I have ordered from Horizon Herbs for about two years. The products I receive are very good quality, sealed, and there are very few problems with the goods themselves as far as I can tell.
However, I am no longer ever going to order from them again due to a horrific customer service experience that is not a unique event.
Upon receiving my package the USPS postage clearly said "$1" on it, and that is how much USPS charges if that is what is listed on the postage. Upon checking I realized that I had paid over 9 dollars for shipping and politely contacted horizon for an explanation, and was open to this being an error on the part of USPS, myself, or horizon.
I did not get a response.
I queried again 2 weeks later.
I got a one lined response telling me that they are sending a coupon in the mail.
At this point I was irate and asked for a manager.
No manager was provided. They then proceeded to try to explain why the cost was what it was, and to inform me that they don't care if they keep me as a customer because they have other "honest" customers.
I know lots of people embelish stories to make themselves sound more righteous than they are, but in truth this is exactly what happened. I will never order from them again - they were completely unapologetic for ignoring my first email, not answering my question, and then being rude to top if off, as if I am trying to steal from them. My focus is and always is clarity and honesty - I don't care about the shipping cost, I paid it without thinking twice. It's this completely unapologetic and insulting customer service. Even if they offered me a full refund on the whole product I wouldn't take it at this point. It's not about money.
Horrible, horrible customer service. I never heard from a manager and only dealt with one person who deals with online orders. Switching to a new company for my herbs.
On August 15th, 2009, Decius added the following:
"Decius claimed that a package that weighed 2 lbs sent airmail from the US to Canada only cost a dollar to ship. Actually, anyone who is familiar with airmail costs to Canada knows that this is impossible."
Case in point - The founder of the company is publically calling me a liar and opportunist, chasing 8 dollars. It is indicative of my rating that a customer has to scan and upload an image to be taken seriously:
"However, Decius was upset, so upon hearing his complaint, we sent him a $5.00 coupon."
No you did not - you ignored me for two weeks. It was after my second complaint that you sent a coupon without addressing my concern which is WHY I was charged the difference.
"After further complaint, we refunded his card for the shipping cost minus the $1.00 that he felt was a fair charge."
No you did not. This was what your customer service representative sent me, after consulting you:
"You will not get a refund and if this is your last order that's ok. We do
not need your custom. We like our positive, honest customers who value our
service and company. Please refrain from contacting us again with further
"After further complaint, we refunded his card for the shipping cost minus the $1.00 that he felt was a fair charge."
No, you didn't. You sent me an email about the refund and issued the refund shortly after I posted this complaint, not before.
"Decius, I personally apologise for any rudeness you received from us, and I hope you will find it in your heart to nullify this negative vote on Dave's."
How can you apologize to me when you've lied 3 times, called me a liar and opportunist yet again, and to top it all off now have proof that from the start you charged me 5 times the shipping cost of the item? You ignored my statement that I no longer want a refund and issued one anyways.
Does it take a customer becomming so irate that they have to go and make a public complaint about you for you to stop calling them liars and thieves? The attitude of your company seems to have changed dramatically after this post of mine.
I run two retail companies, and let me tell you - even if the customer is wrong, you find a way to make it right. You never, ever call the customer a liar, even if you think they are one. And in this case, you've called an honest loyal customer a liar and a thief, and run with your adamant unapologetic behaviour to this nasty point.On August 15th, 2009, Decius added the following:
"real or imagined" - I need not further my complaints as in plain view we see the arrogance of this horrible company and its employees.On Aug 14, 2009, Horizon Herbs, LLC responded with:
Decius claimed that a package that weighed 2 lbs sent airmail from the US to Canada only cost a dollar to ship. Actually, anyone who is familiar with airmail costs to Canada knows that this is impossible. However, Decius was upset, so upon hearing his complaint, we sent him a $5.00 coupon. After further complaint, we refunded his card for the shipping cost minus the $1.00 that he felt was a fair charge. Decius, I personally apologise for any rudeness you received from us, and I hope you will find it in your heart to nullify this negative vote on Dave's.
