Comments regarding Horizon Herbs, LLCClick here to return to Horizon Herbs, LLC's listing.
|On May 21, 2013, Dbai Washington D.C.,
United States wrote:
I wish I'd seen some of the other reviews here before ordering from Horizon!
On May 21, 2013, Horizon Herbs, LLC responded with:
"On May 21, 2013 8:03 PM, Horizon Herbs, LLC responded with:
Hello there Dbai,
|On May 3, 2013, lemurianne Ida Grove, IA (Zone 5a) wrote:
Posted on May 2, 2013, updated May 3, 2013
On May 3rd, 2013, lemurianne added the following:
In response, I will add the the aforementioned "plants" that arrived as tiny seedlings or plugs placed in deep pots just before shipment are quite easily started from seed: echinacea angustifolia, stachys officinalis and scutellaria barbata. I placed the order for plants simply out of impatience. I truly appreciate what Horizon Herbs does, but their opinion of what a "plant" is differs tremendously from virtually every other plant retailer I've dealt with. I do not need anyone to send me newly germinated seeds or plugs in deep pots. That does not qualify as a PLANT in my opinion.
On May 3, 2013, Horizon Herbs, LLC responded with:
"On May 2, 2013 8:09 PM, Horizon Herbs, LLC responded with:
Many rare plants are hard to start from seed and/or grow slowly--those are a couple of the reasons they are rare. Ashitaba is hard to start from seed, as is Wasabi--we are charging what we think is a fair price for species that are hard to find elsewhere. Try growing 370 species organically and keeping them all in stock with strong demand coming in from every direction--not easy! A Gentiana lutea may look like a seedling and yet its 3 years old. Can't really give any more useful feedback without knowing what the customer ordered.
On May 3, 2013 10:07 AM, Horizon Herbs, LLC added:
OK, this makes sense to me now. I'm sorry that the stock was smaller than you expected. We always ship our largest plants first and always ship plants that we think will work for the gardener. No mention was made of the size of other plants in your order. If you'd like some kind of reparation from us then feel free to e-mail me at firstname.lastname@example.org."
|On Apr 7, 2013, gunnsgirl91303 Kent, WA wrote:
About a week ago I placed an order with Horizon Herbs and a few days later a gal named Nikki called from Horizon Herbs to ask if I'd intentionally ordered both Arnica Montana plant and seeds or if I'd ordered one of them by accident. I was so glad she called because indeed I had mistakenly ordered the plant, which I did not want. I was blown away by the fact that she called me to inquire. Most companies would have processed the order and been happy to take my money. But Nikki went above and beyond the call of duty to make sure my order was correct.
|On Mar 18, 2013, randltrs wrote:
Posted on March 13, 2013, updated March 18, 2013
On March 13th, 2013, randltrs changed the rating from negative to positive and added the following:
After posting here, I received a follow-up email shortly afterward along with an apology for the missed response. I had some additional questions answered, too. I got the notice on Monday that the seeds were being shipped and they were waiting for me when I got home today.
Horizon fixed the problem. I appreciate that, and am now willing (and intending) on placing another order in the future. Thank you.
On March 18th, 2013, randltrs changed the rating from positive to negative and added the following:
I'm afraid I have to change my position yet again.
After opening my package, I found that I had only received one pack of seeds. I had ordered two. Once again, I sent an email, and again, received no response. A second email was sent the following day, and again, nothing.
Yes, I realize you have a phone number. Have you considered that I might have good reasons for not using the phone? In the end, my problem is simple: If you are going to offer email based customer support, you really need to take care of your customers when they email you. If you are unable to do so, then perhaps you should remove the email support from the website.
Nevermind about the missing pack of seeds - it's not worth the effort to me at this point. But you have lost a customer - I don't get the impression that my business is really that important.
On Mar 18, 2013, Horizon Herbs, LLC responded with:
"On Mar 6, 2013 7:53 PM, Horizon Herbs, LLC responded with:
On Mar 8, 2013 8:21 PM, Horizon Herbs, LLC added:
As of MArch 8, Ma-huang seed in stock. All backorders will be shipped within the next 3 days. Richo
On Mar 13, 2013 5:19 PM, Horizon Herbs, LLC added:
Thank you for this, it is a pleasure.
