Prompt and complete customer service, with a great product. What a bonus! This is the first time I ordered from Made In The Shade Gardens, but it will not be the last time, by any means. I received a timely reply to my email questions and had no trouble ordering or paying for the order. I was surprised to receive the hostas so quickly and in such great shape.
My first time ordering from Made in the Shade and I was very pleased. My hosta arrived fast and in excellent condition. Healthy plant and great root system. I'll be ordering again from this fine company. Thanks Rob!
I just received my two hostas in the Mouse series and they were just BEAUTIFUL. I was so happy to see them. They had wonderful leaves, super healthy roots and were wrapped so well and tagged. They arrived so fresh and ready to plant that you wouldn't think they came through the mail. I will certainly buy from this excellent seller again. Buy from them with total confidence-you won't be disappointed.
On May 3, 2012, Lizabet99 Beach Park, IL (Zone 5a) wrote:
Thanks for the excellent packaging hostas arrived without any damages. Plants are large already, verry healthy, strong and beautiful. Because the large size, youll see all the charecteristic of the plant. The seller's hosta selection is large, plants are beautiful. Great website.
Highly reccomended seller.
Posted on October 6, 2011, updated May 3, 2012
Just recived an order from the folks at Made in the Shade and couldn't be happier. Huge selection, fast shipping, excellent packaging, and superb customer service. Highly recommended.
On May 3rd, 2012, GardenerGreg added the following:
Just received another fantastic order from Made in the Shade. Its worth shopping here for the customer service alone, not to mention their wide selection of hard-to-find hosta, impeccable packaging, and reasonable prices. Keep up the great work Rob!
We just received a shipment of hostas and they are beautiful healthy plants! I am so impressed. I also appreciate the clear labelling of which was which in the box! Ordering was easy. Paying was painless. And the whole process was fast! It is much appreciated. I'll be back!
Pleased to say I will be ordering again from Made in the Shade. I first looked for a hosta supplier that was close to our physical location (SE Colo) and thus had some knowledge of our strange climate and soils. I made my selection and notified them of the plants I wanted. I received a call on Sunday afternoon from Rob checking for my shipping information. The order was out on Monday and arrived quickly (USPS was a bit slow). The plants were neatly and safely packed in a triangular tube. The bare roots were moist and all leaves were intact and healthy. I have planted them and they are fluffing out quite well! The order was followed by Rob who made sure they arrived intact and in a timely manner. The company did an excellent job (and the prices were quite reasonable!)
On Apr 26, 2012, Verguenza Covington, GA (Zone 7b) wrote:
I just received an Empress Wu hosta from Made in the Shade Gardens and I must say that I was truly impress with the quality of the plant. It got to me healthy with amazingly huge leaves. Rob Mortko emailed to let me know that my plant was forthcoming and supplied tracking information. I will definitely shop at Made in the Shade Gardens again!!
I've ordered from Rob before and I just keep coming back.
The quality of his hostas are A+. The customer service is impeccable. Notification of shipping times, followup emails after shipping, quickness and condition of plants on delivery are the best in the business.
Can't go wrong with MADE IN THE SHADE!!!
I am extremely impressed with this vendor. I have been buying plants through mail order for years and no other vendor has ever shown the interest in customers that Made in the Shade Gardens does. I received an email when the plants were shipped and a follow up email to make sure I had received the plants, that they were in good shape, and that I was pleased with the order. The plants were very nice and healthy. It was a real pleasure dealing with this vendor.
On Apr 19, 2012, mikencarol Woodstown, NJ (Zone 7a) wrote:
This was our first time ordering from Made in the Shade and we were very happy. They had a great selection, including some older varieties I've had trouble finding lately, at very reasonable prices. Nice size hostas with good roots. Enjoyed exchanging e-mails with Rob; he checks to make sure you are satisfied with the order.
On Mar 30, 2012, MoccasinLanding Mobile, AL wrote:
As a new hosta fan in the deep south, I can appreciate having early delivery of an order before it gets too hot. My order came two days ago now, and all four hosta were in good shape. Well packed to keep the bare roots from drying out, and the already-growing leaves from damage in the USPS Priority Mail shipping box. Then yesterday, I got a followup email from Rob to see if all was well with the shipment. Yes it is, and the lovely hosta are already in pots.
It's nice to have a seller making the effort to follow the product to its final destination, and care what happens to the plants. I get that impression from Rob. He also suggested membership in the AHS/American Hosta Society, which I joined around the time I placed my hosta order with him. Lots to like about hostas, and the growers/sellers who care make it much nicer for us home gardeners. I expect to be ordering again because he has good prices and a good selection of hosta varieties. That's something I cannot find at any nursery locally, and do not want to buy from big box stores with no thought of HVX issues. Way to go, Made In The Shade!
On Mar 29, 2012, bluntforcemama Bothell, WA (Zone 8a) wrote:
I ordered a little over $100 in hostas from Made in the Shade Gardens, and they arrived healthy, well packed, vigorously growing, and ready to plant in the mail yesterday. They have an incredible selection, and I was contacted personally by Rob as he checked to see if I received my order. Thank you!