On Aug 14, 2009 7:41 PM, Horizon Herbs, LLC added:
Actually, all coupons and refunds were issued prior to Decius's comments on Dave's. In addition, we have tendered our public apology for all transgressions, real or imagined.
Horizon is one of my favorite sources for fun and unusual seeds. I have been ordering from them for several years, and with every order I have enjoyed fast, accurate service, and good germination as well.
I have recommended this company to many of my friends, and all have had similar experiences.
On Feb 26, 2009, fuchsiafreak Tualatin, OR (Zone 8a) wrote:
I have ordered from Horizon Herbs for several years now and have been happy with every transaction. They are always willing to help with any problem or question you may have. Because of them I have gone more into native plants and into growing more medicinal herbs. I highly recommend them to anyone who is interested in growing herbs and who is interested in preserving plants that once flourished here in N. America. I look forward to many years of ordering from them.
Thanks very much for the positive review and the kind words. These kinds of things help more than you can know. I encourage you to reserve a pre-publication copy of my new book "the medicinal herb grower." As for every seed germinating, that is an unusually good result. As for culinary herbs, my favorite is Summer Savory. I use it daily, and cannot grow tired of it. Thanks again for your kind words and I bet you'll have a great garden this year. Best regards, Richo"
I am about to order seeds from this company again for only the second time and I wanted to rate them as "great" because every single thing I ordered last year had an amazing germination rate. (I ordered a lot.) In addition, they have a great selection of less common plants that should be planted in gardens by virtue of not only being great herbs, but because they are amazing plants. Cannot wait to grow their seeds again.
I placed an order last weekend and already received the seeds. They had more in the packet than what was printed on the label and the seeds look fresh and viable. I'll keep looking for more to order from this place.
On Jul 1, 2008, Timor_Mortis Crescent City, CA wrote:
I purchased a few different varieties of seed from them last year, even including some which are supposed to have a low germination rate (specifically, a few varieties of sage, including white sage.) And I found the germination rate was actually much higher than they said, I dont know if I was just lucky and got some really good seeds,lol... or If it had to do with my particular skills or the advice from them... but I had an average 90% germination rate, easily...I was very happy with the results and their prices where very fair as well... the only issue I had with them was that it took nearly a month for me to receive my order, but that couldnt be helped, they where having some issues with a ton of backorders I think if I remember right it was because of a sickness or something in the family...so the long shipping was perfectly understandable under the circumstances.^_^
On Jul 1, 2008, Horizon Herbs, LLC responded with:
On Jan 11, 2009 3:36 PM, Horizon Herbs, LLC added:
Luckily nobody in the family has been sick, at least not in the kind of way that it would be a good excuse for not sending seeds very rapidly. We generally do a 2-day turnaround on seed orders although we've certainly done our share of same-day shipping and also gotten behind from time to time. Certainly, if anybody needs their seeds by a certain date they should LET US KNOW! You know how it is--we try to do things on time but there are unforeseen circumstances like--somebody calls in sick (or their grandmother dies for the third time since last June) and somebody else "has to give a massage" instead of coming to work as expected. Meanwhile, we have to scramble because a customer in New Jersey is going to Nigeria on Tuesday (its Friday afternoon) and needs their seeds before the plane takes off. Also, the dog got its leg caught in the door and had to go to the vet to have it set, and the well mysteriously quit working, so we had to haul water up from the creek to flush the toilet. There are so many great excuses for delaying orders, like the credit card didn't work, the customer didn't answer their phone or their e-mail when we tried to contact, the address was wrong (the customer was speaking Russian so we sent the seeds to Siberia when actually he said Liberia--you get the idea). We're real people. When we get an order for roots, we go out and dig. When we get an order for seeds, half the time we go out and shake the plant (well, not half the time, but SOMEtimes...). Anyhow, thanks to you and others like you that have patience, we keep the hands on and the quality in. We wouldn't have it any other way. And we wouldn't sell to Monsanto, either. Not seeds, not the company, nothin. Richo"
On May 10, 2008, herbalbetty Middleburgh, NY wrote:
Whether you want seeds or plants of herbs , Horizon Herbs is the place to go. Not only do they have a most interesting and complete selection, the quality cannot be surpassed. Seed packs are generous and viable. Plants are very healthy and of good size. They are a knowledgeable, friendly, family company. Packaging is the best I have seen anywhere and not a molecule of dirt was disturbed in my orders - even to the opposite side of the country. Email answers to questions are quick and courteous. Thanks!