On Mar 18, 2013 1:34 PM, Horizon Herbs, LLC added:
the two packets are together in a single cellophane baggie"
|On Mar 14, 2013, Gratitudeheals Springville, UT wrote:
I've been gardening with Horizon Herbs for about 5 years. I've even made a trip to Oregon to see their place. I live about 1000 miles away. I like the family feel and the more personal aspect of the company.Maybe as the company grows they won't be able to keep that up. When I email a question I often get an answer from the owner. I got lyme disease about 6 months ago and asked his opinion about what herbal people/books to look to for answers. I have made many orders. Most have been perfect, but if not they have fixed them. I order from many companies/ebay/amazon and none are perfect. I love how much I learn from this seed/plant company. For me the plants from Horizon are very healing to grow. They help me deal with a stressful job. I have learned that some of the more tropical seeds they offer are harder to germinate without a greenhouse, but that is the adventure! Thanks Horizon Herbs(Richo and family and employees).
|On Mar 11, 2013, Kabri Quilcene, WA wrote:
I am brand new to starting seeds indoors and I so appreciate the detailed instructions that come with each type of herb seed that I ordered from Horizon. My orders arrived within a reasonable amount of time and were well packaged. I have no problem with an online retailer making a few bucks on shipping costs - MOST do. For common items such as hardware or supplies, I will shop for the best price because many retailers charge a stupid amount for shipping. But for specialty items, such as the unusual variety of seeds offered by Horizon, I will pay to get a great product. They answered my questions when I had germination failure, and I had success on the next try. I am thrilled that I have germination of some of the more difficult seeds since I am on a steep learning curve here with Spring just around the corner! I am a happy customer!
On Mar 11, 2013, Horizon Herbs, LLC responded with:
"On Mar 11, 2013 10:08 AM, Horizon Herbs, LLC responded with:
Thank you very much for this positive review, it is very much appreciated. Germination failure is a great way to learn more about the specific requirements of the species! Germination success after altering one or more variables helps fine tune the technique even more. "
|On Mar 10, 2013, herbgardenernc Greensboro, NC wrote:
LOVE Horizon Herbs. I have been ordering seeds and plants from these folks for about 15 years. Germination rates (for both herb and vegetable seeds) are awesome, even when my young kids are the ones doing the planting. I am always thrilled (altough no longer surprised) to see those little green sprouts pushing out of the ground in happy profusion. I have also had great success ordering plants - my rosemary bushes are chest high and flowering profusely. The quirky seed catalog gives loads of great gardening advice, and I really appreciate the personal touches, including hand-drawn cartoons and humorous comments. The company is dedicated to green practices, printing their catalog on recycled paper with soy-based ink, using biodegradable packaging in their shipments, and selling eco-friendly gardening products (e.g. coir, a sustainable replacement for peat moss made from coconut husks). Horizon Herbs sells open pollinated seed varieties, meaning that seeds from their plants can be collected and regrown true to species. This is nice for me as a gardener, but also important for perserving heirloom herb and vegetable varieties that are being pushed out by hybrid cultivars. In my experience, customer service has been prompt and polite, and I appreciate that it is easy to reach a real human being when I have questions. When I give Horizon Herbs my business, I really feel like I am supporting a company that really cares about making the planet a better place. Thanks for everything you do, guys, and keep it up!
On Mar 10, 2013, Horizon Herbs, LLC responded with:
"On Mar 11, 2013 7:55 AM, Horizon Herbs, LLC responded with:
LOVE positive reviews. Completely INSPIRES us to keep working on moving vegetable, medicinal and permacultural seed diversity out to the people. My blessings on your garden and on the gardens of everyone who is passionate enough to post their comments on this public forum. Richo"
|On Mar 8, 2013, lovefromsun Bentleyville, OH wrote:
Posted on March 8, 2013, updated March 8, 2013
On March 8th, 2013, lovefromsun added the following:
I did call and ask if the charges were correct and was put off numerous times and told to call back when it was closer to shipment. I was explicitly told by your representatives that your shipping costs were over $25 and that the price quoted was correct. LIttle did you expect that I would check the cost of the flat rate envelope over at USPS to catch you inflating your shipping charges to put a little extra in your pocket. You paid $5.50 to ship these seeds but charged over $25 to the customer. How is this not a problem for you? Just refund the money that you initially said you would if the shipping did not cost what was charged.If you are comfortable stealing from people than please do take the $20 overage from me because that is on your conscious not mine. Please Richo, spare me your prayers, save them for yourself. A prayer that comes not from the heart is no prayer at all. I prefer to have honest men send over prayers. Pray for honesty and integrity as a business person and stop using that ploy to dupe people into believing you are a man of honor. Please accept that $20 as a gift to you from me.
