On Jun 25, 2011, Shanafaithrn Charleston, WV (Zone 6b) wrote:
Posted on May 1, 2008, updated June 25, 2011
As a new gardener and a first time hosta planter, I could not have asked for a better experience. Rob was wonderful to deal with. He gave suggestions on which hostas to use and his emails were always prompt. This is the first time I have ever bought plants by mailorder and the entire experience was pleasant. My beautiful hostas were sent out on the exact ship date that we had agreed upon and I received them within 3 days of being shipped. They arrived in excellent condition (wrapped with care) and are now perking up and look wonderful. I will DEFINITELY order from Made in the Shade again.
On June 25th, 2011, Shanafaithrn added the following:
Ordered from Made in the Shade again this year and, as before, the entire experience was wonderful. Rob replied to my emails promptly and my hostas were shipped on the exact date we agreed upon. My hostas arrived beautiful, healthy and are already doing very well. I'm positive I will order from them again.
Extremely hard to add anything new to existing feedback. With that said, this is the first time I ordered any living green things online. One of the most amazing parts of the transaction was Rob's "approachability" via email. I felt like I was dealing with my favorite uncle just down the street. Questions were answered immediately and info was clear and concise. "Empress Wu" and three others arrived in perfect shape and are growing like the proverbial "weed"! My only regret is that on a recent trip to Leawood, KS, my wife and I were unable to visit Rob's gardens. Next time for SURE! Just looked out the back window and I'm pretty sure "Wu" grew about 1/4 inch in the time it took me to type this feedback! KUDOS!
On May 30, 2011, annu7 Hartley, IA (Zone 4b) wrote:
This was my first time to order from this company. Rob kept me informed during the shipping process and asked me to let him know the condition of the plant when it arrived. It arrived in excellent condition, packaged very well. It was bare root , clean and moist. I would definately order from them again!
On May 25, 2011, luvtosharedivs Sturtevant, WI (Zone 5a) wrote:
Received my first-time order today and was very pleased.
Plants were wrapped with care and neatly packed as to avoid any possible damage to the healthy foliage. Great communication and would order from again!
Received my order today. The Hosta were so much more that what I was expecting. They were absolutely beautiful! I have never had Hosta arrive in the mail looking so pristine. They way they were wrapped for shipping is so simple, yet so effective!
I will definitely be spreading the word to all my gardening friends who love Hostas--order from "Made In The Shade" Gardens & Rob the Hosta Guy!
Thank you. I look forward to doing future business with you!
First time mail order from Made in the Shade Gardens and couldn't be more satisfied. Excellent communication: I was notified when the plants shipped giving me time to prepare for their arrival. Bare root hostas arrived in excellent condition: obviously freshly dug, roots were clean, healthy, and moist. Would order again from this company.
I was looking for a specific hosta and found this site. Service was prompt and plants arrived in excellent conditionwith e-mail followups to be sure I was satisfied. I would highly recommend this company.
On Apr 25, 2011, maconmo Florissant, MO (Zone 5a) wrote:
The hostas I ordered came in great shape and I was very impressed with the size. This has been by far the best experience I have had with ordering plants online. The packaging was very protective. I had a followup question that was answered very promptly.
On Apr 21, 2011, Marymame Butler, PA (Zone 6a) wrote:
Order was acknowledged. Company let me know when items were shipped and sent me an e-mail verifying shipment and asking me to let them know the condition of the plants when they arrived. Great service!
This company really cares about its customers. Rob notified me by email when my order would be shipped and then checked to make sure I was satisfied. My hosta was packed very well and arrived in perfect condition. I chose them because of their prices, and was also very pleased by their service.
On Mar 31, 2011, trollfarmer Greensboro, NC wrote:
I made my first order of 6 hosta from Rob and they arrived so fast and in great condition! He was so kind to give me advice on fast growing selections and letting me know by e-mail when my order would arrive. I'll be sending another order this week! Rob IS the hosta man!
I have ordered from Made in the Shade several times as I love hostas and I have not been disappointed. I received 10 Paradigms a couple of weeks ago and they are beautiful.
Thanks,Rob and staff.
vshade , Rochester, MN
I ordered four hostas simply from the description and information contained in this website, as I literally know nothing about hostas and am not really a gardner. When I received them, I was concerned about one of them that seemed less "weighty" than the others and thought maybe the plant would die. When I wrote an email to the company, I received very timely responses and advice. All the plants are now (three months later) thriving and I've had many compliments.
This is a fabulous company!!!!!!