Most of my dealings with Horizon Herbs have been seed purchase for medicinal use or aesthetic value as woodland perennials. Their selection is broad - many hard to find and unusual plants. Germination rate has always been well above average.
They are accessible if questions arise. Only one mishap in dealing with them. Received an incorrect cultivar seed pack. On notification, the seed pack was replaced with seedlings at no charge.
On Nov 29, 2007, Luthercat Port Townsend, WA wrote:
I have purchased seeds, cuttings,live plants and books from this company over the past ten years and have found their quality of material and service to be consistantly excellent. As a Pacific Northwest gardener who grows herbal and medicinal plants in addition to traditional vegetables and ornamentals, having a regional supplier, with real regional experience and information is a huge benefit. I am constantly delighted by the unusual and hard to find seeds and plants that Horizon offers. They are a small, family owned and operated business that I believe deserves the continued support of the gardening community, especially in a day and age when small independent growers and nurseries are being absorbed by the big guys, often with negative results ( I live not far from what used to be Heronswood Nursery, a sad story in my opinion). I am pleased to be a customer and would recommend them highly.
On Oct 17, 2007, jabowman78 Pleasant Hill, CA wrote:
With outstanding variety and selection, Horizon Herbs is easily one of the better retailers on the web today. The superb quality of their seeds and courteousness of their staff makes this company one of my personal favorites.
On Sep 11, 2007, herbdigger13 Santa Clara, CA wrote:
A great, great company. All the seeds and plants I have ordered have been of the highest quality, and they have so many amazing and rare medicinal plants you can't find anywhere else! Good service, wonderful friendly and informative staff. Richo's books are always excellent, my personal favorite is "Making Plant Medicine" -- I learned a lot from that book, and am now making my own herbal medicines. Highest recommendation! Thank you, everybody at Horizon Herbs, for being there.
On Sep 11, 2007, Horizon Herbs, LLC responded with:
On Sep 11, 2007 6:51 AM, Horizon Herbs, LLC added:
When a sponge is totally dry, its hard to get it to soak up water. What I mean by this is, you must have some original expertise to take advantage of good information, good goods. So it goes both ways, really. You have the ability to make use of viable seeds, and you can recognize a rare plant when you see it. The appreciation is mutual.
On Aug 9, 2007, aphroditeslaugh Seattle, WA wrote:
I heard about Horizon from a dear friend. I was very impressed with the diversity and scope of their catalog, as well as the friendliness of the owners. I ordered two seed packets and a Skullcap plant. The package arrived promptly, with the plant well secured and thriving. I really didn't expect it to arrive with so much top growth. It looks great. Horizon is definitely on my favorites list.
On Aug 9, 2007, Horizon Herbs, LLC responded with:
On Aug 9, 2007 1:58 PM, Horizon Herbs, LLC added:
Oh, thanks, that's good. The funny thing is, I hemmed and hawed for quite a few minutes, there in the greenhouse, trying to find the best plant for you. I have a policy to always ship the best plant first, but its often difficult to FIND the best plant. You look at the flat, and it seems like all the plants are so leafy, there with their friends, and then you pull one out, and it doesn't look so leafy, there by itself. Also, if we're shipping in the inexpensive priority mail box, we can't send the taller plants, so I end up trying to find a short, sturdy one. The one I finally found for you had a few stems, and some were falling off the edge of the flat, and all together it seemed pretty leafy, so I sent it to you. I'm really glad you liked it!"
