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I bought my first four cuttings from JustPlumeriaS in person at their cart located at Downtown Disney in Florida. Their representative was knowledgeable and personable, very patient in answering questions and very friendly. I carefully followed all of their directions to transport the cuttings safely home and pot them.
1 cutting turned black and soft, rotting - and so I contacted the company per their replacement policy. It took many days to receive any kind of return contact despite daily phone calls and finally I was able to speak with someone who made arrangements to replace the cutting and also ship my additional purchase of two hybrid cuttings.
The cuttings arrived in a box shoved in with crumpled newspaper sheets all to one side so that the cuttings still rattled in the box. I was very surprised that they had not been wrapped more carefully especially since they had been shipped in late October and it was cold here in Zone 6. One of the cuttings had a broken tip. Considering the trouble I had getting in touch with someone previously, I decided to pot the cutting anyway to see how it did since it had another tip that could sproud leaves. All of my cuttings now have their root systems established with growing leaves and looking good, however one of the cuttings which should have been a white plumeria has flower buds that appear white with pink swirls - so I'm not sure that my cuttings are actually the colors that I'd thought when I'd bought them.
My experience with the company in person was wonderful and exciting, as I'd never grown plumerias before - however, my experience with the company over the phone was less pleasant, actually rather tedious and they were not as careful in packaging their cuttings for shipment as I would have hoped. My opinion about them remains neutral.