I came here (Garden Watchdog) to look for a new place to order herb seeds because horizon herb seeds don't grow. They promise everything in the catalog but if nothing comes up? I ordered over a $100 worth of seeds and getting a good crop of spinach and a couple others just does not cover it. I have called and emailed the company and never got any response from them.
On Jun 6, 2010, Horizon Herbs, LLC responded with:
That's pretty shocking that anyone would e-mail and call us and not get a response--we have a dedicated group of customer service folks who are on the phone and computer all day answering questions, taking orders, etc. Good results with easy germinators and poor results with complex germinators means more effort needs to be put into finding the exact requirements of difficult germinators. Like my teacher always told me when I failed, "keep going." Richo"
There are a large number of people out there that claim to love what they do, but after emailing Richo several times and placing several orders with him, I truly believe that Richo is one of them. When he speaks about the plants and how to grow them, he cares for them and he cares for my success with them. I have ordered medicinal herbs, organic seeds, and his book. The book offers a lot of information but it provides all of it in parables with light hearted humor which is very easy to read. The orders have always been delivered quickly and accurately to the last detail. When planning my seed purchases, this is the first place I look for herb and medicinal seeds.
The elderberry plants are coming along nicely, the instructions worked perfectly, thanks again.
My youngest son has also contacted Richo to obtain growing instructions and seeds to grow his own chicory and eucalyptus plants from seed. So it is a family affair.
On May 3, 2010, Missyinbama Wetumpka, AL (Zone 8a) wrote:
What a great selection! I ordered so much on my first order that it took me a few weekends to start all the seed... I just have to order more! I'm just afraid I'll run out of room. The catalog is outstanding, but I think the web site may have more up to date listings on what is in stock. I will be coming back for more.
I placed my first order from Horizon Herbs this year. I had heard a bit about them from an associate. I placed a large order and eagerly awaited my seeds. Since I'm from Canada I expected problems with shipping, but had none. Parcel arrived quickly and complete. Due to late spring and severe drought last year I was unable to save any of my own seed so was desperate for good seed. Horizon Herb seeds came up quickly, strongly and with a good %. Very impressed! When I had a question on a Sunday I emailed them, not expecting a response for a few days. Very surprised when Rico himself emailed back within 2 hours. You can't get any better than that! Strongly recommend to others.
Posted on April 15, 2010, updated April 22, 2010
I wish I experienced the great customer service that the other posters described. I placed an order with Horizon for seeds and plants with on April 7. Several days went by without any response from the company and my cc was never charged. I tried contacting the Horizon both by phone and email; providing both several ways to contact me (phone, email, etc) and providing their order # so that they could update me on the status of this order - I wasnt particularlly in a hurry - but with no response, I wanted to be sure that my order was received and my cc information was secure. Nearly a week has gone by and Horizon has not responded to any of my calls or emails. Yesterday I gave on them - I placed a new order last night with a similar company via Amazon.com - and rec'd an email this morning saying my items were already in the mail. This is bad customer service...
On April 22nd, 2010, mattm102 changed the rating from negative to neutral and added the following:
Quick update: After posting, I rec'd a phone call from Richo who explained that individual who handles web inquiries had been ill and apologized that no one responded to my phone call / email. He provided an expected ship date and offered to cancel the order if I was no longer interested. I went ahead with the order - Richo then emailed me again a few days later with tracking numbers and some care instructions to help the plants recover from the shipping stress. Thanks guys!On Apr 22, 2010, Horizon Herbs, LLC responded with:
On Apr 6, 2010, veganic_jeannie North Bend, WA wrote:
I recently ordered from Horizon Herbs for the first time after reading the great feedback the company received on this site and browsing their amazing selection of herbs in their online catalog. After ordering, I received a cordial email from Richo Cech explaining that they were swamped with orders so I would receive my seeds in two weeks time - however I actually received my seeds in less than a week! Plus, he threw in a free packet of pepper seeds that he recommended. I am thrilled with this company so far! The wide selection of herbs alone got me hooked to begin with, but the fact that the quality of their service is outstanding only makes me love the company even more. I highly recommend Horizon Herbs.