On Aug 17, 2011, tobydog60 Omro, WI (Zone 4b) wrote:
Posted on April 29, 2010, updated August 17, 2011
I ordered 10 hostas from Made In The Shade this season and I am so pleased with everything about the company. The selection is wonderful as is the pricing. Shipping is very well priced and super-fast! I live in Wisconsin and the hostas arrived within 2 days via priority mail.
The hostas are shipped bareroot but I would be extremely hard-pressed to find nicer hostas in pots. The root systems are tremendous, the leaves are perfect - I've never seen such healthy hostas. They were very well packaged and the plants were well hydrated.
Rob is very nice to deal with - it's very obvious that he loves hostas and takes very good care to ensure that they arrive at their destination safely and quickly.
I wish all mail-order companies were as wonderful as Rob's Made In The Shade! I put this company at the very top of my list!
On August 17th, 2011, tobydog60 added the following:
I just received my 2011 order from Made In The Shade - and, once again I'm very pleased both with the quality of the plants and the very quick shipping.
I'm a little late in ordering this year, so I was prepared to receive hostas with a little wear-and-tear, but they are perfect! Great company to do business with!
On Jul 22, 2011, suefranpat Rochester, MN (Zone 3b) wrote:
The hostas arrived relatively quickly (they didn't ship immediately as they would have sat around with USPS over the hot weekend, so I appreciate that) and have an incredibly healthy root system. The prices are reasonable and the shipping charges are exceptional. I will definitely buy from them again!
When someone does a great job, credit is due!
Last week, after perusing their awesome website, I decided to purchase 3 hostas from Made In The Shade Gardens. They provided friendly and exceptional service. The hostas were packed so they arrived fresh as if they had just been harvested despite soaring summer temperatures.
I highly recommend this company.
We were able to tour the gardens and see the hostas growing. They were extremely helpful in all areas of knowledge and customer service. The plants were robust,healthy, and well packaged. I will order from them next year, and the next.....
The package of hostas arrived quickly and in great shape, two of the three even in bloom. Rob answered our question quickly by email. We followed the thorough directions and are enjoying the blooming and planning our next orders.
On Jun 25, 2011, Shanafaithrn Charleston, WV (Zone 6b) wrote:
Posted on May 1, 2008, updated June 25, 2011
As a new gardener and a first time hosta planter, I could not have asked for a better experience. Rob was wonderful to deal with. He gave suggestions on which hostas to use and his emails were always prompt. This is the first time I have ever bought plants by mailorder and the entire experience was pleasant. My beautiful hostas were sent out on the exact ship date that we had agreed upon and I received them within 3 days of being shipped. They arrived in excellent condition (wrapped with care) and are now perking up and look wonderful. I will DEFINITELY order from Made in the Shade again.
On June 25th, 2011, Shanafaithrn added the following:
Ordered from Made in the Shade again this year and, as before, the entire experience was wonderful. Rob replied to my emails promptly and my hostas were shipped on the exact date we agreed upon. My hostas arrived beautiful, healthy and are already doing very well. I'm positive I will order from them again.
Extremely hard to add anything new to existing feedback. With that said, this is the first time I ordered any living green things online. One of the most amazing parts of the transaction was Rob's "approachability" via email. I felt like I was dealing with my favorite uncle just down the street. Questions were answered immediately and info was clear and concise. "Empress Wu" and three others arrived in perfect shape and are growing like the proverbial "weed"! My only regret is that on a recent trip to Leawood, KS, my wife and I were unable to visit Rob's gardens. Next time for SURE! Just looked out the back window and I'm pretty sure "Wu" grew about 1/4 inch in the time it took me to type this feedback! KUDOS!
On May 30, 2011, annu7 Hartley, IA (Zone 4b) wrote:
This was my first time to order from this company. Rob kept me informed during the shipping process and asked me to let him know the condition of the plant when it arrived. It arrived in excellent condition, packaged very well. It was bare root , clean and moist. I would definately order from them again!
On May 25, 2011, luvtosharedivs Sturtevant, WI (Zone 5a) wrote:
Received my first-time order today and was very pleased.
Plants were wrapped with care and neatly packed as to avoid any possible damage to the healthy foliage. Great communication and would order from again!
Received my order today. The Hosta were so much more that what I was expecting. They were absolutely beautiful! I have never had Hosta arrive in the mail looking so pristine. They way they were wrapped for shipping is so simple, yet so effective!
I will definitely be spreading the word to all my gardening friends who love Hostas--order from "Made In The Shade" Gardens & Rob the Hosta Guy!
Thank you. I look forward to doing future business with you!
First time mail order from Made in the Shade Gardens and couldn't be more satisfied. Excellent communication: I was notified when the plants shipped giving me time to prepare for their arrival. Bare root hostas arrived in excellent condition: obviously freshly dug, roots were clean, healthy, and moist. Would order again from this company.
I was looking for a specific hosta and found this site. Service was prompt and plants arrived in excellent conditionwith e-mail followups to be sure I was satisfied. I would highly recommend this company.
On Apr 25, 2011, maconmo Florissant, MO (Zone 5a) wrote:
The hostas I ordered came in great shape and I was very impressed with the size. This has been by far the best experience I have had with ordering plants online. The packaging was very protective. I had a followup question that was answered very promptly.