Thank you Horizon Herbs! I am one of those people that plants green things because I love green things: I love to watch them grow! I have books and books about herbs, oils, tinctures, etc. and I am always stuck in an apartment (I am in the Army), so I have to keep plants in pots. I recently decided that I wanted to make my own medicinal teas and bought a bunch (about 30) of seed packets...I planted them on 08 April 07, and am happy to report that they are ALL beautiful little plants! The Chickweed is especially nice (and yummy) and the Motherwort sprung right up! The rest of them took a while, but it says right on the seed packet that you must be patient! I was worried about the Passion Flower, but I noticed two days ago that there is a beautiful little plant in the pot! YAY. Thank you again so much.
Amy in Tacoma, WA
On Jun 4, 2007, Horizon Herbs, LLC responded with:
On Jun 6, 2007 4:33 PM, Horizon Herbs, LLC added:
Bless you for planting seeds and I hope you have a big garden bed covered with 3 inches of the finest of weed-seed-free compost and a good supply of clear water and just the right amount of sun and shade, sometime soon, right outside your door.
As a professional seedsman, I have dealt with Horizon Herbs for many years. We have gotten many seeds from him, and they are always high quality. We appreciate the fact that Richo takes seed quality seriously - such high standards are rare. His primary research into seed germination, storage, and plant propagation is of great value to the rest of us. Friendly, fast, informative. A top notch firm, and providing a valuable service disseminating rare medicinal plants - many of which would not be available at all if not for Richo's dedication. There are very few firms in the world doing this kind of work, and none doing it as well. --J.L. Hudson, Seedsman
On May 5, 2007, Horizon Herbs, LLC responded with:
On May 5, 2007 2:33 PM, Horizon Herbs, LLC added:
Thanks for the positive vote and I will try to live up to everyone's expectations! I took the opportunity of reviewing the one negative vote I've received in this venue, and I was struck by the gardener's statement "Unfortunately only one of the seed packets that I purchased ever grew." Now I know the problem. You have to REMOVE THE SEEDS FROM THE PACKET before planting!"
On Apr 8, 2007, cyra Central Valley, CA (Zone 9b) wrote:
I really think that there should be a rating higher than positive; this company deserves it.
This company isn't an impersonal mail order enterprise, there is a working gardener, teacher, and student, (you can't be a teacher without being a student, too, IMO) heading the company, and there are real people working at the other end of each order. The good folks at horizon work with you to ensure the best possible results for your orders, and they don't hesitate to offer advice to that end. I've never had a question unanswered, personally. Their business practices are sound, and ethical, their shipments timely and well packaged, their seed and plant variety is astonishing, ---they run the gamut from ordinary kitchen favorites to exotics from all corners of the globe.
Best of all, (well, I think it's important) they're eco-friendly, and they encourage this type of gardening, in others, as well.
I have been doing business with Horizon Herbs since 1991 when I decided to grow medicinal herbs. There were not many sources of medicinal seeds back then so finding this company was a blessing. Richo has been an excellent source for advice on germination & growing, making plant medicine, trouble-shooting, encouragement, & potential customers. He is knowledgable & experienced & willing to share this with others through the very detailed Cultivation Guide & many books on growing & using herbs. I highly recommend this company to anyone looking for high quality seeds, prompt, friendly service, & a standard of excellence.
Horizon Herbs is amazing!!! They've got such a vast array of herbs-- including very rare and hard to find medicinals. (The catalogs are super cute too!) I was amazed last fall when my pawpaw seeds came and 3 of them had sprouted in route. They were packaged with great care and even had a special note attached. These are people that truly care about the healing plants they provide, and are very willing to give advice to those experimenting and growing with their seeds. I will be ordering from them for years to come!