On Mar 12, 2010, LindaTX8 NE Medina Co., TX (Zone 8a) wrote:
Horizon Herbs is a fantastic company I wish I'd found earlier, ordered from them this winter. Some of their medicinal herbs are extremely hard to find elsewhere. They send more seeds than is listed on the package, often way more, they are reliable, packets are professional looking, and so far the seed germination on the ones I've planted are good!
I have ordered from Horizon Herbs for many years. They have always sent me Quality Plants and Seeds. Every time I have ordered from them the plants are beautiful and very healthy. I don't go anywhere else for my quality medicinal plants or seed stock. I recently just ordered some cactus grandiflorous and anemone pulsatilla plants and again just beautiful and quick to answer any of my questions.......I will be ordering again soon. Thanks to them we will be able to save our medicinal herbs and grow them ourselves. Horizon Herbs thanks for all that you do.
On Jan 25, 2010, treehugggr New Port Richey, FL (Zone 9b) wrote:
Posted on September 10, 2008, updated January 25, 2010
Been a Horizon fanatic for 5+ years now...
I am utterly EXTATIC about Horizon Herbs! They are a family-run, American small business that uphold all the morals and virtues of organic gardening, bio-ethics, and ethical business practice.
I have had the pleasure of speaking to Richo on occasion. Once I wrote an email with questions about two plants. I expected an email reply, but instead, I received an email AND a phone call! In this passing week Richo made accomodations to fill an order of two live plants, even though they were technically unavailable/out-of-season.
My seeds come viable and result in success, my plants come healthy, and my inquiries are ALWAYS sufficiently addressed.
They promote organics, bio-diversity, recycling/composting, and natural healing. The girls in the office are cool peeps who dont mind bs-ing with you on the phone. These are real people, folks! The catalog itself is a textbook for beginners and experienced growers. Horizon Herbs is a model for small American business.
Im sure they are good at problem resolution, but I wouldn't know! :]
Thank you, Horizon for serving me and my family so well! Thank you Daves Garden for providing this priceless forum.
On December 30th, 2008, treehugggr added the following:
Today, I ordered several species of hard-to-find plant seeds, at quite reasonable prices. I met Rebecca (sp) on the phone today. She is sweet and patient, and graciously put up with my meticulous details.
As stated in my previous comment, Im an extatic fanatic! A Horizon fanatic, yes, and a Richo fanatic. As a child, I idolized Metallica and Motley Crue. Now, this 29-year-old kid puts activists like Richo on the pedestal.
Last week, I called for advice on a very picky, stubborn plant that few people have ever heard of, knowing that Horizon Herbs (and 99.9781% of all others) does not and will not carry it, yet knowing that Richo may have some experince with it. In all his busy-ness, he answered the phone! I recieved not what Id call advice (that's a boring, stiff word for lawyers), but ground-shaking Wisdom from the heart. You wont understand this but, because of Richo's wisdom and my new enlightened-ment, I hung up the phone as a changed man. No, really.
How do I illustrate the necessity of FAMILY-run business? Sena, his daughter, answers my calls and asks how my little boy is!
How do I express the need for more folks to get dirty in the garden with our children, and grandchildren? Will we get back to our roots, or self-destruct in the main stream? Richo says,"As a way of fueling the rising up of a green, self-sufficient and non-violent revolution, lets grow the seeds of our children's future in our gardens NOW and teach by example. Please join us, beautiful people, in planting diverse open-pollinated and organic seeds."
By patronizing Horizon, and sewing the seeds, and using the plants' products in your home, you too are activists!
With the existance of Horizon, and the Wise, kind words of Richo, I am not just a gardener, I am my family's own grocer, apothecary, and healer. And Im an activist.
ps, Horizon is not just Richo, it is a living entity that is a cooperative effort of kind, knowledgeable, and eco-responsible folks. They all make me happy!
ps again, I was not paid or prompted to write this :]
Namaste! On January 25th, 2010, treehugggr added the following:
Hey, I just got my big box o' seeds from Horizon today. Like always, I am happy with everything.
After reading some dark entities' comments here, I wanna step in and say I am a-ok with the shipping price; even more-so this time. The Horizon kids pack everything in a sturdy box, and everything is well padded with recyclable/worm-feedable materials. This is more important today, than with any other shipment thus far. My local post office has a knack for shredding mail and smashing boxes, just like Ace Venture in that movie. Had they shipped in any less of a box, my roots would have been broken, and the seeds likely ground to dust.
