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|On Jun 29, 2016, Aranck Mahaffey, PA wrote:
I placed an order and paid $300 up front in March, and was given a choice of delivery dates. I chose mid-May, they agreed. Come mid-May and no peep I inquire; they answer "you're in the queue, just wait". Come mid-June and I inquire, they answer "a little more patience would be great". Then no more replies until finally a broadcast email they are suspending shipments for the year. So having read here about plant quality I am asking for a refund; wish me luck.
|On Jun 28, 2016, farely Fountain, CO wrote:
Sent for trees in 2015 summer and received a note that they would not be sent until May 2016. Contacted them in May 2016 and they replied in a dismissive fashion that they were busy and this continued in June with no trees being shipped.
|On Apr 11, 2016, breakfast Hardwick, VT wrote:
worst plant material, worst service. I ordered about two hundred and fifty dollars worth of plants and seeds from them and when I got them, 3/4s were dead. The way the package was put together was a joke and when I asked them about it, they immediately tried to blame the post office. I took pictures of the arrangement and the plants before I called them. Even when they got the pictures emailed to them they were obsessed with the whole blameshifting thing and wouldn't take ownership of a simple mistake on their part. They would not refund my order but instead put me through a bureaucratic process of negotiating with them. They were supposed to get back to me months ago about the outcome and still have not, and probably won't unless I "badger" them. Seriously if you want a headache and some crappy plants make an order with them. If not order plants somewhere else!
|On Oct 11, 2012, neffwalker Cayuga Heights, NY wrote:
I ordered several sets of hazelnuts, plus hickories and some butternuts. As with other comments, I had great difficulty in getting information about when plants would be shipped. Plus some plants were no longer available and rather than being given an options to re-order and pay when available - the next year - they kept all of the money and sent some of the missing items the next year.
|On Mar 15, 2012, kuczwanski1 Oklahoma City, OK wrote:
Posted on July 15, 2009, updated March 15, 2012
On March 15th, 2012, kuczwanski1 added the following:
It is now 2012 and probably safe to add comments about dealing with this company. Every attempt to contact them or expect them to act on promises was accompanied by at least a very long delay and a pathetic excuse. Only 4 of my initial order of 21, for which I paid $132, ever survived. After about a year of trying I eventually received a replacement shipment and none of those survived even though I planted immediately and kept them out of the sun until they saw the hole. I mail order many trees, shrubs and other plants from other companies and never had any look as bad as that first shipment. I really appreciate Dave's Garden Watchdog as I have found the comments to be an excellent guide.
|On Feb 4, 2010, PJS77 Red Lodge, MT wrote:
I ordered hazelnut tubelings (per their instructions-etc) on 7-20-09. I sent the order blank and a check which was cleared by my bank on 8-6-09. I never received an acknowledgement of this . After numerous e-mails, phone calls, etc, I am still waiting for an acknowledgement of a planned shipping date or the "refund of the check" as they stated in their website. I received an e-mail stating that "they are overloaded with work" (however they had time to cash the check). After sending another e-mail and making a phone call (just this morning - Feb 4, 2010) I feel the least they could do is "RETURN THE CHECK". I will never do business with them again !!!!
|On May 5, 2009, smsmith De Forest, WI wrote:
I've tried contacting this company since 4/15/09. Today is 5/5/09. They say email is the best way in which to correspond. I've sent four emails. No response to any of them. I simply am inquiring to find out if my order was even received (no confirmation of any kind was sent out), and if so an approximate shipping date. Hopefully I can come back and change this to a positive, but right now things aren't looking too good.