On Mar 26, 2007, BenKamm Occidental, CA (Zone 8b) wrote:
Horizon is a one of a kind down-to-earth family run business. I've been ordering from these folks for years and am continually impressed by their excellent catalog, the diversity of their offerings, the high viability of their seed (which is no small feat, considering the difficulty of some species), and the health of their plants. Horizon founder and master plantsman Richo Cech has contributed a great deal to our understanding of the germination and care of many challenging plants, and without the horticultural crutch of industrial chemicals! Through his books and work with United Plant Savers, Richo has significantly invigorated the hands on conservation of endangered medicinals. Horizon Herbs rocks!
I have been dealing with Richo Cech / Horizon Herbs for over ten years, both as a customer and as a supplier of seeds. I consider them a national treasure - much of the progress in the movement to grow our own medicinals can be directly attributed to Richo's untiring effort to locate and supply top-quality, fresh seed of previously unobtainable (or, if obtainable, of poor quality) species. Customer service is excellent; messages are answered promptly.
It is worth mentioning that germination of many of the species in the catalog can be tricky - the mysteries of seed dormancy mechanisms are still being unravelled. I have found it worthwhile to save my seed pots for at least two years. That said, I have also found that many species which I previously considered difficult, slow or erratic germinators (using seed from other sources, botanical gardens, etc.) pop right up from Horizon seed. I attribute this to the freshness of the seed (dormancy can deepen as seed ages).
On Mar 24, 2007, pbotanicals kamsack Canada wrote:
Horizon Herbs has supplied us with high quality medicinal herb seed for over ten years. We had great commercial success with Gobo burdock seed and recorded yields of 5,000 pounds trimmed root per acre. The people who own and operate this company are genuine gardeners and very good to deal with. I highly recommend Horizon Herbs.
On Mar 22, 2007, Mikebrook Somerset United Kingdom wrote:
We've been buying seed and plants from Horizon for over 10 years. They not only provide probably the largest range of organic seeds that we have come across but what excites me is that most are grown by themselves and if not they are of known provenance. I have also found their service excellent - and the passion and knowledge that comes through in their catalogue is unique. We tend to buy European seed species from Europe, but for every other origin, Horizon is our first choice.
I was very happy when I saw Horizon Herbs was offering Mandrake plants which we had wanted for our display greenhouses for awhile, but they are hard to find as well as challenging to grow. I ordered two mid winter but they ended up dying in their containers before they broke dormancy. Horizon Herbs willingly replaced them with two recently sprouted, healthy plants.
I rely on Horizon Herbs for my hard-to-find, rare and endangered seeds. I have been purchasing from them for 3 years now and I have had good experiences with every seed that I have planted. Their seeds germinate more dependably and produce much better plants than "commercial" ones that I have purchased from local stores. I can't complain at all and when people ask where I bought my seeds, I direct them to Horizon Herbs.
On Mar 22, 2007, rutlandbio oakham United Kingdom wrote:
I farm herbal medicines in UK and Horizon is well known on the side of the pond as an important and reliable supplier of unusual and as well as the most popular herbal seeds. The service is personal and attentive. In addition, it is really helpful to be able to talk to someone knowledgeable about seeds, germination and also the plants themselves. Dormancy is a common problem with so-called 'unimproved' varieties (some suppliers will even call them 'weeds'), which have been designed by nature to wait until conditions are right. We have bought many millions of seeds from Horizon over almost 10 years and would have no hesitation in recommending this supplier to anyone.
On Mar 22, 2007, natropractica Vancouver Canada wrote:
I have an herbal medicine practice here in Canada.