I don't know what more to say. I guess there is nothing more to say, since their name and reputation, here, and everywhere, speaks for themselves.
To fulfill my vision of this year's gardens and crops, I will be make at least two more $100 seed orders, exclusively Horizon Herbs. Horizon is my first, second, and third choice for seed source.
Funny side-note: "Horizon" and "Richo" are literally household words here. I am never NOT talking plants, gardens and botany with people, and Horizon-subjects usually make their way into the conversation. Whenever presented with a plant question that I can't answer, some of my smart-azz friends will strike with, "Well, why don't you go ask Richo!"
On Jan 19, 2010, kirsten13 Philo, IL (Zone 5b) wrote:
Horizon Herbs is a worldly plant lover's first checked and oft browsed website. The company is the real deal when it comes to ethnobotanical medicinal plants- Richo, the head honcho of the company, makes trips to many different countries to learn their people's wisdom when it comes to traditional plant medicine. He does this work himself, and not only knows the tradition behind the plants, but also of the important task of how to go about growing them. Sometimes the seeds need special care, or growing conditions, so reading up on the plants before you place your order is a must. I don't know about you, but I do enjoy a challenge sometimes. Instructions are often included on each "product description" page, and if a person still is not clear on what to do with a seed, an email to the company will be returned with further instruction.
This is a company that responds to their emails. If you ask, you will get an answer in a reasonable amount of time. I also look forward to the newsletters Richo and Co send out, many times it's about his travels and what goes on when he's on his missions, and sometimes it's great writing on love for plants, family and life in general, something I think everyone who gardens greatly appreciates reading. Definitely sign up for the mailing list! If you find you enjoy his writing, he's written books on both making and growing medicinal plants which are really the best books I've found on making plant medicine, RIFYL James Green :D He's also involved with United Plant Savers which is pretty spiffy.
Even if you're not a person who's interested in "straaaaange" and unusual things, (My husband, however loves weird things and is SO STOKED we will have Mandrake Men in the near future) they've still got the staples, organically grown with love. There's a lifeline collection of food seeds with all the things you'd want to eat out of your garden at a very reasonable price, as well as several other sets with the intention of use for an herb garden, as a kids garden, and many other sorts of themed seed packet sets. Goooood stuff Maynard!
I really cannot say enough good things about this company.
A great company: kind and reliable people, always very attentive to providing high quality seeds. Their catalogue is one of the largest I've seen on the Internet. And, last but not least, they are really very patient :-))) Shipping seeds to Italy is not the easiest thing to do, so moving parcels back and forth is not that unusual...
It's my preferred seeds provider since the last 5-6 years.
I have been using Horizon Herbs for many years. I recently have been trying to find Asitaba sees. And guess who had them....Rico at horizon. I am so very excited to find and get them. And I know with the help of Horizon I will be successful even considering where I live. Atta Boy to them for having and testing the seeds.
I have been doing business with Horizon Herbs for many years now. I have always found the service to be extremely good. The orders are processed promptly and the items received are of the highest of quality. One of the other reasons I continue to shop with Horizon Herbs is the vast selection of herb seeds available. Some of the seeds are extremely hard to find on the market. For anyone wanting to start an herb garden I would highly recommend that they start by paying a visit to the Horizon Herb website.
I've ordered seeds and books from Horizon Herbs, LLC. So far the quality of information and the cutting edge, up-to-date nature of their product descriptions, the exceptionally wide line of herbs available with very reasonable prices and responsive & competent customer service set them apart from run-of-the-mill seed & plant companies I've done business with over the years. Highly recommended.
My Horizon order arrived last week, shortly after I had ordered it - this company has always been very timely in it's deliveries to me.
The germination rates are always very good, and the selection is outstanding.
I would definitely purchase seeds from Horizon again!
Completely professional and personable business.
The plants are obviously well loved and respected, beautifully photographed and catalogued, and the website is formidable - it's a great learning & shopping adventure!
I definitely will re-order from Horizon Herbs and I have recommended this gem of a company to a number of friends already.
Plants are shipped with extreme care.
