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I ordered 4 mexican oregano (Lippia graveolens) plants from this company. I have been looking for a source for Mexican oregano for months and ended up having to pick between this company and another that would have charged me 17 dollars for shipping 2 plants. So I went with Companion Plants. When the plants arrived they were chlorotic, spindly, infested with whiteflies AND aphids, and overwatered (algae or moss was actually growing on the top soil layer--not a good environment for mexican oregano!) I should have thrown them out, and demanded my money back, but I have been desperate for Mexican oregano so I decided to try to save them. When I repotted them I found that all of them had either been recently transplanted into 4" containers from 2" containers, or maybe not so recently-- they were all so rootbound within the 2" previous container area it wouldn't have mattered how long they had been in a larger container. Except for one of the 3, which had been so overwatered that the roots had rotted. I threw that one out.
Currently I am hoping for the best, trying to coax these plants into health. I would not recommend this company.
On Sep 4, 2007, agricolarum San Francisco, CA wrote:
I received plant materials of a quality which I deem unacceptable. Basically, I was sent a number of very spindly seedlings, two of which were nearly undiscernible, puny and mashed into the soil as they were, rather than the healthy, robust plants which I had expected to receive and have read about in other postings about this site. I contacted the vendor at once to advise him of my refusal of acceptance, after taking photos of the seedlings in their shipping box. He said that he understood why I had had the reaction I had but felt that they would do well in time. He also said he would credit the charges back on my card. While I appreciated the prompt and fair response to my complaint, i.e. no charge for unacceptable merchandise, I do not think providing grossly inferior merchandise is acceptable. And, if you yourself are aware that a customer might object to the plant quality provided, why send it in the first place? Or at least give fair warning and an opportunity to pass. So I would have to say: deserves F for plant quality, A for responsiveness to customer complaint. If I had wanted seedlings, I'd have ordered seeds, at a greatly reduced price!