On Mar 8, 2013, Horizon Herbs, LLC responded with:
"On Mar 8, 2013 5:58 PM, Horizon Herbs, LLC responded with:
I do not understand why this person is so irritated. The shipping charge is clearly given before the online order is finalized, and if someone doesn't like the shipping charge then they are free to opt out at that time. Credit cards are automatically charged by Authorize.net for exactly the amount that is given on the order. We do not see the order before charges go through, and we never see the credit card number at all. Sometimes shipping charges do end up costing the customer more than the actual cost of sending the package, and sometimes they end up costing the customer less. We have set up the shipping cost module as fairly as possible under the constraints of the software (and talk to any online seller, this part is hard to do fairly, especially when a great diversity of things is being shipped domestically and internationally via several different shipping methods). We are focusing on seed quality, and we offer some of the best prices (base price $2.45 for an organically certified vegetable seed packet, $2.95 base price for perennials and trees, etc.) that you can find anywhere. I'd like to advise everyone to review the shipping charge before making the order and if it seems unacceptable, then they should not order online, but instead call us up with the order and negotiate at that time. This is Richo. About the "passive aggressive" claims and other angry language, let me just say that us gardeners really need to stick together better then that and I am holding this person in my prayers and hoping that they settle down and get on with good work. Jeesh!"
|On Mar 7, 2013, RAVENCLAW Mansfield Center, CT wrote:
By far my favorite seed company of all time. Horizon Herbs is THE go-to place for seeds of interesting, hard-to-find, bizarre, and spectacular plants from around the world! I wish all seed companies were this reliable.
On Mar 7, 2013, Horizon Herbs, LLC responded with:
"On Mar 8, 2013 6:30 PM, Horizon Herbs, LLC responded with:
Thanks for this positive review, we really appreciate it. The good attitude really makes the seeds and plants happy, too. They feel it just like we do. Plant on! Richo
|On Mar 7, 2013, SPMichel Chicago, IL wrote:
I am a student of chinese herbal medicine and acupuncture in Chicago. I am in charge of growing our school's medicinal herb garden. I have ordered medicinal seeds several times from Horizon Herbs and have always been pleased with the results. By results, I mean the seed quality and the interaction with the company. I love knowing that there are real people behind these seeds with a story and a love for all the plants that come out of their farm. I have communicated with Horizon by email (and via FB) with success regarding my orders, with specific questions about plants, and when their new website was going up. I will not hesitate to order from them again.
On Mar 7, 2013, Horizon Herbs, LLC responded with:
"On Mar 7, 2013 9:36 AM, Horizon Herbs, LLC responded with:
|On Mar 7, 2013, Jengr Dallas, TX wrote:
I love Horizon Herbs!!! I've only ordered once, but plan on ordering more soon. Richo is a very kind man, a brilliant writer, and a gardening GENIUS! My first order arrived in a timely manner, was labeled clearly, and all the seeds were easy-ish (I didn't pick the easiest) to grow. Happy to support this fantastic business!
|On Mar 7, 2013, auntiekate wrote:
I have been ordering for 15 years. always positive.
On Mar 7, 2013, Horizon Herbs, LLC responded with:
"On Mar 7, 2013 8:35 AM, Horizon Herbs, LLC responded with:
I have a friend named Noey who gardens and runs a nursery near Santa Barbara. She totally gets it. Her nursery (which I do recommend) is named "Yes, Yes..." Richo"
|On Mar 7, 2013, Masterherblady Berlin Heights, OH wrote:
I love this company! I recommend them to all of my students. I continue to receive professional, respectful, and timely service. I have ordered twice so far this season and I enjoy Richo's informative and witty comments in his catalog and Facebook page. His knowledge is a benefit to all of us.
On Mar 7, 2013, Horizon Herbs, LLC responded with:
"On Mar 7, 2013 8:12 AM, Horizon Herbs, LLC responded with:
Thanks for the love!"
|On Mar 7, 2013, lisazip Asheville, NC wrote:
Horizon Herbs and Richo Czech are part of what will allow our medicinal herbs to survive land encroachment, over harvesting, and climate change. The vast array of options, explorations, and instructions - allow for the amazing medicinal herbs of the world to be grown in doors and out doors at my home. The seeds have great germination and the source is trust worthy. Truly - i can't write enough positive comments on ordering seeds through Horizon Herbs. Thank you!!