After seeing Richo Cech demonstrate some of his plants at the Northwest Herb Faire I became interested in learning more about his company Horizon Herbs. I made a trip down to Williams, Oregan and took a tour of his gardens and facilities. I was greatly impressed with the personal attention and integrity that is used in every aspect of the business. I have since bought a fair amount of seeds from Horizon and remain greatly impressed and happy with the results I have had growing their seeds. I make herbal medicines from scratch and would not think of buying my seeds anywhere else.
I've been working a small organic farm with my family for the past ten or more years and in the last four have taken an interest in growing herbs and medicinal plants to sell at our local farmers market. We do all our own starts for the farm, so it was natural to use the same soil mix and plug trays to grow herbs as we use to grow lettuce and basil. I started growing chamomile and feverfew and borage, don't ask why, I can't really remember now and shyly brought the little plants to the market. People bought them! Encouraged by this, I started looking at herb seeds in our usual farming catalogs, then doing research online to find more. Finding Horizon was super exciting and probably changed my whole life. Getting to know each plant by opening up the envelope and looking at the seeds became a great adventure, one that is still unfolding with each plant in the garden. I also discovered that not everything likes the same media as our garden starts, and am beginning to wander down the path of experimentation with soil media and growing conditions. where next?
A note: I use plug trays to start most things and am a compulsive counter. "Generously packed" means most seed packages contain double or more the number of seeds listed in the catalog. Thanks Richo!
After having looked around a bit trying to find a decent store I could rely on for herb seeds of all sorts, I discovered Horizon Herbs. I have to say I was initially impressed with the vast range of selection that this company had [and, not only initially impressed, I still am]. However, knowing that looks can be deceiving, I further investigated. I spent some time on Google trying to find user reviews of Horizon Herbs, and I scoured Usenet too. Because really, if I am to place an order somewhere, I better know if the site is legit or not.
The result? Well, all I could find was positive feedback - and a great deal of it too - this is important as it builds trust. That a company has returning customers over time is a must.
I ordered my selected seed batch and got it after something like a mere week, which to me is quite fast (I live in Norway by the way). The seeds are of good quality, and they are all at a very affordable price too, which is important.
I've come to the understanding that Horizon Herbs may be the best there is, atleast in what they do, which is to have a large number of medicinal herbs, and similar. Another thing that I like is that you are dealing with human beings that really cares about their work. That means something.
If yet another person stumbles upon this site, not knowing whether to use Horizon Herbs or not, then I hope this little feedback of mine was helpful. The ones I read were helpful for me, so...
And as for me, I need to get a bigger garden, because I have plenty of seeds to work with now (perhaps even too many!)
On Mar 21, 2007, TxHorsegal Albuquerque, NM (Zone 7a) wrote:
I've been ordering seeds from Richo forever. I think, ever since he got started in the seed biz. In all those years, I've never received anything but the finest service and products. The germination rates of the seeds are spectacular, and the seeds are about as fresh as they can be without going out to gather them yourself, and then re-planting them immediately.
There's millions of reasons a seed, or seeds, might not germinate, and I'm not saying Natural didn't do all they could to get their seeds to germinate. Some seeds won't even show above dirt level for a year, maybe longer, but still be growing actively underground forming their root system. Sometimes it might even be just a matter of a degree or two, either way, in temperature, or the addition or subtraction of a component in the seed starting medium, or maybe they need to be struck by lightening! :) Some seeds are that finicky, and those, I don't even mess with.
It would be intersting to know, Natural, what seeds you have that didn't germinate. Just curious! Whatever they were, I can guarantee you that Richo will help you out in any way possible to get your finicky seeds to germinate. It would be really interesting to hear if you're successful at germinating your seeds, and how you went about it. I can tell you for sure, that I've had plenty of varieties that were stubborn. Sometimes when you're just getting ready to throw the dirt out of their starting pots, you see an itsy bitsy speck of green, long after you'd given up on them. Hopefully that will be what happens in your case, but in any case, summon Richo for help! If he didn't answer the first time, go after him again!