On Oct 15, 2009, The_Innkeeper Jacksonville, OR wrote:
I've ordered numerous times from Horizon Herbs, and have always been thoroughly happy with the quality of product I received. Their selection of seeds, plants, and literature is incredibly impressive, and I was hard-pressed to find a similar company elsewhere (thus my joy when I DID discover the wonder that is Horizon Herbs!). My husband and I visited the nursery one week day to pick up some seeds and take a tour, and the employees were all very friendly. I have heard people complain about their HH seeds not germinating, but I have to say that I have never had this experience. I have experienced LOW germination on one or two occasions, but at least some plants always came up (and generally I find HH seeds to be almost explosive in their germination within the first few days of planting!). I think many people don't understand that patience and a knowledge of a particular seed's quirks are necessary for successful germination. Most times, the germination hints are in the seed catalog, so you simply need to refer to that before planting!
All in all, I have to say that I am pretty much a life time customer of Horizon Herbs.
On Oct 6, 2009, meleabritt Albion, IN (Zone 5b) wrote:
i've ordered seeds from horizon several times now, and have purchased reading and resource materials from them as well. every interaction has been positive: i have enjoyed prompt receipt of seeds and books, kind & attentive customer service, a fantastic selection of extremely high quality seeds, excellent written material, and great plants sprouting all over my little home & garden, thanks to their top-notch growing & seed saving practices. this is the first place i go for medicinal and culinary herbs, and i look forward to ordering plants from them once i get some new beds made. i am deeply appreciative of horizon's socially & ecologically responsible practices, and know that i can trust them to provide me & my family with high quality, organic, responsibly sourced plant friends.
Though I have ordered seeds and books from Horizon Herbs the last couple of years, I had never ordered live plants from them partially because of the distance the plants would have to travel to Georgia. Due to the difficulty in locating some plants locally or even in my region, I placed an order for 24 live plants with Horizon last month.
I was extremely pleased with how smoothly the entire process went. Horizon's customer service is one of the best I've ever encountered. When my plants arrived, I was doubly pleased at not only the care that had been taken in packaging them for shipping, but also at how strong and sturdy these little plants were. Having worked in the nursery business, I could tell how much love and care went into growing them.
Every time I receive a shipment from Horizon herbs I feel I am receiving a beloved member of their family. The live plants I ordered were obviously packed with the utmost care and arrived in great shape and with very specific planting instructions for each.
The seeds I ordered have proven to be quite viable and my herb garden is thriving. The amount of detailed information on their website was quite helpful and easy to use-there is a story for almost every plant and the stories come from their own relationship with those plants-not just as a reseller.
As an organic farmer and herbalist, I have purchased seeds and plants for years from many companies around the world and I feel that Horizon offers the best plant materials and seeds that I have found. They also offer rare and endangered plants that many companies do not offer. I recommend Horizon Herbs to anyone that is looking for high quality plants and fabulous customer service.
Horizon Herbs is an excellent company! Each time I buy anything from them, I'm so excited. The seeds come really quickly and the prices are very very reasonable. I love that they propagate everything themselves and organically! I only use seeds from them, because I know exactly where everything is coming from and that everything is grown with loving and careful energy, which really makes a difference in how the plant grows. The website is really easy to use, too. They have so many different plants, it's impossible to just buy a few things. I love Horizon Herbs and I recommend it to every herb lover and gardener I know.
On Sep 23, 2009, borged Thomasville, GA (Zone 8b) wrote:
I ordered a single pack of comfrey seeds on 9/17/09 and rec'd them on the east coast on 9/21/09. The seeds were packed well, sealed in a standard paper envelope which was sealed in a small plastic bag. The website stated 10 seeds per packet but there was at least double that in the pack. Also included was their catalog. I'll report later on germination rate. These seeds are being started indoors under grow lights.
On Sep 23, 2009, Horizon Herbs, LLC responded with:
Thank you very much for the positive vote which we appreciate more than you can know. A couple of small things--we are really trying to reduce our plastic footprint so the little bag that we heat-seal around our paper packet is actually cellophane (made from cellulose) not plastic. Also its fine if you start the comfrey under grow lights--it will be likely to give reasonalble germination in 10 to 30 days--but for best results put the seeds in moist (not wet) medium in the fridge for 30 days before planting. This makes them jump!
