I purchased several plants through their ebay auctions throughout the summer. This would be a positive review if it weren't for one thing. The auctions advertised small starter plants in 3 in pots, and I recieved plugs. The plug size plants were either hit or miss. The bananas were healthy and with established root systems, but one or two varieties of plants were so small and young that they barely had a root system. That is fine by me for the low price, I was just not expecting to have to coddle a few plants. Other than the small underdeveloped plugs, everything else, communication, packing and shipping time, was great. So, I will be ordering from them again, but only if it's something that I can't find somewhere else and that I don't mind spending the extra time on if it arrives small.