On Mar 21, 2007, Kraeuterguru 27367 Germany wrote:
Horizon herbs is since many years one of my favourite seed sources for rare herbs. I want here to express that I have had - compared to some seeds of other companies - even also with the more difficult to germinate seeds, very good results.
Richo Cech was always fast to answer any question that came up. As the owner of one of the best known herb nurseries in germany I really know what is the meaning of "good seeds". Richo's seeds are really good.
I recently ordered Horizon's Tincture Press and was impressed with both the service and the product. Also needing cactus stems for tincturing, Richo Cech made every effort of providing me with what he had available. His efforts saved the day and it was most appreciated. Being an herbalist myself, I have come to rely on Mr. Cech books and extensive knowledge. I will definitely continue doing business with Horizon Herbs, and can only hope other companies would follow their fine example. John Kaleel LifeThread Herbal Formulas, LLC
On Mar 21, 2007, Natural001 Idaho Falls, ID wrote:
I ordered some books and seeds from this company last year. I was impressed by the selection of products that they had and that they were a family company. I wanted to have my own herb garden and wanted to grow several of the plants from seeds, even though I knew this to be difficult at times. I ordered several different seeds and was meticulous in planting them to the careful specifications to assure the most optimal plants that I could grow. Unfortunately only one of the seed packets that I purchased ever grew. I was quite disappointed in this. I thought that perhaps I had done something wrong, but even in contacting my local county agent, it didn't sound like I had, but I knew that sometimes seeds won't germintate for whatever reason, however so many varieties, and none of them to even germinate? That seemed odd to me. I contacted the company about my experience but never heard back from them, so I don't believe I will order any seeds from them again. I still believe they have excellent products as others have said, but I was very disappointed in the lack of help as I had requested for my poor luck with the seeds I purchased. The books I got from them were excellent. I received my products in good time and the transaction was good. Perhaps mine is a rare case, but they do happen. I have since purchased seeds from another company and they did germinate and I had a good variety that grew. I would hope that in the future if I order from them again I'll have a better experience.
On Mar 21, 2007, Horizon Herbs, LLC responded with:
On Mar 21, 2007 8:55 AM, Horizon Herbs, LLC added:
In my work with seeds, I always find that, even with my best efforts, some things that I expect to do well simply fizzle. This the reality of starting plants from seed, especially wild-derived medicinal herbs that can be naturally loaded with germination inhibitors and often require extended periods of time before germination is even remotely possible--there are so many variables--from moss in the pots, to drainage aspects of the potting soil to hungry little birds--I've seen it all. Since Natural 001 has not specifically identified the seeds that he/she had trouble with, I can't give any specific advice right here in this venue. What I do know is, I treat people as I would like to be treated, and I'm dedicated to distributing LIVE seeds. Once those live seeds arrive at the customer's door, then its up to THEM to make it work! I do sometimes send people free seeds so they can try again. Bottom line, my best advice for how and when to plant the seeds is all in one or the other of my seasonal catalogues (fall planted seeds in the fall catalog, spring planted seeds in the spring catalog). And, if the seeds don't do the job, I often have the plants available. Sometimes self-described "beginning medicinal herb gardeners" go through the catalog and choose, from among the 800 or so species offered, the most challenging germinators, things like Gentian, Rhodiola, Goldenseal--even relatively robust plants like Black Cohosh can be quite challenging to start from seed. When I see orders like this, I really wonder if they will result in much success at all, and knowing humans as I do, I realize that some of these gardeners at least will blame me specifically for their failure, instead of using the failure as a learning experience, and trying again, with modifications. Try planting some in outdoor conditions, and some in indoor conditions, some well-watered, some with watering on the shy side--this kind of thing--to gain more information--little garden-derived experiments--fine tuning the skill of gardening. Sometimes I get orders for poppy seeds in June, and I think, wow, this person is planting poppies just about when my poppies are in full bloom--how can they possibly expect to get results? So, sorry to Natural 001, you can e-mail me at email@example.com and we can try to work together in a positive way to make sure you get those plants in your garden. This is an open invitation.