I have ordered seeds from Horizon herbs for a couple of years and always had more than my expectations filled. In fact it was not unusual to have a free pack sent with your order with a thank you and smiley face. I wanted some plants they had available that I wanted. Being from the bootheel of New Mexico and shipping plants in September, I was a bit worried. But to no surprise I received my order in three days in perfect condition. I planted my plants and the root ball was firm, but not growing out the bottom. Thanks Horizon herbs.
I'm absolutely thrilled with the customer service offered by Horizon Herbs. Richo Cech graciously answered a couple of emails before I purchased a packet of Western Skunk Cabbage seeds. After I mailed my request, the packet arrived quickly. I was surprised (and pleased) to discover that Mr. Cech had also included two (free) seedlings with my order.
On Sep 8, 2009, Horizon Herbs, LLC responded with:
I have been dealing with Horizon Herbs now for many years. My experience with everyone on staff has been exceptional year after year. I grow many hard to find herbs and prepare my own tinctures. The support and assistance that I have received from Richo, Becca and Mayche demonstrates the true passion that we all share for our love of the land. I have spoken directly with Richo, and he has also answered detailed e-mails through the years, always supportive and passionate to share his insight.
I consider Horizon Herbs to be the best source for information, hard to find exceptional seed, and glorious plants, year after year. I give them my highest recommendation, and a huge Thank You! for all of the information and support through the years.
Thank You all at Horizon Herbs!
On Aug 23, 2009, Horizon Herbs, LLC responded with:
On Aug 22, 2009, pinki_herbstuf Claxton, GA wrote:
I've always been interested in rare and unusual herbs, and always had a difficult time finding seed until I found Horizon Herbs a few years ago. What a fantastic selection! All of the orders I,ve placed were sent quickly, and the folks who took my phone orders were both pleasant and helpful. I couldn't ask for better service. My copy of the Horizon Herb catalog gets to looking pretty ragged by the end of the season, because I carry it with me as a constant reference. Horizon Herbs has helped me become a better herb grower, and I thank you for that. Richo,keep up all the good work you do, and many blessings to the Cech family. Pinki
On Aug 22, 2009, Horizon Herbs, LLC responded with:
Thanks for the feedback! We have a policy of changing out our seed as soon as the new seed is germ tested and approved. We also have a policy of sending our best plant first, but like your horizon herbs catalog, some of the plants can start looking like that catalog you described (or they can get even bigger and better, you never know!) Anyhow we happen to know you're an excellent grower, and bottom line what you need is a good root, and you can grow it up from there! Richo"
I know Horizon Herbs offers the highest quality medicinal herb seeds on the market, and their customer service is both efficient and friendly. I highly recommend their new book "The Medicinal Herb Grower" which the famous herbalist Christopher Hobbs has called "The best gardening book on the planet!"
On Aug 19, 2009, Horizon Herbs, LLC responded with:
I have had too many good experiences with Horizon Herbs that I would quickly run out of room to write them. But I will just share that the level of integrity and quality of plant and seed material you get from them is the best around. I think i first found out about horizon herbs from there seed rack at the Arcata, ca food -coop. Then i read making plant medicine and starting learning the art of growing your own. I module my small farm after many of the clever gardening techniques Richo creates.
I have sent many customers over to there farm and inspired them to plant more diversity too. Everyday i walk outside and see many favorite flowering herbs from this great propagation/preservation Mecca. Go visit the farm if you can its well worth it. And if you get to pick Richo's wise brain while your at it, consider yourself blessed.
Im not sure why i waited so long to write a comment, sometimes you just forget to say thank you publicly.
Long live Horizon Herbs, and our access to these great healing medicinal plants.
All the best,
On Aug 19, 2009, Horizon Herbs, LLC responded with:
I have purchased several times from Horizon Herbs in the last couple of years. This year I was late ordering do to the terrible weather we had here and I only ordered some books and some American comfrey seeds. When I opened the package, which I received in a timely manner, the printed matter that I had ordered was there along with my seeds but there was an extra package of seeds. In a letter Mr. Cech said he was sending me my seeds that I had ordered and was also sending seeds from a different batch of American Comfrey as customers had mentioned having germination problems with the comfrey seeds and he asked me if I would plant both batches of seed and report back to him.
