On Sep 4, 2007, agricolarum San Francisco, CA wrote:
I received plant materials of a quality which I deem unacceptable. Basically, I was sent a number of very spindly seedlings, two of which were nearly undiscernible, puny and mashed into the soil as they were, rather than the healthy, robust plants which I had expected to receive and have read about in other postings about this site. I contacted the vendor at once to advise him of my refusal of acceptance, after taking photos of the seedlings in their shipping box. He said that he understood why I had had the reaction I had but felt that they would do well in time. He also said he would credit the charges back on my card. While I appreciated the prompt and fair response to my complaint, i.e. no charge for unacceptable merchandise, I do not think providing grossly inferior merchandise is acceptable. And, if you yourself are aware that a customer might object to the plant quality provided, why send it in the first place? Or at least give fair warning and an opportunity to pass. So I would have to say: deserves F for plant quality, A for responsiveness to customer complaint. If I had wanted seedlings, I'd have ordered seeds, at a greatly reduced price!
I ordered a single plant from Companion Plants last week that I was unable to find in stock locally. Within a day, I received a personal e-mail asking me when I wanted my order delivered. The plant was delivered precisely when it was promised and it was well-packed, moist, and in healthy condition. I will definitely order more items from Companion Plants in the future.
On Jul 13, 2007, go2glenn Suwanee, GA (Zone 7a) wrote:
Fast service, great packaging, and large, healthy plants. I received an e-mail from this company the day the plants were shipped and the owner/representative was available for follow-up if needed. A very positive experience.
I ordered several plants from Companion Nursery: 2 lavendula stoechas (spanish lavender) and 7 sanguinaria canadensis (bloodroot). Without prompting, they held onto my order for a while figuring it was too cold up here in northern Minnesota to plant anything out. Since spring got going quickly up here, I emailed and asked them to ship out the plants. They did immediately--I received the plants no less than 4 days after my email.
The plants were healthy, of good size and very well packed. The prices were reasonable as was the expense for shipping. The only disappointment I have with this company is not being able to order more from my wish lists through them because they carry only medicinal plants.
On May 3, 2007, AyUpPetal West Mifflin, PA (Zone 6b) wrote:
It seemed like I had just placed my order and there it was at my front door! The plants are lovely and healthy, were well wrapped with moist newspaper to keep the soil moist. Their selection is outstanding- I finally got the hops plant I've been wanting for years! I will definitely be back for more as my new herb garden grows.
On Apr 24, 2007, adadia Glenmoore, PA (Zone 6b) wrote:
I ordered plants, seeds, and rhizomes from Companion Plants this spring, and I am very pleased - the seeds germinated quickly, the potted plants are healthy and well-rooted, and the rhizomes and roots have all sprouted within days of planting. I'm still waiting for a few backordered herbs, and I hope they are as high quality as the plants I've already received. Companion Plants is, in my opinion, one of the best sources for unusual herbs; I'll definitely be ordering more!
On Apr 7, 2007, Shellsfarm Grass Valley, CA (Zone 8b) wrote:
I ordered seven Sanguinaria Canadensis plants from Companion, and the whole process was very fast. Placed my order on Monday and they were here on Friday. The plants look fine and were packed appropriately. For the hard to find plant, I will look to Companion first. Thanks to Peter and his helpers!
On Jan 23, 2007, curriedrice El Sobrante, CA wrote:
Great people, great plants. I would advise calling them, I think they've had problems with their email system. In any case, I did place a order for an number of hard to find plants. I could not believe they had them - even better they all arrved nice and healthy! Thanks!
On August 25th, 2008, curriedrice added the following:
Good service as always, not to mentions great plants. Ordered to curry leaf trees (Murraya koenigii), arrived in good condition and looked really healthy.
On Apr 7, 2006, Campfiredan Alachua, FL (Zone 8b) wrote:
Wonderful selection of hard to find usefull plants and seeds. The ones I ordered got here in Florida amazingly promptly and in very good condition. A couple plants were dormant but the company contacted me before shipping and gave me the option of holding off if that is what I prefered (but since Florida is warmer than Ohio we went with the immediate shipping). Packing and service were excellent. Also very helpful ethnobotanical information on the website catalog. Thanks Companion Plants folks!
I ordered seeds and bare root plants from Companion Plants. The roots did well - all survived with no problem. The seeds, although many were given, had poor germination rates. Many of the ones I ordered needed stratification, which I gave them. I tried them in several ways after the first batch did not germinate well, including planting in pots and leaving out over the winter. I think (hope) they would have replaced the seeds had I contacted them, but I wanted to give the seeds every chance, and that took over the amount of time they cover them. I would buy plants from them again, but would be hesitant about seeds.
