 2005 10:20 PM, Easy to Grow Bulbs added:
We're pretty sure this customer was never a customer of ours. She states she placed an order at a time when we didn't carry deccolate snails, we received no emails from them, and they even admit we never charged them for any merchandise. Upon further research we found they did turn around and leave another negative review for another vendor who also sells deccolate snails right after leaving this one for us. We can only guess that she errored and left us this review on accident. Unfortuantely, our attempts to contact her have gone in vein, so we're not sure what to do. We are not in the business of ignoring our customers. I hope she ends up with Deccolates at some point though and she's welcome to actually try us next season."
|On Mar 11, 2005, kelster2 Fallbrook, CA wrote:
Isn't the website beautiful? I placed a $50 order on 2/13/05 and got an email that things would be shipping shortly. Then, nothing happened. I followed up and didn't get a timely response. When I did get a response, I was told items would be shipped by 3/7 due to "frost issues" -Today is 3/11 - no bulbs, no shipping notice and no word. Now, No order - I canceled it. I wish it had worked. This was my first try and I had high hopes. Any other suggestions out there on where I can order or buy quality bulbs? I live in Fallbrook CA. I really loved the website for Easy to Grow bulbs, sounds like my experience was out of the ordinary....too bad.
On Mar 11, 2005, Easy to Grow Bulbs responded with:
On Mar 30, 2005 8:51 PM, Easy to Grow Bulbs added:
This review really hurt. Somehow this customer was only receiving some of the emails we were sending and she therefore felt ignored (understandably). Her home is only a 15-20 minute drive from here and I offered to hand deliver the order but haven't yet heard back from her. I would still very much like to salvage this relationship and hope to hear back from her in the future. My well wishes go out to her either way. "