On Mar 7, 2013, Horizon Herbs, LLC responded with:
"On Mar 7, 2013 8:11 AM, Horizon Herbs, LLC responded with:
Thanks for your kind comments. This venue (Dave's Garden) is the virtual 2-edged sword. You've turned it into a scythe to harvest goodness, and I for one really appreciate it!"
|On Mar 6, 2013, siphonophore Oakland, CA wrote:
I have ordered hundreds of dollars worth of seeds & plants from this company. I am a practicing herbalist & must say that this company has one of the best selections of herbs I have ever found. The selection keeps on growing. I find them to be very friendly, helpful, & timely in fulfilling my orders. Not only that, but their catalog is one of the most interesting & informative reads around. I can tell from dealing with them for a while that they put alot of love into what they do. If I have ever had a question about my order, I have always been given an answer in a polite & timely manner. Their online system is easy to use. Once the order is placed, it is quite simple to access the order to find out the status. I heartily recommend this company to anyone who is interested in finding a unique selection of quality seeds.
On Mar 6, 2013, Horizon Herbs, LLC responded with:
"On Mar 6, 2013 8:43 PM, Horizon Herbs, LLC responded with:
Thank you so much for these positive words, they are very much appreciated. We will continue to offer one of the more unique selections of botanicals on this planet. Long live herbal diversity!
|On Mar 6, 2013, nymphea_odorata Seattle, WA wrote:
I ordered some night-blooming cereus cuttings and though they took a while to get to me, I was informed of the delay at the time I placed the order. All changes in expected delivery date were made very promptly and I wasn't charged until the cuttings actually shipped. I interacted with a few folks from the company and they were incredibly friendly and helpful.
On Mar 6, 2013, Horizon Herbs, LLC responded with:
"On Mar 6, 2013 8:26 PM, Horizon Herbs, LLC responded with:
Thank you for spreading bread upon the waters. R"
|On Mar 2, 2013, scbentz Cold Spring, KY wrote:
I ordered jiaoulan seeds along with 1lb of clover seeds. WHAT I LIKED was the nice vacuum pack for the clover seeds. What I didn't like was the fact that my other seeds weren't padded or otherwise protected from the 1lb brick of clover seeds. My jiaogulan seeds were crushed. WHAT I LIKED was the response from Richo-- he sent a replacement post haste. What surprised me about this episode was that it could have been prevented; Mayche Cech said in an email that "you are the second person to get ground up jiao gu lan, apparently they are pretty breakable". Well, if you knew about the problem, why not do something about it before sending someone ground-up seeds? Also, about this order of seeds- the shipping amount for up to $15 of seeds is supposed to be $2.90, and $3.90 for over $15 worth of seeds. Well, I got a call from Horizon one night informing me that my shipping was going to be somewhat more than what they indicated on their website, due to the weight of teh package. Ok, fine, if that's what it takes, then so be it... BUT MAKE THAT TOTALLY CLEAR ON YOUR WEBSITE!! I CAN'T READ YOUR MIND! I'm looking at your "Ordering Information" page and although it does say that "Shipping charges go up from there...", that's not nearly clear enough to pass muster on this account.
On Mar 2, 2013, Horizon Herbs, LLC responded with:
"On Mar 2, 2013 12:04 PM, Horizon Herbs, LLC responded with:
Yes, I'm sorry too. I do remember sending the replacement jiao gu lan seeds and also kissing the packet to give it good luck on its journey. Jiao gu lan is quite delicate!
|On Aug 6, 2012, gsteinbe Trenton, NJ wrote:
Posted on April 27, 2012, updated August 6, 2012
On August 6th, 2012, gsteinbe added the following:
I won't change my rating (because I've always liked the seed I've gotten from Horizon Herbs), but I'm a little disappointed that the Spicebush I got from them didn't make it. It was really small on arrival, but I planted it out. A rabbit promptly ate off its top (with all its leaves). So, I dug it up and put it back in a pot. It grew one leaf, but then that leaf fell off, and I'm pretty the plant is dead now. I usually don't buy a lot of plants (preferring to grow my own from seed), so the Spicebush felt pricey to me. To have it be so small and, clearly, delicate is more than a little disappointing. On the other hand, the Chocolate Mint (which was also exceedingly small on arrival) and the Mashua are surviving okay. I just don't think that I'll order plants from Horizon Herbs again.
