|Neutral ||Happy_Camper |
|On Jun 11, 2008, Happy_Camper Newport News, VA wrote:
No seeds after 1 month. No response to emails. I'm not sure if this company actually exists.
On June 16th, 2008, Happy_Camper changed the rating from negative to neutral and added the following:
I didn't receive my order because of technical problems on Diane's server. When she learned of the problem Diane was more than helpful and willing to do whatever it took to make things right. No system is perfect so mistakes happen and I can say that she handled them well. Shop with confidence!
On Jun 11, 2008, Diane's Flower Seeds responded with:
On Jun 11, 2008 1:55 PM, Diane's Flower Seeds added:
I'm sorry, but I have not recieved your e-mails, and I don't know who you are. There's a possibility that my computer somehow filtered them out. Please try again, maybe through Dave's garden e-mail. My e-mail address is firstname.lastname@example.org
On Jun 13, 2008 7:39 AM, Diane's Flower Seeds added:
This issue has been resolved. The customer's seeds had been lost in the mail, and he was trying to contact me via an obsolete e-mail address. Thanks to the Garden Watchdog, I was alerted to the problem, and I was able to contact the customer and get things straightened out. Steps have been taken to prevent this problem from happening again."