He explained how they planted the seeds at Horizon and then said if I found it to be too complicated to just plant them in the garden as I normally would.and then he said if I found that to be too much hassle and too complicated to just plant my seeds and enjoy them and not to worry about a report.
I couldn't let such generosity go like that so I planted the seeds in pots, monitored the germination rate and time and did make a report back to the company with my results. He did find that conditions in the field were different than those in his greenhouse and was happy to find out why some customers were having problems with germination. I was happy to have helped out in his experiment and I got extra plants out of the deal. A real win-win situation to my mind. Great company to do business with.
A happy customer.
On Aug 17, 2009, Horizon Herbs, LLC responded with:
Yes, that was a fun experiment that worked even better than I thought it would. Thanks for your help on that. Your experiment showed that germination on the Symphytum officinalis took three times longer on the porch than in the greenhouse. The eventual germination percent was about the same, though, at 85% in your experiments and 90% in mine. My guess is that ungerminated seed could still come up the next year, as this is a plant that exhibits some wild characteristics. Just as an aside, later, I also found out that 30 days of cold, moist conditions prior to planting in a warm place can increase the speed of germination and the germination percentage. May your comfrey grow and thrive!
I have been completely satisfied with anything I have ever purchased from Horizon Herbs.All of Richo's books have been a wealth of information,as well as constant "go to" reference books for any herbal concocting I am involved with. And their catalog! A whole page could be written about how full of information it is.
The seed purchases have been wonderful as well,the germination rate have all been right on the money, the plants have thrived,even here in hot and humid South Florida. And what an awesome selection!
It is just wonderful to deal with such a knowledgeable family run company.These folks really care about the earth and it shows in everything they do.
I had the pleasure of meeting the Cech family at an Herbal gathering this summer,and all I can say is WOW! They are as awesome as you could imagine,such great herbal experience,friendly and caring folks.No question asked was too small or simple for them.They were totally accessible and down to earth.
I hope they continue their work at Horizon Herbs for a long time to come so we can continue to plant their seeds and share in their wisdom.
On Aug 17, 2009, Horizon Herbs, LLC responded with:
Fl Herb Lady,
Yes, that was a great gathering of crazy herbal folks and we enjoyed ourselves immensely. I saw Lobelia growing in the wild along a forested path, and then a few hundred feet further on (up, actually!) came across a nice cushy mound of Partridge Berry. What a treat! It was a long trip but totally worth it! May your gardens crisp up in uncharacteristically cool and moist mornings.
My company, Osmosis International in Vancouver, Canada is very pleased to work with Horizon Herbs. Our experience with their Customer Service is very positive. Our orders have been timely processed and our questions promptly answered. On many occasions I e-mailed them asking their expert opinion on herbal extracts, for example, and I had my questions answered within the hour. Mr. Richo, thank you for being there anytime I needed your expertise. Horizon Herbs cares for its customers.
On Aug 17, 2009, Horizon Herbs, LLC responded with:
People in the healing professions have a kinship because they keep one thing in mind--they are all dedicated to alleviating suffering. Careful atttention to detail lessens the potential to cause harm and increases the power of the good. We're glad to answer short questions about extraction, and I want to personally thank you for keeping positive!
I have ordered from Horizon Herbs for about two years. The products I receive are very good quality, sealed, and there are very few problems with the goods themselves as far as I can tell.
However, I am no longer ever going to order from them again due to a horrific customer service experience that is not a unique event.
Upon receiving my package the USPS postage clearly said "$1" on it, and that is how much USPS charges if that is what is listed on the postage. Upon checking I realized that I had paid over 9 dollars for shipping and politely contacted horizon for an explanation, and was open to this being an error on the part of USPS, myself, or horizon.
I did not get a response.
I queried again 2 weeks later.
I got a one lined response telling me that they are sending a coupon in the mail.
At this point I was irate and asked for a manager.
No manager was provided. They then proceeded to try to explain why the cost was what it was, and to inform me that they don't care if they keep me as a customer because they have other "honest" customers.
I know lots of people embelish stories to make themselves sound more righteous than they are, but in truth this is exactly what happened. I will never order from them again - they were completely unapologetic for ignoring my first email, not answering my question, and then being rude to top if off, as if I am trying to steal from them. My focus is and always is clarity and honesty - I don't care about the shipping cost, I paid it without thinking twice. It's this completely unapologetic and insulting customer service. Even if they offered me a full refund on the whole product I wouldn't take it at this point. It's not about money.