On January 23rd, 2006, Gabrielle changed the rating from neutral to positive and added the following:
The day after posting the previous comment about seeds from Companion Plants, I was contacted and offered replacements for all of the seeds that didnít come up. Four days later the replacements arrived. In my opinion, this goes above and beyond the call of duty, and because of such excellent customer service, I am changing my rating to a positive. Thank you very much, Companion Plants.
Companion Plants has a huge selection of hard-to-find herb and medicinal plants, perennials, and rootstock. They shipped my first order in 2-1/2 inch pots, and everything arrived in great condition with soil moist and leaves green. Knowledgeable telephone assistance was available when I needed additional information. I wish their online catalogue had photos, but they cross reference common and botanical plant names for easy "Googling." I'm already planning future orders from this company.
On Apr 27, 2005, HenBar Uniondale, NY (Zone 7a) wrote:
Ordered two Stevia plants, arrived quickly (10 days), they sent me an email asking when I wanted them delivered. The plants are in excellent condition. I will definitely be buying more from this company.
On Apr 6, 2005, BassetMom Torrance, CA (Zone 10a) wrote:
Ordered my plants this weekend and was asked when I wanted them in a personal email. Since I can keep the more tender ones in the greenhouse, I asked for them now. It's Tuesday and they're here!
I have ordered from several different companies this year and purchased from local nurseries for years. I have NEVER received better looking, healthier plants than the ones I unboxed today. Beautifully packaged and all soil still damp... not a single branch broken or brown leaf. All the lemons are fragrant and lush. The stevia are fresh and green. The cardamom are so healthy they could be divided now! I am thrilled with their service, their packaging and most importantly... their plants. I will return for more!
On Mar 2, 2005, redbelly Denver, CO (Zone 5b) wrote:
Plants arrived in beautiful condition and were shipped when I requested (I was asked when I wanted them shipped). I was also a little skeptical of the huge selection but well I got what I ordered so guess I'll have to park my skepticism. Will certainly order from them again.
On Feb 16, 2005, slubberdegulion Roanoke, VA (Zone 7a) wrote:
My own fault, I ordered now for Spring and feel shocky, having received them now. Very (very!) fast delivery and well packed and they look as they should...dormant, which is nice (warm greenhouse plants would not be a welcome sight). I admit to having felt skeptical at their extensive collection of plants, but I did receive what I wanted. Most of these will be tucked into their new homes, one will be placed in the fridge until it gets a little warmer out. Having missed Richter's (great selection, very similar to Companion) because they simply can't get plants to me before the weather gets too hot, I will definately be coming back to Companion Plants for more.
On May 27, 2004, patwood Lake Hopatcong, NJ wrote:
Have ordered from this company three or four times now; Jack-in-the-Pulpit, Mayapple, and, this year, Wild Ginger. Everything has done well, and some of the Jacks I ordered a few years ago are now quite huge.
I just received my first ever order today. It included seeds, bareroot plants and potted plants. Everything looks healthy. I really enjoyed looking through their website to see what I could find. It doesn't have pictures but does have pretty good descriptions. They have a very large selection of herbs and also native plants. I was particularly happy to see that they sell several types of scented geraniums, a favorite of mine. Alas, too late to get them for this year, but there's always next spring!!!! I will definately do business with this company again because the plants arrived quickly and in good shape and they have such a great selection.
On June 21st, 2004, gwendylena added the following:
I am surprised that there are not more positive ratings for this nursury. Everything that I ordered last year is doing great. I ordered some scented geraniums this summer and they arrived in perfect shape. Once again I highly recommend this company and will continue to do business with them for a long time.On March 20th, 2009, gwendylena added the following:
They have an interesting selection of plants. I've ordered from them every year for the past five years and have always been happy with my order.
I have visited this nursery many times, and they have the largest selection of herbs that I have ever encountered anywhere. The number of varieties of basil they offer is staggering, and all of the plants are healthy and vigorous.
If I didn't love visiting them so much and lived close enough to do so, I would feel completely comfortable ordering from them.
On Jun 1, 2002, christineknott Fayetteville, NC (Zone 8a) wrote:
I have ordered from this company for two years. The plants are ALWAYS perfect, grow well. One absolute positive from this company is the personalized care - I had follow up emails asking if my items arrived and if they were satisfactory. Now, that's unusual for a company!!! Excellent.
I've been very pleased with this company. Last year I ordered several Symphytum Grandiflorum (grow in dry shade) and they came well packed and flourished. I ordered more this year. Then ordered several lavenders in very hot Chicago weather. They had the good sense to hold up my order until the weather cooled down. Again, everything looked good and was carefully packed. They don't have photos of the plants on-line, but have a great variety if you know what you're looking for.
I received three plants from this company today and they were infested with white flies. I had to immediately discard the plants to avoid infecting my plants. [Update one week between later] They specialize in herbs and have a very wide selection. Since I last posted to you they did refund my money for all the plants very quickly.