I ordered 10 Hostas for my Hosta garden last year, and only 3 came back this year. It is my fault that I did not call them sooner, but today when I called with my concerns the representative cut me off and told me in no uncertain terms that it was NOT their product, and that he was sure of. I have never ordered Hostas online and will think twice before I do so again. I have many varieties in my garden that I have purchased and have been given to me from other gardener friends, so I do know how to grow them. These plants simply did not survive the winter, and not only did the company not back up their product, he was rude in handling my concerns. Lesson learned.