On Aug 6, 2012, Horizon Herbs, LLC responded with:
"On Aug 29, 2012 5:11 PM, Horizon Herbs, LLC responded with:
Thanks very much for not changing your rating! Perennials need to be worked up in successively larger pots before transplanting to the landscape. I usually work them up for 2 or 3 years before subjecting them to outdoor conditions, starting with gallon pots and finishing off with 5 gallon pots. If we were selling a large spice bush we wouldn't be able to ship it 6 plants for $14.95. If we were selling a large spice bush it would be more than $10.00, which is our base price for woody perennials. This is not pricey on today's market.
|On Aug 3, 2012, zanna D, Central Florida, FL (Zone 9a) wrote:
Hello everyone, I ordered 2 packs of seeds for the first time with Horizon Herbs on the 31rst of July Tuesday afternoon. I recieved my order on the 3rd of August(friday) from OR to central FL. Now that's fast shipping! Wow!
|On Jul 15, 2012, blueflybtrberry Chestertown, NY wrote:
Horizon Herbs provides seeds and plants full of VIBRANCY which yield great medicine. Thank you Horizon!!!!
|On Jul 13, 2012, ganeshgardens Putney, VT wrote:
I am a naturopath, trained in the use of medicinal herbs but not in how to grow them. With the help of everyone at Horizon Herbs, I have just begun creating a medicinal herb garden -- Ganesh Gardens -- to use for both medical purposes (to grow herbs to use to make medicine) and educational (to teach people what their medicine looks like, how to befriend it and grow it at home. Everyone has been very helpful, especially Richo and Leif, educating me on what i need to do, and advising me on how to order plants. Leif was great when I tried to order some plants and he explained that it would be better to wait until the fall and get them as roots -- I didn't even know I could do this!! He was more interested in me getting what I needed in the best way possible than in making a quick sale. Ditto for seeds -- didn't know about cold stratification until he explained it to me!!
|On Jul 13, 2012, ancientroots Glouster, OH wrote:
We have been ordering form Horizon Herbs for maybe 4ish years and have always been happy with the products (from an tincture press to seeds), selection, and service. Our germ rates have always been at least what they say, often times better :) and the service, sometimes even from Richo himself, has been flawless. Thank you Richo and crew for doing this work, we are so grateful for what you provide!
|On Jul 12, 2012, charissaanne Shady Valley, TN wrote:
I have excellent luck with botanicals purchased from Horizon Herbs and in the event I have a problem I know I can get expert advice as to what I am doing wrong. Not only have I received expert advice but my seeds were replaced. After Rico advised me as to why seeds that I purchased were not successful and I followed instructions they were 99% successful. I was referred to Horizon Herbs by my best friend who has experience and a wealth of knowledge and who also introduced me to herb gardening and I will keep returning my business. Horizon Herbs is knowledgable about all aspects of gardening and provides the best customer experience ever. Nothing but a positive experience.
|On Jul 12, 2012, Kjoygardenmum Sheridan, OR wrote:
I'm here to shout out about what an awesome company Horizon Herbs is. I'm probably one of their smaller customers but have had very individualised attention. My seeds have all been just fine and the little plants I ordered sent with TLC. The squash seed I ordered grew like crazy!!! Maybe since I'm fairly new at growing these kinds of plants I keep my expectations realistic and study up each time I grow something. Sometimes people get too big for their britches, big money big head and all that so as soon as there's a problem they want to blame someone else. I take full responsibility for my failures in gardening and there have certainly been more than a few but NEVER have had a problem with items ordered from Horizon Herbs. I wish I could add some stars right here because they are my all time favorite. I'm sure I will be a customer forever.
|On Jul 12, 2012, grammarwitch wrote:
I have been ordering from Horizon Herbs for years. Not only have I found them to be highly personal and responsive, their integrity is unmatched--they simply live their beliefs. This is a family company, people whose life work is the health and perpetuation of sustainable medicinal plants, and consequently the health of both the planet and its people. They are conscientious, informed, compassionate, and exceedingly human--Richo Cech's newsletters are like sitting by the fire with an old family friend who is a mesmerizing storyteller. The seeds have a vigor unlike seeds I've gotten anywhere else--they spring out of the soil and take off. (And if they don't, they replace them immediately.) Richo's Making Plant Medicine is a thorough and understandable guide to processing medicinal plants. Their service is quick and courteous, and often it is the owner himself or a family member who responds--never a fulfillment house. Horizon Herbs has a permanent place in my gardening life.