I have never been disappointed with ordering from Horizon Herbs. The pride and care that Richo and the Cech family take with both their customers and their products are, from my experience, unsurpassed. The website is amazing, the catalog is a delight, their knowledge of the cultivation, use and properties of the plants is joyously shared to anyone who asks. All of this while being so very down to earth! I will continue to order from them, and unhesitatingly recommend doing business with Horizon. My seed orders have always arrived promptly. My plant orders have been meticulously wrapped and always of a very healthy nature. I am very pleased.
On Nov 12, 2006, tedroonio in Parker, CO (Zone 5b) wrote:
These people are great! My order had two problems and they were both handled wonderfully.
First, I ordered at the end of the season and they didn't have as many plants available as I had ordered. They sent me what they had, placed the order in a smaller shipping box, and lowered the shipping charges accordingly (lowered shipping charges never happen on eBay, let me tell ya...).
Second, they sent the plants to my billing address instead of my shipping address (where they sat for weeks and died). When I called Tracy, she couldn't find my shipping address in their system but promptly refunded my money anyway and didn't even insist on seeing the receipt confirming the addresses.
For superior customer service, I wholeheartedly recommend Horizon Herbs.
I too Have gotten nothing But The Best Service from Richo and His People...They are Prompt to return emails and it is often Richo himself that does...Their Catalog Is The MOST Thourogh I have Ever Seen..and Most Items are Priced Very well..The Press Looks to be of VERY High Quality, My Only Negative is, That they do not offer a cheaper Press..GREATLY Needed by us poorer people.lol..or Low enough that we all can Make Our Our Plant Medicines..as The Book with the same name instructs..I have 2 of his books and Both are wonderful tools..My whole family enjoys learning from..I help w/ the tech Things..Please tell of any lower priced plant press if you would..Thanks for everything you do Richo, and Your Efforts..Our Lifes'are better for them..Take Care, B.K. Medley
On Sep 24, 2006, Horizon Herbs, LLC responded with:
On Sep 25, 2006 10:26 AM, Horizon Herbs, LLC added:
Hi Medley and Family,
Thanks for your positive note. The least expensive tincture press (and the most valuable) is actually your own two hands. You dump the macerating tincture into a cheesecloth in a bowl, gather up the edges and squeeze and squeeze. The tincture press we make out of stainless steel presses out so much more of the tincture, though, that given the high price of alcohol, you make your money back in the end, by way of higher yields. We're hard pressed by inflation over here at Horizon Herbs--all the transport costs and raw material costs and labor costs keep going up. For all of us small scale manufacturers that keep the business here in the good ol US instead of parting off the work to Malaysia or China, well, our goods end up supporting American labororers but costing our customers more. I'm dedicated to keeping the work local, so as a result our tincture presses cost what they do. I can't make a cheaper one, because I am unable to compromise quality to save on cost...
On Sep 5, 2006, B1ZZYL1ZZY Javea Spain (Zone 10a) wrote:
Richo - thanks for your personal attention to my tiny order. This company is a breath of fresh air.
Seeds arrived in tip top condition and in five days all the way to Spain. I have had supurb germination from all so far. Quilquina seed came up in 3 days - Wow - super fresh seeds makes all the difference. Zaatar also within 5 days. Can't believe it!!!
On Sep 5, 2006, Horizon Herbs, LLC responded with:
On Sep 5, 2006 8:35 AM, Horizon Herbs, LLC added:
Thanks for your kind note. In ordering seed from far away there are many variables involved--there's the quality of the seed, the reliability of the mail service, the environmental factors of season, soil, sun, moon and rain... Some say that the good vibes of the planter are the most significant factor in getting seeds to sprout. Clearly this is what happened in your case!
Keeping it green,