Posted on September 10, 2007, updated August 5, 2010
While doing a search for a specific variety of hosta, I found Rob's company Made In the Shade Gardens. I was impressed with the background information about him and his company and contacted him for a price quote. He was prompt, helpful, and business-like. After placing the order with him, I found that the plants were shipped promptly and arrived with solidly developed roots and in good condition. I was impressed with Rob's continued prompt responses and a good quality product. I am looking forward to buying more hostas from him in the future!
On August 5th, 2010, WisconsinGal added the following:
Original comment was from last year. I just placed two more orders with Rob this year (for someone else and for me). My order arrived quickly. The plants were extremely healthy looking, and packed perfectly. Not one leaf was injured in shipping due to the fantastic way they packaged everything. The person I ordered plants for said everything was healthy and arrived in perfect condition. I highly recommend doing business with this company.
On Jul 25, 2010, monka1 Oberlin, PA United States wrote:
They shipped a plant from their place in Kansas to my place in Virginia. It arrived quickly and in good condition. The customer support provided was fast and friendly. Overall, a good transaction and I would do business with them again.
I wish all businesses were operated the way this one does - fast & friendly service with a quality product. I agree with all other positive posters. This was my first order and I am sure it won't be the last.
Pleased with both service and product. The Hosta Guy accommodated my requested shipping schedule completely. The plant is a strong, healthy specimen. I will be comfortable ordering from this nursery again.
Great experience! Rob is very helpful and prompt in getting back to you with questions, and follow up to make sure your order arrived in good condition. I was looking to add to my original order of 'Venus', specifically hostas with wonderful flowers. He made some great suggestions, and I increased my order. :-) All arrived in perfect shape with strong healthy root systems. Each variety since planted 3 weeks ago, have all increased in size and are growing nicely. Looking forward to seeing the flowers later this summer. I highly recommend Made in the Shade!
On May 13, 2010, KaylyRed Watertown, WI (Zone 5a) wrote:
Score one more positive rating for Made in the Shade! I ordered and paid for my hostas in March and asked for a shipping date of May 5. On May 6 I received an email saying that my plants had shipped as requested and should be on my doorstep that day. Sure enough, they were...and they were beautiful, large bare-root plants that were will packed and in perfect condition when I received them. They were nicely rooted, too, so they began to take off growing as soon as I planted them.
I'm completely satisfied with the communication and the quality of the product I received from Made in the Shade. I'll definitely shop with them again.
I clicked on to Dave's to leave a positive feedback for MADE IN THE SHADE GARDENS but after reading the other feedbacks they have recieved there is not much more I can say. It was my first order from them and everything was perfect. Wonderful, large healthy divisions shipped with great care and attention to detail. They are a real customer oriented Company and a pleasure to deal with.
On May 11, 2010, basmedley Mount Pleasant, MI wrote:
I ordered three Hostas, all the plants were in excellent condition, the shipping was very fast, and Rob kept me informed as soon as the plants were mailed, I was very pleased with the plants and the service! Excellent job!!
Posted on August 12, 2009, updated May 7, 2010
Rob was very helpful when I placed my order. The plants are of exceptional quality. I highly recommend this company. They take the time to ensure you are happy with your order. I will be ordering again in the spring.
On May 7th, 2010, junderwo added the following:
I just received my second order from this company. The plants are exceptional. The owner follows up to ensure customer satisfaction. I will be ordering again!2
On May 7, 2010, TuddyE Georgetown, KY (Zone 6a) wrote:
Posted on August 2, 2007, updated May 7, 2010
This is the first time I have ordered from this company, but it definitely won't be the last. Rob really deserves the 100% rating he has. I was a little worried about ordering due to the summer heat, but after reading the reviews I decided to chance it. It really wasn't taking a chance since he obviously has done this before, and knew exactly what he was doing. All of my plants were large and healthy, and they arrived in excellent condition. He even gave me money off one of my choices because a leaf had a rip in it! I've gotten so many plants in bad shape in good weather, and nobody ever cared if what they looked like [always told to plant and it would grow, eventually]. If you are in the market for hosta's, give them a look see. I think you will surprised by the prices and selection, and pleasantly surprised at the order you will receive. I rate Made in the Shade and Rob right up there with the best of them.
On May 7th, 2010, TuddyE added the following:
Can't say enough about the wonderful service--Rob is A-1. Great selection, wonderful plants, good prices and the best service around.
Once again my order was perfect--thanks Rob!!
Had an awesome experience with Made in the Shade - my 4 hostas arrived in GREAT condition. I was impressed with the packaging (simple and effective!) and the health/size of the plants inside. The price was much better than my local nurseries even with shipping factored in. Great communication from Rob regarding the estimated arrival of the plants. All around, a fantastic experience and a company I would enthusiastically recommend to others - I'll certainly do business with them again!