|On Jul 12, 2012, ethos2 Flushing, MI wrote:
I have ordered several times with Horizon Herbs and I have always been very happy with my orders, seeds and plants. I always received the seeds and plants in good order and after following their instructions have always had good luck with germination and growth. Their Catalog is amazing and their Facebook page is great. I enjoy the emails that I receive from them and the colorful way that the owner shares his love for his job and company!!!
|On Jul 12, 2012, BrandonBee Weedsport, NY wrote:
I've ordered from Horizon twice now. For the most part, the seeds grow as expected and give me beautiful, strong plants. When they don't, I am certain that the problem lies with me and my carelessness, not with the seeds or excellent advice.
|Positive||lady long arm |
|On Jul 11, 2012, lady long arm Westby, WI wrote:
Reading the horizon herbs catalogue is like drinking warm milk and honey by the fire. I relish every word and it keeps me warm all winter long as I anticipate my coming seed order. I have a small permaculture farm that is now almost exclusively populated my Horizon Herbs babies. I raise goats to milk for cheesemaking and I have kept my herd healthy by planting medicinal hedges and creating very diverse pasture mixes using Horizons seeds. I have ALWAYS had excellent germination rates and have received nothing but lovely customer service.
On Jul 11, 2012, Horizon Herbs, LLC responded with:
"On Jul 11, 2012 9:24 PM, Horizon Herbs, LLC responded with:
Wow I wish I always had excellent germ rates with all the seeds I try, but its OK, there seem to be plenty of babies to take care of, regardless. One thing I've learned is that the process of natural selection among plants actually begins when the seed is planted, and so I view nongermination as an indication of inappropriate environment, and move on from there. In the case of reliable environment and good seed, the only other factor is the human one, and the positive good feelings (much augmented by drinking warm milk by the fire) will indeed help one have better success in the garden, and also engender appreciation for the moment. Some would say that this, ultimately, is the best gift the plants have to give. Thanks to lady long arm."
|On Jul 11, 2012, NicanFhleisdeir Eugene, OR wrote:
I've purchased only live herb starts from Horizon at regional herb conferences. Moving delicate plants around must be difficult, yet every herb start has been fresh and undamaged. My results with survival of these herbs is about 95% over 10 years time. Granted, I am in their same zone however I've found each herb hearty enough to even survive freak snow storms or scorching heat in the first year of their life. The owner Richo is knowledgeable beyond gardening and contributes wonderful history and traditional facts to his customer service.
On Jul 11, 2012, Horizon Herbs, LLC responded with:
"On Jul 11, 2012 9:17 PM, Horizon Herbs, LLC responded with:
I think those plants are fortunate to find a home with you! Although we can't guarantee plants to overwinter, plants have their own survival agendas well beyond their dependency on us humans, and it is surprising when and where one finds them popping in the cycles that ensue the original planting. I always watch this, and learn. Thanks again for your positive support. It matters. Richo"
|On Jun 11, 2012, maineherbs Corinth, ME wrote:
Posted on June 13, 2010, updated June 11, 2012
On June 11th, 2012, maineherbs changed the rating from positive to negative and added the following:
I have ordered many thousands of dollars in plants, seeds, expensive tools, books,CD's etc., from this company over the years. Prior to the above "positive" critique I was asked by Richo (owner of Horizon Herbs) to give a good review to offset some of the negatives. At the time I was happy with him, his company, and the service, and so I did as he had asked. In 2012 I placed several orders, most recently for trees and plants with very expensive shipping. One of the trees was in very poor condition. When I called to inquire about a replacement the receptionist didn't know what to do so she connected me to her supervisor. He was rude, crude, nasty! He insinuated that I was a thief and a liar, trying to get a free Ginkgo tree. He said it was impossible to kill the tree so I must be trying to get something for nothing, a free Ginkgo tree! He did say he would replace the tree with my new order. The order arrived, and there was no replacement tree. He said he would send the replacement with my order to avoid the shipping charge. If he had looked over his files he would have noticed there had not been one complaint previously and that they had benefitted not only from my large purchases but also from my good will in recommending their company. I was irate to say the least. To be accused of being a thief and a liar after all these years of loyalty, on my part, and the many thousands of dollars spent at horizon. I contacted Richo directly. He was no longer Mr. Nice Guy. He was more interested in defending his employee. Richo did offer to replace the tree. I wanted an apology from his employee. That however was denied me and I was told to take my business elsewhere. Well you can bet that I have and I will never recommend his company again. I am a professional herbalist and do many seminars on medicinal herbs. I am always asked "where do I get my seeds, plants, etc.". You can bet that Horizon Herbs will never ever be recommended again. When Richo defends a surly rude employee over his loyal, reliable, customers, he has become too big for his britches.