Horrible, horrible customer service. I never heard from a manager and only dealt with one person who deals with online orders. Switching to a new company for my herbs.
On August 15th, 2009, Decius added the following:
"Decius claimed that a package that weighed 2 lbs sent airmail from the US to Canada only cost a dollar to ship. Actually, anyone who is familiar with airmail costs to Canada knows that this is impossible."
Case in point - The founder of the company is publically calling me a liar and opportunist, chasing 8 dollars. It is indicative of my rating that a customer has to scan and upload an image to be taken seriously:
"However, Decius was upset, so upon hearing his complaint, we sent him a $5.00 coupon."
No you did not - you ignored me for two weeks. It was after my second complaint that you sent a coupon without addressing my concern which is WHY I was charged the difference.
"After further complaint, we refunded his card for the shipping cost minus the $1.00 that he felt was a fair charge."
No you did not. This was what your customer service representative sent me, after consulting you:
"You will not get a refund and if this is your last order that's ok. We do
not need your custom. We like our positive, honest customers who value our
service and company. Please refrain from contacting us again with further
"After further complaint, we refunded his card for the shipping cost minus the $1.00 that he felt was a fair charge."
No, you didn't. You sent me an email about the refund and issued the refund shortly after I posted this complaint, not before.
"Decius, I personally apologise for any rudeness you received from us, and I hope you will find it in your heart to nullify this negative vote on Dave's."
How can you apologize to me when you've lied 3 times, called me a liar and opportunist yet again, and to top it all off now have proof that from the start you charged me 5 times the shipping cost of the item? You ignored my statement that I no longer want a refund and issued one anyways.
Does it take a customer becomming so irate that they have to go and make a public complaint about you for you to stop calling them liars and thieves? The attitude of your company seems to have changed dramatically after this post of mine.
I run two retail companies, and let me tell you - even if the customer is wrong, you find a way to make it right. You never, ever call the customer a liar, even if you think they are one. And in this case, you've called an honest loyal customer a liar and a thief, and run with your adamant unapologetic behaviour to this nasty point.On August 15th, 2009, Decius added the following:
"real or imagined" - I need not further my complaints as in plain view we see the arrogance of this horrible company and its employees.On Aug 14, 2009, Horizon Herbs, LLC responded with:
Decius claimed that a package that weighed 2 lbs sent airmail from the US to Canada only cost a dollar to ship. Actually, anyone who is familiar with airmail costs to Canada knows that this is impossible. However, Decius was upset, so upon hearing his complaint, we sent him a $5.00 coupon. After further complaint, we refunded his card for the shipping cost minus the $1.00 that he felt was a fair charge. Decius, I personally apologise for any rudeness you received from us, and I hope you will find it in your heart to nullify this negative vote on Dave's.
On Aug 14, 2009 7:41 PM, Horizon Herbs, LLC added:
Actually, all coupons and refunds were issued prior to Decius's comments on Dave's. In addition, we have tendered our public apology for all transgressions, real or imagined.
Horizon is one of my favorite sources for fun and unusual seeds. I have been ordering from them for several years, and with every order I have enjoyed fast, accurate service, and good germination as well.
I have recommended this company to many of my friends, and all have had similar experiences.
On Feb 26, 2009, fuchsiafreak Tualatin, OR (Zone 8a) wrote:
I have ordered from Horizon Herbs for several years now and have been happy with every transaction. They are always willing to help with any problem or question you may have. Because of them I have gone more into native plants and into growing more medicinal herbs. I highly recommend them to anyone who is interested in growing herbs and who is interested in preserving plants that once flourished here in N. America. I look forward to many years of ordering from them.
Thanks very much for the positive review and the kind words. These kinds of things help more than you can know. I encourage you to reserve a pre-publication copy of my new book "the medicinal herb grower." As for every seed germinating, that is an unusually good result. As for culinary herbs, my favorite is Summer Savory. I use it daily, and cannot grow tired of it. Thanks again for your kind words and I bet you'll have a great garden this year. Best regards, Richo"