On Jun 11, 2012, Horizon Herbs, LLC responded with:
"On Jun 27, 2012 2:02 PM, Horizon Herbs, LLC responded with:
I send my prayers out to this person. May she be healed in the garden. Richo"
|On May 20, 2012, andreastephanie Cincinnati, OH wrote:
I enjoy reading the Horizon Herbs catalog, with its extensive array of herb seeds and plants. All my order experiences have been positive and I would recommend Horizon Herbs to anyone who is interested in learning more about herbs and sprouting them from seed. Richo even emailed me to answer a question I had about smudge herbs and he was very helpful. I also received a phone call alerting me that my plants were about to be shipped. Very thoughtful! I'm an adoring fan of Horizon Herbs.
|On May 4, 2012, LadyAssassin Belleville, ON (Zone 5b) wrote:
I made my first order with Horizon Herbs earlier this year and have been very pleased with the germination of seeds. They have a wonderful inventory, fast shipping and lovely customer service. I'll most likely order again.
|On Apr 22, 2012, Ki1012 Davis, CA wrote:
This was my first order from Horizon herbfarm. I ordered six live baby curry leaf plants and wondered how they could be packed and shipped so that they would survive. They came in two days, all six of them healthy and whole with instructions for unwrapping them and taking care of them. I'm glad Horizon included a catalog because I'd like to order from them again.
|On Apr 9, 2012, mark_garden Sherborn, MA wrote:
This is my second season ordering seeds from Horizon and the first year ordering live plants. Horizon called me at the end of the week to inform me they were shipping and the plants arrived early the following in excellent condition with one of better packing jobs I have seen. I was very impressed, especially compared to some of the other packing jobs I have received, including one that separated the top part of the tree from the bottom.
|On Apr 8, 2012, harrisfuz Albuquerque, NM wrote:
Horizon herbs is one of the best places to purchase medical herb plants and seeds. The vitality of the plants and seeds is so strong, I can feel it emanating all around me in the garden. I have been ordering from Richo for years and my garden has many of his plant beings in it now. I feel a healing soothing relationship with these plants just by sitting with them. The customer service is excellent, too. One year my live plant box had obviously been kicked around during shipment. When I opened it up, plant roots were loose out of the dirt. Richo quickly righted the situation by sending a replacement order. However, I couldn't bear to dump the plants in the garbage, so I planted them anyway without much hope of any surviving. To my surprise all of them not only grew, but are now some of the most vibrant plants in my garden. You can't go wrong with Horizon Herbs.
On Apr 8, 2012, Horizon Herbs, LLC responded with:
"On Jun 27, 2012 2:47 PM, Horizon Herbs, LLC responded with:
Thank you for these positive words! We strive to provide solid seeds and plants. It is inspirational to me to hear of your relationship with the plants, and I'm really happy to know that our plant friends have found such a goon new home. May you, your plants, and your good vibrations ever seek the light. Richo"
|On Apr 6, 2012, nmulvany Fort Collins, CO wrote:
This is my first purchase from Horizon Herbs. My order included two live plants and seeds. I am so impressed with the plants. They arrived securely packaged and happy!
|On Mar 10, 2012, plarson65 Santa Barbara, CA wrote:
I never bought anything from them, but i have a close friend who speaks well about Richo, or I think that is the owners name. She has no computer or way to post reviews. So I'm doing this on her behalf. Thanks Richo for making my friend Anna so happy!
|On Sep 3, 2011, dscoots76 New Bloomfield, MO wrote:
I have made several purchases of seed from Horizon Herbs...all of the seed from woodland herbs to medicinal herbs were excellent quality. I have had high germination rates on all of the seed that I have purchased from them. Richo's insight and feedback have been outstanding, informative, and most beneficial! Keep up the fantastic customer service. I look forward to doing subsequesnt business with Horizon Herbs.
|On Sep 2, 2011, bonzosa Portland, OR wrote:
I have been ordering seed/tubers from Horizon for several years now. There's a couple things I really appreciate about them: